How to log onto the RUH Computer system for the first time with
your Smart Card
So you have just received you brand new and shiny smart card, but now you are wondering
how to log in with it? This quick guide will teach you how!
1 - The first step
Initially, you will need three things:
1. The Smart Card
2. The PIN number
3. A computer with either, A keyboard with a smart card slot or a USB smartcard reader
(slot or ‘plate’)
Once you have these items to hand, we can begin. If you are using Windows XP (the older
looking one) please go to 2A, if you are using Windows 7 please skip to 2B.
2A – Windows XP
With Windows XP all you will need to do is insert the Smart Card into the slot of choice while
on the main log in page (where you normally put in your name and password). A box prompt
will appear and ask you to put in your PIN number. Enter the 4 digit PIN number into that
box.
Page 1 of 6
Now you will be asked to enrol the card:
Press ‘YES’ on this option. It will now ask for your normal username and password (the one
you use to log into the pc/the internet). Enter this into the boxes and press ok. Your Smart
Card is now ready to use!
The Smart Card will start saving passwords for a variety of websites (including but not
limited to, NHS email, ICE and Requests).
Page 2 of 6
1B – Windows 7
With Windows 7 you will need to insert the Smart Card and click the Box on the right.
Windows will then ask you for your 4 digit PIN number. Enter the PIN in this box:
Once you have done that, the box on the right will say SMART ID smart card not enrolled.
Click this box:
Page 3 of 6
It will now ask for your normal username and password (the one you use to log into the
pc/the internet). Enter this into the boxes and press ok. Your Smart Card is now ready to
use!
The Smart Card will start saving passwords for a variety of websites (including but not
limited to, NHS email, ICE and Requests).
Page 4 of 6
How to reset your own login passwords
Now you have your lovely Smart Card all enrolled and working, we can move onto the next
step: How to reset your own network password.
Rather than phoning the service desk to reset you, you can now do it yourself quickly and
easily. When logging in there will be an option to set yourself some security questions for the
self-reset:
Once you have filled out the questions, it will save and next time you need to answer them
you will be able to self-reset your password.
Page 5 of 6
Common Logging in issues
You are unable to log in with your normal username and password:
•
•
•
•
•
If the account is LOCKED then phone the IT service desk on (82)5444
If the accounts user name of password is wrong then phone the IT service
desk on (82)5444
If the Smart Card isn’t picking up, make sure that the card is completely on
the plate, or that it is fully inserted into the slot.
While on the slot, bear in mind that it’s ‘Chip down, photo facing you’.
If you have had your password reset, make sure you log in with your
username and password once first before logging in with the smart card.
Changing your password
When you are changing your password, make sure you follow these points:
•
•
•
The password needs to be 8 characters long with at least one number e.g.
Teddybear1
It cannot be the same as any of your last 3 previous passwords
It should not be:
o Your name
o Your PIN number
o Your password that you use elsewhere (like a Bank or Amazon
password)
o 12345678
o Qwerty12
o Password or some variant of
o Abcdefgh
o The date e.g. march2011
Page 6 of 6