RPL Assessor Kit LMT31107 Certificate III in Laundry Operations Editable version
RPL Assessor Kit LMT31107 Certificate III in Laundry Operations Editable version Skills First RPL Assessor Kits are developed by the State of Queensland (Department of Education, Training and the Arts) and are based on the Skills First philosophy of providing client focussed, streamlined, and flexible RPL. The State of Queensland (Department of Education, Training and the Arts) is the copyright owner of material contained within the original RPL Assessor Kit. Permission is given to Registered Training Organisations to use, reproduce and adapt this RPL Assessor Kit for their organisation’s RPL assessment purposes, provided such use, reproduction or adaptation is for non-commercial purposes. The State of Queensland (Department of Education, Training and the Arts) disclaims any liability for any damage resulting from the use of the material (in either original or modified format) and will not be responsible for any loss, howsoever arising, from use of, or reliance on this material. The original version of this RPL Assessor Kit is available free of charge at http://www.vetpd.qld.gov.au/teaching_learning_and_assessment/resources/index.html If you would like any further information, please email [email protected] RPL Assessor Kit LMT31107 Certificate III in Laundry Operations HOW TO USE THIS RPL ASSESSOR KIT This RPL Assessor Kit is divided into sections to allow you to easily access only those sections you require at any given time. These sections are: SECTION A – Assessor Information You need to read this information before conducting an assessment. It outlines the intent and processes surrounding this RPL assessment and how it differs from assessment undertaken following formal training. SECTION B – Candidate Information and Application Forms You give this information to the candidate. It tells them about the assessment process as well as containing simple forms for the applicant to fill out. From the information provided by the candidate on these forms, you will be able to gain a general understanding of the skills and experience the candidate may have, as well as potential referee contacts. SECTION C – Competency Conversation You use this section to determine and record candidate competence via a competency conversation. In other words, these questions guide your conversation with the applicant and assist in your assessment of their competence. The notes you take about this conversation are important evidence for assessment. SECTION D – Practical Tasks and Observation Recording Sheets You use this section to assess competencies through a practical demonstration of the candidate’s skills. It contains practical tasks/scenarios on the outcomes required to determine competency and a place to record your observation. The notes you take are important evidence for assessment. SECTION E – Resources for Practical Tasks You use this section to access required resources for performing practical tasks and scenarios. SECTION F – Third Party Verification You give this section to the referees to confirm the candidate’s skills and experience in this qualification/occupation. The referees may fill out the appropriate form and return to you to confirm your judgement. You may be able to complete this part of evidence gathering in person while at the workplace. SECTION G – Assessment Tables You use this table as a reference tool to see at a glance how units/elements of competency are assessed within the tool. All the elements and performance criteria within the competency units are cross-matched in this table with a corresponding assessment question/task/scenario. This allows you to validate the assessment process against the qualification. Editable Version Page 3 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations SECTION A Assessor Information It is VITAL you read this information prior to commencing your RPL assessment. It provides generic information on assessment, as well as an overview of this streamlined RPL assessment process. Editable Version Page 4 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations ADVICE FOR ASSESSORS This RPL Assessor Kit streamlines the RPL assessment process for Certificate III in Laundry Operations by taking a practical approach to RPL and increasing the use of on-site questioning and observation. This will assist in developing a “picture of the candidate’s skills and knowledge”. This picture can then be compared with industry standards enabling a determination of whether the candidate has achieved the required outcomes. IMPORTANT ASPECTS TO REMEMBER: A sound knowledge of assessment and the qualification is essential It is important to have a good understanding of the competencies and qualification/s appropriate to the candidate’s goals. Assessing a single unit of competency is rarely cost or time effective. Where possible, effort should be made to assess several units at the same time taking advantage of any commonality in content. This means looking at the whole picture of a particular job role as it happens in industry and assessing holistically. This saves valuable time in the assessment process. Assessment involves judgement This tool encourages the use of a “competency conversation” to maximise the candidate’s opportunities to demonstrate competence. This is NOT an oral exam. It is about using the two or three holistic questions provided to start a conversation with the candidate which draws out their actual individual experiences and relevant skills. In other words, it is about the assessor probing the candidate through a conversation to draw out further information on the candidate’s experience which may not be forthcoming due to nerves or confusion over technical terminology. The tool also provides observable tasks to allow candidates to demonstrate skills. Authentication/verification is integral to RPL assessment It is critical information gleaned from the interview and observation be confirmed with those who can vouch for the candidate’s skill over time. Supervisors would generally perform this role. Authentication may also be done through conversation but it cannot be stressed enough that it is essential assessors take careful notes to back up and record their judgement. Recording assessment is critical Keep careful records of all aspects of conversations, skills demonstration or documentation viewed that support the claim of prior learning. Remember – the record is the document that makes sense of the assessment and why a particular judgment was made. Keeping detailed notes about the candidate’s response is vital, as is the rationale for judgement. The assessment record is a legal document and must be signed, dated and stored according to requirements of the State Training Authority and the AQTF Standards for Registered Training Organisations. Assessor summaries and other quality assurance documentation from your own Registered Training Organisation will also be required. For examples of assessment summary documentation, please see Assessment Guide Number 1: Training Package Assessment Materials Kit: http://resourcegenerator.gov.au/loadpage.asp?page=TPAGGuide01.htm Editable Version Page 5 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations To access further information on the principles assessment and dimensions of competency, you can visit Assessment Guide Number 1: Training Package Assessment Materials Kit. http://resourcegenerator.gov.au/loadpage.asp?page=TPAGGuide01.htm To access further information on the Australian Qualifications Framework, you can visit: http://www.aqf.edu.au/ Employability Skills Assessment of a candidate’s employability skills should be integrated into the assessment of their technical skills and knowledge. Where possible, employability skills have been embedded within the bank of questions and practical assessment tasks in this RPL Assessor Kit. Therefore, assessors should make and document holistic judgements about a learner’s attainment of employability skills as part of the RPL assessment. For more information about the employability skills requirements for particular qualifications, refer to the training package. To access further general information on employability skills, refer to Employability Skills: From framework to practice, at: http://www.training.com.au/documents/Employability%20Skills_From%20Framework%20to%20Pra ctices.pdf Editable Version Page 6 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations COMPETENCIES IN THIS RPL ASSESSMENT TOOL LMT31107 CERTIFICATE III IN LAUNDRY OPERATIONS CORE UNITS Unit Code Unit Title Questions LMTGN2001B Follow defined OHS policies and procedures LMTGN2002B Apply quality standards LMTGN2003B Work in the textiles, clothing and footwear industry LMTDC2010A Identify fabric and garment cleaning requirements LMTLA2002A Operate washing machines LMTLA2003A Control washing machines operation (P) LMTLA2001A Conduct safe handling of laundry chemicals LMTGN3002B Organise and plan own work to achieve planned outcomes Practical ELECTIVE UNITS Unit Code Unit Title LMTGN3001B Control production in a section of a textiles, clothing & footwear LMTGN3009B Supervise operations in a textiles, clothing & footwear enterprise LMTGN3005B Plan tasks to assist production operations LMTLA2007A Finish products for dispatch LMTLA3002A Determine linen rental requirements LMTLA2005A Operate hydro extractor LMTLA2006A Perform conditioning & drying processes LMTCL3004B Press whole garments LMTGN2006B Perform test or inspection to check product quality LMTLA2004A Perform linen rewash LMTGN2004B Work in a team environment LMTGN2009B Operate computing technology in a textiles, clothing & footwear workplace LMTDC2001A Provide customer services in a dry cleaning or laundry enterprise Editable Version Questions Practical Page 7 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations OVERVIEW OF RECOGNITION PROCESS This kit has been developed to streamline the application for recognition of prior learning. APPLICATION INTERVIEW and DOCUMENT REVIEW COMPETENCY CONVERSATION PRACTICAL ASSESSMENT GAP TRAINING (ONLY IF REQUIRED) ISSUE QUALIFICATION- RTO Editable Version Page 8 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations RPL ASSESSMENT PROCESS FLOWCHART FOR ASSESSORS Assessment Activity Record keeping Activity Step 1: Analyse the application. Identify links between any documents applicant provides and competency units. Identify any key questions for competency conversation. Step 2: Record results of analysis in table at end of application Step 3: Conduct competency conversation Step 4: Complete the Record of Conversation sheets during the competency conversation Step 5: Identify any practical activities required to confirm competency Observe practical activity Step 6: Complete Practical Assessment Tasks Observation Sheets Step 7: Identify areas where 3rd party verification is needed and inform candidate. Confirm / Verify 3rd party reports Step 8: Receive completed Third party reports Complete assessment sign off & file documentation. Issue qualification / advise of gap training as appropriate Editable Version * Remember RPL assessment is an accumulative process of collecting evidence. Page 9 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations STEPS IN THE RPL PROCESS 1. Complete application The candidate completes the application forms in SECTION B. It is important candidates provide as much information of their previous experience in the laundry industry as is available. Documents that may be available include but are not limited to: any licences brief CV or work history certificates/results of assessment certificates/results of assessment – interstate/overseas results/statement of attendance/certificates – vendor training courses, in-house courses, workshops, seminars, symposiums results/statements of attendance/ certificates – club courses e.g. first aid, etc photographs of work undertaken diaries/task sheets/job sheets/log books site training records references/letters from previous employers/supervisors industry awards any other documentation that may demonstrate industry experience Candidates also need to provide contact details for one or two referees who can confirm their industry skills in context and over time. To have skills formally recognised under the Australian Qualifications Framework, you must ensure the candidate’s skills meet industry standards. 2. Interview about candidate’s documentary information Review the information provided by the candidate and arrange a time for both you and the candidate to discuss. Begin alignment of documentation and skills to the following qualification: LMT31107 Certificate III in Laundry Operations The candidate will have the opportunity to discuss and identify previous experience with you. The available documents are step one in collecting information and you will need to determine which units of competency, if any, are fully covered at this stage. You use your own or your RTO’s assessment recording forms to record this stage of the assessment. There may be instances where the candidate has little, or no, documentary information of industry experience. This is not a barrier to gaining recognition. This will just require you to rely on the questioning, practical assessment and referee validation phases of the RPL process. Editable Version Page 10 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations 3. Questions for the Competency Conversation The bank of questions in SECTION C is the next phase in collecting evidence for the RPL process. The questions are designed to enable you to have a “competency conversation” with the candidate to further gain evidence of their past experience. REMEMBER, the primary focus is on the candidate’s experience. Each question has “key points” to look for in responses. You may use the list of key points to formulate questions of your own if you wish, or contextualise the question to the candidate’s particular work situation. The Record of Conversation sheets indicate relevant content that should be sought. Place a tick next to each key point as you hear this topic being discussed during the conversation. You should read the “industry requirements” of each competency before the candidate answers the questions posed. You may also target the assessment to those aspects that present the greatest risk in the industry. Questions are aligned with the relevant unit/s of competency in SECTION G. It is not intended every question for all competencies is asked, only those competencies the initial interview about the candidate’s documentary evidence has failed to fully address. The question bank covers most but not all units in the kit. Units without questions are covered in the practical assessment/scenario section. 4. Practical assessment tasks It is important that you use both Steps 3 (Questioning) and 4 (Practical Assessment) in doing this assessment. The RPL process is a streamlined RPL process which does not rely solely on practical assessment but uses a combination of questioning and practical to provide evidence of candidate competence. This is the third phase in collecting evidence. A practical skills test is then conducted by you at the candidate’s workplace or another suitable venue. Appropriate permission must be sought before entering workplaces. This is a further opportunity for candidate to demonstrate competence. It is expected the practical assessment will comprise only those competencies the candidate is still unable to demonstrate knowledge/experience in after documentary review and questioning have been applied. These assessments contain the practical skills and application of knowledge for the qualification. A number of holistic practical assessments are included in this kit (SECTION D) to assist you with tasks suitable for observation on the job. You decide if the response to questions and practical assessment tasks fulfils the requirements of the standard and may choose to pursue the issue further for a determination to be made. The assessment is a conversation/observation, not an exam, and you are encouraged to assist candidates to focus responses toward relevant issues. Assessing through observation and questioning, particularly on the job, will speed up and streamline the RPL assessment process. NOTE: Where candidate’s documentation and questions meet the assessment requirement, it is still strongly recommended the candidate undertake one practical assessment so you are confident in making a judgement of “competent”. The practical assessment selection should be negotiated between you and the candidate. Recording sheets for candidate information, questioning and the practical assessments have been included in SECTION D. You may use other recording mechanisms provided these also keep a Editable Version Page 11 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations complete record of assessment and justification of judgement. Candidate responses, observations of skills demonstrated and documents presented as evidence must be noted in enough detail so anyone external to the process (e.g. a fellow assessor, auditor, lawyer, etc) can read the record and retrace your judgement. 