A C C E L E R AT E S M A RT D E C I S I O N M A K I N G How to Improve Your Operational Efficiency February 26, 2014 Decisyon, Inc. © 2014 Confidential / Patents Pending Speakers • John O’Rourke VP of Marketing – Decisyon • Hugo Toledo CTO and Principal – Chateaux Software • Gary Banks Senior Vice President – Customer Services, Decisyon • Lauren Belford Presales Manager - Decisyon 2 Decisyon, Inc. © 2014 Confidential / Patents Pending Agenda • Improving Operational Efficiency • Decisyon Solution Overview • Decisyon Solution Demonstration • Customer Examples • Summary and Questions 3 Decisyon, Inc. © 2014 Confidential / Patents Pending Improving Operational Efficiency Hugo Toledo CTO and Principal – Chateaux Software 4 Decisyon, Inc. © 2014 Confidential / Patents Pending Improving Operational Efficiency – Putting the Action in “Actionable” February 26, 2014 Current Environment – Manufacturing & Supply Chain Top executives identify the ability to quickly change sourcing, manufacturing, distribution, and other activities to balance supply and demand as a top priority. Flexibility is sacrificed in favor of direct product cost reductions. Companies surveyed to date say their top three barriers to flexibility are errors in demand forecasts, long supplier lead times, and product proliferation. Shorter product cycles, increased customer demands, the pursuit of lowercost locations, and the race to new markets increase the barriers to flexibility. Most companies have not developed and synchronized the supply and demand sides of their businesses to reduce the barriers to flexibility and profitability. Copyright © 1999-2014 Chateaux Software. All rights reserved. 6 Current Challenges and Objectives – a Few Stats Challenges of manufacturing executives in 2013 • 26% - a lack of collaboration across different departments • 25% - having too many disparate systems and data sources • 25% - attaining ROI justifications for improvement investments Top Strategic Objectives of Manufacturing Executives in 2013 • 66% - ensuring consistent quality • 56% - responsiveness to customer demands • 49% - increasing production capacity and capabilities Good information is still an issue, but collaboration and concerted action are becoming a greater concern Source: LNS Research Copyright © 1999-2014 Chateaux Software. All rights reserved. 7 Classical BI Solutions – Benefits and Limits What Classical BI can do well? Provide timely consolidated information. Identifies problem areas requiring action. Identify results of prior actions in similar scenarios. What Classical BI does not do well? What it cannot do well is facilitate action. Tends to leave when the action begins. Then it reappears in the “after action” analysis. What is the next step in the evolution? Copyright © 1999-2014 Chateaux Software. All rights reserved. 8 Scenarios: Where Classical BI Falls Short Handling Quality Control Data S&IOP New Product Development Free Trade Agreements The Slow Boat from China Syndrome Copyright © 1999-2014 Chateaux Software. All rights reserved. 9 Harnessing a Flood of Quality Control Results Copyright © 1999-2014 Chateaux Software. All rights reserved. A maker of medical equipment was struggling with quality control data from their production line. Major test failures were clear, but many reliability indicators were only represented by subtle trends in large populations of data. The number of components and variety of tests was proliferating. The flood of data coming from automated test condition monitoring equipment was creating an ever increasing delay of analysis. Product was shipped long-before all quality control data could be analyzed. A classical BI solution assisted in decreasing latency and eventually provided visibility prior to shipping. However, issues that were uncovered required coordinated action involving production, maintenance, engineering, supply, and legal. BI did not help in mounting a coordinated response to issues discovered. 10 Sales and Inventory Operational Planning Inventory: We have 200 days of product X, Y, & Z. Great. Now how do we do this? Plant Manager: Production calls for a big run of Product X Sales: Product X is not going anywhere Copyright © 1999-2014 Chateaux Software. All rights reserved. S & IOP is a periodic process used by many manufacturing and distribution companies. It combines current knowledge from sales, inventory management, and plant operations in order to make concerted decisions about operational objectives. It results in a consensus among the parties on recommended changes to sales, inventory, and manufacturing plans. Information is helpful, but each organization implements revisions on their own. Many times the pieces don’t come together and results are mixed. 