How to Read Your Bill Due Date 09/12/2013 Amount Due $XXX.XX Contact Us Account Information ➤ Service Address: JOHN SMITH ENTERPRISES/ 1234 MAIN ST. ANYTOWN, USA 12345-1234 Account Number: XXXXXXXXXX-XX Business Support: 877-824-6249 ➤ Contact Information: How to reach us, anytime, by phone or on line. Important Messages: Things you need to know about your service. IMPORTANT MESSAGE Previous Balance and Payments Previous Balance Payments Received as of Aug 20, 2013 Business Products Phone Usage Taxes and Fees Amount Due on Sep 12, 2013 Offers from Bright House Online: brighthouse.com/business Invoice Date: 08/21/2013 Account Summary ➤ Amount Due: This is the amount that is currently due for payment. ➤ Current Month: Summary of all payments and charges. Service Period 08/20 - 09/29 ➤ Account Information: Your service address, account number and invoice number. ➤ ➤ Service Period: Billed in advance of services. XXX.XX -XXX.XX XXX.XX X.XX XX.XX It’s here! Take a look at your new Bright House statement. We’ve made it easier to read and understand. For your convenience, we’ve enclosed a sample bill with callouts and information on how to read your bill and where to find vital information. $XXX.XX Add Hosted Voice and get cloud-based benefits like no installation costs and no equipment to buy, plus technology upgrades are automatic and included as part of the service. ©2013 Bright House Networks. Some restrictions apply. Serviceable areas only. Service provided at the discretion of Bright House Networks. Remittance Slip: Account summary and amount due. Account Number Payment Due Date 09/12/2013 XXXXXXXXXX-XX ➤ P.O. BOX 31337 TAMPA FL 33631-3337 6040 0581 SG RP 13 0000001 00002010 NNNNNNYN JOHN SMITH ENTERPRISES/ 1234 MAIN ST. ANYTOWN, USA 12345-1234 Amount Due $XXX.XX Amount Paid $ . Convenient Ways To Pay 01 brighthouse.com Phone Mail Payments received after the due date are charged a late charge. Please enclose this coupon with your payment. Do not send cash. Write your account number on your check or money order and make payable to: Bright House Networks BRIGHT HOUSE NETWORKS P.O. BOX 31337 TAMPA FL 33631-3337 front BizSol_AddPage_HowtoRead_SMB_4.indd 1 11/21/13 9:10 AM How to Read Your Bill Page 2 of 2 Previous Balance and Payments: What you have paid and what you may owe. Business Products and Video: Your recurring monthly charges, equipment, and additional services. Usage Charges: Your recurring monthly charges, equipment, additional services. Taxes and Fees: Mandatory regulatory taxes and fees. Contact Us 877-824-6249 | brighthouse.com/business Account Number XXXXXXXXXX-XX Charge detail for billing period Aug 20, 2013 - Sep 29, 2013 ➤ Previous Balance and Payments Previous balance Payment received - Thank you (08/20) Business Products ➤ ➤ Internet 70Mbps X 5Mbps Contract Discount Phone Full Featured Lines Contract Discount Video Business TV Monthly Service Basic Cable, Standard Cable Additional Equipment Modem Phone Usage 813-234-5678 Local Directory Assistance Taxes and Fees ➤ XXX.XX -XXX.XX XXX.XX XXX.XX - XXX.XX XXX.XX - XXX.XX XXX.XX X.XX X.XX X.XX XX.XX Federal Local Number Portability X.XX Federal Interstate Telecommunication Fee X.XX X.XX Florida Telecommunication Relay Fee County 911 Fee X.XX Federal Excise Tax X.XX Local Communications Service Tax XX.XX State Communications Service Tax XX.XX Federal Universal Service Fee XX.XX Federal Telecommunication Relay Fee X.XX FCC Regulatory Fee X.XX Amount Due on Sep 12, 2013 $XXX.XX Invoice Information Bright House Networks Business Solutions mails monthly, itemized invoices for all monthly services in advance. A full payment is required on or before the due date indicated on this invoice. Payments made after the indicated due date may result in a late payment processing charge. Failure to pay could result in the disconnection of all of your Bright House Networks Business Solutions service(s). Disconnection of Business Phone service may also result in the loss of your phone number. Business Phone customers can access details on outbound Call Detail Records at: brighthouse.com/myservices. Please make all checks payable to Bright House Networks. Send all payments to the address listed on the payment coupon located on the front of this invoice. For your convenience, if you provide a check as payment, you authorize BHN to use the information from your check to make a one-time electronic funds transfer from your account. If you have any questions, please call our office at the telephone number on the front of this invoice. To assist you in future payments, your bank or credit card account information may be electronically stored in our system in a secure, encrypted manner. Questions? If you have questions about your invoice or need further assistance, call Bright House Networks Business Solutions at 877-824-6249 or visit brighthouse.com/business. Please address any questions, issues or concerns about your invoice within 60 days of receipt. Changing business locations? Please contact Bright House Networks before moving your Business Phone modem to a new address. To establish service at your new location or to return equipment, please contact your Bright House Networks Business Solutions Account Executive at least twenty one (21) business days prior to your move. back At Bright House, we’re all about doing whatever we can to make things easier for you. So we’re redesigning your monthly bill statement making it much easier to read. If you have any questions about your new statement, please call us at 1-877-824-6249. BizSol_AddPage_HowtoRead_SMB_4.indd 2 11/21/13 9:10 AM