1. technology and computing
2. software
3. net conferencing

Oracle for Microsoft Lync
Solutions Brief
Westcon is a value added distributor of category-leading unified communications, infrastructure, data
centre and security solutions with a global network of specialty resellers. Our teams create unique
programmes and provide exceptional support to accelerate the business of our partners. Strong
relationships at every level of the Westcon organisation enable our partners to receive support tailored
to their needs. From global logistics and flexible customised financing solutions to pre-sales, technical
and engineering assistance, we work with our partners to respond with agility and speed to changing
market conditions so they can achieve the fastest time to revenue.
Westcon Convergence offers the widest portfolio of Microsoft Lync eco-system vendors currently
available through value-added distribution. Through our collaboration with Microsoft, as their only
Pan-European distribution partner for the Lync In-a-Box catalogue in EMEA, Westcon is able to offer
exclusive bundles and special offers. Incremental per-product and multi-unit purchase discounts
and bundles are also available to Microsoft Gold & Silver Communications Partners through the Lync
Hardware Catalogue.
In addition to the broadest portfolio of Lync eco-system vendors, Westcon provides an integrated
supply chain value proposition encompassing product, sales & pre-sales support, marketing, services
and training. By reducing cost and complexity in the channel supply chain for Lync products & services,
we hope that you will take the opportunity to work with Westcon to accelerate success and improve
efficiency of solution fulfilment in your Lync-related business.
This Solution Brief is designed to help you understand Microsoft Lync and Oracle solutions and the
benefits they bring to your customer.
Our goal is to make Lync business easier and more profitable for our customers. To learn more about
Westcon’s Lync offers please visit our website, contact your Westcon Account Manager or get involved
through discoverUC.com
discoverUC.com is brought to you by Westcon and features
wealth of resources dedicated to Lync. Discover how Westcon is
the Lync Hardware Distribution Partner making Lync simpler and
more profitable with discoverUC.com
Visit it now
CONTENTS
4
What is Unified Communications?
5
Microsoft Lync 2013
6
IM and Presence
6
Enterprise Voice
7
Unified Conferencing
8Video
8
9
9
10
10
13
ORACLE MICROSOFT LYNC SOLUTIONS BRIEF
Application and Document Sharing
The Oracle Advantage
Solution Overview
Microsoft Lync Server and Oracle E-SBCs
Oracle E-SBCs
Oracle Solutions for Microsoft Lync
13
Oracle E-SBC product line
14
Oracle E-SBC Virtual Machine Edition
16
Vendor neutral Session Management for Microsoft Lync
22
Next Steps

3
Introducing Unified Communications
Unified Communications (UC) is improving and enhancing the way that enterprises and individuals not
only communicate but also in the way business is transacted. By incorporating multi-media applications
(voice, video, IM, presence) into a single, feature rich user experience, significant productivity and efficiency
gains can be achieved.
What is Unified Communications?
There are many definitions of “unified communications” but broadly speaking it combines multiple real-time and offline
communication modes (such as telephony, video, email, fax, and instant messaging) plus a range of additional capabilities
(including presence detection and click-to-call) into a single, integrated solution. With UC solutions, users can access and
manage all of their communications tools from a single environment, regardless of their location.
Presence
A collection of attributes
that provides an indication
of status, activity, location,
ability to communicate, and
contact information.
Private branch exchange
(PBX) replacement
UC integration with Voice
over Internet Protocol (VoIP)
systems can replace traditional
phone exchange systems.
ORACLE MICROSOFT LYNC SOLUTIONS BRIEF
Instant
messaging (IM)
A form of realtime text-based
communication.
Unified Messaging
An application that
consolidates a user’s voice
mail, fax, and email into one
mailbox, so that the user
only needs to check a single
location for messages,
regardless of type.
Data and desktop sharing
A feature that allows users to
share files, use whiteboard,
and display their desktop to
a meeting or to conversation
participants.
Conferencing
Two-way video and audio
transmissions between
users in multiple locations
W h at is U ni f ied Communications ?
4
Microsoft Lync 2013
Workplaces are changing. Teams are more distributed. People need productivity tools that enable them
to work from virtually anywhere. Yet, despite organisations’ technology investments, users struggle to stay
connected with colleagues and the business. Slow innovation in traditional technologies, like telephony,
forces users to choose other modes for collaboration and communication, making it challenging for IT
professionals to deliver new capabilities in an integrated, cost-effective, and secure manner.
Microsoft Lync 2013 is an enterprise-ready unified
communications platform that connects people everywhere,
on Windows 8 and other devices, as part of their everyday
productivity experience. Lync provides a consistent, single
client experience for presence, instant messaging, voice,
video and meetings. Lync 2013 supports multiparty HD video
conferencing, modern “touch first” capabilities for fast and
natural communications, and work anywhere scenarios that
do not require a VPN for encryption. Lync 2013 users can
connect to anyone on Skype, enabling rich communication
with hundreds of millions of people around the world.
The unified nature of the system helps reduce costs and
facilitates rapid user adoption. And, because Lync is broadly
interoperable, it fits into existing IT infrastructure for easier
deployment and migration.
