1. technology and computing
2. consumer electronics
3. telephones
4. mobile phones

Consumer.price.list.
4.11.2015
Table of contents Subscriptions ............................................. 3
Sonera Exact .............................................. 3
Sonera Basic .............................................. 5
Other message services ............................. 6
SIM card replacement ............................ 6
SIM card activation ................................. 6
Change of subscription number .............. 6
Change of ownership............................. 6
Number reservation ............................... 6
Reconnection of a disconnected subscription.. 6
SMSs .................................................... 6
Voice Mail .............................................. 6
Sonera ID .............................................. 6
Fax ........................................................ 6
Directory services .................................. 6
Sonera Wireless Surf .................................. 6
Etu and Etu Plus ..................................... 7
Spotify Premium ......................................... 7
Sonera Together subscriptions ................... 7
Voice Services ............................................ 8
Conference call ...................................... 8
Consultation call .................................... 8
Call waiting ............................................ 8
Call transfer ........................................... 8
Call forwarding . ..................................... 8
Multi-SIM .............................................. 8
Balance and payment services ................... 8
Balance Agreement ................................ 8
Balance Watch........................................ 8
Balance Enquiry .................................... 8
Usage limit............................................. 8
Invoice itemization . ................................ 8
Payer’s itemization ................................. 8
The price-list is valid for new .
subscriptions activated as from .
November 4, 2015 and for updates .
made after that date.
2
Printed invoice on subscriptions .
to the Sonera Together service ............... 8
Paper invoice for Sonera Exact and .
Basic subscriptions.................................. 8
Printed invoice on subscriptions .
to Sonera Wireless Surf........................... 8
Electronic invoice ................................... 8
Postponed invoice due date.................... 8
Invoice details by SMS . .......................... 8
Payment reminder .................................. 8
Top-up Voucher ..................................... 9
Call Charge Transfer ............................... 9
Sonera Turvapaketti.................................... 9
Bars and restrictions .................................. 9
Machine subscriptionst .............................. 9
Control .................................................. 9
Control Plus ........................................... 9
International calls ....................................... 9
Mobile phone abroad ................................. 9
Calls and text messages abroada .......... 10
Data transfer abroad ............................ 10
Cap on international data transfer . .........11
Sonera Traveller’s Talk ...........................11
Other charges........................................... 12
Invoicing . ................................................. 12
Reference numbers.................................. 13
Abbreviations used in the price list ........... 13
Sonera Kodin Netti.................................... 14
One-time charges..................................... 14
Printed invoice.......................................... 15
Email invoice............................................. 15
Internet Assistant...................................... 15
Helpson support services......................... 15
Email ........................................................ 15
Home Fibre .............................................. 15
Sonera Viihde............................................ 15
Cable TV.................................................... 15
Customer service ..................................... 16
Sonera’s own Number Inquiry
Subscriptions
Sonera’s own Number Inquiry is available to
you 24/7. Save the number 0200 1000 on your
phone! The service is easy to use: just say who
you want to call, and we connect your call. If
needed, we also look for the information needed
on the Internet. Our pricing plan is simple: you
pay €1.50/call for phoning our number and
€2.99/min + lcl nw chg / mob. call chg for talking to our customer service agent. We connect
your call and send information to you by SMS at
no extra charge. .
Read more: www.sonera.fi/02001000
For mobile phone use. Sonera offers the Exact subscription and the Basic subscription with usage-based invoicing. In addition, we offer the Wireless Surf subscription
suitable for Internet sticks, tablet devices and laptop
computers.
Modify your subscription at
Omat Sivut (My Pages)
The Omat Sivut (My Pages) .
website at www.sonera.fi/omatsivut .
is at your service 24/7.
• You can check all your invoices there: you can see the due dates, reference numbers, amounts, and whether the invoice has been
settled or not. If necessary, you can also apply
for an extended term of payment.
• You can order new services or remove any
unnecessary ones.
• You can get your PUK code quickly and free of
charge. If you enter a wrong PIN code three
times, you can thus get the unblocking code
at Omat Sivut.
