Susan Grayson, MCITP 228 Bedford Avenue Stamford, CT 06901 www.google.com/profiles/sgrayson [email protected] Home: xxx-xxx-xxxx Cell: xxx-xxx-xxxx SYSTEMS AND NETWORK ANALYST – HEALTHCARE SECTOR Multi-certified technology professional with 12 years experience managing enterprise implementations of healthcare information and Electronic Medical Records systems. Expert in gathering, analyzing and defining business and functional requirements; creating global metrics, and other decision-making tools; leading data-modeling and process-mapping initiatives; and designing/re-engineering processes, workflows and technology solutions for healthcare systems and networks, in an FDA regulated environment. E XPERTISE H IGHLIGHTS • Network & Systems Administration Project leadership & Management • Strategic Technology Planning Enterprise Software Implementations • Data/Business/Systems Analysis Systems Security & Disaster Recovery Planning • Data Flow & Process Mapping Testing/Scripting/Documentation • SQL Queries & Data Modeling FDA Software Regulatory Requirements Value Proposition: Proven ability to deliver next-generation technical solutions on-time and within budget, that materially improve workplace productivity and lower operating costs in a regulated healthcare environment. P ROFESSIONAL E XPERIENCE Senior System and Network Analyst, Stamford Medical, Stamford, CT 2000 – Present Senior Systems and Network Analyst, Aug. 2007 to Present Systems Analyst, April 2003 to August 2007 Software Engineer, June 2000 to April 2003 Promoted to senior systems and network analyst role providing IT leadership for hospital’s technology infrastructure located in 9 facilities statewide. Managed enterprise migration projects, systems conversions and performance tuning of network and software applications. Help set long-range technical direction and capacity plans. Key Results: Led hospital’s new EMR implementation of GE’s Centricity/Logician system – 18 month project delivered on-time and under budget with a team of 7 professionals. Designed and launched “pre-load” training clinics, optimized training documentation prior to go-live and designed custom modifications to accommodate special needs (e.g., legally blind physician user). Analyzed all aspects of Win 2003 Pro, and later version of Windows Server 2008, deployment for 1,250 workstations statewide to ensure a smooth migration. Created desktop standardization and dashboards and provided ad-hoc reports using MS Access and SQL Query Analyzer. Documented revised workflows and executed comprehensive training plan to medical staff that more than doubled EMR access (from 45% to 100%) and usage (from 35% to 80%) with potential cost saving exceeding $750,000 per year. (Continued) SUSAN GRAYSON 2 Managed Windows IQ/OQ verification and validation effort for 7 sites to FDA and ISO standards. Reviewed documentation for validity/completeness, authored IQ/OQ summaries with QA, and assisted in overall project testing and certification. Efforts results in completed validation with no FDA discrepancies. Transformed software toolsets of geographically dispersed medical units into a cohesive, standardized set of solutions that elevated efficiency and accuracy hospital-wide, reducing FDA noted deviations by 50%. Gathered and assessed needs from internal business units; created custom solutions to resolve issues (e.g., system slowdowns, virus outbreaks and process bottlenecks); and developed functional specifications for IT group. Automated previously manual, time-consuming processes to drive gains in data tracking/accuracy, workgroup efficiency and profitability. Results saved the company $250K annually and awarded Continuous Improvement Award. Software Engineer June 2000 – April 2003 Provided object-oriented analysis/design, coding and testing of company’s proprietary hospital management software application. Defined, wrote and managed requirements for a major section of this groundbreaking application. Key Results: Helped introduce a new, reproducible software development methodology that contributed to higherquality product releases and a 30% reduction in errors. Served on team that ported MS-DOS environment to a Windows-based, client/server solution. Efforts averted the threatened loss of customers who were transitioning to Windows and provided a user-friendly Graphical User Interface (GUI). Championed the implementation of coding reviews that detected programming errors early in the development process, accelerating product go-to-market time by more than 15%. E DUCATION BOSTON UNIVERSITY, Boston, Mass. B.S., Computer Information Systems (BSCIS), 2000, with a focus on networking and server applications. Graduated with honors – 3.6 GPA. Recipient of Boston University Trustee’s Scholarship. T ECHNOLOGY S UMMARY Certifications: Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE), Microsoft Certified IT Professional (MCITP) Applications: GE Centricity/Logician EMR, MS SQL Enterprise Manager, Microsoft SQL Query Analyzer, Novell ZENworks, Compaq Insight Manager, Norton Ghost, Remedy, Nortel Client, Dreamweaver, Microsoft (Visio, FrontPage, Office, Project, Visual FoxPro, .NET) Systems: Windows Server, AIX, HP-UX, Solaris, DYNIX/ptx, VMS, NetWare, OS/2, UNIX Languages: C, C++, Java, SQL, PL/SQL, BASIC, COBOL, PowerBuilder, HTML, PHP