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Issue #42, October 27, 2014
The race is on!
RUST BUCKET
Len Rust
Driven by a combination of consumer demand and the development of new products and services, the ICT world is rapidly transforming. Everybody is worried about another disruptive technology suddenly popping up. The CEOs of large IT companies must have a greater awareness and vigilance these days when it comes to ferreting out breakthrough technologies. They must look far and wide for the next disruptive technology before it takes away their market share.
Today almost every major company has a toe in the cloud and big data sector. There has also been a series of acquisitions and new partnerships which clearly illustrates how the competitive landscape in the tech industry and beyond is being fundamentally changed by the evolving the cloud and data phenomenon.
Big data has got everybody’s attention with many of the smaller vendors growing at 50% or so a year. Big Data has grown from being a highly touted category and over hyped technology and several companies have now built leadership positions in mission critical opportunity areas. Flexibility in the Cloud has also become not just a core beneFit, not just from cost savings but how it allows for improved business agility and the faster development of new applications. The ongoing price wars between the major cloud platform vendors will continue as they lower the cost of their services in an effort to entice more customers to their ecosystems.
Several of the industry leaders are now facing new competitive challenges that they have never experienced before. They now also have an increasingly urgent need to be leaner and more efFicient to seek and seize new opportunities and at the same time to build their bench strengths. This means in many cases also asking their leaders worldwide to think entirely differently, not only about their current situations, but how their getting their numbers and deFining what “results” will be like twelve months on!
Welcome to the Rust Report. In this week’s Industry
Player Profile video we talk to Dr Terry Percival,
Director Broadband and the Digital Economy, NICTA.
View the interview in a new window here.
The real challenge is that many leaders today are not prepared through their education or experience for the roles and demands of today, roles that require them to think strategically (quicker) and to drive the market rather than just reacting to it.
The IT business over the years has continually been called a “rat race”, a suitable euphemism because to survive the business challenges one has to stay ahead of the competition. There are several ways of doing this: become lean and fast, have a good nose for proFits and develop and maintain a strong market position. Also to rely on instinct and cunning or continually streamlining company operations, updating and upgrading business procedures, marketing and branding and still leave room for expansion and adaption to new market sectors.
The traditional sectors of the ICT ecosystem whose members include enterprise service providers and the purveyors of internet services and social media are all blurring and converging. Change has been with us, seemingly forever. This is very clear today, certainly both in business and technology and especially so when it comes to the critical area of beneFicial business application delivery. Application delivery is a value stream that starts with an idea or problem to solve and ends when customers are able to beneFit from a solution. To be more successful, businesses will have to become more agile, Flexible and dynamic than ever. Creativity will unleash many new ideas and technologies that will help put those ideas into organised and effective action. We used to say “the sky’s the limit’” but we now have to go a lot further.
Len Rust—[email protected]
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© Dialog Marketing Services 2014 | www.rustreport.com.au | [email protected] Page 1 | October 27, 2014
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TIO reports on NBN-related complaints
INSIDER EDITION
TIO reports on NBN-Related
complaints
Vic Government funds Smiling
Mind education project
The Telecommunications Industry Ombudsman (TIO) has reported for the First time on NBN-‐related complaints in its Annual Report, released last week. Consumers made 3,982 new NBN-‐related complaints during the 2013-‐14 Financial year. Most were about new connection delays, with 1,122 internet users and 783 landline consumers reporting a delay. More than 500 consumers complained about missed appointments. “Complaints increased every quarter over the Financial year. This is predictable given an increased roll-‐out of the National Broadband Network,” Ombudsman Simon Cohen said. “A theme in these complaints has been communication breakdown, with consumers often reporting that they don’t know who to turn to solve their problem.” NBN-‐related complaints proved difFicult to resolve, with 800 conciliations and 98 investigations. More than 18 per cent of all TIO investigations concerned NBN-‐related complaints.
A new web and app-‐based well-‐being program will be evaluated in a group of Victorian schools, thanks to a grant from the Victorian Government Technology Innovation Fund to not-‐for-‐proFit organisation Smiling Mind. Smiling Mind delivers free web and app-‐based programs, with a speciFic focus on supporting resilience and emotional well-‐being in young people. Tools and strategies are provided to manage stress and everyday pressure and increase concentration levels, in a bid to prevent long-‐term mental illness. Minister for Technology Gordon Rich-‐Phillips made the announcement at Frankston Heights Primary School, emphasising the opportunities presented by new, highly-‐accessible technologies to support well-‐being in young people. “The project will trial and evaluate the online and application-‐
based education program across a diverse group of Victorian government schools, evaluating its effectiveness both within classroom environments and as an early intervention tool,” Mr Rich-‐Phillips said.
World-first vein viewing tech trial
underway in Australia
The Australian Red Cross Blood service is conducting research into the use of leading-‐edge technology to visualise blood donors’ veins during blood donation. The vein visualisation devices are portable, and project an image of the veins onto the skin’s surface using non-‐invasive near infra-‐red technology. The Blood Service is aiming to Find out if this procedure reduces anxiety, improves donation comfort and makes donors more likely to donate again. The study will assess the responses of 300 First-‐time and 600 return donors aged between 18 and 30 attending the Chatswood and Elizabeth Street Donor Centres in Sydney. “Donor Centre staff have found the technology particularly useful in cases where the vein is not visible to the naked eye” said Dr Dan Waller, one of the senior investigators on the trial.
