Document 191379

Orange County Convention Center
Orlando, Florida | May 15-18, 2011
Information Governance in Insurance: How to Establish
your Organization, and How to Grow in Smart Ways
]
Joan R. Ward, Excellus BlueCross BlueShield
Amy Clark, Excellus BlueCross BlueShield
Ina Mutschelknaus, SAP
[ Words Tell, Stories Sell…
Real Experience. Real Advantage.
[ Learning Points
Learn how to prove the value of Data Governance to your
organization.
Learn how to apply Data Governance principles to your
projects.
Learn how SAP tools support your Data Governance initiatives.
Real Experience. Real Advantage.
3
[ Agenda
Overview
How Data Governance applies to
insurance.
Selling the value of Data
Governance at Excellus.
How data quality tools can help
you scale your mountain of data.
Real Experience. Real Advantage.
4
[ About Excellus, a Lifetime Healthcare Company
Real Experience. Real Advantage.
5
[ What is Information Governance and Data Governance
Information Governance is a management process providing oversight
to ensure successful execution of your data initiatives.
Data Governance is the process of managing data quality by focusing on
root cause analysis and policy recommendations.
Excellus Data Governance Core Competencies:
Data Governance Process Design and Execution
Data Quality Performance Metrics
Metadata Strategy Development and Execution
Metadata Repository Selection and Management
Metadata Repository Content Management
Corporate Data Standard Definition
Data Quality Consultation and Analysis
Real Experience. Real Advantage.
6
[ Is the Suspense Killing You?
Real Experience. Real Advantage.
[
Real Experience. Real Advantage.
[
w/2dys tek & txtng free4m txt cld b a prb
Real Experience. Real Advantage.
[ Everyday Information Impacts Projects
Identify members/groups/providers across systems
Identify health benefits that fit in
a specific geographical area
Identify health benefits that fit in
a specific group
13029
Compliance with our Association
on geographic servicing areas
and branding rules
Accurate address locations is
necessary for all types of areas
Real Experience. Real Advantage.
10
[ How Data Quality Evolved at Excellus
Sell to Management
Corporate Resources Assigned
Re-org.
Sell to NEW Management
Corporate Resources Assigned
Re-org.
Sell to NEW Management
Are you starting to see a pattern here?
Then it finally happened!
SENIOR MANAGEMENT SUPPORT!!!
Real Experience. Real Advantage.
11
[ Dimensions of Data Governance
Data Resource Framework*
Data Management
Data Architecture
Data Availability
Enterprise
Resource
Data Description
Data Access
Management
Principles
Data Structure
Data Privacy
Cooperative
Management
Data Quality
Data Security
Business
Integration
Data
Documentation
Data Use
Based on:
Data Sharing Using a Common Data Architecture
by Michael H. Brackett
Real Experience. Real Advantage.
12
[ Alignment or Connect the Dots
HPLT and
Transformation
Leadership
Business
Process
Engineering
IT Enterprise
Architecture
These are the
Integration Points . . .
right at the source.
Real Experience. Real Advantage.
Business
Process/Data
Owners &
SMEs
Data
Governance
Conversion
Service
Request
Configuration
[ Areas that Support Data Quality: Closed-Loop Process
Theme
Theme
Real Experience. Real Advantage.
14
Identify Data
Item and
submit SR
Triage Data
Item
Prioritize
Data Item
Data
Trustee
Data
Governance
Data/Theme Data Quality Requirements
Analysts
Committee
Owner
Requester
[ The Process that Delineates the Responsibilities
Real Experience. Real Advantage.
Close SR
Identify
Data/Theme
Owner
Review /
Approve
Solution
Communicate
Solution
Perform Data
Workgroup
Process
Define
Solution
Implement
Business
Solution
Perform Data
Profiling
Process
Perform
Metadata
Management
Implement
Technical
Solution
[ DATA GOVERNANCE OF COURSE!!!
If you don’t have the time
to do it right the first time,
When will you find the time
to do it again?
Real Experience. Real Advantage.
[ Benefits of Data Governance at Excellus
Improve Provider Remittance Process.
Internal teams were coordinated
to follow the process.
Understanding why correct data
entry is important.
Monitoring the data has significantly
reduced the amount of errors and
therefore the maintenance for the
Business Areas.
That area is now spreading the word of how great our
automated Data Quality process is, throughout Excellus.
Real Experience. Real Advantage.
17
[ How to Start Building Your Governance Organization
Get Senior Management’s Attention
Find a hard ROI or a strategic project to start with.
Focus on the process and the people…technology comes later.
