1. No category

Contact Centers
GEORGIA IS A LEADING CONTACT CENTER AND BUSINESS SERVICE CENTER DESTINATION
Major Customer Care and Teleservice
Centers in Georgia
Customer Care
and Teleservice
Centers
ROME
1,170
Georgia is the seventh largest market for contact
center-related talent. Moderate wages, a prominent
headquarters base and a distinction for work ethic
contribute to the success of this industry in the state.
ATHENS
ATLANTA
104,186
Georgia is Among the Top 10 States
for Customer Engagement Talent
1,932
AUGUSTA
5,964
MACON
Georgia Offers a Variety of Size Markets
for Contact Center Talent at Moderate Wages
MSA
3,065
COLUMBUS
4,514
SAVANNAH
3,983
ALBANY
2,037
Atlanta
While most of Georgia’s customer contact centers
are in metro Atlanta, major teleservice and customer
care centers are located all over the state. Georgia
is home to 273 contact center operations, employing
more than 154,000 workers.
VALDOSTA
2,840
*Occupations include: computer network support specialists,
computer user support specialists, telemarketers, bill and
account collectors, customer service representatives,
reservation and ticket agents and travel clerks. Source: EMSI 2014.4Q; Georgia Power Community and Economic Development
Georgia’s Contact Centers Snapshot
273
Number of customer care, corporate solution
and telemarketing operations in Georgia
8,300
Number of new jobs over the past five years with more
than 25 new or expanding contact center operations
7
th
Ranking of the Georgia market for highest
number of contact center-related jobs
1,430
Number of students obtaining certificates in customer
service and computer support as of 2013
A pipeline of 1,400 annual graduates from the state’s
technical schools with related customer service
certificates offers a steady stream of ready workforce, not including the 65,000 students graduating
annually from the state’s colleges and universities.
Georgia also offers the services of Quick Start,
the state’s internationally acclaimed workforce
development program, so that new and expanding
businesses can take advantage of high-quality training.
Contact
Center Jobs
Hourly
Earnings
104,186
$18.67
Augusta
5,964
$14.48
Columbus
4,514
$15.28
Savannah
3,983
$16.67
Macon
3,065
$16.62
Valdosta
2,840
$10.52
Albany
2,037
$13.28
Athens
1,932
$15.13
Gainesville
1,924
$16.03
Dalton
1,622
$17.09
Warner Robins
1,218
$17.60
Rome
1,107
$17.22
Brunswick
779
$14.86
Hinesville
316
$16.50
Source: EMSI Covered Employment - 2014.4Q
Recent Customer Contact Locations, 2010 - 2014
Company
Blue Cross Blue Shield
Customer Service Hub
Chime Solutions
Unisys
China Shipping
Blue Cross Blue Shield
(expansion)
Urban Outfitters*
VoiceNation
Onshore Outsourcing
Teleperformance
WOW!
Boyd Property Preservation LLC
OnBrand24
State Farm Insurance
Fresh Beginnings (expansion)
GEORGIA POWER COMMUNITY & ECONOMIC DEVELOPMENT – YOUR PARTNER IN BUSINESS © GEORGIA POWER, APRIL 2015
Workers
Year
1,500
2014
1,120
700
60
2014
2014
2014
640
2013
225
200
150
130
120
104
100
500
200
2013
2013
2013
2013
2013
2013
2013
2012
2012
Company
Fresenius Medical
Alorica (expansion)
Assurant Inc. (expansion)
Convergys (expansion)
Medac (expansion)
Vesta Corp.
The Home Depot*
Electrolux (expansion)
SITEL Corp. (expansion)
PetCareRx
Waste Management
Convergent ERS
NCR Corp.
TOTAL
Workers
Year
120
100
100
80
70
500
400
350
150
100
64
400
90
8,273
2012
2012
2012
2012
2012
2011
2011
2011
2011
2011
2011
2010
2010
*Additional job creation within the next two to five years
1
Georgia: A Leading Contact Center Hub
The abundance of corporate headquarters drives a thriving contact center talent base.
Atlanta has emerged as a
key high-tech hub and home
to many of the industry’s
leading vendors of contact
center technology.
Georgia’s FORTUNE 500 Companies
Georgia ranks ninth among states with the most FORTUNE 500 headquarters locations.
Georgia is home to 17
FORTUNE 500 companies, not
including recently relocated
PulteGroup and Veritiv.
Many of these headquarter
locations include customer
support and teleservice
operations. Isolating those
functions is difficult, resulting
in undercounted customer
contact center operations.
Source: HOTLANTA: The New Center of the Universe for
Contact Center Technology, Contact Center Pipeline,
October 2013
State
Rank
FORTUNE
Rank
Company
Revenues
(in millions)
Location
1
The Home Depot
33
78,812
Atlanta
2
United Parcel Service
50
55,438
Atlanta
3
The Coca-Cola Company
58
46,854
Atlanta
4
Delta Air Lines
81
37,773
Atlanta
5
AFLAC
125
23,939
Columbus
6
Southern Company
170
17,087
Atlanta
7
Genuine Parts
205
14,078
Atlanta
8
First Data
261
10,809
Atlanta
9
AGCO
262
10,787
Duluth
10
Rock-Tenn
293
9,545
Atlanta
11
SunTrust Banks
314
8,602
Atlanta
12
HD Supply
317
8,569
Atlanta
13
Coca-Cola Enterprises
348
7,657
Atlanta
14
Mohawk Industries
357
7,349
Calhoun
15
NCR
423
6,123
Atlanta
–
PulteGroup
446
5,680
Atlanta
16
Newell Rubbermaid
436
5,887
Atlanta
17
Asbury Automotive Group
472
5,339
Duluth
PulteGroup announced its relocation 5.31.2013. PulteGroup did not have its headquarters in
Atlanta at time of Fortune data collection. Source: FORTUNE magazine, June, 2014
Leading Contact Center Employment Hubs in the U.S.
Atlanta is the fifth largest employment center in the country for contact center-related workers.
! Seattle
Employment
Rank
MSA
Portland
!
Minneapolis
!
Chicago
Denver
!
Detroit
!