Telstra launches new health
division
Telstra has unveiled a new business division, Telstra Health, to target opportunities to offer integrated e-‐health systems – arguably following moves by Apple, Google and others to offer health information. The move also comes at the same time as the Australian Government's electronic heath record system has Floundered. Telstra retail group executive Gordon Ballantyne said Telstra wants to be the "partner of choice" to connect patients, healthcare workers, hospitals, pharmacies, government and health funds and build a "safer, more convenient way of managing health." Aussie companies trail globally in
big data
Accenture Analytics' latest research into big data projects Finds Australian organisations are actively engaging in activities, yet aren't as satisFied or as strategic as their global counterparts in its value. Australian organisations are overwhelmingly satisFied with their big data activities, yet are lagging behind international counterparts when it comes to seeing data as a signiFicant source of value, a new report claims. The Accenture Analytics Big Success with Big Data report found 78 per cent of Australian executives surveyed are either ‘very satisFied’ or ‘satisFied’ with their results from applying big data to their business, and 70 per cent rated big data as ‘very important’ or ‘important’ to their businesses’ digital transformation. However, both of these lagged behind the global survey results of 92 per cent and 89 per cent, respectively, Accenture stated. In addition, 94 per cent of global respondents reported that their implementation is meeting their needs, and 94 per cent said big data is being used to identify new sources of revenue. Among the top uses cases in Australia are identifying new sources of revenue (86 per cent), retaining and acquiring customers (80 per cent) and developing new products and services (80 per cent).
© Dialog Marketing Services 2014 | www.rustreport.com.au | [email protected] Page 2 | October 27, 2014
Australia’s Cloud Services Market to soar
RUST E-RESEARCH
Australia’s demand for cloud services is being thrust by the increasing use of data intensive applications, which necessitates the security threats and IT security requirements increase in use of back-‐end cloud applications needed to store and analyse this complexity. 38% of organisations are more concerned about IT data. Cost saving continues to be a key push factor for cloud with security since adopting cloud computing, and data security organisations reporting an average IT cost savings of 12% through threats remain the key challenge, especially for public cloud the use of cloud computing services. In 2013, software-‐as-‐a-‐service deployments. Few cloud providers currently provide (SaaS), infrastructure-‐as-‐a-‐service (IaaS) and platform-‐as-‐a-‐
comprehensive security features built into their services, so service (PaaS), which together make up the Australian cloud companies must implement appropriate security policies to computing market, generated revenues of $1.23 billion.
address these issues”.
These Findings were from Frost & Sullivan’s latest report, State of Risks in disaster recovery and back up of cloud services have not Cloud Computing in Australia Report 2014 which states that the been fully addressed for all cloud applications and enterprise-‐
Australian cloud computing market has now emerged from the wide policies and standards are needed to achieve this. Lack of early adopter stage to the early growth stage of adoption by the skills and resources to manage cloud services internally and the wider market. However, while strong growth in cloud adoption lack of customised options remain concerns for some cloud continued into 2014, it will begin to taper off as the market applications.
reaches a higher state of maturity.
Managed IT service providers offering cloud are evolving to Phil Harper, Senior Research Manager, Australia & New Zealand, provide an end-‐to-‐end service offering of cloud services including Frost & Sullivan says that the Australian cloud computing market SaaS, IaaS, UCaaS and data centre services, security and back-‐up is expected to grow strongly over the next Five years, averaging a and redundancy measures and non-‐based cloud services/legacy CAGR of 30% from 2013 to 2018, when it is forecast to reach systems. This complex ecosystem requires integration of cloud $4.55 billion. Iasi and Peas will grow at faster rates than Seas, systems with back-‐end legacy systems, along with cloud albeit from much lower bases.
brokerage and cloud orchestration services.
Deterred by the high cost of hiring IT staff, a growing proportion Issues with migrating and integrating business process and of IT requirements are being outsourced, and IT departments are applications to the cloud are growing as a broader range of shrinking in size and number. “This trend will continue to be a different cloud applications are migrated to the cloud. Customer strong proponent of cloud computing and is a key reason engagement, cloud solutions and management of cloud services Australia is one of the leading adopters of cloud solutions and applications is increasingly complex. Organisations are globally, says Harper”.
adopting Cloud Management Platforms as an avenue to address this.
Frost & Sullivan’s survey of IT decision makers in Australia revealed that cloud services enable easier access to IT resources Half of all organisations feel that the decision making process is from any location, provides faster access to data for applications shifting from that of the CIO and IT department to the individual such as data analytics, frees up resources that can be used for business unit for implementation or updates of cloud other tasks and improves business redundancy.
applications such as HR, payroll, collaboration and conferencing. This adds an additional layer of complexity to the management of “Two thirds of companies that have adopted cloud services cloud applications. However, it illustrates the evolving role of IT believe it has signiFicantly improved their overall business within organisations where in the future the IT department will performance. A signiFicant proportion of organisations feel it has offer services outside their traditional technical responsibilities enhanced their ability to innovate and explore new business such the provision of advisory services and management of IT models. The Education, Mining and in particular, Government and contracts.
