OFFICIAL JOB SPECIFICATION This form is intended as the job description for the position / jobholder. Job Title/Position Code Pro Consul/APD.CQ.Consular.A2(L).1.2 Section Consular Post Chongqing Line Manager Position Consul, C5 Jobholder Grade A2(L) Jobholder Start Date Normally in 30 days (negotiable) Duration of Employment Duration if FixedTerm/Short-Term Fixed-term 1 year JOB OPEN TO Chinese Nationals only British Nationals, spouses and partners of diplomats (all nationalities) who are ‘W’ visa holders. X Both of the above MAIN PURPOSE OF JOB Consular assistance to British nationals is one of the FCO’s foreign policy priorities. Our consular teams’ purpose is to provide support to British nationals abroad, in normal times and in crises. The role of Pro Consul is important within the British Consulate-General Chongqing and the China Consular Network. The successful candidate will lead on consular work in South West China, managing a small consular team based in Chongqing, acting as the main liaison with our stakeholders in South West China on Consular issues. You must be able to speak and write English to a very high standard, as you will deal with British nationals who may be distressed or upset. Delivering consular services to British nationals can be challenging, including varied casework such as death and bereavement, hospitalisations and victims of crime. You will also play a regional role, covering for colleagues during periods of absence or deploying into the field. You will be ready to travel around China at short notice. You must demonstrate: the ability to work under pressure; excellent customer focus skills; a sound approach to risk management and decision-making; excellent communication and influencing skills and flexibility. Apart from routine notarial services and assistance casework, you will lead on engagement with stakeholders, including planning and implementing outreach events and regular official visits to local authorities. You can expect to work in a supportive and friendly team, with a range of opportunities to developing your competencies. You will have real insight to how UK government supports British nationals overseas and have the opportunity to contribute to policy and service development. An English/Mandarin test will be included in the selection process. Approximate ROLES AND RESPONSIBILITIES (What will the jobholder be expected to achieve?) % of time Provide a professional, courteous and efficient consular service to British nationals in South West 50 China. Handling enquiries, both in person and by telephone/e-mail. Providing various notarial services including certifying UK documents, signing declarations etc to British nationals living and travelling in SW China and offer support and help for those in difficulties, including hospitalisations, death and bereavement, falling victim to crime or being imprisoned. Issuing Emergency Travel Documents for British Nationals who need to travel urgently while they have no valid travel document. ASIA PACIFIC OFFICIAL OFFICIAL JOB SPECIFICATION This form is intended as the job description for the position / jobholder. 20 Manage the day-to-day operation of the Consular Section by reviewing best practice and procedures. Effectively profiling and managing the section’s budget. Play an active role in implementing the FCO’s Consular Strategy, including participating in a regional working group. Act as a regional resource for the Consul in Beijing; being prepared to deploy anywhere in China, sometimes at short notice. Line management of one Consular Assistant. In conjunction with colleages at the BCG Chongqing, play a role in updating and testing the Crisis Management Plan. Act as main point of contact on crisis communication within crisis network. 10 Maintain and strengthen relationship with local key contacts within South West China, including by arranging an annual programme of targeted visits. Manage and expand the consular warden network. Arrange and implement outreach events for resident British nationals throughout the consular district. 20 RESOURCES MANAGED (Staff and Expenditure) 1 x A1(L) KEY COMPETENCES REQUIRED FOR THE JOB (Maximum of 6 competences) Refer to the local website for more information on these specific competences. Competence 1: Delivering at Pace Competence 4: Making Effective Decisions Competence 2: Managing a Quality Service Competence 5: Seeing the Big Picture Competence 3: Collaborating & Partnering Competence 6: Changing & Improving KEY SKILLS, EXPERIENCE, QUALIFICATIONS REQUIRED LANGUAGE / COMMUNICATIONS ENGLISH Spoken English Written OTHER LANGUAGES Fluent Fluent Spoken Good Written Good Chinese Other Language Requirements OTHER SKILLS, EXPERIENCE & QUALIFICATIONS Essential on Arrival - An abililty to empathise with those in distress; difficulty or trouble; - Ability to act as an occasional and informal interpreter/translator when the need arises; - Good IT skills, and the ability to learn quickly and embrace new technology. Desirable ASIA PACIFIC OFFICIAL OFFICIAL JOB SPECIFICATION This form is intended as the job description for the position / jobholder. VISA, PASSPORT AND SECURITY CLEARANCE RESTRICTIONS (As necessary to perform the role) Choose an item. Visa/Passport Requirement Security Clearance Specify other Visa / Passport requirements Official WORKING PATTERNS Employment Type Other details of working patterns, and/or options for flexibility. If Part-time: FTE or Required Hours per Week Can sometimes involve evening or weekend work, usually over the ‘phone. There is a requirement to travel, sometimes at short notice. Full-time Employment OTHER INFORMATION The successful candidate will also have a regional role and will travel frequently, often at short notice. This could be to cover at another Consular Section, or to deploy into the field to handle a case or crisis. General Conditions of this Job We are an equal opportunities employer, dedicated to inclusivity, a diverse workforce, and valuing difference. We offer a competitive package, which includes basic salary, good leave entitlement, and insurance plan etc. The abated monthly gross starting salary for this position before all deductions is RMB 8,865.00/ month. We also offer excellent development opportunities and a 22-day annual leave entitlement in pro rata. Conditioned working hours is 35 hours/ week from Monday to Friday and flexible working can be arranged upon personal needs. For more details on our Total Rewards Package, please visit our website http://www.gov.uk/government/world/china. Staff recruited locally by the British Embassy Chongqing is subject to Terms and Conditions of Service according to local Chinese employment law. To apply, please accomplish the Job Application Form which can be downloaded from this link: https://www.gov.uk/government/world/organisations/british-consulate-generalchongqing/about/recruitment#current-vacancies and send it to [email protected]. Deadline for submitting applications is at 17.00 (China Standard Time) on 27 October 2014. Only short-listed applicants will be contacted regarding the next phase of the selection process. To those applicants not short-listed, we extend our appreciation for considering the British Government as a potential employer. ASIA PACIFIC OFFICIAL
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