1. technology and computing
2. consumer electronics
3. telephones
4. mobile phones
5. smart phones

Winter/Spring 2010 | FREE
Small Business Guide
Know-how
when you need it.
Solutions that work
for your company
Small Business Specialists
in every store.
Plus America’s Largest
3G Network.
See Inside
Mobile Email | 2
Mobile Broadband | 10
Voice Plans & Features | 16
Global Services | 28
Office Services | 36
Our experts will:
• Help you choose the right mobile solutions.
• Show you how to use business technology
to your advantage.
• Have you up and running before you leave
the store.
Highest-Ranked
Service
Call 1.800.VZW.4BIZ
Click verizonwireless.com/smallbusiness
EXPBUS0210EN
“Highest in Customer
Satisfaction With
Small/Midsize
Business Wireless
Service, Two Years
in a Row”*
Winter/Spring 2010
Contents
Worry Free Guarantee
®
No wireless provider stands behind you like Verizon Wireless.
As a Verizon Wireless Customer:
You’ll enjoy America’s Largest and Most Reliable Wireless Network.
We test and improve our network every day so you get the best service on America’s Largest and
Most Reliable Voice and 3G Data Network.
You can change your Plan at any time with no fee or contract extension.†
As your needs change, you can move to any current plan without paying a fee or extending
your contract.
You’ll get our 30-day Satisfaction Guarantee.∆
At Verizon Wireless, we stand behind our service. If you’re not completely satisfied, you can
return your device and cancel service within 30 days of activation and pay no early termination fee.
You can get a free device every two years with New Every Two®.∆
Sign up for a two-year plan of at least $3499 and qualify for a free device, up to $30 or $50 in value
depending on your Plan, with a two-year contract renewal. You can also transfer your New Every Two
credit to another line on your account.
You’ll enjoy exceptional customer service with our team of certified wireless experts.
We’re here to help when and how you need it. Come into any Communications Store or call us
or go online for 24/7 assistance.
For complete details on Worry Free Guarantee and New Every Two, see page 38 in the
Important Information section.
We’re not 100% satisfied unless you are. Please let us know what you think.
At Verizon Wireless, we really value your opinion. Visit verizonwirelesssurvey.com and tell us how we’re doing.
Some plans are available only with specific equipment. Acceptance of a promotion may require a new one- or two-year
agreement. Customer will be limited to two plan changes per billing cycle.
∆
Return policies may vary and New Every Two redemptions may not be available at Verizon Wireless authorized agents.
Your New Every Two discount is applied to the two-year discounted retail price of a new device.
*Verizon Wireless received the highest numerical score among wireless providers in the proprietary J.D. Power and Associates
2008–2009 Business Wireless Customer Satisfaction StudiesSM. 2008 study based on responses from 2,618 business wireless
customers measuring 10 providers and measures satisfaction among wireless service decision-makers with small/midsize U.S. businesses. Proprietary study results are based on experiences and perceptions of consumers surveyed in January and March 2009. Your experiences may vary. Visit jdpower.com
†
Mobile Email
2
New! Palm® Pre™ Plus
BlackBerry® Storm2™
3G Smartphone Comparison Chart
Email Solutions
Nationwide Voice & Email Plans
3G Data Coverage Map
2
2
4
6
8
9
Mobile Broadband
10
HP® Mini 311-1037NR Netbook
MiFi™ 2200 Intelligent Mobile Hotspot
Verizon Wi-Fi & VZAccess Manager
Netbook Comparison Chart
Mobile Broadband Solutions
10
10
12
13
14
Voice Plans & Features
16
My Business Account
Verizon Small Business Center
CASIO® G’zOne Rock™
Nationwide Small Business SharePlan
Nationwide Plans for Business
Nationwide Plus Canada Plans
Nationwide Plus Mexico Plans
Features & Services
Roadside Assistance & VZ Navigator
Total Equipment Coverage & Backup Assistant
Push to Talk & Field Force Manager
Push to Talk Coverage Map
16
16
16
18
19
20
20
21
22
23
24
26
Global Services
28
HTC Imagio™
BlackBerry® Tour™
Global Phone & Global Messaging
GlobalAccess & GlobalEmail
Global Device Comparison Chart
Global Solutions
28
28
30
31
32
34
Additional Plan Information
Important Information
Additional Coverage Maps
36
38
42
SM
SM
Cert no. XXX-XXX-000
verizonwireless.com
1
Winter/Spring 2010
Take your inbox with you.
Business today runs on email. Now you’ll never miss an important message, with email solutions
from Verizon Wireless.
Mobile Email
Solutions for Business from Verizon Wireless
3G Smartphone Comparison Chart 4
Email Solutions 6
Nationwide Voice & Email Plans 8
3G Data Coverage Map 9
Our latest device.
New! Palm Pre Plus
Combines all your calendars into one, simplifies scheduling and contacts, and juggles applications and
notifications with ease. It’s a multitasking machine.
Features
• Palm webOS™ operating system
• 16 GB of on-board memory
• 24-bit HVGA color screen
• 3-megapixel camera
• Slide-out QWERTY keyboard
Capabilities*
• Wi-Fi–capable
• Email and Web for Smartphone
• View photos, videos and other rich media
• VZ Navigator
• Bluetooth® stereo support
Palm Pre Plus
Our featured device.
BlackBerry Storm2
Wi-Fi–enabled. Ultra-responsive. The supercharged BlackBerry Storm2.
Features
Capabilities*
• Enhanced touch screen
• Voice-activated app
• Digital music player
• 2 GB of on-board memory
• 16 GB microSD™ card pre-installed
• 3.2-megapixel camera
• Wi-Fi–capable
• BlackBerry Wireless Email Service
• GlobalEmail
• VZ Navigator/VZ Navigator Global
• View photos, videos and other rich media
• 3G EV-DO Rev. A
*Additional charges may apply when using certain capabilities.
BlackBerry Storm2
For more information on this and other 3G Smartphones and phones, see our
comparison chart on pages 4–5, the Push to Talk chart on page 25 and the
Global Devices chart on pages 32–33.
2
verizonwireless.com
3
Mobile Email
3G Smartphones
Stay connected.
Stay productive.
Stay ahead.
P Available
– Not Available
BlackBerry®
Storm2™
BlackBerry®
Tour™*
BlackBerry®
Curve™ 8530
BlackBerry®
Pearl™ Flip 8230
New!
Palm®
Pre™ Plus
New!
Palm®
Pixi™ Plus
Samsung
Omnia® II
P
P
P
P
–
–
–
HTC
Touch Pro™ 2
Coming soon!
Samsung
Saga™
HTC
Ozone™
DROID ERIS
by HTC
DROID
by Motorola
–
–
–
–
–
–
P
P
P
P
P
P
P
P
P
P
P
P∆
–
–
–
–
P
P
P
P
P
P
P
HTC
Imagio™
Compatible Email Service
BlackBerry Enterprise Server
Microsoft® Exchange ActiveSync®
–
–
–
–
P
P
Good™ Mobile Messaging
–
–
–
–
–
–
IBM® Lotus® Notes® Traveler
–
–
–
–
–
–
P
P
P
P
P
P
P
P
P
P
Global: Email, Voice & Features
For more information on Global
features, see pages 28–35.
P
P
–
–
–
–
–
P
P
P
P
–
–
View Photos, Videos and
Other Rich Media
P
P
P
P
P
P
P
P
P
P
P
P
P
Wi-Fi
P
–
P
–
P
P
P
P
P
P
P
P
P
Rev. A
Rev. A
Rev. 0
Rev. 0
Rev. A
Rev. A
Rev. A
Rev. A
Rev. A
Rev. A
Rev. A
Rev. A
Rev. A
P 1
P 1
P 1
P1
–
–
P
P
P
P
P
–
–
Personal
–
∆
Capabilities†
EV-DO
Mobile Broadband Connect √
VZ Navigator2
VZ Navigator2
VZ Navigator
VZ Navigator
VZ Navigator
VZ Navigator
VZ Navigator
VZ Navigator2
VZ Navigator2
VZ Navigator
VZ Navigator
–
Google Maps™
Navigation (beta)
Keyboard Type
Virtual
QWERTY
QWERTY
SureType®
Slide-Out QWERTY
QWERTY
Virtual
Virtual
Virtual &
Slide-Out QWERTY
QWERTY
QWERTY
Virtual
Virtual &
Slide-Out QWERTY
Digital Camera
3.2-megapixel
3.2-megapixel
2.0-megapixel
2.0-megapixel
3.0-megapixel
2.0-megapixel
5.0-megapixel
5.0-megapixel
3.2-megapixel
2.0-megapixel
2.0-megapixel
5.0-megapixel
5.0-megapixel
P
P
P
P
P
P
P
P
P
P
P
P
P
Operating System
BlackBerry Device
Software v5.0
BlackBerry Device
Software v5.0
BlackBerry Device
Software v5.0
BlackBerry Device
Software v4.6
Palm webOS™
Palm webOS™
Windows Mobile®
6.5 Professional
Windows Mobile®
6.5 Professional
Windows Mobile®
6.1 Professional
Windows Mobile®
6.1 Professional
Windows Mobile®
6.1 Standard
Android
Android
Size (W x H x D)
2.4" x 4.4" x 0.53"
2.4" x 4.4" x 0.6"
2.3" x 4.3" x 0.54"
1.9" x 3.9" x 0.7"
2.3" x 3.9" x 0.67"
2.17" x 4.37" x 0.43"
2.38" x 4.75" x 0.53"
2.43" x 4.65" x 0.55"
2.33" x 4.57" x 0.68"
2.4" x 4.8" x 0.5"
2.48" x 4.49" x 0.52"
2.19" x 4.45" x 0.51"
2.36" x 4.56" x 0.54"
5.5 ounces
4.6 ounces
3.7 ounces
3.6 ounces
4.89 ounces
3.26 ounces
5.08 ounces
5.2 ounces
6.35 ounces
4.6 ounces
3.7 ounces
4.23 ounces
5.96 ounces
512 MB/288 MB
512 MB/288 MB
256 MB/128 MB
256 MB/192 MB
512 MB/288 MB
512 MB/256 MB
Navigation
Built-In Features
Digital Music Player
Specifications
Weight
Flash/RAM Memory
256 MB/256 MB
(2 GB on-board memory)
256 MB/256 MB
256 MB/256 MB
128 MB/64 MB
16 GB/512 MB
8 GB/256 MB
512 MB/208 MB
(8 GB on-board memory)
Expandable Memory
(microSD™ card)
16 GB (16 GB microSD
card pre-installed)
16 GB
(16 GB microSD
card pre-installed)
16 GB
16 GB
–
–
16 GB
16 GB
16 GB
16 GB
16 GB
16 GB (8 GB microSD
card pre-installed)
16 GB (16 GB microSD
card pre-installed)
330 minutes/
269 hours
300 minutes/
336 hours
270 minutes/
252 hours
220 minutes/
216 hours
330 minutes/
350 hours
312 minutes/
350 hours
360 minutes/
375 hours
318 minutes/
324 hours
318 minutes/
324 hours
270 minutes/
372 hours
290 minutes/
324 hours
214 minutes/
373 hours
385 minutes/
270 hours
Usage Time/
Standby Time
3G Smartphones subject to availability. Selection may vary.
DROID is a trademark of Lucasfilm Ltd. and its related companies. Used under license.
3G Smartphones are considered Advanced Devices for the purposes of early termination fee and Wireless Phone Protection.
For answers to your questions about using email devices or services, visit verizonwireless.com/data
4
*While supplies last.
† Additional charges may apply when using certain capabilities.
∆ Exchange ActiveSync support is limited and varies by Android device.
√With Mobile Broadband Connect devices that are EV-DO Rev. A–capable, you can expect download speeds of 600–1400 Kbps and upload speeds of 500–800 Kbps. With Mobile Broadband Connect devices that are not
EV-DO Rev. A–capable, you can expect download speeds of 400–700 Kbps and upload speeds of 60–80 Kbps. VZAccess Manager required; visit vzam.net
1
BlackBerry devices only tether with Windows OS–based computers.
2
VZ Navigator Global also available.
verizonwireless.com
5
Mobile Email
Winter/Spring 2010
Email Solutions
Whether you have a one-person shop or offices around the country, Verizon Wireless has
an email solution that works for you.
Step 1 What type of email do you use?
Business and Personal Email
Personal Email
BlackBerry
Step 2 Which type of device do you
intend to use?
BlackBerry
Palm
Windows Mobile
DROID
Simple Feature or 3G Multimedia Phones*
Palm
Windows Mobile
Simple Feature or 3G Multimedia Phones*
DROID
Capabilities
Server-based email including Microsoft Exchange
& IBM Lotus Domino
–
–
P
–
P
–
–
Compatibility with BlackBerry Enterprise Server†
P
–
–
–
–
–
–
–
–
P
–
–
–
–
Personal email accounts including AOL, Gmail,
Yahoo, Hotmail∆ √
P
P
P
P
–
P
P
Access to corporate intranets and back
office applications
P
P
P
P
–
–
–
Open and view attachments1
P
P
P
P
P
P
P
P
P
P
P
P
P
P
Downloadable Corporate Email2
Application by Remoba3,4
Email and Web
for BlackBerry or Smartphone
Downloadable
Mobile Email Application3
Compatibility with Good Mobile Messaging†
Web browsing
Step 3 Choose a Data Option.
