SQMH
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Quality Management
Manual
SQMH
SECTOR Cert
Gesellschaft für Zertifizierung mbH
This document is a copy of the approved original document and applies within the frame of a
controlled distribution without additional approval statements. It is the responsibility of the individual
user of the controlled distributed document to use the valid version according to the release of
SECTOR Cert. Documents superseded by revisions has to be destroyed.
This paper is a copyrighted document. The content may not be copied, distributed, reproduced or
dealt with in whole or in part without the prior consent of SECTOR Cert GmbH. Violations will be
prosecuted according to paragraph 106 of the Copyright Act.
© SECTOR Cert - Gesellschaft für Zertifizierung mbH
Köln 2014
Revision:
Reviewed:
Released:
Name / Funktion:
N. Mahmutyazicioglu / LZ
Name / Funktion:
U. Sälzle / QMB
Name / Funktion:
A. Jung / GF
Datum: 01/09/2014
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TABLE OF CONTENTS
1.
PRELIMINARIES ........................................................................................................ 3
2.
EXCLUSIONS ............................................................................................................. 3
3.
COMPANY PROFILE ................................................................................................. 3
4.
POLICY .......................................................................................................................4
5.
5.1.
5.2.
5.3.
REQUIREMENTS FOR THE CERTIFICATION BODY ............................................... 5
Organisational Chart ................................................................................................... 6
The Management team ............................................................................................... 7
Responsibilities by Functions ...................................................................................... 7
6.
6.1.
6.2.
6.3.
6.4.
6.5.
6.6.
6.7.
MANAGEMENT PROCESSES ................................................................................... 8
Examination centers .................................................................................................... 8
Development of new services...................................................................................... 8
Management of personnel ........................................................................................... 8
Book keeping / controlling ........................................................................................... 8
Organization of technical committee and scheme committee meetings ...................... 8
Marketing / sales ......................................................................................................... 9
Control of management system................................................................................... 9
7.
7.1.
7.2.
7.3.
7.4.
KEY PROCESSES .................................................................................................... 11
General ..................................................................................................................... 11
Assessment ............................................................................................................... 11
Examinations .............................................................................................................11
Certification ............................................................................................................... 11
8.
8.1.
8.2.
8.3.
SUPPORTING PROCESSES ................................................................................... 13
Management of Complaints....................................................................................... 13
Management of Appeals ........................................................................................... 13
Authorization and supervision of examiners .............................................................. 14
9.
AMERICAN STANDARDS........................................................................................ 14
9.1. Employer based certification ..................................................................................... 14
9.2. ACCP bolt-on exam ................................................................................................... 14
10. FLOWCHART OF PROCESSES AND THEIR INTERACTIONS .............................. 15
11. CROSS REFERENCE OF PROCESSES AND STANDARDS ................................. 16
12. CROSS REFERENCE FOR ISO/IEC 17024:2012 AND SECTOR CERT`S QMS .... 17
APPENDIX A. PERSONNEL NAMES AND THEIR FUNCTIONS .................................... 20
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1. Preliminaries
This quality management handbook (SQMH) is based on EN ISO/IEC 17024:2012
standard.
For better reading the masculine gender is chosen but in all cases both genders are
addressed.
2. Exclusions
No exclusions.
3. Company Profile
SECTOR Cert – Gesellschaft für Zertifizierung mbH was founded in 1993 as a daughter
company of VECTOR Technische Unternehmensberatung GmbH.
We are an internationally active organization operating certification of persons. Our main
area of operation is qualification and certification of persons who are performing nondestructive testing (NDT) and based on internationally recognized standards such as EN
ISO 9712, SNT-TC-1A, CP-189 and Pressure Equipment Directive (PED). We are
accredited according to EN ISO/IEC 17024 by the national accreditation body for the
Federal Republic of Germany (DAkkS) and Zentralstelle der Länder für Sicherheitstechnik
(ZLS). In co-operation with American Society of Non-Destructive Testing (ASNT) we are
offering certification according to ASNT Central Certification Program (ACCP).
SECTOR Cert has operating sites in Germany as well as in several European and nonEuropean countries. We offer our services to all companies that need competent
personnel e.g. production companies, service companies.
We communicate with potential customers, our existing customers, our partners and all
other interested parties according to defined communication processes e.g. our homepage
(www.SECTOR-Cert.com).
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4. Policy
All certification including accredited certification is an issue of trust. Therefore certification
of persons is based on premium qualification of the applicant.
