1. No category

TEKNISKE KRAV - SUPEROFFICE
Innhold
1.
VISMA SUPEROFFICE CRM ......................................................................................................... 2
1.1 Serverhosting CRM server ....................................................................................................... 2
1.2 Sales & Marketing winclient ..................................................................................................... 2
1.3 Sales & Marketing web client (Browser) ................................................................................. 3
1.4 Pocket CRM ................................................................................................................................ 3
1.5 Database ..................................................................................................................................... 4
1.6 Web server running Audience*, Sales & Marketing web, Pocket CRM and/or Customer
Service................................................................................................................................................ 4
1.7 Customer Service clients.......................................................................................................... 4
2.
Amesto DocArc ............................................................................................................................. 5
1. VISMA SUPEROFFICE CRM
1.1
SERVERHOSTING CRM SER VER
Server Operating
System:
Microsoft Windows Server 2003 (32bit) or (64bit)
Microsoft Windows Server 2008 (32bit) or (64bit) Microsoft Windows Server
2008 R2
Microsoft Windows Server 2012 (from SuperOffice 7.1 sr1)
Document Archive: File share on a server to store documents and e-mails archived in SuperOffice
Protocol:
File share uses standard SMB port 445
Distribution:
All client files (MSI) are installed on the server along with the database
configuration tool dbsetup.exe
Disk space:
250MB for Client files with all languages 1GB document archive*
Note!
The SuperOffice CRM server is now only used for hosting the client files and document archive. There
will not be any SuperOffice installation on this server.
*The size of the document archive will vary depending on the amount of users and documents created
from SuperOffice. Size the disk space according to your own business needs.
1.2
SALES & MARKETING W I NCLIENT
Processor:
Memory:
Operation system
Network:
Database - Travel (offline):
Browsers - Web panels:
Microsoft Office:
SuperOffice Maillink:
SuperOffice Ribbons:
Intel ® 1.8Ghz (x86) or (x64)
AMD™ 1.8 Ghz (x86) or (x64)
2 GB
Microsoft Windows XP SP3
Microsoft Windows Vista (32bit) or (64bit)
Microsoft Windows 7 (32bit) or (64bit)
Microsoft Windows 8**
TCP/IP-network with less than 10 ms response time
Microsoft SQL Server 2012 Express *
Microsoft SQL Server 2008/2008 R2 Express *
Microsoft SQL Server 2005 Express *
Sybase 12 (Built-in)
Internet Explorer 8
Internet Explorer 9
Internet Explorer 10
Microsoft Office 2003 SP3
Microsoft Office 2007
Microsoft Office 2010
Microsoft Office 2013**
Outlook 2003 SP3
Outlook 2007
Outlook 2010
Outlook 2013**
Lotus Notes 7
Lotus Notes 8
Microsoft Office 2007
Microsoft Office 2010
2
Amesto Solutions CRM AS | Tlf.: +47 46 88 50 00
E-post: [email protected] | www.amesto.no/CRM
Requisites installed by client
installer:
Microsoft Office 2013**
Microsoft .NET v. 4.0 (as a web download)
VSTO 2010 runtime (32bit or 64bit) for ribbons on both office 2007 /
2010 / 2013**
Visual C++ 2010 runtime for x86
* the computer generating the prototype must support the clients version of SQL Express.
**Office 2013/Windows 8 and Internet Explorer 10 is supported from SuperOffice CRM 7.1
sr1.
1.3
SALES & MARKETING W E B CLIENT (BROW SER)
S&M web 7.1 / Netserver
7.web Extensions (TrayApp) *
Internet Explorer 8 x
x
Internet Explorer 9 x
x
Internet Explorer 10 x
x
Chrome Win
x
x
Firefox Win
x
x
FireFox Mac
x
x**
Safari Mac
x
x**
* To run 7.web extensions and our Mail Link the client is required to have .Net Framework 4.0 or
higher.
**Note that we will automatically install the correct version from 7.1 sr1. If you are running SuperOffice
version 7.1 or lower you need to download this special version for MAC: download
1.4
POCKET CRM
Java:
Mobile Information Device Profile (MIDP) v2.0
Connected Limited Device Configuration (CLDC) v1.1
Operation system: iPhone - Pocket client 7.2 (App Store)
Google Android - Pocket client 7.2 (GooglePlay)
Blackberry OS - Pocket client 7.1.6
Symbian S60 - Pocket client 7.1.6
Windows Mobile 6.1 - Pocket client 7.1.6
Resolution:
Minimum QVGA ( 320 x 480 pixels )
Keyboard:
Multitap ( 12 keys )
QWERTY keyboard
Soft keyboards ( Touch phones )
Network:
Pocket CRM is an online application that needs a network
from the mobile phone to the Pocket CRM server. All datatraffic is compressed and
designed to have minimum overhead to save bandwith.
