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GETTING STARTED WITH EXPEDIA...
BOOKINGS & PAYMENTS
HOW TO MANAGE BOOKINGS & PAYMENTS
®
On Expedia Partner Central, your bookings will be referred to as Hotel Collect because you
collect payment directly from the guest.
Managing your bookings and payments on Expedia Partner Central involves three easy steps:
1 You’ll receive a booking notification for your ‘Hotel Collect’ bookings
2 Confirm your booking in the Reservation Management tool
3 Follow the ‘Hotel Collect’ payment and invoice process
Step 1: Booking Notifications
You will receive a booking notification for each booking made on Venere®, Expedia®, Hotels.com® or
the Expedia Affiliate Network:
© 2012 Expedia, Inc. All rights reserved.
•
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GETTING STARTED WITH EXPEDIA...
BOOKINGS & PAYMENTS
Step 2: Confirm your bookings
•
We recommend that you confirm your bookings in the system for your own records. Please note that even
if the booking is not confirmed in Expedia Partner Central, the guest will still be staying at your hotel. Use
the Reservation Management tool to confirm your bookings; click “To Confirm“ on the Expedia Partner
Central Home page to begin.
Click ”View Details” to see more
information about this booking
and to confirm credit card details
•
Confirm your
bookings here
Reservation Detail Page - Note, your Hotel Collect bookings will include the customer’s credit card
details which need to be verified for each booking that is made. If you are unable to verify the customer
credit card details, please first try contacting the customer; if you cannot get in touch with the customer,
you can cancel the reservation from the Reservation Detail page.
The guest’s credit card details will appear for 72 hours after
booking and from check-in date until 7 days after guest check-out
0011-22-33445566778
If you are unable to validate credit card details, first try to contact
the guest to verify the details, or obtain new details.
If you are unable to obtain new details then you can click “Reject
Reservation” to cancel the reservation, and the guest will be notified
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GETTING STARTED WITH EXPEDIA...
BOOKINGS & PAYMENTS
Step 3: Upon check out:
•
For your Hotel Collect bookings, you will need to collect full payment from the customer. If there have
been any changes to the length of stay or a cancellation or no-show, you may request a reconciliation
through the Reconcilable Reservations page - Please adhere to the reconciliation window listed in Expedia
Partner Central for your hotel. Then you will send Expedia/Venere compensation using your chosen
method of payment, upon receipt of invoice within the Invoices and Credits page shown below. Both of
these pages are found within the Accounting menu.
This is the total amount to
send to Expedia/Venere,
due upon receipt of invoice
If your payment method
is credit card, here you
will see a “Pay Now”
option to process your
payment
View and print
your invoice by
clicking here
Other Expedia resources:
Who do I contact for payment or invoice questions?
• If you have payment or invoice queries, send these to [email protected].
• If you need to update your banking information, contact [email protected].
Additional contacts:
• For any additional requests or questions, please contact us through AskExpedia.com.
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© 2012 Expedia, Inc. All rights reserved.
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