Access product information, case studies and more on the
Microsoft Lync resource centre
CONNECTED END USER EXPERIENCE
Microsoft Lync Server 2013 ushers in a new connected
user experience transforming every communication into
an interaction that is more collaborative, engaging, and
accessible from anywhere. Users seek communications tools
that make their work easier and are available anywhere,
anytime - including within the context of other applications.
Microsoft Lync 2013 is the rich client application that provides
presence, IM, voice, and ad hoc collaboration and online
meeting capabilities through a single interface. Lync 2013
is easy to use, works closely with familiar tools such as
Work from Anywhere
SharePoint and Office applications, and drives user adoption
with powerful features and a streamlined communications
experience. The client dashboard surfaces common functions
such as dial pad, visual voicemail, contact list, and active
conversations. Users get an experience that is consistent and familiar across PC, phone, and browser.
BUSINESS NEED
SEE
Find and communicate with the right person
Rich Presence, Skill Search
Create a more interactive work environment by building social connections Activity Feed
Communicate naturally, the way users work
Office Integration, Enterprise Voice
Make every interaction a near face-to-face meeting
Unified Conferencing
Communicate with context from Microsoft Office applications
Office Integration
Stay connected from virtually anywhere
Enterprise Voice
ORACLE MICROSOFT LYNC SOLUTIONS BRIEF
M icroso f t Ly nc 2 013
5
SINGLE, UNIFIED PLATFORM
For IT, the benefits are equally powerful, with a highly secure and reliable system that works with existing tools and systems
for easier management, lower cost of ownership, smoother deployment and migration, and greater choice and flexibility. Lync
Server 2013 is built from the ground up to be a single platform that works with, and can even replace traditional and IP PBX
systems, third-party voicemail systems, and legacy audio, video and Web conferencing solutions.
BUSINESS NEED
SEE
Augment or replace traditional PBX
Enterprise Voice, Unified Platform
Suit various user device needs
Choice of Endpoints
Reduce IT management challenges and cost
Simplified Deployment
Create custom business solutions
Extensibility
Leverage time and cost savings of moving to the cloud
Support for On-premises, Cloud, and Hybrid Deployments
IM AND PRESENCE
Rich presence and instant messaging capabilities in Lync
Server 2013 helps workers find and communicate with one
another efficiently and effectively. Integration with familiar
Microsoft Office productivity tools and Microsoft SharePoint
makes IM and presence a natural part of everyday
workflow, enhancing collaboration while making knowledge
and expertise inside the organisation readily accessible to
all users. Using features such as persistent chat, tabbed
conversations, along with the capability to search message
history provides for a rich quality of experience.
PRESENCE
Lync Server 2013 provides an immediate, visual
representation of a user’s availability, or presence. By
simply looking at the contact list, users can find everything
they need at a glance. For example, a green icon means
a contact is available, red means a contact is busy, and
yellow indicates that a contact is Away from the computer.
Picture and location is available with the presence
“jellybean,” making a richer interface and allowing for
better communications decision. Presence can be enhanced
with physical locations relative to corporate network access
points. Or, users can manually set their location information
to let others know precise whereabouts when working from
home, a coffee shop, or elsewhere.
ENTERPRISE VOICE
Lync provides enterprise voice capabilities that can enhance or replace traditional PBX systems. These capabilities include
common calling features such as answer, forward, transfer, hold, divert, release, and park, along with Enhanced 9-1-1 calling
for North America, support for analogue devices and a broad range of both IP and USB user devices from partners. Users can
access these features over the Internet without using a VPN connection.
Lync 2013 enterprise voice supports a wide range of telephony features including: Visual Voicemail, Team Calling, Response
Groups, Simultaneous Ringing...and more… With the capability to escalate voice calls within the Lync 2013 client to a full HD
video conference provides for a very powerful communications tool for organisations.
ORACLE MICROSOFT LYNC SOLUTIONS BRIEF
M icroso f t Ly nc 2 013
6
LYNC 2013 MOBILE CLIENT
With the Lync 2013 mobile client, Lync
Server 2013 supports a range of Microsoft
and third-party platforms, extending a rich
communications experience to customers on
their mobile devices of choice. Mobile clients
compatible with Lync Server 2013 are made
available by Microsoft.
UNIFIED CONFERENCING
Conferencing capabilities are historically
evaluated and acquired by workload – voice,
application sharing, web conferencing, and
video conferencing – and limited to users
within a department or division within the
enterprise. Lync Server 2013 aspires to remove
those boundaries, delivering efficiency and
cost savings by delivering a unified solution
with feature parity to multiple single-workload
solutions. New features, a unified client, and
simplified operation drive adoption to help users
improve productivity without extensive training.
SCHEDULING, MANAGING,
AND JOINING ONLINE
MEETINGS
Online meeting tools integrated into
Outlook 2013 enable organisers to schedule
a meeting or start an impromptu conference
with a single click and make it just as easy
for attendees to join. Attendees can be
placed in a “lobby,” helping the meeting
organiser to control access. The meeting
roster clearly displays titles and names
of attendees. A Web client extends rich
conference features to participants who do
not have the desktop Lync 2013 client.
