How to recover PointCare from backup Step 5 – On the dropdown menu, tap “My Device” You should only recover PointCare from backup after receiving approval from the IT Department. Proceeding will delete the existing database and replace it with a copy from your last backup. This will only work if you have a recent backup. Step 1 – Exit PointCare. Step 6 – Tap “Storage Card” Step 2 – Tap “Start”, then tap “Programs”. Step 3 – Tap “File Explorer” Step 4 – In File Explorer, tap on the black down arrow as shown below: Step 7 – The root of the storage card folder contains an “ads” file. Check that the date next to the file is current. (Note: An error message will display if you try to open this file.) Step 8 – Press and hold on the “ads” file until the menu below appears, then tap on “Copy” For technical assistance, contact Kong Vue, IT Tech, 248-524-6472 (office) or [email protected] Step 9 – After you’ve copied the file, tap on the black down arrow and tap “My Device” Step 10 – Tap “Program Files” Step 12a – Tap “Yes” to confirm that you would like to delete the “ads” file. Step 13 – You should see the colored wheel spinning. Once the file has been deleted, you should no longer see it listed. Step 14 – Press and hold anywhere on the white space below the last file until you get the menu, then tap “Paste” Step 11 – Tap “PointCare” Step 15 – The file will begin to copy over to the original file location Step 12 – This is the location of your original PointCare database. It needs to be deleted. Press and hold until you get the menu option to “Delete”, then tap “Yes” to confirm. Step 16 – Once the copy completes, the “ads” file should appear on the bottom of the file list. Close out of the File Explorer program and relaunch PointCare. For technical assistance, contact Kong Vue, IT Tech, 248-524-6472 (office) or [email protected]