• You can submit feedback on coverage or a
fault report.
• You can see the information on all your
subscriptions and update your subscriptions.
• If your phone is lost, you can close your
subscription temporarily.
• You can find tips and answers to frequently
asked questions.
Create a user account and visit Omat Sivut:
www.sonera.fi/omatsivut
Subscription to Sonera Exact
All the packages available for Sonera Exact .
contain SMS and MMS messages, calls, .
video calls and Internet access at the maxi-.
mum transmission rate and the maximum .
data volume of the package in question.
All the packages available for Sonera Exact S Plus–XL
Plus contain SMS and MMS messages, calls and video
calls and unlimited data in Finland.
In addition, the packages always include Internet access
in the Nordic and Baltic states at the maximum transmission rate and data volume of package in question.
Read more at: www.sonera.fi/sopiva
If you want, you can exchange the total package you have
selected for another Sonera Exact (Sonera Sopiva) total
package through self-service at no extra charge.
The new package then replaces the old one, and the
monthly charge for the total package changes. The
total package selected can be exchanged for any
other Exact package entity. The number of changes
is limited to one per invoicing period.
18 to 25-year olds get a 15% discount on the .
Sonera Exact and Sonera Wireless Surf packages.
Read more: www.sonera.fi/x
When you consolidate your services with us, you get a
larger data package for the price of a smaller one for your
Sonera Exact. This consolidation discount is available to
all Sonera customers who subscribe to both Kodin Netti
(XS-XL) broadband and Sonera Exact (S-XL, including
Plus versions) or Sonera Together mobile services. In
other words a valid mobile subscription and a Kodin Netti
broadband subscription are required.
Supplementary services
to the Exact subscription
• Friend
• Balance Agreement
• Multi-SIM
3
Package
S
Price.per. Voice.
month.
package
in.€.
Message.
packagi
Extra.surf.
package
Extra.surf.
package.€
14,90
€/mth
200
min
200
pc.
21.Mbit/s.(1.GB),.
Internet.access.in.
Finland.&.the.Nordic.
and.Baltic.Countries.
included
Unlimited.access.in.
Finland.and.1.GB.of.
data.in.the.Nordics.&.
Baltics.included
€6,00
19,90
€/mth
600
min
600
pc.
21.Mbit/s.(5.GB),.
Internet.access.in.
Finland.&.the.Nordic.
and.Baltic.Countries.
included
Unlimited.access.in.
Finland.and.1.GB.of.
data.in.the.Nordics.&.
Baltics.included
€6,00
L
24,90
€/mth
1200
min
1200
pc.
150.Mbit/s.(10.GB),.
Internet.access.in.
Finland.&.the.Nordic.
and.Baltic.Countries.
included
Unlimited.access.in.
Finland.and.5.GB.of.
data.in.the.Nordics.&.
Baltics.included
€6,00
XL
34,90
€/mth
150.Mbit/s.(20.GB),.
Internet.access.in.
Finland.&.the.Nordic.
and.Baltic.Countries.
included.
Unlimited.access.in.
Finland.and.5.GB.of.
data.in.the.Nordics.&.
Baltics.included
€6,00
M
Unlimited Unlimited
In.the.packages.with.a.limited.data.volume,.the.transmission.
rate.of.the.package.is.available.until.the.data.volume.is.up..After.
that,.the.customer.may.continue.to.surf.at.a.transmission.rate.of.
128.kbit/s.or.purchase.an.extra.package.to.maintain.the.normal.
transmission.rate.
The range of variation
for incoming traffic
In.the.S, M, S Plus and M Plus packages the.range.of.variation.
is.20–120.kbit/s.in.a.2G.network,.0.4–10.Mbit/s.in.a.3G.network,.
0.4–20.Mbit/s.in.a.3G.Dual.Carrier.network.and.10–21.Mbit/s.in.
a.4G.LTE.network.