What does SECTOR Cert offer?
 Training specifications and syllabi having a strong emphasis on practical aspects which
ensure that certified persons are optimally qualified for their tasks.
 Examinations world-wide to the same high standards, all carried out by our authorized
examiners.
 Accredited certification which is the proof for the qualification of the persons.
How can we ensure this?
We provide and control adequate resources to:
 our technical committees, assigned for each NDT method, verify that our training and
examination materials for each certification scheme are up-to-date by regular meetings.
 use modern equipment for the practical work in all our centers.
 employ personnel who are experts in their field and are highly motivated.
Our examination and certification activities are strictly separated from any training activities
in order to ensure impartiality.
Our Objectives
In order to systematically reach our objectives, we
 implement continuous improvement in the field of customer relationship and market
orientation using a broad spectrum of services.
 provide up-to-date examination materials and in a timely manner, using the input from
our technical committees and other interested parties.
 consider and implement market trends at an early stage using our involvement in
standardization processes.
 apply determined transparent processes which allow constant performance verification
to the benefit of our customers.
 use systematic approach for continuous improvement by using management systems.
 offer our services worldwide at the same high quality level.
We regard competence and responsibility of staff and partners as one of the main aspects
for our participants’ and customers’ satisfaction. This is the main component for the high
quality of our services and our business success.
________________
Signature / Date
General Manager
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5. Requirements for the Certification Body
SECTOR Cert is a certification body accredited by DAkkS and ZLS according to EN
ISO/IEC 17024. We offer neither NDT services nor consultancy. Our certification system is
open to all parties fulfilling the requirements of the certification scheme (based on EN ISO
9712 or other international standards) that is developed and maintained by SECTOR Cert.
As required all costs of the certification body are covered by the fees.
SECTOR Cert certificates issued are based on the exams carried out in SECTOR Cert
recognized examination centers.
To operate the certification process, SECTOR Cert carries out the following tasks:
 Development and maintenance of the certification scheme
 Organization of technical committee and scheme committee meetings
 Establishment or approval of training and examination centers
 Auditing of training and examination centers
 Organization of meetings for examiners and trainers
 Authorization and supervision of examiners
 Administration of certification applications
 Assessment of candidates
 Preparation and carrying out of examinations
 Decision on certification
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5.1. Organisational Chart
Steering Committee
General Manager
Scheme Committee
advisor to
Head of certification
Quality Manager
Data Protection
Agent
Human
Resources Agent
Technical Committees
Head of
examination
Deputy head of
certification
Assistance
Assistance
Team examination
Team certification
Assistance
Assistance
Level III Services
Marketing Agent
Employer based
certification
Marketing
Head of financial
accounting
Assistance
Financial accounting agency
Head of IT
IT Officer
IT Agency
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5.2. The Management team
The management team has the following levels:
1. Level
General Manager (GF)
2. Level
Head of Certification Body (LZ)
Quality Manager (QMB)
3. Level
Deputy Head of Certification (sLZ)
Head of Examination (LP)
Responsibilities and competences of the people and committee involved are either defined
in job descriptions or procedures/instructions. The interaction of the different groups
ensures that the certification body works competently and impartially e.g. not influenced by
other interests or by other parties.
5.3. Responsibilities by Functions
Chapter of SQMH
Function
3, 4, 5, 6, 8, 9
General Manager
6.1, 6.2, 6.5, 7, 8
Head of Certification Body
6.1, 6.5, 7.3, 8.3
Head of Examination
7.3
Assistant of Examination
7.4
Team Certification
3, 4, 8.2
Steering Committee
6.1, 6.2, 8.1, 8.2, 8.3
Scheme Committee
6.7
Quality Manager
6.7
IT
6.7
Data Protection
6.6
Marketing
6.4
Finances
6.3
Management of Personnel
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6. Management Processes
6.1. Examination centers
Standard examinations at level 1, level 2 or level 3 or without any level are carried out at
relevant examination centers. All our processes are independent of any training in order to
ensure confidentiality, information security and impartiality. Examinations are carried out
by examiners who are in possession of the specific sector and level of certificates.
Examinations are carried out worldwide under the supervision and monitoring of SECTOR
Cert.
Approval as a training and examination center is granted by the Scheme Committee after
a successful initial audit. An authorization document is issued for training and examination
centers. Regular audits ensure that all requirements are still fulfilled to maintain the
authorization. Final release of an examination center is carried out by DAkkS.