5. Gap training RPL is an assessment process designed to show areas of competence and to identify IF a candidate has gaps in skills and knowledge against a whole qualification. Not all candidates will have skill/knowledge gaps. If a candidate has skills gaps, a pathway to complete training in the outstanding units can be negotiated to assist the client to gain the full qualification. Editable Version Page 12 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations EVIDENCE REVIEW Recognition of prior learning outcomes (both Granted and Not Granted) are now funded nationally and as such will be included in National AVETMISS audits. NCVER have stipulated evidence recording requirements for RPL assessments as a minimum requirement for passing an AVETMISS audit. The following “Evidence Review” proforma has been approved by NCVER as covering AVETMISS audit requirements for RPL recorded outcomes. It also gives you an opportunity to track a student’s assessment progress at a glance. It is expected that this “Evidence Review” summary sheet (or similar) would be attached to each participant’s evidence compiled during the RPL assessment process. LMTGN2002B Apply quality standards LMTGN2003B Work in the textiles, clothing and footwear industry LMTDC2010A Identify fabric and garment cleaning requirements LMTLA2002A Operate washing machines LMTLA2003A Control washing machines operation (P) LMTLA2001A Conduct safe handling of laundry chemicals LMTGN3002B Organise and plan own work to achieve planned outcomes LMTGN3001B Control production in a section of a textiles, clothing & footwear LMTGN3009B Supervise operations in a textiles, clothing & footwear enterprise LMTGN3005B Plan tasks to assist production operations LMTLA2007A Finish products for dispatch LMTLA3002A Determine linen rental requirements LMTLA2005A Operate hydro extractor LMTLA2006A Perform conditioning & drying processes LMTCL3004B Press whole garments LMTGN2006B Perform test or inspection to check product quality LMTLA2004A Perform linen rewash Editable Version Other evidence Follow defined OHS policies and procedures 3rd Party Report LMTGN2001B Documents Unit Title Practical Unit Code Questions (Place a tick in the appropriate evidence collection method column for each unit of competency. Place a line through those units not examined as part of this RPL assessment.) Page 13 of 90 LMTGN2009B Operate computing technology in a textiles, clothing & footwear workplace LMTDC2001A Provide customer services in a dry cleaning or laundry enterprise Other evidence Work in a team environment 3rd Party Report LMTGN2004B Documents Unit Title Practical Unit Code Questions RPL Assessor Kit LMT31107 Certificate III in Laundry Operations Assessor’s Name: Assessor’s Signature: Date: Editable Version Page 14 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations SECTION B Candidate Information and Application Forms You give this information to the candidate for them to read about the RPL process and to complete the appropriate forms. Editable Version Page 15 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations WHAT DOES IT MEAN TO BE RECOGNISED IN LAUNDRY OPERATIONS? The Certificate III in Laundry Operations reflects vocational outcomes for those performing or aspiring to supervision roles, specialised technical tasks or multi-skilled roles with a production environment. Direct entry into this qualification requires completion of a total of 18 units of competency. All mandatory units listed must be achieved. On completion of Certificate III candidates may proceed to undertake Certificate IV in Laundry Operations and Supervision. An employee undertaking this role will be a laundry operator qualified at a sub-trade level of operation. The worker will perform a range of tasks. These may include the following: * Collecting, receiving & sorting laundry; * Operating & controlling washing machines; * Operating & controlling hydro extractors (industrial dryers); * Preparing laundry for storage & dispatch; and * Performing linen rewash; Other tasks are also available depending on the need of the enterprise. Editable Version Page 16 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations TIPS AND HINTS TO HELP YOU PREPARE FOR RECOGNITION To have skills formally recognised in the national system, assessors must make sure you have the skills and knowledge to meet the industry standard. This means you must be involved in a careful and comprehensive process that covers the content of all unit/s or qualification/s you can be recognised for. Assessment happens in a variety of ways. Being prepared can save you valuable time and hassle and make the recognition process stress-free for you. Here are some tips and hints for you: 1. Be prepared to talk about your job roles and your work history. Bring a resume or jot down a few points about where you have worked, either paid or unpaid, and what you did there. 2. Bring your position description and any performance appraisals you have from any laundry facilities you have worked in. 3. Consider the possibilities for workplace contact. Are you in a workplace that is supporting your goals to get qualified? Would you feel comfortable to have the assessor contact your workplace or previous workplaces so your skills can be validated? 4. Think about who can confirm your skill level. Think about current or recent supervisors who have seen you work in the past 18 months and will be able to confirm your skills. The assessor will need to contact them. You may also have community contacts or even clients themselves who can vouch for your skills level. 5. Collect any certificates from in-house training or formal training you have done in the past. 6. You can speak with your training organisation about other ways you can show your skills in the laundry industry. These could be letters from employers, records of your professional development sessions, employers or clients in related industries or government agencies, acknowledgements, workplace forms (as long as they don’t show client details) or other relevant documents. Editable Version Page 17 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations STEPS IN THE RPL PROCESS Step 1 – Provide information of your skills and experience Complete the attached forms and provide as much information of your previous experience in the laundry industry as you can. This is your first opportunity (and not the last) to provide proof of your variety of experience in the industry. Here you can supply examples of your work history which could include: General employment documents brief CV or work history position descriptions certificates/results of assessment details of in house courses, workshops, seminars, orientation or induction sessions references/letters from previous employers/supervisors Workplace documents any licences brief CV or work history certificates/results of assessment certificates/results of assessment – interstate/overseas photographs of work undertaken diaries/task sheets/job sheets/log books site training records site competencies held record hobbies/interests/special skills outside work references/letters from previous employers/supervisors industry awards any other documentation that may demonstrate industry experience Depending on the industry you have worked in, you may or may not have documentary evidence available. This should not deter you from seeking RPL as the Assessor will work with you during the RPL process. You will also need to supply contact details of one or two work referees who can confirm your skills in the industry. Step 2 – Conversation with Assessor An assessor will review the information you have provided (usually with you) and begin to match up your skills to the units/subjects in the qualification. At this point, you will have the opportunity to discuss and identify your previous experience with the assessor who will understand your industry experience and conduct a competency conversation with you. You will be required to answer laundry industry related questions to identify your current skills. Editable Version Page 18 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations Step 3 – Practical demonstration of your skills The assessor will conduct a practical skills test at your workplace (if appropriate) or at another suitable venue. This, again, is an opportunity to demonstrate your level of competence. This assessment will be focussed on skills that are required in the qualification. Your assessor will identify the skills that he/she will want you to demonstrate. Further steps After the assessment, your assessor will give you information about the skills that have been recognised and whether you have gained the full qualification. If you do have skill gaps, these may be addressed through flexible training. Editable Version Page 19 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations APPLICATION – Self Assessment Questionnaire Certificate III in Laundry Operations Candidate Name: Date Completed: Please identify your level of experience in each competency. Unit Code Unit Title I have performed these tasks Frequently Sometimes Never CORE UNITS LMTGN2001B Follow defined OHS policies and procedures LMTGN2002B Apply quality standards LMTGN2003B Work in the textiles, clothing and footwear industry LMTDC2010A Identify fabric and garment cleaning requirements LMTLA2002A Operate washing machines LMTLA2003A Control washing machines operation (P) LMTLA2001A Conduct safe handling of laundry chemicals LMTGN3002B Organise and plan own work to achieve planned outcomes ELECTIVE UNITS LMTGN3001B Control production in a section of a textiles, clothing & footwear LMTGN3009B Supervise operations in a textiles, clothing & footwear enterprise LMTGN3005B Plan tasks to assist production operations LMTLA2007A Finish products for dispatch LMTLA3002A Determine linen rental requirements LMTLA2005A Operate hydro extractor LMTLA2006A Perform conditioning & drying processes LMTCL3004B Press whole garments LMTGN2006B Perform test or inspection to check product quality LMTLA2004A Perform linen rewash LMTGN2004B Work in a team environment LMTGN2009B Operate computing technology in a textiles, clothing & footwear workplace LMTDC2001A Provide customer services in a dry cleaning or laundry enterprise Candidate Signature: Editable Version Date: Page 20 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations RPL APPLICATION FORM Applicant Details: 1. Occupation you are seeking recognition in 2 Personal Details Surname Preferred Title (Mr, Mrs, Ms, Miss) First Name/s Any other name used Home Address Postal address if different from above Telephone Numbers Date of Birth Gender Home: Work: Mobile: Fax: / / MALE / FEMALE Age Are you a permanent Resident of Australia YES / NO 3 Current Employment YES / NO Are you currently employed? ……………………………………………………… If Yes, in which occupation are you currently employed? Who is your current employer? ………………………………………………………. 4. Armed Forces details (If Applicable) Branch of Service Trade classification on discharge Editable Version Page 21 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations 5. Further Training Have you undertaken any training courses related to the occupation applied for? YES / NO If Yes What occupation were you trained in? Training completion Date (month, year) Country where you trained Name of course and institution (if applicable) 6. Is there any further information you wish to give in support of your application 7. Professional Referees (relevant to work situation) Name …………………………………………………………………… Position …………………………………………………………………… Organisation …………………………………………………………………… Phone Number …………………………………………………………………… Mobile Number …………………………………………………………………… Email Address …………………………………………………………………… Name …………………………………………………………………… Position …………………………………………………………………… Organisation …………………………………………………………………… Phone Number …………………………………………………………………… Mobile Number …………………………………………………………………… Email Address …………………………………………………………………… Editable Version Page 22 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations APPLICANT EMPLOYMENT HISTORY FORM Name, Address and Phone number of Employers Period of Employment (DD/MM/YYYY) Position Held Full Time Description of Major Duties Part-time Casual From To 1. 2. 3. 4. Attach additional sheet if required If you are including documents in your application, please provide a brief description below Document Description (e.g. resume, photos, awards etc) Office Use Only – Assessor to use this section to align documents to specific units of competency and identify key questions for competency conversation Declaration I declare that the information contained in this application is true and correct and that all documents are genuine. Candidate Signature: Editable Version Date Page 23 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations SECTION C Competency Conversation This section assists the assessor in documenting the competency conversation. Do NOT give this section to the candidate. Once you have assessed the candidate’s documentary information and determined which competencies you still require more information/evidence on, you use the question bank and Record of Conversation sheets in this section to document evidence of past experience. It is not intended that every question for all competencies be discussed during the conversation, only those competencies the initial documentary review has failed to fully address. Each question has “key points” to look for in responses. You may use the list of key points to formulate questions of your own if you wish, or contextualise or rephrase the suggested question to the candidate’s particular work situation. The questions are not intended to be a formal ‘script’ for the assessor to follow, but to provide guidance in exploring the range of the candidate’s skills, knowledge and experience in performing a particular task or function. The Record of Conversation sheets indicate relevant content that should be sought. Place a tick next to each key point as you hear this topic being discussed during the conversation. In doing so, you are making a statement of fact about what you hear the candidate say during the competency conversation. Use the Comments section to provide further detail about the context of the discussion or briefly outline any examples discussed by the candidate. You may also use the Comments section to make a brief analysis of the responses or summary judgements about the quality of the candidate’s responses in relation to the requirements of the competency standard. Remember, the notes you take about this conversation are important evidence and should be retained in the candidate’s assessment record. Editable Version Page 24 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations QUESTION BANK Note to Assessors: Refer to “Record of Conversation” sheets Unit of Competency Question LMTGN2001B Follow defined OHS policies and procedures 1. Discuss the types of hazards that can occur in your workplace and how you have controlled and managed them. 2. How have you contributed to OHS in your workplace? 3. Who are the people that you work with that are responsible for OHS? LMTGN2002B Apply quality standards 4. 5. 6. 7. LMTGN2003B Work in the textiles, clothing and footwear industry 8. Describe what you know about the TCF industry and who works in it? 9. What do you know about your rights, the rules and the legal side of the laundry industry? 