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Control inteligente de los procesos de negocio
Pedro Abuin
Felix Fleck
SAP FORUM - 12 de Marzo 2015
New Process Formula: Intelligent Business Operations
The next generation of business processes will have to
move beyond cost savings and efficiency, and become
more adjustable to changing market and customer
dynamics.
Tomorrow's business operations will integrate real-time
intelligence.
www.gartner.com/newsroom/id/1943514
This will require a new approach using IBO — a style of
work in which real-time analytic and decision
management technologies are integrated into the
transaction-executing and book-keeping operational
activities that run a business.
Tame your Big Processes with Intelligent Business Operations
Big processes are end-to-end processes
• 
span across business departments, even business networks
• 
technically span multiple business systems
• 
generate large volumes of data at high velocity
• 
supports digital transformation and determine business success.
logistics
hub operations
contract logistics
shipment tracking
insurance
accident management
fraud management
disease management
telecom
customer onboarding
churn management
retail
sortiment management
replenishment
banking
loan disbursement
Big Processes - Key business challenges
How can enterprise IT support a digital business transformation?
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2
Can you support agile
process evolution to
respond to changing
business needs?
Are you able to leverage
operational intelligence
to optimize decisions in
real-time?
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1
Are you able to visualize,
measure and control your
big end-to-end process?
Omni-Channel
Sales
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Can you leverage Big
Data insights into your
processes?
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Warehouse
Operations
Logistics
Can you manage
process performance
and proactive process
management?
Finance
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The challenge of End-to-End Visibility
Common issue at most of our customers
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End-end-processes (like Procure-to-Pay, Order-to-Cash etc.) are made
of several transactions in different (SAP and non-SAP) applications
2
Process owners and stakeholders in the LoB are missing an overall
visibility and control.
3
Rip-and-replace with a packaged app is not always a viable solution:
legacy investments, differentiating and custom processes, non-SAP
systems etc.
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Any
CRM
Any
ERP
Any
Logistics
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Leverage Big Data for Optimized Processes
Approach both Operational Intelligence and Business Intelligence
Strategic Decisions
Big Data at Rest
IBO / Big Data in Motion
Orient
Decide
Operational
Decisions
Operational Decisions
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Invoice Management and Accounts Payable
Receiving
Verification
Payment
Process highlights:
•  Invoices are received via 3 different channels and validated
•  Valid invoices have to pass various approvals and verifications
•  Payment must happen within the invoice due date to avoid penalties
•  KPIs and SLAs have to be sliced per-Country, to check the
performance of each local operator
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©  2014 SAP SE or an SAP affiliate company. All rights reserved.
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©  2014 SAP SE or an SAP affiliate company. All rights reserved.
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©  2014 SAP SE or an SAP affiliate company. All rights reserved.
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©  2014 SAP SE or an SAP affiliate company. All rights reserved.
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Scenario: Sense and Respond (M2P IOT scenario)
Oil and Gas: Managing Non-Productive Time (NPT) in Wells
Drilling Operations in Wells can be interrupted due to unforeseen (e.g. broken drill-bits)
and can lead to non-productive time. NPT can lead to losses in millions of dollars.
Sensors in the wells
detect such situations
and trigger mitigation
workflows
SAP Event Stream
Processor
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Workflows order spare
parts and send work
orders to the engineering
crew
Incident-to-resolution can
be tracked in Operational
Process Intelligence
SAP Process
orchestration
SAP Operational
Process Intelligence
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Scenario: Process-centric Applications
Insurance: Accident Management
Insurance Company
Nadine Sager
Customer
Garage
Lorin Clarke
Customer Service Agent
@ Insurance Company
MAVIS Car Rental
Alex Bowlinger
Garage Manager
Spare Part Vendor
Thomas
Garage Field Supervisor
Mike
Lackverkstan Paint Shop
Mechanic
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Intelligent Business Operations in Logistics
Hub Operations Management, Contract Logistics
Real-time tracking of 60 flights, 500,000+ of shipments
(1500 tons in 8 hrs), 97% SLA
Identify issues with shipments, bottlenecks, reduce
costs (1 delayed flight = €1m)
Dynamically allocate workforce to solve issues
©  2015 SAP SE or an SAP affiliate company. All rights reserved.
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Intelligent Business Operations powered by SAP HANA
Infuse real-time process intelligence into your business processes
SAP Power Designer
SAP Process
orchestration
SAP Power Designer is a
industry-leading modeling
tool for business
architecture, data modeling
and process modeling allin-one.
SAP BPM for process
management, SAP BRM for
managing operational
decisions and business rules
& SAP Process Integration
for A2A and B2B integration
Power Designer improves
collaboration between
business & IT for as-is and
to-be modeling and
streamline implementation.