11 Sales and Inventory Operational Planning Inventory: We have 200 days of product X, Y, & Z. Let’s get approval and implement now. Classical BI makes a solid contribution to the process by providing comparable information that each can bring to the table. Once those decisions are reached, Classical BI does not come back into play until after all the actions have occurred. Plant Manager: Production calls for a big run of Product X Copyright © 1999-2014 Chateaux Software. All rights reserved. Sales: Product X is not going anywhere What is needed is way to link the input to the actions, keeping the participants connected throughout the process. 12 Operational Intelligence – New Product Development Competitive Intelligence Materials R&D Ideas Marketing Product Manufacturing Set Up Pricing Inventory Ship Sales New Product development is the primary growth factor for many companies. Window of opportunity is short; to capitalize, the cycle must be short. Introducing a new product is easy, right? Great Idea A little marketing! Check a few things ▪ ▪ ▪ ▪ ▪ Freedom to operate Get a few approvals Line up suppliers Line up customers Define and price it (enter 1498 fields into your ERP) Make and Ship it! (unless you forgot field number 1384 in your ERP) Copyright © 1999-2014 Chateaux Software. All rights reserved. 13 Operational Intelligence – New Product Development Competitive Intelligence R&D Ideas Marketing Materials Product Pricing Manufacturing Set Up Inventory Ship Sales A good BI solution can help in several ways: Provide analysis of similar product roll outs. Provide market analysis. Provide analysis to support pricing. Provide analytics on likely partner responses (ordering behavior). Provide some project management information on the process. However, you can not easily bring together: The continuous and rapidly growing pool of information. The current and needed consensus and approval. The actions taken and not taken. The entire group of participants in the process. The ability to make transactions occur in various applications. Copyright © 1999-2014 Chateaux Software. All rights reserved. 14 Free Trade Agreements – Duty or Profit Leveraging Free Trade Agreements can significantly impact margins. Can mean success or failure of introducing a new product into a country. Information and timing requirements are strict, minor differences can matter. BI can provide information, but cannot coordinate actions. Copyright © 1999-2014 Chateaux Software. All rights reserved. 15 FTAs – Crises Management Scenario Quarantine! What happens outside the boundaries of well-defined, repeatable processes? Your container arrives in Brazil from Massachusetts. It is opened up and there are “Made in Republic of Korea” labels discovered. Suddenly, you have needs: Gather information about this shipment quickly. Track all correspondence. Involve multiple parties in a dynamic, yet to be defined, process. Notify management of status and get approvals quickly. Oh yes, determine how orders will be filled and take actions. Respond to multiple legal demands for information or action. Document every step. Have all this at your fingertips. Copyright © 1999-2014 Chateaux Software. All rights reserved. 16 Operational Intelligence – Supply Disruption Copyright © 1999-2014 Chateaux Software. All rights reserved. Of course it is insured. But how do you quickly understand the impact of this potential or actual loss on fulfillment? A good BI solution can probably let you determine what was in the shipment, whether (and to whom) it was already committed, availability of alternate stock, and a view of various customer agreements. But, how do you coordinate a contingency plan? What parts of that plan may have to be in motion prior to the actual event? How do you turn the actions on and off in response the final outcome? 17 Collaborative BI – Going from “Actionable” to Action Copyright © 1999-2014 Chateaux Software. All rights reserved. 