AUDIO CONFERENCING
Audio conferencing is a fundamental need
for many businesses and presents a great
opportunity for cost savings when deployed
on-premises. Lync Server 2013 provides a
user experience that is familiar to users of
traditional audio bridge services including
PSTN dial-in services with touch-tone call
control commands. At the same time, it
incorporates powerful scheduling, joining,
and management features available only
with an integrated Unified Communications
platform.
ORACLE MICROSOFT LYNC SOLUTIONS BRIEF
M icroso f t Ly nc 2 013
7
VIDEO
Video conferencing is becoming
increasingly important as organisations
get more distributed and mobile
because it provides a more personal
experience that supports effective
team-building. Complex interfaces, high
cost, and limited features have reduced
adoption of video conferencing across
the broader workforce. Lync Server
2013 simplifies the user experience by
incorporating video into the unified
client so that adding scheduling an
online meeting with video or escalating
to video spontaneously is seamless
and easy. In order to provide the most
immersive communications experience
possible, Lync Server 2013 supports a
variety of video conferencing options.
High-definition video (resolution
1270 x 720; aspect ratio 16:9) and VGA
video (resolution 640 x 480; aspect
ratio 4:3) are supported for peer-topeer calls and among Lync Meeting
participants.
With the new Gallery View feature, you automatically see everyone in the Lync Meeting via a continuous view of multiple HD
video streams or photos. The video gallery scales to provide the best experience for a diverse set of scenarios including a peerto-peer video call, showing the most relevant people in the meeting at all times by bringing the 5 dominant speakers’ videos
“into focus”.
APPLICATION AND DOCUMENT SHARING
By integrating traditional application
and document sharing into the
streamlined Lync 2013 client, Lync
Server 2013 delivers a highly accessible
and reliable tool that virtually everyone
can use. Combined with audio or video
conferencing, the result is a highly
immersive and collaborative session that
is simple to facilitate.
Microsoft Lync delivers a wide range
of user benefits that enable enterprises
to improve productivity and efficiency
and their employees to work smarter.
A consistent unified platform and
approach delivers feature rich
extensibility to both desk based and
mobile workers.
Communications-enabled business
processes automate, speed up, or
otherwise improve business processes
by adding unified communications
capabilities including telephony,
conferencing, enterprise messaging, and presence.
Access product information, case studies and more on the Microsoft Lync resource centre
ORACLE MICROSOFT LYNC SOLUTIONS BRIEF
M icroso f t Ly nc 2 013
8
The Oracle Advantage
SOLUTION OVERVIEW
Oracle is the leading provider of Enterprise SBCs (E-SBCs) with a complete portfolio of solutions that enable end-to-end
interactive communications across IP network borders. In addition to the range of SBC platforms, call recording solutions can
be deployed using the Oracle Communications Interactive Session Recorder (ISR) platform and enhanced application integration
and delivery solutions can be deployed using the Oracle Communications Application Session Controller (ASC).
ORACLE SOLUTIONS ARE SPECIFICALLY DESIGNED TO DELIVER:
1.
2.
3.
4.
Strong security by safeguarding user confidentiality and privacy
Easy interoperability by mitigating multi-vendor, multi-protocol interoperability issues
Reliable communications by ensuring service quality and availability
Regulatory compliance including call recording
1. SECURITY
2. INTEROPERABILITY
All UC real time voice and applications traffic is transmitted
and received using the Session Initiation Protocol – SIP. It
is essential that all UC traffic is protected against threats
and vulnerabilities to the infrastructure. With an increase
in traffic traversing public networks, this heightens the risk
of security breaches and therefore security is paramount
in a UC network. Encryption of signalling and media
ensures that from a signalling perspective user details and
telephone numbers are not displayed preventing attacks
such as toll fraud from taking place. By encrypting media,
this ensures that real time traffic content such as IM
discussions, voice or video calls cannot be read or played
back and used by fraudsters. An E-SBC ensures that all
voice traffic is secure preventing not only theft of sensitive
data but also ensuring that all telephony services are
maintained delivering maximum uptime to the enterprise.
Unified Communications can be deployed in
numerous ways that ultimately involve disparate
technologies and manufacturers products and
solutions. In order to protect investment and
reduce Capex, deploying an E-SBC can enable
Unified Communications and allow multiple
different products to communicate delivering a
seamless solution. An example of this could be
connecting the PBX of manufacturer ‘A’ to the
messaging platform of manufacturer ‘B’. In this
scenario whilst both manufacturers are using SIP,
SIP is slightly customised to support their specific
solution. Deploying an E-SBC normalises these
customisations of the SIP protocol providing
transparent communications between the two
manufacturers.
3. RELIABILITY
4. COMPLIANCE
Telephony users have become used to a very good quality
voice experience. With traditional PBXs supporting separate
cabling for the handsets as well as fixed cabling to fixed
line PSTN operators, they have provided both a stable and
reliable service. With the move away from traditional fixed
line PSTN trunks to ‘soft’ SIP trunks, it is essential that
the quality of experience (QoE) is maintained throughout.
The role of the SBC is to deliver Quality of Service (QoS)
to ensure that voice calls are prioritised over other traffic
streams, are of consistent high quality and are managed
dynamically based upon bandwidth and call quality metrics
received. Additionally hardware can be duplicated to deliver
a “High Availability” design ensuring that should a service
become unavailable on one SBC, traffic is then redirected
to a second SBC ensuring voice access is maintained.