BPMN-based, high-volume
scenarios, linear scalability,
EAI pattern-based modeling,
HTML5-based business user
experience
SAP Operational
Process Intelligence
SAP Operational Process
Intelligence providing realtime process visibility,
intelligent insights and
appropriate actions for Big
Processes, thus creating
operational transparency
and enabling better realtime decision making for
line-of-business users
SAP Event Stream
Processor
SAP Event Stream
Processor is a complex
event processing engine
which enables continuous
querying on streaming big
data.
Event Stream Processor
helps to detect complex
patterns from large
volumes of machine data
and act on those patterns.
Powered by SAP HANA
A completely re-imagined, modern platform for real-time business
©  2015 SAP SE or an SAP affiliate company. All rights reserved.
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The SAP IBO solution
Management Dashboard – Business Process Clarity and Insight
©  2014 SAP SE or an SAP affiliate company. All rights reserved.
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The SAP IBO solution
Real-time view into current instances for Process Stakeholders
©  2014 SAP SE or an SAP affiliate company. All rights reserved.
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The SAP IBO solution
HANA-powered Predictive capabilities
©  2014 SAP SE or an SAP affiliate company. All rights reserved.
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The SAP IBO solution
Insight to Action – Optimize process and business outcome
©  2015 SAP SE or an SAP affiliate company. All rights reserved.
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The SAP IBO solution
Real-time analytics merged with transactional visibility
©  2014 SAP SE or an SAP affiliate company. All rights reserved.
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The SAP IBO solution
DEMO
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Intelligent Business Operations powered by SAP HANA
Architecture
SAP Java Server
Business Process Modeling
Data
Modeling
SAP Operational Process Intelligence
SAP Process Orchestration
Rules
Tasks
A2A & B2B
Integration
Goals and
Status
Processes
Phases &
Milestones
Business
Situations
End-to-end real-time visibility
Orchestration
Processes
Process Measures & Indicators
SAP HANA
Sense and Respond
Enterprise
Architecture
SAP PowerDesigner
Intelligent Business Operations with SAP HANA
HANA Process Foundation
Accelerators
Virtual Data Models
Rules
SAP Transactional Data
©  2015 SAP SE or an SAP affiliate company. All rights reserved.
3rd Party Data Tasks
Workflow
Machine Data with SAP ESP
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Business Scenario& phase modeling
©  2015 SAP SE or an SAP affiliate company. All rights reserved.
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Industry Scenarios
Smart Process Apps with SAP Intelligent Business Operations
Payment Cockpit Hub Operations Procurement Operations Financial Services Manage the payment processes between banks and corporates, provide business rules, approve tasks and work=lows to steer the payment process Telecom New Customer Acquisition Enable companies to offer telephony and data communication services to manage the process of customer care, service orders and new customer acquisition ©  2015 SAP SE or an SAP affiliate company. All rights reserved.
Logistics Enable hub operators to receive and send high volume shipments to next leg of the destination by resolving inconsistencies at the earliest to ensure the no shipment is left behind. Retail Store Assortment Manage the store assortment process in retail stores to empower store managers to sell local produce and replenish inventory Technology Enable purchase organization to get visibility around the procurement process. Procurement Of=icers would like to meet their SLA’s and ensure payments on time to get discounts. Automotive Make to Order Business needs visibility on orders – where in the process is the order, when are we likely to delivery the order and take action to ensure that order is delivered on time. 24
Smart process apps support business activities
that are people centric, highly variable, loosely
structured
and subject to frequent changes
First
level
Second level
Ÿ  Third level
Process
App
contextual
embedded analytics
guidance with rules/
predictions
collaboration
agility with BPM/Rules
mobile first
integration to core
business systems
search and discover in
app store
goals, milestones,
checklists and tasks
configure and deploy
like packaged apps
quick decisions
agility
faster value
Smart
Intelligent Business Operations Experience Workshop
Easy, fast and exciting up-skilling for SAP sales people, partner & customer
SAP Middleware Tech Academies
Audience
Customer, partner, SAP
Description &
Solution Focus
SAP Process Orchestration & SAP
Operational Process Intelligence
Academy content
Theoretical background combined with
easy-to-follow hands-on exercises
How to access
On-Site training
Since launch in 2009 more than
1.500 people participated in this
workshop!
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Where to find additional information?
http://help.sap.com/hana-opint
http://scn.sap.com/community/operationalprocess-intelligence
©  2015 SAP SE or an SAP affiliate company. All rights reserved.
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GRACIAS POR SU ATENCIÓN
Puedes contactarme en:
[email protected]
[email protected]
http://es.linkedin.com/in/felixfleck
@felixfleck
©  2015 SAP SE or an SAP affiliate company. All rights reserved.
@PedroAbuin
© 2015 SAP SE or an SAP affiliate company. All rights reserved.
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