CUSTOMER Manage and enhance policyholder interactions—across every touch point— with the EngageOneTM Communication Suite. Engagement KEY RECOMMENDATIONS I DISCOVER THE ONE COMMUNICATIONS PLATFORM DESIGNED TO MEET THE COMPLEX NEEDS OF INSURANCE CARRIERS. Situation Policy Production Self Service Correspondence INSURANCE CHALLENGES Claims Regulatory compliance Complex product configurations Batch and real-time processing Consistent, multichannel output Speed to market Document archiving Multiple legacy systems Quotes Billing $ II Policy Production • Batch, Interactive, and On-Demand • Generate and archive over 50,000 pages per minute STREAMLINE AND PERSONALIZE POLICY PRODUCTION— WITH NO LOSS IN ACCURACY, COMPLIANCE, OR EFFICIENCY. True WYSIWYGDesign Look for the speed and scale that today’s insurers demand Integrated Forms Library Archived and Integrated Multichannel Output • Scale to unlimited users with up to 250 users per node • Deliver sub-second response times • Support billions of online communications PROOF POINTS Industry expertise • 300+ global insurance clients With EngageOne , you can design, view, and edit communications exactly as they will appear to the customer. Easily manage content, down to every single revision and edition—even manuscript endorsements. Archive and retrieve stored policies and integrate forms into your publishing workflow. And engage customers METHODOLOGY SERVICES ENGAGEONE and agents in their preferred channel. TM • 190 North American insurance clients • 25 of the top 25 US P&C carriers Proven results III Correspondence AUTOMATE CLAIMS CORRESPONDENCE IN WAYS THAT ADD CONTROL, REDUCE ERRORS, AND ENABLE DATA-DRIVEN PERSONALIZATION. According to Celent Research, insurers rank Pitney Bowes as “excellent” across the four main domains: • Implementation capabilities—Excellent • Ease of integration—Excellent • Functions and features—Excellent • Interactive creation • Post implementation services—Excellent • Automated workflow • Predefined templates • Rules-based logic Migrate from Oracle® Documaker without the costs, risks or time consuming hassles. • Built-in archiving Choose the one provider who can deliver the capabilities you need to succeed today: • Multi-recipient output • In-depth Documaker and Documerge expertise • Format for print, mail, web, email, mobile, and call center environments • Automated migration process with a proven methodology • Ability to extract, convert, import, test and deploy with ease • Modular, scalable multichannel communications platform Create in the context of an actual customer document, with user prompts and drop-down menus for preapproved content or free text entry. IV Results ACHIEVE ENTERPRISE-WIDE REVENUE, COST, AND PRODUCTIVITY GOALS FOR MORE INFORMATION http://www.pb.com/getengaged Marketing Claims Policy Production Target effectively, automate messaging, increase Streamline relevancy, and correspondence, support reduce errors, and mobile. improve the customer experience. Automate content, expedite changes, personalize documents, and ensure compliance. Billing Decrease days outstanding, lower costs, increase digital adoption, and boost cross sell. FOLLOW US Channel Partners Synchronize messaging, offer real-time visibility, and enhance client interactions. With the EngageOne™ Communication suite, insurers can increase speed-to-market, improve accuracy and deliver highly personalized experiences across print and digital interactions— in every department. www.pb.com/getengaged CONTACT US Corporate Headquarters (800) 327-8627 1 Elmcroft Road Stamford, CT 06926 USA © 2014 Pitney Bowes Inc. All rights reserved. Pitney Bowes, the Corporate logo, and EngageOne are trademarks of Pitney Bowes Inc. or a subsidiary. All other trademarks are the property of their respective owners.