!Columbus
Salt Lake City
!
San Francisco
!
Kansas City !
!Boston
! St. Louis
!
!
! Cincinnati
Charlotte
!
Phoenix
!
!
!
> 100,000
!
100,000 - 65,001
!
65,000 - 45,001
!
45,000 - 30,000
!Philadelphia
Baltimore
!!Washington,
D.C.
!
Los Angeles
! San Diego
! New York
Pittsburgh
Dallas
Austin
Houston
San Antonio !
!
!
! ATLANTA
Tampa
!
!
Orlando
Miami
!
Contact
CenterRelated Jobs
Hourly
Earnings
1
New York
226,853
$21.30
2
Los Angeles
152,787
$20.15
3
Dallas
145,984
$18.13
4
Chicago
128,970
$19.82
5
ATLANTA
104,186
$18.67
6
Miami
97,991
$15.55
7
Phoenix
90,387
$17.30
8
Houston
86,647
$18.44
9
Philadelphia
77,480
$19.60
10
Washington
74,812
$24.12
Source: EMSI Covered Employment - 2014.4Q
Note: Locations with 30,000 or more workers shown.
2
GEORGIA POWER COMMUNITY & ECONOMIC DEVELOPMENT – YOUR PARTNER IN BUSINESS © GEORGIA POWER, APRIL 2015
Low Wage Rates and Low Cost of Doing Business
Atlanta’s wage rates are competitive among some of the nation’s top customer contact locations.
Computer User Support
Specialists
Telemarketers
Bill and Account
Collectors
Customer Service
Representatives
Reservation and
Transportation Ticket
Agents and Travel Clerks
The outsourcing firm will create more than
1,120 jobs at their call center operation
in Morrow.
Computer Network
Support Specialists
Most Affordable Contact Center Markets*
Hourly Wage for
Selected Occupations
Chime Solutions Will Bring More
Than 1,100 Jobs to Clayton County
Total Employment for
Selected Occupations
The workforce in Atlanta and throughout Georgia is highly skilled with a strong work ethic. Customer
contact center employers are able to find the employees they need at the right price here in Georgia.
GA
AUGUSTA
5,964
$14.48
$19.84
$32.10
$10.02
$15.79
$12.65
$14.63
TX
San Antonio
42,813
$15.13
$25.67
$19.99
$10.02
$16.06
$16.16
$14.97
GA
COLUMBUS
4,514
$15.28
$28.82
$20.13
$8.78
$15.09
$11.70
$11.61
FL
Miami
97,991
$15.55
$23.56
$20.17
$13.18
$16.15
$13.45
$15.62
FL
Jacksonville
27,755
$15.83
$28.25
$20.09
$10.16
$14.69
$14.31
$15.34
OK
Oklahoma City
19,475
$15.94
$25.56
$19.55
$10.27
$15.07
$13.81
$20.79
FL
Tampa
58,661
$16.22
$26.45
$21.14
$10.49
$15.65
$14.37
$16.78
UT
Salt Lake
39,897
$16.46
$28.68
$22.13
$10.57
$16.34
$14.30
$15.15
VA
Virginia Beach
19,793
$16.55
$27.87
$21.77
$9.48
$13.89
$13.98
$12.24
NE
Omaha
17,139
$16.58
$29.33
$21.55
$10.56
$14.19
$14.37
$11.39
GA
MACON
3,065
$16.62
$20.13
$19.22
$13.47
$14.88
$15.65
$14.52
GA
SAVANNAH
3,983
$16.67
$23.99
$21.96
$13.15
$14.74
$14.09
$11.11
AZ
Phoenix
90,387
$17.30
$31.11
$22.19
$11.85
$16.12
$15.13
$18.82
PA
Pittsburgh
37,961
$17.59
$27.30
$21.21
$11.54
$16.50
$14.93
$17.13
TX
Dallas
145,984
$18.13
$34.02
$21.82
$11.65
$15.75
$15.18
$17.85
OH
Cleveland
27,908
$18.15
$23.10
$21.06
$11.94
$14.74
$16.51
$14.21
NC
Charlotte
44,804
$18.27
$31.31
$24.21
$12.18
$14.34
$16.03
$16.75
TX
Houston
86,647
$18.44
$31.69
$26.31
$10.55
$14.67
$13.94
$12.29
MO
Kansas City
36,893
$18.54
$31.37
$22.92
$11.91
$16.29
$15.88
$17.21
GA
ATLANTA
104,186
$18.67
$31.46
$23.44
$12.07
$16.15
$16.01
$15.94
CO
Denver
49,615
$18.93
$30.59
$25.29
$12.72
$16.62
$15.71
$13.58
PA
Philadelphia
77,480
$19.60
$30.44
$22.31
$12.11
$17.32
$17.08
$15.05
IL
Chicago
128,970
$19.82
$28.84
$23.88
$12.64
$17.55
$17.38
$19.39
40,015
$20.06
$30.66
$23.70
$10.90
$18.11
$16.36
$17.03
State MSA
MD
Baltimore
CA
Los Angeles
152,787
$20.15
$33.05
$25.08
$11.82
$17.84
$17.21
$18.05
MN Minneapolis
61,377
$20.29
$30.08
$24.24
$11.89
$18.54
$17.79
$23.41
CA
San Diego
34,685
$20.50
$34.45
$23.22
$9.39
$17.53
$17.60
$18.24
NY
New York
226,853
$21.30
$35.98
$26.75
$12.56
$19.58
$17.79
$17.74
WA Seattle
49,713
$21.62
$31.90
$27.28
$11.73
$17.54
$17.51
$17.82
DC
74,812
$24.12
$35.09
$28.48
$11.24
$21.39
$18.00
$17.16
Washington
“We are very excited for the grand opening
of our contemporary, 1,000-seat contact
center in Morrow and the building of
a capable and experienced workforce to
meet our clients’ needs.”
Shelly Wilson, CEO, Chime Solutions
Source: “Chime Solutions Will Bring More Than 1,120
Jobs to Clayton County,” Governor’s Office Press Release,
6.2.2014
Cost of Doing Business Comparisons
According to Moody’s Economy.com,
Georgia’s overall cost of doing business is
at the national average. Low energy costs and
low state and local tax burden are among
the state’s strengths.
