Consumer price list
1.1.2015
Table of contents
Subscriptions ................................................. 4
Sonera Exact .................................................. 4
Sonera Basic .................................................. 5
Other message services ................................. 6
SIM card replacement ................................ 6
SIM card activation ..................................... 6
Change of subscription number .................. 6
Change of ownership ................................. 6
Number reservation ................................... 6
Reconnection of a disconnected subscription 6
SMSs ........................................................ 6
Voice Mail .................................................. 6
Sonera ID .................................................. 6
Fax ............................................................ 6
Directory services ...................................... 6
Sonera Wireless Surf ...................................... 6
Sonera Spotify Premium ................................. 7
Sonera Together subscriptions........................ 7
Voice Services ................................................ 7
Sonera Friend ............................................ 7
Conference call .......................................... 7
Consultation call ........................................ 7
Call waiting ................................................ 7
Call transfer ............................................... 7
Call forwarding ........................................... 7
Multi-SIM .................................................. 8
Balance and payment services ....................... 8
Balance Agreement .................................... 8
Balance Watch ........................................... 8
Balance Enquiry ......................................... 8
Invoice itemization ...................................... 8
Payer’s itemization ..................................... 8
Paper invoice for Exact and Basic subscriptions 8
Electronic invoice ....................................... 8
Postponed invoice due date ........................ 8
Invoice details by SMS ................................ 8
Payment reminder ...................................... 8
Top-up Voucher ......................................... 9
Call Charge Transfer ................................... 9
Security Services ........................................... 9
Informaton security for PC/Mac .................. 9
Mobile security .......................................... 9
Bars and restrictions ....................................... 9
Machine subscriptions ................................... 9
Control ...................................................... 9
Control Plus ............................................... 9
International calls ........................................... 9
Mobile phone abroad ..................................... 9
Calls and text messages abroad ................ 10
Data transfer abroad ................................ 10
Cap on international data transfer ...............11
Sonera Traveller’s Talk .............................. 12
Sonera Broadband ........................................ 12
Other charges .............................................. 12
Invoicing ....................................................... 13
Reference numbers ...................................... 14
Abbreviations used in the price list ............... 14
Customer service ......................................... 16
The price-list is valid for new Sonera subscriptions activated as
from January 1, 2015 and for updates made after that date.
2
Sonera’s own Number Inquiry
Subscriptions
Sonera’s own Number Inquiry is available to
you 24/7. Save the number 0200 1000 on your
phone! The service is easy to use: just say who
you want to call, and we connect your call. If
needed, we also look for the information needed on the Internet. Our pricing plan is simple:
you pay €1.50/call for phoning our number
and €2.99/min + lcl nw chg / mob. call chg
for talking to our customer service agent. We
connect your call and send information to you
by SMS at no extra charge.
Read more: www.sonera.fi/02001000
For mobile phone use. Sonera offers the Exact subscription and the Basic subscription with usage-based invoicing. In addition, we offer the Wireless Surf subscription
suitable for Internet sticks, tablet devices and laptop
computers.
Modify your subscription at
Omat Sivut (My Pages)
The Omat Sivut (My Pages)
website at www.sonera.fi/omatsivut
is at your service 24/7.
• You can check all your invoices there: you can see the due dates, reference numbers, amounts, and whether the invoice has been
settled or not. If necessary, you can also
apply for an extended term of payment.
• You can order new services or remove any
unnecessary ones.
• You can get your PUK code quickly and free
of charge. If you enter a wrong PIN code
three times, you can thus get the unblocking
code at Omat Sivut.
• You can submit feedback on coverage or a
fault report.
• You can see the information on all your
subscriptions and update your subscriptions.
• If your phone is lost, you can close your
subscription temporarily.
• You can find tips and answers to frequently
asked questions.
Create a user account and visit Omat Sivut:
www.sonera.fi/omatsivut
Sonera Exact
All the packages avaiable to the
Sonera Exact subscription– from Start
to Total– contain text and multimedia
messages, calls, video calls and Internet access with the maximum transmission rate and with the maximum data volume
included in the package.
Read more at: www.sonera.fi/sopiva
If you want, you can exchange the total package you have
selected for another Sonera Exact (Sonera Sopiva) total
package through self-service at no extra charge.
The new package then replaces the old one, and the
monthly charge for the total package changes. The
total package selected can be exchanged for any
other Exact package entity. The number of changes
is limited to one per invoicing period.
18 to 25-year olds get a 15% discount on the
Sonera Exact and Sonera Wireless Surf packages.
Read more: www.sonera.fi/x
Supplementary services
to the Exact subscription
• Friend
• Balance Agreement
• Multi-SIM
Call
package
Message
package
Web transmission rate
Start
100
25
1 Mbit/s
1 Gt
9,90
Practical
200
100
2 Mbit/s
1 Gt
14,90
Surfboard 4G
100
100
Bandwidth max
50 Gt
24,90
Magnificent
1000
1000
21 Mbit/s
10 Gt
24,90
Top
Unlimited
Unlimited
50 Mbit/s
20 Gt
29,90
Giant
Unlimited
Unlimited
Bandwidth max
50 Gt
39,90
After a high-speed period, the customer can continue surfing at
the basic speed of 128 kbit/s or buy an additional package and
continue surfing at the normar speed of the package.