10. How do you manage your own work load? LMTDC2010A Identify fabric and garment cleaning requirements 11. Discuss some of the care labels and instructions for different garments and their cleaning requirements? LMTLA2002A Operate washing machines 12. How have you prepared to wash garments? 13. Describe how you have operated an automatic washing machine. 14. Describe how you have operated a manual washing machine. LMTLA2003A Control washing machines operation (P LMTLA2002A) 15. Explain how you have prepared a washing machine for a particular type of job and the things you need to keep in mind during washing. LMTLA2001A Conduct safe handling of laundry chemicals 16. Where do you obtain information on cleaning chemicals? 17. How have you handled chemicals in a way that meets safety requirements? 18. What steps have you normally taken to manage risks? LMTGN3002B Organise and plan own work to achieve planned outcomes 19. What are the required steps to develop your own work plan? 20. How did you achieve the desired outcomes? LMTGN3001B Control production in a section of a textiles, clothing & footwear enterprise 21. How have you organised machine operations, staff, resources and production processes within your work area? 22. How did you monitor to ensure targets were met? 23. What production controls have you used to ensure efficiency targets are met? Editable Version Describe a quality inspection you have carried at work. How were quality requirements decided before that operation commenced? Describe an example where quality inspections may be required. What did you do when you detected a fault? Page 25 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations Unit of Competency Question LMTGN3009B Supervise operations in a textiles, clothing & footwear enterprise 24. Describe the extent of your team supervision and support. LMTGN3005B Plan tasks to assist production operations 27. What are some of the considerations you have had when planning tasks? 28. How have you implemented and monitored a task plan? 29. What steps have you taken to determined that a plan has worked? LMTLA2007A Finish products for dispatch 30. What types of finishing equipment have you used and describe the OHS requirements involved? 25. Other than your team, who else are you required to communicate with while supervising an operation? 26. Discuss the documentation you’ve had to manage, including its purpose. 31. What are your current procedures for operating finishing equipment in your current workplace? 32. What are some of the steps you might take for product inspection? 33. Describe your current process of preparing finished products for dispatch. LMTLA3002A Determine linen rental requirements 34. What steps do you take to determine a client’s linen rental needs? 35. What is your normal procedure for handling pick up and delivery requirements? 36. What steps have you normally taken to complete a rental arrangement? LMTLA2005A Operate hydro extractor 37. What things would you possibly need to check before operating a hydro extractor? 38. Describe how you have operated a hydro extractor? 39. What are some of the safety issues you have had to consider in operating a hydro extractor? LMTLA2006A Perform conditioning & drying processes 40. In your current job what steps do you take to prepare a dryer operation? 41. Describe the process you have followed in operating a dryer in your workplace. LMTCL3004B Press whole garments 42. Describe the steps you have normally taken to set up for and to perform a garment pressing operation. 43. In your current job, when you have finished pressing a garment what remains to be done to ensure the job has been properly completed? LMTGN2006B Perform test or inspection to check product quality 44. In a typical situation in your workplace how do you check the quality of your work? 45. When you’ve tested for quality what steps have you taken with the results? LMTLA2004A Perform linen rewash 46. In your experience how do you decide when an item requires rewash? 47. What steps do you normally take in a complete rewash operation? LMTGN2004B Work in a team environment 48. From your experience in your workplace why have good teams been important? 49. Describe the sort of things you have found that make teams more effective. 50. How have you been able to help other members of your team? Editable Version Page 26 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations Unit of Competency Question LMTGN2009B Operate computing technology in a textiles, clothing & footwear workplace 51. What are some of the computer programs you’ve used at work? 52. What are the main things you have had to be aware of when using a computer? LMTDC2001A Provide customer services in a dry cleaning or laundry enterprise 53. Describe how you have gone about helping customers and making sure their needs have been understood and met. 54. What steps have you normally taken to ensure a customer’s items are correctly handled and returned to them after processing? 55. Give an example of how you have handled a customer complaint. Editable Version Page 27 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations RECORD OF CONVERSATION LMTGN2001B Follow defined OHS policies and procedures CANDIDATE’S NAME: ASSESSOR’S NAME: DATE: Question 1: Discuss the types of hazards that can occur in your workplace and how you have controlled and managed them. Question 2: How have you contributed to OHS in your workplace? Question 3: Who are the people that you work with that are responsible for OHS? KEY POINTS INDUSTRY REQUIREMENTS The candidate’s response should evidence the following These must be evidenced in the candidate’s response Question 1 Hazards – chemicals; dangerous and other hazardous substances; load shifting equipment such as overhead cranes; forklifts; production machinery and equipment; inflammable materials and fire hazards; manual handling of materials and equipment; waste management and disposal; extremes in weather conditions; variations in lighting levels; floor surfaces; water hazards; accidents; traffic flow, vehicle and equipment operation; storage areas Workplace policies and procedures understood Indicate if response addresses KP and IR COMMENTS Record other key points and examples from conversation. Identify whether a practical assessment is warranted. OHS legislation and regulations including PPE, manual handling Industry codes of practice Principles of Risk Management Duty of Care Workplace policy and procedure Standard operating procedures understood Principles of environmental protection Incident reporting procedures understood Waste management Familiar with guards on machinery and use of emergency stops Awards, agreements and conditions of employment Conducts regular maintenance and inspection of machinery Workplace communication Has training on safety and use of machines Has clean and adequate workspace and lighting Ensures ventilation of work areas Editable Version Page 28 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations KEY POINTS INDUSTRY REQUIREMENTS The candidate’s response should evidence the following These must be evidenced in the candidate’s response Indicate if response addresses KP and IR COMMENTS Record other key points and examples from conversation. Identify whether a practical assessment is warranted. Ensures correct materials handling, storage, disposal Familiar with emergency procedures in event of fire and accident Regular emergency training conducted Ensures fire fighting equipment, exits marked Ensures easily located first aid kits and trained first aiders Manual handling procedures understood Uses personal protective safety equipment Ensures ladders and stairways clean and maintained Uses material data safety sheet Ensures hazardous substances identified and recorded in register Risk assessments conducted Ensures containment and disposal procedures for spills Ensures labelling of containers Signage of hazards, eg, forklifts in use Question 2 Raises OHS issues with designated personnel Contributes to management of OHS Uses personal protective equipment Ensures OHS is observed while undertaking work practices Participates in team meetings/toolboxes/OHS committees Identifies and reports hazards Reads labels, instructions and manuals Editable Version Page 29 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations KEY POINTS INDUSTRY REQUIREMENTS The candidate’s response should evidence the following These must be evidenced in the candidate’s response Indicate if response addresses KP and IR COMMENTS Record other key points and examples from conversation. Identify whether a practical assessment is warranted. Question 3 Is able to identify the following roles: OHS officer or coordinator Human resources officer OHS committee members Supervisory staff Management staff Team leaders Understands that everyone is responsible for OHS in the workplace Editable Version Page 30 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations RECORD OF CONVERSATION LMTGN2002B Apply quality standards CANDIDATE’S NAME: ASSESSOR’S NAME: DATE: Question 4: Describe a quality inspection you have carried at work. Question 5: How were quality requirements decided before that operation commenced? Question 6: Describe an example where quality inspections may be required. Question 7: What did you do when you detected a fault? KEY POINTS INDUSTRY REQUIREMENTS The candidate’s response should evidence the following These must be evidenced in the candidate’s response Indicate if response addresses KP and IR COMMENTS Record other key points and examples from conversation. Identify whether a practical assessment is warranted. Question 4 Identifies the type of inspection technique (100%, random, periodic, continuous) Industry codes of practice Inspects specific job against job specifications Workplace policy and procedure Applies inspection procedures at regular intervals Waste management Identifies unsatisfactory work Workplace communication Takes appropriate measures to address quality problems Completes appropriate documentation Gives suggestions for improvement of quality/procedures Question 5 Checks against customer requirements/job specifications Checks against workplace procedures Checks against industry standards Question 6 Identifies and considers: Editable Version Page 31 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations KEY POINTS INDUSTRY REQUIREMENTS The candidate’s response should evidence the following These must be evidenced in the candidate’s response Indicate if response addresses KP and IR COMMENTS Record other key points and examples from conversation. Identify whether a practical assessment is warranted. Durability Product variations Materials Colour Damage and imperfections Fabric Question 7 Identifies fault and cause Reports fault to supervisor/manager Stops operation where necessary Rectifies fault according to skills level Records fault and rectification Editable Version Page 32 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations RECORD OF CONVERSATION LMTGN2003B Work in the textiles, clothing and footwear industry CANDIDATE’S NAME: ASSESSOR’S NAME: DATE: Question 8: Describe what you know about the TCF industry and who works in it? Question 9: What do you know about your rights, the rules and the legal side of the laundry industry? Question 10: How do you manage your own work load? KEY POINTS The candidate’s response should evidence the following INDUSTRY REQUIREMENTS These must be evidenced in the candidate’s response Question 8. OHS Legislation Identifies the following industry sectors: Anti-discrimination Textile production EEO Legislation Clothing production Australian standards Laundry Operations Awards & agreements Dry cleaning operations Standard operation procedures Fashion design & technology Relevant employee / employer Associations Question 9. OH&S e.g. ergonomics, PPE, incident reporting Indicate if response addresses KP and IR COMMENTS Record other key points and examples from conversation. Identify whether a practical assessment is warranted. Industry terminology Quality standards Workplace policy and procedure Environmental policies e.g. waste management, safe storage of hazardous materials, dust suppression and odours Right’s as an employee e.g. rest breaks, leave and other entitlements, training Public health issues – client products Editable Version Page 33 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations KEY POINTS The candidate’s response should evidence the following INDUSTRY REQUIREMENTS These must be evidenced in the candidate’s response Indicate if response addresses KP and IR COMMENTS Record other key points and examples from conversation. Identify whether a practical assessment is warranted. Duty of care Follows workplace policy and procedure and quality assurance Question 10. Skill limitation’s known Ensures access to materials and equipment relevant to the job Potential skill development Ability to work with supervisor on skill development Participates in learning activities Understands roles responsibilities of all stakeholders Take’s responsibility for own tasks Uses initiative Problem solving skills Monitor’s work against workplace standards Works effectively with other team members. Editable Version Page 34 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations RECORD OF CONVERSATION LMTDC2010A Identify fabric and garment cleaning requirements CANDIDATE’S NAME: Question 11: ASSESSOR’S NAME: DATE: Discuss some of the care labels and instructions for different garments and their cleaning requirements? KEY POINTS INDUSTRY REQUIREMENTS The candidate’s response should evidence the following These must be evidenced in the candidate’s response Question 11. OHS Legislation Care labelling symbols identified Australian standards Meaning of care instructions identified Standard operation procedures Care categories identified Australian Standards considered Uses care labelling information Identifies consequences of proper care Indicate if response addresses KP and IR COMMENTS Record other key points and examples from conversation. Identify whether a practical assessment is warranted. Industry terminology Quality standards Workplace policy and procedure Correctly identifies type and care of fabric Identify, finishes, trims & embellishments Determines measures to control fabric problems Observe OH&S requirements Uses information resources to expand knowledge of task Editable Version Page 35 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations RECORD OF CONVERSATION LMTLA2002A Operate washing machines CANDIDATE’S NAME: ASSESSOR’S NAME: DATE: Question 12: How have you prepared to wash garments? Question 13: Describe how you have operated an automatic washing machine. Question 14: Describe how you have operated a manual washing machine. KEY POINTS INDUSTRY REQUIREMENTS The candidate’s response should evidence the following These must be evidenced in the candidate’s response Indicate if response addresses KP and IR COMMENTS Record other key points and examples from conversation. Identify whether a practical assessment is warranted. Question 12. Identifies production schedule & work load priorities Prepares load accordingly, sorts eg. colours / whites / fabric type / empties pockets Standard operation procedures Industry terminology Prepares laundry chemicals – automatically injected Manufacturers’ specifications and instructions Identifies washing sequences Quality standards Identifies safety procedures including protective clothing Uses operator manuals as required Workplace policy and procedure Question 13. OHS Legislation Loads correct weight OHS Workplace Policy Following workplace procedures & OHS practices Materials Data Safety Sheets Confirms loads & washing requirements Chemicals correctly dosed Select appropriate program Follows operating instructions Identifies & notifies operational inconsistencies Editable Version Page 36 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations KEY POINTS INDUSTRY REQUIREMENTS The candidate’s response should evidence the following These must be evidenced in the candidate’s response Indicate if response addresses KP and IR COMMENTS Record other key points and examples from conversation. Identify whether a practical