Financial Services, have been strong adopters of cloud over the last six to 12 months. The Retail and Manufacturing sectors are Strong growth in local data centres is alleviating customer seeing strong adoption of cloud based business management concerns surrounding latency and data sovereignty for the IaaS applications”, shares Harper.
market. Led by Amazon Web Services (AWS), there is intensive price competition in a maturing market resulting in declining Many companies are hesitant to move to the cloud due to security margins on IaaS solutions. A fragmented and competitive market, concerns and is primarily centred on giving away control over especially at the commodity end of the market with public cloud key business processes and data. Harpur continues, “The dynamic services is likely to see consolidation over 2015 and 2016.
nature of the cloud environment makes it more vulnerable to © Dialog Marketing Services 2014 | www.rustreport.com.au | [email protected] Page 3 | October 27, 2014
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Growth and optimism return to Australian business
In an encouraging sign for Australian business, almost half (46%) of companies surveyed in the third bi-‐annual Servcorp Australian RUST E-RESEARCH
Business Growth Monitor have experienced revenue growth in Financial institutions fare little better – with 62 per cent the past 12 months – an increase from the 44 per cent recorded in the March 2014 index.
enough to help businesses, while 56 per cent do not think banks According to the report, published by Australian headquartered surveyed of the opinion that the Australian Tax OfFice doesn’t do do enough either. When it comes to the type of support needed, businesses are overwhelmingly calling on the Government to serviced and virtual ofFice provider Servcorp, this revenue make the reduction of taxes for small business its number one growth is supported by an increase in the number of products and services companies are now providing to their clients (38%, priority (41%), followed by reducing red tape (17%).
Businesses are also tired of hearing about the Government’s up 3% from March 2014) and also in the number of clients they plans to reach a budget surplus, with more than half (54%) preferring that the Federal Government focus on investing in now have (51%, up 2% from March 2014). These increases have also led to almost two thirds (62%) of business surveyed strategies to increase business competitiveness rather than predicting revenue growth in the next 12 months.
The Servcorp Australian Business Growth Monitor’s index score balancing the budget (35%). Indeed the majority (65%) would like the Government to support speciFic industry sectors in which now sits at 103 – the highest since it began in July 2013 – further Australia may have a competitive advantage over other countries. highlighting how growth and optimism are returning to Australian businesses.
“There is no denying that returning this country’s budget to “While the index score increase has been modest, it is surplus is important to the current Government,” continued Mr encouraging to see that Australian businesses are showing signs Moufarrige. “However, it is time for the Government to look beyond balancing the budget and instead inject impetus into the of recovery and have strong predictions of future growth,” said Marcus Moufarrige, Servcorp’s Chief Operating OfFicer. economy in order to help Australian businesses become more competitive”.
“However, while some businesses are prospering, the research also identiFied that 54 per cent of businesses didn’t increase their revenue over the past 12 months. We can’t ignore the fact that more needs to be done to help the majority of Australian Playing it safe with international expansion Given that businesses don’t feel they can be truly competitive overseas, it is not surprising that they are looking closer to home businesses grow”.
when it comes to expansion. The majority of those surveyed Budget surplus not the main priority
overseas, compared to the 41 per cent who believe expansion is possible. Despite the feelings of optimism, there is a widespread belief that more support is needed from governments in order for (53%) believe that there is no potential to grow their business businesses to truly prosper. Two thirds (66%) of those surveyed do not believe state governments do enough, and 64 per cent do In fact, a quarter (25%) of Australian businesses believes that not think the Federal Government does enough, to help not necessary to look elsewhere. Of those that are looking at overseas expansion, geographical proximity is preferred, with businesses grow.
there are sufFicient opportunities in Australia and therefore it’s most businesses looking to New Zealand (36%), followed by South East Asia (29%). Companies with a turnover of less than © Dialog Marketing Services 2014 | www.rustreport.com.au | [email protected] Page 4 | October 27, 2014
$1 million are even more attracted to New Zealand (40%), troubling to see such a cautious attitude to international while larger companies see greater potential in South East expansion from Australian businesses”, said Mr Moufarrige. Asia (48%). “Without the right government support, however, it is easy to Other perceived barriers to expanding overseas include a understand how geographically close regions such as New Zealand have become the preferred locations for expansion limited knowledge of new markets (25%), a lack of available outside of Australia.
Finance (18%), the belief that you should stick with what you “Australian businesses should feel empowered to become know (16%) and a lack of knowledge about how to expand more bullish when looking at opportunities overseas. Rather (16%).a
than focusing on what they don’t know about a new region, businesses should be looking at services that offer the local “When looking at barriers to expansion, it seems that most insights, knowledge and infrastructure they believe they businesses seek the safety and comfort of what they know. It’s currently lack”, Mr Moufarrige concluded.
When crafting your API Strategy put design first
GUEST SPOT
Opening up services with an API is If you need another incentive to be more than an engineering project. For most, it’s a new way of thinking consistent, remember that you’re doing yourself a favor too. All the work you’re about their business. If you’re not designing your API to delight your doing on your API right now, you’re going to do again someday. Maybe at the moment consumers -‐ in this case, your developer community and even you’re building a native mobile app. Over time, you’ll want to add features. You might your own team -‐ you’re setting yourself up for failure. It’s as true want to support different platforms. When you do, the last thing you want is to spend with an API as it is with a smartphone.
time re-‐architecting your API. A clear, consistent design will serve you in good stead over the lifetime of your application.
