AAGMOEAOCMGKCCCMK AK OM KO OAMC IC OK EKK 7535 0100 NO DO 29 07292014 0000002 002 We’re dedicated to providing you with the best customer service, which includes helping you understand your new bill. Below you will find a sample bill along with a description of your monthly charges. How to Read Your Bill 5 Summary of Payment Information 2 WOW! News - Messages from WOW! regarding your service and other services we provide. 8 Statement Details - Provides a comprehensive breakdown of all charges shown in the New Charges Summary. 3 Statement Summary - Summary of activity from previous month to current month, including total payment due. 6 Payment Address - Address to which payment should be sent. 7 Customer Service - Ways to contact us and commonly asked questions. 9 Payment Options - Information on other options for receiving and paying your bill. 4 New Charges Summary - Summary of charges for current month. Contact Us 1 Account Number: Billing Date: Total Amount Due: Payment Due Before: Please visit us online at: www.wowway.biz 12345678 Jan 20, 2013 $XXX.XX Feb 9, 2013 Contact Us Please visit us online at: www.wowway.biz 7 2 WOW! News Questions? We are available 24/7. Residential customers please call 357-1000 Business customers please call 357-2000 STATEMENT SUMMARY 3 Previous Balance Payment – 12-01-09 Thank you New Charges Effective January 9, 2013, Outdoor Channel (both SD and HD) will be available in the Sports Pak. In addition, Outdoor Channel SD will be moving to channel 193. Please call 1-877-WOW to subscribe to the Sports Pak. $XXX.XX $XXX.XX $XXX.XX 4 $XXX.XX $XXX.XX $XXX.XX $XXX.XX $XXX.XX $XXX.XX $XXX.XX Total New Charges $XXX.XX PAYMENTS AND ADJUSTMENTS Frequently Asked Questions What is a Partial Month Service charge? WOW! strives to install your services as soon as possible. Charges for your services will start on the date each of your services are installed and prorated monthly service charges will be calculated from that date to your billing cycle date. NEW CHARGES SUMMARY WOW! Bundle Services Additional Cable Services Additional Voice Services Additional Internet Services Long Distance Services Partial Month Charges & Credits Taxes, Surcharges & Fees 12345678 Jan 20, 2013 $XXX.XX Feb 9, 2013 8 Customer Service $XXX.XX Feb 19, 2013 Total Amount Due Payment Due Before Account Number: Billing Date: Total Amount Due: Payment Due Before: What are Federal Access Charges? These are charges proposed and authorized by the Federal Communications Commission (FCC), for providing access to, and maintenance of, the local network. 01/02/2013 Payment - Thank You $XXX.XX Total Payments And Adjustments $XX.XX MONTHLY SERVICE CHARGES Billing Period: Jan 20 to Feb 19, 2013 Cable TV Services Digital Basic Service Digital Expanded Basic Digital Gateway Subtotal $XXX.XX $XXX.XX $XXX.XX $XXX.XX Internet Services Residential Internet Service Subtotal $XXX.XX $XXX.XX $XX.XX Total Monthly Service Charges FEES AND SURCHARGES Cable TV Fees Analog FCC Regulatory Fee Broadcast TV Surcharge Franchise Fee Subtotal $XXX.XX $XXX.XX $XXX.XX $XXX.XX $XX.XX Total Fees and Surcharges TAXES Cable TV Fees $XXX.XX $XXX.XX $XXX.XX County Sales Tax State Sales Tax Subtotal $XX.XX Total Taxes Service Locations 123 Main Street West Point, GA 31833 Detach and enclose this coupon with your payment. Please write your account number on your check or money order. Do not send cash. P. O. BOX 756 WEST POINT, GA 31833 5 Payment Due Before TOTAL AMOUNT DUE Amount Enclosed JOE CUSTOMER 123 Main Street West Point, GA 31833 600 Feb 9, 2013 $XXX.XX $_______ . __ Franchise Authority: Knox County (TN0693) 865-215-2524 400 Main Street Knoxville, TN 37902 9 Change of Address Effective Date: YES, Please enroll me in WOW!’s AutoPay Program. I authorize WOW! to automatically charge my credit/debit card the total balance due on my WOW! statement on the payment due date each month. I understand the balance due may vary month to month depending on the services provided and the statement will be sent to me approximately two weeks before the payment due date. I may cancel at any time by written notice to WOW!. Name: Address: City: State: Signature: Zip: Home # 6 WOW! PO BOX 70999 CHARLOTTE, NC 28272-0999 Date: Email: Business # Credit Card __VISA __MasterCard __Discover Bank Account __Checking (attach a voided check) __Savings Credit Card #: Bank Account #: Name As On Credit Card: Zip Code Of Card Holder: Routing and Transit #: Exp Date: AK B FODOAMCLFK AHHMPDPODICJLBOK ALOLNNKNBNDNDHEK AGMOEAOCMGKCCCMK 1 Your Account Number Billing Date - Date for which you are being billed. Total Amount Due - Total amount due as reflected on this statement. Payment Due Before - Date by which your payment must be received.