6.2. Development of new services
SECTOR Cert has implemented procedures ensuring a systematic process for developing
new services e.g. new areas of certification, new testing techniques or methods, new
sector for qualification.
The decision to start the development process is made by the management e.g. by setting
up a working group. This group adopts the certification system to the new service.
6.3. Management of personnel
Strategic objectives are set based on the company’s philosophy. In annual staff appraisals
personal objectives are mutually agreed. Necessary qualifications are discussed and
trainings are arranged. Each member of staff is responsible to achieve the objectives and
the training schedules agreed on.
It is ensured by documented and signed agreements between SECTOR Cert and each
examiner that any conflict of interest is to be reported to the relevant superior immediately.
This is valid for all personnel, whose activities may endanger the impartiality,
confidentiality and/or information security, including contracted personnel carrying out
activities on behalf of SECTOR Cert.
As fixed in all contracts company or personal information and data are treated confidential.
6.4. Book keeping / controlling
Book keeping and controlling are done at the premises of the main shareholder.
6.5. Organization of technical committee and scheme committee meetings
Meetings of expert groups and trainings of examiners are arranged if necessary by the
head of examination in co-operation with management. The scheme committee meets
minimum once a year.
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6.6. Marketing / sales
Marketing and sales activities are carried out by management and the marketing assistant.
Defined tasks are outsourced i.e. cooperation with service providers in the field of
marketing.
6.7. Control of management system
Responsibilities of the quality manager
The quality managers (internal and external) are responsible for the development,
implementation and maintenance of the QMS. Details are fixed in their job descriptions.
The external quality manager gives support to the internal resource and carries out internal
audits when necessary.
Internal audits and continuous improvement
The frequency of the internal audits is fixed on the base of the importance of the process.
Normally processes are audited once per year. The report gives information on
improvement and optimization potential. The internal audits verify the effectiveness of
each process and support the continuous improvement actions agreed on.
Management review
The management evaluates the QMS and its functionality on a yearly base. The results as
well as measurements are documented. The following aspects are the base for the
management review:














Status of quality objectives
Provision of resources
Audit results
Customer feedback (positive / negative)
Including applicants, candidates, certified persons and interested parties
Safeguarding of impartiality
Feedback of participants and exam results
Reports on improvement and optimization potential
Follow up actions from previous management reviews
Status of preventive actions
Status of corrective actions
Fulfillment of objectives
Changes that could affect the QMS
Appeals and complaints
Review and validation of certification program
Development and improvement of the QMS
All processes are described in procedures/work instructions (SQMVs / SQMAs). Controls
ensure that the processes run as defined and that objectives are met.
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Documentation of the QMS
The quality management system comprises of the following documents:




SQMH including company policy; used for external and internal purposes
Procedures “SQMVs”: describing the processes for qualification and certification of
persons according to the certification scheme.
Work instructions “SQMAs“: defining the processes and guidelines for different tasks
Record sheets for all procedures are identified as “FBVs” and for all work instructions
as “FBAs”.
Public documents are available at our homepage. Other quality management system
documents are available on request. Our work instructions define how files and records
will be handled in order to maintain confidentiality throughout all examination and
certification processes.
Records
All data obtained during the key and management processes are designated and archived
systematically.
Records of applicants, candidates and certified persons are stored electronically; the
original hardcopies are disposed of in a professional manner by a relevant service
provider.
Procurement
Suppliers for the relevant processes are contracted by SECTOR Cert and have to sign a
confidentiality agreement. The quality of their work is controlled on a regular base using
audits, delivery accuracy, and customer’s feedback.
Security
Storage of data and documents as well as access authorization is defined in the respective
documents. Each member of staff as well as subcontractors must follow these instructions
and sign a confidentiality agreement.
The data protection official assesses the processes on a regular base and supports the
company to comply with the legal aspects. Several directives and policies are in place to
ensure security of examination materials and confidential candidate data. This includes but
is not limited to




Location of these materials
Type of materials
Defined steps within the examination process
Risks that could arise in case of repeated application of examination materials
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In order to prevent fraud of any kind, several precautions are taken such as






Candidates are to sign a non-disclosure agreement with regard to confidential
examination materials
Ensuring the presence of enough numbers of examiners
Verifying identification of candidates
Prevention of unauthorized aids in the examination area
Prevention of access to unauthorized aids during the examination
Monitoring examination results for indications of cheating and other situations that may
lead to falsified examination results.