Monthly Data Allowance
Corporate Email for BlackBerry or Smartphone
Unlimited
–5
25 MB6
4499
Pay as
You Go
$ 99
Monthly Access for Data Allowance when added
to a Voice Plan
$
Monthly Access for Data Allowance as a
Stand-Alone Data Plan
Voice usage will be charged at 25¢ per minute.7
$
Per-MB Rate After Allowance
Monthly Fee for email application
4999
–
Not Applicable
P Available
– Not Available
*Data package of $999 or higher required for 3G Multimedia Phones. Visit verizonwireless.com/phones for a list of 3G Multimedia Phones. All 3G smartphones require a data package of $2999 or higher or a data plan.
†Good Mobile Messaging Server software, BlackBerry Professional Software, BlackBerry Enterprise Server software and Client Access Licenses are sold separately. Server version 8.0.1 or higher is required,
and Windows Mobile 5.0 devices or higher supported. BlackBerry Professional Software does not support Novell GroupWise.
∆Personal Email not available with Good Mobile Messaging.
√
Timeliness of email delivery may vary by Internet Service Provider. Check with your email provider for more information.
1Attachment functionality may require third-party software application. Mobile Email 3.0 provides picture attachment functionality on select devices.
2Requires Microsoft Exchange Server 2003 or newer.
6
9
Unlimited6
$
2999
–
1
$ 99
20¢
9
$ 99
Unlimited
–
25 MB
2999
Pay as
You Go
$ 99
$
4999
–
Not Applicable
$
2999
–
$
–
9
Unlimited
1
$ 99
5
$
20¢
–
Included
3Downloading the Mobile Email or Corporate Email application will require approximately 2 MB of data. Application not available on all devices.
4Personal Email not available.
5Mobile Email available for $5.
6Mobile Email included.
7Stand Alone Plans available to businesses with 5 or more lines of service. For information on taxes, surcharges and fees, please see Additional Plan Information on pages 36−37. For additional details, see the Important
Information section on pages 38−41.
Data Roaming: Data usage within the Canada Rate and Coverage Area will be billed at a rate of $0.002/KB or $205/MB. Data usage within the Mexico Rate and Coverage Area will be billed at a rate of
$
0.005/KB or $512/MB. For more information on roaming in Canada and Mexico, visit verizonwireless.com/naroaming
Please see page 15 or 40 for details on approximate data usage for several common Internet activities.
verizonwireless.com
7
Mobile Email
Winter/Spring 2010
Nationwide Voice & Email Plans
America’s Largest 3G Network
Featuring Friends & Family® for Business.
Unlimited calling to those you do business with most. Anywhere in America. Anytime. Choose any numbers on any network. Even landlines.
Visit verizonwireless.com/business to set up your Friends & Family for Business numbers today, and change them online at any time.
All Nationwide Voice & Email Plans include:
• Unlimited Data Allowance
For business and personal email and web browsing.
• Unlimited National Mobile to Mobile Calling Minutes
Call more people and use zero minutes with Verizon
Wireless, Unlimited Mobile to Mobile calling to more than
80 million Verizon Wireless customers.
• No Domestic Roaming or Long-Distance Charges
Coverage not available everywhere. Airtime charges apply.
• Unlimited Night & Weekend Minutes
Night hours: (Mon–Fri) 9:01 p.m.–5:59 a.m.
Weekend hours: (Sat–Sun) 12:00 a.m.–11:59 p.m.
Nationwide Voice & Email for Business†
(For businesses with five or more lines of service)
Anytime
Minutes
Email &
Messaging
• Voice, email and
Unlimited Messaging∆
Email
Friends
& Family
for Business√
7999
–
• Voice and email
Per-Minute Rate
After Allowance
Monthly Access
450*
$
9999
$
11999
$
900
$
1350
$
2000
$
4000
$
6000
$
Share Option1
9999
12999
$
10999
14999
$
18999
$
23999
$
12999
Pick 10 numbers
25¢
16999
21999
Additional $5 Monthly Access per line
– Not Available
*10 Friends & Family numbers also available on 450-minute plans choosing the Share Option.
† Subscribe to these features/plans with a $2999 or higher access and qualify for Mobile Broadband Connect for $15 or $30 monthly access. See page 15 for details.
∆
Applies when sending and receiving (i) Text, Picture, Video and Voice Messages with Verizon Wireless and non–Verizon Wireless customers in the United States; (ii) Text, Picture, Video and Voice Messages sent via
email; (iii) Instant Messages; and (iv) Text Messages with customers of wireless carriers on participating networks in Canada, Mexico and Puerto Rico. International Text Messaging is 25¢ per recipient per message
sent and 20¢ per message received; International Picture and Video Messaging is 50¢ per recipient per picture or video message sent and 25¢ per picture or video message received. Premium Messaging programs not
included. Messaging is available from within the National Enhanced Services Rate and Coverage Area and is not available throughout the Nationwide Rate and Coverage Area.
√ Applies to voice calling only.
1 Share Option applies to Monthly Anytime Minutes only.
Friends & Family: Only calls from Nationwide Rate and Coverage Area to and from designated domestic landline or wireless numbers (excluding Directory Assistance, 900 numbers, customer’s own
wireless or Voice Mail access numbers, or access gateways to and from other providers’ voice or data communications systems) included; all qualifying lines on an account share the same Friends &
Family numbers, up to account’s eligibility limits; Verizon Enterprise Center or My Business Account required to set up and manage Friends & Family for Business numbers.
Corporate discounts are available for businesses with five or more lines of service.
Ask your Business Specialist for details.
8
Important Map Information:
This does not show exact coverage. Wireless service is subject to network and transmission limitations, particularly near boundaries and in remote areas. Customer device, weather, topography
and other environmental considerations affect service, which may vary significantly in buildings. More recent 3G coverage may be available at verizonwireless.com/bbacoverage
For more detailed information, please refer to pages 44–45.
verizonwireless.com
9
Winter/Spring 2010
Internet when you need it.
Our high-speed wireless network, Mobile Broadband service and Verizon Wi-Fi let you send email,
browse the Internet and upload large files while on the go. Use your choice of wireless connection
devices, including a PC Card, an ExpressCard®, a USB modem, Mobile Broadband Built-In (on
select notebooks/netbooks) or an Intelligent Mobile Hotspot, or use select phones as a modem.
Mobile Broadband
Solutions for Business from Verizon Wireless
Verizon Wi-Fi 12
VZAccess Manager 12
Netbook Comparison Chart 13
Mobile Broadband Solutions 14
Our latest device.
HP® Mini 311-1037NR Netbook
Carry the power of your PC with you for quick access to the Internet, email and company intranets. The HP Mini 311-1037NR
is lightweight, ultra-portable and less expensive than standard notebooks.
Features
Capabilities
• Intel® Atom™ 1.6 GHz processor
• 2 GB RAM
• 160 GB hard drive
• High-definition 11.6" diagonal display
• 5-in-1 Memory Card Reader
•N
VIDIA® ION for Windows® 7
graphics card
• Altec Lansing® stereo speakers
• Windows® 7 Home Premium
operating system
• 3G EV-DO Rev. A Mobile Broadband
• Wi-Fi 802.11 b/g/n
• Global-capable:*
• 3G Tri Band UMTS/HSPA
• Quad Band GSM/GPRS/EDGE
* To get the full benefits of connecting globally outside the U.S. on
GSM networks, you must ensure that a SIM card is installed in your
netbook and that you’ve subscribed to a global plan or feature.
HP Mini 311-1037NR
Netbook
Our featured device.
Verizon Wireless MiFi™ 2200 Intelligent Mobile Hotspot
Be your own hotspot with MiFi. Use Mobile Broadband to connect up to five Wi-Fi–enabled
devices, including notebooks/netbooks, cameras, media/MP3 players and PDAs.
Features
• Standard Wi-Fi security protocols
• Removable battery
• USB cable mode
• Internal antenna
Verizon Wireless
MiFi 2200
To learn more about how Mobile Broadband service can help your business,
visit verizonwireless.com/broadband
10
verizonwireless.com
11
Winter/Spring 2010
Verizon Wi-Fi & VZAccess Manager
Verizon Wi-Fi*
VZAccess Manager
Now you have more connection options.
Easily manage your wireless access connections.
VZAccess Manager helps you manage Verizon Wireless Mobile
Broadband service, as well as Wi-Fi hotspots. It supports
detection, connection and configuration of home, office and
other hotspots and lets corporate subscribers integrate with
and launch VPN clients and other applications.
How to Connect:
The Consumer version of VZAccess Manager may not be included (and may not operate) on Mobile
Broadband Built-In notebooks/netbooks. The Enterprise version of VZAccess Manager can be
installed on Mobile Broadband Built-In notebooks/netbooks. Notebook/netbook manufacturers may
include their own connection manager.
• Open VZAccess Manager.
†
Stay connected.
Stay productive.
Stay ahead.
Mobile Broadband
Verizon Wi-Fi gives you one more way to connect to the
Internet. That means more browsing, more downloading
and more email – more of everything you use the
web for. With eligible monthly plans, Verizon Wi-Fi is
available in thousands of places, including airports,
bookstores, cafés, restaurants, hotels and other locations
across the country.
Netbooks
PAvailable
– Not Available
Download the latest version at verizonwireless.com/vzam
Gateway®
LT2016u
HP® Mini
110-1046NR
HP® Mini
311-1037NR
Windows® XP Home
Windows® XP Home
Windows® 7 Home Premium
3G EV-DO Rev. A
3G EV-DO Rev. A
3G EV-DO Rev. A
• 3G Tri Band UMTS/HSPA
• Quad Band GSM/GPRS/EDGE
• 3G Tri Band UMTS/HSPA
• Quad Band GSM/GPRS/EDGE
• 3G Tri Band UMTS/HSPA
• Quad Band GSM/GPRS/EDGE
802.11 b/g
802.11 b/g
802.11 b/g/n
Capabilities
• Insert your Mobile Broadband device or power on your
Mobile Broadband Built-In module.
Operating System
Mobile Broadband
GlobalAccess
Wi-Fi
• Enable Wi-Fi on your PC or attach a Wi-Fi adapter
(sold separately).
Features
• In VZAccess Manager, select Verizon Wi-Fi Access under
Available Network.
Video
VGA Out
VGA Out
NVIDIA® ION™ for Windows® 7 with
up to 895 MB total graphics
memory; VGA and HDMI Out
Audio
Stereo Speakers
Stereo Speakers
Altec Lansing®
Stereo Speakers
Webcam
P
P
P
Bluetooth*
–
–
P
USB Ports
3
3
3
Processor
Intel® Atom™ 1.6 GHz
Intel® Atom™ 1.6 GHz
Intel® Atom™ 1.6 GHz
• Click Connect Wi-Fi.
• L aunch your web browser, email application or other
Internet application.
Find out more at verizonwireless.com/wi-fi
Specifications
System Memory
1 GB RAM
1 GB RAM
2 GB RAM
Storage
160 GB Hard Disk Drive
160 GB Hard Disk Drive
160 GB Hard Disk Drive
Display
10.1" diagonal SD Widescreen
(1024 x 600)
10.1" diagonal SD LED Anti-glare
Widescreen (1024 x 576)
11.6" diagonal HD LED BrightView
Widescreen (1366 x 768)
10.17" x 7.2" x 1.03"
10.3" x 6.77" x 1.04 –1.29"
11.4" x 8.03" x 0.78–1.20"
Weight
2.95 pounds
2.57 pounds
3.22 pounds
Battery
6-cell, approx. 6 hours
3-cell, approx. 3.5 hours
6-cell, approx. 6.25 hours
6-in-1:
Secure Digital™ (SD), MultiMediaCard, Reduced-Size MultiMediaCard,
Memory Stick®, Memory Stick Pro™,
xD-Picture Card
5-in-1:
Secure Digital (SD),
MultiMediaCard, Memory Stick,
Memory Stick Pro, xD-Picture Card
5-in-1:
Secure Digital (SD),
MultiMediaCard, Memory Stick,
Memory Stick Pro, xD-Picture Card
Size (L x D x H)
MiFi 2200 Intelligent Mobile Hotspot must be connected to a PC via USB cable to access the Internet in
Verizon Wi-Fi hotspot locations. When in USB mode, Wi-Fi capability on the MiFi is disabled. Only one PC
at a time can access the Internet from a Verizon Wi-Fi hotspot when in USB mode.
Verizon Wi-Fi not available on notebooks running Mac® OS.
Customers with Prepaid Mobile Broadband Plans or Mobile Broadband Connect features are not eligible
for Verizon Wi-Fi.
Verizon Wi-Fi hotspots are not owned or operated by Verizon Wireless. Verizon Wireless is not able to
estimate upload or download speeds at these locations. Customers are responsible for providing security
measures for their computers and data. Many Wi-Fi hotspots are not secure. Customers should connect to
the Mobile Broadband network when more security is needed.
12
*Verizon Wi-Fi available with monthly Mobile Broadband plans and in designated locations only. Software
limitations and other terms apply.
†
VZAccess Manager version 7.2 or higher required. To download the latest version of VZAccess Manager,
select Check for Updates from the Help menu in VZAccess Manager or visit vzam.net. If your company
uses VZAccess Manager Enterprise Edition, contact your IT administrator for support.
Verizon Wi-Fi available on select devices. Visit vzam.net to check availability.
Media Card Reader
Netbook devices subject to availability. Selection may vary.
*Profiles supported: Advanced Audio Distribution (Stereo), Audio/Visual Remote Control, Basic Imaging, Basic Printing, File Transfer, Hands-Free, Headset, Object Push for vCard, Serial Port, Dial-Up
Networking and Phonebook Access.
Netbooks are considered Advanced Devices for the purposes of early termination fee and Wireless Phone Protection.
Visit verizonwireless.com/netbooks for details.
verizonwireless.com
13
Winter/Spring 2010
Mobile Broadband Solutions
Take these steps to find your ideal device and access plan.