In sectors where sensitive data is discussed such
as in finance for telephone banking or stock
trading or in healthcare where patient records
are discussed and accessed, enterprises need to
meet compliance standards such as PCI (Payment
Card Initiative, FCC (Federal Communications
Commission) and HIPPA (Health Insurance
Portability and Accountability Act); it is essential
that all calls are monitored, secured and in
relevant cases recorded. Oracle E-SBCs are able
to securely manage the sensitive communications
that take place irrespective of the specific market
sector or type of media, this can be through
encryption and or mirroring of calls and traffic to
specific call recording and storage platforms.
ORACLE MICROSOFT LYNC SOLUTIONS BRIEF
T h e O racle A dvantage
9
E-SBCs are typically deployed in data centers, main
offices or large regional offices to protect and control
connections between IP network islands.
Oracle E-SBCs help enterprises realise the value of IP
telephony, interactive video and unified communications
that increases organisational collaboration, improves
business productivity and speeds business agility. They
support a wide variety of applications and businesses
– from SMBs to large enterprises – in any industry or
market segment.
Oracle E-SBCs are used by Enterprises, Contact
Centres, Government and Education customers in a
wide range of market segments including finance and
manufacturing to realise the value of IP voice and video
communications.
An introduction to
Acme Packet
Microsoft Lync Server and Oracle E-SBCs
Microsoft Lync customers are implementing SIP trunking solutions to reduce telecommunications costs
and improve business agility. Many compa¬nies have lowered their PSTN termination and origination fees
by as much as 70% by replacing conventional TDM PRI/BRI lines with more flexible and cost-effective SIP
trunks. SIP trunking also plays a pivotal role in the migration to Microsoft Lync from other PBX platforms.
Interfacing with a SIP trunking provider can be a challenge. Enterprises often encounter multi-vendor interoperability issues,
codec incompatibilities, and service quality challenges when deploying SIP trunks. Oracle Acme Packet enterprise session
border controllers (E-SBCs) are specifically designed to accelerate the installation of SIP trunks by overcoming common service
interoperability and service quality challenges. E-SBCs serve as the termination point for SIP trunks in a Microsoft Lync or
Microsoft Office Communications Server (OCS) unified communications environment, providing key session control and
interworking functions.
ORACLE E-SBCS
Microsoft Lync Server 2010 and Lync Server 2013 manages all real-time communications, including instant messaging, VoIP, and
audio and video conferencing. Lync Server is used in enterprise premises as well as service provider hosted applications. As part
of many Lync Server deployments, Oracle Session Border Controller solutions are used as part of the network infrastructure.
WHY DO I NEED ORACLE TO SUPPORT MY MICROSOFT LYNC SOLUTION?
•• Simplicity: Oracle E-SBCs are flexible and enable simplified connectivity to SIP Service Providers reducing time to deployment
of SIP trunks to a Microsoft Lync solution.
•• Reliability: Oracle E-SBCs are able to load balance traffic between multiple disparate service providers. Should a network
outage take place, then the Oracle E-SBCs ensure that voice, video and data traffic connections are maintained.
•• Interoperability: Microsoft Lync is often deployed in parallel to an existing IP telephony infrastructure. Oracle E-SBCs enable
interoperability enabling an IP PBX and SIP based applications to be integrated with a Microsoft Lync solution.
•• Security: When delivering a Microsoft Lync solution it is essential that all traffic traversing the public network is secure. Oracle
E-SBCs have robust encryption technology that mitigates against any potential security breaches.
•• Flexibility: When remote worker solutions are being deployed it is key that they are delivered simply, securely and cost
effectively. Oracle E-SBCs ensure that this happens by operating as a secure termination point for both Microsoft Lync users
and SIP trunks.
ORACLE MICROSOFT LYNC SOLUTIONS BRIEF
M icroso f t Ly nc S erver and O racle E -S B C s
10
ORACLE E-SBC AND MICROSOFT LYNC SUPPORTED DEPLOYMENT MODELS
Oracle and Microsoft solutions can be deployed in different configurations to address diverse customer requirements and
environments. Three qualified designs have been jointly developed between Microsoft and Oracle
In the following configuration, a Microsoft Mediation Server is connected to an IP-PBX, which in turn is connected to an Oracle
E-SBC which controls the SIP trunking border.
Enterprise Network
Service Provider Network
IP-PBX
E-SBC
FE Servers
GW
SIP Trunk
Existing Telephony Environment
Lync Endpoints
E-SBC
PSTN
Mediation Server
Oracle and Microsoft also support a direct connectivity model shown below. In this configuration a Microsoft Mediation server
interfaces directly with an Oracle E-SBC which enables SIP trunking services for both the IP telephony infrastructure and the
Microsoft UC environment.
Enterprise Network
Service Provider Network
E-SBC
Existing Telephony
Environment
Lync Endpoints
FE
Servers
IP-PBX
Mediation
Server
E-SBC
SIP Trunk
GW
PSTN
Lync Server
Environment
The final qualified topology illustrates how an Oracle E-SBC
can be deployed within the Service Providers’ network.