7. Key Processes
7.1. General
Contract control ensures that SECTOR Cert accepts only such applications that are inside
the accreditation scope. These controls take place first at respective examination center
and then at certification body. Details are determined in the relevant procedures.
7.2. Assessment
The assessment methods and mechanisms are defined in each certification scheme.
7.3. Examinations
The examination process is described in the respective procedure. Generally the following
steps are taken









Acceptance of the announced examination
Preparation of an examination file
Contracting of examiner
Shipping of examination file
Examination at the examination center
Evaluation of the examination by examiner
Return of examination file
Verification of completeness and correctness of examination file
Archiving of examination file
7.4. Certification
Policies, procedures and the costs for certification of persons and all certification
documents are available on SECTOR Cert Homepage. The “team certification” deals with
the applications and prepares the certificates. The head of certification is responsible for
the issue of all certificates. He approves and signs the certificates if the requirements of
the respective certification scheme are fulfilled.
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A certification scheme contains at minimum the following subjects, as applicable:






Scope
Job and task description
Required competence
Abilities
Prerequisites
Code of conduct
The certification processes are described in the respective procedures/instructions. The
certification process is continuously monitored and evaluated. The results are inputs of the
management review and relevant management meetings.
SECTOR Cert employees may be certified provided that impartiality is maintained. This
can be achieved by an examination according to certification scheme, using randomly
chosen examination questions from a big number of questions and specimens pool. If, for
any reason, the impartiality cannot be guaranteed, the employee has to apply to another
accredited certification body for certification. The analysis and documentation of potential
impartiality threats are described in respective instructions.
7.4.1. Surveillance
On an annual base the certification body checks 0.5 per cent of all certificate holders. The
control is focused on the annual visual acuity test and continuous work experience.
In case that the certificate holder cannot provide the documents the certification body will
hold the certificate, order a recertification exam or withdraw the certificate.
7.4.2. Renewal and recertification
The certificates according to EN ISO 9712 are valid for maximum 5 years. Prior to the
completion of this period and every 10 years thereafter, they can be renewed on the base
of following documentary evidences:


continuous work experience
valid visual acuity report
After 10 years from initial certification and every 10 years after, in addition to the
requirements given above for renewal, an examination is necessary to gain recertification.
Applications for renewal and recertification must be submitted within 6 months prior to the
expiry date. On special request and with written justification for the delay of application the
certification body can accept applications received after the expiry date.
Examiners who have been authorized for level 3 exams can either recertify via credit
system by SECTOR Cert or via recertification by another accredited certification body.
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Renewal or recertification for other certification schemes is defined in the relevant
procedures.
7.4.3. Withdrawal, cancellation and discontinuity of certificates
In case of




Incorrect information in the application form
Non-fulfillment of the requirements
Wrong use of the certificate
Not following the code of ethics
SECTOR Cert will put the certificate on hold. If these issues are confirmed the certificate
will be withdrawn.
The validity of the certificate expires automatically on the specified date.
7.4.4. Use of the certificate / logo
Rules for use of certificates and logo are defined in the relevant instructions and at the
backside of the certificates.
8. Supporting Processes
The handling processes for complaints and appeals are open to all parties on our
homepage. www.SECTOR-Cert.com.
8.1. Management of Complaints
A documented procedure is in place to handle complaints. Every member of staff has to
accept complaints and inform the GF and QMB. The management will evaluate the
situation and implement actions. The QMB is responsible for the follow-up. If the
complaints cannot be solved or the customer is not satisfied with the decision the QMB
informs the GF.
8.2. Management of Appeals
A documented procedure is in place to handle the appeals. This takes into consideration at
minimum the following subjects:
a.
b.
c.
d.
Receiving, evaluating and investigating.
Deciding actions to be taken.
Tracking and recording appeals incl. actions undertaken.
Ensuring that if applicable, appropriate corrections and corrective actions are taken.
If an appeal is made against a decision of the head of certification body, it will be handled
by an independent committee which will be established by the steering committee.