Check approximate data usage:*
Identify your needs and device.
Access for multiple
devices at one time
Access for your notebook/netbook
high-speed Internet
access needs?
PC Card/ExpressCard/
usb Modem
Notebook/Netbook with
Mobile Broadband Built-In
Choose from a range of products
for “plug-and-play” capability.
Get Mobile Broadband service
built right in on select netbooks
and notebooks from Dell™,
Gateway, Hewlett-Packard®,
Lenovo™, Panasonic® and Sony.
Step 2 What device will you use?
MiFi Intelligent Mobile
Hotspot*
Enjoy your own portable
Wi-Fi hotspot that lets you connect up to five Wi-Fi–enabled devices.
You can check your approximate unbilled monthly data
usage for your Mobile Broadband device through the
following options:
Access for your notebook/netbook using a
smartphone/phone as a tethered modem
BlackBerry
Windows Phone
Simple Feature or
3G Multimedia Phones
Monthly Plans
• Click the VZAccess Manager “Usage” button.†
• Log on to My Verizon or My Business Account.
Use your Verizon Wireless device as a tethered modem with your notebook.
Available on select Simple Feature or 3G Multimedia Phones and 3G Smartphones. For details, see verizonwireless.com/broadbandconnect
• Dial 1.800.922.0204, then enter Mobile Broadband
device wireless number.
Prepaid Plans
• Click the VZAccess Manager “Usage” button.†
Select your plan based on data usage.
Mobile Broadband
Mobile Broadband Plan/
Feature Options
MONTHLY PLANS
3999
$
Data Allowance
(sending and receiving)
250 MB
5 GB
10
5
15
$
$
75 MB
MONTHLY PLANS
Week
Month
30
$
$
250 MB
50
500 MB
–
¢
With 3G EV-DO Rev. A: 600 Kbps–1.4 Mbps
Typical download speed3
Added to Nationwide
Voice and Email
15
$
Added to
2999 Data Options1
$
302
$
Approximate Data Usage∆
Added to All Other
Nationwide Plans
Activity Type
4999
$
Email
3 KB
5 GB
Word Document
70 KB
(With 5 text pages)
5
¢
–
Typical Web Page Lookup
300 KB√
Low Resolution Digital Photo
500 KB
PowerPoint Presentation
Download email and attachments
P
P
(20 pages with text and light graphics)
Access web information
P
P
Please note: 1024 KB = 1 MB; 1024 MB = 1 GB
Access intranet files and applications
P
P
Security
Authentication and data protection provided by CDMA technology; compatible with most VPNs.
PAvailable
– Not Available
*When multiple users are connected to the Intelligent Mobile Hotspot, all their data usage will be
aggregated and applied to the Mobile Broadband customer’s monthly allowance.
†Text Messaging is 20¢ per message sent (per recipient) or received (including messages to and from
wireless customers in Canada, Mexico and Puerto Rico). International Text Messaging is 25¢ per message
sent (per recipient) and 20¢ per message received. For PC Card, ExpressCard, USB Modem and Mobile
Broadband Built-In notebook/netbook devices, if you don’t utilize VZAccess Manager (or an SMS-capable
connection manager) you will be billed for text messages that are sent to you, but you will not be able
to receive them. When using Intelligent Mobile Hotspot, you must be connected via the provided USB
cable to receive text messages; if you are connected via Wi-Fi, you will be billed for text messages that
are sent to you, but you will not receive them. Text messaging block is available upon request.
∆
Not available with Prepaid Mobile Broadband Plans.
√Prepaid Mobile Broadband usage is not available on any PC cards. Only available on ExpressCards,
USB modems, Intelligent Mobile Hotspots and Mobile Broadband Built-In on select notebooks/netbooks.
Once Prepaid Mobile Broadband allowance or expiration is reached, any session that is in progress
will end, and any content that is being sent or received may be lost. Expiration period: Day =
24 hours, Week = 7 days, Month = 30 days.
1
For qualifying data options, see page 7.
2
Eligible with a $4999 Stand-Alone Data Plan; see page 7 for details.
3Speeds require an EV-DO Rev. A-capable device. When using an EV-DO device that is not Rev. A–
capable or traveling in the Extended Broadband Services Rate and Coverage Area, you can expect
download speeds of 400–700 Kbps and upload speeds of 60–80 Kbps. Mobile Broadband speed
claims based on our network tests with 5 MB FTP data files, without compression. VZAccess Manager
will indicate when you’re in an EV-DO Rev. A coverage area. Outside the Mobile Broadband Rate and
Coverage Area, the NationalAccess network allows connections at typical speeds of 60–80 Kbps,
based on our network tests with 101 KB FTP data files. Actual speeds and coverage may vary.
Approximate
Size
(1 text page without attachments)
With 3G EV-DO Rev. A: 600 Kbps–1.4 Mbps
–
P
Verizon Wi-Fi
14
Day
5999
Access Fee
¢
Add access to your existing voice/data plan.
PREPAID PLANS√
Heavy User
• Dial 1.800.786.8419, then enter Mobile Broadband
device wireless number.
Mobile Broadband Connect
Choose your plan based on how often you access the Internet. Mobile Broadband Plans include Text Messaging†∆ and New Every Two∆.
Light User
Per-MB Rate After Allowance
Mobile Broadband
Step 1 What are your mobile
3 MB
Authentication and data protection provided by CDMA technology; compatible with most VPNs.
For information on taxes, surcharges and fees, please see Additional Plan Information on
pages 36−37. For additional details, see the Important Information section on pages 38−41.
Data Roaming (Not available with Prepaid Mobile Broadband Plans.)
• Data usage within the Canada Rate and Coverage Area will be billed at $0.002/KB or $205/MB.
• Data usage within the Mexico Rate and Coverage Area will be billed at $0.005/KB or $512/MB.
• In Aruba, Bahamas, Bermuda, Cayman Islands, China, Dominican Republic, Guam, India, Israel, Jamaica, Japan,
Netherlands Antilles, Saipan, and South Korea Enhanced Services Rate and Coverage Areas, and select cruise
ships, usage will be billed at a rate of $0.02/KB or $2048/MB.
• You must add I-Dial to your account to roam in many destinations. To add I-Dial to your account, and for
more information on Wireless Data Roaming in Aruba, Bahamas, Bermuda, Canada, Cayman Islands, China,
Dominican Republic, Guam, India, Israel, Jamaica, Japan, Mexico, Netherlands Antilles, Saipan, and South
Korea, and on select cruise ships, call 1.800.922.0204 or visit verizonwireless.com/naroaming
• EV-DO not available everywhere while roaming.
The speed of the Verizon Wireless data network is measured in kilobits (Kb) per second.
However, the amount of data transmitted over the Verizon Wireless data network is
measured in kilobytes (KB), megabytes (MB) or gigabytes (GB).
*There will be a time lag between the end of a data session and the point at which the usage
will appear on any of these tools.
† Customers must download the most recent version of VZAccess Manager from vzam.net
for this capability. For Windows, version 6.7 or higher. For Mac OS X, version 4.0 or higher.
When using Intelligent Mobile Hotspot, you must connect with the included USB cable to
check your usage in VZAccess Manager.
∆
These examples are just estimates, based on approximate size assumptions. Actual
file sizes and user experiences will vary.
√ Graphically intense pages or pages with video can exceed 3 MB.
verizonwireless.com
15
Winter/Spring 2010
Make the right call.
Keep your business mobile and productive with flexible calling plans and features. Not only
will you get America’s Largest and Most Reliable Wireless Network, you’ll save time and money
with our online business tools and support.
My Business Account
Verizon Small Business Center
Save time and money.
Get the tools to help your business become
more successful.
• Enjoy exclusive online-only promotions
and discounts.
• Add and update Friends & Family for Business*
at no extra cost.
• Manage all your Verizon accounts and services
in one place.
• Purchase services and products online.†
• Make payments and run reports.
Voice Plans & Features
Solutions for Business from Verizon Wireless
Nationwide Plans & Pricing 18
Features & Services 21
Roadside Assistance & VZ Navigator 22
Total Equipment Coverage &
Backup Assistant 23
Push to Talk & Field Force Manager 24
Push to Talk Coverage Map 26
• Create a virtual office for file sharing,
conferencing and more.
• Meet other members with common
business objectives.
• Find FAQs, use live support chat and report
service issues.
Our featured device.
CASIO G’zOne Rock
Instant two-way communication is easy when you use our latest phones with
Push to Talk. Join Verizon Wireless, owner of the nation’s largest Push to Talk Network
coverage area, plus get America’s Most Reliable Voice Network.∆ With such great
coverage, the CASIO G’zOne Rock will keep your teams in contact whether near or far.
capabilities√
• Water, shock and dust resistant
• 3G EV-DO Rev. A Push to Talk–capable
• Mobile Email
• Mobile Web
• Field Force Manager
• VZ Navigator
• 2.0-megapixel camera with flash
CASIO
G’zOne Rock
*Friends & Family: Only calls from Nationwide Rate and Coverage Area to and from designated domestic landline or wireless numbers (excluding Directory Assistance, 900 numbers, customer’s own
wireless or Voice Mail access numbers, or access gateways to and from other providers’ voice or data communications systems) included; all qualifying lines on an account share the same Friends &
Family numbers, up to account’s eligibility limits; Verizon Enterprise Center or My Business Account required to set up and manage Friends & Family for Business numbers.
†
Business solutions and discounts are available to businesses with five or more lines of service. Corporate Subscribers are subject to Major Account Agreement. Offers not available everywhere.
See the My Business Account website for current online offers and terms and conditions.
∆Largest claim based on comparison of carriers’ owned/operated coverage areas. Coverage, varying by service, not available everywhere.
√
Additional charges may apply when using certain capabilities.
16
To learn more about My Business Account, visit verizonwireless.com/mybusinessaccount
Try the Verizon Small Business Center today by visiting business.verizon.net
verizonwireless.com
17
Winter/Spring 2010
Nationwide Small Business SharePlan
Nationwide Plans for Business
Save more with our flexible plans.
Featuring Friends & Family for Business.
Share minutes across all your lines, add new lines at a low cost and enjoy easy account management. That means flexibility
for your small business, and it’s all from Verizon Wireless.
Unlimited calling to those you do business with most. Anywhere in America. Anytime. Choose any numbers on any network.
Even landlines. Visit verizonwireless.com/business to set up your Friends & Family for Business numbers today, and change
them online at any time. Now you’ll save more than ever on America’s Largest and Most Reliable Network.
Nationwide Small Business SharePlan, Nationwide Single-Line and Nationwide for Business plans include:
• Unlimited Night & Weekend Minutes
Night hours: (Mon–Fri) 9:01 p.m.–5:59 a.m.
Weekend hours: (Sat–Sun) 12:00 a.m.–11:59 p.m.
• Unlimited Messaging*
Unlimited messaging to anyone on any network in
the U.S. is included in the Talk & Text Plan.
• Unlimited National Mobile to Mobile Calling Minutes
Call more people and use zero minutes with Unlimited
Mobile to Mobile Calling to more than 80 million
Verizon Wireless customers.
• No Domestic Roaming or Long-Distance Charges
Coverage not available everywhere. Airtime charges apply.
Nationwide for Business
(For businesses with five or more lines of service)
Anytime
Minutes
Nationwide Small Business SharePlan
Monthly Access for the first two lines
99
700
$
99
$
129
$
$
2000
$
3000
$
4000
$
6000
$
7500
$
10,000
$
15,000
$
99
17999
$
23099
$
30599
$
45599
$
57599
$
83599
$
1,115
20,000
$
30,000
$
99
1,640
99
9 or $1599 √
$ 99
$
11999
1400
Add a line
Talk
Talk & Text*
69
99
Friends
& Family
for Business†
Per-Minute
Rate After
Allowance†
–
45
¢
8999
40¢
99
35
99
Maximum
Number
of Lines∆√
¢
19999
8
Pick 10 numbers
25¢
15
54499
20
80499
30
1,084
40
1,609
50
99
$
99
$
99
79
$
$
9999
$
11999
$
900
$
1350
2000
$
4000
$
6000
$
3999
Per-Minute Rate
After Allowance†
–
59
99
7999
9999
16999
$
21999
$
25¢
Pick 10 numbers
14999
19999
Additional $5 monthly access per line
Nationwide Single-Line
10
42499
$
5999
$
Friends
& Family
for Business†
3G Smartphones and 3G Multimedia Phones require a data package. See pages 6–7. Unless you subscribe to a data package, Simple Feature Phones will be charged $199/MB.
14999
27499
Monthly Access
4501
Share Option2
5
Talk
Voice Plans
& Features
Shared
Anytime
Minutes
Talk & Text*
Anytime
Minutes
9
$ 99
Talk & Text*
Talk
Friends
& Family
for Business†
Per-Minute Rate
After Allowance†
3999
–
45¢
5999
Pick 5 numbers
40¢
69
5999
–
–
Monthly Access
450
$
900
$
Unlimited43
$
5999
$
7999
$
8999
$
– Not Available
3G Smartphones and 3G Multimedia Phones require a data package. See pages 6–7. Unless you subscribe to a data package, Simple Feature Phones will be charged $199/MB.
Small Business SharePlan: Discounts apply only to the primary line; secondary lines are not eligible for monthly access fee discounts.
Data charges apply. Data package of $999 or higher required for 3G Multimedia Phones. Visit verizonwireless.com/phones for a list of 3G Multimedia Phones. All 3G Smartphones require a data package of
$ 99
29 or higher or a data plan. Data sent or received in Canada is billed at $0.002/KB or $205/MB. Data sent or received in Mexico is billed at $0.005/KB or $512/MB.