This allows the Mediation Server to directly connect to
the Service Providers networks and provide SIP trunk
connectivity to the Enterprise.
Market Drivers for end to
end IP communications
ORACLE MICROSOFT LYNC SOLUTIONS BRIEF
M icroso f t Ly nc S erver and O racle E -S B C s
11
Enterprise Network
IP Telephony Service Provider Network
Network perimeter
IP PBX
Service Provider
Private IP Network
(MPLS)
E-SBC
Service Provider
SIP Trunk
Infrastructure
GW
PSTN
SIP TRUNK
Existing Telephony Environment
Federation, Public IM Connectivity, Remote Access
Mediation
Server
Lync or Communicator
endpoints
Federation & Public IM Connectivity (PIC)
to MSN, Yahoo!, AOL and XMPP networks
Public IP Network
(Internet)
Pool
Lync Server or
Communications Server Environment
Edge Servers
Remote Lync or Communicator
Endpoints
ORACLE E-SBC AND MICROSOFT OFFICE 365 SUPPORTED DEPLOYMENT MODEL
Microsoft Office 365 is a cloud based service that provides secure access to professional email, shared calendars, IM, video
conferencing and document collaboration via Microsoft Office, Exchange Online, Sharepoint Online and Microsoft Lync.
The Oracle E-SBC integrates an organisation’s existing IP telephony infrastructure with a Microsoft Lync and Office 365
infrastructure. It enables co-residency of an IP PBX and Microsoft Lync infrastructure on premises to function in parallel while
ensuring that security of both signalling and media is maintained for all voice traffic.
Enterprise Network
DMZ
Lync Endpoints
IP-PBX
E-SBC
Firewall
Existing Telephony
Environment
Firewall
PSTN
ass
Byp
Media P
RT
TLS / S
Other Enteprise UC apps
requiring E-SBC support
(i.e. legacy video conferencing)
ORACLE MICROSOFT LYNC SOLUTIONS BRIEF
M icroso f t Ly nc S erver and O racle E -S B C s
12
Oracle Solutions for Microsoft Lync
Many businesses throughout the Small, Medium and Enterprise (SME) market are deploying IP telephony and unified
communications (UC) solutions to reduce CAPEX and OPEX and to enhance collaboration and worker productivity. In addition
to this, enterprises have requirements to deliver SIP trunking and SIP based application integration and solutions at remote
offices and less densely populated branch offices.
In order to deliver the below solutions, the Acme Packet range of Oracle E-SBCs would be deployed:
•• Secure SIP trunks
•• Microsoft Lync Telephony integration and enablement
•• On premises enablement of voice in Office 365 environments
•• Integration of existing and disparate PBX estates
•• Application integration between Microsoft Lync and SIP based PBXs
•• Video integration
•• Remote workers
In additions to this, multi-media session recording can be achieved with the OC ISR application. Integration of business
applications such as CRM solutions delivering features such as: Click to call, voice drops, and call blasts can be deployed with
the OC ASC solution.
ORACLE E-SBC PRODUCT LINE
Acme Packet 6300
UP TO 80,000 SESSIONS
Acme Packet 4500
UP TO 16,000 SESSIONS
Acme Packet 3820
150 - 8,000 SESSIONS
Oracle Enterprise
Session Border
Controller Virtual
Machine Edition
UP TO 250 SESSIONS
LOW CAPACITY
•• Small-medium business
•• Distributed Enterprise
ORACLE MICROSOFT LYNC SOLUTIONS BRIEF
MID-RANGE
HIGH-CAPACITY
•• Medium-large business
•• Large enterprise
VERY HIGH-CAPACITY
•• Very large enterprise
•• Service Provider
O racle S olutions f or M icroso f t Ly nc
13
ORACLE E-SBC VIRTUAL MACHINE EDITION
WHAT IS IT?
The benefit of the Oracle Enterprise Session Border Controller (E-SBC) and OESBC-VME products is that organisations do not
compromise on features or design architecture and can deploy an Enterprise SBC (E-SBC) operating system solution in single or
multi-site scenarios and on either industry standard server hardware or a choice of suitable hardware platform.
The virtual machine edition (OESBC-VME) can be deployed on any suitable server hardware platform. The OESBC-VME is
delivered as software for VMware ESXi and Microsoft Hyper-V environments. The OESBC-VME solution enables organisations
to build a highly scalable and cost effective E-SBC and SIP infrastructure solution scaling from 25 sessions to a maximum of 250
sessions.
THE CHALLENGE
Many businesses are deploying IP telephony and UC solutions to reduce CAPEX and OPEX and to enhance collaboration
and worker productivity. In addition to this, enterprises have requirements to deliver SIP trunking and SIP based application
integration and solutions at remote offices and less densely populated branch offices. OESBC-VME is specifically designed to
address the unique security, interoperability and reliability challenges businesses often encounter when extending interactive
voice, video and unified communications across IP networks. OESBC-VME also helps businesses contain voice transport costs
and overcome the unique regulatory compliance challenges associated with IP telephony. The OESBC-VME allows for Oracle’s
enterprise E-SBC features to be deployed very economically in these environments.