Minimum bandwith GPRS ( 114 kbp/s )
Recommended bandwith 3G ( 384 -> 2 Mbp/s )
Documents:
Office documents needs supported viewer software installed on device
Netserver:
It is recommended to use same Netserver version as 7.Web
3
Amesto Solutions CRM AS | Tlf.: +47 46 88 50 00
E-post: [email protected] | www.amesto.no/CRM
1.5
DATABASE
Vendors:
Microsoft
Oracle
Database server(s) Microsoft SQL Server 2012 (32 bit) or (64 bit)
Microsoft SQL Server 2008 (32 bit) or (64 bit)
Microsoft SQL Server 2005 (32 bit) or (64 bit)
Oracle 11g
Oracle 10g
Note! The SuperOffice database can run on existing database servers (stand-alone or clustered).
For detailed hardware requirements for the database servers, please read the requirements from the
database vendors.
1.6
W EB SERVER RUNNING A UDIENCE*, SALES & MA RKETING W EB,
POCKET CRM AND/ OR CU STOMER SERVICE
Processor:
Intel ® 3.0Ghz Dual or Quad Core (x86) or (x64)
AMD™3.0Ghz Dual or Quad Core (x86) or (x64)
Memory:
3 GB
Operating system:
Microsoft Windows Server 2003 (32bit) or (64bit)
Microsoft Windows Server 2008 (32bit) or (64bit) recommended
Microsoft Windows Server 2008 R2
Microsoft Windows Server 2012 (from 7.1 sr1)
Internet Information Microsoft IIS 6.0
Server
Microsoft IIS 7.0
Microsoft IIS 7.5
Network/Bandwith: The preferred bandwidth for the web servers should be 1 Mbit/sec for all
installations up to 50 users. We estimate the individual user’s bandwidth
consumption to add up to an average of 20Kbit/sec.
IMAP:
Port 143 or 993 (SSL) must be open between the Sales & Marketing web server
and mailserver
SMTP:
Port 25 or 465 (SSL) must be open between the Sales & Marketing web server
and mailserver
Requisites:
Microsoft .NET v4.0 or higher
Windows communication foundation (on both the server running Sales &
Marketing web and the server running NetServer webservices)
Local administrator rights (installation)
*Audience do not support remote web services and must use the web service installed with the
product.
1.7
CUSTOMER SERVICE CLI ENTS
SuperOffice Customer Service is a 100% web-based system based on a server installation. Clients
uses a browser and e-mail client as tools, and since these are already installed on most PCs in the
company (all computers with Win2000/XP/Vista/Win 7 have these installed), this saves you having to
install new software on the clients.
Internet Explorer 8
Internet Explorer 9
Internet Explorer 10
Google Chrome
Mozilla Firefox 3.6 or newer
Safari 4.0 or newer
4
Amesto Solutions CRM AS | Tlf.: +47 46 88 50 00
E-post: [email protected] | www.amesto.no/CRM
2. AMESTO DOCARC
DocArc består av en web-løsning og et sett med klient applikasjoner som brukerne må kunne kjøre.
Følgende krav må være på plass før DocArc kan installeres:
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Pålogging til SuperOffice server
Pålogging til Webserver hvor IIS er ferdig installert, samt tilgang til
C:\Windows\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET
Pålogging til SQL server eller SQL Management Studio som med tilgang til SQL Serveren
Tilgang til å kjøre SuperOffice klient og administrasjon for å teste løsningen
AD-bruker som har lese- og skrivetilgang til SuperOffice arkiv (so_arc)
SuperOffice-brukerne må ha tilgang til å kjøre følgende exe-filer:
Crm.DocArc.Helper.exe
Selector.exe
Alle disse exe-filene vil bli kjørt i fra SuperOffice arkiv området og kjøres ved bruk av SuperOffice.
5
Amesto Solutions CRM AS | Tlf.: +47 46 88 50 00
E-post: [email protected] | www.amesto.no/CRM