TECHNICAL LEAD SAMPLE XXX Lane ▪ Austin, Texas 77584 [email protected] ▪ 832.555.5555 HANDS-ON INFORMATION TECHNOLOGY MANAGER & TECHNICAL LEAD Project Management — IT Infrastructure & Security Management — Systems Administration Accomplished hands-on technical leader combines numerous technical credentials with 15+ years of broad IT experience serving on and guiding technical teams to optimize performance of mission-critical enterprise systems. Excellent communicator adept at identifying business needs and bridging the gap between functional groups and technology to foster targeted and innovative solution development. Well respected by peers through demonstrating passion for technology and performance improvement. Highlights of my achievements include: Achieved Critical Infrastructure Uptime Performance of 99.99% Virtualized Servers for 55% Improvement Developed Strategies for Annual Cost Savings of $72K 10 20 30 40 50 60 70 80 90 100 Core Competencies     Lifecycle Project Management Team Leadership Risk Analysis & Management Performance Metrics     Solution Design & Validation Stakeholder Communications Requirements Gathering/Analysis ITIL/Technical Leadership     Business Analysis & Problem Solving Disaster Recovery/Business Continuity Virtualization Strategies Organizational Change Management PROFESSIONAL EXPERIENCE COMPANY NAME WITHHELD – XXX, Texas 2006 to Present Private academic institution with 8K students, faculty, and staff across 11 colleges and 8 schools of study. Systems Manager Lead technical team in IT infrastructure management, including system/network security, disaster recovery and business continuation, risk assessment and management, system administration, and technical support in 24x7 environment. Craft and execute strategies to enhance IT systems and services. Direct architecture design, development, and implementation. Prepare project plans complete with scope, milestones, and deliverables. Analyze business requirements and define technical project specifications. Examine industry best practices and incorporate into existing business framework.  Cut annual costs by $50K through deployment, testing, and validation of automated proactive network vulnerability scanning solution, strengthening network and system security while improving team productivity.  Captured 55% improvement in server performance, leveraging virtualization strategy implementing new servers to replace obsolete hardware and devices.  Increased critical infrastructure uptime to 99.99% to obtain high-availability, fault-tolerant performance.  Expanded in-house technical support functions to eliminate third-party contracts for $22K in annual savings.  Defined proven project management approach that streamlined activities and improved processes for perproject savings averaging more than $21K.  Led storage infrastructure consolidation project that saved more than $40K.  Formulated off-site remote disaster recovery strategy that leveraged virtualization to seamlessly transition between physical and virtual environment in real-time with 0 downtime.  Directed project management and technical aspects of migration to state-of-the-art, fully redundant network operations and data center, improving performance, availability, security, and business continuity. Continued TECHNICAL LEAD SAMPLE Page Two ▪ [email protected] ▪ 832.555.5555 COMPANY NAME WITHHELD – XXX, North Carolina 2002 to 2006 Manufacturer of disposable medical products and supplies that acquired BioSafety Division of Maxxim Medical. Senior IT Specialist Recruited as IT Help Desk Analyst at Maxxim Medical and named Senior IT Specialist following acquisition by Medical Action Industries. Directed technical project teams and provided end-user support. Interfaced with stakeholders to identify technical needs, develop solutions, and define service standards. Collaborated with leadership to devise IT strategies and project management/service delivery methodologies. Assisted software development/implementation and system enhancement projects. Coordinated data center and infrastructure management.  Named Expert Technical Engineer, supporting legacy ERP platform migration to SAP specializing in networking, storage, data security, and disaster recovery elements of architecture design/implementation.  Oversaw custom application development, testing, and integration with new SAP ERP system to enable automated digital printing of safety labels onto products to meet industry and compliance standards.  Coordinated seamless transition to new email environment, migrating all email systems, services, and users to secure, high-capacity, and high-availability email solution with 0 downtime and 0 data loss.  Managed deployment of IP telephony platform to replace PBX switch, serving as Lead Technical Engineer, extending telecommunications services while increasing quality, security, scalability, and redundancy. Additional experience of more than 7 years as Executive Steering Council Member with COMPANY NAME; as Certified e-Commerce Internet Consultant with COMPANY NAME; as Help Desk Administrator with COMPANY NAME; as IT Analyst with COMPANY NAME; and as IT Network Specialist with COMPANY NAME. EDUCATION & CREDENTIALS Bachelor of Science (BS) in Management Information Systems (MIS) UNIVERSITY NAME WITHHELD Certified Information Systems Security Professional (CISSP) Candidate (Expected November 2011) UNIVERSITY NAME WITHHELD Technical Certifications ITIL v3 Foundation Certification — Project Management Certification — Data/Telecom Architecture Certification IT Fundamentals Certification — Windows Server 2003 Certification — WSI e-Commerce Internet Certification Professional IT Training VMware Advance Security — Red Hat Linux System Administration — Oracle 11g Security — HP SAN EVA Management Checkpoint NGX Firewall — Windows 2003 Security Management — Oracle Hyperion Essbase Management Affiliations Infragard — SecureWorld Expo — Information Systems Security Association — IT Service Management Forum USA SELECTED TECHNICAL SKILLS Platforms: Microsoft Windows, Linux, MAC OS X, Fabric OS, HPUX, OpenVMS, VMware vSphere/ESX, Vizoncore, IIS Tools: C, JavaScript, .NET Framework, PowerShell, Shell Scripting, Flash Networking: TCP/IP, SMTP, DNS, DHCP, MPLS, VPN, SNMP, NAT Security: Identity/Access Management, Vulnerability Assessment, Data Loss Prevention, Biometrics, Governance, Incident Analysis, Web Content Filtering, Encryption, Auditing/Compliance, VoIP Safeguards, Firewalls Solutions: Active Directory, Symantec Backup Exec, Novell Platespin Migrate, Lumension PatchLink, GFI Server Network Monitor, ESET NOD32 Enterprise Anti-Virus Server, SAP R/3, Oracle Hyperion Essbase, Microsoft Exchange Server, Fabric-Connected Fiber-Optic Storage Area Networks (SANs), Vulnerability Scanners, Avaya IP Office, Blackberry Enterprise Server, HP EVA SMA