State
Washington, DC
California
Maryland
New York
Florida
Pennsylvania
Colorado
Minnesota
GEORGIA
Illinois
Arizona
Alabama
Virginia
Washington
Missouri
Texas
Oklahoma
Utah
Cost of
Unit
State
Doing
Labor
and Local
Business Cost Energy
Tax
111
110
107
107
104
103
101
100
100
99
99
99
97
95
95
92
89
87
110
104
107
97
105
103
105
102
103
103
101
102
100
100
101
94
99
89
120
135
119
143
107
102
94
87
93
89
94
98
85
69
78
89
74
74
124
110
91
142
95
101
90
106
93
92
94
81
86
99
85
82
93
101
Source: Moody’s Economy.com State Cost of Doing Business
Index, May 2014 (2012 data). The U.S. average = 100. Georgia
falls below the U.S. average in two of four categories.
Source: EMSI Covered Employment - 2014.4Q
*Includes top employment markets and Georgia MSAs
GEORGIA POWER COMMUNITY & ECONOMIC DEVELOPMENT – YOUR PARTNER IN BUSINESS © GEORGIA POWER, APRIL 2015
3
Georgia’s Pro-Business Climate
Georgia’s pro-business climate attracts businesses from a variety of industries.
Georgia is consistently recognized
as a top state for business.
SITE SELECTION
“2014 Top US Business Climates”
1 GEORGIA
2 Louisiana
Georgia is a pro-business state. An aggressive incentives program, favorable tax rates, favorable conditions
for employers, and programs to accelerate the permitting and development process make Georgia the right
place to start and grow a business. Georgia’s current corporate income tax is 6 percent, ranking it among
the top 10 states with the lowest corporate income tax rate.
• Single-factor apportionment based on sales in Georgia applied against a flat
6 percent corporate income tax rate.
3 North Carolina
• Right-to-work status
4 Texas
• Employment-at-will status
5 Ohio
Source: Site Selection Magazine, “2014 Top State Business
Climate Rankings,” November 2014
AREA DEVELOPMENT
“Top States for Doing Business 2014”
1 GEORGIA
2 Texas
3 South Carolina
4 Alabama
5 Tennessee
• Pro-business incentive package, including:
–– Job tax credits for new and existing industry. Credits range from $1,250 to $4,000 per new job
created and depend on location. Higher credits are awarded to companies locating in the most
economically-challenged counties in the state.
–– The highest-level job tax credits are available to companies locating in specially designated
“opportunity zones,” “enterprise zones” or “military zones.”
–– Retraining tax credits are available to employers bringing existing employees up to speed on
new equipment or technology.
–– Education tax credits are available for basic skills training.
–– Various tax credits are available to companies that provide or sponsor child care facilities for
their employees.
–– Customized, no-cost skill-based training for employees. (Quick Start – see below)
Source: Area Development, 9.10.2014
For details on county designations and special incentive zones and incentives, see
“Georgia’s Business Incentives” at www.SelectGeorgia.com
New Quick Start Course is
Perfect Prescription for Healthcare
Services Provider
Cypress Care recently partnered with Quick
Start to develop customized training designed
to enhance their employees’ skills and
professionalism.
“If our employees are properly trained
and feel valued, they’re going to provide
exceptional customer service to our clients.
In turn, our customers will remain loyal,
and revenue opportunities will increase.
We’ve appreciated Quick Start’s flexibility
in helping us achieve our goals. From
designing a new course around our needs
to helping us design the perfect curriculum
for our employees, Quick Start has been
there for us.”
Cynthia Gore, VP Human Resources,
Cypress Care
Quick Start’s Certified Customer Service Specialist Program:
Georgia’s Quick Start program is the state’s internationally-recognized training program.
The Quick Start staff is uniquely qualified to prepare customer contact
employees for productive and rewarding careers. Quick Start’s Certified
Customer Service Specialist program (CCSS) provides a strong foundation of skills and knowledge for the
customer service industry. Information sharing, customer service and managing the difficult customer are
just a few of the competencies CCSS graduates master.
Quick Start understands that in the service industry, employees are customers’ first contact with your
company. Quick Start’s custom training provides the customer-focused approach that will help your staff
learn to put their best foot forward for your business success.
Georgia DOL Recruitment Resources and Services:
The Georgia Department of Labor (DOL) assists new and existing businesses with
their hiring process by providing recruitment, screening and referrals at no charge
to Georgia employers or applicants.