* Applies when sending and receiving (i) Text, Picture, Video and Voice Messages with Verizon Wireless and non–Verizon Wireless customers in the United States; (ii) Text, Picture, Video and Voice Messages sent via
email; (iii) Instant Messages; and (iv) Text Messages with customers of wireless carriers on participating networks in Canada, Mexico and Puerto Rico. International Text Messaging is 25¢ per recipient per message sent
and 20¢ per message received; International Picture and Video Messaging is 50¢ per recipient per picture or video message sent and 25¢ per picture or video message received. Premium Messaging programs not
included. Messaging is available from within the National Enhanced Services Rate and Coverage Area and is not available throughout the Nationwide Rate and Coverage Area.
† Applies to voice calling only.
∆
If you exceed the maximum number of lines associated with your Shared Monthly Anytime Minutes tier, you will be automatically moved to the lowest Shared Monthly Anytime Minutes tier that supports
your number of lines.
√
All additional lines on a Talk & Text Plan with a Shared Monthly Anytime Minutes allowance are priced as follows: for 3,000 minutes or less, $999 each; for 4,000 minutes or more, $1599 each. The monthly access for your
first two lines and for any additional lines will be based on the access charges associated with your Shared Monthly Anytime Minutes tier. Secondary lines are not eligible for monthly access fee discounts.
18
3G Smartphones and 3G Multimedia Phones require a data package. See pages 6–7. Unless you subscribe to a data package, Simple Feature Phones will be charged $199/MB.
10 Friends & Family numbers also available on 450-minute plans choosing the Share Option.
Friends & Family: Only calls from Nationwide Rate and Coverage Area to and from designated domestic landline or wireless numbers (excluding Directory Assistance, 900 numbers, customer’s own
wireless or Voice Mail access numbers, or access gateways to and from other providers’ voice or data communications systems) included; all qualifying lines on an account share the same Friends &
Family numbers, up to account’s eligibility limits; Verizon Enterprise Center or My Business Account required to set up and manage Friends & Family for Business numbers.
2
Share Option applies to Monthly Anytime Minutes only.
3
Nationwide Unlimited Anytime Minute Plans are not eligible for any monthly access discounts.
Anytime Minutes, National Mobile to Mobile Calling Minutes, Night & Weekend Minutes and Per-Minute Rate are for domestic calls from within the Nationwide Rate and Coverage Area. See pages 42–43, or 44-45
for Coverage Areas for other services. For information on taxes, surcharges and fees, please see Additional Plan Information on pages 36–37. For additional details, please see the Important Information
section, pages 38−41.
1
verizonwireless.com
19
Winter/Spring 2010
Nationwide Plus Canada &
Nationwide Plus Mexico Plans
Features & Services
Included Features
Increase your calling area and save with a plan that crosses borders.
• 1000 Night & Weekend Minutes in the U.S.
and in Canada or Mexico
Night hours: (Mon–Fri) 9:01 p.m.–5:59 a.m.
Weekend hours: (Sat–Sun) 12:00 a.m.–11:59 p.m.
• Unlimited Long Distance to the U.S. (including Puerto
Rico) and Canada or Mexico (airtime charges apply)
Text, Picture &
Video Messaging
Nationwide Plus Canada and Nationwide Plus Mexico Single-Line
Anytime
Minutes
Nationwide
Plus Canada
Monthly Access
Friends
& Family
for Business
Per-Minute Rate
After Allowance
5499
–
45¢
$
7999
$
9999
$
$
900
$
1350
$
119
$
99
169
$
21999
$
2000
$
4000
$
6000
$
99
Night & Weekend Minutes
National Mobile to Mobile
Calling Minutes
P Available
• 25¢ per recipient per picture
or video message sent or per
picture or video message
received (including Canada,
Mexico and Puerto Rico)*
•5
0¢ per recipient per picture
or video message sent and
25¢ per picture or video
message received†
To see country availability,
visit verizonwireless.com/
internationalmessaging
Basic Voice Mail with Message Waiting
Indicator√, Caller ID, Call Waiting1,
3-Way Calling1, Call Forwarding1,
No Answer/Busy Transfer1
Included in plan monthly access
411 Search∆,2
Get listing information from a live
representative
$ 99
International
Calling/Roaming
Use your own phone to call abroad.
For a list of rates and countries, visit
verizonwireless.com/international
Starting at 49¢ per minute (plus airtime)
Get the best of the web on your device,
including email, news and sports
$ 99
9499
35¢
Mobile Web
25¢
Optional Services
114
99
Pick 5 numbers
16499
21499
20¢
1000
Unlimited*
– Not Available
Data charges apply. Data package of $999 or higher required for 3G Multimedia Phones. Visit verizonwireless.com/phones for a list of 3G Multimedia Phones. All 3G Smartphones require a data
package of $2999 or higher or a data plan. Data sent or received in Canada is billed at $0.002/KB or $205/MB. Data sent or received in Mexico is billed at $0.005/KB or $512/MB.
*Unlimited Mobile to Mobile does not apply while in Canada or Mexico.
Data Roaming: Data usage within the Canada Rate and Coverage Area will be billed at a rate of $0.002/KB or $205/MB. Data usage within the Mexico Rate and Coverage Area will be billed at a rate
of $0.005/KB or $512/MB. For more information on roaming in Canada and Mexico, visit verizonwireless.com/naroaming
Friends & Family: Only calls from Nationwide Rate and Coverage Area to and from designated domestic landline or wireless numbers (excluding Directory Assistance, 900 numbers, customer’s own
wireless or Voice Mail access numbers, or access gateways to and from other providers’ voice or data communications systems) included; all qualifying lines on an account share the same Friends &
Family numbers, up to account’s eligibility limits; Verizon Enterprise Center or My Business Account required to set up and manage Friends & Family for Business numbers.
Anytime Minutes, Night & Weekend Minutes and Per-Minute Rate are for use within the Nationwide Plus Canada or Nationwide Plus Mexico Rate and Coverage Areas, as applicable. National Mobile to Mobile
Calling Minutes are for domestic calls from within the Nationwide Rate and Coverage Area. Roaming in Canada outside of the Nationwide Plus Canada Rate and Coverage Area is 69¢ per minute. For information
on taxes, surcharges and fees, please see Additional Plan Information on pages 36−37. For additional details, please see the Important Information section, pages 38−41.
Corporate discounts available for businesses with five or more lines of service.
Ask your Business Specialist for details.
International
Calling Features∆
40¢
3G Smartphones and 3G Multimedia Phones require a data package. See pages 6–7. Unless you subscribe to a data package, Simple Feature Phones will be charged $199/MB.
20
•2
5¢ per recipient per text
message sent and 20¢ per
text message received
7499
No roaming charges in the U.S. or long-distance charges in the U.S. and Canada on Nationwide Plus Canada Plans;
no roaming or long-distance charges in the U.S. and Mexico on Nationwide Plus Mexico Plans.
Night hours: (Mon–Fri) 9:01 p.m.–5:59 a.m.
Weekend hours: (Sat–Sun) 12:00 a.m. –11:59 p.m.
Send messages, pictures and videos
to a friend’s device
• 20¢ per recipient per text
message sent or per text
message received (including
Canada, Mexico and Puerto Rico)
1 per call (plus airtime)
Voice Plans
& Features
Nationwide
Plus Mexico
Monthly Access
5999
450
Price
Domestic
Nationwide Plus Canada and Nationwide Plus Mexico Plans include:
• Unlimited National Mobile to Mobile Calling Minutes
while in the U.S. (including Puerto Rico)
Call more people and use zero minutes with Unlimited
Mobile to Mobile Calling to more than 80 million
Verizon Wireless customers.
Description
1 per MB (or per data package)
Description
Price
Instant
Messaging†
Have full IM conversations on AIM®, Yahoo! and
Windows Live Messenger™, just like on your PC
20¢ per recipient per message sent or per message received
Picture and
Text Alerts†
Receive automatic updates as they happen,
including sports scores and weather
•2
0¢ per text alert received
•2
5¢ per picture or video alert received
Basic
Texting†, 3
250 messages, includes Text, Picture and
Video Messaging, Instant Messaging and
Text Alerts
$
5 monthly charge
Unlimited Mobile to Mobile Texting4 plus:
Unlimited
Mobile to Mobile
Text Bundles†
Combines Text, Picture and Video messages,
as well as Instant Messaging
Visual Voice Mail
Call back, text and add to contacts directly
from the Visual Voice Mail screen
500 additional messages5
10 per month
$
5000 additional messages5
20 per month
$
2 monthly charge
$ 99
*Users can also send a voice message by creating a sound within a Picture Message; Picture Message rates apply.
†In addition to the pay-per-message rates, global data roaming rates also apply when messaging internationally: Canada – $0.002/KB or $205/MB; Mexico – $0.005/KB or $512/MB; all other destinations – $0.02/KB
or $2048/MB. Premium charges are not included in Messaging Bundle Allowances.
∆Not available in some areas.
√Airtime applies to message retrievals from your wireless phone. Voice Mailboxes not initialized within 60 days of activation will be canceled.
1Airtime applies to all simultaneous calls and to forwarded/transferred calls even if you send the call to wireline telephones.
2Per-call charge and availability of credit for incorrect information for 411 Search may vary when your phone’s banner displays “Extended Network” or “Roaming.” Text charges may apply for 411 Search text
message. Preference options may not be available in all areas.
3
Premium messaging programs and Mobile to Mobile Messaging not included. Overage Rate is 10¢ per message for Text/Picture/Video messages.
4
Unlimited Mobile to Mobile Messaging with other Verizon Wireless customers from within the National Enhanced Services and Extended National Enhanced Services Rate and Coverage areas. Text, Picture and
Video Messaging are not available throughout the Nationwide Rate and Coverage Area. Instant Messages are not included as Mobile to Mobile Messages in any Unlimited Mobile to Mobile Messaging plan.
5
Always applies when sending and receiving Instant Messages and when receiving Text Alerts. Also applies to Text, Picture, Video and Voice Messages: (i) with non–Verizon Wireless customers in the United
States and on participating networks in Canada, Mexico and Puerto Rico; and (ii) via email. Premium Messaging programs not included. Overage Rate is 10¢ per message sent (per recipient) or received for
Text/Picture/Video Messages.
verizonwireless.com
21
Winter/Spring 2010
Roadside Assistance & VZ Navigator
Help is on the way.
Easily navigate the road ahead.
When the unthinkable happens,
emergency roadside personnel are
only a call away – anywhere in the U.S.
and Canada, 24/7.
VZ Navigator tells you precisely where you are and what’s nearby and gives you
directions – quickly and easily with Location Based Services with GPS.
With Verizon Wireless Roadside
Assistance, you are covered when
you have your wireless device with you,
regardless of the vehicle you are in.
Dial #ROAD (#7623) and press SEND
from your device to get help or answers
to service questions.
Verizon Wireless Roadside
Assistance includes:
• Towing services
• With VZ Navigator, find local businesses and then get directions, receive free
traffic alerts and local weather forecasts, and even send your location to other
Verizon Wireless customers.
• VZ Navigator Global.* Use VZ Navigator even when you travel overseas.
• Automatic Speech Recognition. Enter address information by speaking
and verbally launch a point-of-interest search from the main screen.
• New! Roadside Service. Speed-dial roadside service from VZ Navigator
and have your location automatically sent to the dispatch center. If you don’t
currently subscribe to Verizon Wireless Roadside Assistance, you’ll receive reliable
service at a competitive rate with no guessing about where you’re located.
Also available for certain BlackBerry and Windows Mobile devices.
VZ Navigator Pricing Options
• Battery boost & tire changes
Domestic
• Fuel delivery
Verizon Wireless
Roadside Assistance
Monthly Charge
3
$
single line
To enroll today, call 1.800.2 JOIN IN
or * 6 1 1 and press SEND ,
visit verizonwireless.com/
mybusinessaccount, or go to your
nearest Verizon Wireless store.
999
per line
299
per line
Monthly Charge
$
Per-Day Charge
(good for 24 hours)
$
Global (including Domestic)
Monthly Charge
1999
$
per line
*Select global device with global data subscription required. Not
supported in all countries; some features may not be available
in some countries. Global data charges apply.
Map data provided by
Total Equipment Coverage
Sign up for Total Equipment Coverage
at $599 per month (phones) or $799 per
month (Advanced Devices) and if your
device breaks, gets lost or stolen, or
malfunctions, you’re covered, and
we offer overnight shipping at no
extra cost. Usually, you’ll get your
replacement within 1–2 business
days after approval.
For more information, including a list of available countries,
please visit verizonwireless.com/vznavigator
For Verizon Wireless Roadside Assistance and VZ Navigator Global
terms and conditions, see pages 40–41.
22
Automatically back up your address
book – wirelessly.
• Schedule a daily automatic backup.
• Store and update numbers online,
then easily upload them back to
your device.
• Quickly download stored information
to your next Verizon Wireless device.
Only $199 per month, per line.
Visit verizonwireless.com/
backupassistant
Total Equipment Coverage combines
Verizon Wireless Extended Warranty and
Asurion’s Wireless Phone Protection.*
The monthly fee of Backup Assistant
will be waived for customers enrolled
in My Business Account√. (That’s a
$ 99
1 per month value for each line
on your account!)
Visit verizonwireless.com/
mybusinessaccount
Defective devices under the
manufacturer’s warranty will be
replaced for free with a certified
like-new device. Just contact
Verizon Wireless at 1.866.406.5154.
For all of your device replacement
options, visit verizonwireless.com/
devicereplacementprogram
√
Subject to specific terms of use. Results may vary based
on backup schedule and other factors. Downloading the
Backup Assistant application will require approximately
1 MB of data. Compatible device required.
Total Equipment Coverage
• Lost Devices
Phones
Advanced Devices
(See verizonwireless.com/
advanceddevices for a complete list.)