assessment is warranted. Unloads machine using correct handling techniques Washing transferred to next operation Keeps work area clean Completes documentation Question 14. Loads correct weight Following workplace procedures & OHS practices Chemicals correctly dosed Follows operating instructions Identifies / repairs operational inconsistencies Unloads machine using correct handling techniques Washing transferred to next operation Keeps work area clean Completes documentation Editable Version Page 37 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations RECORD OF CONVERSATION LMTLA2003A Control washing machines operation (P) CANDIDATE’S NAME: Question15: ASSESSOR’S NAME: DATE: Explain how you have prepared a washing machine for a particular type of job and the things you need to keep in mind during washing. KEY POINTS INDUSTRY REQUIREMENTS The candidate’s response should evidence the following These must be evidenced in the candidate’s response Question 15. Refers to operating manual Check machines for faults and keeps reports accordingly Industry terminology Discusses/determines load priorities Monitors correct water, temperature & chemical levels Quality standards Operates weighing machine, interprets scale readout Workplace policy and procedure Classifies & sorts product Directs product to the correct area Selects correct washing sequence Uses appropriate chemicals for the job COMMENTS Record other key points and examples from conversation. Identify whether a practical assessment is warranted. Standard operation procedures Manufacturers’ specifications and instructions Reviews production schedule with colleagues Indicate if response addresses KP and IR OHS Legislation OHS Workplace Policy Materials Data Safety Sheets Matches wash program to load requirements Monitors process Keeps work area clean Editable Version Page 38 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations RECORD OF CONVERSATION LMTLA2001A Conduct safe handling of laundry chemicals CANDIDATE’S NAME: ASSESSOR’S NAME: DATE: Question 16: Where do you obtain information on cleaning chemicals? Question 17: How have you handled chemicals in a way that meets safety requirements? Question 18: What steps have you normally taken to manage risks? KEY POINTS INDUSTRY REQUIREMENTS The candidate’s response should evidence the following These must be evidenced in the candidate’s response Indicate if response addresses KP and IR COMMENTS Record other key points and examples from conversation. Identify whether a practical assessment is warranted. Question 16. Refers to following sources: Regulations & codes of practice Workplace information Standard operation procedures Industry terminology Materials Safety Data Sheets (MSDS) Manufacturers’ specifications and instructions Manufacturers’ literature Quality standards Personal knowledge Workplace policy and procedure Workplace procedures Question 17. Personal Protective Equipment identified and used MSDS accessed and reviewed OHS Legislation OHS Workplace Policy Observes environmental requirements Materials Safety Data Sheets Follows OHS procedures Waste Management Maintains accurate usage records Question 18. Editable Version Page 39 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations KEY POINTS INDUSTRY REQUIREMENTS The candidate’s response should evidence the following These must be evidenced in the candidate’s response Indicate if response addresses KP and IR COMMENTS Record other key points and examples from conversation. Identify whether a practical assessment is warranted. Takes care mixing chemicals and ensures appropriate ventilation Manages spills & leaks Aware of fire risk Aware of personal exposure of certain chemicals Takes rest breaks Safe storage of equipment Applies appropriate waste management processes Housekeeping Reporting accidents / incidents Editable Version Page 40 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations RECORD OF CONVERSATION LMTGN3002B Organise and plan own work to achieve planned outcomes CANDIDATE’S NAME: ASSESSOR’S NAME: Question 19: What are the required steps to develop your own work plan? Question 20: How did you achieve the desired outcomes? KEY POINTS INDUSTRY REQUIREMENTS The candidate’s response should evidence the following These must be evidenced in the candidate’s response Question 19. Confirms & interprets work requirements Confirms with other personnel Confirms quality requirements Considers deadlines, objectives & operational sequences Identifies & accesses required resources Takes advantage of experience of work colleagues Question 20. During process monitors against specifications and deadlines DATE: Indicate if response addresses KP and IR COMMENTS Record other key points and examples from conversation. Identify whether a practical assessment is warranted. Standard operation procedures Awards Work instructions Production schedules Work priorities Industry terminology Quality standards Workplace policy and procedure Identifies & rectifies work not meeting requirements or quality standards Identifies, investigates, rectifies / report to supervisor Sets up and keeps records system Observe OHS practices Editable Version Page 41 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations RECORD OF CONVERSATION LMTGN3001B Control production in a section of a textile, clothing & footwear enterprise CANDIDATE’S NAME: ASSESSOR’S NAME: DATE: Question 21: How have you organised machine operations, staff, resources and production processes within your work area? Question 22: How did you monitor to ensure targets were met? Question 23: What production controls have you used to ensure efficiency targets are met? KEY POINTS INDUSTRY REQUIREMENTS The candidate’s response should evidence the following These must be evidenced in the candidate’s response Indicate if response addresses KP and IR COMMENTS Record other key points and examples from conversation. Identify whether a practical assessment is warranted. Question 21. machines Standard operation procedures staff Industry terminology resources & production processes Manufacturers’ specifications and instructions Organises; Identifies product targets, quality standards & OHS requirements Identifies key production conditions Quality standards Organises required raw materials Workplace policy and procedure Clarifies and communicates tasks OHS Legislation Considers supply & production schedule requirements OHS Workplace Policy Question 22. Materials Safety Data Sheets Checks compliance with specified requirements Identifies, reports / records & investigate non compliance issues Assesses outcome production against targets Monitor’s activities Editable Version Page 42 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations KEY POINTS INDUSTRY REQUIREMENTS The candidate’s response should evidence the following These must be evidenced in the candidate’s response Indicate if response addresses KP and IR COMMENTS Record other key points and examples from conversation. Identify whether a practical assessment is warranted. Seeks information & assistance to ensure consistency Question 23. Sets & interprets production standards Implements corrective actions Communicates targets & procedures to relevant personnel Manages supply of resources Ensures maintenance of machinery as per schedules Editable Version Page 43 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations RECORD OF CONVERSATION LMTGN3009B Supervise operations in a textiles, clothing & footwear enterprise CANDIDATE’S NAME: ASSESSOR’S NAME: DATE: Question 24: Describe the extent of your team supervision and support. Question 25: Other than your team, who else are you required to communicate with while supervising an operation? Question 26: Discuss the documentation you’ve had to manage, including its purpose. KEY POINTS INDUSTRY REQUIREMENTS The candidate’s response should evidence the following These must be evidenced in the candidate’s response Indicate if response addresses KP and IR COMMENTS Record other key points and examples from conversation. Identify whether a practical assessment is warranted. Question 24. Identifies required machines, staff, resources Discusses operational processes with supervisor Understands scope & limitation of supervisory roles Standard operation procedures Industry terminology Identifies maintenance needs Manufacturers’ specifications and instructions Allocates operator roles Quality standards Monitor’s operator productivity & effectiveness Workplace policy and procedure Determines production targets Considers training requirements OHS Legislation Acts on technical problems regarding machinery, product quality & operational safety OHS Workplace Policy Provides technical support to operators Materials Safety Data Sheets Reminds team members of required production standards; communicates targets and procedures Allocates work to optimise production Observes team communications/relations Ensures team observes OHS procedures Editable Version Page 44 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations KEY POINTS INDUSTRY REQUIREMENTS The candidate’s response should evidence the following These must be evidenced in the candidate’s response Indicate if response addresses KP and IR COMMENTS Record other key points and examples from conversation. Identify whether a practical assessment is warranted. Question 25. Communicates with colleagues handling processes before and after own process to ensure quality and efficiency Keeps management up to date with progress Discusses potential productivity issues and target issues with management Ideas regarding improved productivity discussed with management Maintenance procedures discussed with management and maintenance staff Question 26. Documentation maintained for each step of process to ensure optimum productivity and quality Documentation compliance is monitored to ensure workplace procedures are observed Materials movement monitored and documented to measure progress against targets Editable Version Page 45 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations RECORD OF CONVERSATION LMTGN3005B Plan tasks to assist production operations CANDIDATE’S NAME: ASSESSOR’S NAME: DATE: Question 27: What are some of the considerations you have had when planning tasks? Question 28: How have you implemented and monitored a task plan? Question 29: What steps have you taken to determine that a plan has worked? KEY POINTS INDUSTRY REQUIREMENTS The candidate’s response should evidence the following These must be evidenced in the candidate’s response Indicate if response addresses KP and IR COMMENTS Record other key points and examples from conversation. Identify whether a practical assessment is warranted. Question 27. Discusses proposed task with supervisor Confirms job requirements Works with supervisor/manager to: set timelines; allocate jobs to staff; assign work priorities Refers to workplace procedures/documentation Identifies and alerts relevant key personnel Question 28. Liaises with team and other relevant workers Refers to documentation and histories of previous similar processes Standard operation procedures Industry terminology Quality standards Workplace policy and procedure OHS Legislation OHS Workplace Policy Materials Safety Data Sheets Uses planning tools that are available – computers, calculators, whiteboards, etc Test proposal with key personnel Question 29. Plan is implemented and monitored OHS requirements are observed Editable Version Page 46 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations KEY POINTS INDUSTRY REQUIREMENTS The candidate’s response should evidence the following These must be evidenced in the candidate’s response Indicate if response addresses KP and IR COMMENTS Record other key points and examples from conversation. Identify whether a practical assessment is warranted. Any improvements to the plan are discussed and applied Information and objectives of the plan are communicated clearly and logically Documents the plan and implementation practices Receives feedback from team & others Documents & acts on feedback Tasks completed according to instructions Editable Version Page 47 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations RECORD OF CONVERSATION LMTLA2007A CANDIDATE’S NAME: Finish products for dispatch ASSESSOR’S NAME: DATE: Question 30: What types of finishing equipment have you used and describe the OHS requirements involved? Question 31: What are your current procedures for operating finishing equipment in your current workplace? Question 32: What are some of the steps you might take for product inspection? Question 33: Describe your current process of preparing finished products for dispatch. KEY POINTS INDUSTRY REQUIREMENTS The candidate’s response should evidence the following These must be evidenced in the candidate’s response Indicate if response addresses KP and IR COMMENTS Record other key points and examples from conversation. Identify whether a practical assessment is warranted. Question 30. Is familiar with some or all of the following equipment: Standard operation procedures roller or chest ironer; towel folder or team folder; tunnel finishers or steam tunnel; stacker or feeder; trouser topper; trouser legger; dolly; puffer; dry press; hand iron; hot head press; coat press; feeding equipment; single or multi roller iron, sheet machine Industry terminology Hazard identification observed including sharps and substances Manual handling procedures observed, including clearing pocket contents Use of PPE where appropriate Manufacturers’ specifications and instructions Quality standards Workplace policy and procedure OHS Legislation OHS Workplace Policy Rest breaks are observed Ergonomic considerations Housekeeping kept up to date Question 31. Editable Version Page 48 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations KEY POINTS INDUSTRY REQUIREMENTS The candidate’s response should evidence the following These must be evidenced in the candidate’s response Indicate if response addresses KP and IR COMMENTS Record other key points and examples from conversation. Identify whether a practical assessment is warranted. Performs start up & stopping procedures Follows safety requirements as per manufactures’ instructions and workplace procedures Follows workplace requirements Sorts product – finish or rework Prepares product for finishing Inserts product into finishing equipment eg. manually or by proper aids Monitors machines Identifies / reports operating faults Question 32. Products meet quality standards Rejects returned for re-work Damaged products identified for repair / return Manages re-wash, repair or condemned product Completes records Question 33. Product folded to workplace and client requirements Classifies products Checks storage equipment Stores product for distribution Maintains finished products records Editable Version Page 49 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations RECORD OF CONVERSATION LMTLA3002A CANDIDATE’S NAME: Determine linen rental requirements ASSESSOR’S NAME: DATE: Question 34: What steps do you take to determine a client’s linen rental needs? Question 35: What is your normal procedure for handling pick up and delivery requirements? Question 36: What steps have you normally taken to complete a rental arrangement? KEY POINTS INDUSTRY REQUIREMENTS The candidate’s response should evidence the following These must be evidenced in the candidate’s response Indicate if response addresses KP and IR COMMENTS Record other key points and examples from conversation. Identify whether a practical assessment is warranted. Question 34. Client’s quality standards are assessed Identifies specific industry requirements, eg, purpose Establishes volume of linen Standard operation procedures Quality standards Establishes rental period Workplace policy and procedure Determines functional & style requirements OHS Legislation Establishes cost preference requirements OHS Workplace Policy Makes linen selection & sets up documentation Question 35. Checks stock availability Determines needs for, and coordinates pick up / delivery schedule Checks volume & client location Finalises order & schedule Confirms details with client Completes documentation Editable Version Page 50 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations KEY POINTS