18 Operational Intelligence and Collaboration So people get their information… then what? It is true that consistent information that is compatible across functional boundaries sets the stage for concerted action. But once the information has allowed the participants to identify a problem area, they are on their own. Fire up the phones, emails, texts, instant messages, video conferences, file sharing mechanisms, issue trackers, operational applications, and all the other disconnected pieces of the puzzle that make daily operational life. Then try to be confident that necessary solutions and adjustments are going to happen as needed. Classical BI solutions rarely tie these things together. Copyright © 1999-2014 Chateaux Software. All rights reserved. 19 Next Generation Operational Intelligence We need a platform to enable collectively proposing actions, getting approvals or consensus, taking actions, and monitoring those actions. After actionable information, there is action. Action requires context, connection and collaboration. Accomplishing that on a single BI platform, rather than with point solutions, allows people to participate in different processes with the comfort and familiarity that the same look and feel provides. Drive a Data-Driven Organization that Translates Insights into Action Copyright © 1999-2014 Chateaux Software. All rights reserved. 20 Decisyon Solution Overview John O’Rourke VP of Marketing - Decisyon Gary Banks SVP of Customer Services - Decisyon 21 Decisyon, Inc. © 2014 Confidential / Patents Pending Company Overview • Founded in 2005 • Offices in Stamford, CT | Latina (Rome) | Milan, 90 employees worldwide • Focus on Collaborative BI/Performance Management – Accelerating Smart Decision Making • Blue chip customers: 200 companies using Decisyon technologies & applications 22 Decisyon, Inc. © 2014 Confidential / Patents Pending Many of the World’s Leading Companies Use and Retain Decisyon Pharma/Healthcare Manufacturing Financial/Banking Retail/Fashion Food & Beverage Automotive Energy Telecom/Media Travel/Transportation Average revenue of $17B for our top publicly reported customers Average 3-year retention >90% 23 Decisyon, Inc. © 2014 Confidential / Patents Pending What Decisyon Solves “60% of executives admitted they made bad decisions as often as good decisions.” "Flaws in Strategic Decision Making: McKinsey Global Survey Results" January 2009 Survey of 2,207 Executives For collaboration to work better, employees don’t need more social channels—they need the work itself to be more social. Embedding collaboration into business processes will transform the nature of work. Accenture Two-thirds of the $900 billion - $1.3 trillion value creation opportunity afforded by social technologies lies in improving communications and collaboration within and across enterprises. We estimate that companies could raise the productivity of knowledge workers by 20% – 25%. McKinsey 24 Decisyon, Inc. © 2014 Confidential / Patents Pending Introducing Decisyon 360 Breakthrough in Collaborative BI and Performance Management • Accelerates Smart Decision Making • Only Unified Platform for Rapidly Building Operational BI and Planning Applications • Unifies Everything in a Single Metadata Model: – Social Collaboration – Operational Business Intelligence – Analytics – Planning and Forecasting – Execution into Workflows – Structured and Unstructured Data – Full Mobile Support • Rapid Delivery of Collaborative Enterprise Applications • Deployed On-Premise or in the Cloud 25 Decisyon, Inc. © 2014 Confidential / Patents Pending Decisyon Solutions • Decisyon/Engage (a.k.a. Ecce) – social CRM application that helps improve customer care and retention • Decisyon/Plant – operational intelligence solution that drives efficiency in manufacturing 26 Decisyon, Inc. © 2014 Confidential / Patents Pending Industry Solutions Built Using the Decisyon Platform Platform Drives: OPERATIONAL BI & PLANNING MANUFACTURING SOCIAL CRM BANKING & FINANCE RETAIL / FOOD & BEVERAGE AUTOMOTIVE Decisyon Built Solutions SaaS & On-premises Partner Built Solutions SaaS & On-premises 27 Decisyon, Inc. © 2014 Confidential / Patents Pending Customers Using Decisyon Report Breakthroughs In Innovation, Speed, Revenues & Cost Savings 25% - 35% Reduction In Time Required for Planning Process 15% - 40% Improvement In Deployment Time & Costs Source: Decisyon customer survey 28 Decisyon, Inc. © 2014 Confidential / Patents Pending 10% - 15% Year-Over-Year Operating Expense Improvements 20% - 40% Increase In Lead Generation Closure 20% - 50% Increase In Customer Satisfaction Cross-System Manufacturing Innovation The new era of manufacturing will be marked by highly agile, networked enterprises that use information and analytics as skillfully as they employ talent and machinery to deliver products and services to diverse global markets. McKinsey Global Institute “Manufacturing The Future: The Next Era Of Global Growth And Innovation” 29 Decisyon, Inc. © 2014 Confidential / Patents Pending Decisyon/Plant Decisyon/Plant provides manufacturers the ability to power holistic plant operations monitoring and management – in near real-time. From customer order through production to delivery, Decisyon/Plant allows manufacturers to manage their entire supply chain and manufacturing processes in unique and visual ways – including in-plant operations and upstream/downstream partners. 30 Decisyon, Inc. © 2014 Confidential / Patents Pending Decisyon/Plant Adds Data-Driven Collaborative Layer General Management Planning Warehouse Production Maintenance QC QA Collaborative Layer Transactional ERP MHS Automation Control MES CMMS Bridge systems (e.g. SCADA, HPLC, etc) Equipment & Execution 31 Decisyon, Inc. © 2014 Confidential / Patents Pending LIMS Suppliers QMS Decisyon/Plant Operational Efficiency: Sources of Customer Value Added Agile / Lean Principles – Muda : eliminate waste – Pull: Actions driven by Customer Un-used talent Bad Quality Inventory demands – Visual User Interface – Kanban: Pull Materials JIT – Mura: smooth workflow for Operational Over Production Operator Motion Processing Efficiency – Poka-Yoke: Quality, error proofing – Kaizen: Collaboration, continuous improvement 32 Decisyon, Inc. © 2014 Confidential / Patents Pending Transportation Idle Time Social Plant HOW COMPANIES ARE ORGANIZED Hierarchical 33 HOW COMPANIES REALLY WORK Networked • Decisyon/Plant enables enterprises to easily create areas, groups and initiatives for every department or process cross-departments. • From managers to machine operators, employees throughout the plant can collaborate with each other, not in a chat room or email, but in conversations around a set of facts. • Decisyon/Plant moves the focus to the interaction between people around a set of data, enabling the “collaborative” and “extended” Plant: the Social Plant. Decisyon, Inc. © 2014 Confidential / Patents Pending Decisyon/Plant Virtual Control Room The “Virtual Control Room” is the users’ entry point. 34 Decisyon, Inc. © 2014 Confidential / Patents Pending Decisyon/Plant – Process Synchronization – Production Order management – Horizontal view for the process owner – Vertical view for the department 35 Decisyon, Inc. © 2014 Confidential / Patents Pending Decisyon/Plant – Pull Systems – Just in Time Inventory – Quality, Errorproofing – Collaborative Integration with Production 36 Decisyon, Inc. © 2014 Confidential / Patents Pending Decisyon/Plant – Production Mashboards – Interactive, structured operations with people and systems. – Visualization – Analytics – What if simulations – Execution 37 Decisyon, Inc. © 2014 Confidential / Patents Pending Holistic Operations Monitoring & Management 360° Operational View Agile Linking • See everything from the customer’s perspective – enabling their needs to drive plant activities. • Build an agile layer across existing plant systems to streamline information flow – connecting ERP, MES, SCADA, LIMS, MHS, legacy systems, and unstructured data. • Create applications that span multiple facilities often with disparate systems and processes. • Eliminate gaps in your overall production processes. • Anticipate log-jams in processes. • Prescribe solutions. • Facilitate pull-manufacturing, so information can seamlessly flow from market to management – covering either the whole supply chain or just a portion. Collaborative Operations • Visually represent process flows. • Facilitate cross-process communication – ensuring that the ‘right hand’ always knows what the ‘left hand’ is doing. • Easy-to-use by managers and operators alike. • Capture very detailed data in real time from the shop floor while there is still time to act. • Summarize data to separate signal from noise. 