The most successful API projects take what I call a “design-‐First” approach. Fundamentally, design-‐
First is about creating an experience that delights your Ross Mason
audience. Before writing any code, think about the people who will use your API. Ask yourself: “Am I creating an experience that will attract a community, inspire engagement and provide value?” Most of all, “Would I want to develop with this API?”
Here’s how to make sure you can answer yes to those questions.
Design for consistency
Planning too little is dangerous. But so is planning too much. This isn’t a science experiment to Find the ideal design. Perfection isn’t the goal: consistency is.
Do your users a favour and settle on well-‐deFined patterns and common design elements you’ll use again and again as your application evolves. If you have two teams building two APIs for your software, users shouldn’t be able to detect any difference.
Design for scale
Your API needs to be built to last, but planning for growth can be tricky. You can’t invest too much in scalability until you generate the trafFic. But you need to invest enough to grow without affecting your users. It’s a delicate balance.
The easiest solution is to publish your APIs on a cloud platform, where scalability is built in. That way, if you get spikes in activity, your service won’t crumble under the load.
You also need to choose your API management platform carefully. It can’t be an afterthought. It’s a powerful tool to ensure that all your users have a good experience. It allows you to prescribe in great detail how you API will be accessed. It provides a safe, secure experience for end users, and gives you visibility into how the API is being accessed. It’s Mission Control for your API, and you can’t neglect it.
Security should behave the same way. Versioning, URL schemes, API keys and error codes should look and work the same in all parts of your API. The same goes for querying and receiving data. These might seem like the basics, but they’re so rarely followed in practice
—and so powerful when they are. Planning out your API with a Design for people
Having said all that, developers are the single most important factor that determines the success or failure of an API. No matter how elegant your code, it won’t be enough to make people engage.
modeling language like RAML can help you stick to best practices.
People don’t want to think too much. Software design practices can get wrapped up in the quagmire of edge cases; the litany of possible © Dialog Marketing Services 2014 | www.rustreport.com.au | [email protected] Page 5 | October 27, 2014
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things a random developer might do one day. DeFine what you developers discover your API and succeed with it through can do with the API and what you can’t; leave the kitchen sink in the kitchen. The process of design should direct focus. It’s documentation and tutorials. You need to promote it, gather feedback, involve the community in improving it. An API better to start narrow and broaden over time. It’s also critical to explicitly deFine the boundaries of your v1.0 API so needs to evolve, just like the businesses it supports.
developers have context of what to expect.
Ross Mason is Founder and VP of Product Strategy, MuleSoft
You need to be thinking about the engagement experience of your API up front. Once you’ve launched, you need to help DEAL MAKERS
SeaRoad deploys InfoMotion
warehouse management solution
for Bass Strait Crossing
InfoMotion, provider of supply chain ERP software for the warehousing and logistics sector, has won a contract to deploy a warehouse management solution at SeaRoad Logistics, one of Tasmania’s biggest transport companies. The InfoMotion warehouse management system, which will integrate with SeaRoad’s existing Financial and transport software, will clearly identify all their inventory at SeaRoad’s warehousing facilities located on both sides of Bass Strait, at Bell Bay, Devonport, Evandale, Launceston and Hobart in Tasmania as well as in Webb Dock, Melbourne. The company operates 20,000+ square metres of warehousing space within these facilities. SeaRoad operates from multiple key facilities across Tasmania and Victoria including its headquarters, shipping terminals, warehousing and distribution locations. SeaRoad Shipping operates a dedicated daily cargo shipping service between Melbourne and Tasmania through its vessels, SeaRoad Mersey and SeaRoad Tamar. SeaRoad Mersey also completes a once-‐weekly Sunday voyage to Grassy, King Island en route to Devonport.
AVG selects Centrify to power AVG
CloudCare
Centrify and AVG have announced that Centrify will power the new AVG CloudCare™ Single Sign-‐on Identity-‐as-‐a-‐Service (IDaaS) offering. Centrify Corporation is the leader in uniFied identity management across cloud, mobile and data centre and AVG Technologies N.V. (NYSE: AVG) is the online security company™ for 182 million active users. AVG CloudCare managed service provider (MSP) organisations will be able to secure and manage their customers’ mobile devices and enable easy one-‐click access to cloud applications from these devices.
AVG CloudCare is a cloud-‐based administration platform offering service providers an easy way to implement and manage IT services for business (SMB) customers, including antivirus, content Filtering, online backup, email security, and remote management and monitoring (RMM) of apps, cloud apps, servers, workstations and mobile devices.