INDUSTRY REQUIREMENTS The candidate’s response should evidence the following These must be evidenced in the candidate’s response Indicate if response addresses KP and IR COMMENTS Record other key points and examples from conversation. Identify whether a practical assessment is warranted. Question 36. Documents orders, schedules, delivery & collection requirements Discusses order with production supervisor Discusses linen rental cost with client Discusses rental terms & conditions with client Observes OHS practices Editable Version Page 51 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations RECORD OF CONVERSATION LMTLA2005A Operate hydro extractor CANDIDATE’S NAME: ASSESSOR’S NAME: DATE: Question 37: What things would you possibly need to check before operating a hydro extractor? Question 38: Describe how you have operated a hydro extractor. Question 39: What are some of the safety issues you have had to consider in operating a hydro extractor? KEY POINTS INDUSTRY REQUIREMENTS The candidate’s response should evidence the following These must be evidenced in the candidate’s response Indicate if response addresses KP and IR COMMENTS Record other key points and examples from conversation. Identify whether a practical assessment is warranted. Question 37. Shows familiarity with some or all of the following equipment: hydro extraction machine (manual/spring loading) membrane press hydraulic rams conveying equipment transfer equipment Checks start up & stopping procedures Standard operation procedures Industry terminology Manufacturers’ specifications and instructions Quality standards Checks manufacturers’ instructions Workplace policy and procedure Checks workplace requirements OHS Legislation Observes safety procedures OHS Workplace Policy Accesses operator manuals as required Question 38. Loads machine according to type Follows laundry loading procedure Monitors machine for correct balance Follows manual handling techniques Editable Version Page 52 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations KEY POINTS INDUSTRY REQUIREMENTS The candidate’s response should evidence the following These must be evidenced in the candidate’s response Indicate if response addresses KP and IR COMMENTS Record other key points and examples from conversation. Identify whether a practical assessment is warranted. Identifies & reports operating faults Completes records Question 39. Demonstrates familiarity with the following OHS issues: manual handling techniques standard operating procedures personal protective equipment safe materials handling taking of rest breaks ergonomic arrangement of workplaces following marked walkways safe storage of equipment housekeeping reporting accidents and incidents Editable Version Page 53 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations RECORD OF CONVERSATION LMTLA2006A Perform conditioning & drying processes CANDIDATE’S NAME: ASSESSOR’S NAME: DATE: Question 40: In you current job what steps do you take to prepare a dryer operation? Question 41: Describe the process you have followed in operating a dryer in your workplace. KEY POINTS INDUSTRY REQUIREMENTS The candidate’s response should evidence the following These must be evidenced in the candidate’s response Indicate if response addresses KP and IR COMMENTS Record other key points and examples from conversation. Identify whether a practical assessment is warranted. Question 40. Interprets production schedule & workload priorities Observes schedules for drying of dryer filters Follows start up procedures Standard operation procedures Industry terminology Observes operator manuals Manufacturers’ specifications and instructions Classifies & sorts product Quality standards Question 41. Workplace policy and procedure Observes manufacturer’s specifications Follows drying programs for product type & load size Uses manual handling techniques for loading / unloading equipment OHS Legislation OHS Workplace Policy Select appropriate cycle, timing, temperature for each load Maintains records Observes OHS Monitors for correct operation & fault identification Editable Version Page 54 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations RECORD OF CONVERSATION LMTCL3004B Press whole garments CANDIDATE’S NAME: ASSESSOR’S NAME: DATE: Question 42: Describe the steps you have normally taken to set up for and to perform a garment pressing operation. Question 43: In your current job, when you have finished pressing a garment what remains to be done to ensure the job has been properly completed? KEY POINTS INDUSTRY REQUIREMENTS The candidate’s response should evidence the following These must be evidenced in the candidate’s response Indicate if response addresses KP and IR COMMENTS Record other key points and examples from conversation. Identify whether a practical assessment is warranted. Question 42. Ensures work area set-up to meet requirements Observes OHS requirements Cleans & checks pressing equipment Standard operation procedures Industry terminology Lays out work for proximity & sequence Manufacturers’ specifications and instructions Checks garment quality Quality standards Identifies faults, spots & marks Workplace policy and procedure Performs routine minor maintenance Selects & uses attachments Sequences pressing OHS Legislation OHS Workplace Policy Applies heat, steam, vacuum, pressure & time according to product requirements Considers variations in work type & pressing requirements Question 43. Inspects garments against standards Records results Editable Version Page 55 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations KEY POINTS INDUSTRY REQUIREMENTS The candidate’s response should evidence the following These must be evidenced in the candidate’s response Indicate if response addresses KP and IR COMMENTS Record other key points and examples from conversation. Identify whether a practical assessment is warranted. Reports / records faulty work Takes preventative action to avoid re-occurrence of faulty work Garment is hung / packed & sent to dispatch area Editable Version Page 56 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations RECORD OF CONVERSATION LMTGN2006B Perform test or inspection to check product quality CANDIDATE’S NAME: ASSESSOR’S NAME: DATE: Question 44: In a typical situation in your workplace how do you check the quality of your work? Question 45: When you’ve tested for quality what steps have you taken with the results? KEY POINTS INDUSTRY REQUIREMENTS The candidate’s response should evidence the following These must be evidenced in the candidate’s response Question 44. Materials or samples are selected Equipment selected, prepared & calibration confirmed Samples are tested against specified standards COMMENTS Record other key points and examples from conversation. Identify whether a practical assessment is warranted. Standard operation procedures Industry terminology Quality standards Prescribed testing or inspection procedures Workplace policy and procedure Question 45. OHS Legislation Collects data collected OHS Workplace Policy Converts into a form for interpretation Materials Safety Data Sheets Records outcomes Indicate if response addresses KP and IR Reports to appropriate personnel Editable Version Page 57 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations RECORD OF CONVERSATION LMTLA2004A Perform linen rewash CANDIDATE’S NAME: ASSESSOR’S NAME: DATE: Question 46: In your experience how do you decide when an item requires rewash? Question 47: What steps do you normally take in a complete rewash operation? KEY POINTS INDUSTRY REQUIREMENTS The candidate’s response should evidence the following These must be evidenced in the candidate’s response Indicate if response addresses KP and IR COMMENTS Record other key points and examples from conversation. Identify whether a practical assessment is warranted. Question 46. Observes OHS including PPE Identifies product is stained Classifies into category Standard operation procedures Industry terminology Identifies machines operation procedures Manufacturers’ specifications and instructions Selects & prepares chemical products Quality standards Applies prewash Workplace policy and procedure Question 47. Machine is operated according to manufacturers’ & workplace procedures Monitors washing extractor operation OHS Legislation OHS Workplace Policy Identifies operating faults and reports to supervisor Reports results to supervisor Records & stores data Transfers linen to next operation Maintains work area housekeeping standards Identifies hazards Editable Version Page 58 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations KEY POINTS INDUSTRY REQUIREMENTS The candidate’s response should evidence the following These must be evidenced in the candidate’s response Indicate if response addresses KP and IR COMMENTS Record other key points and examples from conversation. Identify whether a practical assessment is warranted. Performs control & risk assessment Performs manual handling techniques Observes Standard operating procedures Handles materials safely Stores equipment safely Editable Version Page 59 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations RECORD OF CONVERSATION LMTGN2004B Work in a team environment CANDIDATE’S NAME: ASSESSOR’S NAME: DATE: Question 48: From your experience in your workplace why have good teams been important? Question 49: Describe the sort of things you have found that make teams more effective. Question 50: How have you been able to help other members of your team? KEY POINTS INDUSTRY REQUIREMENTS The candidate’s response should evidence the following These must be evidenced in the candidate’s response Indicate if response addresses KP and IR COMMENTS Record other key points and examples from conversation. Identify whether a practical assessment is warranted. Question 48. Helps staff to work efficiently with others Identifies improvements in processes and systems Assists with interaction with other team members Provides support where required Assists with general communication Standard operation procedures Industry terminology Workplace policy and procedure Question 49. Roles & responsibilities are better identified Recognition of effort applied Ideas for improvement are addressed Contribution to work plans is made Clearer activities & objectives set Better communication ensured Question 50. Observes and implements OHS practices Communicates more effectively Editable Version Page 60 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations KEY POINTS INDUSTRY REQUIREMENTS The candidate’s response should evidence the following These must be evidenced in the candidate’s response Indicate if response addresses KP and IR COMMENTS Record other key points and examples from conversation. Identify whether a practical assessment is warranted. Providing effective support Makes appropriate contributions to team effort Gaining agreement of team reporting lines Editable Version Page 61 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations RECORD OF CONVERSATION LMTGN2009B Operate computing technology in a textiles, clothing & footwear workplace CANDIDATE’S NAME: ASSESSOR’S NAME: DATE: Question 51: What are some of the computer programs and processes you’ve used at work? Question 52: What are the main things you have had to be aware of when using a computer? KEY POINTS INDUSTRY REQUIREMENTS The candidate’s response should evidence the following These must be evidenced in the candidate’s response Indicate if response addresses KP and IR COMMENTS Record other key points and examples from conversation. Identify whether a practical assessment is warranted. Question 51. Identifies/selects software applications, eg: Word processing, email, internet browsers, spreadsheets, specialised (in-house) programs Standard operation procedures Familiar with sources of data and information Manufacturers’ specifications and instructions Familiar with various technology Question 52. Industry terminology Accesses & uses relevant technology Workplace policy and procedure Navigates relevant software applications OHS Legislation Enters, changes, deletes and/or stores information OHS Workplace Policy Ergonomics understood Applies OHS Knowledge of where to find help Uses start up & shut down procedures Editable Version Page 62 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations RECORD OF CONVERSATION LMTDC2001A Provide customer services in a dry cleaning or laundry enterprise CANDIDATE’S NAME: ASSESSOR’S NAME: DATE: Question 53: Describe how you have gone about helping customers and making sure their needs have been understood and met. Question 54: What steps have you normally taken to ensure a customer’s items are correctly handled and returned to them after processing? Question 55: Give an example of how you have handled a customer complaint. KEY POINTS INDUSTRY REQUIREMENTS The candidate’s response should evidence the following These must be evidenced in the candidate’s response Indicate if response addresses KP and IR COMMENTS Record other key points and examples from conversation. Identify whether a practical assessment is warranted. Question 53. Identifies specific service required Outlines available services Determines and confirms services charges Standard operation procedures Industry terminology Discusses specific options for dry cleaning Workplace policy and procedure Discusses specific options for laundry needs OHS Legislation Reads & interprets workplace procedures & instructions OHS Workplace Policy Question 54. Identifies / confirms article, fabric Identifies / confirms dry cleaning requirements Identifies / confirms laundry requirements Follows instructions on tags Inspects articles Checks to ensure requirements are met Editable Version Page 63 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations KEY POINTS INDUSTRY REQUIREMENTS The candidate’s response should evidence the following These must be evidenced in the candidate’s response Indicate if response addresses KP and IR COMMENTS Record other key points and examples from conversation. Identify whether a practical assessment is warranted. Items retrieved & presented to customer Processes transaction through point of sale equipment accurately Observes OHS requirements Question 55. Acknowledges complaint Clarifies specific difficulties Proposes options for resolution Negotiates solution Implements strategies for resolution & relevant staff notified Refers issues requiring additional assistance Editable Version Page 64 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations SECTION D Practical Tasks and Observation Recording Sheets You use this section to assist you in determining a candidate’s competency in those areas where they have not yet successfully demonstrated their skills, knowledge and prior experience. Therefore, candidates are not required to complete all tasks. You select tasks after considering available evidence collected through previous phases and according to context and needs of each candidate. Editable Version Page 65 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations PRACTICAL TASKS Candidates are not required to complete all tasks. The Assessor is to select tasks after considering available evidence collected through previous phases and according to the context and needs of each candidate. Unit of Competency LMTGN2001B Follow defined OHS policies and procedures LMTGN2002B Apply quality standards LMTG2003B Work in the textiles, clothing & footwear industry LMTLA2002A Operate washing machines LMTA2003A Practical Task GC1 While completing all tasks the candidate is to demonstrate their ability to convey to others and follow workplace health and safety policy and procedure, reporting identified hazards to the relevant person/people in a timely manner and encouraging participation of other workers. The reports should be formatted to the organisations standards and filed appropriately. Over a period of one month all work tasks are to be inspected at relevant intervals of each job, against job specifications and customer requirements for quality purposes. The result of the inspections as well as returns/faults/replacement and customer feedback is to be recorded according to the organisations policy and procedure. While completing all tasks the candidate is expected to demonstrate