• Theft
• Accidental Damage
VZ Navigator: Features may vary on different devices. Automatic Speech Recognition and VZ Navigator Global available on certain
devices. VZ Navigator screen images may vary by device. Subject to specific terms of use. Text Messaging fees and airtime may apply
when using certain features. Only available in the National Enhanced Services Rate and Coverage Area. Always use caution when displaying
your location to third parties. Do not attempt to enter or change information while driving. Traffic features are limited to major roadways in
certain areas only. Accuracy and completeness of information is not guaranteed. Both pricing options are available through select devices. The
daily pricing option is currently unavailable for BlackBerry and Windows Mobile devices. Downloading the VZ Navigator application will
require approximately 2 MB of data. Megabyte charges will not be incurred for using the application after download to the device.
Application not available on all devices. Unlimited data allowance BlackBerry and 3G Smartphone subscribers will not incur download
charges. Network details, coverage limitations and maps are available at verizonwireless.com
Backup Assistant√
To enroll, visit a Verizon Wireless store
and talk to a Business Specialist or
call 1.800.2 JOIN IN. You must enroll
within 30 days of new device activation
or upgrade. Also, you may cancel
coverage anytime without penalty
and receive a prorated refund of your
unused premium.
Voice Plans
& Features
• Lockout services
Total Equipment Coverage
& Backup Assistant
(e.g., liquid damage)
• Manufacturer Defects (after the
manufacturer’s warranty expires)
• Overnight Shipping
599
$
Monthly
Charge
799
$
Monthly
Charge
The Verizon Wireless Extended Warranty program provides a free replacement device for
mechanical or electrical defects after the manufacturer’s warranty expires.† Available separately
for $199 per month.∆
Asurion Wireless Phone Protection includes a $39 (phones) or $89 (Advanced Devices)
nonrefundable deductible per approved claim, a $400 (phones) or $1500 (Advanced Devices)
per-claim limit and a two-claim limit per 12-month period. In addition, Asurion may fulfill
claims with new, reconditioned or different equipment. Available separately for $449 (phones)
or $6 (Advanced Devices) per month.
*Wireless Phone Protection provided by Asurion Insurance Services,
Inc. For complete terms and conditions, see Asurion Wireless
Phone Protection brochure, call Asurion at 1.888.881.2622 or
visit phoneclaim.com/verizon
†
If you are not enrolled in the Extended Warranty Program and
your device suffers an electrical or mechanical failure after the
manufacturer’s warranty period expires, it can be replaced for
$
50 per occurrence. Total Equipment Coverage and Extended
Warranty are not available in all retail locations and/or states
(e.g., state of Florida).
∆
Verizon Wireless Extended Warranty is $150 (phones) or $199
(Advanced Devices) when included as part of Total
Equipment Coverage. For more program details, please refer
to the Welcome Guide for Extended Limited Warranty or
Service Contract Information.
To enroll today in these
programs, visit your nearest
Verizon Wireless store or call
1.800.2 JOIN IN from any
device.
verizonwireless.com
23
Winter/Spring 2010
Push to Talk & Field Force Manager
Make your business instantly more productive with Push to Talk and Field Force Manager.
Push to Talk provides instant two-way
communication for mobile teams on the go.
Connect instantly with your crews far and wide, using
Verizon Wireless Push to Talk. Communicate with one person
or your whole team with just the push of a button.
• Group calls with up to 50 participants.
• Presence shows who’s available for a Push to Talk call.
• Online contact management for the entire company.
• One number, one phone for Push to Talk and voice calls.
• Coast-to-coast coverage in the National Enhanced
Services Rate and Coverage Area.
Push to Talk
• Unlimited
One-to-One Calling
• Unlimited
Group Calling
• Manage contacts online at
verizonwireless.com/
mybusinessaccount
Monthly Access
per Phone
2999
$
Push to Talk–only plan*
with no voice calling
5
$
when added to a
qualifying voice plan
Field Force Manager†
Motorola
Barrage™
Samsung
Convoy™
Mobile Email,
Corporate Email
Mobile Email
Mobile Email
Mobile Email
Rev. A
Rev. A
Rev. A
Rev. A
Mobile Broadband
Connect1
P
P
P
P
Field Force
Manager
P
P
P
P
Navigation
VZ Navigator
VZ Navigator
VZ Navigator
VZ Navigator
Electronic
Compass
–
P
–
–
HTML Browser
P
P
P
Visual Voice Mail
P
–
–
–
Dashboard
–
P
P
P
Keyboard Type
QWERTY
Keypad
Keypad
Keypad
Digital Camera
3.2-megapixel
with flash
2.0-megapixel
with flash
2.0-megapixel
2.0-megapixel
4.4" x 2.2" x 0.9"
4.1" x 2.0" x 0.9"
2.09" x 3.78" x 0.96"
2.0" x 3.85" x 0.94"
Weight
6.0 ounces
4.4 ounces
4.2 ounces
3.88 ounces
Rugged
P
P
P
–
Water, shock and dust
resistant; immersion;
vibration; salt fog;
humidity; solar
radiation; altitude;
high- and lowtemp. storage
Water, shock and dust
resistant; immersion;
vibration; salt fog;
humidity; solar
radiation; altitude;
high- and lowtemp. storage
Rain, humidity, solar
radiation, high- and
low-temp., dust, salt
fog, altitude, shock,
vibration, transit drop,
waterproof up to one
meter for 30 minutes
Shock, dust, vibration,
salt fog, humidity, solar
radiation, altitude,
high- and lowtemp. storage
– Not Available
Capabilities√
Wireless Email
Service
EV-DO
Mobile Web
Monthly Access
per Phone
Monthly Access
per Smartphone∆
19
$
2999
$
4999
15
$
20
$
30
Voice Plans
& Features
*Push to Talk–only plan is available on EV-DO Rev. A phones only. Monthly discounts
do not apply.
For additional information on Included Features, such as Text, Picture & Video Messaging and
Mobile Web, and Optional Services, such as Picture and Text Alerts, Basic Messaging, Mobile Email
and VZ Navigator, see pages 21 and 22.
Push to Talk–Only Plan: For information on taxes, surcharges and fees, please see Additional
Plan Information on pages 36–37. For additional details, see the Important Information section
on pages 38–41.
Coming soon!
CASIO®
G’zOne Brigade™
CASIO®
G’zOne Rock™
P Available
Built-in Features
Limited
Manage your mobile workforce with
Field Force Manager.
Field Force Manager is a powerful web and handset application
that offers location management, driving directions, job
dispatch and more. Choose the package with the level of
service you need.
• Limited: Management of workforce from the field including
detailed travel information.
• Basic: Limited package plus job dispatch, text-based driving
directions and electronic time cards.
• Premium: Basic plan plus assignment-completion
notification and audible and map-enabled driving directions.
Basic
Premium
$
99
$
Field Force Manager: Requires qualifying voice plan. Field Force Manager is only available to
businesses with five or more business lines of service. Subject to specific terms of use. Monthly
access includes unlimited data usage for Field Force Manager. Limited Monthly Access plans
and Basic Monthly Access plans for 3G Smartphones are not eligible for business discounts.
Field Force Manager is only available in the National Enhanced Services Rate and Coverage Area.
Downloading the Field Force Manager application will require approximately 2 MB of data.
Megabyte charges will not be incurred for using the application after download to the device.
†
Field Force Manager is available on select Simple Feature Phones and 3G Smartphones. Field Force
Manager Premium may not be available on all Simple Feature Phones and 3G Smartphones.
∆
Requires Unlimited Email Plan or Feature.
To learn more about Push to Talk, visit verizonwireless.com/ptt. Click Customer Testimonial to
view a video case study.
To learn more about Field Force Manager, visit verizonwireless.com/ffm or call 1.800.VZW.4BIZ.
24
Specifications
Size (W x H x D)
Meets U.S. military
specifications for:
Push to Talk phones subject to availability. Selection may vary.
Push to Talk–capable phone is required. Not available with Nationwide Email Plans, Nationwide Plus Canada Plans or Nationwide Plus Mexico Plans.
√
Additional charges may apply when using certain capabilities.
1
With Mobile Broadband Connect devices that are EV-DO Rev. A–capable, you can expect download speeds of 600–1400 Kbps and upload speeds of 500–800 Kbps. With Mobile Broadband
Connect devices that are not EV-DO Rev. A–capable, you can expect download speeds of 400–700 Kbps and upload speeds of 60–80 Kbps. VZAccess Manager required; visit vzam.net
verizonwireless.com
25
Winter/Spring 2010
Push to Talk Coverage Map
Nation’s Largest Push to Talk Network
Voice Plans
& Features
Map Key
Push to Talk EV-DO/ Rev. A Coverage Area
Push to Talk 1X Coverage Area
Push to Talk Service Not Available
26
Important Map Information:
This map is not a guarantee of coverage and may contain areas with no service. This map reflects a depiction of predicted
and approximate wireless coverage. The coverage areas shown do not guarantee service availability and may include locations
with limited or no coverage. Even within a coverage area, there are many factors, including network capacity, your device, terrain,
proximity to buildings, foliage and weather, that may impact availability and quality of service. An all-digital device will not operate
or be able to make 911 calls when digital service is not available. See verizonwireless.com/coveragelocator for additional
coverage information.
verizonwireless.com
27
Winter/Spring 2010
The world is your office.
You travel a lot for work, and missing a client call isn’t an option. With Verizon Wireless, you’ll get
voice calls in more than 220 countries and email and Internet access in more than 195 countries,
over 85 with 3G speed. Now you can take your business with you, even abroad.
Global Services
Solutions for Business from Verizon Wireless
Global Phone & Global Messaging 30
GlobalAccess & GlobalEmail 31
Global Device Comparison Chart 32
Global Solutions 34
Our latest device.
HTC Imagio
As stylish as it is innovative. With its sleek look, intuitive layout and high-tech capabilities, the HTC Imagio is ready to travel the world.
Features
Capabilities*
• Windows Mobile 6.5 Professional
• Global Quad Band/3G UMTS
• 512 MB of on-board memory
• TouchFLO 3D user interface
• 3.6-inch, high-resolution, touch-sensitive display
• Virtual QWERTY keyboard
• 5.0-megapixel camera
• Speakerphone with Mute key
• Business and Personal Email
• Global ready
• VZ Navigator/VZ Navigator Global
• Visual Voice Mail
• Wi-Fi–capable
HTC Imagio
Our featured device.
BlackBerry Tour†
The BlackBerry Tour 3G smartphone is made for your mobile lifestyle.
Features
Capabilities*
• Global Quad Band/3G UMTS
• Full QWERTY keyboard
• 16 GB microSD™ card pre-installed
• High-speed Micro-USB 2.0
• 256 MB of on-board memory
• 3.2-megapixel camera
• Video recorder
• 3G network speeds
• VZ Navigator/VZ Navigator Global
• Audio and video streaming
• Bluetooth® stereo support
• Mobile Broadband Connect–capable
*Additional charges may apply when using certain capabilities.
†Subject to availability.
BlackBerry Tour
You get the best!
Business Traveler, the leading magazine around the world for the frequent business traveler, has named
Verizon Wireless “Best Wireless Data Service Provider in the World.”
28
verizonwireless.com
29
Winter/Spring 2010
Global Phone & Global Messaging
GlobalAccess & GlobalEmail
Out of the country doesn’t have to mean out of touch. Stay connected to your business
worldwide with Global Phone and Global Messaging services from Verizon Wireless.
Stay in touch around the world with GlobalAccess and GlobalEmail.
Global Phone
Get the convenience of reliable voice service in more than
220 countries. You’ll use one device and number, no matter
your destination – and handle just one bill for domestic and
international calls. And with Assisted Dialing, making calls
while traveling is easier than ever.
Global Value Plan
Receive discounted rates in more than 150 countries. Just
$ 99
4 per line per month, or free if your business has five or
more lines.
Global Travel Program
If you travel only occasionally, borrow one of our globalenabled phones for trips abroad. No rental fees or security
deposits, and all charges will be applied to your current
Verizon Wireless bill. To place an order, contact our Global
Services Activation Specialists at 1.800.711.8300.
Verizon Wireless global customers receive a Verizon Wireless
Global Support Card, enabling them to call from nearly any
wireline in the world and connect to our global help desk free
of charge.* Reach us 24/7 at 1.800.922.0204 while in the U.S.,
or at 1.908.559.4899 from anywhere in the world.
Global Certified Like-New Replacement Program
If your phone stops working due to a manufacturer’s defect,
you can get a replacement device, even if you’re traveling
out of the country.† We’ll ship the replacement to you in more
than 200 countriesΔ that have Verizon Wireless service – and
you can return your defective device with a prepaid return
label once you’ve arrived back home.
Global Messaging
No time to call? No worries. You can use your phone to send
picture, video and text messages while traveling the world.
See page 34 for pricing details.
Global Phone Customer Support
Verizon Wireless offers a comprehensive support system for
business travelers who use our global services and provides
you with U.S.-based, 24/7 technical support. In addition,
GlobalAccess
GlobalAccess expands your Mobile Broadband service abroad
for access to Internet, email and applications in more than 195
countries, over 85 with 3G speed.
Fast
Get download capabilities of up to 400 to 700 Kbps on
high-speed networks in popular travel destinations such
as the United Kingdom, Germany, Italy and France – all with
a GlobalAccess device.
Flexible
Choose pricing options based on your travel frequency
and destinations. See page 35 for details. You can also
take advantage of Verizon Wi-Fi hotspots in Canada,
Mexico and throughout the U.S. See page 12 or visit
verizonwireless.com/wi-fi for details.