The range of variation for incoming traffic: Start (Startti) package 20–236 kbit/s in 2G network, 0.4–10 Mbit/s in 3G network.
Practical (Näppärä) package 20–236 kbit/s in 2G network,
0.4–20 Mbit/s in 3G network. Magnificent (Suurenmoinen) package 20–236 kbit/s in 2G network, 0.4–10 Mbit/s in 3G network
, 0.4–20 Mbit/s in 3G Dual Carrier network, and 10–21 Mbit/s
in 4G LTE network. Top (Huippu) package 20–236 kbit/s in 2G
network , 0.4–10 Mbit/s in 3G network, 0.4–20 Mbit/s in 3G Dual
Carrier network, and 5–50 Mbit/s in 4G LTE network. Giant (Jätti)
and Surfboard 4G (Surffilauta 4G) packages 20–236 kbit/s in 2G
network, 0.4–10 Mbit/s in 3G network, 0.4–20 Mbit/s in 3G Dual
Carrier network, and 10–80 Mbit/s in 4G LTE network
Other prices applied to Sonera Exact
Connection charge for the subscription ....... €3,90
- Self service ............................................. €0,00
Calls exceeding the package .................... €0,099
SMSs and MMSs exceeding the package
maximum................................................. €0,099
Call set-up charge / call .............................. €0,00
SMS from Finland to abroad / message........ €0,29
Charge for package change ....................... €3,90
- as self-service ......................................... €0,00
Additional Surf package of 2 GB, ................. €2,00
(For Start and Practical)
Additional Surf package of 10 GB, ............... €2,00
(Surfboard 4G–Giant)
Mcc of Exact subscription.... €0.099 / min. or part of min.
High-speed
Total €
surf volume per month
The package enables the use of Sonera’s real 4G
network. The specified maximum speed is only
available in the 4G network.
With the package entity you select 2),
you can use your phone abroad without
any worries in Telia-Sonera’s networks
within the Nordic and Baltic countries at
the same price as in Finland.
Sonera Basic €
The invoicing of the subscription is always based
on usage, and no packages can be connected to
the subscription.
Monthly charge .......................................... €1,90
Connection charge for the subscription ....... €3,90
Per-minute charge1) ................................... €0,08
Call set-up charge / call .............................. €0,00
Text message / message ............................ €0,08
SMS from Finland to abroad / message ....... €0,29
MMS / message ........................................ €0,40
Video calls to all networks / min . ................. €0,19
Price for web use per hour or part of hour
(rate 1 Mbit/s) ............................................ €0,80
- Maximum charge for web use per day ....... €1,90
5
Supplementary services to the Basic
subscription
Sonera ID €
• Traveller’s Talk
• Friend
• Balance Agreement
• Multi-SIM
Monthly charge .......................................... €0,00
SIM card replacement charge ..................... €0,00
Activation charge ....................................... €0,00
Sonera ID is a free-of-charge supplementary
service for mobile subscriptions.
Other message services
Fax SIM card replacement
€
Card replacement/subscription .................. €0,00
- Self-service ............................................. €0,00
SIM card activation
€
By customer service . ............................... €10,00
Self-service ............................................... €0,00
Change of subscription number
€
Change of subscription number .................. €3,90
Change of ownership
€
Change of ownership/activation charge........... €3,90
Change of ownership (for example from uset to
subscription owner) are only subject to the activation charge. Any supplementary services included
in the subscription are transferred dree of charge
to the new owner (with the exception of services
included in a Corporate Agreement).
Number reservation €
Number reservation charge ...................... €10,00
€
Activation charge ....................................... €1,93
- Self-service ............................................. €0,00
Outgoing fax calls are subject to the mobile call
charge for the subscription type in question.
Directory services
Sonera 0200 1000 Directory Enquiries
€
Opening charge ......................................... €1,50
Service charge €/10 sek ............................. €2,99
+ mobile call charge / local network charge
Connecting through ................................... €0,00
Number details by SMS.............................. €0,00
We connect your call and send information to you
by SMS at no extra charge. After that, the call is
subject to the normal call charges.
Sonera 15400 Directory Search
Successful search ...................................... €1,50
Unsuccessful search .................................. €0,14
Ordering additional search result ................ €0,11/
additional page
Sonera Wireless Surf subscription 3)
€
Sonera’s mobile broadband consists of a Wireless
Surf (Liikkuva Netti) subscription and a surf
package. The subscription is designed for Internet
sticks, laptops and tablet devices. The prices do
not include surfing abroad. Please check the prices applied abroad at www.sonera.fi/matkalla.
18 to 25-year olds get a 15% discount on the Sonera Exact and Sonera Wireless Surf packages.
Read more: www.sonera.fi/x
More information about Sonera’s surf packages is
available at www.sonera.fi/liikkuvanetti. Check the
network technology available at the place of use at
www.sonera.fi/peittoalue.