skills and knowledge in the basic principles of working in the laundry industry. Task 1. The candidate is required to demonstrate their competencies in washing operations, including setting up and operating a washing machine, conducting rewash functions, and safely and appropriately handing laundry chemicals. Control washing machines operation (P) LMTLA2001A Conduct safe handling of laundry chemicals LMTLA2004A Perform linen rewash LMTGN3001B Control production in a section of a textiles, clothing & footwear LMTGN3009B Supervise operations in a textiles, clothing & footwear enterprise LMTGN2004B Work in a team environment LMTGN2009B Task 2. This task requires the candidate to demonstrate their competencies in the area of supervising operations, controlling a process and operating computers in a team environment, as well as demonstrating competence in planning their own work and outcomes. A typical supervisory and production control scenario is to be demonstrated, including how different issues are identified and dealt with. Those relating to team dynamics or any other issue of a confidential nature can be discussed. This task may be partly assessed by developing documents such as production schedules, staff rosters and production measurements that the candidate has been responsible for. Where computer systems are available for use the candidate is to demonstrate their competence in and understanding of normal applications that are used on a regular basis. Operate computing technology in a textiles, clothing & footwear workplace Editable Version Page 66 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations Unit of Competency Practical Task LMTGN3005B Plan tasks to assist production operations LMTGN3002B Organise & plan own work to achieve planned outcomes LMTLA2007A Finish products for dispatch LMTLA2005A Operate hydro extractor LMTLA2006A Perform conditioning & drying processes LMTCL3004B Press whole garments LMTLA3002A Determine linen rental requirements LMTDC2001A Provide customer services in a dry cleaning or laundry enterprise LMTGN2006B Perform test or inspection to check product quality LMTDC2010A Identify fabric & garment cleaning requirements Task 3. The candidate is required to demonstrate the ability to competently perform various specialised functions within laundry operations as they arise. To meet the requirement the candidate must satisfactorily perform the following functions: a. Operate a hydro extractor, explaining its capabilities and discussing safety considerations. b. Perform conditioning and drying processes, explaining quality and product care requirements and identifying safety considerations. c. Press at least two whole garments of different types and explain product care and safety issues for both. d. Prepare as least two different types of products for dispatch, outlining the steps taken to ensure the garments are not damaged in transit. Task 4. The candidate is required to demonstrate each of the following within the enterprises policy and procedure: a. Helping a customer with a specific enquiry b. Addressing a customer complaint c. Assisting a client with a linen rental requirement Task 5. Using product samples taken from the workplace, the candidate is to demonstrate their competencies in ensuring products are handled in ways that will ensure the optimum outcome. a. Garments of different fabric types are to be selected and the candidate will demonstrate how to clean them and what considerations must be taken into account b. The same garments will be used as samples for a testing procedure. The candidate will demonstrate the procedure and the process producing outcomes that meet enterprise quality requirements Page 67 of 90 Editable Version RPL Assessor Kit LMT31107 Certificate III in Laundry Operations OBSERVATION RECORDING SHEET Practical Tasks CANDIDATE’S NAME: SIGNATURE: DATE: ASSESSOR’S NAME: SIGNATURE: DATE: LOCATION: NB: The skills listed below must be verified by a competent assessor through observed demonstration either in the candidate’s workplace as part of the candidate’s normal work duty OR as part of a practical assessment/demonstration set by the assessor. Unit and element covered in task LMTGN2001B 1, 2, 3 Task No. GC 1 Observable behaviours in task Identifies & applies risk control measures Identifies & reports workplace hazards LMTGN2002B Uses problem solving strategies 1, 2, 3, 4, 5 Follows workplace practices for accidents & emergency situations LMTG2003B LMTLA2001A Reads, interprets & follows information on work specifications, standard operating procedures & work instructions 1, 2, 3 Attends team meetings 1, 2, 3, 4, 5, 6 Carries out visual inspections of materials, component parts & final products Identifies faults and finds the cause Keeps clear and accurate records/reports Carries out physical measurements Interprets and applies defined procedures for quality outcomes Identifies key industry & workplace processes & Editable Version Industry requirements Assessor’s comments Indicate if behaviour observed Date assessed OHS legislation and regulations including PPE, manual handling MSDS Principles of Quality Assurance Industry codes of practice Principles of Risk Management Duty of Care Workplace policy and procedure Principles of environmental protection Waste management Awards, agreements and conditions of employment Workplace Page 68 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations Unit and element covered in task Task No. Observable behaviours in task Industry requirements representatives communication Identifies and uses most appropriate materials for the job Anti-discrimination Assessor’s comments Indicate if behaviour observed Date assessed EEO legislation Accesses information as required Utilises correct handling and disposal methods for chemicals Questions & makes inquiries Demonstrates awareness of job roles and responsibilities Identifies department roles and representatives Demonstrates knowledge of own skill and commitment to professional development Works effectively with others Cleans work area and disposes of waste appropriately LMTLA2002A 1, 2, 3 LMTA2003A 1, 2, 3 LMTLA2001A Task 1 Accesses/develops production schedule Prepares load accordingly Sorts colours / whites / fabric type Confirms loads & washing requirements Empties pockets Standard operating procedures Industry terminology Manufacturers’ specifications & instructions 3 Prepares laundry chemicals – automatically injected LMTLA2004A Checks manual Workplace policy and procedure 1, 2, 3 Identifies washing sequence OHS Legislation Loads correct weight OHS Workplace Policy Chemical correctly dosed Materials Safety Data Sheets Quality standards Page 69 of 90 Editable Version RPL Assessor Kit LMT31107 Certificate III in Laundry Operations Unit and element covered in task Task No. Observable behaviours in task Select appropriate program Industry requirements Assessor’s comments Indicate if behaviour observed Date assessed Codes of practice Follows operating instructions Monitors correct water, temperature & chemical levels Directs product to the correct area Monitors process Observes environmental requirements Manages spills & leaks Aware of fire risk Aware of personal exposure of certain chemicals Aware of mechanical failures & the processes Safe storage of equipment Identifies and classifies stains Applies rewash processes Identifies any operating faults & reports to supervisor LMTGN3001B 1, 2, 3 LMTGN3009B 1, 2, 3, 4, 5 LMTGN2004B 1, 2, 3, 4 LMTGN2009B 1, 2, 3 LMTGN3005B 1, 2, 3, 4 LMTGN3002B Task 2 Identifies & organises machines, staff, resources & processes Standard operating procedures Identifies product targets Industry terminology Identifies key production conditions Manufacturers’ specifications & instructions Organises required raw materials Clarifies & communicates tasks Considers supply & production schedule requirements Uses appropriate software Quality standards Workplace policy and procedure OHS Legislation Inputs and/or removes data Page 70 of 90 Editable Version RPL Assessor Kit LMT31107 Certificate III in Laundry Operations Unit and element covered in task 1, 2, 3, 4, 5, 6 Task No. Observable behaviours in task Industry requirements Saves and stores data OHS Workplace Policy Checks compliance with specified requirements Materials Safety Data Sheets Assess outcome production against targets Assessor’s comments Indicate if behaviour observed Date assessed Monitors activities Manages supply of resources Identifies, reports/records & investigates non compliance issues Ensures maintenance of machinery as per schedule Communicates with staff Discusses operational processes with supervisor Considers training requirements Allocates work to optimise production Observes team communication/relations Helps staff to work efficiently with others Identifies improvements in process & systems Assists with interaction with other team members Provides support where required Confirms job requirements Uses planning tools that are available – computers, calculators, whiteboards, etc Implement plan and monitors Discusses & applies improvements to the plan Receives feedback from team members Documents & acts on feedback Tasks completed according to instructions Page 71 of 90 Editable Version RPL Assessor Kit LMT31107 Certificate III in Laundry Operations Unit and element covered in task Task No. Observable behaviours in task Industry requirements Assessor’s comments Indicate if behaviour observed Date assessed Monitors against specifications & deadlines Identifies & rectifies work not meeting requirements or quality standards Considers deadlines, objectives & operational sequences Identifies & access required resources LMTLA2007A 1, 2, 3 LMTLA2005A 1, 2 LMTLA2006A 1, 2, 3 LMTCL3004B 1, 2, 3 Task 3 Is familiar with some or all of the following equipment; Roller or chest ironer; towel folder or team folder; tunnel finishers or steam tunnel; slacker or feeder; trouser topper; trouser legger; dolly; puffer; dry press; hand iron; hot head press; coat press; feeding equipment; single or multi roller iron; sheet machine Hydro extraction machine (manual/spring loader); membrane press; hydraulic rams; conveying equipment; transfer equipment Identifies hazards ie; sharps and substances Empties pockets Performs start up and stopping procedures Sorts product Prepares product for finishing Inserts product into finishing equipment eg; manually or by proper aids Monitors machines Identifies and reports operating faults Identifies damaged products for repair / return Manages re-wash, repair or condemned product Folds product to workplace and client Page 72 of 90 Editable Version RPL Assessor Kit LMT31107 Certificate III in Laundry Operations Unit and element covered in task Task No. Observable behaviours in task Industry requirements Assessor’s comments Indicate if behaviour observed Date assessed requirements Products classified Checks storage equipment Stores product for distribution Maintains records Loads machines according to type Follows laundry loading procedures Interprets production schedule and workload priorities Observes schedules for drying of dryer filters Selects appropriate cycle, timing, temperature for each load Follows drying programs for product type and load size Ensures work area set-up to meet requirements Cleans and checks pressing equipment Lays out work for proximity and sequence Checks garment quality Selects & uses attachments Sequences pressing Applies heat, steam, vacuum, pressure and time according to product requirements Inspects garments against standards Garments are hung / packed and sent to dispatch area LMTLA3002A 1, 2, 3 Task 4 Assess client’s quality standards Standard operating Page 73 of 90 Editable Version RPL Assessor Kit LMT31107 Certificate III in Laundry Operations Unit and element covered in task Task No. LMTDC2001A 1, 2, 3, 4 LMTGN2006B 1, 2, 3 LMTDC2010A 1, 2 Task 5 Observable behaviours in task Industry requirements Identifies specific industry requirements Establishes volume of linen Establishes rental period Determines functional & style requirements Check stock for availability Determines pick up / delivery frequency Completes documentation Identifies specific service required Outlines available services Determines & confirms services charges Discusses specific options for dry cleaning or laundry needs Identifies/confirms article, fabric, dry cleaning requirements, laundry requirements Follows instructions Inspects articles Checks to ensure requirements are met Records details Addresses client and retrieves their item Acknowledges complaints Clarifies specific difficulties Proposes options for resolution Negotiates solution Processes sale procedures Selects materials or samples Tests samples against specified standards Undertakes prescribe testing or inspection procedure Collects data Records outcomes Standard operating procedures Assessor’s comments Indicate if behaviour observed Date assessed Industry terminology Manufacturers’ specifications & instructions Quality standards Workplace policy and procedure OHS Legislation OHS Workplace Policy Materials Safety Data Sheets Industry terminology Quality standards Workplace policy and procedure Page 74 of 90 Editable Version RPL Assessor Kit LMT31107 Certificate III in Laundry Operations Unit and element covered in task Task No. Observable behaviours in task Reports to appropriate staff Identifies care labelling symbols Understands meaning of care instructions Identifies consequences of proper care Correctly identifies type & care of fabric Identifies, finishes, trim & embellishments Determines measures to control fabric problems Industry requirements Assessor’s comments Indicate if behaviour observed Date assessed OHS Legislation OHS Workplace Policy Materials Safety Data Sheets Australian standards Page 75 of 90 Editable Version RPL Assessor Kit LMT31107 Certificate III in Laundry Operations SECTION E Resources for Practical Tasks You use this section to access any resources required by the candidate to undertake the practical task/s or scenario/s. They are suggested resources only. You may wish to modify or use other resources for the assessment tasks. Editable Version Page 76 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations SECTION F Third Party Verification The preferred approach in gaining third party validation is to take the forms in this section to the candidate’s previous employers or referees to gain confirmation of the candidate’s skills against the required competencies. This would be done during a conversation or interview with these people. It may be beneficial to make contact with the employers/referees early in the recognition process to make appointments, particularly if you have to travel some distance to visit them. This may be done on the same day as a practical assessment in the workplace if appropriate. It is recommended that verification be obtained from one or two referees who can confirm the candidate’s industry skills in context over time. Editable Version Page 77 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations REFEREE TESTIMONIAL (Date) To whom it may concern, RE: skills in/as (insert candidate name) (insert industry/job title) I certify that the above named person has: worked at for a period of years regularly undertaken the following activities within the workplace since commencing employment with this organisation: Initial those skills/ competencies (below) that the candidate has or can successfully perform in the workplace Initial _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ Competencies Follow defined OHS policies and procedures Apply quality standards Work in the textiles, clothing and footwear industry Identify fabric and garment cleaning requirements Operate washing machines Control washing machines operation (P) Conduct safe handling of laundry chemicals Organise and plan own work to achieve planned outcomes Control production in a section of a textiles, clothing & footwear Supervise operations in a textiles, clothing & footwear enterprise Plan tasks to assist production operations Finish products for dispatch Determine linen rental requirements Operate hydro extractor Perform conditioning & drying processes Press whole garments Perform test or inspection to check product quality