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8.3. Authorization and supervision of examiners
Examiners must fulfill the following requirements for supervising an examination:




Level-3-certificate (or highest level available acc. to the certification scheme) in the
respective testing method and industry sector
Authorization by SECTOR Cert
Contract
Assignment for the exam
9. American Standards
9.1. Employer based certification
According to SNT-TC-1A the employer must qualify, examine and certify his staff.
SECTOR Cert has several ASNT level III personnel who can act as an external level III
person. Services are described in detail on our homepage and in our program book.
9.2. ACCP bolt-on exam
SECTOR Cert has been authorized by ASNT to offer so called bolt-on exams. Candidates
who are holding a valid SECTOR Cert certificate at level 2 or level 3 according to EN ISO
9712 (EN 473) can take this bolt on exam and receive an ACCP certificate from ASNT.
Details of the process are described in respective documents.
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10. Flowchart of Processes and Their Interactions
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11. Cross Reference of Processes and Standards
SECTOR Cert
ISO/IEC 17024:2012
ISO 9001:2008
4, 5, 6, 7, 10
4, 5, 6, 7.4, 8
4.1, 4.2, 5, 6, 9.3, 9.9
4.2, 5.1, 5.2, 5.3, 5.4, 5.5,
6.1, 6.2, 7.1,7.4, 8.2, 8.5
4.1, 5.2,
7.3, 8.4, 8.5
Management of Personnel
6
5.4, 5.5, 6.1, 6.2, 8.5
Book keeping/ Controlling
4.1, 4.4, 10.2.3, 10.2.4
4.2, 5.5, 6.1
Control of management
System
4.1, 4.2, 7.1, 7.2, 7.3, 7.4,10
4.1, 4.2, 4.2.1, 4.2.2, 4.2.3,
4.2.4, 5.3, 5.4, 5.5, 5.6,6.1
6.2.2, 8.2, 8.4 , 8.5
Marketing / Sales
5.1, 6.2
5.2, 7.2, 6.1, 8.5
Internal Audits
10.2.4, 10.2.5, 10.2.6
8.2.2, 8.4, 8.5
Continual Improvement
Process
10.2.5, 10.2.7, 10.2.8
5.4, 8.4, 8.5.
Management Processes
Management
Training and examination
centers
Development of New
Services
Key Processes
Certification
Examinations
4.2, 4.3., 5.1, 5.2, 6, 7.3, 7.4,
8, 9, 10.2.3., 10.2.4, 10.2.5,
Annex A
4.2, 4.3., 5.1, 5.2, 6, 7, 9.3,
9.6, 10.2.3., 10.2.4,
10.2.5,Annex A
4.2, 4.2.4, 5.2, 5.2, 6.2, 6.3,
6.4, 7.1, 7.2, 7.4, 7.5, 8.2, 8.5
4.2, 5.5, 6.3, 6.4, 7.1, 7.2,
7.5, 8.2, 8.4, 8.5
Supporting Processes
Management of complaints
and appeals
Authorisation and
supervision of examiners
9.8, 9.9, 10.2.7, 10.2.8
8.3, 8.4, 8.5
6
6.2, 7.4, 8.2, 8.5
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12. Cross Reference for ISO/IEC 17024:2012 and SECTOR Cert`s QMS
ISO/IEC 17024:2012
SQMH
Documents
4.1
3
-
4.2
7.4
SQMA03-61,-62
4.3
5.1, 5.2, 6.3, 6.5, 6.7, 7.4, 8.2
4.4
5, 6.7
General requirements
SQMA03-02,
SQMA03-10
annual budget
planning, liability
insurance
Structural requirements
5.1
5.2
5, Appendix A
-
4, 5, 6.1
Homepage, Syllabi,
SQMV02, SQMA0307, SQMA03-06,
SQMA03-04
Resource requirements
SQMA03-35, job
descriptions, contracts
SQMA03-04,
SQMA03-06,
SQMA01-03,
SQMA02-03
6.1
6.3, 6.7, 7.4
6.2
6.1, 6.3, 8.3
6.3
6.1, 6.2, 6.3
SQMA03-06, contracts
6.4
6.1
SQMA03-06
Records and information requirements
SQMA03-32,
SQMA03-34,
certification application
form
Homepage,
Certification scheme
booklet
7.1
6.7
7.2
6.7
7.3
6.1, 6.3, 6.7