In.the.L, XL, L Plus and XL Plus packages,.the.range.of.variation.
is.20–120.kbit/s.in.a.2G.network,.0.4–10.Mbit/s.in.a.3G.network,.
0.4–20.Mbit/s.in.a.3G.Dual.Carrier.network.and.10–80.Mbit/s.in.
a.4G.LTE.network.
4
Surf.package........
The.package.enables.the.use.of.Sonera’s.real.4G.
network..The.specifi.ed.maximum.speed.is.only.
available.in.the.4G.network.
With.the.package.entity.you.select.2),
you.can.use.your.phone.abroad.without.
any.worries.in.Telia-Sonera’s.networks.
within.the.Nordic.and.Baltic.countries.at.
the.same.price.as.in.Finland.
Package
Price.per. Voice.
month.
package
in.€..
Message.
packag
Surf.package..........
Extra.surf.
package
Extra.surf.
package.€
S
20,90
€/mth
200
min
200
pc.
21.Mbit/s,.unlimited.
access.in.Finland,.
2.GB.of.data.in.the.
Nordics.and.Baltics
1.GB.in.the.
Nordic.and.
Baltic.states
€6,00
M
25,90
€/mth
600
min
600
pc.
21.Mbit/s,.unlimited.
access.in.Finland,.
6.GB.of.data.in.the.
Nordics.and.Baltics
1.GB.in.the.
Nordic.and.
Baltic.states
€6,00
L
30,90
€/mth
1200
min
1200
pc.
150.Mbit/s,.unlimited.
access.in.Finland,.
15.GB.of.data.in.the.
Nordics.and.Baltics
5.GB.in.the.
Nordic.and.
Baltic.states
€6,00
XL
40,90
€/mth
5.GB.in.the.
Nordic.and.
Baltic.states
€6,00
Plus
Plus
Plus
Plus
150.Mbit/s,.unlimited.
access.in.Finland,.
Unlimited Unlimited 15.GB.of.data.in.the.
Other prices applied to Sonera Exact
Connection.charge.for.the.subscription........ €5,00
-.Self.service.............................................. €0,00
Calls.exceeding.the.package..................... €0,099
SMSs.and.MMSs.exceeding.the.package
maximum................................................. €0,099
Call.set-up.charge./.call............................... €0,00
SMS.from.Finland.to.abroad./.message........ €0,29
Charge.for.package.change........................ €5,00
-.as.self-service.......................................... €0,00
Mcc.of.Exact.subscription.... €0.099./.min..or.part.of.min.
Nordics.and.Baltics
Sonera Basic
€
The.invoicing.of.the.subscription.is.always.based.on.
usage,.and.no.packages.can.be.connected.to.the.
subscription.
Monthly.charge........................................... €1,90
Connection.charge.for.the.subscription........ €5,00
Per-minute.charge1).................................... €0,08
Call.set-up.charge./.call............................... €0,00
Text.message./.message............................. €0,08
SMS.from.Finland.to.abroad./.message........ €0,29
MMS./.message......................................... €0,40
Video.calls.to.all.networks./.min.................... €0,19
Price.for.web.use.per.hour.or.part.of.hour
(rate.1.Mbit/s)............................................. €0,80
-.Maximum.charge.for.web.use.per.day........ €1,90
5
Supplementary services to the Basic
subscription
Mail are included in the call package also in the Nordic
and Baltic countries.
Sonera consumer customers are not charged the international charge on messages left in their Voice Mail
when they are abroad. However, calling to the Voice
Mail number from abroad to listen to messages are
subject to the standard international call charges.
• Traveller’s Talk
• Friend
• Balance Agreement
• Multi-SIM
Other message services
SIM card replacement
€
Card replacement/subscription .................. €5,00.
- Self-service ............................................. €0,00
SIM card activation
€
By customer service . ................................. €5,00.
Self-service ............................................... €0,00
Change of subscription number
€
Change of subscription number ................ €10,00
Change of ownership
€
Change of ownership/activation charge........... €5,00
Change of ownership (for example from uset to
subscription owner) are only subject to the activation charge. Any supplementary services included
in the subscription are transferred dree of charge
to the new owner (with the exception of services
included in a Corporate Agreement).