Activation charge ....................................... €3,90
- Self-service ............................................. €0,00
Activation charge (free of charge in connection
with new subscription oders) ...................... €3,90
- Self-service............................................. €0,00
3G surf packages (max. 21 Mbit/s)
Plus ........................................€12,90/mth
Calls to Voice Mail /min
- From a Sonera Mobile Subscription 2) ........ €0,17
- From the fixed network
Mon to Fri 7am to 5pm ............................... €0,24
Other times ............................................... €0,16
Includes unlimited surfing in Sonera’s 3G network in
Finland. The range of variation for incoming traffic:
20–236 kbit/s in 2G network and 0.4–10 Mbit/s in 3G
network. The range of variation for outgoing traffic:
10–50 kbit/s in 2G network and 0.1–4 Mbit/s in 3G
network.
Reconnection of a disconnected subscription €
Subscription set-up charge ........................ €9,90
- Self-service ............................................. €3,90
Quick reconnection of a disconnected
subscription ............................................ €30,00
- Self-service ........................................... €15,00
SMSs
€
Sending an SMS in Finland5) 6) .........................€0,09
SMSs to foreign phone numbers/each ........ €0,29
Sending an email by SMS in Finland using key
words SPOSTI and SPOSTIY /message........ €0,09
Voice Mail
Change of direct retrieval number ............... €0,00
Calls to Voice Mail are subject to a per-minute call
6charge for each new minute.
4G surf packages
(max. 42 Mbit/s in the 3G Dual Carrier network and
50 to 150 Mbit/s in the 4G LTE network)
Real 4G Power .........................€19,90/mth
Includes unlimited surfing in Finland. The maximum
speed in the 4G network may be up to 50 Mbit/s.
The most affordable subcription, which can also
make use of the maximum speeds of the 3G Dual
Carrier network, i.e. speeds of up to 42 Mbit/s.
The range of variation for incoming traffic: 20–236
kbit/s in 2G network, 0.4–10 Mbit/s in 3G network,
0.4–20 Mbit/s in 3G Dual Carrier network, and
5–50 Mbit/s in 4G LTE network. The range of
variation for outgoing traffic: 10–50 kbit/s in 2G
network, 0.1–4 Mbit/s in 3G and 3G Dual Carrier
networks, and 3–40 Mbit/s in 4G LTE network.
Real 4G Max ........................... €24,90/mth
Includes unlimited surfing in Finland. The maximum speed of the 4G network – at the moment
150 Mbit/s – always available.
Whenever the maximun network speed is raised,
the Real 4G Max subscriptions are also upgraded.
The range of variation for incoming traffic: 20–236
kbit/s in 2G network, 0.4–10 Mbit/s in 3G network,
0.4–20 Mbit/s in 3G Dual Carrier network, and
10–80 Mbit/s in 4G LTE network. The range of
variation for outgoing traffic: 10–50 kbit/s in 2G
network, 0.1–4 Mbit/s in 3G and 3G Dual Carrier
networks, and 3–40 Mbit/s in 4G LTE network.
period, irrespective of whether the service is used
on the computer and/or the mobile phone. Data
transmission is not included in the usage charge of
the service.
Read more and subscribe: www.sonera.fi/spotify
Sonera Together subscriptions
Exact Unlimited package
First voice subscription.......................€24.90/mth
Subsequent voice subscriptions.......... €9.90/mth
Surf Card............................................€1.90/mth
Shared Surf packages S (includes 500 MB........................ €0.00/mth
- additional package (250 MB..................... €5.90
M (includes 1 GB........................... €9.90/mth
- additional package (500 MB..................... €5.90 L (includes 10 GB............................ €9.90/mth
- additional package (5 GB........................ €5.90
XL (includes 20 GB........................ €29.90/mth
- additional package (10 GB....................... €5.90
Trial period (unlimited.................... €19.90/mth
NB: The 3-month trial period is only available
when ordering the service for the first time.
Change of package
into a smaller one .......................... €9.90/change
- through self-service..................... €9.90/change
SMSs with Wireless Surf and
Surf Card subscriptions
Sending an SMS in Finland/each................. €0,08
SMSs to foreign phone numbers/each......... €0,29
Sending an MMS in Finland/each................ €0,40
Sonera Friend €
Activation charge .............................€0,00
Monthly charge / Friend number ....... €1,00
Later number changes ..................... €1,00
...................................................... /number
- Self-service ................................... €1,00
...................................................... /number
Sonera Spotify Premium
Sonera Spotify Premium is a music service for
Sonera’s customers. The service allows you to
listen to music and save it on your computer and
phone legally.The ever expanding music library
comprises over 20 million tracks of music, and
the user can listen to them without restrictions,
uninterrupted by adverts, at high sound quality
and even when he/she is off-line. The service is
used with a Spotify Premium player installed on
the mobile phone and/or computer. The service
costs €9.95/mth. The usage charge is charged
on the mobile phone invoice as per invoicing
Free reachability services
Conference Call 10)
Consultation Call 10)
Call waiting
Call transfer 11)
Call forwarding
€
If you activate the call forwarding yourself on your
phone, it is free of charge.
