Working with Difficult People: How to Communicate with Judges, Clients, and Other Lawyers with Simon D’Arcy Gain control of the situation by learning how to: ✦ Recognize and respond to different communication styles ✦ Avoid common communication mistakes ✦ Communicate on a level that produces results ✦ Handle the domineering client, lawyer, or boss Working with Difficult People: How to Communicate with Judges, Clients, and Other Lawyers with Simon D’Arcy Thursday, November 29, 2007 9 a.m.–5 p.m. Oregon Convention Center Portland, Oregon 7 General CLE or Practical Skills credits Working with Difficult People: How to Communicate with Judges, Clients, and Other Lawyers with Simon D’Arcy Thursday, November 29, 2007 7 General CLE or Practical Skills credits Oregon Convention Center 777 N.E. Martin Luther King Jr. Blvd. Portland, Oregon T he unavoidable truth: some individuals in your work environment can be hard to deal with—opposing counsel, witnesses, clients, judges, other lawyers and staff in your firm or organization—they’re everywhere. When communications break down, the ability to obtain favorable results decreases while the stress increases. It is rare that one seminar can help with job and life satisfaction for the rest of your life, but this one can. The knowledge and skills you gain from this seminar will empower you to get the results you want with difficult people. Proven strategies include: ✦ Recognizing and responding to different communication styles using a proven behavioral model as a foundation—practice specific strategies for gaining more commitment and cooperation ✦ Avoid common communication mistakes that can aggravate a situation—discover which reactions can escalate or alleviate a spiraling conflict ✦ Solve problems without bruising egos— “don’t take it personally” ✦ Dealing with the domineering or angry person—fight or flight? Neither is productive, so learn and practice how to hold your ground and command respect when things heat up. Register by using this form or calling the OSB CLE Service Desk at (503) 684-7413, or toll-free in Oregon at 1-800-452-8260, ext. 413. For a full listing of OSB CLE seminars, please visit www.osbarcle.org. 8:00 Registration 9:00 Recognizing and Responding to Different Communication Styles ✦ Identifying the four basic communication styles ✦ Practicing specific strategies for adjusting your approach ✦ Commitment and cooperation through delivery and content 10:30 Break 10:45 Avoiding Common Communication Mistakes ✦ The “knee-jerk” reaction ✦ Recognizing reactions that will escalate a spiraling conflict 12:30 Lunch (On Your Own) 1:30 Resolving Conflict ✦ “Don’t take it personally” ✦ Key components of conflicts—people, behavior, and problems ✦ Communicating on a level that produces results 3:00 Break 3:15 Handling the Domineering Client, Lawyer, or Boss ✦ Fight or flight ✦ Hold your ground ✦ Command respect when things heat up 5:00 Adjourn Featured Speaker Simon D’Arcy . . . For more than a decade, Simon D’Arcy has been developing and delivering cutting-edge training programs that emphasize leadership, interpersonal communications, corporate culture change, teamwork and personal accountability to improve individual and organizational performance and profitability. He has worked with over 20 state and provincial professional associations in the U.S. and Canada and worked with Fortune 500 executives, managers, and employees from such corporations as ARCO, BankOne, Bell South, CIBA Vision, Merrill Lynch, and UPS. Bare Naked CLE. Or whatever’s most comfortable for you. CLE online, anytime. Visit www.osbarcle.org and click Online CLE to get started today. OSB CLE Seminars Planner: ✦ Kes Joerg, [email protected], (503) 431-6326 Video Replays This seminar will be videotaped and shown in its entirety at the following locations if three or more registrations are received at least a week prior to the replay date. To find out if a replay will be shown, please visit the Seminars link at www.osbcle.org and click “View” on the date of the scheduled video replay. Or you may call the CLE Video Replay Hotline at 1-800-452-8260, ext. 502. The Hotline is updated each Tuesday for that week’s video replay schedule. ✦ Astoria—Friday, February 22 Lavis DiBartolomeo PC 1139 Exchange St. ✦ Coos Bay—Friday, February 15 Daniel M. Hinrichs PC 590 Commercial Ave. ✦ Eugene—Friday, February 22 Gaydos Churnside & Balthrop PC 440 E. Broadway, Suite 300 ✦ Grants Pass—Thursday, February 14 Josephine County Courthouse, Room 222 N.W. 6th and “C” Streets ✦ Hood River—Friday, February 15 Wyers Haskell Davies PC 216 Columbia ✦ Klamath Falls—Friday, February 15 Boivin Uerlings & DiIaconi PC 803 Main St., Suite 