Alibaba inks deal with Aussie
Bigcommerce
Bigcommerce, the ecommerce platform of choice for fast-‐
growing brands, has announced a new partnership with Alibaba.com to provide merchants with greater global access to products and services. As part of the partnership, Alibaba.com, the leading platform for wholesale trade, will integrate its buyer and supplier network with Bigcommerce’s robust, easy-‐to-‐use ecommerce platform. According to industry research1, 84% of online sellers Find that establishing a drop ship supplier or wholesaler relationship is the #1 roadblock to starting an online business. The new Bigcommerce-‐Alibaba.com partnership brings together online businesses with trusted suppliers to make it easier to Find, purchase and stock products from all over the world. “We are partnering with Bigcommerce to make it easy for our © Dialog Marketing Services 2014 | www.rustreport.com.au | [email protected] Page 6 | October 27, 2014
customers to do business anywhere in the world,” said Michael Lee, director of Global Marketing and Business Development at Alibaba.com. “Alibaba.com and Bigcommerce together are building an integrated ecommerce ecosystem and helping to introduce more small and medium-‐sized merchants and online stores to the global market.”
Altium and Aras Partner
Altium has announced a partnership with Aras, the next leader in enterprise Product Lifecycle Management (PLM), to provide advanced PLM capabilities to ECAD design teams.
Based on Altium’s solutions for collaboration and ECAD design management and Aras’ suite of PLM solutions, both companies work on a new approach to fully integrated MCAD-‐ECAD PLM workFlows for companies with systems engineering requirements and complex mechatronic product development environments.“Team collaboration and ECAD design management are fundamental needs in today’s electronic design environments,” said Jason Hingston, CTO at Altium. “The partnership with Aras will provide design engineers and the teams in the broader organisation with a new level of integration in an ECAD/MCAD environment.” “The development of next generation products combining electronics and software is resulting in greater complexity during design and manufacturing,” said Peter Schroer, President of Aras. “Altium’s perspective on the need to bring together the electronic and mechanical design processes aligns with ours, providing us the opportunity to jointly build better PLM processes for today’s modern manufacturers.”
Revel Systems Australia forms
partnership with Deputy to
integrate staff management
software
Revel Systems Australia has announced a partnership with Deputy, a workforce management software company that enables easy employee scheduling in the cloud. Available now for local customers, the integration of Revel’s iPad Point of Sale platform with Deputy will provide businesses with data-‐driven insights to manage staff more effectively. Deputy software allows employers to schedule staff, assign tasks and track performance with ease while Revel’s cloud based system gives employers access to real time sales data which can be broken own hourly, daily and weekly, as well as by staff member. Overlaying Revel’s sales and performance analytics with Deputy’s scheduling data will enable employers to track rostering against sales data, allowing them to compare employee shift costs against performance in real-‐time. This enables managers to forecast employees’ labour costs against the percentage of expected sales to make better rostering decisions for their business lowering the risk of understafFing or overstafFing. “Businesses shouldn’t expose themselves to the cost and risk of over or under stafFing these days, particularly when huge data sets at their disposal to make more informed decisions,” said Josh Franklin, Revel Systems Australia General Manager. “We’re pleased to empower our customers with Deputy integration so they can access even more analytics to create and manage their rosters effectively. We are also excited about teaming up with an innovative Australian software company.”
MYOB invests in Acumatica
MYOB has announced a minority investment position in Washington-‐based Acumatica, the powerhouse provider of cloud-‐based enterprise resource planning (ERP) and Financial software with over 1, 000 installations of cloud ERP. The investment will also see MYOB take a seat on the company’s board. The announcement follows a recent multi-‐million dollar agreement which allows MYOB to develop a localised cloud based ERP solution. The move reinforces MYOB’s commitment to building its cloud capability for mid-‐range, mid-‐market enterprises, further extending the company’s offering in this segment and beyond its already strong SME base. MYOB General Manager – Enterprise Division Andrew Birch says becoming a shareholder in Acumatica’s business was a natural progression following a successful year’s partnership. “Before partnering with Acumatica, we reviewed technology platforms around the world for the ideal solution that would enable us to extend our successful mid-‐market business into the online space,” says Mr Birch. “After working with the company and the platform for over a year, we have been impressed with the sophistication and functionality of the product.”
