RESTAURANT LOSS PREVENTION & SECURITY ASSOCIATION 35th Annual Conference Caribe Royal | Orlando, Florida | August 3 - 6, 2014 The Premier Event for Loss Prevention, Security and Safety Professionals in the Restaurant Industry. Why Should You be Here? We know what it takes to implement safe, strategic and effective restaurant loss prevention programs. We understand the unique demands you face on a daily basis. We get the challenges of maintaining a secure workplace for your employees and customers. You get to be part of a community of LP professionals exclusive to the restaurant industry. You get quality education and networking with the collective intellect of industry leaders. You get access to data, resources and best practices to help you do your job better. The RLPSA’s Mission is to educate our members on those topics that will benefit the corporations we work for by helping all of us provide a safe and secure environment for our customers and employees, to protect our companies from the erosive effects of crime on company assets and to address the public’s and government’s concern about security related issues and be an advocate for the industry. The Restaurant Loss Prevention and Security Association and You. In restaurant LP you deal with make-or-break issues everyday. That’s why the RLPSA Annual Conference and Expo is focused on helping you minimize losses and reduce liabilities. We are industry leaders with decades of expertise, knowledge and solutions — to the everyday challenges and not so unique ones too! We get the unique vulnerabilities of the restaurant environment. You get the opportunity to find successful solutions. We are Smarter. Together. The RLPSA Annual Meeting has something for everyone - whether your focus is LP, security, safety, risk management or the whole shebang. This is the nation’s largest gathering of the restaurant industry’s loss prevention professionals, bringing together the entire industry, under one roof, for top notch educational, networking and professional development programs and events. S m a r t e r. T o g e t h e r. INDUSTRY LEADING KEYNOTES Stephen A. Davis Chairman & CEO, Bob Evans Farms Inc. Steve Davis serves as Chairman of the Board and CEO of Bob Evans Farms, Inc. Before joining the company in 2006, Mr. Davis worked at Yum! Brands Inc., where he had been president of Long John Silver’s and A&W All-American Food Restaurants since 2002. Previously, he served in a variety of operations management and other executive positions in Yum! Brands’ Pizza Hut division, including senior vice president of concept development where his team introduced the Wing Street concept. Before joining Pizza Hut, he was with Kraft General Foods, where he held a series of brand management positions in Kraft’s cheese business, launching many successful new products and marketing campaigns for brands such as Philadelphia® Brand Cream Cheese, Cheeze Whiz® and Velveeta®. Mr. Davis currently serves on the Board of Directors of the Walgreen Co., Marathon Petroleum Corporation and JobsOhio. Additionally, he is a member of The Business Council, the association of Chief Executive Officers of the world’s most influential business enterprises. Black Enterprise Magazine has named Mr. Davis as one of the 75 Most Powerful Black Men in American Business and in 2013, he was featured on the magazine’s Black Enterprise Magazine’s Registry of Corporate Directors list. The Disney Experience: A Security Overview Steve Miller Manager, Security Business Integration, Walt Disney World Get an overview of one of the most compelling security implementation programs in the world today and learn the concepts that make Walt Disney World a leader in security protocol and practice. Discuss Disney’s approach to security and how they assess the number of different security challenges faced by the many different facilities and the security approaches they take to protect their guests, cast members, and property. Get an inside look at Disney Security’s approach to the guest experience and to the training and development of their Security cast members. EDUCATION PROGRAM RLPSA Live! New this year – RLPSA Live! is an in-person exchange among participants of concerns, solutions and ideas shaping our industry. This interactive program is realtime dialogue of questions, best practices and concepts exclusively for restaurant operators. Also, through the use of interactive media during the session, you can ask questions and take sample polls confidentially. Come to this exciting workshop ready to ask questions, share your solutions and learn what others, just like you, are doing to best protect their company assets, employees and customers. Spotlight Presentations Back and Better. The Spotlights are 10-minute product or technology specific demonstrations that will assist in your efforts to see products and services in use, in a more focused and detailed format. Choose the presentations that matter most to you and your job. No need to sign up, just walk right in. Schedule to be posted 30 days out. As an added incentive, anyone attending a Spotlight Presentation is automatically entered into the 2/20 Raffle. The RLPSA annual conference has become synonymous with quality, educational programming featuring the Best of the Best in topics and presenters. Join us as we welcome experienced presenters from inside and outside the restaurant industry. For program and session updates visit www.RLPSA.com Thought Provoking Sessions  A Moment in Leadership, Kurt Reinhart, Create Training & Consulting  Yeah but, what if? Interview and Interrogation Strategies, Wayne Hoover, Wicklander-Zulawski  Maximizing Return from Exceptional Reporting, Michael Loox, Coffee Bean and Tea Leaf  LP and Safety: OSHA Updates and its Impact on Restaurants, Joan Spencer, OSHA  LP Executive Development: How to Become