This approach doesn’t compromise on features or design architecture and deploys a consistent E-SBC operating system in
a multi-site infrastructure. For smaller organisations operating within a single site, the OESBC-VME can be deployed very
economically delivering high strength carrier grade features and functionality for a fraction of the cost.
The OESBC-VME uses the same operating system as the Acme Packet 3820, 4500 and 6300 series of E-SBCs allowing
enterprises to simplify their UC deployment, reduce cost of ownership and build a highly scalable E-SBC and SIP
infrastructure, scaling from just 25 sessions to many thousands of sessions. Oracle’s network management application, Oracle
Communications Session Delivery Manager, delivers comprehensive management to all Acme Packet appliances allowing for
on-the-fly moves, adds and changes to be made.
SIP Trunks
IP Telephony
Service Provider
UC Server
OESBC-VME
Hosted/Cloud
Services
IP-PBX
Internet
Customer Site
Remote Workers
ORACLE MICROSOFT LYNC SOLUTIONS BRIEF
O racle S olutions f or M icroso f t Ly nc
14
DRIVERS FOR DEPLOYMENT OF THE OESBC-VME?
Oracle Edge
•• Industry-leading feature set
•• Cost-effective E-SBC appliance
•• Proven multi-vendor and service provider interoperability
•• Unmatched architectural flexibility
Key Features
•• Strong security & comprehensive compliance enforcement
•• Easy interoperability
•• Assured reliability
•• Flexible cost management
Applications
•• SIP trunking
•• Remote workers and offices
•• Hosted IP communications services
•• Consolidated IP telephony and UC networks
Benefits
•• Accelerates service deployment
•• Protects IT infrastructure, services and applications
•• Prevents fraud and service theft
•• Guards against malicious attacks
•• Optimises performance and service quality
Net-Net ESD-SE and NNESD-VME are
both the existing standard Acme Packet
operating system preloaded onto industry
standard servers including virtual machine
environments for up to 250 sessions.
Acme Packet 3820 is designed for
E-SBC deployments in enterprises,
contact centres and government
defence and security–focused
agencies requiring control for 150 to
8,000 sessions.
Acme Packet 4500 supports mid-range
to high-end capacity, availability and
performance requirements in the range
of 500 to over 32,000 sessions.
Acme Packet 6300 combines groundbreaking
performance, capacity, and throughput with proven
session delivery functions and features, building the
foundation for future generation networks.
ORACLE MICROSOFT LYNC SOLUTIONS BRIEF
O racle S olutions f or M icroso f t Ly nc
15
Vendor neutral Session Management
for Microsoft Lync
LYNC ENTERPRISE VOICE MIGRATION AND HOW LEGACY VENDORS FIGHT IT
As enterprises migrate to Lync enterprise voice, legacy telephony vendors try to retain customer control by having all Lync calls
transit their elements
WHY ARE ENTERPRISES DEPLOYING SESSION
MANAGERS WITH LYNC?
SESSION MANAGEMENT DEPLOYMENT CHALLENGES
WITH LYNC VOICE
•• Consolidate disparate multi-vendor IP telephony & UC
platforms
•• Simpler operations & cost savings via a centralised dial
plan
•• Making calls between Lync and legacy IP-PBX elements
•• Implementing dial plans in every Lync & legacy IP-PBX
elements
•• Lync enterprise voice deployment challenges
•• Legacy IP-PBX vendors fight it as a means of retaining
customer control
BEFORE
Legacy Telephony Vendor
IP-PBX
PSTN
Gateway
E-SBC
Lync Environment
•• Legacy telephony vendor is the only voice solution
•• Lync is not used for ITSP / PSTN access to
interconnect to legacy phone system
•• Gateway (GW) or E-SBC may be used for PSTN
trunking (depending on customer)
AFTER
Legacy Telephony Vendor
IP-PBX
ESM
PSTN
Gateway
E-SBC
Lync Environment
ORACLE MICROSOFT LYNC SOLUTIONS BRIEF
Interconnect between
Lync and legacy telephony
vendor done using Direct
SIP or GWs (connections
depend on size of company.
•• Enterprise wants Lync enterprise voice to coexist with (or
ultimately replace) legacy telephony vendor voice
•• Legacy telephony vendor insists on routing all Lync calls
through their IP-PBX or ESM (Enterprise Session manager,
such as Avaya Session Manager or Cisco UCM SME)
Vendor neutral Session Management for Microsoft Lync
16
THE ORACLE APPROACH
E-SBCs are becoming popular as part of a Lync and legacy telephony vendor SIP trunking interconnect
Oracle E-SBCs are more than just security and inter operability: they also support a full session manager (ESM) feature set such
as dial plan management, session routing and enterprise policy enforcement.