Source: QuickStart.org
4
GEORGIA POWER COMMUNITY & ECONOMIC DEVELOPMENT – YOUR PARTNER IN BUSINESS © GEORGIA POWER, APRIL 2015
Georgia’s Contact Centers
Full and Partial Contact Centers with 50 or More Employees
Catoosa
Whitfield
Dade
Catoosa
75
Floyd
Gordon
Pickens
Floyd
400
Forsyth
Paulding
§
¦
¨
575
Haralson
Gwinnett
Jackson
Walton
DeKalb Rockdale
Barrow
Fulton
Gwinnett
§
¦
¨
Fulton
Coweta
§
¦
¨
Henry
Fayette
§
¦
¨
Spalding
185
§
¦
¨
Meriwether
§
¦
¨
Harris
Crawford
Pulaski
Dooly
Peach
Lee
Clay
Calhoun
Dougherty
Macon
Schley
Webster
DoolyMitchell
Miller
Sumter
Quitman
Decatur
Randolph
Terrell
Crisp
Grady
Lee
Dougherty
Worth
Cook
Mitchell
Miller
Telfair
Clinch
Jeff Davis
Coffee
Glynn
Brantley
Evans
Tattnall
Bryan
Camden
Long
§
¦
¨
95
Wayne
Bacon
Chatham
Liberty
Appling
Pierce
McIntosh
Glynn
Atkinson
Brantley
Ware
Cook
Effingham
McIntosh
Pierce
Charlton
Echols
Irwin
Berrien
Colquitt
§
¦
¨
Bulloch95
Wayne
WareToombs
Tift
Baker
Chatham
Long
Candler
Lanier
Source: Contact Center Database, Georgia Power Community & Economic Development, 2015
Early
Screven
Bryan
Liberty
Appling
CoffeeTreutlen Bacon
Wheeler
Lowndes
75
Jenkins
Emanuel
Montgomery
Ben Hill
§
¦
¨
Effingham
Evans
Tattnall
Atkinson
Brooks
Turner
Clay
Calhoun
Thomas
Toombs
§
¦
¨
16
Berrien
Wilcox
Seminole
Bulloch
Montgomery
Jeff Davis
Tift
Colquitt
Burke
Johnson
Irwin
Dodge
Candler
Jefferson
Treutlen
Telfair
Ben Hill
§
¦
¨
Worth
Screven
Emanuel
Wheeler
Laurens
75
Bleckley
Pulaski
Baker
Early
16
Wilcox
Turner
Houston
Chattahoochee Marion
Stewart
Terrell
§
¦
¨
Washington
Dodge
Crisp
Taylor
Randolph
Richmond
Jenkins
Johnson
Glascock
Wilkinson
Twiggs
Sumter
Quitman
Muscogee
Twiggs Hancock
BaldwinBleckley
Houston
Jones
Burke
Washington McDuffie
Macon
Bibb
Talbot
Columbia
Jefferson
Laurens
Schley
Webster
Richmond
Glascock
Taliaferro
Peach
Muscogee
Lamar
Stewart
Hancock
Wilkinson
Putnam
Crawford
Talbot
Upson
McDuffie
Warren Lincoln
Warren
Monroe
Chattahoochee Marion
185
Columbia
Baldwin
Jones
Bibb
Taylor
Pike
Wilkes
Greene
Lincoln
Wilkes
Taliaferro
Putnam
Jasper
Monroe
Jasper
85
Troup
Greene
§
Oglethorpe
¦
¨
20
Upson
Butts
Harris
Elbert
20
§
¦
¨
Pike
Lamar
Newton
Meriwether
Carroll
Butts
Oglethorpe
Madison
Oconee
Oconee
Morgan
Clayton
85
Troup
Coweta
Spalding
Elbert
Clarke
Newton
Henry
Partial Contact Center
Hart
Hart
Madison
Morgan
Clarke
Clayton
Fayette Walton
DeKalb Rockdale
Heard
85
Franklin
Jackson
Barrow
Cobb
Carroll
§
¦
¨
§
¦
¨
985
985
20
Douglas
20
Douglas
Heard
575
§
¦
¨
Polk
Cobb
400
Full Contact
Center
Partial
Contact Center
85
Franklin
Banks
¬
« §
¦
¨
Banks
HallForsyth
¦ §
¨
¬
Ǥ
¦
¨
Haralson
Paulding
Pickens
Lumpkin
Full Contact Center
White Habersham
Stephens
White Habersham
Hall Stephens
Dawson
BartowDawson Cherokee
Cherokee
Bartow
Gilmer
Gordon
Polk
Rabun
UnionRabun
Lumpkin
§
¦
¨
75
Chattooga
§
¦
¨
Chattooga
Gilmer
Towns
Towns
Fannin
Union
Murray
Walker
Murray
Walker
FanninWhitfield
Dade
Lanier
Seminole
Decatur
Grady
Thomas
Clinch
Charlton
Camden
Brooks
Lowndes
Echols
Source: Contact Center Database, Georgia Power Community & Economic Development, 2015
Source: Contact Center Database, Georgia Power Community & Economic Development, 2015
Note: Partial contact centers include locations that have a contact center housed within a larger function such as headquarters or distribution.
GEORGIA POWER COMMUNITY & ECONOMIC DEVELOPMENT – YOUR PARTNER IN BUSINESS © GEORGIA POWER, APRIL 2015
5
Full Customer Contact Centers
(50 or More Employees)
Company
Metro Area
ADP Inc Call Center
Employment Line of Business
Function
Atlanta
350
Tax credit services
Customer Support Services
AirTran Airways/Southwest Airlines Atlanta
Atlanta
Customer Support & Services (CS&S) Call Center
350
Transportation/Delivery Services
Customer Service & Reservations Center
Allconnect Inc
Atlanta
200
Telemarketing/Customer Contact Services Telemarketing/Call Center Services
Allconnect Inc Call Center
Atlanta
200
Telecommunications Customer Service
Alorica Inc
Atlanta (Kennesaw)
American Express Consumer Travel Call Center
Atlanta (Lawrenceville)
AMO Recoveries Inc Call Center
Atlanta (Norcross)
Assurant Specialty Property Service Center
Atlanta (Duluth)
950
AT&T Call Center
Atlanta (Norcross)
Atlanta Gas Light Co Call Center
Atlanta (Riverdale)
Birch Communications
1,500
Telecommunications Customer Service
Telemarketing/Customer Contact Services Customer Contact Solutions Outsourcing
100
Travel/Hospitality/Entertainment
Traveler Customer Call Center
75
Adjustment & Collection Services
Collection Services
Insurance
Customer Service & Claims Processing
250
Radiotelephone Communications
Customer Service
150
Natural Gas Distribution
Customer Care Center
Macon
200
Communications Services
Customer Service
Birch Communications
Atlanta
600
Communications Services
Customer Service & Training Center
Blue Cross Blue Shield of Georgia
Customer Service Hub
Columbus
Insurance
Large Customer Support Division (Claims,
Operations, Clinical Management)
CarMax Auto Finance
Atlanta (Kennesaw)
Finance – Retail
Customer Service
Chat Comm 912
Atlanta
Telemarketing/Call Center Services
Telemarketing/Call Center Services
Chime Solutions
Atlanta (Morrow)
1,120
Contact Center Staffing
Contractor Staffing Solutions & Contact
Center Service
China Shipping North America
Atlanta (Marietta)
60
Freight Transportation
Customer Service
Customer Service
1,115
500
60
Coca Cola Refreshments Inc Call Center
Atlanta (Alpharetta)
500
Beverage Manufacturing
Customer Support
Comcast Cable Communications Inc Call Center
Atlanta (Alpharetta)
800
Cable & Other Pay Television Services
Customer Service
Outsourced Call Center Services & Help
Desk Solutions
Computer Generated Solutions Inc
Atlanta
341
Computer Hardware/Software/
Systems Design
Convergent Contact Solutions
Augusta
150
Telemarketing/Customer Contact Center
Customer Service
Convergent Outsourcing Inc
Atlanta
500
Banking/Finance/Credit/Tax
Collections, Customer Contact
Convergys Corp Customer Contact Center
Valdosta
50
Business Services
Customer Service Operations for
Client Companies
Coxe Curry & Associates
Atlanta
50
Computer Processing & Data Preparation
Telemarketing/Call Center Services
DialAmerica Marketing Inc
Athens
500
Telemarketing/Customer Contact Services Telemarketing/Customer Contact Services
DS Services of America Inc National Call Center
Flowery Branch
(No MSA)
200
Manufactured Goods
Customer Service
E*TRADE Financial Corp Call Center
Atlanta (Alpharetta)
700
Banking/Finance/Credit/Tax
Customer Service, Customer Contact
Electrolux Major Appliances Call Center
Augusta
850
Manufactured Goods
Customer Support Services
Express Scripts Inc.