Number reservation €
Number reservation charge ...................... €10,00
Reconnection of a disconnected subscription €
Sonera ID €
Monthly charge .......................................... €0,00
SIM card replacement charge ..................... €0,00
Activation charge ....................................... €0,00
Sonera ID is a free-of-charge supplementary service
for mobile subscriptions.
Fax €
Activation charge ....................................... €1,93
- Self-service ............................................. €0,00
Outgoing fax calls are subject to the mobile call
charge for the subscription type in question.
Directory services
Sonera 0200 1000 Directory Enquiries
Opening charge ......................................... €1,50
Service charge €/10 sek ............................. €2,99
+ mobile call charge / local network charge
Connecting through ................................... €0,00
Number details by SMS.............................. €0,00
We connect your call and send information to you by
SMS at no extra charge. After that, the call is subject
to the normal call charges.
Subscription set-up charge ........................ €9,90.
- Self-service ............................................. €3,90
Quick reconnection of a disconnected
subscription ............................................ €30,00.
- Self-service ........................................... €15,00
Sonera 15400 Directory Search
SMSs
Sonera Wireless Surf subscription 3)
€
Sending an SMS in Finland5) 6) .........................€0,09
SMSs to foreign phone numbers/each ........ €0,29
Sending an email by SMS in Finland using key
words SPOSTI and SPOSTIY /message........ €0,09
Voice Mail
€
Activation charge (free of charge in connection
with new subscription oders) ...................... €0,00.
- Self-service............................................. €0,00
Calls to Voice Mail /min
- From a Sonera Mobile Subscription 2) ........ €0,17
- From the fixed network
Mon to Fri 7am to 5pm ............................... €0,24
Other times ............................................... €0,16
Calls to Voice Mail are subject to a per-minute call
charge for each new minute.
If you have a Call Package, calls to Voice Mail are
included. If you have Sonera Exact, calls to Voice
6
€
Successful search ...................................... €1,50
Unsuccessful search .................................. €0,14
Ordering additional search result ................ €0,11/
additional page
Sonera’s mobile broadband consists of a Wireless
Surf (Liikkuva Netti) subscription and a surf package. The subscription is designed for Internet sticks,
laptops and tablet devices. The prices do not include
surfing abroad. Please check the prices applied
abroad at www.sonera.fi/matkalla.
18 to 25-year olds get a 15% discount on the .
Sonera Exact and Sonera Wireless Surf packages.
Read more: www.sonera.fi/x
More information about Sonera’s surf packages .
is available at www.sonera.fi/liikkuvanetti.
Check the network technology available at the .
place of use at www.sonera.fi/peittoalue
Charge for change of package..................... €5,00
- through self-service.................................. €0,00
4G surf packages
(max. 42 Mbit/s in the 4G Dual Carrier network and 50
to 150 Mbit/s in the 4G LTE network)
Package S ...............................€14,90/mth
Includes unlimited data in Finland in the Sonera 3G network.
The range of variation for incoming traffic in a 2G network
is 20–120 kbit/s and 0.4–20 Mbit/s in a 3G network. The
range of variation for outgoing traffic in a 2G network is
10–50 kbit/s and 0.1–4 Mbit/s in a 3G network.
Package M...............................€19,90/mth
Includes unlimited data in Finland. The maximum
speed in the 4G network may be up to 50 Mbit/s. The
most affordable subscription, where also the maximum
transmission rates of the 3G Dual Carrier network, i.e.
speeds of up to 42 Mbit/s, are available. The range of
variation for incoming traffic is 20–120 kbit/s in a 2G
network, 0.4–10 Mbit/s in a 3G network, 0.4–20 Mbit/s
in a 3G Dual Carrier network, and 5–50 Mbit/s in a 4G
LTE network. The range of variation for outgoing
traffic is 10–50 kbit/s in a 2G network, 0.1–4 Mbit/s in
3G and 3G Dual Carrier networks, and 3–40 Mbit/s in a
4G LTE network.