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© Dialog Marketing Services 2014 | www.rustreport.com.au | [email protected] Page 7 | October 27, 2014
Launchpad: Latest products, services and ventures
LAUNCHPAD
The Rust Report has created a new section announcing just-‐
released products, services and initiatives new to the marketplace. For information regarding possible listings please email [email protected]
Barracuda delivers new features
and flexibility for cloud-connected
and private environments
Barracuda has launched Barracuda Backup version 6.0 which includes Local Control, a new management option for organisations for both administration and replication in isolated backup infrastructure environments. Additional features include LiveBrowse for Microsoft Hyper-‐V which enables File-‐level recovery for Hyper-‐V VHD/VHDX images, allowing granular File and folder restores without having to mount the entire virtual disk. Backup and recovery has also been boosted through Backup Agent support for Microsoft SQL 2014. The new solution also features offsite replication. ConFiguration backups for site-‐
to-‐site replication and health notiFications for site-‐to-‐site replication per-‐destination rate limits for replication to more than one offsite location. http://www.barracuda.com
Jabra boosts productivity in noisy
work environments with new Jabra
Evolve product line
Jabra has launched Jabra Evolve, the industry’s First series of professional headsets that support the communication needs of knowledge workers, where 69 percent state disturbances in the open ofFice have a negative impact on their performance. The series consists of Five headset models all purpose-‐built for shutting out the hustle and bustle of the open ofFice, including features that signal when the user doesn’t want to be disturbed. Key features include: industry leading noise cancellation through large ear cushions with specially designed foam which adapt the padding to the individual. The Flagship product Jabra Evolve 80 offers additional noise cancellation with an around the ear wearing style and is the industry’s First professional headset offering active noise cancellation to give a full concentration zone experience. In addition, a busy light indicator built into the headphones effectively signals availability to colleagues. The solution is also made for music and voice as it incorporates high-‐end sound quality for both professional communication and entertainment. http://
www.jabra.com/evolve
Nimble Storage announces
SmartStack Solution to optimise
desktop virtualisation
Nimble Storage has introduced SmartStack for ROBO Desktop Virtualization in conjunction with Cisco and VMware. The new converged infrastructure solution brings the power of Cisco UCS Mini and VMware Horizon 6 to companies with remote ofFices, small IT environments or many retail locations to support the business and users at these sites with secure, easy-‐to-‐manage virtual desktops. The UCS Mini embeds the uniFied server and networking capabilities of the top-‐of-‐rack UCS Fabric Interconnect directly into the UCS Mini chassis, enabling the new SmartStack solution to deliver compute, storage and networking in a single, easy-‐to-‐manage, compact solution. By deploying an optimised desktop virtualisation solution on-‐site at remote or branch ofFices rather than a central data centre, IT organisations can deliver a predictable end-‐user experience by eliminating network dependent performance issues between sites. Nimble’s SmartStack pre-‐validated reference architectures eliminate the challenges associated with deploying application, server, hypervisor, networking, and storage components. The new ROBO Desktop Virtualization reference architecture is ideally suited for single site implementations with up to 500 seats and enables organisations to conFidently deploy desktop virtualisation that is right-‐sized for their environment, with the ability to scale in alignment with changing requirements. www.nimblestorage.com
OKI broadens wireless-enabled A4
colour MFP range
OKI Data Australia has launched the MC342dnw A4 colour MFP, blending blends robust functionality, performance and value, as http://www.novatechventures.com http://www.novatechventures.com http://
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© Dialog Marketing Services 2014 | www.rustreport.com.au | [email protected] Page 8 | October 27, 2014
well as the convenience of anywhere-‐wireless printing – the ideal combination for today’s small businesses and home ofFices
Fast print speeds of up to 22ppm, duplex print, copy and scan capabilities all come as standard, as does mobile-‐enabled printing thanks to integrated WiFi. The MC342dnw is also Google Cloud Print Ready, as well as being compatible with AirPrint by Apple. This gives users the ability to print wirelessly from a smartphone or tablet device from wherever they are. Users can also print directly from or scan directly to USB storage. In addition, OKI-‐
pioneered digital LED technology and versatile paper handling enables users to print high quality professional documents, on a multitude of different media in-‐house. A three year warranty comes as standard. www.oki.com.au
Dimension Data: Australia the first
country to roll out enterprise
mobility-as-a-service offer
Dimension Data has announced that Australia will be the First country to offer its new Enterprise Mobility-‐as-‐a-‐Service (EMaaS). With this service, Dimension Data establishes an end-‐
user computing platform that enables a suite of services, allowing organisations to embrace their evolving mobility and end-‐user computing needs. EMaaS provides clients with an integrated cloud-‐based approach to mobility management integrating comprehensive policy-‐based, device-‐independent, mobile device management and mobile expense management solutions. With the development work completed at Dimension Data’s research and development facility in Sydney, the service, delivered via Dimension Data’s Managed Cloud Platform (MCP), solves the challenge of how to manage mobile devices, data and expenses and allows for the rapid, scalable deployment of mobility solutions. The solution incorporates a comprehensive view of mobility usage, and features true cloud principles of automation and consumption-‐based pricing.
Vocus Communications selects
Brocade for next gen core
Vocus Communications (ASX:VOC) (Vocus), one of Australia’s fastest expanding communication and data center service providers, has successfully rolled out a next-‐generation core infrastructure to 43 points-‐of-‐presence in cities across Australia and New Zealand. Implemented by Brocade local partner, ASI Solutions, the deployment of Brocade® MLXe Series Core Routers gives Vocus more than a 16-‐fold increase in network capacity, enabling it to meet the requirements for enhanced data center performance and growing demand for cloud services. Vocus had already experienced the performance and reliability of Brocade Ethernet solutions implemented previously at its points-‐
of-‐presence locations. With fast-‐rising demand for 10 Gigabit per second Ethernet (GbE) services the option of deploying Brocade MLXe routers – which can also support 40 and 100 GbE – was an attractive choice. In addition to providing much greater scalability, industry-‐leading port density, and a path to 100 GbE, the Brocade MLXe reputation for non-‐stop reliability was also a signiFicant factor in Vocus’ decision to select Brocade. As well as the usual redundant power supplies and fans, the routers feature an advanced redundant switch fabric architecture that helps the system operate at peak performance even in the case of a switch fabric card failure. For more information on the Brocade MLXe Core Router, visit www.brocade.com/products/all/routers/
product-‐details/netiron-‐mlx-‐series/index.page.