If Sonera activates call forwarding for you ..... €8,02
Call rates
- Call forwarding in Finland to a Sonera Mobile
Subscription 9) or a fixed-line number: free of
charge
- Call forwarding to the number of another mobile
operator: the person forwarding the calls pays
the charge for calling from his/her number to the
recipient number listed for the subscription type
in question
- Call forwarding from Finland to a Sonera number
abroad: free of charge to the person forwarding
the calls. The call recipient pays the reception
charge
7
- Call forwarding from Finland to an international
number: The person forwarding the calls is
charged the same fee as for calling a Sonera 990
international call to the country in question
- Call forwarding from abroad to Finland: unconditional call forwarding to another Sonera
Mobile Subscription or your own Voice Mail is
free of charge for the person forwarding the calls
Unconditional call forwarding is subject to the
recipient charge and the call charge to Finland of
the operator in question, as listed in their roaming price list
- Call forwarding from abroad to abroad: The person forwarding the calls is charged the Sonera
990 call charge to the country to which the calls
have been forwarded. Conditional call forwarding is subject to the recipient charge and the call
charge to Finland of the operator in question, as
listed in their roaming price list.
Multi-SIM €
Activation charge ....................................... €3,90
- Self-service............................................. €0,00
Monthly charge .......................................... €5,00
For more information on the Multi-SIM service, log
on to www.sonera.fi/multisim
€
€
Activation charge ....................................... €0,00
Monthly charge .......................................... €0,00
Balance Enquiry
€
By SMS ..................................................... €0,17
By contacting customer service/enquiry ..... €0,91
Online or using a mobile browser6).....................€0,00
Call itemization 14) €
One-off call itemization
- ordered in advance/subscription ............. €10,00
- ordered afterwards/self service................ € 0,00
- ordered afterwards/subscription ............. €10,00
Regular call itemization
- Activation charge ..................................... €9,00
- Activation charge, self-service .................. €0,00
- Monthly charge/month ............................. €2,08
- Monthly charge/month
(electronic invoices) 8) .............................. €0,00
Complete call itemization for the user ........ €10,00
Location data itemization/order ................ €10,00
Invoicing surcharge if sent to an address which
is not the invoicing address/per itemization . ....€10,00
If the customer wants the complete call itemization
8
€
Activation charge ....................................... €9,90
Paper invoice for subscriptions
included in the Sonera Together service €
Delivery charge for a paper invoice .... €2.90/each
Paper invoice for Exact
and Basicsubscriptions ........................... €
Charge for paper invoice ................ €2,90/invoice
Paper invoice for
Sonera Wireless Surf subscription €
Charge for paper invoice ................ €2,90/invoice
Electronic invoice
€
E-mail invoice ............................................ €0,00
e-Invoice ................................................... €0,00
Online or using a mobile browser
(Omat Sivut) 6) ............................................ €0,00
Postponed invoice due date
€
/payment agreement
Activation and change charge ..................... €3,90
- Self-service ............................................. €0,00
Monthly charge .......................................... €1,71
Balance Watch
Payer’s Itemization
Payment agreement as self-service ............. €5,00
Balance and payment services
Balance Agreement or the location data itemization to be charged on
a separate invoice, it is subject to the invoicing
surcharge . .................................................€10,40
Approve message by SMS......................... €0,17
/message
Interactive voice response system
(0200-622884) ......................................... €0,17
/call + mcc/Inc
Online or using a mobile browser6)................... €0,00
Concluding a payment agreement by contacting
customer service ........................................ €9,00
/payment agreement
Invoice details by SMS
€
Invoice details automatically to mobile phone15)
Activation charge ....................................... €3,97
Activation charge, self-service .................... €1,93
If the mobile phone invoice is sent only electronically, no connection charge is collected.
Invoice detail retrieval by SMS
to 15400 16) ................................ €0,17 €/retrieval
Payment reminder
€
Usage by SMS
- payment reminder management *) ............. €0,17
Online ....................................................... €0,00
*) If a customer’s mobile invoice is delivered electronically only, the service management messages
of Payment Reminder are free.
Top-up Voucher
€
Balance topped up with a voucher lowers the following phone bill or can be used in an Easy Prepaid
subscription for calls, text messages and surfing.
You can either top up talk time on the Internet or
get a top-up voucher at an R-kiosk or Sonera Kau-
Control Plus 3) ppa outlet. Top-up vouchers are available in the
following values: €10, €20, €30, €40 and €50.
When recharging over the
Internet €10 €20 €30 €40 €50
Electronic Recharging Card
(From an R-kioski) €10 €15 €20 €30 €50
Printed Recharging Card ...............................€20
Call Charge Transfer
€
Activation charge........................................ €9,90
Monthly charge .......................................... €1,05
Security Services
Information security for PC/Mac
€
Full security per month,
Licence for three computers........................ €7,99
Full security per month,
License for one computer ........................... €2,90
Read more at www.sonera.fi/liikkuva/tietoturva
Information security for phone/tablet €
Mobile security for Android devices............. €2,90
Read more at www.sonera.fi/mobiiliturva
Bars and restrictions
€
Activation charge ....................................... €0,00
Change charge .......................................... €9,90
- Self-service ............................................. €0,00
- Bar on incoming and outgoing SMSs
- Bar on making/receiving calls abroad
- Bar on international network use
- Bar on international data transfer
- MMS bar
- Data traffic bar
- Entertainment, information, service and
adult-entertainment call bar
- Entertainment, information, service and
adult-entertainment message bar
- Caller ID bar
- Incoming and outgoing SMS bar in foreign networks
Machine subscriptions
€
Control 3) Activation charge ....................................... €1,24
- Self-service ............................................. €1,24
Monthly charge .......................................... €0,87
Data package 2 MB/month ......................... €1,24
Data package 5 MB/month ......................... €2,36
Data package 10 MB/month ....................... €2,60
- Traffic exceeding the
package(all packages)......................... €1,23/MB
MMS ..........................................€0,40/message
SMS . .........................................€0,08/message
A Data package must always
be connected to the service.
Control subscription can also be combined
with the data options in the Sonera offering.
€
Activation charge ....................................... €8,02
Monthly charge .......................................... €6,83
Data (9,6 kbps) €/min ................................ €0,10
Voice 4) ...................................................... €0,42
SMS charge / message
- To all mobile subscriptions ....................... €0,08
International calls
When you call abroad, the call rate consists of a
mobile call charge (mcc) based on the type of
subscription and of the international call charge of
the operator selected by the customer. The mcc is
the same as the charge for calls placed from the
subscription to the fixed network in Finland. Video
calls made abroad are subject to an international
call charge of the operator selected and to a video
call charge, which is determined based on the subscription type. For further information on Sonera
990 and 990 Express International Calls, please
see www.sonera.fi/990hinnat
When making an international call, you may select
the service provider of your choice by selecting the
international telecommunications operator prefix
of your choice. If you dial the international prefix
‘00’ or ‘+’ (on a mobile phone) without the operator
prefix, your calls will be automatically routed to the
990 network.
The Sonera Exact packages also include Internet
use and calls and messages in Sweden, Norway,
Denmark, Estonia, Latvia and Lithuania, when you
make a call or send a message to these countries
or to Finland and when you receive a call in these
countries2. Other use abroad is charged for according to the “Calls and SMSs Abroad” and “Data
Transmission Abroad” price-lists.
Sonera Exact now also includes normal-rate calls
and messages from Finland to Sweden, Norway,
Denmark, Estonia, Latvia and Lithuania (not to service numbers or premium-rate numbers). Please
note that the Exact pricing applies to these countries
only when the call is dialled with the prefix:
+, 00, 990 or 99590.
Mobile phone abroad
Services used abroad are invoiced for according
to the roaming price-list valid at any given time.
Up-to-date prices are available at www.sonera.fi/
matkalla. In this price-list, you can find the prices
of calls and supplementary services abroad, valid
as from January 1, 2015.
The use of a mobile subscription abroad is charged
for according to the service and the visited country.
Calls placed and received abroad are divided
into four different price categories, each with a
standard price. Data transmission, i.e. use of web
services abroad, is charged for according to a daily
rate in Europe, Turkey, Thailand and Russia, and
according to usage in other countries. You can find
the prices for messages on the following page.
More information on price categories, foreign
operators, coverage, supplementary services and
prices is available at www.sonera.fi/matkalla.
9
Receiving text messages is
free of charge everywhere in the world.
Calls to Finland,
the country of
stay, or price
category 1-2
countries:€/min
Calls to price
group 3–4
countries:
€/min
Call
reception
€/min
1
0,2356
1,62
0,062
0,0744
2
0,2356
1,62
0,09
0,0744
3
0,86
2,99
0,26
0,29
4
2,49
2,99
1,79
0,29
Price
category
In price categories 1 and 2, the minimum charge for
calls to Finland, to the country of stay or to other countries in price categories 1 or 2 is the charge for 30 seconds. After this, a per-second charge applies. In price
categories 3 and 4, calls are charged per 30 seconds.
In price categories 1 and 2, call reception is charged
per second. In price categories 3 and 4, call reception is
charged per 30 seconds.
SMS
sending
€/each
The prices apply to normal-rate calls and text messages, not to
premium-rate calls or messages to service numbers, for example.
The prices apply to normal-rate calls and text messages, not to premium-rate calls or messages such as calls
to service numbers.
Please note that abroad, the price for calling to local
service numbers may vary from operator to operator,
even when calling to the same service number, and
calls are charged according to the price list provided to
Sonera by the local operator. In addition, service num-
bers that are offered free of charge to local residents are
not necessarily free of charge for Sonera’s customers.
The Sonera Exact packages also include Internet use
as well as calls and messages in Sweden, Norway, Denmark, Estonia, Latvia and Lithuania, when you make a
call or send a message to these countries or to Finland
and when you receive a call in these countries2.
Data transmission abroad
Usage during a day
Additional package for the day
Price category
1 and 2
€0,2480/MB
but no more than €2,99/day
(max 50 MB)
€ 2,99 / 50 MB
€ 5,98 / 100 MB
Price category 3
2,00 €/Mt
but no more than €8,05 /day
(max 20 MB)**
€7,99 / 20 MB
€ 15,98 / 40 MB
€2,00/MB
but no more than €14,10/day
(max 50 MB)**
€13,99 / 50 MB
€ 27,98 / 100 MB
Domestic data transmission service of the subscription
*The domestic data transmission services most commonly used on mobile
phones: e.g. Data Hour (Data Tunti), Mini Surf (Pikkunetti), Pocket Surf
(Taskunetti) and Surf (Netti).
The subscription does not include domestic data transmission service.
**The domestic data transmission services most commonly used on Internet sticks:
Smart Surf (Fiksunetti), Total Surf (Täysnetti) and Data Month (Data kuukausi) or
Sonera Wireless Surf (Sonera Liikkuva Netti), Basic (Perus), Plus, Real 4G Power
(Aito 4G Teho) or Real 4G Max.
Price category 4
10
Data transmission €12,49/MB
Data transmission in countries
of price categories 1, 2 and 3
Data transmission costs €0.2480/MB in the countries
of price categories 1 and 2 and €2.00/MB in the countries of price category 3, and it is charged for in blocks
of 1 KB until you reach the per-day charge during the
24-hour period (from 0 am to 24 pm Finnish time). In
price categories 1 and 2, the daily usage is limited to
50 MB; in price category 3, the pay-day charge and
the daily usage included in it are determined by the
domestic data transmission service included in the
subscription.
An extra package can be ordered for usage exceeding
the per-day limit. The full price of the extra package is
charged when the order is placed. Extra packages are
valid until midnight (Finnish time) on the day of order.
In the Sonera Exact packages, data transmission in
TeliaSonera’s networks is included in the domestic surf
package. In Sonera Exact and Sonera Basic subscriptions, the daily surf volume is 50 Mbit/s in countries of
price categories 1 and 2 and 20 Mbit/s in countries of
price category 3 according to the table.
Data transmission in Russia is priced according to price
category 2.
Data transmission in countries in price category 4
In countries in price category 4, data transmission is
charged for in blocks of 50 KB, and the price is €0.61
/ 50 KB.
Data transmission in Control subscriptions
In Control subscriptions, data transmission in countries
in price categories 1 and 2 costs €0.2480/MB, and it
is charged for in blocks of 1 KB. Data transmission in
Russia, Turkey and Thailand costs €0.14 / 50 KB. Data
transmission in countries in price category 4 costs
€0.61 / 50 KB.
Sending multimedia messages when abroad costs
€0.40/message as well as the data transmission charge applied to the price category. Receiving multimedia
messages abroad is subject to the data transmission
charge applied to the price category.
Video calls made abroad are subject to the call price
applied to the price category in question + the additional video call charge of €1.26/min. Video calls received
in a foreign country are subject to the call reception
charge applied to the price category + the additional
video call charge of €0.26/min. The additional video
call charge is based on per-second charging.
Price category 1:
Sweden, Norway, Denmark, Estonia, Latvia,
Lithuania.
Price category 2:
Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Faroe Islands, France, French
Guyana, Germany, Gibraltar, Great Britain incl.
Northern Ireland, Guernsey, Jersey and Isle of Man,
Greece, Guadeloupe, Hungary, Iceland, Ireland,
Italy incl. San Marino and The Vatican, Liechtenstein, Luxembourg, Malta, Martinique, Monaco, The
Netherlands, Poland, Portugal, Réunion, Romania,
Russia, Slovakia, Slovenia, Spain and the Canary
Islands, Switzerland.
Price category 3:
Thailand, Turkey
Price category 4:
Afghanistan, Airplanes , Albania, Algeria, Angola,
Anguilla, Antigua and Barbuda, Argentina, Armenia,
Aruba, Australia, Azerbaijan, Bahamas, Bahrain,
Bangladesh, Barbados, Belarus, Belize, Bermuda,
Bhutan, Bolivia, Bosnia-Herzegovina, Botswana,
Brazil, British Virgin Islands, Brunei, Burkina Faso,
Burundi, Cambodia, Cameroon, Canada, Cape
Verde, Cayman Islands, Central African Republic,
Chad, Chile, China, Colombia, Costa Rica, cruise
ships, Cuba, Democratic Republic of the Congo,
Dominica, Dominican Republic, Ecuador, Egypt,
El Salvador, Ethiopia, Equatorial Guinea, Falkland
Islands, Fiji, French Polynesia, Gabon, Gambia,
Georgia, Ghana, Greenland, Grenada, Guatemala,
Guinea, Guinea-Bissau, Haiti, Honduras, Hong
Kong, India, Indonesia, Iran, Iraq, Israel, Ivory
Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kyrgyzstan, Kosovo, Kuwait, Laos, Lebanon,
Liberia, Libya, Macau, Macedonia, Madagascar,
Malawi, Maldives, Malaysia, Mali, Mauritania,
Mauritius, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar,
Namibia, Nauru, Nepal, Netherlands Antilles,
New Caledonia, New Zealand, Nicaragua, Niger,
Nigeria, Oman, Pakistan, Palestine, Panama, Papua
New Guinea, Paraguay, Peru, Philippines, Qatar,
Rwanda, St. Barthélemy, St. Kitts & Nevis, St. Lucia,
St. Martin, St. Vincent and the Grenadines, Samoa,
Saudi Arabia, Senegal, Serbia, Seychelles, Sierra
Leone, Singapore, South Africa, South Korea,
Sri Lanka, Sudan, Suriname, Swaziland, Syria,
Taiwan, Tajikistan, Tanzania, Togo, Tonga, Trinidad
& Tobago, Tunisia, Turkmenistan, Turks and Caicos
Islands, Uganda, Ukraine, United Arab Emirates,
Uruguay, Uzbekistan, Venezuela, Vietnam, Yemen,
United States (incl. Hawaii, Puerto Rico and U.S.
Virgin Islands), Zambia, Zimbabwe
11
Sonera Traveller’s Talk €
Sonera Travel Benefit is a service which can be
ordered separately, and has no connection or
monthly charges. The Traveller’s Talk service is
available only for the Basic subscription.
Call placement/min .................................... €0,08
Call set-up charge/call ............................... €0,49
Sending an SMS/each ............................... €0,08
Call reception /min ..................................... €0,00
The Sonera Travel Benefit prices are valid for
standard-rate calls placed from TeliaSonera’s
network to Finland, Sweden, Norway or Denmark.
Estonia, Latvia or Lithuania and for calls received
and standard-rate SMSs sent in TeliaSonera’s
network in Sweden, Norway, Denmark, Lithuania,
Estonia or Latvia.
Call placement and call reception are charged in
periods of 60 seconds. The calls placed are subject to a call set-up charge.
The prices are valid only in TeliaSonera’s own networks, i.e. Telia and Sweden 3G in Sweden, Telia in
Denmark, NetCom in Norway, EMT in Estonia, LMT
in Latvia, and Omnitel in Lithuania. If the phone
automatically changes the network abroad, the
network may change between calls. In this case,
calls are charged for according to the ”Calls and
SMSs Abroad” price-list.
Sonera Broadband
Select the most popular broadband access in
Finland! Sonera’s steadily reliable, high-speed
Internet access allows the whole family to surf at
the same time.
Other charges €
Customer service fee
Account statement................................... €10,00
Receipt of paid bil..................................... €10,00
Billing surcharge for call itemization........... €10,00
Billing surcharge for call itemization........... €10,00
Writing of invoice, one-time charge/invoice... €10,00
IMEI blo.................................................... €10,00
General emergency number 112 . ........ free of charge
Service provider hotline services ......... as listed in the
service provider’s price
list Service charge +mcc
0800-prefixed numbers ..................... Free of charge
Calls to a Sonera Cid number ....... Refer to the service
(prefix 0201-, 0203-, 0204-, 0205-, provider’s price list
or 0207)
Universal access numbers............ Refer to the service
(More information on the numbers
is available online at www.ficora.fi)
provider’s price list
Other company numbers............. Refer to the service(More information on the numbers
is available online at www.ficora.fi)
provider’s price list
0424-prefixed numbers ................................. mcc
071-prefixed numbers (Sonera Permanent
Number)....................................................... mcc
Service providers’ content services ........Refer to the
Fixed broadband
Fixed broadband of 8, 10, 24 or 100 Mbit/s depending on your address; prices upwards from
€19.90/mth, 24-month agreement (total price
€477,60). Check the availability and price at
www.sonera.fi/laajakaista
Sonera Kodin Netti + Viihde
The service includes a Sonera Kodin Netti
broadband access of 24 or 100 Mbit/s and the
Sonera Viihde service, which together turn your
TV into a versatile entertainment centre. The price
is €39.90/mth with a 24-mth agreement (total
€987.60), incl. a delivery charge of €30. Read more
and subscribe: www.sonera.fi/viihde
12
service provider’s price list
www.sonera.fi/omatsivut
- password retrieval ............................ free of charge
Sonera service SMS search word
- list €1/retrieval ......................................... €0,14
- instructional message/message ............... €0,14
Call from the fixed network to
mobile phones 9) ........................................€/min
- weekdays Mon to Fri 8am to 5pm ............ €0,244
- other times .............................................. €0,16
Calls placed using the fixed 90101 ............... €0,17
+ Inc (€0.10/call + €0.01/min)
- Directory detail change/subscription ....... €10,00
SIM unlocking code from customer service.... €10,00
- from Omat Sivut ....................................... €0,00
- self-service by calling
the 0200 17000 service menu ..................mcc/Inc
Subscription with device
- Agreement termination charge ............... €50,00
(In addition, we invoice for the remaining monthly charges for a
device bought under a fixed-term agreement.)
Invoicing €
Delivery charge for a paper invoice for
an Exact or Basic subscription .................... €2,90
Invoicing surcharge for
invoices sent abroad: €/invoice ................. €16,16
Copy of sent invoice €/invoice . ................. €10,00
Payment reminded (tax free) ....................... €5,00
(Potential other collection costs will also be charged)
Concluding a payment agreement by contacting
customer service €/payment agreement ... €10,00
Penalty interest is charged on late payments as of the
invoice due date. The annual penal interest according
to the Interest Act is the valid reference rate set by the
Bank of Finland plus 7 percent. The invoicing period
is one month. A new invoicing period commences
monthly and always on the same date (for example
starts on the 8th day of every month and ends on the
7th month of the following month). The first invoicing period may be longer or shorter. The monthly
charge will not be charged for the month in which the
subscription was activated, with the exception of the
monthly charges of voice and SMS packages. If a
customer does not use all the calls and/or messages
included in the monthly charge for his/her subscription/package, the unused minutes/messages
will not be refunded to the customer. If a customer
relationship lasts less than one month, a full monthly
charge will be collected. No invoice is sent during
the invoicing month, if the total of a paper invoice is
less than €20 or the total of an electronic invoice is
less than €10. With business customers, the invoicing
limit is €50. In such cases, the amount is carried over
to the next month’s invoice. Customers with Sonera
Exact receive an invoice for each invoicing month,
regardless of the invoice total. Charges for calls made
in Finland: per-minute charge according to the mobile
subscription type for each minute or part of minute.
The pricing applies to the Sonera Basic subscription
and the Sonera Exact subscription in the case of calls
not included in the package. In the call packages of
the Exact subscription, domestic calls are deducted from the selected total number of minutes on a
per-second basis.
It is also possible to conclude a payment agreement for an invoice/invoices as self-service by
SMS, on the Internet (www.sonera.fi/laskuarkisto)
or via the mobile phone’s browser
Payment agreement as self-service ............. €5,00
- Approve messages for agreements concluded by
SMS are subject to an additional charge of €0.17/
message
- Agreements concluded using the interactive
voice response system are subject to an additional charge of €0.17/call + mcc/Inc
- Online or using a mobile browser the data
transfer is charged in accordance with the data
transfer service of the subscription
Change of invoicing period ....................... €10,00
13
Reference numbers
1) The per-minute price of calls exceeding the package does not
apple to calls to premium-rate service numbers or company
numbers or to international calls or calls made abroad.
8) For customers who only get an electronic invoice, the regular
call itemization (if applicable) is also available electronically in
the Omat Sivut portal.
2) By selecting a suitable package entity to your Exact subscription, you can use your phone abroad without worry: the Call,
Message and Surf package automatically includes usage in
Sweden, Norway, Denmark, Estonia, Latvia and Lithuania,
when you call or send messages to any of these countries or
to Finland and when you receive calls in these countries. In the
above countries, the subscription operates only in TeliaSonera’s
networks.
9) In this price list, Sonera Mobile Subscriptions are considered
to include the subscriptions listed in this price list as well as any
Sonera Mobile Subscriptions that have been taken off the market, as well as Sonera Easy subscriptions and Sonera Business
Subscriptions.
The pricing of a domestic Call, Message and Surf package
is applied abroad on the conditions specified in the service
description of the Exact subscription. With the packages of the
Exact subscription, you can also make calls and video calls and
send SMSs and MMSs to the Nordic and Baltic countries (Sweden, Norway, Denmark, Estonia, Latvia and Lithuania) at the
price of your domestic total package. Calls are included in the
package, if they are made using one of the following international prefixes: +, 00, 990 or 99590. The pricing is applied only
to standard-rate international prefixes, not to service numbers
or other premium-rate numbers.
3) A data transmission connection is charged for whenever network capacity is reserved for a data transmission connection.
Sonera is not liable for the service provider’s system or its availability at a certain time. Sonera is not responsible if messages
are not sent or received by the recipient or cannot otherwise be
used for reasons attributable to the users’ terminal equipment
or its features. Sonera is not responsible for any files or parts of
files that are lost, not received or received corrupted on account
of a lost data connection.
4) The set-up charge for a data call is €0.11/call, and it is charged
when the calls has lasted 30 seconds.
5) The maximum length of one SMS is 160 characters. Some
terminal devices allow you to write and send text messages
of more than 160 characters. In these cases, the message
transmitted over the mobile network is split into messages of up
to 160 characters, and each of these messages is subject to a
standard text message transmission charge.
6) When using the service on mobile browser, the data transfer
charge for the data transfer service of the subscription applies.
7) The SMS package of Sonera Exact contains standard-rate
domestic text messages sent from mobile to mobile.
14
10) Invoiced on a separate invoice.
11) The caller pays the full call time. Moreover, the person forwarding the calls pays the second connection until the end of the
calls.
12) Invoiced according to the lowest call rate available to the
customer.
13 )When calls are made from the fixed network, the local network
charge of the subscription operator concerned is added to the
prices. If the customer of the fixed telephone network has the
Sonera Voice Agreement or Sonera Company Voice Agreement, calls to mobile subscriptions are charged for according
to the price-list of the Voice or Company Voice Agreement. The
price-lists are available on the Internet at www.sonera.fi. For
fixed-to-mobile calls placed with the prefix 90101, see page 18
of this price-list. For the prices of other service providers, see
the service provider’s price-list.
14) Details predating 4 months are charged based on actual
costs.
15) The invoice data are sent automatically to the mobile phone
when the invoice has been generated..
16) Invoice details can be retrieved by sending the message
LASKU to the number 15400.
17) Changing the price cap of international data transfer by
SMS: send the message MUOKKAA RAJA to 15400.
Abbreviations used in the price list
mcc mobile call charge
lnc local network charge
icc international call charge
Customer service
Sonera Customer Service
0200 17000
(local network charge/mobile call charge)
(calling from abroad +358 200 17000 +icc)
Mon to Fri, 8am to 8pm
Sat 9am to 4.30pm
Problem hotline
0206 90101
(local network charge/mobile call charge)
Mon to Fri, 8am to 8pm
Sat 9am to 4.30pm
www.sonera.fi
1410055 • The information is based on the information available in 1/2015. The prices are
inclusive of VAT, and they include domestic usage,
unless otherwise stated.
TeliaSonera Finland Oyj reserves the right to changes.
For the latest price details, visit our website at
www.sonera.fi/matkapuhelin/hinnasto
TeliaSonera Finland Oyj, Registered office: Helsinki, Teollisuuskatu 15,
FI-00510 Helsinki, Tel. +358 20401, business ID1475607-9,
VAT FI14756079