St. Marys (No MSA)
600
Retail / Wholesale Trade Services
Customer Service
First Financial Asset Management
Atlanta
130
Adjustment & Collection Services
Adjustment & Collection Services
Focus Receivables Management LLC
Atlanta (Marietta)
250
Banking/Finance/Credit/Tax
Collections Services, Customer Contact
Fresenius Medical
Atlanta (Kennesaw)
120
Kidney Dialysis Center
Customer Service
Georgia Power Co Customer Care Center
Atlanta (McDonough)
585
Utility
Customer Service, Credit, Marketing,
Customer Contact
The Home Depot Call Center
Atlanta (Kennesaw)
700
Retail / Wholesale Trade Services
Customer Service
Honeywell/Global Service Response Center
Atlanta
150
Industrial Machinery & Equipment
Customer Contact
IBM Corp
Atlanta (Smyrna)
250
Computer Hardware/Software
Customer Support Services
InterCall Inc
Atlanta (Newnan)
200
Telephone Communications
Customer Service
Internal Revenue Service Center
Atlanta (Chamblee)
4,311
Government
Customer Service Center
MSC Industrial Supply Co Call Center
Atlanta (Mabelton)
445
Retail / Wholesale Trade Services
Call & Fulfillment Center
National EMS Inc Call Center
Athens
Emergency Medical Services
Customer Contact
90
Note: When contact center is not located in a metro area, the city is noted.
6
GEORGIA POWER COMMUNITY & ECONOMIC DEVELOPMENT – YOUR PARTNER IN BUSINESS © GEORGIA POWER, APRIL 2015
Company
Metro Area
Employment Line of Business
NCR Corp Center of Excellence
Atlanta (Peachtree City)
New York Life Insurance Co
Atlanta (Alpharetta)
OnBrand24
Savannah
Onshore Outsourcing
Glennville (No MSA)
150
Technology Services
Telemarketing/Customer Contact Services
Orkin Pest Control Call Center
Atlanta (Covington)
250
Pest & Termite Treatment Services
Customer Service
PetCareRX
Americus (No MSA)
115
Drug Stores & Proprietary Stores
Customer Service
1,300
120
60
Function
Business Services
Help Desk and Customer Support/Training
Insurance Agents, Brokers, Service
Customer Service
Telemarketing/Customer Contact Services Telemarketing/Customer Contact Services
Software Development /
Pharmaceutical Industry
Computer Hardware/Software/
Systems Design
PharmaCentra|ConCentra Solutions
Americus (No MSA)
120
Philips Healthcare Customer Solutions
Atlanta (Alpharetta)
550
PointClear LLC
Atlanta (Duluth)
ProCore Solutions LLC
Atlanta (Marietta)
Prosperity America Inc
Columbus
85
Telemarketing/Call Center Services
QTS
Atlanta (Suwanee)
85
Computer Facilities Management Services Customer Service
Ricoh Americas Corp Call Center
Atlanta (Duluth)
515
Retail / Wholesale Trade Services
Customer Service, Customer Contact
Road America Response Center
Columbus
400
Travel/Hospitality/Entertainment
Customer Service, Customer Contact
Ruffalo Noel Levitz
Athens
60
Business Services
Customer Service
Siemens Healthcare Diagnostics Call Center
Atlanta (Duluth)
65
Technical Help
Customer Service
SITEL Corp
Augusta
811
Telemarketing/Customer Contact Services
Shared Services Telemarketing &
Customer Contact
Sprint Call Center
Atlanta
850
Telecommunications
Customer Service & Shared Services
State Farm Customer Service Center
Atlanta
850
Insurance Customer Service
Insurance Customer Service
Synovous Financial Corp Call Center
Columbus
390
Financial Services
Customer Service, Customer Contact
T-Mobile USA Inc
Augusta
650
Communications Services
Customer Service
TeleNet Marketing Solutions LLC
Athens
60
Telemarketing/Call Center Services
Telemarketing/Call Center Services
Teleperformance
Albany
900
Telemarketing/Customer Contact Services Customer Service
Teleperformance
Augusta
320
Telemarketing/Customer Contact Services Customer Service
Thermo Fisher Scientific Inc Call Center
Atlanta (Suwanee)
185
Manufactured Goods
Customer Service, Order Processing Center
TopTel USA
Atlanta (Dunwoody)
50
Telemarketing/Customer Contact Center
Telemarketing/Customer Contact Center
Travelport GDS
Atlanta
460
Internet Ecommerce or Sales
Customer Service/Help Desk
Unisys
Augusta
700
Information Technology
Customer Service
Urban Outfitters
Augusta
225
Retail Clothing
National Customer Service, IT Support
Vesta Corp
Atlanta (Alpharetta)
500
VoiceNation LLC
Atlanta (Buford)
WellPoint Inc Call Center
WOW! Call Center
Zcorum Customer Care Center
65
200
Telemarketing/Call Center Services
Customer Contact
Customer Care Center & Technical Support
Telemarketing/Call Center Services
Telemarketing/Customer Contact Services Customer Service
Telemarketing/Call Center Services
Banking/Finance/Credit/Tax
Customer Service
80
Live Answering Services
Customer Service
Savannah
80
Insurance
Customer Service
Augusta
410
Communications Services
Customer Support Services
Gordon (No MSA)
150
Communications Services
Customer Care Center
Note: When contact center is not located in a metro area, the city is noted.