SIP TRUNKING TO PSTN VIA E-SBC
EXAMPLE SBC FUNCTIONS
•• Interop between Lync, IP-PBX and PSTN elements
•• Security between enterprise and PSTN
•• Transport protocol (UDP/TCP/TLS) interworking
•• Media bypass with Lync
•• Media encryption (SRTP/RTP) interworking
•• Media transcoding (G.711 to other)
•• Load balancing to multiple Lync or IP PBX elements (as
well as multiple ITSPs where applicable)
Legacy Telephony Vendor
IP-PBX
ESM
E-SBC
PSTN
Use E-SBC to route calls,
not legacy telephony vendor
IP-PBX or ESM element
EXAMPLE ESM FUNCTIONS
Lync Environment
ORACLE MICROSOFT LYNC SOLUTIONS BRIEF
•• Session routing for all calls from PSTN to enterprise users
•• Dial plan management for all Lync and IP-PBX elements in
enterprise
•• Dynamic session routing (i.e. sim ring)
•• H.323 / SIP internetworking
•• Policy enforcement via Active Directory integration
•• CDR collection
Vendor neutral Session Management for Microsoft Lync
17
MIGRATING FROM TDM TO SIP TRUNKING
Customer can migrate from TDM trunking to SIP trunking with help of E-SBC and ESM
•• With TDM trunking, calls to Lync get routed to IP PBX first
•• With SIP Trunking and E-SBC/ESM, calls get routed directly
Legacy Telephony Vendor
Legacy Telephony Vendor
IP-PBX
IP-PBX
PSTN
E-SBC
Gateway
Lync Environment
ORACLE MICROSOFT LYNC SOLUTIONS BRIEF
Lync Environment
Vendor neutral Session Management for Microsoft Lync
18
CASE 1: INTEGRATED E-SBC AND ESM WITH ON-PREMISES LYNC
•• ESM functions as an integrated part of the E-SBC
•• E-SBC performs security, interop and routing functions
•• Routing functions includes PSTN calls to and from legacy systems and Lync
–– For calls to PSTN, IP-PBX and Lync dial plans, send calls to E-SBC
–– For calls from PSTN, E-SBC sends calls to legacy IP-PBX or Lync based on called party info
–– E-SBC can also route calls between IP-PBX and Lync
•• Lync media bypass supports allows for media path efficiencies
Legacy Telephony Vendor
Site A
IP-PBX
DMZ
ESM
PSTN
Lync Environment
E-SBC
UC Apps that
require E-SBC
support (eg video)
Site B
IP-PBX
ORACLE MICROSOFT LYNC SOLUTIONS BRIEF
•• Customer is using on-premises (vs.
O365-D) Lync
•• Customer is using (or planning to use)
an E-SBC for SIP trunking
•• Customer is OK with performing
session routing, security, and any
necessary interop fixups in the same
E-SBC element
•• Customer is OK with routing internal
sessions (i.e. between Lync and legacy
IP-PBX) via the E-SBC element that is
typically in the DMZ
Vendor neutral Session Management for Microsoft Lync
19
CASE 2: STANDALONE ESM WITH ON-PREMISES LYNC
Standalone ESM model
•• ESM functions separately to the E-SBC
•• E-SBC performs security, interop and routing functions
•• ESM element performs routing and advanced dial plan management
–– For calls to PSTN, IP-PBX and Lync dial plans, send calls to ESM, which in turn route to E-SBC
–– For calls from PSTN, ESM recieves calls from E-SBC and sends calls to legacy IP-PBX or Lync based on called party info
–– ESM can also route calls between IP-PBX and Lync
•• Lync media bypass supported
Site A
Legacy Telephony Vendor
IP-PBX
DMZ
PSTN
Lync Environment
ESM
E-SBC
UC Apps that
require E-SBC
support (eg video)
Site B
IP-PBX
ORACLE MICROSOFT LYNC SOLUTIONS BRIEF
•• Customer is using on-premises (vs.
Office 365-D) Lync
•• Customer is using (or planning to
use) an E-SBC for SIP trunking
•• Customer wants to perform session
routing and any necessary interop
fixups in an ESM element separate
from the E-SBC
•• Customer wants to route with
internal sessions (i.e. between Lync
and legacy IP-PBX) via a standalone
ESM element (vs. other methods)
Vendor neutral Session Management for Microsoft Lync
20
CASE 3: ESM WITH OFFICE 365 (DEDICATED) LYNC
•• Office 365 (dedicated) model uses E-SBC and ESM in a manner similar to On-Premises Lync model
–– E-SBC used for security and interop
–– ESM used for routing
–– Integrated for standalone ESM model can be used (see previous two cases)
–– All calls between PSTN, legacy IP-PBX and Lync are routed via E-SBC and ESM elements
–– Lync media bypass supports allows for media path efficiencies.
Legacy Telephony Vendor
IP-PBX
DMZ
Media bypass
ESM
PSTN
Office 365 Lync Clients
E-SBC
UC Apps that
require E-SBC
support (eg video)
BENEFITS OF AN ORACLE SOLUTION
•• Qualified via Microsoft UC OIP
•• Supports key Lync enterprise voice features including
media bypass, TLS/SRTP, DNS LB, etc.
•• Microsoft qualified for Exchange Unified Messaging &
O365-D
•• Selected as SBC vendor for Lync Hosting Pack
•• Support for SIP Trunk services for increased flexibility
and resilience when designing datacentre networks.
•• Lower the time taken to deploy SIP trunk services
•• Ensure PSTN equivalency is achieved quickly and
smooth when migrating to a SIP trunking architecture.