Perform linen rewash Work in a team environment Operate computing technology in a textiles, clothing & footwear workplace Provide customer services in a dry cleaning or laundry enterprise If you would like any further information or would like to discuss any of the above, I can be contacted on Yours sincerely Signature Print Name and Position Editable Version Page 78 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations SECTION G Assessment Tables You use these tables as a reference tool to see at a glance which units/elements of competency are within the qualification. Question numbers refer to those found in SECTION C of this kit. Practical assessment/scenarios numbers refer to those found in SECTION D of this kit. It is important to note that this section is used for validation purposes only. Any mapping should be done after questions and tasks have been selected. Editable Version Page 79 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations Elements Performance Criteria Questions Practical Tasks LMTGN2001B Follow defined OHS policies and procedures 1. Identify and follow workplace practices for hazard identification and risk control 1.1 1.2 1.3 Initiative and enterprise is used to recognise hazards in work area and report to designated personnel Workplace practices and work instructions for controlling risks are identified and followed accurately OHS practices and workplace practices for dealing with hazards are identified and followed 1, 3 1 1 GC 1 GC 1 GC 1 2. Apply OHS practices to own work 2.1 2.2 2.3 2.4 2.5 Employee OHS obligations are identified Concepts of duties of care are identified Problem solving strategies are used to address safety problems, inconsistencies or concerns Role of team approach in maintaining OHS is identified Participate in OHS training 2 2 2 2, 3 2 GC 1 GC 1 GC 1 GC 1 GC 1 3. Contribute to participative arrangements for management of OHS 3.1 3.2 OHS issues are raised with designated personnel Contributions are made to participative arrangements for OHS management in the workplace within workplace practices and scope of responsibilities 3 2 GC 1 GC 1 LMTGN2002B Apply quality standards 1. Work within a quality system 1.1 1.2 Instructions and procedures are followed and duties performed according to requirements of a quality system Impact of quality system on own work is identified 4, 5 4, 5, 6, 7 GC 1 GC 1 2. Assess own work 2.1 2.2 2.3 2.4 2.5 Concepts of product quality in the workplace are identified Work is continuously checked for compliance with quality standards relevant to the operation being undertaken Impact of work activities on next in line process or final product outcomes is identified Faulty pieces or final products are identified Where required, the faults and any identified causes are recorded and reported to designated personnel 4, 5, 6, 7 4, 6 4 4,7 4, 7 GC 1 GC 1 GC 1 GC 1 GC 1 3. Assess quality of materials, component parts or final products 3.1 Received materials, component parts or final products are checked for compliance with quality standards and specifications Impact of the received materials or component parts on next in line process or final outcomes is identified Materials, component parts or products are measured, if and as required, using appropriate measuring techniques Faulty materials or component parts related to the operator’s work are identified and isolated Where required, the faults and any identified causes are recorded and/or reported to the designated personnel Causes of any identified faults are investigated and addressed by corrective action or referral to designated personnel 4 GC 1 4 6 7 7 7 GC 1 GC 1 GC 1 GC 1 GC 1 4. Investigate causes 4.1 Causes of deviations from specified quality standards for materials, component parts or final products are 4 GC 1 Editable Version 3.2 3.3 3.4 3.5 3.6 Page 80 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations Elements Performance Criteria of quality deviations 5. Complete documentation Questions Practical Tasks 4.2 4.3 investigated and reported, as required, using appropriate measuring techniques Suitable preventative action is recommended based on workplace quality standards Deviations due to skill limitations are identified and further skill development sought 4 4 GC 1 GC 1 5.1 5.2 Information on quality and other indicators of production performance is recorded All production processes and outcomes are recorded 4 4 GC 1 GC 1 LMTGN2003B Work in the textiles, clothing and footwear industry 1. Identify key industry representatives 1.1 1.2 Relevant TCF sectors are identified Industry representatives and their roles are identified 8 8 GC 1 GC 1 2. Identify relevant legislation and guidelines 2.1 2.2 2.3 2.4 Relevant legislation and guidelines common to employment within TCF sector are identified Rights, responsibilities and legal obligations are identified Concepts of product quality in workplace are identified Employability skills for workplace production are identified 9 9 9 9 GC 1 GC 1 GC 1 GC 1 3. Identify production processes and supply chains 3.1 3.2 3.3 Workplace materials are identified Workplace production processes for converting materials into products are identified Workplace supply chains for products are identified 10 10 10 GC 1 GC 1 GC 1 4. Describe workplace processes 4.1 4.2 4.3 4.4 4.5 Workplace practices are identified Key activities of workplace are described Key personnel and their roles are identified OHS practices are identified Workplace areas or departments and their role in the production process are identified 9 10 10 2, 3 8, 10 GC 1 GC 1 GC 1 GC 1 GC 1 5. Learn skills for productive work 5.1 5.2 5.3 5.4 5.5 Required skills for current work role are identified Skill limitations are identified Opportunities for further skill development are identified Plan for learning required skills is developed with or accepted from the supervisor Learning and development activities are participated in 10 10 10 10 10 GC 1 GC 1 GC 1 GC 1 GC 1 6. Manage own work 6.1 Responsibility is taken for own work tasks and role 6.2 Initiative is used to articulate ideas and suggestions for improvements in own work processes 6.3 Problem-solving strategies are used to address problems, inconsistencies or concerns when fulfilling work role 6.4 Own work is monitored against workplace standards and areas for improvement identified and acted upon 6.5 Work effectively and cooperatively with others in work team 10 10 10 10 10 GC 1 GC 1 GC 1 GC 1 GC 1 LMTDC2010A Identify fabric and garment cleaning requirements Editable Version Page 81 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations Elements Performance Criteria Questions Practical Tasks 1. Interpret care labelling 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 Information on care labels is identified Care labeling symbols are interpreted Meaning of care instructions is identified Care categories are identified Role of Australian Standards in care labeling is identified Care considerations are identified Care labeling information is used to identify potential fabric problems caused by improper handling Consequences of improper handling 11 11 11 11 11 11 11 11 5 5 5 5 5 5 5 5 2. Identify fabric or garment cleaning requirements 2.1 2.2 2.3 2.4 2.5 Fabrics are correctly identified Fabric finishes, trims and embellishments that may affect handling are identified Care requirements of garments are identified Measures to control fabric problems are determined, according to fabric handling requirements and OHS practices Information resources are used to expand own knowledge of cleaning requirements 11 11 11 11 11 5 5 5 GC1, 5 GC1, 5 12 12 12 12 1, 12 12 1 1 1 1 1 1 LMTLA2002A Operate washing machines 1. Prepare for wash 1.1 1.2 1.3 1.4 1.5 1.6 Production schedule and work load priorities are correctly identified and followed Washing machine loads and washing requirements are confirmed Laundry chemicals are prepared for use Washing sequences are identified and followed for a given process or product Safety procedures, including the use of protective clothing, to be undertaken when handling soiled product are identified Operator manuals are accessed as required 2. Operate automatic washing extractor 2.1 Automatic washing machine is loaded with correct weight according to workplace procedures and OHS practices 2.2 Laundry chemicals correctly dosed and applied according to load requirements 2.3 Program is selected according to load requirements 2.4 Washing machine is operated in accordance with operating instructions 2.5 Washing machine operation is monitored and any inconsistencies are identified and reported 2.6 Washing machine is unloaded using correct manual handling techniques where required 13 13 13 13 13 13 1 1 1 1 GC1, 1 1 3. Operate manual washing extractor 3.1 3.2 3.3 3.4 3.5 14 14 14 14 14 1 1 1 1 1 Editable Version Manual washing extractor is loaded with correct weight according to workplace procedures and OHS practices Laundry chemicals are correctly dosed and applied according to load requirements Washing machine is operated in accordance with operating instructions Washing machine operation is monitored and any inconsistencies are identified and reported Washing is unloaded using appropriate manual handling techniques where required Page 82 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations Elements Performance Criteria 4. Complete wash 4.1 Washing is transferred to next operation 4.2 Housekeeping is conducted to maintain work area standards 4.3 Standardised documentation is completed Questions Practical Tasks 13, 14 13, 14 13, 14 GC1 LMTLA2003A Control washing machines operation (P) 1. Determine wash requirements 1.1 1.2 1.3 1.4 1.5 1.6 1.7 Production schedule and work load priorities are identified Washing extractor loads are accurately determined by counting, weight, volume or classification Weighing machines are operated and size of load is determined by correctly reading indicator scales Washing sequences are selected for a given process or product Chemical dispensing is selected for chemical dosing system, where relevant Washing requirements are determined for specific loads Operator manuals are accessed as required 12 15 15 15 15 15 15 1 1 1 1 1 1 1 2. Monitor washing 2.1 2.2 2.3 2.4 2.5 Washing machine operation is monitored for correct water, temperature and chemical levels Chemicals and dosing system are monitored for correct operation Program operation is monitored to ensure correct function Washing extractor operational faults are reported Required documentation is completed 15 15 15 15 15 1 1 1 1 1 3. Classify product 3.1 3.2 3.3 Product is classified and sorted according to finishing requirements Product is directed to correct area for finishing Work area is checked for maintenance to housekeeping standards 15 15 15 1 1 GC1 16 16 16 16 16 GC1 GC1 GC1 GC1 GC1 LMTLA2001A Conduct safe handling of laundry chemicals 1. Access workplace information on cleaning chemicals 1.1 1.2 1.3 1.4 1.5 Relevant regulations and codes of practice relating to the control of hazardous substances are identified Workplace information regarding the safe handling of cleaning chemicals is accessed Workplace procedures relating to cleaning chemicals are identified Personal responsibilities in working with cleaning chemicals are identified Material Safety Data Sheets (MSDS) for cleaning chemicals are identified and common terminology interpreted 2. Identify control measures 2.1 2.2 2.3 Risks associated with cleaning chemicals are identified Measures for controlling risks associated with cleaning chemicals are identified Personal Protective Equipment relevant to the use of cleaning chemicals are identified 1, 17 1, 17, 18 17 GC1 GC1 GC1 3. Apply safe handling of cleaning 3.1 3.2 3.3 Personal Protective Equipment is used correctly Work area is adequately ventilated and ignition sources eliminated Cleaning chemicals are handled and stored according to OHS practices and workplace requirements 17 18 1, 17, 18 GC1 1 GC1, 1 Editable Version Page 83 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations Elements chemicals Performance Criteria 3.4 3.5 3.6 3.7 3.8 Machinery and equipment associated with use of cleaning chemicals are operated safely OHS issues, faults, or emergencies are reported to the relevant personnel Accidents and emergencies are acted upon according to procedures for the cleaning chemical Housekeeping is conducted and work area standards maintained Cleaning chemicals are disposed of according to regulatory requirements, including MSDS recommendations Questions Practical Tasks 17 17, 18 18 18 16 1 GC1, 1 GC1, 1 1 GC1 LMTGN3002B Organise and plan own work to achieve planned outcomes 1. Confirm and interpret work requirements 1.1 1.2 Work requirements are confirmed with relevant personnel Work requirements are interpreted 19 19 GC1, 2 GC1, 2 2. Develop personal work plan 2.1 2.2 2.3 Steps required to complete work are identified and confirmed with other personnel Quality requirements are confirmed and interpreted Critical deadlines, outcome objectives and sequence of operations are established and documented 19 19 19 2 GC1, 2 2 3. Communicate with relevant personnel 3.1 3.2 Relevant personnel are identified and contacted Operation plan is confirmed or altered 19 19 2 2 4. Access resources 4.1 4.2 Specified resources are identified and accessed according to work plan Use expertise of other personnel and learning opportunities to expand ability to meet work targets 19 19 2 GC1, 2 5. Coordinate work 5.1 5.2 20 20 2 2 5.3 5.4 Work is assessed according to planned steps and quality criteria Work is regularly checked against specifications, established deadlines and identified quality standards and action is taken to rectify work which is not according to requirements Problems are identified and investigated Problems are rectified or reported 20 20 2 GC1, 2 6. Keep records of work 6.1 6.2 Record system is established Records are kept according to record system procedures 20 20 GC1, 2 GC1, 2 7. Implement OHS practices 7.1 OHS practices are identified and followed 7.2 Action is taken according to OHS practices to prevent accidents and to eliminate risks to personal safety 1, 2, 20 1, 2, 3, 20 GC1 GC1 21 21 1, 21 21 21 2 2 GC1, 2 2 2 LMTGN3001B Control production in a section of a textiles, clothing and footwear enterprise 1. Identify requirements for efficient production Editable Version 1.1 1.2 1.3 1.4 1.5 Machine operations, staff, resource & production processes within work area are identified Production targets for work area are identified Quality Standards & OHS practices for work area are identified Key conditions affecting production are identified Supply production scheduling requirements for area are identified Page 84 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations Elements Performance Criteria Questions Practical Tasks 2. Monitor and assess production efficiency 2.1 2.2 2.3 2.4 2.5 Compliance to specified requirements is checked to ensure efficiency is maintained Non-compliance is identified, reported or recorded & investigated to determine causes Production outcomes are assessed against targets Ongoing monitoring activities are implemented to assess production efficiency Additional information is sought as required to monitor efficiency 22 22 22 22 22 2 GC1, 2 2 2 2 3. Control production to achieve efficiency targets 3.1 3.2 3.3 3.4 3.5 Production standards are set or interpreted to meet production targets Corrective or preventative action is recommended & implemented Targets & procedures are communicated to relevant personnel in a logical & easily understood manner Supply of resources is managed & ensured as required Maintenance of machinery is scheduled as required 23 23 23 23 23 2 2 2 2 2 LMTGN3009B Supervise operations in a textiles, clothing and footwear enterprise 1. Identify scope of supervisory responsibility 1.1 1.2 1.3 1.4 Machine operations, staff, resources & operation processes within work area are identified Scope & limitations of supervisory role are identified Production targets are determined Maintenance requirements are identified 24 24 24 24 2 GC1 2 2 2. Provide technical support to operators 2.1 2.2 2.3 2.4 2.5 Operator roles & allocation of personnel are identified Operator productivity & ability to conduct work effectively & safely