GEORGIA POWER COMMUNITY & ECONOMIC DEVELOPMENT – YOUR PARTNER IN BUSINESS © GEORGIA POWER, APRIL 2015
7
Locations with Partial Contact Center Functions
(50 or More Employees)
Partial contact centers include locations that have a contact center housed within a larger function such as headquarters or distribution.
Georgia’s diverse employer base serves industry segments ranging from retail to finance to heavy manufacturing and provides jobs for thousands of Georgians.
The state’s largest companies often employ customer care and teleservice workers.
Company
Metro Area
Line of Business
Function
Aaron's Inc
Atlanta (Kennesaw)
Franchisors & Licensors
Customer Service Center
Access Insurance Co
Atlanta
Insurance Agents, Brokers, Service
Customer Service & Claims Processing
ACE Group
Atlanta (Alpharetta)
Insurance
Customer Service & Claims Processing
ACI Worldwide Inc
Atlanta (Norcross)
Computer Hardware/Software/Systems Design
Customer Support Services
Ackerman Security Systems
Atlanta (Norcross)
Security Systems Services
Customer Support Services
Advanced Disposal Services Inc
Atlanta (Battle Ground)
Refuse Systems
Customer Support Services
AFLAC Inc
Columbus
Insurance
Large Customer Support Division
AGL Resources Inc
Atlanta
Utility
Sales and Customer Service
Alere Health LLC
Atlanta
Insurance
Customer Service & Claims Processing
American Home Shield Corporation
LaGrange (No MSA)
Insurance
Customer Service & Claims Processing
American International Group Inc
Atlanta (Alpharetta)
Insurance
Customer Service & Claims Processing
Amrep Inc
Atlanta (Marietta)
Manufactured Goods
Customer Service
Apollo Health Street Inc
Americus (No MSA)
Business Services
Customer Support Services
Ashworth College
Atlanta (Norcross)
Schools, Vocational, Other
Student Support
Associated Credit Union
Atlanta (Norcross)
Credit Union
Customer Support Services
Assurant Specialty Property
Atlanta
Insurance
Customer Service & Claims Processing
AT&T Georgia
Columbus
Communications Services
Customer Support Services
AT&T Georgia
Albany
Communications Services
Customer Support Services
AT&T Mobility
Cedartown (No MSA)
Communications Services
Customer Support Services
Automatic Data Processing Inc Business Center
Augusta
Business Services
Customer Support, Payroll Processing
Automatic Data Processing Inc (Multiple Divisions)
Atlanta (Alpharetta)
Business Services
Call Center Services, HR, Payroll Processing
Automobile Protection Corp/EasyCare
Atlanta (Norcross)
Insurance Agents/Brokers/Service
Customer Service
Baker & Taylor Inc/Distribution Center
Commerce (No MSA)
Manufactured Goods
Customer Service
Bank of America Dealer Financial Services
Atlanta (Alpharetta)
Banking
Customer Support Services
BCD Travel
Atlanta
Travel/Hospitality/Entertainment
Customer Support Services
Benevis LLC
Atlanta (Marietta)
Dentists Offices & Clinics
Customer Support Services
Benton Global LLC
Atlanta
Trucking, Except Local
Customer Support Services
Better Homes & Gardens Real Estate Metro
Atlanta
Real Estate
Customer Support Services
BizChair.com
Atlanta (Canton)
Office Products
Customer Service
Blue Cross Blue Shield of Georgia
Atlanta
Insurance
Large Customer Support Division
Brandbank/Operations Center
Atlanta (Lawrenceville)
Banks
Customer Support Services
Brasseler USA
Savannah
Manufactured Goods
Customer Service
burton & BURTON
Athens
Toys & Hobby Goods & Supplies
Customer Support Services
Buyers Protection Group Inc
Atlanta (Alpharetta)
Home Inspection Services
Customer Service
CAN Capital
Atlanta (Kennesaw)
Finance, Insurance, & Real Estate
Sales and Customer Service
Carestream Dental LLC
Atlanta
Business Services
Customer Service
Ceridian Corp
Atlanta
Business Services
Customer Support, Payroll Processing
Chemical Products Corp
Atlanta (Cartersville)
Industrial Inorganic Chemicals, Other
Customer Support Services
Cherokee Carpet Industries
Dalton
Rugs & Carpets
Customer Service
CMD Group
Atlanta (Norcross)
Construction Industry Data
Customer Support Services
Comcast Cable Communications Inc
Augusta
Communications Services
Customer Service
Comcast Cable Communications Inc
Atlanta
Communications Services
Customer Service
Note: When contact center is not located in a metro area, the city is noted.