Liikkuva Netti Etu and Etu Plus packages only
available to customers who have a Sopiva S–XL or
S Plus–XL Plus package or a Sonera Yhdessä voice
subscription.
SMSs with Wireless Surf and
Surf Card subscriptions
Sending an SMS in Finland/each................. €0,08
SMSs to foreign phone numbers/each......... €0,29
Sending an MMS in Finland/each................ €0,40
Tip!
You can check the costs of the surf package you
are using from a downloadable Sonera application
or at www.sonera.fi/omatsivut
Package L............................... €24,90/mth
Includes unlimited data in Finland. Top 4G speed
available – up to 150 Mbit/s. The range of variation
for incoming traffic is 20–120 kbit/s in a 2G network,
0.4–10 Mbit/s in a 3G network, 0.4–20 Mbit/s in a 3G
Dual Carrier network, and 10–80 Mbit/s in a 4G LTE
network. The range of variation for outgoing traffic is
10–50 kbit/s in a 2G network, 0.1–4 Mbit/s in 3G and
3G Dual Carrier networks, and 3–40 Mbit/s in a 4G LTE
network.
Etu and Etu Plus
Spotify Premium
Music service........................... €9,95 /mth
The usage charge is charged on the mobile phone invoice as per invoicing period, irrespective of whether
the service is used on the computer and/or the mobile
phone. Data transmission is not included in the usage
charge of the service. .
Read more and subscribe: www.sonera.fi/spotify
Etu package.............................. €6,90/mth
Sonera Together subscriptions
Includes Internet usage in Finland at the top speed of
the 4G network, which can be up to 150 Mbit/s, until 5
GB of data is reached.
The range of variation for incoming traffic is 20–120
kbit/s in a 2G network, 0.4–10 Mbit/s in a 3G network,
0.4–20 Mbit/s in a 3G Dual Carrier network, and 10–80
Mbit/s in a 4G LTE network. Range of variation in
outgoing traffic
The range of variation for outgoing traffic is 10–50
kbit/s in a 2G network, 0.1–4 Mbit/s in 3G and 3G
Dual Carrier networks, and 3–40 Mbit/s in a 4G LTE
network.
Exact Unlimited package
Etu Plus package......................€12,90/mth
Includes unlimited data in Finland. The maximum
speed of the 4G network – at the moment 150 Mbit/s
– always available. Whenever the maximum network
transmission rate is raised, the Real 4G Max subscriptions are also upgraded. The range of variation for
incoming traffic is 20–120 kbit/s in a 2G network,
0.4–10 Mbit/s in a 3G network, 0.4–20 Mbit/s in a 3G
Dual Carrier network, and 10–80 Mbit/s in a 4G LTE
network. The range of variation for outgoing traffic is
10–50 kbit/s in a 2G network, 0.1–4 Mbit/s in 3G and
3G Dual Carrier networks, and 3–40 Mbit/s in a 4G LTE
network.
First voice subscription.......................€24.90/mth
Subsequent voice subscriptions.......... €9.90/mth
Surf Card............................................€2.90/mth
Shared Surf packages S (includes 500 MB........................ €2.90/mth
- additional package (250 MB..................... €5.90
M (includes 1 GB........................... €9.90/mth
- additional package (500 MB..................... €5.90 L (includes 10 GB............................ €9.90/mth
- additional package (5 GB........................ €5.90
XL (includes 20 GB........................ €29.90/mth
- additional package (10 GB....................... €5.90
Trial period (unlimited.................... €19.90/mth
NB: The 3-month trial period is only available .
when ordering the service for the first time.
Change of package .
into a smaller one .......................... €9.90/change
- through self-service..................... €9.90/change
7
Free reachability services
Usage limit
Conference Call 10)
Consultation Call 10)
Call waiting
Call transfer 11)
Call forwarding
€
Connection charge..................................... €0.00
Monthly charge.......................................... €0.00
Lifting of service barring .
and changes to the service.......................... €0.00
€
If you activate the call forwarding yourself on your
phone, it is free of charge.
