ISAWALLET
www.isawallet.com
100% electronic, global commission payments
What is Isawallet?
Isawallet allows you to instantly receive commission payments from Isagenix,
electronically transfer funds into your bank account worldwide and to make
online purchases from Isagenix directly from your Isawallet account.
Benefits
•
A secure and convenient
way to receive commission
payments -- online!
•
Immediate access to
commission payments, no
check clearing required!
•
Quickly transfer funds to any
bank in your country!
•
Ability to make purchases
from Isagenix!
•
Instant email notifications
of commission payments
received!
•
Continue using your existing
bank card, no extra debit
cards required!
•
Review payment history
and download into Microsoft
Excel!
•
Dedicated phone, online and
email customer support!
1. Switching to Isawallet
To select Isawallet as your preferred compensation payment method, log into
your Isagenix Associate Back Office. Then, select “My Account” in the page
header and select “Edit” in the “Placement and Compensation” section of the
page.
On the “Edit Placement and Compensation” page, choose the option titled
“Isawallet” from the “Method of Compensation Payout” dropdown list. Then,
select “Save” to save Isawallet as the new default payment method for your
profile.
2. Account Activation
In order to best meet the needs of our Independent Associates and offer a
secure payment process, Isagenix requires each Independent Associate to
provide a unique email address for all active Independent Associates receiving
compensation. If you do not currently have a personal email address, please
sign-up for one through a free online email service provider such as Yahoo.com,
Hotmail.com or Gmail.com.
Once you have switched to Isawallet in your Independent Associate Back Office
and you have earned a commission, Isagenix will automatically create your
Isawallet account on your behalf. Once your account has been created, a new
activation email will be sent from [email protected]. This email
notification will contain instructions on how to activate your account.
If you do not receive the notification email or need to request a new activation
email, go to www.isawallet.com, click the “Forgot Password” link, and enter
your email address. A new activation email will be sent to you.
ISAWALLET
www.isawallet.com
100% electronic, global commission payments
3. Your Isawallet Account
Your Isawallet account holds Mexican
currency, allowing you to transfer
funds to any financial institution in
Mexico.
Here is an example of what your
Isawallet account will look like when
you successfully activate and login to
your account:
4. Receiving Payments
5. Cashing Out
As an Isawallet accountholder, your
Isagenix commission payments will
automatically be credited to your
Isawallet account on Tuesday of each
week.
To cash out funds to your bank account:
Once funds have been credited
to your account, you will receive
an email notification from
[email protected] letting
you know this has taken place.
After funds have been credited to
your account, you can easily cash out
to any financial institution in Mexico
by following the steps outlined in
section 5, “Cashing Out”.
An example of the account credit
email you will receive is as follows:
Dear [your name],
Isawallet has loaded MXN $5.00 to your
account at [date and time]
Message from the sender is:
--------------------------------------------[Isawallet’s personal note to you about
this credit].
--------------------------------------------The amount has been added to your
account.
Thank you for using Isawallet.
1. Click Cash Out
2. Select whether you will transfer to an account which has been previously
stored or to a new account and click Continue.
3. If you are transferring to a new bank account, enter your bank account
information.
4. To save your account information in Isawallet, select the check box next
to Remember This Account As, enter a name for the account and click
Continue.
5. Enter Amount to transfer or select Total Account Balance.
6. Enter any personal Notes about your transaction and click Continue.
7. Verify the information entered and click Confirm to proceed with your
Cash Out request.
Typical Payment Processing Time Frame: Cash Out requests to Mexico
Financial Institutions take 1-4 business days.
6. Setup “Auto CashOut”
Once you have saved your banking details in your Isawallet account, the “Auto
CashOut” feature will appear in your Wallet Tools menu.
Use this feature to have your commissions transferred to your bank account
automatically, either on a recurring schedule or whenever your balance reaches
a set amount. This feature will give you faster access to your money at your
bank.
ISAWALLET
www.isawallet.com
100% electronic, global commission payments
7. Making Payments to Isagenix
To make payments to Isagenix through your Independent Associate Back Office using the funds in your Isawallet account,
you will first need to generate a PayPIN via your Isawallet account.
•
A new PayPIN does not need to be generated for each payment, as it can be reused for multiple payments.
•
If you will not be making purchases from Isagenix with the funds in your Isawallet account, PayPINs can be
deactivated using the Turn Off button on the “Generate New PayPIN” page.
•
PayPINs can be re-activated at any time by going into the “Generate New PayPIN” page and clicking Turn ON.
To generate a PayPIN:
1. Login to your Isawallet account at www.isawallet.com
2. Look for your PayPIN number in the upper right corner of the screen, beside your Isawallet account number.
3. If you do not see a PayPIN number, click Generate PayPIN from the top right of the page instead. Your PayPIN will be
displayed in the “PayPIN” column, and will also display beside your Isawallet account number (at top-right side of page).
* Copy your PayPIN and keep it handy. It is needed to make payments using the funds in your Isawallet account.
ISAWALLET
www.isawallet.com
100% electronic, global commission payments
8. Customer Support
Online Demos
To view step-by-step instructions on how to activate your account or CashOut funds to your bank account:
•
Click the “View Demo” buttons located at the bottom of the homepage on the Isawallet website.
Frequently Asked Questions
For answers to Isawallet Frequently Asked Questions:
•
Click the “FAQs” button on the menu bar of the Isawallet website, or
•
Visit www.isawallet.com/faqs.jsp
Telephone Support
Live Customer Support Representatives are available Monday – Friday, 8:00am – 5:00pm PST (excluding British
Columbia, Canada statutory holidays).
•
Phone Toll-Free from Mexico: 01-800-681-1521
Email Support
If you have any questions or comments about the Isawallet service:
•
Email [email protected] and a customer support representative will respond within 1 business day.
•
If your inquiry is in regards to a specific transaction, please provide a detailed description
of the transaction you were attempting.
Isawallet: Global commission payments, your way.