Understand what you have in-house (people and technology)
before you start searching outside.
Persistent communication and networking at all levels.
SLAs, business quality metrics, and process metrics.
I can teach a monkey how to
operate a PC.
I can’t teach a monkey 30
years of business experience.
Real Experience. Real Advantage.
18
[ SIPOC
Suppliers: provide inputs to the process. Whose help will we need?
Inputs: define the material, service and/or information which are
used by the process to produce the outputs. What resources will
we need?
Process: is a defined sequence of activities, which usually adds value
to inputs, to produce outputs for the customer. How do we work
to produce the products and services? Should be described in "who"
"does what" format
Outputs: are the products, services, and/or information that are
available to the customers. What outputs do we provide to fill the
customer's need?
Customers: are the users of the outputs produced by
the process. Who do we need to provide the outputs to?
Real Experience. Real Advantage.
[ How Do You Measure Your Results Metrics
How many fields do you have to
profile and how many are in
monitoring stage?
If the field is a required field, is there
no longer NULL values represented?
If a field requires specific values, is
there anything else in the field
besides those values?
Do all your mailing addresses pass
through the USPS DPV directories
without errors?
Real Experience. Real Advantage.
A+
[ Just How Big Does The Technology Have to Be
Excellus BlueCross BlueShield’s Corporate Headquarters
is the second largest mail distribution center in the Rochester area.
In 2010, we distributed 27,274,200 pieces
of USPS mail.
(This does not include UPS, packages, etc…)
Of that mail, 256,125 pieces were returned
costing Excellus approximately $89,640 in
postage and supplies alone.
50% of that mail was able to be sent out again
with corrected address information. Costing
us approximately $44,821 in postage and
supplies alone.
Real Experience. Real Advantage.
[ How To Use Technology To Scale Your Efforts
Source evaluations.
Take a look at what you
are trying to accomplish.
Look to the past, present
and future.
Focus on what you are
trying to accomplish and
the many areas it will
impact.
Real Experience. Real Advantage.
22
Decide, Act
[Know,
Surround business initiatives with end-to-end data governance
Govern the creation, propagation and use of data
… ensure excellence at each stage of the business process
… adhere to compliance and regulatory requirements
… allow business flexibility and foster innovation
Experience.
Real/ Advantage.
© 2011Real
SAP AG.
All rights reserved.
Page 23
[ SAP Technology Enablers
Information Governance Maturity Assessment
Data Quality Health Checks
Active use
Spend
On-boarding
Information Steward
Data Quality Management
Data Services
Data Migration Services
Event Insight
Information Lifecycle Mng
Extended ECM
Information Steward
Data Services
Master Data Management
Master Data Governance
Business Process Management
Business Rules Management
RapidMarts
Data Federator
Document Access
Extended ECM
Governance
Time
Real Experience. Real Advantage.
Off-boarding
Archiving
Information
Lifecycle Mng.
[ Data Governance Steps Used at Excellus
Data Issue Tracking
Data Interviews
Profiling Methodology
Corporate Support
Data Monitoring
To get to the top,
takes teamwork.
One step at a time.
Real Experience. Real Advantage.
25
[ Key Learnings
Senior Management support to enforce
policies is KEY!
Choose either a hard ROI project or a
strategic project that will get people’s
attention.
Establish high levels of quality for key
data elements, facilitated by Data
Quality Management.
Establish profiling methodologies for
root cause analysis, facilitated by
Information Steward.
Capture key metrics and evangelize,
evangelize, evangelize.
Real Experience. Real Advantage.
26
[
]
Thank you for participating.
Please remember to complete and return your
evaluation form following this session.
For ongoing education in this area of focus, visit www.asug.com.
SESSION CODE:
910
[email protected]
[email protected]
[email protected]
Real Experience. Real Advantage.
[ EIM Solution Architecture for BI
A guide to help customers leverage the full potential of SAP EIM solutions for BI
Building on the huge success of the BI Solution Architecture SAP has created a
similar guide for EIM
The EIM Solution Architecture for BI Guide will:
Provide an end-to-end view on how to leverage and deploy SAP EIM
solutions to support your analytics and business intelligence strategy
Discuss how to incrementally execute this strategy along a clear growth
path, realizing added value along every step
Propose typical deployment patterns based on best practices and real-world
project experiences
Target Audience
Anyone interested in learning how SAP‘s EIM solutions can be best leveraged
while implementing an analytics & business intelligency strategy
To learn more about the EIM Solution Architecture for BI please go to
http://www.sdn.sap.com/irj/sdn/eim-solution-architecture .
Real Experience. Real Advantage.