GlobalAccess Devices
GlobalEmail
Keeping in contact with the office is now easier than ever with
GlobalEmail. You’ll get near real-time email messages right on
your 3G Smartphone or BlackBerry device in more than 195
countries around the globe.
Get more done.
Access your business email and attachments, along with
your personal POP3 email accounts.
Watch the bottom line.
Enjoy unlimited, flat-rate pricing across worldwide destinations.
Forget about multiple devices.
Use just one global-ready device for your voice and data
needs at home or abroad. Take your pick of our feature-rich,
global-ready 3G Smartphones. They’re loaded with extras that
can simplify your work – and your life.
Use with select global-ready USB modems. For a complete list
of GlobalAccess–capable devices, visit verizonwireless.com.
You can also get GlobalAccess via Mobile Broadband Built-In
notebooks/netbooks enabled by Gobi™ – which lets you
access CDMA, GSM and UMTS networks without the need
for additional devices.*
Global Services
With its small size and global-access capabilities, a USB
modem like the Verizon Wireless UMW190 lets you stay
connected at the office, on the road or traveling the world.
Switch between data networks both here and abroad
with one simple device.
All of our global USB devices have pre-installed
SIM cards and support:
• CDMA 1xEV-DO Rev. A
• 3G Tri Band UMTS/HSPA
• Quad Band GSM/GPRS/EDGE
*In order for GlobalAccess to work while traveling in GSM and UMTS destinations,
you must have a SIM Card, which is included in the Global Support Pack. The Global
Support Pack comes with select global-ready notebooks/netbooks with Mobile Broadband Built-In.
*Hotels and pay phones may charge a connection fee.
†You must own the device to qualify for the program. Global Travel Program devices are not eligible.
∆Shipping and customs restrictions apply.
For an up-to-date list of destinations and rates, visit verizonwireless.com/goglobal
30
Verizon Wireless
UMW190
verizonwireless.com
31
Winter/Spring 2010
Global Devices
Coming soon!
Samsung
Saga™
Verizon Wireless
Escapade™
P
P
–
P
P
P
Photos only
P
P
P
P
–
VZ Navigator Global
VZ Navigator Global
VZ Navigator Global
VZ Navigator
VZ Navigator
VZ Navigator
P
P
P
P
–
–
–
GSM Quad Band
P
P
P
P
P
P
P
Wi-Fi
P
–
P
P
P
P
–
Assisted Dialing
P
P
P
P
P
P
P
Virtual
QWERTY
QWERTY
Keypad
BlackBerry®
Storm2™
BlackBerry®
Tour™
HTC
Touch Pro™ 2
GlobalEmail
P
P
P
P
View Photos, Videos and
Other Rich Media
P
P
P
Mobile Broadband
Connect–Capable†
P
P
VZ Navigator Global
UMTS
P Available
– Not Available
HTC
Imagio™
HTC
Ozone™
Capabilities*
Navigation
(See page 22 for details)
∆
∆
Built-In Features
Virtual
QWERTY
Digital Camera
3.2-megapixel
3.2-megapixel
3.2-megapixel
5.0-megapixel
2.0-megapixel
2.0-megapixel
2.0-megapixel
Operating System
BlackBerry Device Software v5.0
BlackBerry Device Software v5.0
Windows Mobile® 6.1
Professional
Windows Mobile® 6.5
Professional
Windows Mobile® 6.1
Standard
Windows Mobile® 6.1
Professional
–
Size (W x H x D)
2.4" x 4.4" x 0.53"
2.4" x 4.4" x 0.6"
2.33" x 4.57" x 0.68"
2.43" x 4.65" x 0.55"
2.48" x 4.49" x 0.52"
2.4" x 4.8" x 0.5"
3.9" x 1.9" x 0.8"
5.5 ounces
4.6 ounces
6.35 ounces
5.26 ounces
3.7 ounces
4.6 ounces
3.4 ounces
Flash/RAM Memory
256 MB/256 MB
(2 GB on-board memory)
256 MB/256 MB
512 MB/288 MB
512 MB/288 MB
256 MB/192 MB
256 MB/128 MB
128 MB
Expandable Memory
(microSD™ card)
16 GB (16 GB microSD card pre-installed)
16 GB (16 GB microSD card pre-installed)
16 GB
16 GB
16 GB
16 GB
–
330 minutes/
269 hours
300 minutes/
336 hours
318 minutes/
324 hours
318 minutes/
324 hours
290 minutes/
324 hours
270 minutes/
372 hours
226 minutes/
316 hours
Global Services
Keyboard Type
Virtual & Slide-Out QWERTY
Specifications
Weight
Usage Time/
Standby Time
Global devices subject to availability. Selection may vary.
*Additional charges may apply when using certain capabilities. I-Dial feature required.
Mobile Broadband Connect feature required. Available only in the Broadband and Canada
Broadband/Enhanced Services Rate and Coverage Areas, Mexico Enhanced Services Rate and
Coverage Area and CDMA destinations (Aruba, Bahamas, Bermuda, Cayman Islands, China,
† 32
∆
Dominican Republic, Guam, India, Israel, Jamaica, Japan, Netherlands Antilles, Saipan, South
Korea and select cruise ships).
BlackBerry devices only tether with Windows OS–based computers.
verizonwireless.com
33
Winter/Spring 2010
Global Solutions
Take these steps to find your ideal device and access plan.
Bold/italic listings indicate 3G data is available.
Select Data Coverage
BlackBerry
Windows Phone
Global Data Options
Business and Personal
Global Email and Data
Select your plan based on use and destination.
20
added to a
$
Monthly Access Fee
Nationwide
Email Plan
6499
added to
$
Voice Plan
Domestic Data Coverage
Unlimited
Select Data Coverage
(see country list at right)
Unlimited
Additional Data Coverage
(see country list at right)
Unlimited
Global Phone and
Global Messaging Options
Text Messaging
Picture & Video Messaging2
BlackBerry
Windows Phone
6999
Data-Only Plan
$
Global Data for
Pay Per Use
2999
$
∆
Phones*
1999
$
Pay Per Use
GlobalAccess†
21999
$
12999
5999
$
$
Verizon Wi-Fi available in U.S., Canada and Mexico.
Per Your Email
Plan (see page 6)
Canada
0.002/KB or $205/MB
Mexico
$
0.005/KB or $512/MB
Other countries
$
0.02/KB or $2048/MB
$
–
–
20 MB√
10 MB√
0.02/KB or
$
2048/MB
$
Simple Feature or
3G Multimedia Phones
Canada 69¢/min. and Mexico 99¢/min.
Standard Rates for other countries as low as $129/min.
Global Value Plan Rates as low as 99¢/min.
Canada 20¢ per recipient per message sent and 20¢ per message
received or according to your Domestic Messaging Plan.
Other countries 50¢ per recipient per message sent and 5¢ per message received.
Canada, Puerto Rico, Mexico and the U.S. Virgin Islands 25¢ per recipient per message
sent and 25¢ per message received or according to your Domestic Messaging Plan.
Other countries 50¢ per recipient per message sent and 25¢ per message received.
International Dialing should be added to account prior to calling or roaming internationally. Devices subject to availability. In order for your global device to work while traveling in GSM/UMTS destinations, you
must have a SIM card and global capabilities.
Coverage limitations and maps available at verizonwireless.com/goglobal
*Only available in CDMA destinations (Aruba, Bahamas, Bermuda, Cayman Islands, China, Dominican Republic, Guam, India, Israel, Jamaica, Japan, Netherlands Antilles, Saipan, South Korea and
select cruise ships).
†GlobalAccess device required to roam in GSM- and UMTS-covered destinations. The majority of your monthly usage must be in the Verizon Wireless National Enhanced Services Rate and Coverage Area.
∆
Global Email and Data-only plans are only available with five or more lines of service. Domestic voice use is 25¢ per minute. Refer to page 21 for additional feature details.
√Overage rates: Canada – $0.002/KB or $205/MB. Mexico – $0.005/KB or $512/MB. All other countries – $0.02/KB or $2048/MB.
1100 MB/200 MB is total allowance for Select Data Coverage countries; overage rate of $0.005/KB or $512/MB applies. Overage rate in U.S. and Canada is $0.05/MB.
2In addition to the pay-per-message rates, global data roaming rates also apply: Canada – $0.002/KB or $205/MB; Mexico – $0.005/KB or $512/MB; all other countries – $0.02/KB or $2048/MB.
3Requires Quad Band GSM–capable device.
For information on taxes, surcharges and fees, please see Additional Plan Information on pages 36–37. For additional details, see the Important Information section on pages 38–41.
For more information on calling to and from Canada and Mexico, see page 20.
34
Notebook/Netbook/USB Modem
0.02/KB or
$
2048/MB
$
–
Canada
0.002/KB or $205/MB
Mexico
$
0.005/KB or $512/MB
Other countries
$
0.02/KB or $2048/MB
$
5 GB (5120 MB)
5 GB (5120 MB)
Includes Canada
Includes Canada
200 MB1
100 MB1
0.02/KB or
$
2048/MB
$
0.02/KB or
$
2048/MB
$
5 GB (5120 MB)
Canada
0.002/KB or $205/MB
Mexico
$
0.005/KB or $512/MB
Other countries
$
0.02/KB or $2048/MB
$
• Hungary
• Ireland
• Isle of Man
• Israel
• Italy
• Liechtenstein
• Malta
• Mexico
• Monaco
• Mongolia
• Netherlands
• New Zealand
• Portugal
• Romania
• Saipan
• South Korea
• Spain
• Sweden
• Switzerland
• United Kingdom
• Vatican City
Additional Data Coverage
• Afghanistan
• Panama3
• Gambia
• Aland Islands
• Papua New Guinea
• Georgia
• Peru3
• Albania
• Gibraltar
• Philippines
• Algeria
• Grenada
• Poland
• Andorra
• Guadeloupe
• Qatar
• Angola
• Guatemala
• Russian Federation
• Anguilla
• Guernsey
• Rwanda
• Antarctica3
• Guinea
• Samoa
• Guyana
• Antigua and Barbuda
3
• San Marino
• Haiti
• Argentina
• Saudi Arabia
• Honduras3
• Armenia
• Senegal
• Aruba
• Hong Kong
• Serbia and
• Austria
• Iceland
Montenegro
• Azerbaijan
• India
• Singapore
• Bahamas
• Indonesia
• Slovakia
• Bahrain
• Iraq
• Slovenia
• Bangladesh
• Jamaica
• South Africa
• Barbados
• Japan
• Sri Lanka
• Belize3
• Jersey
• St. Barthelemy
• Jordan
• Bosnia and Herzegovina
• St. Kitts and Nevis
• Kazakhstan
• Botswana
• St. Martin
• Kenya
• Brazil
• St. Vincent/Grenadines
• Kuwait
• Brunei
• Sudan
• Kyrgyzstan
• Bulgaria
• Suriname
• Laos
• Burkina Faso
• Svalbard
• Latvia
• Cambodia
• Syria
• Lithuania
• Cameroon
• Taiwan
• Luxembourg
• Cayman Islands
• Tajikistan
• Macau
• Chad
• Tanzania
3
• Macedonia
• Chile
• Thailand
• Madagascar
• China
• Tonga
• Malawi
• Colombia3
• Trinidad and Tobago
•
M
alaysia
• Congo, Dem. Rep. of
• Tunisia
• Maldives
• Costa Rica
• Turkey
• Martinique
• Croatia
• Turks and
• Mauritius
• Cyprus
Caicos Islands
• Moldova
• Denmark
• Ukraine
• Morocco
• Dominica
• United Arab Emirates
• Mozambique
• Ecuador3
• Uruguay3
• Netherlands Antilles
• Egypt
• Uzbekistan
• Nicaragua
• El Salvador
• Venezuela
• Niger
• Equatorial Guinea
• Vietnam
• Norway
• Estonia
• Virgin Islands (British)
• Oman
• Fiji
• Western Sahara
• Pakistan
• Finland
• Yugoslavia
• Palestinian Territory
• French Guiana
• Select cruise ships
Puerto Rico and the U.S. Virgin Islands are included in the National Enhanced Services Rate and
Coverage Area. Standard rates apply.
Select Data Coverage and Additional Data Coverage listings are for data roaming. To see supported
countries for Text, Picture & Video Messaging, go to verizonwireless.com/internationalmessaging
verizonwireless.com
Global
Global Services
Services
Voice Service
Simple Feature or
3G Multimedia Phones
• Australia
• Belarus
• Belgium
• Bermuda
• Canada
• Czech Republic
• Dominican Republic
• France
• Germany
• Greece
• Guam
35
Winter/Spring 2010
Additional Plan Information
Mobile Data, Email & Web Options
(see pricing on pages 6−8)
Minimum Contract Term,
Activation and Early
Termination Fees
Taxes, Surcharges
and Fees
Monthly Federal Universal
Service Charge†
Monthly Regulatory Charge†
Monthly Administrative Charge†
Mobile Broadband
(see pricing on pages 14–15)
Nationwide Small Business SharePlans,
Nationwide, Nationwide Plus Canada
& Nationwide Plus Mexico
(see pricing on pages 18−20)
Push to Talk–Only
(see pricing on
page 24)
Global Solutions
(see pricing on pages 34–35)
GlobalEmail
GlobalAccess
Minimum Term: Month-to-month, one- or two-year contract term required per line.
Activation Fee: $35 per line. Early Termination Fee: up to $175, or up to $350
if you purchased an advanced device, per line for one- or two-year contract terms.
