CLARKSTON STATE BANK BANKING SERVICES Clarkston State Bank Clarkston, MI www.clarkstonstatebank.com RESULTS • M oved to a fully managed Cloud s Clarkston State Bank Moves to the Cloud with All Covered INDUSTRY: Telecommunications CUSTOMER GOAL: Provide employees with reliable Help Desk support and engage Server solution • E liminated the need for costly server upgrades with an IT Services company that offers comprehensive IT support and strategic planning services. • Fixed maintenance costs PRODUCTS AND SOLUTIONS: • I mproved system reliability and • Managed IT Services • All Cover Cloud Services BACKGROUND: The Main Street branch of Clarkston State Bank opened in 1911 to provide banking services to Clarkston, MI, residents and farmers. With a long-standing tradition of delivering community banking, Clarkston State Bank now operates four full-service branches across Oakland County that offer a range of personal and business banking solutions. Five years ago, Clarkston State Bank outsourced its IT support and management to All Covered, the IT Services division of Konica Minolta Business Solutions U.S.A., Inc. With a complete IT services management solution, All Covered manages the bank’s IT infrastructure, servers, network appliances, desktops and help desk support. This allows bank management and staff to focus on providing excellent customer service and to address the financial needs of its customers. “We knew our IT infrastructure was aging and we started seeing its effects with intermittent internet access and power outages at some of our locations,” says Steve Boloven, CFO for Clarkston State Bank. “We were faced with costly server upgrades and investing in cooling systems, backup power and redundancy solutions. In addition, we would have to incur additional costs of securing our IT infrastructure to meet regulatory guidelines.” SOLUTION: Having already migrated its internal banking operations to a cloud-based solution, Clarkston State Bank evaluated cloud server options based on security, support, reliability, uptime and cost. Boloven selected All Covered Cloud Services based on its flexibility and scalability. “With the All Covered Cloud, we now have access to cutting-edge server technology without having to invest in expensive hardware,” says Boloven. In addition, Boloven knows that as the bank’s IT needs evolve, the Cloud Servers can quickly scale to meet the organization’s demands. The All Covered Cloud provides the bank a fully managed server with file backup, remote monitoring, log tracking and patch management. More importantly, Clarkston State Bank is redundancy • E nhanced data security and business continuity CLARKSTON STATE BANK assured the highest level of security. The All Covered Cloud Servers are hosted in a secure, private cloud datacenter located in the United States and are SOC 1 or SOC 2 compliant. Each Cloud Server has a dedicated firewall, allocated RAM, disk space and bandwidth. “With a cloud-based server solution, we have reduced our IT server costs significantly and eliminated the need to upgrade equipment altogether,” says Boloven. “We have performed security due diligence and are confident that our data is secure and meets all regulatory requirements. We can back up all our data in the cloud and have business continuity services in place as part of our disaster recovery planning.” BUSINESS IMPACT: Clarkston State Bank no longer needs to worry about IT infrastructure costs or large capital expenses related to technology. Boloven says, “By outsourcing IT services and leveraging a cloud-based server infrastructure, we have controlled, fixed IT costs.” “With many banking options available in the market, our commitment to customer service sets us apart in our community and is the reason customers choose to bank with Clarkston State Bank,” says Boloven. “As a result, we cannot afford to have any system downtime. With All Covered Cloud Services, we have improved systems performance and reliability across all our branch offices, allowing us to better serve our customers.” For companies thinking about moving to the cloud, Boloven highly recommends the All Covered Cloud Services offering. “The cost, scalability and security benefits make the move to the cloud an easy decision with a partner like All Covered,” he says. ABOUT KONICA MINOLTA Konica Minolta Business Solutions U.S.A., Inc. is a leader in information management focused on enterprise content, technology optimization and cloud services. Our solutions help organizations improve their speed to market, manage technology costs, and facilitate the sharing of information to increase productivity. Clients trust Konica Minolta to help them envision how they can achieve their goals and deliver innovative solutions to give shape to their ideas. Through the All Covered division, Konica Minolta helps businesses across all verticals with their IT strategy, support, project and cloud computing needs. All Covered has local offices in over 25 cities with more than 500 engineers, and is fully certified in all major IT technologies. For more information, please visit www.CountOnKonicaMinolta.com or www.allcovered.com and follow Konica Minolta on Facebook, YouTube, and Twitter.