38 Decisyon, Inc. © 2014 Confidential / Patents Pending Decisyon Solution Demonstration Lauren Belford Presales Manager 39 Decisyon, Inc. © 2014 Confidential / Patents Pending Janssen Finds Remedy for Supply Chain and Production Issues With more than 275 operating companies in over 60 countries, J&J employs nearly 128,000 people. The Janssen Pharmaceutical companies of J&J operates some of the most advanced plants in the world in terms of automation. 40 Challenges/Requirements The Results • Janssen (Latina Plant) wanted to further advance their efficiencies by adding capabilities such as real-time views into plant systems and automated data gathering • They also wanted to improve coordination of activity and people across many departments and systems • Collaborating around actual data in real-time was critical to on-time order delivery • Decisyon/Plant to link systems, deliver near real-time visualizations of structured and unstructured data in certain areas • Introduced collaboration methods in certain areas to support rapid decision-making and execution directly back into plant processes • Decisyon/Plant enables the Janssen Latina plant to apply lean principles throughout their operations. Decisyon, Inc. © 2014 Confidential / Patents Pending Decisyon Powers Supplier Management at Janssen With more than 275 operating companies in over 60 countries, J&J employs nearly 128,000 people. The Janssen Pharmaceutical companies of J&J operates some of the most advanced plants in the world in terms of automation. 41 Challenges/Requirements The Results • The External Supplier Integration (ESI) needed to centralize information on external partners • Needed a collaborative framework to provide access to internal and external information on suppliers including news, publications, web and social media • Needed to improve process alignment among ESI regions to manage external partner information, streamlining views of multiple tools & repositories and consolidating and standardizing the ESI knowledgebase. • Decisyon based External Repository & Intelligent Collaboration Application (ERICA) • ERICA integrates multiple data repositories, eliminates duplication, and optimizes end users’ ability to navigate the data • It provides real-time access to structured and unstructured data, internal and external • Consistency in external partner selection • Improved price negotiations with suppliers • Improved Supply Chain reliability, improved risk and quality monitoring Decisyon, Inc. © 2014 Confidential / Patents Pending Zambon Improves Efficiency with Decisyon Multinational pharmaceutical and chemical company with revenue of €550M annually. Headquartered in Milan, Italy with manufacturing facilities located in Italy, Switzerland, France and China. More than 2,000 employees and operations in 15 countries Challenges/Requirements • Needed a reliable, collaborative data-driven environment to improve the efficiency of Packaging Lines • Needed a complete picture of shop floor performance • Needed real-time views on the line status given by a suitable and cost-effective light Manufacturing Execution System 42 Decisyon, Inc. © 2014 Confidential / Patents Pending The Results • Decisyon/Plant provides plant managers realtime visibility into operations across multiple plants • Managers can collaborate around the right systems and data to directly manage production activities • Stoppages can be reduced because collaboration happens in real time to solve problems as they occur. • $270,000 annual cost-savings • 10-20% faster deployment time compared to using a competitor’s system Summary • Collaborative BI Improves Operational Efficiency – Putting the Action in “Actionable” • Many Use Cases in Manufacturing/Supply Chain • Sales and Operations Planning • Plant Operations • Supply Chain Management • Decisyon Solutions are Delivering Value Today • Increased Efficiency and Productivity Through Collaboration • Improved Visibility - Structured and Unstructured Data • Transform Business Processes – Unified Platform • Over 200 Customers Already Achieving Benefits • Decisyon and our Partners are Available to Help 43 Decisyon, Inc. © 2014 Confidential / Patents Pending For More Information • www.decisyon.com • www.facebook.com/Decisyon • https://twitter.com/Decisyon • www.linkedin.com/company/Decisyon-inc • Email: [email protected] 44 Decisyon, Inc. © 2014 Confidential / Patents Pending
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