are monitored Training needs are identified & communicated to appropriate personnel Technical problems raised by operations regarding machinery, product quality, & operational safety are addressed Technical support in the skill & knowledge associated with operations is provided to operators 24 24 24 24 24 GC1, 2 2 GC1, 2 GC1, 2 2 3. Supervise team activity 3.1 3.2 3.3 3.4 3.5 3.6 Production standards are communicated to team members Work allocation requirements are monitored & addressed in order to maintain optimum production efficiency Targets & procedures are communicated to appropriate personnel in a logical & easily understood manner Team communication & relations are monitored & supported Team compliance with OHS practices is monitored Production output is monitored against targets & addressed as necessary 24, 25 24 25 25 2, 24 24 2 2 GC1, 2 GC1, 2 GC1 2 4. Liaise with downstream & upstream areas & management 4.1 4.2 4.3 4.4 Liaison with downstream & upstream areas is maintained to ensure quality & efficiency of operations as required Management is kept informed of progress & any issues which may affect operation outcomes Ongoing liaison is maintained with management to guide operation targets Opportunities to minimise down time are discussed & arranged with maintenance staff & management 25 25 25 25 2 2 2 2 5. Ensure workplace 5.1 Documentation procedures are identified for each step of operations 26 GC1, 2 Editable Version Page 85 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations Elements documentation Performance Criteria 5.2 Compliance with documentation requirements is monitored 5.3 Movement of materials through operations is monitored to assess progress 5.4 Enterprise documentation is completed Questions Practical Tasks 26 26 26 GC1, 2 2 GC1, 2 27 27 27 27 2 2 GC1 2 28 28 2 GC1, 2 28 28 28 28 2 2 29 29 2, 29 29 2 2 GC1 GC1 27, 28, 29 GC1, 2 29 29 2 GC1, 2 30, 31 30 30 31 31 31 31 3 GC1, 3 3 3 3 3 3 LMTGN3005B Plan tasks to assist production operations 1. Clarify planning requirements 1.1 1.2 1.3 1.4 Planning requirements are discussed with supervisor & work brief is confirmed Timeline, jobs, & work priorities associated with planning task are confirmed with supervisory or manager Workplace practices & documentation requirements associated with planning task are assessed for relevance Key personnel associated with planning task are identified 2. Conduct planning task 2.1 Planning task requirements are communicated to team, section or individuals as required to secure positive input 2.2 Previous & current work practices, organisational guidelines, documentation systems & quality standards are assessed & relevant criteria are applied to planning task 2.3 Planning tools & techniques are used 2.4 Key personnel are consulted during planning activity 2.5 Proposals for plan are developed to meet planning requirements 2.6 Planning proposal is tested with key personnel 3. Apply plan 3.1 3.2 3.3 3.4 Plan is implemented Implementation of plan is monitored to assess plan suitability OHS practices are integrated into plan Improvements to plan are identified & applied 4. Communicate plan to work team, section, individuals 4.1 All plan information affecting work, including OHS practices & quality standards is explained logically in an easily understood manner to individuals & teams 4.2 Feedback from team, section members & individuals is sought to assist in effective operation of team or section 4.3 Plan & implementation practices are documented LMTLA2007A Finish products for despatch 1. Operate finishing equipment Editable Version 1.1 1.2 1.3 1.4 1.5 1.6 1.7 Procedures for checking, start up & stopping of finishing equipment are performed Safety requirements related to machine overrides & protective clothing are followed Schedules are followed or checked to ensure workplace requirements are met Product is classified & sorted according to finishing & rework requirements Products are prepared for finishing in accordance with product requirements Products is fed into finishing equipment manually or by use of proper aids Machines are monitored & adjusted in accordance with specified procedures & consistent with operators’ skill level Page 86 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations Elements 2. Inspect product 3. Prepare finished products for despatch Performance Criteria Questions Practical Tasks 1.8 Operating faults are identified & reported 31 2.1 2.2 2.3 2.4 2.5 Products are inspected for conformance to quality standards Products not meeting quality standards are rejected or returned for rework Damaged or torn products are identified for repair or return Rewash, repair or condemned product in deposited in appropriate container Records are completed 32 32 32 32 32 GC1 3.1 3.2 3.3 3.4 3.5 Product is folded to meet workplace requirements Products are classified Storage equipment is checked before products are packed Products are stored for distribution in allocated area Finished product records are accurately maintained 33 33 33 33 33 3 3 3 3 GC1 3 LMTLA3002A Determine linen rental requirements 1. Identify rental requirements 1.1 1.2 1.3 1.4 1.5 1.6 Typical linen requirements for types of businesses are identified Quality standards of the clients’ industry are identified Volume of line & duration of rental period required is determined Appropriate linen is identified according to function and style requirements Preferred linen is considered in terms of cost requirements Linen is selected & requirements documented 34 34 34 34 34 34 4 4 4 4 4 4 2. Coordinate delivery & collection timetables 2.1 2.2 2.3 2.4 2.5 Selected linen is checked against stock availability & ordering requirements Pick up & delivery frequency is identified, according to required volume, & client location Pick up & delivery frequency is confirmed against production & ordering requirements Pick up & delivery schedule is coordinated Linen order & schedule are finalised & confirmed with client & correctly documented 35 35 35 35 35 4 4 4 4 4 3. Complete linen rental 3.1 3.2 3.3 3.4 3.5 3.6 Orders & delivery & collection requirements are documented Orders & delivery & collection requirements are discussed & confirmed with production supervisors Linen rental cost are calculated & provided for client consideration Linen rental terms & conditions are confirmed with the client Linen rental orders & schedules are documented Work is conducted according to OHS practices 36 36 36 36 36 1, 2, 36 4 4 4 4 GC1, 4 GC1, 4 37 3 LMTLA2005A Operate hydro extractor 1. Prepare equipment Editable Version 1.1 Procedures for hydro machine start up & stopping are performed in accordance with manufacturers’ & workplace Page 87 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations Elements Questions Practical Tasks 2, 37, 39 37 GC1, 3 GC1 38 38 38, 39 3 3 38 38 3 GC1 1.1 Production schedule & workload priorities are correctly interpreted & followed 1.2 Schedules for the cleaning of dryer filters are interpreted & followed 1.3 Procedures for drying machine start up are performed in accordance with manufacturers’ specifications & workplace procedures 1.4 Operator manuals are accessed as required 40 40 40 GC1 3 3 40 GC1 2. Classify product 2.1 Product classification is checked & sorted according to finishing requirements 40 3 3. Operate dryer 3.1 Drying programs are followed for given product type & size of load 3.2 Dryers are loaded & unloaded using manual handling techniques or by correctly operating loading & unloading equipment 3.3 Appropriate cycle, timing & temperature for loads are selected, where required 3.4 Records are completed 3.5 Dryer is operated in accordance with operating instructions and OHS practices 3.6 Dryers are monitored for correct operation 3.7 Dryer operating faults are identified & reported 3.8 Risks associated with spontaneous combustion are identified & product cool down procedures are followed 3.9 Unloading is assessed 41 41 3 3 41 41 41 41 41 1, 41 41 3 3 3 3 GC1 3 2, 42 42 42 42 GC1 3 GC1, 3 3 for operation 2. Operate hydro extraction machine Performance Criteria requirements 1.2 All safety procedures relating to safe operation are followed 1.3 Operator manuals are accessed as required 2.1 Machines are loaded according to type & laundry loading procedures 2.2 Machine are monitored during operation to ensure correct balance is maintained 2.3 Machines are loaded & unloaded using appropriate manual handling techniques or by correctly operating loading & unloading equipment 2.4 Operating faults are identified & reported 2.5 Records are completed LMTLA2006A Perform conditioning and drying processes 1. Prepare machines for operation LMTCL3004B Press whole garments 1. Prepare workstation Editable Version 1.1 1.2 1.3 1.4 Work are is et up according to OHS practices Pressing equipment is cleaning & checked Routine minor maintenance is performed Work is laid out in correct proximity & sequence Page 88 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations Elements Performance Criteria 2. Press garment 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 Garment is received, quality checked, & any follow-up action determined Faults, spots & marks are identified & appropriate action taken Appropriate attachments are selected & used Pressing is sequenced Work is positioned on pressing equipment according to product requirements Heat, steam, vacuum, pressure & time are applied according to product requirements & fabric specifications Work is pressed according to OHS practices Equipment & work handling are controlled for variations in work type & construction & pressing requirements 3. Despatch pressed garment 3.1 3.2 3.3 3.4 3.5 Pressed garment is inspected & compared against workplace pressing standards Results of inspection of work are recorded Subsequent action to correct faulty work is reported and recorded Preventative action taken to avoid any recurrence of faulty work is recorded Pressed garment is hung or packed & directed to required despatch area, despatch storage or packing sections Questions Practical Tasks 42 42 42 42 42 42 2, 42 42 3 3 3 3 3 3 GC1 GC1, 3 43 43 43 43 43 3 GC1 GC1 3 LMTGN2006B Perform test or inspection to check product quality 1. Prepare for test or inspection 1.1 Appropriate materials or samples are selected 1.2 Equipment is selected, prepared & calibration confirmed 44 44 5 5 2. Perform test or inspection 2.1 Samples are tested against specified standards according to required quality standards & using prescribed testing or inspection procedures 2.2 Checks are assessed 44 5 44 5 3.1 Data collected is converted into a form suitable for interpretation where required 3.2 Outcomes are reported & appropriate personnel advised 3.3 Result is recorded 45 45 45 5 GC1, 5 GC1, 5 1.1 Steps for identifying the stained product are followed in accordance with OHS practices, including use of personal protective equipment 1.2 Stain is identified & classified into categories 1.3 Rewash requirements for the identified stain & product type are determined 46 GC1 46 46 1 1 2.1 Preparation for rewash is assessed in accordance with machine operation procedures 2.2 Chemical products are prepared & used according to supplier & laundry requirements & prewash applied as required 2.3 Machine is operated in accordance with manufacturer’s & workplace procedures 47 47 1 1 47 1 3. Record & report result LMTLA2004A Perform linen rewash 1. Determine rewash requirements 2. Carry out rewash procedure Editable Version Page 89 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations Elements 3. Complete rewash Questions Practical Tasks 2.4 Washing extractor operation is monitored to ensure correct function 2.5 Operating faults are identified & reported 47 47 1 1 3.1 Data is recorded & stored in accordance with industry & workplace procedures 3.2 Linen is transferred to next operation 3.3 Work area housekeeping standards are maintained 47 47 47 GC1 1 GC1 Performance Criteria LMTGN2004B Work in a team environment 1. Determine team role & scope 1.1 Role & scope of team is identified from available information 1.2 Team parameters, reporting relationships & responsibilities are identified from team discussions & appropriate external sources 49 49 GC1, 2 GC1, 2 2. Identify own role & responsibility within team 2.1 2.2 2.3 2.4 49 49 48 49 GC1, 2 GC1, 2 2 GC1, 2 3. Participate in team planning 3.1 Team work plans are contributed to 3.2 Ideas for improvement to team work are contributed 48 48 2 2 4. Operate as a team member 4.1 Effective & appropriate forms of communication are used & interactions are undertaken with team members who contribute to known team activities & objectives 4.2 Effective & appropriate contributions are made to complement team activities & objectives, based on own skills & competencies 4.3 Team agreed reporting lines are followed 4.4 OHS practices are followed 48, 49, 50 2 48, 49 2 50 1, 2, 3, 50 GC1, 2 GC1, 2 Own role & responsibilities within team environment are identified Roles & responsibility of other team members are identified & recognised Reporting relationships within team & external to team are identified Responsibility for own skill development to support team functioning is identified LMTGN2009B Operate computing technology in a textiles, clothing and footwear workplace 1. Determine work requirements 1.1 1.2 1.3 1.4 1.5 Type of work to be performed is determined Required technology is identified Software application to be used are identified Data input or information sources to be used are identified Required skills for software application are identified 51 51 51 51 51 2 2 2 2 2 2. Use technology 2.1 2.2 2.3 2.4 Ergonomic conditions are established Key features of technology are identified Technology is started up and shut down Technology is used according to OHS practices 52 52 52 52 GC1, 2 Editable Version Page 90 of 90 RPL Assessor Kit LMT31107 Certificate III in Laundry Operations Elements 3. Select & use program features Performance Criteria Questions Practical Tasks 2.5 Assistance is accessed if required 2.6 Impact of technology use is explained & related to the work role 52 52 3.1 3.2 3.3 3.4 3.5 52 52 52 52 52 2 2 2 2 Software application menus are navigated to access information Information or data is entered, changed or removed as required Information or data is saved & stored Key features of software application are identified Support is accessed to ensure skills are achieved LMTDC2001A Provide customer service in a dry cleaning or laundry enterprise 1. Establish customer requirements 1.1 1.2 1.3 1.4 1.5 1.6 Information concerning customer need is sought in order to identify the specific service required Available services are outlined to the customer, where necessary Service charges are determined & confirmed with customer Specific options for particular dry cleaning or laundry needs are discussed with the customer, as required Situations requiring additional assistance are recognised & referred Workplace procedures & instructions are read & interpreted 53 53 53 53 53 53 4 4 4 4 4 4 2. Complete service instructions 2.1 2.2 2.3 2.4 2.5 Article, fabric & dry cleaning or laundry requirements are identified or confirmed Instructions, including special attention tags, are completed to identify article & cleaning requirements Customer records & reference dockets are processed including recording of damage & missing trim Articles are hung or stored, ready for dry cleaning or laundry Knowledge of customer services processes are applied to perform required tasks 54 54 54 54 54 4 4 4 4 4 3. Process article & return to customer 3.1 3.2 3.3 3.4 Articles are inspected for final check to ensure customer requirements have been met Cleaned article is retrieved & presented to customer Transaction is processed through point of sale equipment accurately Work is conducted according to OHS practices 54 54 54 1, 2, 54 4 4 4 GC1, 4 4. Handle customer complaints 4.1 4.2 4.3 4.4 Customer complaints are acknowledge & specific difficulties clarified Options for resolution are proposed & solution negotiated with customer Strategies for resolution of complaints are implemented & relevant staff notified Situations requiring additional assistance are recognised & referred 55 55 55 55 4 4 Editable Version Page 91 of 90
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