8
GEORGIA POWER COMMUNITY & ECONOMIC DEVELOPMENT – YOUR PARTNER IN BUSINESS © GEORGIA POWER, APRIL 2015
Company
Metro Area
Line of Business
Function
Cooper Lighting
Atlanta (Peachtree City)
Manufactured Goods
Customer Service
COUNTRY Financial
Atlanta (Alpharetta)
Insurance Agents, Brokers, Service
Customer Service
Cox Communications Inc
Macon
Communications Services
Customer Service
CPO Commerce
Atlanta (Lawrenceville)
Hardware
Customer Support Services
CribMaster
Atlanta (Marietta)
Computer Programming Services
Customer Support Services
Delta Air Lines Inc
Augusta
Air Transportation
Customer Service, Reservations
Delta Dental Insurance Co
Atlanta (Alpharetta)
Hospital & Medical Service Plans
Customer Service and Claims Processing
Digital Insurance
Atlanta
Insurance Agents, Brokers, Service
Customer Service
Donnelly Communications Inc
Atlanta
Telemarketing/Customer Contact Services
Customer Service
EarthLink Inc
Atlanta
Internet Service Provider
Customer Service
ebay Enterprise Inc
Brunswick
Internet Ecommerce or Sales
Customer Support Services
Emory Healthcare/Orthopaedics
Atlanta
Doctors, Medical, Offices & Clinics
Customer Service
Encompass Insurance Co
Atlanta (Duluth)
Insurance
Customer Service
Equifax Inc (Multiple Locations)
Atlanta
Banking/Finance/Credit/Tax
Customer Service
Fidelity Bank/Operations Center
Atlanta
State Commercial Banks
Customer Service
Fidelity Information Services
Atlanta (Norcross)
Prepackaged Software
Customer Support Services
First Data Corp
Atlanta (Marietta)
Banking/Finance/Credit/Tax
Shared Services, Customer Contact
First Investors Servicing Corp
Atlanta
Personal Credit Institutions
Customer Service
Fiserv Inc (Multiple Locations)
Atlanta (Norcross)
Banking/Tax/Credit
Customer Service
FleetCor Technologies Inc
Atlanta (Norcross)
Business Services
Customer Service
Fresh Beginnings Inc
Valdosta
Manufactured Goods
Customer Support Services
Gas South LLC
Atlanta (Marietta)
Natural Gas Transmission
Customer Service
GE Capital Credit Services
Macon
Retail / Wholesale Trade Services
Customer Service, Collections
GE International Inc.
Atlanta (Chamblee)
Electrical & Electronic Equipment
Customer Service
GEICO
Macon
Insurance
Customer Service & Claims Processing
Generation Mortgage Co
Atlanta
Mortgage Bankers & Loan Correspondents
Customer Service
Georgia Bank & Trust Co/Operations Center
Augusta
Banking & Finance
Customer Service
Georgia Farm Bureau Mutual Insurance Co
Macon
Insurance
Customer Service
Georgia-Pacific LLC
Atlanta
Manufactured Goods
Shared Services, Customer Support
Greenway Health LLC
Atlanta (Carrollton)
Business Services
Customer Service, Technical Support
Gwinnett Technical College
Atlanta (Lawrenceville)
Colleges, Junior, & Technical Institutes
Student Support
Habitat for Humanity International Inc
Atlanta
Individual & Family Social Services
Customer Service
The Hartford
Atlanta (Alpharetta)
Fire, Marine & Casualty Insurance
Customer Service
Hewlett-Packard Co/Data Center
Atlanta (Alpharetta)
Computer Hardware/Software/Systems Design
Customer Service, Product Help
Hisense USA Corp
Atlanta (Suwanee)
Electrical Appliances, TV, Radio
Customer Support Services
The Home Depot Inc
Atlanta
Lumber & Other Building Materials
Customer Service, Shared Services
HSI Financial Services LLC
Atlanta
Business Services
Customer Service
Humana Inc
Atlanta (Roswell)
Hospital & Medical Service Plans
Customer Service
iHealth Technologies Inc
Atlanta
Business Services, Software Development
Customer Service, Customer Support,
Technical Help
InComm Inc
Atlanta (Norcross)
Telephone Communications
Customer Service
Infor Global Solutions
Atlanta (Alpharetta)
Business Services, Software Development
Shared Serices, Customer Service
Internap Network Services Corp
Atlanta
Internet Infrastructure Provider
Customer Service
Jackson EMC
Jefferson (No MSA)
Electric Services
Customer Service
Johnson Industries
Atlanta (Norcross)
Motor Vehicle Supplies & New Parts
Customer Service
Kaiser Permanente
Atlanta
Hospital & Medical Service Plans
Customer Service
Kids II Inc
Atlanta
Games, Toys & Children's Vehicles
Customer Support Services
Note: When contact center is not located in a metro area, the city is noted.
GEORGIA POWER COMMUNITY & ECONOMIC DEVELOPMENT – YOUR PARTNER IN BUSINESS © GEORGIA POWER, APRIL 2015
9
Company
Metro Area
Line of Business
Function
Larson-Juhl
Atlanta (Norcross)
Nondurable Goods, Other
Customer Support Services
Lathem Time Corp
Atlanta
Watches, Clocks, Clock Operated Devices
Customer Support Services
Lectra USA Inc
Atlanta (Marietta)
Computers, Computer Equipment & Software
Customer Support Services
Level 3 Communications LLC
Atlanta
Communications
Customer Service
LexisNexis Risk Solutions
Atlanta (Alpharetta)
Business Services, Credential Verification
Customer Service, Transaction Processing
LGE Community Credit Union
Atlanta (Marietta)
Credit Unions, Federally Chartered
Customer Service
LOMA
Atlanta
Associations, Business
Customer Service
Lufthansa Cargo Americas
Atlanta (College Park)
Air Transportation
Customer Service
Lund International Inc/Ventshade Division
Atlanta (Lawrenceville)
Motor Vehicle Parts & Accessories
Customer Support Services
Manhattan Associates Inc
Atlanta
Business Services
Customer Support Services
Manheim/OVE
Atlanta
Retail / Wholesale Trade Services
Customer Support Services
MarketSource Corp
Atlanta (Alpharetta)
Communications Services
Customer Service
MAXIMUS Inc/Georgia Families
Atlanta
Individual & Family Social Services
Customer Service
McKesson Provider Technologies
Atlanta (Alpharetta)
Computer Hardware/Software/Systems Design
Customer Support Services
McMaster-Carr Supply Co
Atlanta
Industrial Supplies
Customer Service
Medac Inc
Augusta
Healthcare Management Services
Customer Service
