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Less hassle.
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TELIASONERA FINLAND OYJ, REGISTERED OFFICE:
HELSINKI, TEOLLISUUSKATU 15, 00510 HELSINKI, TEL. +358 20401,
BUSINESS ID 1475607-9, VAT NO. FI14756079
Changes in Sonera broadband
billing as of February 23, 2015
Bill for transition
period
We are making changes in broadband billing cycles as of February 23, 2015
because of customer feedback.
Please note that because of the transition into the new system, your first bill
after February 23, 2015 will cover a longer period of time than the standard
bill for monthly charges. It will have two lines for the same product. After the
transition period, the billing period will again be one month.
After the change, your billing period will no longer start from the beginning
of the month and end at the end of the month (for example form March 1
to March 31) but it may start from example in the middle of the month and
end in the middle of the next month (for example from March 15 to April 14).
The billing period remains one (1) month. The due date of your bill will
remain around the same time as now.
This allows us to reflect any service changes made mid-month
earlier on your bill.
This will not affect your current agreement or pricing plan.
The change concerns the billing for the following services:
For example
Sonera Kodin Netti Teho Fibre 50–100 M 1/2 to 23/2
24/2 to 23/3
Do you need more time to pay?
If you need extra time to pay your bill for the transition period, go to
Omat Sivut (My Pages) or contact our Customer Service to conclude
a payment agreement by March 31, 2015. The payment agreement
is in this case free of charge.
•Sonera Kodin Netti or Sonera Broadband
•Sonera Viihde
For more information on the change,
•Sonera Viihde - online and mobile access
please visit www.sonera.fi/ajankohtaista (in Finnish)
or contact our Customer Service
•Premium supplementary services
(e.g. channel packages, movie rentals, data security services)
The change does not affect your possible
e-invoice or direct debit agreements.
The change does not require any action from you.
Make your day
smoother
Always available.
24/7 live customer service
on Omat Sivut.
Always help
with getting started.
Free Helpson hotline support
for setting up a new Sonera Viihde
or fixed broadband service.
23 days
1 month
•by telephone at 0200 17000 on weekdays from 8am to 8pm and on
Saturdays from 9am to 4.30pm (mobile call charge / local network charge).
•by chat on Omat Sivut at www.sonera.fi/omatsivut. Our chat customer
service available 24/7.Log in using your Sonera Tunnus ID and password.
• in one of the numerous Sonera Kauppa stores around Finland.
Find your local store at www.sonerakauppa.fi.
Always mobile.
Free loaner if your phone
requires service.
Always connected.
In the event of a problem, a
courtesy connection until your fixed
broadband access is restored.
Always worthwhile.
As a customer of Sonera you’ll
receive regular discounts and
special offers. Read more at
www.sonera.fi/asiakasedut.