CONTEXT: CHILE AT A GLANCE Persona 1:

CONNECTIVITY
CONTEXT: CHILE
AT A GLANCE
BARRIERS
In the last decade, Chile has positioned itself as a developing country that is only “ a mile away”
from being a ‘developed’ one. Chile has one of the highest levels of technology penetration in Latin
America - among young people especially (ages 13 -17) mobile penetration is close to 82%. Mobile
phones are central to many aspects of life, and the primary point of exchange of information. Despite
this growth, Chile faces persistent challenges, including high rates of child abuse (76% of youth), low
rates of completion of secondary education, and high unemployment among youth, These challenges
are compounded by urban-rural disparities and urban segregation, which makes it more difficult for
marginalized populations to access critical infrastructure and services.
Persona 1:
CHILD / ADOLESCENT
1. Lack of access for youth to critical social services and opportunities, including child protection, education, and sociopolitical agency.
2. Inconsistent infrastructure, especially in urban areas, which often makes transit difficult,
lengthy, and unsafe.
Persona 3:
MOTHER
Persona 2:
FATHER
AGE : 45
JOB/PRIMARY ACTIVITIES: Electrician
LOCATION: Santiago
JOB/PRIMARY ACTIVITIES: School-going pupil
POWER
Limited access
INFRASTRUCTURE
Roads & Transit: Dense urban area, with access to all sectors via public transportation. Long waiting times and insecure.
Mobile coverage: Full coverage
Internet: No internet at home; accessible at internet cafe
COST
Mobile device: $11.000 pesos/mo for basic phone (service offered by
several companies)
Mobile service (plans, data, etc.): $7.500 pesos/mo
Internet access: Internet cafe, $500 pesos/per hour
LITERACY & EDUCATION
In 7th grade. Low reading comprehension. Speaks Spanish. Digitally
literate: able to call and text, knows how to use a computer and
internet.
CONTENT
School, word of mouth, internet when he can access
and social media.
PAIN POINTS
Insecurity, poor quality of
education
AGE : 58
LOCATION: Santiago
AGE : 13
MOTIVATION
Peer and parental approval
POWER
Has access to stable electricity
LOCATION: Santiago
JOB/PRIMARY ACTIVITIES: Selling clothes at community fair, cooking
and selling chocolates, home duties
POWER
Has access to stable electricity at home
INFRASTRUCTURE
Roads & transit: Paved and unpaved roads in varying conditions
Mobile coverage: Good
Internet: At home, but not on mobile phone
COST
Access to electricity: $10.000 - $15.000 pesos/mo
Mobile device: A $10.000 pesos basic mobile phone
Mobile service (plans, data, etc.): $3000 pesos/mo ($2 pesos/second
for calls)
Internet access: $15.990 pesos/mo, basic internet plan
LITERACY & EDUCATION
Word of mouth, radio, newspaper, tv
CONTENT
Word of mouth, school, radio, some news on TV, limited internet.
No library in her school or community.
INFRASTRUCTURE
Access to:
Roads & transit: Paved and unpaved roads in varying conditions
Mobile coverage: Good
Internet: Not at home, available in certain places
COST
Access to electricity: $10.000 - $15.000 pesos/mo
Mobile device: A $10.000 pesos basic mobile phone
Mobile service (plans, data, etc.): $3000 pesos/mo ($2 pesos/second for
calls)
Internet access: $2,000 pesos/mo
LITERACY & EDUCATION
Completed high school, literate. Completed cooking course
CONTENT
Word of mouth, radio, newspaper, tv
PAIN POINTS
Dangerous neighborhood
MOTIVATION
Support family
Leaving family alone when he
is going to work
Secure some future savings
Far from basic services and
work
Help his community
PAIN POINTS
Dangerous neighborhood
MOTIVATION
Support family
Leaving children alone when she
is not at home
Secure some future savings
Improve chocolate business
Lack of good street lights
CONNECTIVITY
CONTEXT: CHILE
GUIDING DESIGN QUESTIONS (Project Teams : Please select one of the following to focus on)
1. How can we better connect children and adolescents to critical social services and opportunities - whether as part of the formal system or through informal social
channels? Is it possible to effectively leverage the relatively high rate of technology access to build or strengthen these networks?
2. How might we motivate children and adolescents to engage more closely with their studies and with issues that have relevance for themselves and their communities?
How might we create new channels for information, engaged discussion, and self-advocacy?
3. How might we improve safety, especially for children, in parts of Santiago with weak infrastructure, and in high-risk public spaces such as public transit?
REFERENCE & RESOURCES
Chile: Connectivity overview and barriers (pdf)
UNICEF Chile : country data and Annual Reports
UNICEF Chile: programming overview and current initiatives