SQMA03-32, contracts
7.4
6.1, 6.3, 6.7
SQMA03-32,
SQMA03-10, contracts
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ISO/IEC 17024:2012
SQMH
Documents
8.1
5, 6.2
SQMV02, SQMV08,
accreditation certificate
8.2
6.2, 7.4
SQMV02, SQMV08
8.3
7.4
SQMV02, SQMV08
8.4
5, 6.2, 6.5, 7.4
SQMA03-07
8.5
4, 5, 6.2, 6.5
certification schemes
are based on
international standards
which are periodically
reviewed (at min. every
5 years), SQMA03-07,
Minutes of technical
committee meetings
8.6
-
-
Certification schemes
Certification process requirements
9.1
7.1
9.2
7.2
9.3
7.3
9.4
7.4
9.5
7.4
9.6
7.4
9.7
7.4
Homepage, program
booklet, application
form, SQMV02,
SQMV08, SQMA03-61
SQMV02, SQMV08,
SQMA03-61
Homepage, SQMV02,
SQMV08, SQMA0103, SQMA02-03,
SQMA03-05,
SQMA03-06
SQMV02, SQMV08,
SQMA03-04,
SQMA03-06,
SQMA03-61, -62
SQMV02, SQMV08,
SQMA03-61
SQMV02, SQMV08,
SQMA03-61, -62
Application form,
certificate, SQMV02,
SQMV08, SQMA03-61
SECTOR Cert - Gesellschaft für Zertifizierung mbH  e-mail: [email protected]  Internet: www.sector-cert.com
Quality Management Manual
SQMH
Rev. 21.0
Seite 19 von 21
ISO/IEC 17024:2012
SQMH
Documents
9.8
8.2
SQMA03-08
9.9
8.1
SQMA03-08
Management system requirements
10.1
10.2
1, 6.7
see 10.2
6,7,8
SQMA03-31,
SQMA03-32,
SQMA03-03,
SQMA03-06,
SQMA08,
management review
SECTOR Cert - Gesellschaft für Zertifizierung mbH  e-mail: [email protected]  Internet: www.sector-cert.com
Quality Management Manual
SQMH
Rev. 21.0
Seite 20 von 21
Appendix A. Personnel names and their functions
Function
Name
Management
Dr. Achim Jung, Markus-F. Hagen
Authorised Signatory
Christian Kockler
Head of Certification Body
Dr. Nazım Mahmutyazıcıoğlu
Deputy (ies):
Norbert Bönnen
Dr. Achim Jung (PED)
Ralf Birringer (PED)
Dieter H. F. Kaiser (technical expert)
PED: approval to pressure equipment
directive
Head of Examination
Norbert Bönnen
Team Examination
Ralf Sings
Verena Savov
Team Certification
Sara van Eckeren
Elke Zamani.
Sandra M. Engel
Assistant employer-based
certification
Jana Beji
Steering Committee
Chairman:
Siegfried Kraus
Vice-Chairman:
Dieter Kaiser
Members:
Dr. Hans-Otto Asbeck
Dr. Christian Buschmann
Lothar Emmerich
Dr. Christoph Dilg
Martin Hampejs
Bernd Huber
Winfried Pfeiffer
Slobodan Popovski
Jürgen Sambolz
Dr. Dirk Treppmann
SECTOR Cert - Gesellschaft für Zertifizierung mbH  e-mail: [email protected]  Internet: www.sector-cert.com
Quality Management Manual
SQMH
Rev. 21.0
Seite 21 von 21
Function
Name
Scheme Committee
Chairman:
Bernd Huber
Vice-Chairman:
Dieter Kaiser,
Members:
Dieter Kaiser (VT)
Angelika Debnar (ET)
Dr. Jürgen Schoof (TT)
Dr. Hansgeorg Thiele (RT)
Christoph Kringe (PT)
Andreas Koppelberg (MT)
Hans Rottländer (LT)
Dietmar Seidel (UT)
Michael Pils (BD)
Markus-F. Hagen (ASME)
Dr. Achim Jung (BASIC)
QM
Dr. Nazım Mahmutyazıcıoğlu
Ute Sälzle (extern)
IT
Helmut Habermann (extern)
Thorsten Hauck (extern)
Data Protection Officer
Carina Lichtenberg (extern)
Marketing, Assistant of GF
N.N.
Finances
Management
Thomas Schmidt (extern)
Sabina Pittlik (extern)
Management of Personnel
Management
Brigitte Benetello (extern)
SECTOR Cert - Gesellschaft für Zertifizierung mbH  e-mail: [email protected]  Internet: www.sector-cert.com