Nutanix unveils industry’s first allflash hyper-converged platform and
only stretch clustering capability
Nutanix has announced two industry-‐First additions to its Virtual Computing Platform, taking aim at the most demanding applications and critical infrastructure requirements in the data centre. The NX-‐9000 appliance is the industry’s First all-‐Flash hyper-‐converged platform, delivering scale-‐out storage for applications that demand exceptionally fast performance. With Metro Availability, Nutanix becomes the only hyper-‐converged infrastructure vendor to deliver continuous data protection across multiple data centres. These innovations are in direct response to customer demands for Flexible hyper-‐converged solutions to power any workload at the highest performance, and for deployment into any enterprise infrastructure. The new NX-‐9000 appliance is built to run applications with large working sets, such as databases supporting online transaction processing (OLTP). Using synchronous mirroring, Metro Availability stretches datastores for virtual machine clusters across two or more sites located up to 400km apart. www.nutanix.com Imation unveils first high-security,
high-performance external hard
drives that can be managed in the
cloud
Imation has announced the First high-‐security, high-‐performance external USB 3.0 SuperSpeed hard drive capable of being managed in the cloud. Using a single centralised, cloud-‐based management console, enterprise and public sector IT administrators have visibility into IronKey Enterprise H300 hard drives as well as their IronKey Enterprise Flash drives and IronKey secure workspace devices for Windows To Go. This console lets users customise security policies and deploy and manage protected portable devices across the enterprise. The IronKey Enterprise H300 features AES 256-‐bit hardware encryption with USB 3.0 SuperSpeed and a Section 508 compliant control panel that is available in eight languages, enabling the most demanding organisations and agencies to safeguard and secure up to 1 TB of data. In addition, the IronKey Enterprise H300 uses the same technology as the company’s FIPS-‐certiFied Flash drives and leverages the brand’s reputation for ruggedness and dependability with a Five-‐year limited warranty. The IronKey Enterprise H300 is the only drive to offer secure password reset when a password is forgotten without erasing all the content on the drive. www.ironkey.com
© Dialog Marketing Services 2014 | www.rustreport.com.au | [email protected] Page 9 | October 27, 2014
AUSSIES TO WATCH
I-‐NEX Corporation provides personal, understandable and dependable business solutions. The company’s capabilities include strategic problem solving, software development, network management, website design and multimedia design. I-‐Nex was formed to meet the demand for consistent and dependable information technology services and has grown through its reputation and competitive price structure. Since its beginning in 1995 I-‐Nex have grown with a diverse stable of clients throughout Australia and internationally. Industry experience includes the Automotive and Engineering industry, Architecture, Construction, Finance and Commerce, Health and Education, Professional Associations and Membership-‐based Organisations and Not-‐for-‐ProFit charities. www.i-‐nex.com.au
MIZZISOFT provides an easy and reliable online workforce scheduling service. After many successful implementations in casinos worldwide, MizziSoft is now setting its sights to broaden its industry base. MizziSoft has implemented systems within the Airline, Health and Emergency services industries through its enterprise product range. The company’s vision is to be the worlds most progressive and innovative developer of workforce management systems based on Cloud Technology. MizziSoft is using the Internet to reach a new client base through its web enabled workforce management products for almost every small, medium and large business who wants to better manage their workforce and save in labour costs. www.mizzisoft.com
ASE is a cloud services specialist delivering a range of managed services to enterprises. ASE designs, develops and implements advanced cloud services to meet various real world problems. The company’s solutions are built on publicly available cloud services, virtual private cloud services powered by ASE’s own hardware infrastructure – as well as private and hybrid cloud services on customer premises or in a co-‐location facility and are developed by n-‐house and contracted engineers across a range of technical competencies. ASE partners include CISCO, Microsoft, VMWare, NetAPP and Citrix. www.aseit.com.au
SIMBIENT was established in 1995 as a Gold Microsoft partner providing clients with a full range of IT solutions and services to help them achieve their business goals. Simbient have technical resources in Australia and offshore resources enabling the company to reduce the cost of software development and support while adhering to audited standards. Simbient has long–standing partnerships with software vendors, services organisations and subject-‐matter experts, including Microsoft, Axceler, The Salem Process and KZ which enables the company to provide value-‐add to their clients. www.simbient.com.au
SKYZER TECHNOLOGIES is 100% Australian owned and operated technical services company that works with OEM’s and integrators of electronic and electromechanical devices, providing module assembly, re-‐working, repair, customisation, refurbishment, Firmware injection, testing, kitting, staging, RMA processing and related services. Most clients typically need their equipment to be processed in a secure environment in order to maintain peace of mind around their intellectual property or some particular characteristic of their product. Industries currently working with Skyzer include EFTPOS, ATM, Cash Handling, Point-‐of-‐Sale, Smart Metering, Power Management, Solar, Communications, Imaging and Medical. Skyzer takes care of the technical side whilst the customer takes care of business. www.skyzer.com.au
AXE GROUP have been building new systems and providing services since 1977, mostly in the Internet area. Since 2000 the company has been developing Axelerator for the insurance and Financial services industry over the years based on clients’ demands. AXE has extended Axelerator’s scope to be a full insurance solution covering all aspects of insurance processing for new business, policy administration and claims including full workFlow capabilities. Recent clients include AIA, bnz, CommInsure, Macquarie Bank, Calliden Group to name a few. www.axegroup.biz
REVOLVING DOORS
Intermedia expands global presence
in ANZ
Intermedia has announced the expansion of its business into Australia and New Zealand (ANZ), beginning with an agreement with a key channel partner, Ingram Micro Australia. The newly appointed managing director of Intermedia ANZ, Jeremy Hulse, will lead Intermedia’s regional presence and establish a full-‐scale operation including sales, marketing and support staff. Serving over 60,000 businesses and with more than 5,000 active partners worldwide, Intermedia continues to extend its global reach. It is well positioned to serve the local market with its established channel partner program and tightly integrated suite of solutions. “Ingram Micro Australia’s Cloud team is pleased to work closely with Intermedia to further enable our channel partners to realise the promise of cloud services and empower their customers to compute anywhere,” says Daniel Dainton, Ingram Micro’s Senior Regional Manager -‐ Cloud, ANZ. Australian IT industry veteran Jeremy Hulse brings nearly 30 years’ experience as a regional business leader to his new role, having worked for Fortune 500 companies such as Oracle, Cisco and Nortel Systems, as well as security vendor M86.
