Student Advisor
1 Year Fixed Term, Part-Time, Perth
Navitas is a diversified global education provider that offers an extensive range of educational
services for students and professionals including university programs, language training,
professional education and student recruitment. Navitas was founded in 1994 with the goal of
helping more international students succeed at university in Australia via improved student support
and an extended academic year. Since then, Navitas has significantly expanded the services it offers
students and clients and is creating opportunities through lifelong learning for more than 80,000
people in 27 countries every year.
Curtin College is a progressive and dynamic provider of higher education and part of the publicly
listed Navitas group of education providers. With a growing network of colleges situated around
Australia, and internationally, Navitas has emerged as an industry leader in providing university
pathway programs for domestic and international students. Curtin College is hosted by Curtin
University providing Certificate and Diploma courses for students progressing to a Curtin degree.
Curtin College courses cater for a wide range of students, both international and local.
Introduction to the role
The Student Advisor, as part of the Student Advisory Team,, will counsel and advise Curtin College
students on study related matters. The Student Advisor will also assist with management of
students assessed as being at risk of poor academic outcomes.
Essential Skills & Experience
 Tertiary qualifications in counselling or an equivalent area or equivalent practical experience
in a student advisory or counselling role
 Outstanding customer service focus
 Excellent organisational skills including the ability to engage a diverse range of stakeholders
and meet multiple deadlines
 Highly developed interpersonal, written communication and conflict management skills
 Experience working with international students and knowledge of Education Services for
Overseas Students Act 2000 and National Code (2007)
 Competency using Microsoft Word, Excel, Outlook and PowerPoint
 Demonstrated commitment to quality and continuous improvement
 Demonstrated ability work both independently and collaboratively as appropriate to the task.
Desirable:
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Written and spoken language skills in Mandarin, Cantonese, Vietnamese, or Indonesian.
An understanding of the international education sector in Australia and associated systems
and procedures.
Knowledge of international student support programs.
Familiarity with the university pathway program model in general and the Navitas Group in
particular.
What we offer
An attractive remuneration package will be negotiated with the successful candidate. The Navitas
Group offers outstanding long-term career opportunities within Australia and abroad, and is values
driven and an equal opportunity employer.
Applications, which will need to include a resume and a letter addressing the selection criteria, must
be submitted via the following web link www.navitas.expr3ss.com Applicants will be asked to
respond to a number of questions which will assist with the selection process. Applications close on
Friday, 22 May 2015 at 5PM AEST.
Only people who are eligible to work in Australia may apply for this position.
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POSITION DESCRIPTION
Position Title
Student Advisor
Type of Employment
22.5 Hours per week - Fixed Term 1 year
Position Classification
UPDWA Level 5
This position reports to
Student Advisory Manager
Directly reporting to this position
None
CURTIN COLLEGE OVERVIEW
Curtin College is a progressive and dynamic provider of higher education and part of the
publicly listed Navitas group of education providers. With a growing network of colleges
situated around Australia, and internationally, Navitas has emerged as an industry leader in
providing university pathway programs for domestic and international students.
Curtin College is hosted by Curtin University providing Certificate and Diploma courses for
students progressing to a Curtin degree. Curtin College courses cater for a wide range of
students, with the majority being international students and visitors.
PURPOSE OF POSITION
The Student Advisor, as part of the Student Advisory Team,, will counsel and advise Curtin
College students on study related matters. The Student Advisor will also assist with
management of students assessed as being at risk of poor academic outcomes.
DUTIES & RESPONSIBILITIES
Specific duties under the responsibility of this position include:
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Attend to student enquiries and provide relevant information and guidance on study
related processes and welfare services including:
1. General course advice
2. Subject selection
3. Change of course
4. Adding and dropping units
5. Exemptions
6. Unit and Progression Appeals
7. Course Progression and transition to Curtin University
8. Deferral and withdrawal
Assist with referral of students to external or specialist services
Contribute to the orientation program through development and delivery of
information sessions and activities.
Assist with the management of underage students
Assist with the identification and management of students at risk
Assist with the management of sponsored students in conjunction with Student
Records.
Assist with the development and provision of welfare related initiatives for students
Assist with development and implementation of student retention initiatives
Provide assistance to Academic staff with processing and resolution of student
appeals and grievances.
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Generate / coordinate student communications and publications as required Assist
with review and improvement of processes and policies related to student welfare
and advice
Act as student advocate in relevant forums as required
Act as representative for ISANA and CISWA in the absence of the Student Advisory
Manager
Maintain appropriate notes on the student records database and student files.
Maintain a thorough understanding of Quality and Compliance requirements
including the ESOS Act as they relate to and impact on International Students and
welfare service provision.
Provide support to the Academic Support Unit by attending Academic team and
Teaching and Learning Committee meetings.
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Team Engagement
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Attend Staff and team meetings as required;
Attend and participate in professional development & training as required
.
Quality and Compliance
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Contribute to process improvement initiatives;
Understand responsibilities in relation to ESOS / National Code regulations.
Understand responsibilities in relation to Occupational Health and Safety and Critical
Incident management.
Report health and safety, critical incidents, maintenance and other issues to
supervisor as required.
Assist with critical incident management as required.
Perform other role related duties as required.
SELECTION CRITERIA
Essential

Tertiary qualifications in counselling or an equivalent area or equivalent practical
experience in a student advisory or counselling role

Outstanding customer service focus

Excellent organisational skills including the ability to engage a diverse range of
stakeholders and meet multiple deadlines

Highly developed interpersonal, written communication and conflict management
skills

Experience working with international students and knowledge of Education Services
for Overseas Students Act 2000 and National Code (2007)

Competency using Microsoft Word, Excel, Outlook and PowerPoint

Demonstrated commitment to quality and continuous improvement

Demonstrated ability work both independently and collaboratively as appropriate to
the task.
Page 3 of 4
Desirable

Written and spoken language skills in Mandarin, Cantonese, Vietnamese, or
Indonesian.

An understanding of the international education sector in Australia and associated
systems and procedures.

Knowledge of international student support programs.

Familiarity with the university pathway program model in general and the Navitas
Group in particular.
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