FOR INTERMEDIARY USE ONLY Making it easier to do business with Nationwide What you’ll find in this guide We’ve provided this guide to save you and your clients valuable time and to help speed up the application process Inside you’ll find: • Hints and tips for keying your client’s case on NFI Online • A quick guide to scanning and attaching case documents • Greater clarity on some of our application requirements and policies NFI Online - A quick guide to keying DIPs and cases Scanning and attaching documents Key information Important notes Key information Important notes DIP decisions – DIP decisions are available between: DIPs keyed outside of these hours will result in an automatic decline as credit scoring is not available. • Please ensure all pages are legible and scanned onto the system, including any covering letters. For example SA302 forms should be the paper posted version and have the Inland Revenue cover letter attached. Unless the document is received in full and is legible, we’ll be unable to assess it, and we’ll need to request legible copies, delaying your client’s case. • Attach documents to the specific case requirement, rather than as one attachment, as otherwise documents could be missed. Please don’t attach any information that NFI Online hasn’t requested, unless it materially affects the case. For example a marriage certificate where the names on the proofs are different to the application. • 6am and 11pm Monday to Saturday • 6am and 6:30pm Sundays Changing DIP data – Please select ‘Edit’ mode and then ‘Change Data’. ‘Review’ mode will only let you see what you’ve already keyed. Please note that names, addresses and dates of birth can’t be changed once keyed. No further footprint is left when cases are rescored within 30 days of the original decision. • Attach the most recent document, for example, the latest payslip, dated within 1 month of the date of the DIP decision. DIP referrals – Once we’ve unlocked the DIP to let you amend any data, please respond within 24 hours. 90 day case expiry – Once you’ve received a DIP decision, all the case documents must be submitted and the case offered within 90 days of the product reservation. If the documents haven’t been received within this time, the case will expire and you’ll need to submit a new DIP. • The maximum file size that can be uploaded is 3MB. • When an Accountants Certificate is required, we will obtain this directly. Client details – Please input your clients’ details in full, including their middle name (first only) and any previous names and addresses. Dependants – Please key your clients’ total number of dependants under one applicant or split the total number between joint applicants. Please don’t key the total number of dependants under both applicants. Keying income – When keying your client’s income, please break the income down accordingly. For example, key basic income and any additional income, such as overtime, separately and in the relevant boxes provided. When keying Benefit Income, please ensure the monthly figure is entered. If cases aren’t keyed correctly, it could cause affordability issues, delay your client’s application, or even result in a ‘decline’ decision once keyed accurately. Keying commitments – Outgoings should be keyed as monthly amounts, with the exception of credit card balances where the full outstanding balance should be keyed. Please makes sure you include any child care costs in the ‘Commitments’ section. Please include the details of all existing mortgages, whether they’re being cleared or continuing. Child/Working Tax Credits/CSA Agreement – Please include any child care costs in the ‘Commitments’ section. Entitlement letters proving Child/Working Tax Credit/CSA payments must be addressed to and match the name(s) keyed on the mortgage application. The names on the mortgage must mirror the DWP statement. If the details differ ie one applicant on the mortgage and two names on the DWP statement (or vice versa), this income can’t be used in the affordability. Additional Information box – Please only use this to record any special information that might materially affect the case. This option appears at the very end of the application. Key information Important notes Self-employed – The accountant must either stamp the Accountants Certificate or attach their letter headed paper, which must be signed and dated. Latest accounts must be dated within the last 18 months and a full and finalised 2 year history is required. Please see Accountants Certificate criteria on our website for accountant qualifications that we accept. If your accountant is unable to provide a certificate the corresponding years SA302 tax assessments issued directly by HMRC must be used instead. The covering letter from HMRC must also be sent. Our New Business Service Centre will apply for all Accountants Certificates or Employers References. Important notes Using the affordability calculator on the NFI website before submitting your application could save you and your client valuable time. If NFI Online affordability calculator returns a different amount to the website calculator, it could be due to undisclosed credit or incorrect keying. Please check and make sure you include any debts being cleared. References must come directly from the accountant or employer. We can’t accept references that come via the broker. Employed – A payslip will be required in all cases, unless it is new permanent employment and no payslip has been received at time of application, in which case please supply a copy of the contract or letter of appointment instead. Bank Statements – can be requested for the following reasons: • 1 months bank statements are required to show rental income from a Buy to Let and the mortgage payment going out. • 6 months bank statements are required to evidence private maintenance, which must be at the current level for the past 3 months. Key information If your document is over 3MB in size, it must be split down and uploaded in parts. Policy and Criteria • 3 months bank statements are required to show salary fed payments account history. Checking affordability The website calculator is identical to the calculator used by NFI Online and will return the same affordable amount. • Please submit photocopies or scans of the original document. Photographed images are not accepted. • 6 months bank statements are required to show rental payments and shared ownership payments. Child / Working Tax Credits / CSA Agreement – Please submit the latest annual benefit entitlement statement which is normally dated April (all pages are required - either 6 or 8 pages). All Bank Statements must show the customers name and address, account number, sort code and the required number of full months transactions. In addition: Paper Statements must have: • All pages numbered and visible • Bank/Building Society logo visible • Regulatory footer statement visible Online Statements must have: • A valid web address displayed at the bottom of each page • All pages numbered and visible Online bank statements are not acceptable for proof of name or address. Useful contact numbers If there’s anything else we can do to help improve the service we offer you, please contact us on the numbers below: Group Intermediary Sales Support Call 0845 601 0763: • • • • Option 1 - Product and criteria / new business Option 2 - Procuration Fees Option 3 - Registrations Option 4 - Online application technical support or visit nationwide-intermediary.co.uk Northampton Mortgage Service Centre (Case updates, processing queries) Call 0845 609 3421 Large Loans Dedicated Mortgage Service Centre for loans over £500,000 Call 0845 602 7645 Data Protection Act Please ensure any documents you submit do not hold information that could breach the Data Protection Act, for example credit card numbers. For intermediary use only. Nationwide Building Society: Nationwide House, Pipers Way, Swindon SN38 1NW. F520 04/13