Hitachi Data Systems appoints ANZ
Director of Services
Hitachi has appointed Kiwa Stevenson as director of services, Australia and New Zealand. The appointment is an integral part of the Hitachi Data Systems growth strategy in the region as the company continues to invest in its solutions and services portfolios to cater to the growing demand from clients, particularly for cloud services. Stevenson brings with him more © Dialog Marketing Services 2014 | www.rustreport.com.au | [email protected] Page 10 | October 27, 2014
than 15 years of experience in the technology sector, joining Hitachi Data Systems from Dell where he worked for 5 years in the channel and partner community, holding considerable knowledge and experience of the Polycom business and market various senior roles. Most recently, he was the director of the infrastructure and cloud computing business units in Australia and New Zealand where he transformed Dell services capability to a mature infrastructure consulting, integration and managed services practice. Based in Sydney, Stevenson will report directly landscape. He will work closely with recently-‐appointed President, Polycom Asia PaciFic, Geoff Thomas to drive revenue growth and operational excellence in ANZ. A longstanding Polycom leader, Newell was appointed interim President for Polycom Asia PaciFic between February and June 2014. He joined into Neil Evans, ANZ regional vice president and general manager. Stevenson will be responsible for supporting key channel partnerships, as well as assisting HDS customers to transform their legacy environments to take advantage of rapidly evolving technologies in big data management, content platforms, and Polycom in 2008 and has held a number of key positions within the company, most recently as Vice President, Systems Engineering & Service Sales, Asia PaciFic. In this role, he was responsible for driving the region’s strategic initiatives, partner relations to include UC Alliances, Service Providers and Systems public, private and hybrid cloud infrastructure. Integrators, and business operations. ACS announces leadership changes
Zuora appoints ANZ Senior
Customer Success Manager
Australian Computer Society (ACS) President Brenda Aynsley OAM has announced the resignation of CEO Mr. Alan Patterson and the appointment of ACS CFO Ms. Kim Finch as acting CEO. Mr. Patterson joined the ACS as CEO in May 2011 after a long career as a senior executive throughout Australia and Asia. Ms Aynsley said the recent completion of the ACS three-‐year plan brings Mr Patterson’s work as CEO to a conclusion. “Alan has made a very substantial contribution to the ACS over his time as CEO, his efforts have advanced the ACS in its effective structures, stakeholder relationships and professional portfolio,” she said. “Under Alan’s stewardship, the ACS has transformed itself into a world-‐leading professional society. With the continued growth of the global ICT profession, the ACS has developed its product offering to include enhanced professional development, the Skills Framework for the Information Age (SFIA), and assessment and education partnerships with leading institutions both in Australia and around the world.
Polycom Paul Newell as Vice
President ANZ
Zuora, the subscription commerce, billing and Finance leader, has appointed Lane Russell as Senior Customer Success Manager, Asia PaciFic. Based in Sydney, Russell will be responsible for assisting customers to maximise the beneFits of their subscription model platform deployment. In addition, he will leverage his own experience in successfully implementing cloud-‐based technology to align Zuora’s solutions with the needs of its customers. Russell joins Zuora with more than 20 years’ experience business development, sales and marketing management for a wide range of media, pharmacy and FMCG brands. He was formerly Sales and Marketing Manager at Lovatts Media Group where he had been responsible for the development of business strategies to grow the organisation’s content syndicated business across domestic and international markets. Prior, he was National Business Manager at Darrell Lea with responsibility for the management of primary FMCG sales channels in the Australian market, including across the pharmacy, grocery and convenience sectors.
Paul Newell has been appointed Vice President, Australia and New Zealand, responsible for all operational aspects of business in the region. Newell’s appointment is a strategic move to spearhead the ANZ business, one of Polycom’s largest markets in Asia PaciFic. With substantial local and international experience, Newell is also widely recognised as an industry heavyweight in http://www.inin.com/au-nz/Pages/default.aspx http://www.inin.com/au-nz/Pages/
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© Dialog Marketing Services 2014 | www.rustreport.com.au | [email protected] Page 11 | October 27, 2014