Customers activating on month-to-month terms are not eligible for monthly access fee discounts.*
Minimum Term: Month-to-month, one- or two-year contract term required per line.
Activation Fee: $35 per line. Early Termination Fee: up to $175, or up to $350
if you purchased an advanced device, per line for one- or two-year contract terms.
Customers activating on month-to-month terms are not eligible for monthly access fee discounts.*
Taxes, surcharges and fees, such as E911 and gross receipt charges, vary by market and, as
of December 1, 2009, add between 5% and 37% to your standard monthly access and other charges.
Taxes, surcharges and fees, such as E911 and gross receipt charges, vary by market and, as
of December 1, 2009, add between 5% and 37% to your standard monthly access and other charges.
14.1% of interstate and international telecom charges,
as of January 1, 2010; varies quarterly based on FCC rate.
14.1% of interstate and international telecom charges,
as of January 1, 2010; varies quarterly based on FCC rate.
7¢/line
2¢/line
7¢/line
7¢/line
7¢/line
2¢/line
92¢/line
6¢/line
92¢/line
92¢/line
92¢/line
6¢/line
CDMA 3G Smartphone or BlackBerry device with
Verizon Wireless software required, and can only be
used with an Email Plan, Data Plan or Data Feature.∆
PC Card, ExpressCard, USB modem or select
Mobile Broadband Built-In notebooks/netbooks
and phones/devices as a modem.
A handset, 3G Smartphone or BlackBerry device with
Verizon Wireless software.
For details on
equipment, see page 25.
A global 3G
Smartphone with
Verizon Wireless
software.
The new Mobile
Broadband Built-In
module enabled by
Gobi, embedded in
select notebooks/
netbooks, or a
GlobalAccess
ExpressCard.
Coverage Areas
Anytime Minutes, National Mobile to Mobile
Calling Minutes, Night & Weekend Minutes and
Per-Minute Rate are for domestic calls from within
the Nationwide Rate and Coverage Area. Email
service is available from within the National
Enhanced Services and Extended National Enhanced
Services Rate and Coverage Areas. For more details,
see pages 44–45 or visit verizonwireless.com/
vzemail
Mobile Broadband Rate and Coverage Area
(NationalAccess coverage is also included
with a Mobile Broadband plan.)
For more details, see pages 44–45 or visit
verizonwireless.com/broadbandcoverage
Nationwide
and Nationwide
Small Business
SharePlans
Nationwide
Plus Canada
and Nationwide
Plus Mexico
For details, see
pages 26–27 or visit
verizonwireless.com/ptt
For details, see
pages 34–35 or visit
verizonwireless.com/
goglobal
For details, see
pages 34–35 or visit
verizonwireless.com/
goglobal
Anytime Minutes,
National Mobile to
Mobile Calling Minutes,
Night & Weekend
Minutes and PerMinute Rate are for
domestic calls from
within the Nationwide
Rate and Coverage
Area. For more details,
see pages 42–43 or visit
verizonwireless.com/
vzvoice
Anytime Minutes, Night
& Weekend Minutes and
Per-Minute Rate are for use
from within the Nationwide
Plus Canada or Mexico Rate
and Coverage Area. National
Mobile to Mobile Calling
Minutes are for domestic
calls from within the
National Mobile to Mobile
Calling Rate and Coverage
Area. For more details, see
pages 42–43.
Important Information &
Additional Coverage Maps
Required Equipment
*See verizonwireless.com/advanceddevices for a complete list of Advanced Devices.
Charges are Verizon Wireless charges, not taxes, and are subject to change. For more details on these Verizon Wireless charges, call 1.888.684.1888.
Also applies to Business and Personal Email and Personal Email Features.
†
∆
36
verizonwireless.com
Winter/Spring 2010
Important Information &
Additional Coverage Maps
Worry Free Guarantee Additional Information
New Every Two
Like the name says, with New Every Two, eligible customers can get a discount toward a new device every two years. So if
you have a plan of $3499 or higher and complete 20 months of your two-year contract, then you’re eligible for the two-year
discounted retail price, up to the price of the device after any available rebates. If you have a plan of $7999 or higher for the full
three months prior to completing your New Every Two device upgrade, you’ll get up to $50 toward the purchase of that device. If
your Plan is between $3499 and $7998 at any time during the three months prior to completing your New Every Two device upgrade,
you’ll get up to $30 toward the purchase of that device. And if you want, you can also transfer your New Every Two credit to another
line on your account.
Other Important Things to Know About New Every Two
• To receive your upgrade, you’ll need to renew your agreement on that line for another two years with a plan of $3499 or higher.
• Upgrading your device at a discounted price, including exercising your Annual Upgrade option, will restart your eligibility for New
Every Two.
• Secondary lines on a Family SharePlan are not eligible, except those on a Family SharePlan Unlimited Anytime Minute Plan.
• Discount amounts and plan tiers can change at the sole discretion of Verizon Wireless.
• Once you become eligible, you may have only six months to take advantage of your New Every Two benefits ... so don’t delay.
Important Information
Nationwide Plans, Nationwide
Plus Canada Plans and Nationwide
Plus Mexico Plans
Limited Mobile to Mobile Calling with
Limited Night & Weekend
Does your Plan have limited Mobile to
38
Mobile Calling and limited Night &
Weekend allowances? If so, then when you
make a Mobile to Mobile call during Night
& Weekend hours, your allowance minutes
will be used in the following order:
1) Mobile to Mobile Calling
2) Night & Weekend
3) Anytime Allowance
National Mobile to Mobile Calling
When you have Mobile to Mobile Calling,
you can talk with any of our customers
anytime from within the Nationwide Rate
and Coverage Area or Verizon Wireless
Prepaid Plans Rate and Coverage Area,
as applicable.
National Mobile to Mobile Calling is not
available: (i) to customers whose wireless
exchange restricts the delivery of Caller
ID; (ii) with fixed wireless devices with
usage substantially from a single cell site;
(iii) if Call Forwarding or No Answer/Busy
Transfer features are activated; (iv) for data
usage, including Push to Talk calls, Picture
Messaging or Video Messaging; (v) for
calls to check your Voice Mail; (vi) for calls
to Verizon Wireless customers using any
of the Global services; (vii) in those areas
of Louisiana and Mississippi where your
phone’s roaming indicator flashes; and (viii)
for incoming calls if Caller ID is not present
or Caller ID Block is initiated.
Text, Picture and Video Messaging
Billing
Instant messages are billed the same
as text messages. If you have a 3G
Smartphone, you won’t be charged for
sending and receiving picture and video
messages unless you’re in the Extended
National Enhanced Services Rate and
Coverage Area, in which case sending
and receiving picture and video messages
will be billed as data usage per your data
plan or feature, or billed at 1.5¢/KB
($1536/MB), as applicable. Messages sent
are billed per address.
International Use
Your Messaging Bundle doesn’t cover
international messages. And when you’re
roaming internationally, different charges
may apply and Messaging Bundle
allowances may not be available; see
vzw.com/goglobal for more information.
See verizonwireless.com/text for
information about Text Alerts.
Unsolicited Messages
We reserve the right to block unsolicited
messages, but you may receive them.
If a message isn’t delivered within five
days from receipt on our network, it will
be deleted. We don’t guarantee that
messages will be received, and we’re not
responsible for any messages that are lost
or misdirected.
Character Limits
Most text messages can’t exceed 160
Pictures and Video
Check out verizonwireless.com/picture
for the Picture and Video Messaging User
Agreement. Keep in mind that if you
cancel a picture or video message after
pressing SEND , partial content may be
delivered. You can control receipt of picture
and video messages using the “prompt
mode” feature on your phone.
Content
Verizon Wireless does not monitor
messaging content; we recommend setting
up filters, controls and blocking features
when appropriate.
Share Option
Share Option is available only if a minimum
of five (5) Nationwide for Business,
Nationwide Email Plans for Business or
Nationwide GlobalEmail for Business lines
are activated and maintained on the same
account, and the Share Option is selected
for each line. If at least five (5) lines are
not maintained on the account, the Share
Option will be removed from the remaining
lines. The Monthly Anytime Minutes of
all sharing lines on an account will be
aggregated, and then allocated first to
the sharing line with the highest anytime
minute usage. If Anytime Minutes are still
available, then the remaining minutes
will be allocated to the line with the next
highest anytime minute usage and so
on until all allowance minutes are used.
International dialing, directory assistance
and features may be categorized together,
billed as “other charges” and not detailed
on your bill.
International Long Distance
You need International Dialing (I-Dial) to
make international calls to most countries,
but you can make calls to some North
American destinations without it; see
vzw.com/goglobal for details.
I-Dial requires a minimum payment
history; a contract term and a security
deposit may also be required. Failure to
maintain these requirements may result in
I-Dial suspension without notice. You can
remove I-Dial at any time by calling
Customer Service.
International Long Distance
Value Plan
If you have the International Value Plan,
then rates apply only on calls made from
your Plan’s Coverage Area. If your Plan’s
Coverage Area includes Canada, then calls
made from that area to Canadian phone
numbers will be billed per your Plan.
Additional surcharges may apply when
calling certain countries; see vzw.com/
goglobal for details.
International Roaming
When you’re roaming abroad, you need
International Dialing (I-Dial) for outbound
calling in many CDMA destinations.
However, I-Dial is not required to receive
incoming calls, or for data usage, in
available CDMA destinations.
If you’re roaming in South Korea, you need
to manually update your device’s software.
See vzw.com/goglobal for rates and
countries, which are subject to change
without notice.
Service may be available in additional
countries, but rates and service availability
(including return calls from emergency
services personnel) may be restricted.
When you’re roaming near country
borders, calls may be carried by a cell site
located in a neighboring country and
billed at that country’s rates.
Text messaging is not available everywhere.
Premium text messaging programs that
are accessible domestically are also
accessible when roaming internationally,
but charges will be in addition to text
messaging roaming charges.
Where available, directory assistance,
entertainment lines and any third-party
services calls are billed (along with
applicable toll charges) in addition to
roaming rates.
Message waiting indicator service is
not available where text messaging is
not available. Availability of service and
features, including the ability to make and
receive international calls, varies by serving
carrier and location and may be restricted
without notice. Global Services require
credit approval.
Push to Talk
Push to Talk calls take place between
Verizon Wireless Push to Talk subscribers
only. The Push to Talk feature can be added
to plans with a monthly access fee of $3499
or higher.
Best Performance
For the best Push to Talk performance, all
callers on a Push to Talk session must have
a device that supports EV-DO Rev. A and
receive EV-DO service. A Push to Talk call is
terminated by pressing END or after 10
seconds of inactivity.
General Use
While you are on a Push to Talk call, voice
calls will go directly to Voice Mail. When
you are on a voice call, you can’t receive
a Push to Talk call. You can’t prevent
others from adding your number to their
Push to Talk contact list.
Only one person at a time can speak
during Push to Talk calls.
When you use your phone keypad to make
a Push to Talk call, you must enter the
10-digit phone number of the called party.
Presence information may not be available
for all Push to Talk contacts. The accuracy
of presence information may be affected
by the network registration status of a
Push to Talk contact.
You can’t use your Push to Talk service
for any applications that tether your
phone to computers or other devices for
any purpose.
If you add the Push to Talk feature,
coverage for your other data services will
be limited to the National Enhanced
Services Rate and Coverage Area.
Data Plans and Features:
Content and Internet Access
Using your wireless device, you
can access the Internet, including
third-party information, content
and services, through Mobile Web,
Optimized View for Mobile Web and
Dashboard. Verizon Wireless is not
responsible for any information,
content or services you access,
download or use. When you visit
a site or use a service, you do so at
your own risk and any information
you involuntarily or voluntarily
provide to third parties may be
subject to their intellectual property,
privacy, use and other policies.
You are responsible for maintaining
virus protection when accessing
service. It’s a good idea to use security
software, blocking processes or
filtering mechanisms to protect you,
your information, your assets and any
others who may use your wireless
devices on your account. For
additional information, visit the
Verizon Content Policy at http://
responsibility.verizon.com/
contentpolicy
Data Plans and Features
Data sessions automatically terminate after
24 hours of activity. Data session is inactive
when no data is being transferred. Data
session may seem inactive while data is
actively being transferred to the device,
or may seem active when it is actually
cached and not transferring data. You
MUST press the END or disconnect button
to ensure that the session disconnects and
charges cease. Third-party applications
may automatically reinitiate data sessions
without you pressing or clicking the SEND
or connect button.
Data Plans and Features:
Permitted Uses
You can use our Data Plans and Features
for accessing the Internet and for such
things as: (i) Internet browsing; (ii) email;
(iii) intranet access (including accessing
corporate intranets, email and individual
productivity applications made available
by your company); (iv) uploading,
downloading and streaming of audio,
video and games; and (v) Voice over
Internet Protocol (VoIP).
verizonwireless.com
Important Information &
Additional Coverage Maps
The services described in this brochure
are subject to the following terms and
conditions, as applicable.
• Credit approval required.
• Billing, shipping and end-user
address must be within an area
where Verizon Wireless is licensed
and provides service.
• Verizon Wireless is not responsible for
third-party content you encounter using
these services, including any possible
defamation, obscenity or profanity.
• Want to block access to certain
content? Set up Content Filters at
verizonwireless.com/myverizon or call
Customer Service to block any lines on
your account from using Mobile Web,
Get It Now/Media Center, Messaging,
V CAST and certain international services.
• When you call someone, his or her phone
may show your name and wireless phone
number. If you want to block this Caller ID,
dial *67 before each call, or order per-line
call blocking (just dial *82 to unblock)
where available. You can’t block Caller ID
for some of the numbers you may call,
such as toll-free numbers.
characters. This includes the sender’s
callback number and the destination
number/email address. Some phone
models support more characters and
enhanced messaging features. However,
if the recipient’s service provider or phone
doesn’t support the extra characters or
features, they may not be able to view
everything.