Meggitt Training Systems Inc
Atlanta (Suwanee)
Training
Shared Services, Customer Service
Mohawk Industries Inc
Dalton
Manufactured Goods
Sales and Customer Service
Momentum Telecom
Atlanta (Cartersville)
Telecommunications
Customer Service
Momentum Telecom
Atlanta (Kennesaw)
Telecommunications
Customer Service
NCR Corp
Atlanta (Duluth)
Computer Hardware/Software/Systems Design
Help Desk
OFS Fitel LLC
Atlanta (Carrollton)
Telephone & Telegraph Apparatus
Customer Service
Ole Mexican Foods Inc
Atlanta (Norcross)
Groceries & Related Products
Customer Service
The Omni Insurance Group
Atlanta
Fire, Marine & Casualty Insurance
Customer Service
Onity Inc
Atlanta (Duluth)
Electronic Components, Other
Customer Support Services
Palmetto GBA LLC
Augusta
Business Services
Customer Service
Parallon Business Solutions LLC
Atlanta (Norcross)
Insurance
Billing & Collections Center
Pirelli Tire LLC
Rome
Manufactured Goods
Customer Service
Primerica Financial Services
Atlanta (Duluth)
Insurance
Customer Support, Debt Collection
Quest Diagnostics Inc
Atlanta (Tucker)
Medical Laboratories
Client Services
Randstad US LP
Atlanta
Business Services
Support Services, Customer Contact
RelayHealth
Atlanta
Management Consulting Services
Customer Service
Response Mine Interactive
Atlanta
Advertising Agencies
Customer Service
Reynolds Plantation
Greensboro (No MSA)
Hospitality
Customer Service, Reservations
Ricoh USA/Accounting Center
Macon
Retail / Wholesale Trade Services
Customer Service, Business Services
Rinnai America Corp
Atlanta (Peachtree City)
Warm Air Heating & Air Conditioning Equipment Customer Support Services
Robins Federal Credit Union
Warner Robins
Credit Unions
Customer Service
Royal Metal Products Inc
Atlanta (Temple)
Sheet Metal Work
Customer Support Services
Ryder Integrated Logistics/Hillshire
Macon
Arrangement of Freight Transportation
Customer Service
Ryder Shared Services Center
Atlanta (Alpharetta)
Transportation/Delivery Services
Customer Service
Sage North America
Atlanta (Lawrenceville)
Computer Hardware/Software/Systems Design
Customer Support & Help Desk
Scientific Games International Inc
Atlanta (Alpharetta)
Computer Integrated Systems Design
Technical Support
Serta Mattress Co
Augusta
Mattresses
Customer Service
ServiceCheck
Atlanta
Computer Processing & Data Preparation
Customer Service
Shaw Industries
Dalton
Manufactured Goods
Customer Service
Shaw Industries
Atlanta (Cartersville)
Manufactured Goods
Customer Service
Note: When contact center is not located in a metro area, the city is noted.
10
GEORGIA POWER COMMUNITY & ECONOMIC DEVELOPMENT – YOUR PARTNER IN BUSINESS © GEORGIA POWER, APRIL 2015
Company
Metro Area
Line of Business
Function
Snapping Shoals EMC
Atlanta (Covington)
Utility
Customer Service
Southeastrans Inc
Atlanta (College Park)
Local Passenger Transportation, Other
Customer Service
Southern Prosthetic Supply Inc
Atlanta (Alpharetta)
Medical, Dental & Hospital Equipment
& Supplies
Customer Service
STAG Parkway Inc
Atlanta
Transportation Equipment & Supplies
Customer Service
Stars & Strikes Family Entertainment Center
Atlanta (Dacula)
Amusement & Recreation Services
Customer Service
State Farm Insurance Co/Claims
Atlanta (Duluth)
Insurance
Claims Processing
The Telegraph
Macon
Newspapers
Customer Service
TOTO USA Inc
Atlanta (Fairburn)
Manufactured Goods
Customer Support Services
TransUnion LLC
Atlanta
Business Services
Credit Reporting Services
Travelers
Atlanta (Alpharetta)
Insurance
Customer Service, Claims Processing
TSYS Loyalty & Prepaid
Atlanta (Alpharetta)
Business Consulting Services
Customer Service
TSYS/Total System Services Inc
Columbus
Business Services
Customer Service, Credit Card Processing
United Acceptance Inc
Atlanta (Smyrna)
Business Services
Customer Service
United Stationers Supply Co
Atlanta (Suwanee)
Stationery and Office Supplies
Customer Service
United Way of Greater Atlanta
Atlanta
Social Services
Customer Service
Verint Systems Inc
Atlanta (Alpharetta)
Computer Integrated Systems Design
Customer Service
Verizon Wireless (Multiple Locations)
Atlanta (Alpharetta)
Communications Services
Customer Service
Vertex Business Services
Atlanta (Kennesaw)
Business Services
Customer Service
Vonage Business Solutions
Atlanta
Telephone Communications
Customer Support Services
Walton EMC
Atlanta (Monroe)
Electric Services
Customer Service
Windstream Communications
Baldwin (No MSA)
Radiotelephone Communications
Customer Service
Winn Army Community Hospital
Fort Stewart (No MSA)
Hospital
Customer Service
Wipro Technologies
Atlanta
Business Services
Customer Service, Technical Help Desk
World Financial Group Inc
Atlanta (Duluth)
Insurance Agents, Brokers, Service
Customer Service
WorldPay US Inc
Atlanta
Business Services
Customer Service, Transaction Processing
Yamaha Motor Corp USA
Atlanta (Kennesaw)
Motor Vehicle Supplies & New Parts
Customer Support Services
Note: When contact center is not located in a metro area, the city is noted.
GEORGIA POWER COMMUNITY & ECONOMIC DEVELOPMENT – YOUR PARTNER IN BUSINESS © GEORGIA POWER, APRIL 2015
11
Georgia Power has been helping companies locate in our state for more than 85 years.
We offer a full array of products and services, all available at no cost. To receive
confidential, proven assistance please contact one of our experienced professionals:
Jonathan Sangster
[email protected]
General Manager
Doug Coffey
404-506-3416 [email protected]
MaryBeth Flournoy
404-506-1560 [email protected]
Kevin Lovelace
[email protected]
Nicole Pearson
404-506-1460 [email protected]
Brenda Robbins 404-506-6617 [email protected]
Charles Stallworth404-506-2312 [email protected]
Georgia Power Community & Economic Development
75 Fifth Street NW, Ste. 175, Atlanta, GA 30308
[email protected]
www.SelectGeorgia.com
4.1.15