Student Advisor
Student Advisor 1 Year Fixed Term, Part-Time, Perth Navitas is a diversified global education provider that offers an extensive range of educational services for students and professionals including university programs, language training, professional education and student recruitment. Navitas was founded in 1994 with the goal of helping more international students succeed at university in Australia via improved student support and an extended academic year. Since then, Navitas has significantly expanded the services it offers students and clients and is creating opportunities through lifelong learning for more than 80,000 people in 27 countries every year. Curtin College is a progressive and dynamic provider of higher education and part of the publicly listed Navitas group of education providers. With a growing network of colleges situated around Australia, and internationally, Navitas has emerged as an industry leader in providing university pathway programs for domestic and international students. Curtin College is hosted by Curtin University providing Certificate and Diploma courses for students progressing to a Curtin degree. Curtin College courses cater for a wide range of students, both international and local. Introduction to the role The Student Advisor, as part of the Student Advisory Team,, will counsel and advise Curtin College students on study related matters. The Student Advisor will also assist with management of students assessed as being at risk of poor academic outcomes. Essential Skills & Experience Tertiary qualifications in counselling or an equivalent area or equivalent practical experience in a student advisory or counselling role Outstanding customer service focus Excellent organisational skills including the ability to engage a diverse range of stakeholders and meet multiple deadlines Highly developed interpersonal, written communication and conflict management skills Experience working with international students and knowledge of Education Services for Overseas Students Act 2000 and National Code (2007) Competency using Microsoft Word, Excel, Outlook and PowerPoint Demonstrated commitment to quality and continuous improvement Demonstrated ability work both independently and collaboratively as appropriate to the task. Desirable: Written and spoken language skills in Mandarin, Cantonese, Vietnamese, or Indonesian. An understanding of the international education sector in Australia and associated systems and procedures. Knowledge of international student support programs. Familiarity with the university pathway program model in general and the Navitas Group in particular. What we offer An attractive remuneration package will be negotiated with the successful candidate. The Navitas Group offers outstanding long-term career opportunities within Australia and abroad, and is values driven and an equal opportunity employer. Applications, which will need to include a resume and a letter addressing the selection criteria, must be submitted via the following web link www.navitas.expr3ss.com Applicants will be asked to respond to a number of questions which will assist with the selection process. Applications close on Friday, 22 May 2015 at 5PM AEST. Only people who are eligible to work in Australia may apply for this position. Page 1 of 4 POSITION DESCRIPTION Position Title Student Advisor Type of Employment 22.5 Hours per week - Fixed Term 1 year Position Classification UPDWA Level 5 This position reports to Student Advisory Manager Directly reporting to this position None CURTIN COLLEGE OVERVIEW Curtin College is a progressive and dynamic provider of higher education and part of the publicly listed Navitas group of education providers. With a growing network of colleges situated around Australia, and internationally, Navitas has emerged as an industry leader in providing university pathway programs for domestic and international students. Curtin College is hosted by Curtin University providing Certificate and Diploma courses for students progressing to a Curtin degree. Curtin College courses cater for a wide range of students, with the majority being international students and visitors. PURPOSE OF POSITION The Student Advisor, as part of the Student Advisory Team,, will counsel and advise Curtin College students on study related matters. The Student Advisor will also assist with management of students assessed as being at risk of poor academic outcomes. DUTIES & RESPONSIBILITIES Specific duties under the responsibility of this position include: Attend to student enquiries and provide relevant information and guidance on study related processes and welfare services including: 1. General course advice 2. Subject selection 3. Change of course 4. Adding and dropping units 5. Exemptions 6. Unit and Progression Appeals 7. Course Progression and transition to Curtin University 8. Deferral and withdrawal Assist with referral of students to external or specialist services Contribute to the orientation program through development and delivery of information sessions and activities. Assist with the management of underage students Assist with the identification and management of students at risk Assist with the management of sponsored students in conjunction with Student Records. Assist with the development and provision of welfare related initiatives for students Assist with development and implementation of student retention initiatives Provide assistance to Academic staff with processing and resolution of student appeals and grievances. Page 2 of 4 Generate / coordinate student communications and publications as required Assist with review and improvement of processes and policies related to student welfare and advice Act as student advocate in relevant forums as required Act as representative for ISANA and CISWA in the absence of the Student Advisory Manager Maintain appropriate notes on the student records database and student files. Maintain a thorough understanding of Quality and Compliance requirements including the ESOS Act as they relate to and impact on International Students and welfare service provision. Provide support to the Academic Support Unit by attending Academic team and Teaching and Learning Committee meetings. Team Engagement Attend Staff and team meetings as required; Attend and participate in professional development & training as required . Quality and Compliance Contribute to process improvement initiatives; Understand responsibilities in relation to ESOS / National Code regulations. Understand responsibilities in relation to Occupational Health and Safety and Critical Incident management. Report health and safety, critical incidents, maintenance and other issues to supervisor as required. Assist with critical incident management as required. Perform other role related duties as required. SELECTION CRITERIA Essential Tertiary qualifications in counselling or an equivalent area or equivalent practical experience in a student advisory or counselling role Outstanding customer service focus Excellent organisational skills including the ability to engage a diverse range of stakeholders and meet multiple deadlines Highly developed interpersonal, written communication and conflict management skills Experience working with international students and knowledge of Education Services for Overseas Students Act 2000 and National Code (2007) Competency using Microsoft Word, Excel, Outlook and PowerPoint Demonstrated commitment to quality and continuous improvement Demonstrated ability work both independently and collaboratively as appropriate to the task. Page 3 of 4 Desirable Written and spoken language skills in Mandarin, Cantonese, Vietnamese, or Indonesian. An understanding of the international education sector in Australia and associated systems and procedures. Knowledge of international student support programs. Familiarity with the university pathway program model in general and the Navitas Group in particular. Page 4 of 4
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