Winter/Spring 2010
Approximate Data Usage Examples:
Basic information and examples showing
the approximate data usage for several
common Internet activities appear in the
chart below.
The speed of the Verizon Wireless data network
is measured in kilobits (Kb) per second.
However, the amount of data transmitted over the
Verizon Wireless data network is measured in
kilobytes (KB), megabytes (MB) or gigabytes (GB).
Examples
Application
Approximate
Size
Email (1 text page without
attachments)
3 KB
Word Document (5 text pages)
70 KB
Typical Web Page Lookup
300 KB
Low-Resolution Digital Photo
500 KB
Microsoft PowerPoint
Presentation (20 pages text and
light graphics)
3 MB
The above examples are just estimates, based on
approximate size assumptions. Actual file sizes and
user experiences will vary.
40
GlobalAccess, GlobalEmail and
Global Phone
Verizon Wireless will terminate your service
for good cause if less than half of your
usage over three consecutive billing
cycles is on the Verizon Wireless National
Enhanced Services Rate and Coverage Area.
Your SIM Card is for use only with your
Global PC Card, Global 3G Smartphone or
Global Phone, and only for the purpose of
those services. You are responsible for any
unauthorized use of your SIM Card, and will
safeguard security codes. Upon termination
of service, destroy your SIM Card.
Mobile Email (including GlobalEmail),
Email and Web for BlackBerry/
Smartphones
Mobile Email and Email and Web for
BlackBerry/smartphones subscribers
cannot: (i) access the Internet, intranets or
other data networks except as the device’s
native applications and capabilities permit,
unless they subscribe to Mobile Broadband
Connect; or (ii) use any application that
tethers their device to laptops or personal
computers other than for use of the
Wireless Sync, Good or BlackBerry solutions
(if applicable) unless they subscribe to
Mobile Broadband Connect.
VZ Navigator Global
VZ Navigator Global isn’t available in every
country (in English or Spanish) and doesn’t
include all of the features currently
available through VZ Navigator. When you
send messages or place calls using
VZ Navigator Global, you will be charged
standard international rates per your Plan,
feature and/or bundle.
If you’re going to use VZ Navigator Global,
you’ll need to follow these steps (and it is
recommended that you do so prior to
leaving the United States):
1) Sync your data with the VZ Navigator
website to avoid losing any stored data.
2) Download the VZ Navigator Global
application.
3) Add the VZ Navigator Global feature
code and remove the VZ Navigator
feature code.
Get It Now/Media Center
With Get It Now/Media Center, you can
download, install and use applications
and content, including ringtones,
wallpaper, games, productivity tools or
other information (collectively known as
“Applications”), directly to a compatible
phone. You will be notified of applicable
recurring or nonrecurring subscription
charges when purchasing Applications;
taxes and surcharges may also apply.
You will be responsible for all charges
incurred until the Application is deleted
from your account, even if you lose or
replace your phone, block Get It Now/Media
Center on your phone or your account
is suspended. You agree: (1) to use
Applications only on the phone to which
they are downloaded, even if downloaded
pursuant to an unlimited or other
long-term agreement and no transfers,
credits or refunds are permitted; (2) not to
(i) harass, offend, threaten, embarrass,
distress or invade the privacy of any
individual or entity; (ii) provide false
information or impersonate another
person; and/or (iii) take any action that
infringes upon any third party’s copyright,
trademark, patent or other intellectual
property right(s); and (3) to the Get It Now/
Media Center License Agreement between
you and each application developer;
see vzwshop.com/popups/
licenseagreement_popup.aspx
Premium Messaging Programs
Premium Messaging programs use unique
five- or six-digit numbers, called “short
codes.” They are sponsored by third
parties, and the programs and opt-in
requirements vary. Short codes, whether
sent or received, are subject to standard
messaging charges. Some programs
may also charge additional premium
fees (“Premium Programs”), the amount
and billing frequency of which will be
disclosed at time of opt-in and billed on
your Verizon Wireless bill.
To opt out at any time, send the words
CANCEL, END, QUIT, STOP or UNSUBSCRIBE
to the applicable short code. To get more
information, including contact details for
the third-party sponsor, send the word
HELP to the applicable short code. Some
campaigns may be subject to additional
terms and conditions.
Attention, Parents and Account
Owners: It is important to remember
that users may directly access text and
premium text message programs and
incur charges. If you don’t want a user
on your account to access such content,
or feel that certain material is
inappropriate, you may block all
Premium Messaging by going to
verizonwireless.com/myverizon and
selecting My Services>Usage Controls>
Service Blocks>Add/Remove Blocks>
Block Premium Messaging.
Block Premium Messaging will cancel
all current Premium Messaging programs
at the time the blocking feature is
activated. No credits or pro-rating will
be applied to the Premium Messaging
fees already incurred.
Verizon Wireless Roadside Assistance
Verizon Wireless Roadside Assistance
service is available for legally registered
light passenger vehicles (e.g., sedans,
coupes, motorcycles, convertibles, SUVs,
light-duty pickups, etc.).
• For single lines, you can only make four
calls a year for Verizon Wireless Roadside
Assistance service.
• For Family SharePlans, you can make 10
calls a year using all lines.
Verizon Wireless Roadside Assistance
services are provided by Signature Motor
Club, Inc. (in California, Signature Motor
Club of California, Inc.), subsidiaries of
Allstate Enterprises, LLC,
an independent company contracted
to provide roadside assistance to
Verizon Wireless customers. You can
receive Verizon Wireless Roadside
Assistance service two days after the
feature is added.
Device Exchange Program
If you have any questions about
activating or returning your device,
just contact Verizon Wireless toll-free at
1.866.406.5154 from another phone.
We’ll diagnose the issue with you right
over the phone. If we can’t resolve the
problem while you’re on the line and the
problem is caused by a manufacturing
defect within the first year you own the
device, we’ll send you a certified like-new
replacement (either a like unit or one of
comparable quality) right to your door at
no cost to you.
If you call us after the return and exchange
period, the device you receive may be
reconditioned equipment. Certified likenew replacement devices will carry the
remaining warranty period from the original
device, or 90 days, whichever is greater.
If the original one-year warranty period
has expired, Verizon Wireless will assess
a fee if you wish to replace a defective
device due to electrical malfunction or
manufacturer defect. The fee for certified
like-new replacement devices after one
year from original purchase is $50. You
have 30 days from the date of activation
of a new device to enroll in Extended
Warranty, which provides coverage for
out-of-warranty device failures due to
electrical or mechanical malfunction, or
Total Equipment Coverage. There is no
fee to replace a defective device if you are
enrolled in Total Equipment Coverage.
Devices subjected to neglect, misuse,
liquid damage, unreasonable wear and
tear, and the like are not eligible for
any return or exchange program. This
program does not cover devices on
Prepaid Accounts or lost or stolen devices.
These policies do not limit or supersede
any existing manufacturer’s warranties.
This program may be considered to
be a “warranty” or “service contract” in
certain states. In these states, please
refer to the Welcome Guide for Extended
Limited Warranty or Service Contract
information.
Visual Voice Mail
Visual Voice Mail is only available in the
National Enhanced Services Coverage Area
and only on select devices. Basic Voice
Mail required. Not compatible with Text
Messaging Block. Data charges apply
during application download and standard
messaging rates apply for messages
initiated from the application. Accessing
Voice Mail, Call Forwarding, Call Return,
Personal Operator and other features are
subject to airtime, long-distance, roaming
charges and taxes and Mobile to Mobile
Calling minutes do not apply. Visual Voice
Mail stores the password and voice mail
messages in electronic format on the
device. Anyone in possession of the device
can access Visual Voice Mail and voice
mail messages.
Business Discounts
Verizon Wireless offers monthly access
discounts as well as corporate plans
to qualifying businesses. For more
information, please speak with a
Verizon Wireless Business Specialist or
call 1.800.VZW.4BIZ.
Business discounts do not apply to
Unlimited Anytime Minute Plans. Employee
discounts do not apply to Unlimited
Anytime Minute Plans or the $5999 Mobile
Broadband plan.
Verizon Wireless Plans, Rate and
Coverage Areas, rates, agreement
provisions, business practices,
procedures and policies are subject
to change as specified in the
Customer Agreement.
© 2010 Verizon Wireless
Important Information &
Additional Coverage Maps
Data Plans and Features:
Prohibited Uses
You may not use our Data Plans and
Features for illegal purposes or purposes
that infringe upon others’ intellectual
property rights, or in a manner that
interferes with other users’ service; that
violates trade and economic sanctions
and prohibitions as promulgated by the
departments of Commerce, Treasury
or any other U.S. government agency;
that interferes with the network’s ability
to fairly allocate capacity among users
or that otherwise degrades service
quality for other users. Examples of
prohibited usage include: (i) server
devices or host computer applications
that are broadcast to multiple servers
or recipients such that they could
enable “bots” or similar routines (as
set forth in more detail in (ii) below) or
otherwise denigrate network capacity
or functionality; (ii) “auto-responders,”
“cancel-bots,” or similar automated or
manual routines that generate amounts
of net traffic that could disrupt net
user groups or email use by others;
(iii) generating “spam” or unsolicited
commercial or bulk email (or activities
that facilitate the dissemination of such
email); (iv) any activity that adversely
affects the ability of other users or
systems to use either Verizon Wireless’
services or the Internet-based resources
of others, including the generation or
dissemination of viruses, malware or
“denial of service” attacks; (v) accessing,
or attempting to access without
authority, the information, accounts or
devices of others, or to penetrate, or
attempt to penetrate, Verizon Wireless’
or another entity’s network or systems;
or (vi) running software or other
devices that maintain continuous active
Internet connections when a computer’s
connection would otherwise be idle,
or “keep alive” functions, unless they
adhere to Verizon Wireless’ requirements
for such usage, which may be changed
from time to time.
Customers who do not have dedicated
Mobile Broadband devices cannot
tether other devices to laptops or
personal computers for use as wireless
modems unless they subscribe to Mobile
Broadband Connect.
You may access and monitor your own
data usage during a particular billing
period, including during the Return
Period under your Worry Free Guarantee,
by accessing My Verizon online or by
contacting Customer Service.
We further reserve the right to take
measures to protect our network and
other users from harm, compromised
capacity or degradation in performance.
These measures may impact your service,
and we reserve the right to deny, modify
or terminate service, with or without
notice, to anyone we believe is using
Data Plans or Features in a manner
that adversely impacts our network.
We may monitor your compliance, or
other subscribers’ compliance, with
these terms and conditions, but we
will not monitor the content of your
communications except as otherwise
expressly permitted or required by law.
[See verizonwireless.com/privacy]
verizonwireless.com
Rate & Coverage Area Maps | Nationwide, Nationwide Plus Canada & Nationwide Plus Mexico
America’s Largest and Most Reliable Wireless Network.
Map Key
Nationwide Rate and
Coverage Area
Canada Rate and Coverage Area
Type of Call
Dialing Patterns
Calling locally within
Canada
10-digit dialing (area code +
telephone number)
Calling long distance
within Canada
11-digit dialing ([1] + area code +
telephone number – including calls
placed while traveling in Canada to a
U.S. destination)
Accessing your Voice
Mail with the dialing
patterns above
Dial your own 10-digit wireless
number in accordance with dialing
patterns above. *86 will not work
while traveling in Canada
Mexico Rate and Coverage Area
No Coverage Area
This map is not a guarantee of coverage and may contain areas with no service.
This map reflects a depiction of predicted and approximate wireless coverage. The coverage
areas shown do not guarantee service availability and may include locations with limited
or no coverage. Even within a coverage area, there are many factors, including network
capacity, your device, terrain, proximity to buildings, foliage and weather, that may
impact availability and quality of service. An all-digital device will not operate or be able
to make 911 calls when digital service is not available. The Nationwide Plus Canada Rate
and Coverage Areas include networks run by other carriers; some of the coverage depicted
is based on their information and public sources and we cannot ensure its accuracy. See
verizonwireless.com/coveragelocator for additional coverage information.
42
verizonwireless.com
Important Information &
Additional Coverage Maps
Important Map Information:
Rate & Coverage Area Maps | V CAST/Mobile Broadband/National Enhanced Services
America’s Largest and Most Reliable 3G Wireless Network.
he appropriate key: with or without Prepaid
he appropriate key: with or without Prepaid
he appropriate key: with or without Prepaid
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Important Map Information:
This map is not a guarantee of coverage and may contain areas with no service. This map reflects a depiction of predicted and approximate wireless coverage. The coverage areas
shown do not guarantee service availability and may include locations with limited or no coverage. Even within a coverage area, there are many factors, including network capacity, your
device, terrain, proximity to buildings, foliage and weather, that may impact availability and quality of service. An all-digital device will not operate or be able to make 911 calls when digital
service is not available. The Extended Broadband Services and Extended National Enhanced Services Rate and Coverage Areas include networks run by other carriers; some of the coverage
depicted is based on their information and public sources and we cannot ensure its accuracy. See verizonwireless.com/coveragelocator for additional coverage information.
Handset Banner Information
When your banner displays “Extended Network” or “Roaming,” Included Features and Optional Services may not be available; standard Text/Picture/Video Messaging rates apply when
available. When your banner displays “Verizon Wireless,” Optional Services, including Unlimited Text/Picture/Video Mobile to Mobile Messaging if purchased, are available. V CAST is
available if the “EV” indicator is displayed.
44
verizonwireless.com
Important Information &
Additional Coverage Maps
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