More Effective Within Your Organization, Jesus Alvarez, Forever21, Arlene Estrada-Petokas, CKE Restaurants, Sandra Tillett, Lane Bryant  Using Social Networks to Protect Your Customer and Employees, Cynthia Hetherington, Hetherington Group  Wild, Wacky, and Out of the Wild, Wacky, and Out of the Box Ways to Deliver Loss Prevention Awareness and Highly Effective Investigations , Anne Sullivan and Edwin Saul, CKE Restaurants  Skimming Prevention – Best Practices, Ken Keegan, Jamba Juice and Kevin Trimble, McDonald’s USA  Workplace Violence – The Latest Recommendations and Strategies, Major Gary Gardner, Howard County (MD) Police Department and Master Deputy Stanley Murray, Orange County (FL) Sherriff’s Department, Crime Prevention Unit RLPSA Golf Outing NETWORKING THAT MATTERS RLPSA is different where it counts – providing you with unique and nearly unlimited networking opportunities. Meet and talk shop with your industry peers and compare challenges and solutions. In addition to the world-class programming and handson exhibits, there is ample time to meet, discuss and find solutions at any of the breakfasts, lunches, social hours and after evening functions. Be sure to check the web site for updated activities. Join the Fun! Meeting registrants can participate in all new activities at the meeting. New this year as part of the golf outing is the Holein-One contest. Golfers take aim at a $25,000 cash prize, or airline tickets, big screen TVs, or a set of golf clubs. If golf is not your thing, try the 2/20 Draw – a special raffle where one lucky winner is selected to draw two cards – if they match, they win $10,000. If they don’t, they still win a prize. Join us at the Disney Palm Golf Course for some friendly competition. This 18-hole championship course features shimmering lakes, tropical sands, palm trees and sloping greens. The Disney's Palm Golf Course is rated 4 stars by Golf Digest. New this year – the Hole-in-One Challenge! Your chance to ace one of the par three holes and win $25,000! RLPSA Poker Night Everyone’s favorite Texas Hold’em game is back. Join in the fun, food, music and a chance to win. Competition and more relaxed side tables make up the fun – and a great way to cap off the last night. Dinner on the Beach Hands on Product Solutions Take part in our largest ever display of products and services — as top-line companies provide solutions to your needs on the interactive exhibit floor. Compare products and services from competitors, bring your specs for a quote, shop and compare the best solutions for your needs. Well, not exactly, but we do have our own private patio at Jimmy Buffet’s Margaritaville. It’s more than a restaurant ̶ it's a state of mind ̶ with everything you need to have a good time: great island-inspired food, unique bars and live music, all while overlooking Universal CityWalk. Chill out with a margarita on the Porch of Indecision or dip your toes in the sand – then enjoy the laidback tropical atmosphere with dancing and live music. REGISTRATION AND HOUSING ARE NOW AVAILABLE Meeting Registration The Caribe Royal All Suites Hotel Meeting registration and room reservations are now open! Get started registering you and your team … and tell your colleagues as well. The Annual Conference will be hosted at the Caribe Royal Suites hotel, in Orlando, FL. The hotel sits on more than 53 lush, tropical acres, and houses more than 1,200 spacious, well-appointed one-bedroom suites and 120 luxurious two-bedroom lakeside villas. The annual conference will be held at the expansive state-of-the-art convention center. The Caribe Royal has unmatched hospitality and service and a wealth of desirable dining options including the AAA Four Diamond, award-winning restaurant, The Venetian Room. The hotel appeals to both families and business professionals alike. And it all can be found just minutes from the area’s world famous theme parks and attractions. Visit www.RLPSA.com, for registration details or copy and paste the following link: www.rsvpbook.com/RLPSA2014 Special rates of $119 per night are available for RLPSA registrants. There are no resort fees and parking is free. Visit www.RLPSA.com for direct reservations link, or copy and paste the following link: https:// aws.passkey.com/event/10696168/owner/186/landing Don’t Forget Disney – and our special discounts and free shuttles too! The 35th Annual Conference will be a great opportunity to bring the family. As a registrant, you can take advantage of special meeting discounts for Disney theme park tickets. Please visit www.RLPSA.com for more details or copy and paste the following link: http://www.mydisneymeetings.com/rlpsa14/ Disney offers exclusive afternoon tickets and special discounted multi-day tickets to RLSPA registrants that are not available at ticket windows. The multi-day tickets include an additional complimentary admission to one of the following Disney Experiences!!  Disney’s Typhoon Lagoon Water Park  Disney’s Blizzard Beach Water Park  DisneyQuest® Indoor Interactive Theme Park  ESPN Wide World of Sports Complex with 30 minutes of game play at the PlayStation® Pavilion  Disney’s Winter Summerland or Disney’s Fantasia Gardens Miniature Golf Courses If you can’t take advantage of these opportunities, tickets for additional area attractions can be purchased right at the hotel – as well as complimentary scheduled shuttle service to all Disney World theme parks and the downtown Disney area. Complimentary scheduled transportation to Lake Buena Vista Factory Stores and Orlando outlets featuring 150 outlets stores is also available. Don’t want to go to Disney? Be sure to check out www.RLPSA.com for other Orlando area entertainment, shopping and dining discounts, or copy and paste the following link: http://orlandoconventionaid.com/event/restaurant-loss-prevention-and-security-assocaition-rlpsa