If Sonera activates call forwarding for you ..... €8,02
Call rates
- Call forwarding in Finland to a Sonera Mobile Subscription 9) or a fixed-line number: free of charge
- Call forwarding to the number of another mobile
operator: the person forwarding the calls pays
the charge for calling from his/her number to the
recipient number listed for the subscription type in
question
- Call forwarding from Finland to a Sonera number
abroad: free of charge to the person forwarding the
calls. The call recipient pays the reception charge
- Call forwarding from Finland to an international
number: The person forwarding the calls is charged
the same fee as for calling a Sonera 990 international call to the country in question
- Call forwarding from abroad to Finland: unconditional call forwarding to another Sonera Mobile
Subscription or your own Voice Mail is free of
charge for the person forwarding the calls Unconditional call forwarding is subject to the recipient
charge and the call charge to Finland of the operator in question, as listed in their roaming price list
- Call forwarding from abroad to abroad: The person
forwarding the calls is charged the Sonera 990 call
charge to the country to which the calls have been
forwarded. Conditional call forwarding is subject to
the recipient charge and the call charge to Finland
of the operator in question, as listed in their roaming
price list.
Call itemization 12) €
Payer’s Itemization
€
Paper invoice for subscriptions
included in the Sonera Together service €
One-off call itemization
- ordered in advance/subscription ............. €10,00
- ordered afterwards/self service...............€ 10,00
- ordered afterwards/subscription ............... €0,00
Regular call itemization
- Activation charge ..................................... €9,00
- Activation charge, self-service .................. €0,00
- Monthly charge/month ............................. €2,08
- Monthly charge/month
(electronic invoices) 8) .............................. €0,00
Complete call itemization for the user ........ €10,00
Location data itemization/order ................ €10,00
Invoicing surcharge if sent to an address which
is not the invoicing address/per itemization . ....€10,00
If the customer wants the complete call i.
temization or the location data itemization to be
charged on a separate invoice, it is subject to the .
invoicing surcharge .....................................€10,40
Activation charge ....................................... €9,90
Delivery charge for a paper invoice .... €2.90/each
Paper invoice for Exact
and Basicsubscriptions ........................... €
Charge for paper invoice ................ €2,90/invoice
Paper invoice for
Sonera Wireless Surf subscription €
Activation charge ....................................... €5,00
- Self-service............................................. €0,00
Monthly charge .......................................... €9,90
Monthly charge as of December 1, 2015 ...... €6,90
For more information on the Multi-SIM service, .
log on to www.sonera.fi/multisim
Electronic invoice
€
Balance and payment services
Postponed invoice due date
Payment agreement as self-service ............. €5,00
€
Multi-SIM Balance Agreement €
Charge for paper invoice ................ €2,90/invoice
E-mail invoice ............................................ €0,00
e-Invoice ................................................... €0,00
Online or using a mobile browser
(Omat Sivut) 6) ............................................ €0,00
/payment agreement
€
Activation and change charge ..................... €5,00
- Self-service ............................................. €0,00
Monthly charge .......................................... €2,00
Approve message by SMS......................... €0,17
/message
Interactive voice response system
(0200-622884) ......................................... €0,17
/call + mcc/Inc
Balance Watch
€
Balance Enquiry
€
Activation charge ....................................... €0,00
Monthly charge .......................................... €0,00
By SMS ..................................................... €0,17
By contacting customer service/enquiry ..... €0,91
Online or using a mobile browser6).....................€0,00
8
Online or using a mobile browser6)................... €0,00
Concluding a payment agreement by contacting customer service ............................................. €9,00
/payment agreement
Invoice details by SMS
€
Invoice details automatically to mobile phone13)
Activation charge ....................................... €3,97
Activation charge, self-service .................... €1,93
If the mobile phone invoice is sent only electronically,
no connection charge is collected.