201 ✦ LaGrande—Friday, February 15 Mautz Baum & O’Hanlon LLP 1902 Fourth St. ✦ Lake Oswego—Wednesday, February 20 Oregon State Bar Center 5200 S.W. Meadows Road ✦ Medford—Friday, February 22 Frohnmayer Deatherage 2592 E. Barnett Road ✦ Newport—Friday, February 22 Macpherson Gintner & Diaz 423 North Coast Highway ✦ Pendleton—Friday, February 22 Mautz Baum & O’Hanlon LLP 101 S.E. Byers Ave. ✦ Redmond—Friday, February 22 Bryant Emerson & Fitch 888 W. Evergreen ✦ Roseburg—Thursday, February 14 Douglas County Counsel’s Office Law Library, Room 319 1036 S.E. Douglas ✦ Salem—Friday, February 15 The Vandermay Law Firm Capitol Center Building 388 State St., Suite 340 ✦ Vale—Friday, February 15 Butler & Looney PC 292 Main St. S. Working with Difficult People: How to Communicate with Judges, Clients, and Other Lawyers Thursday, November 29, 2007 Name SEMINAR PRODUCT ORDERS Bar # Seminar products will be available approximately two weeks after the live program. ❑ $235 Audiocassettes and course materials (DIF07.KAT) ... $ ❑ $235 Audio CDs and course materials (DIF07.KCD) ........ $ Subtotal: .$ 2007–2008 Season Ticket No. _______ discount— subtract 10%: .– Shipping and handling fee: .$ 7.00 TOTAL ORDER: .$ WB Firm Name Phone Fax E-mail Address VHS OR DVD RENTALS City State For additional viewers, please call 503-431-6351, or toll-free in Oregon at 1-800-452-8260, ext. 351. ❑ $235 VHS rental and course materials (DIF07.KVR) ......... $ ❑ $235 DVD rental and course materials (DIF07.KDR) ....... $ Subtotal: .$ 2007–2008 Season Ticket No. _______ discount— subtract 30%: .– Subtotal: .$ Shipping and handling fee: .$ 7.00 TOTAL ORDER: .$ WB Zip Code SEMINAR REGISTRATION PORTLAND ❑ $200 OSB Member—Early registration (received before noon, Monday, 11/26/07)........................................... $ ❑ $220 OSB Member—Regular registration (received after noon, Monday, 11/26/07)........................................... $ ❑ $230 Non-OSB Member ..................................................... $ ❑ $100 2007–2008 Season Ticket Showcase Speaker (Please register by noon, Monday, 11/26/07, to guarantee a seat and course materials. Season Ticket registrations received after this time are welcome and will be accommodated on a space-available basis.) ... $ ❑ $0 50-year OSB members may attend free of charge ...... $ ❑ $0 Oregon judges and their lawyer staff (see below) ...... $ ❑ Registrant is a judge ❑ Registrant is a lawyer staff member for the following judge PAYMENT OPTIONS ❑ Check Enclosed: Payable to Oregon State Bar ❑ Credit Card (VISA or MasterCard only) All information below required when paying by credit card. Credit Card Number Expiration Date Name on Credit Card (please print) Credit Card Billing Address Judge (please print) City State Signature of Judge (required) Authorized Signature Zip Code THREE WAYS TO REGISTER OR ORDER TOTAL REGISTRATION FEES (DIF07) (729) ................... $ WB VIDEO REPLAY (Please see video replay schedule on previous page.) Location: _________________________________________ ❑ $200 Registration ................................................................ $ ❑ $100 2007–2008 Season Ticket Showcase Speaker............ $ ❑ $0 50-year OSB members may attend free of charge ...... $ ❑ $0 Oregon judges and their lawyer staff (see below) ...... $ ❑ Registrant is a judge ❑ Registrant is a lawyer staff member for the following judge Judge (please print) Registrations and orders will not be processed without payment. 1. PHONE: 503-684-7413, or toll-free in Oregon at 1-800-452-8260, ext. 413 2. FAX with VISA or MasterCard number: 503-968-4456 3. MAIL with check: Oregon State Bar, CLE Registration, PO Box 1689, Lake Oswego, OR 97035 GENERAL INFORMATION QUESTIONS? Call the CLE Service Desk at 503-684-7413, or toll-free in Oregon at 1-800-452-8260, ext. 413. For information about upcoming seminars, please visit the CLE Calendar at www.osbar.org. CANCELLATIONS: Cancellation requests must be received at least 48 hours prior to the start of the seminar to qualify for a refund. Requests are accepted via phone, fax, or mail; please see “Three Ways to Register” for contact information. All cancellations are subject to a $20 cancellation fee. TUITION ASSISTANCE: Tuition assistance is available on the basis of financial need. Fax a request stating your financial situation to 503-968-4456 no later than one week before the seminar. Signature of Judge (required) DIETARY RESTRICTIONS OR SPECIAL ACCOMMODATIONS: Call 503-431-6351, or toll-free in Oregon, 1-800-452-8260, ext. 351. TOTAL REGISTRATION FEES (DIF07) (729) ................... $ WB © 2007 Oregon State Bar Unauthorized recording of CLE seminars is prohibited.