into the exciting world of next-generation apps.

into the exciting world
of next-generation apps.
At we believe in the art of interaction. And we’re forging new ways to
leverage elegant craftsmanship and design to enhance our everyday lives with
meaning and connection.
As a think-tank-style offshoot of SAP Labs, has all the benefits that
come with being attached to an established company that’s unrivaled as the
#1 business software provider in the world. But also functions with the
nimble, innovative nature of a small start-up. We are driven by principles of user
empathy, intuitive user experience, best-in-class technology, agile development
and multidisciplinary collaboration.
Sunny Palo Alto, right in the heart of Silicon Valley.
We understand that creating great products takes a lot more than a bunch of
nerds capable of engineering a brilliant backend.
We’re committed to constantly being out in the field connecting deeply with
customers and potential customers, anticipating emerging needs and behaviors.
We want to know how our applications hold up, how to build them better, and
what to build next.
As Director of User Research you’ll be responsible for designing, conducting and
overseeing research activities to understand the needs and desires of our target
audience and translating insights into clear, actionable recommendations.
An ideal candidate is a broadly experienced, business-savvy individual who is
well versed in managing teams while inspiring them to advocate for the needs of
the user.
The benefits of working for SAP are many. We only hire the very top
talent, so it almost goes without saying that we offer competitive salaries, full
benefits, plus a 401K matching plan.
But there's plenty of other good stuff. New hires get top-of-the line devices
(phone, tablet and Mac). On-site cafés prepare delicious meals, and break
rooms are stocked. An onsite fitness center means your body stays as healthy
as your career. And paid public transportation, CalTrain shuttle and ride sharing
keep the commute free and easy.
SAP is proud to be an Equal Employment Opportunity and Affirmative
Action Employer.
What You'll Do
What You Bring
+ Oversee, as well as design and
+ MS, MDM, MIMS or PhD in
conduct user research activities at
every stage of the product lifecycle,
including all aspects of the end-toend experience
+ Deliver insights verbally and visually
in a way the generates empathy,
emotion and engagement from the
product team and other internal
+ Provide operational leadership
and management of a team of
user researchers (HR, budget,
project planning)
+ Facilitate individual growth
and development for each
user researcher
+ Develop partnerships with design
leadership, executives, product
owners and other key stakeholders
who want to create more successful
products and a more compelling
user experience
+ Evangelize and demonstrate
user research impact on products,
especially research in the product
definition phase
+ Drive user-centered product
definition and iteration
+ Mentor team members to do
informal research and usability
related field
+ 5–10 years experience in an
innovative leadership role
+ 3+ years management experience,
including performance reviews
and budgets
+ Proven ability to influence and build
strategic working relationships with
internal/external customers, peers
and vendors regardless of seniority
+ Ability to think strategically,
execute research methods and
interview techniques
+ Empathy and passion for people, as
well as a natural skill for engaging at
a deep level and fostering this
passion in the team; you have the
kind of contagious energy for
innovation where you can’t help but
inspire breakthrough ideas through
teamwork while elevating the
collective spirit
+ Capacity to balance a deep
understanding of process and
methodology with the ability to
move quickly and nimbly without
being hindered by convention
+ Facility for working on both openended, ambiguous projects and also
goal-driven, defined projects
+ A passion for fast-paced projects,
with the ability to move nimbly
between instincts and methodology
for efficient research planning,
data collection, insight synthesis,
and recommendations on design
directions and opportunities
+ Deep understanding of the
field of user research and user
experience as a discipline
+ Command of a wide range of
UX research methods and
techniques, such as field
research, usability studies,
persona development
participatory design, surveys
and experimental design,
RITE Method, etc.
+ Excellent analytical and
synthesis abilities
+ Strong oral and written
communication skills;
demonstrated success in
presenting findings concisely,
effectively and visually
If you’re a design and research
superstar ready to take your
career to the next level in the
exciting world of cutting-edge
apps, we’re searching for YOU.
As a market leader in enterprise application software, SAP (NYSE: SAP) helps
companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device, SAP empowers
people and organizations to work together more efficiently and use business
insight more effectively to stay ahead of the competition. SAP applications and
services enable more than 253,500 customers to operate profitably, adapt
continuously, and grow sustainably.
Please send your resume and work samples to:
[email protected]
Visit us at: