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How to create parts catalogues
effectively and at lower costs
Speaker: Herwart Schuette, Docware GmbH, Germany
Agenda
• Docware in short
• Comparison of parts catalogue creation conventional and
with professional parts catalogue software
• Parts catalogue software PARTS-PUBLISHER
• Example of a PARTS-PUBLISHER parts catalogue
• Benefits and cost saving potentials of PARTS-PUBLISHER
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Docware GmbH
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Headquarter: Fuerth, Germany
Privately owned
Established: 1987
28 employees
Core Skills:
Solutions for the information management in the after-sales
service and the spare parts business e.g.:
• Spare parts catalogues & service information systems
• Spare parts shops
All solutions are based on PARTS-PUBLISHER
• Solutions based on the standard product PARTS-PUBLISHER
• Customised solutions
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PARTS-PUBLISHER
Installations in Europe, Asia, Australia and USA: > 300
Europe:
Germany, Austria,
Switzerland, France,
Belgium, Luxembourg,
Ireland, Great Britain,
Denmark, Sweden,
Spain, Czechia
Asien:
China, Korea
USA
Australia
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Docware Customers
Successful with PARTS-PUBLISHER
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PARTS-PUBLISHER
How to create parts catalogues
effectively and at lower costs
Obstacles of
Conventional Supply of Parts and After-Sales Service Information
Complex, expensive, error-prone
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A lot of manual processes
No continuous using of existing data and data structures
Missing integration with ERP, PLM, CAD systems, etc.
Multi-processing for publishing catalogues in different media
Different systems used to create paper and electronic catalogues
Media breaks
Redundancies
The Solution: Electronic Parts Catalogues
Spare Parts Catalogue Software PARTS-PUBLISHER
Easy, economic, future-proof
• Automated processing (incl. Linking) of complex service, product
and spare parts information
• Continuous using of existing data and data structures
• Easy integration with ERP, PLM, CAD, E-Commerce systems, etc.
• Single source publishing (paper, CD, DVD, Internet)
• Optimised documentation and presentation of linked service and
parts information
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PARTS-PUBLISHER
PARTS-PUBLISHER
Standardsoftware for electronic parts catalogues
Catalogue Creation with PARTS-PUBLISHER
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Comparison of parts catalogue creation
Conventional - With Parts Catalogue Software PARTS-PUBLISHER
Conventional
With PARTS-PUBLISHER
Decentralised data management
Central data storage
Manual processing of data
Automatic (also manual if desired) processing of data,
standardised data import
High percentage of manual work steps during data
processing and catalogue creation
High degree of automation for data processing and
catalogue creation
Multiple editing of the data for output on/in various
media
Media-neutral management and processing of data, free
choice of the output medium, production of all media
(cross-media publishing) from one data pool (singlesource)
Media breaks, redundancies
Consistent data without redundancies
Lack of integration in an existing IT environment,
isolated solutions
Simple connection to ERP, PPS, PDM, CAD, e-commerce,
e-procurement and e-service systems
Great deal of effort for updates: Updates come
along with the distribution of change notifications
or redistribution of catalogues, high material costs
Updates require minimal effort; Updating of CDs in
circulation possible via the Internet; no redistribution of
CDs required
The uncontinuous usage of data means re-creation,
delays and higher costs
The continuous use of existing data means effectiveness,
increased production, improved quality and customer
satisfaction
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PARTS-PUBLISHER
Features
• Standard software with open system architecture
(standardised interfaces)
market driven, technically
mature product, guarantee of continuous development, easy
integration, easy customising
• Modular design
configuration as required, scalability
• High configuring capability
flexible customising
• SAP certified
• Based on industrial standards
future-proof, safe
investment
• With or without 3D integration
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PARTS-PUBLISHER
Standard Interfaces, Integration with an Existing or Planned IT Environment
SAP
Navision
PSIpenta
Baan
Windchill
Axapta
ABAS
PARTS-PUBLISHER
easy integration with
ERP, PPS, PDM, PLM, CRM, SRM, CAD, etc.
Intershop
Click Commerce
etc.
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Teamcenter
keytech PLM
PARTS-PUBLISHER
Catalogue
Examples
im
Aftersales und im Ersatzteilwesen
Optimiertes Informationsmanagement
Benefits,
Cost Savings
Optimiertes Informationsmanagement
im Aftersales und im Ersatzteilwesen
Cost Saving in Catalogue Creation
Saving of time and money at all processes:
Administration &
consolidation of
service and spare
part data
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Catalogue creation
& modification
Publishing and
distribution
Procurement,
stock
Cost Saving in Catalogue Creation
Administration &
consolidation of
service and spare
part data
Catalogue creation
& modification
Publishing and
distribution
Procurement,
stock
Bundling of different data sources in one central catalogue database
Modifications of data in connected systems (ERP, PLM, etc.) run directly
into the catalogue database
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Cost Saving in Catalogue Creation
Administration &
consolidation of
service and spare
part data
Catalogue creation
& modification
Publishing and
distribution
Procurement,
stock
Automated data processing
Direct data exchange with ERP, PLM, CAD systems etc. possible
All catalogues from one and the same data pool; order-, customer-, useror version-specific catalogues on demand
Catalogue templates once configured can be utilised again and again
Multilingualism point and click
Catalogue modifications and updates with only a few mouse clicks;
modifications effect all media (CD-ROM, paper, Internet ); no
redundancies
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Cost Saving in Catalogue Creation
Administration &
consolidation of
service and spare
part data
Catalogue creation
& modification
Publishing and
distribution
Single source publishing, all media from one data source
Saving of paper
Update of distributed catalogue CDs via Internet
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Procurement,
stock
Cost Saving in Catalogue Creation
Administration &
consolidation of
service and spare
part data
Catalogue creation
& modification
Publishing and
distribution
Procurement,
stock
Catalogue updates at low costs possible; therefore shorter update cycles
possible; therefore smaller editions; therefore lower costs for storing
paper and CD catalogues
Smaller storage space for supply inventory of CDs; stockkeeping for
Internet catalogues obsolete
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Summing up: Savings mainly based on:
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Connection of data sources
Central data organisation
Automation of data import
Automation of data processing / catalogue creation
One data stock for all catalogue media (Single Source)
Flexible further and multiple use of data
Possible 60 % Cost Savings
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Statements of Customers
Optimiertes Informationsmanagement
im Aftersales und im Ersatzteilwesen
Cost Savings, Increased Effectiveness
Stiebel Eltron
Increased Effectiveness, Cost Savings
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Electrical devices for domestic hot water, central heating, air-conditioning
Headquarter: Holzminden (D), 16 subsidiaries and numerous agencies throughout the world
3000 employees, turnover 2007 (incl. turnover of sales organisations): 400 Mio €
PARTS-PUBLISHER spare parts catalogue system, catalogues on CD and on the Internet
Savings
Time saving in data check due to automatic data check with
PARTS‐PUBLISHER
Cost savings in catalogue production
effected by
PARTS‐PUBLISHER
Time saving
Expenditure of time in data check before using Parts‐Publisher
Hours / Year
Source: Stiebel Eltron GmbH & Co. KG, March 2009
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Costs before using
PARTS‐PUBLISHER
Time expenditure using
Parts‐Publisher
Savings
Costs for production
of parts catalogues
with
PARTS‐PUBLISHER
Stiebel Eltron
Increased Effectiveness
Production of double the catalogues in the time period
Increased quantity
Number of brand catalogues
Number of Internet catalogues
So far
So far
With
Parts‐Publisher
Source: Stiebel Eltron GmbH & Co. KG, March 2009
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With
Parts‐Publisher
Stiebel Eltron
Shortened Update Cycles Increase Up-To-Dateness
Less effort for catalogue updating allows for shorter update intervals
Improved quality and up‐to‐dateness
Update intervals so far
Months
Source: Stiebel Eltron GmbH & Co. KG, March 2009
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Update intervals with
PARTS‐PUBLISHER
Months
Hekuma GmbH, Eching
Cost Savings
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Manufacturer of injection molding machines
Turnover 2006: 35 M €
Employees: 150
3D parts catalogues directly from Inventor
Benefits, Cost Savings
• Cost reduction in creation of catalogues and media
• Cost reduction in order processing and administration
• Cost reduction in support and hotline (less callbacks)
Cost savings of about 20.000 € p.a.
Source: Helmut Schmid, Head of After-Sales Service, Hekuma GmbH, Eching, Germany
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Masa AG, Andernach
Increased Effectiveness of the Documentation Department
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Manufacturer of machines and turn-key plants for the building materials industry
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PARTS-PUBLISHER parts catalogue system (CD, Internet) with integrated 3D models directly from
SolidEdge
drawings/project
old
new
projects/year
old
new
Reduced number of recreated drawings, increased number of catalogue projects
Source: Technical Documentation, Masa AG, Andernach, Germany
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SENNEBOGEN Maschinenfabrik
Increased Effectiveness, Cost Savings
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Manufacturer of cranes, telescopic cranes, special machinery, materials loaders and hydraulic
earth moving machinery
PARTS-PUBLISHER parts catalogue system integrated with keytech PLM (leading system)
Cost savings in paper: 750.000 pages of paper p.a. less
Reduced effort in catalogue creation:
Before:
Today:
Creation of a catalogue took
weeks
Creation of a catalogue CD takes about 15 minutes;
PDF < 1 hour
NO order-specific catalogues
Order-specific catalogues
Increased effectiveness of the
technical documentation
department:
1999: ca. 300 parts catalogues
2006: ca. 1000 parts catalogues
1000
900
800
700
600
500
400
300
200
100
0
Anzahl der
Number
Kataloge
1999
Source: SENNEBOGEN Maschinenfabrik, Straubing, Germany
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2006
of Catalogues
Stahl Konecranes
Cost Savings
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Manufacturer of carriers, lifting tools
3D-Parts catalogues for Straddle Carriers
XVL Converter at Solid-Edge work station
Michael Dietterle,
Head of Technical Documentation,
Konecranes Straddle Carrier Business,
Germany
„We save 73 hours of work per catalogue using 3D-data from SolidEdge directly for
the catalogue creation. CD catalogues instead of printed catalogues save about
3000 € per order.“
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Zeiss Industrial Metrology
Cost Savings
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Manufacturer of industrial measuring systems
Spare part and service information on DVD
12 catalogue updates p.a.
Michael Maurer,
Head of Technical Documentation,
Zeiss Industrial Metrology, Germany
„450 service technicians world wide use our service DVDs. We update these DVDs
12 times a year. Upating our distributed DVDs via Internet saves 28.000 € p.a..
This amount would incur, if the DVDs would be re-produced and re-distributed.
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Kögel Fahrzeugwerke
Decreased Ordering Errors
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Commercial vehicles, semi-trailers for general carriage of goods and vehicles for intermodal
transport, production of ca. 30.000 vehicles a year (2007), 41 vehicle lines, 50.000 vehicle variants
1500 employees (2008), turnover (2005): 250 m€
Online service portal for spare parts ordering, complaint processing and vehicle history
(introduction october 2006) based on PARTS-PUBLISHER, PSIpenta, up2date and [email protected]
3500 parts orders on an monthly avarage (19 % of the volume of orders is generated by the
service portal)
Ordering errors reduced by about 20 %
%
100
90
80
70
60
50
40
30
20
10
0
2006 2005
2008 2008
Year
Source: Kögel Fahrzeugwerke, After Sales Parts Logistic, Ulm, Germany
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Kögel Fahrzeugwerke
Relief of the Ordering Hotline
Ordering hotline calls reduced by about 30 %
%
100
90
80
70
60
50
40
30
20
10
0
2006
2005
2008
2008
Source: Kögel Fahrzeugwerke, After Sales Parts Logistic, Ulm, Germany
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Year
Kögel Fahrzeugwerke
Reduced Expenditure of Time for the Order Processing
Order processing time reduced by about 20 %
%
100
90
80
70
60
50
40
30
20
10
0
about 150 spare part orders/day
(as at June 2008)
2006
2005
2008
2008
Source: Kögel Fahrzeugwerke, After Sales Parts Logistic, Ulm, Germany
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Year
Philips Healthcare, Best (NL)
Reduced Calls on the Help Desk
Part Calls
% of
total
HD Calls
Percentage of spare partSpare
related
callsasto
the
total
number of Helpdesk calls
40,0%
Ercentage of spare part related calls on the total
number
calls
% of
SP Helpdesk
Calls/ HD Calls
35,0%
30,0%
Start improvement
Target 8
months
25,0%
Target
8 month
20,0%
Actual
Target
15,0%
Introduction
Introductione-SPF
PARTS-PUBLISHER
10,0%
5,0%
0,0%
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Month
Months
In 2001, the number of spare part case related to the total number of Hepdesk cases was about 1 to 3
In 2005, this number was reduced to 1 to 7
From 2002 to 2006 the absolute number of spare part related Helpdesk calls decreased by 92 %
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Source: Spare Part Call Reduction Report, Philips Medical, Best, Netherlands, June 2007
Philips Healthcare, Best (NL)
Reduced Calls on the Helpdesk
Spare part related Hepdesk calls
Number of
calls
3000
2500
2000
1500
3D-Säule 1
1000
500
expected
0
2001
2005
2006
2007
Year
From 2002 to 2006 the number of spare part related Helpdesk calls decreased by 92 %
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Source: Spare Part Call Reduction Report, Philips Medical, Best, Netherlands, June 2007
Philips Medical Systems, Hamburg
Return on Invest
Where the profit comes from
one creation process
15%
1st Line Service
44%
no paper
8%
3rd line Service
22%
2nd line Service
11%
Source: Presentation Bernd Lehmanski, Manager Technical Automation Information Technology, Philips Medical Systems, 2005
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Thank you for your attention!
www.docware.com
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