•• Support for High Availability ensuring maximum
resilience and excellent quality of experience for the
customer.
•• Ensure compliance in VoIP networks e.g. call recording
in the finance sector
ORACLE MICROSOFT LYNC SOLUTIONS BRIEF
•• Enhance productivity by enabling collaboration
introducing new media such as Video, IM and
Presence.
•• Protect VoIP assets from the security threats posed by
a migration to SIP trunking.
•• Smoothly integrate legacy VoIP systems into a unified
infrastructure.
•• Evolve VoIP infrastructures while preserving investment
and avoiding forklift upgrades.
•• Connect remote workers securely to a VoIP
infrastructure.
•• Connect Branch Offices together securely without
needing VPNs.
•• Integrate VoIP disaster recovery solutions.
Vendor neutral Session Management for Microsoft Lync
21
Next Steps
Find out about Microsoft Lync and Westcon’s portfolio of Lync
Eco-system vendors through our extensive overview guide:
“Tell Me About ... Lync Unified Communications Solutions
Download it now
Westcon also provide a series of “Solutions Brief” guides,
exploring specific areas of the Lync Solution. See the series of
guides on our website:
See them now
The Westcon Convergence Media Library is a new FREE
application giving you on-the-go access to our latest brochures on
our vendors’ solutions.
Download for iPads
Download for Android
discoverUC.com is brought to you by Westcon and features
wealth of resources dedicated to Lync. Discover how Westcon is
the Lync Hardware Distribution Partner making Lync simpler and
more profitable with discoverUC.com
Visit it now
We are happy to answer any questions or enquiries. Contact Us
now for further information
Contact us now
Follow us on social media channels to get the latest news and
stories. Click or tap on the icons on the right:
ORACLE MICROSOFT LYNC SOLUTIONS BRIEF
N ext S teps
22
Global Headquarters
Baltics
Germany
Sweden
Tarrytown, New york, USA
Tel: +1 914 829 7000
fax: +1 914 829 7137
www.westcongroup.com
Vilnius
+370 699 423 40
Malmö
+46 40 650 82 00
www.westcon.se
Belgium
Westcon UCC
Mönchengladbach
+49 2166 14464 150
www.de.westcon.com
Westcon UCC
Vilvoorde
+32 2 401 6050
www.westcon.be
Westcon Security
Unterschleißheim
+49 89 3715642 30
www.westconsecurity.de
Westcon Security
Vilvoorde
+32 2 461 01 70
www.westconsecurity.be
Comstor
Berlin
+49 30 346 030
www.comstor.de
Comstor
Vilvoorde
+32 2 401 6000
www.comstor.be
Greece
North America
Tarrytown, New york, USA
+1 914 829 7000
www.westcon.com
South Africa
Johannesburg
+27 11 233 33 33
www.westcon.co.za
Brazil
Rio De Janeiro
+21 3535 9300
www.westcon.com.br
Australia
Canberra
+61 2 6248 9158
www.westcongroup.com.au
Austria
Westcon UCC
+49 2166 14464 150
UCC.westcon.com
India
Bangalore
+91 80 51265151
www.westcongroup.com
Indonesia
Jakarta
+6221 794 5301
www.comstor-indonesia.
com
UAE
Dubai
+971 4 2998860
www.westconme.com
Spain
Westcon UCC
Praha
+420 224 267 311
www.westcon.cz
Denmark
Copenhagen
+45 44 92 86 00
www.westcon.dk
Finland
helsinki
+358 9 756 82 330
www.westcon.fi
France
Westcon UCC
Courbevoie
+33 1 41 18 51 00
www.westcon.fr
Westcon Security
Courbevoie
+33 1 41 85 10 20
www.westconsecurity.fr
Comstor
Madrid
+34 902 00 60 60
www.comstor.es
Switzerland
Athens
+30 2107 279 094
www.westcon.gr
Westcon UCC
+49 2166 14464 150
UCC.westcon.com
Italy
Portugal
Westcon UCC
Milano
+39 39 607221
www.westcon.it
Westcon UCC
+351 210 310 240
www.westcon.es
Czech Republic
Comstor
Praha
+420 224 267 311
www.comstor.cz
Westcon UCC
Madrid
+34 91 563 92 88
www.westcon.es
Westcon Security
Milano
+39 39 607221
www.westconsecurity.it
Poland
Westcon UCC
+48 22 575 72 20
www.westcon.pl
Netherlands
United Kingdom
Westcon UCC
houten
+31 30 248 94 55
www.westcon.nl
Westcon UCC
Gatwick, Slough
+44 845 3102456
www.westcon.co.uk
Westcon Security
houten
+31 30 602 54 00
www.westconsecurity.nl
Westcon Security
Slough
+44 845 6442564
www.westconsecurity.co.uk
Comstor
houten
+31 30 248 95 92
www.nl.comstor.com
Comstor
Cirencester
+44 1285 647000
www.comstor.co.uk
Norway
Oslo
+47 67 11 87 70
UCC.westcon.com
Comstor
Courbevoie
+33 1 41 18 51 00
www.comstor.fr
Copyright © 2014 Westcon, a Westcon Group, Inc. company. All Rights Reserved. WESTCON is a trademark of Westcon Group, Inc.