Invoice detail retrieval by SMS
to 15400 14) ................................ €0,17 €/retrieval
Payment reminder
€
Usage by SMS
- payment reminder management *) ............. €0,17
Online ....................................................... €0,00
*) If a customer’s mobile invoice is delivered electronically only, the service management messages of
Payment Reminder are free.
Top-up Voucher
€
Balance topped up with a voucher lowers the following phone bill or can be used in an Easy Prepaid
subscription for calls, text messages and surfing. You
can either top up talk time on the Internet or get a topup voucher at an R-kiosk or Sonera Kau
ppa outlet. Top-up vouchers are available in the following values: €10, €20, €30, €40 and €50.
When recharging over the .
Internet €10 €20 €30 €40 €50
Electronic Recharging Card .
(From an R-kioski) €10 €15 €20 €30 €50
Printed Recharging Card ...............................€20
Call Charge Transfer
€
Activation charge........................................ €9,90
Monthly charge .......................................... €1,05
Sonera Turvapaketti For 1 device..............................2,90 euros/month
For 3 devices............................6,90 euros/month
For 5 devices............................8,90 euros/month
For 7 devices.......................... 10,90 euros/month
For 10 devices........................ 13,90 euros/month
Read more at www.sonera.fi/turvapaketti
Bars and restrictions
€
Activation charge ....................................... €0,00
Change charge ........................................ €10,00
- Self-service ............................................. €0,00
- Bar on incoming and outgoing SMSs
- Bar on making/receiving calls abroad
- Bar on international network use
- Bar on international data transfer
- MMS bar
- Data traffic bar
- Entertainment, information, service and .
adult-entertainment call bar
- Entertainment, information, service and .
adult-entertainment message bar
- Caller ID bar
- Incoming and outgoing SMS bar in foreign networks
Machine subscriptions
Control 3) €
Activation charge ....................................... €1,24
- Self-service ............................................. €1,24
Monthly charge .......................................... €0,87
Data package 2 MB/month ......................... €1,24
Data package 5 MB/month ......................... €2,36
Data package 10 MB/month ....................... €2,60
- Traffic exceeding the .
package(all packages)......................... €1,24/MB
MMS ..........................................€0,40/message
SMS . .........................................€0,08/message
A Data package must always be connected to the
service. Control subscription can also be combined .
with the data options in the Sonera offering.
Control Plus 3) €
Activation charge ....................................... €8,04
Monthly charge .......................................... €6,83
Data (9,6 kbps) €/min ................................ €0,10
Voice 4) ...................................................... €0,42
SMS charge / message
- To all mobile subscriptions ....................... €0,09
International calls
When you call abroad, the call rate consists of a
mobile call charge (mcc) based on the type of subscription and of the international call charge of the operator selected by the customer. The mcc is the same
as the charge for calls placed from the subscription to
the fixed network in Finland. Video calls made abroad
are subject to an international call charge of the
operator selected and to a video call charge, which
is determined based on the subscription type. For
further information on Sonera 990 and 990 Express
International Calls, please see .
www.sonera.fi/990hinnat
When making an international call, you may select the
service provider of your choice by selecting the international telecommunications operator prefix of your
choice. If you dial the international prefix ‘00’ or ‘+’
(on a mobile phone) without the operator prefix, your
calls will be automatically routed to the 990 network.
The Sonera Exact packages also include Internet
use and calls and messages in Sweden, Norway,
Denmark, Estonia, Latvia and Lithuania, when you
make a call or send a message to these countries or
to Finland and when you receive a call in these countries2. Other use abroad is charged for according to
the “Calls and SMSs Abroad” and “Data Transmission
Abroad” price-lists.
Sonera Exact now also includes normal-rate calls
and messages from Finland to Sweden, Norway,
Denmark, Estonia, Latvia and Lithuania (not to service
numbers or premium-rate numbers). Please note that
the Exact pricing applies to these countries only when
the call is dialled with the prefix: .
+, 00, 990 or 99590.
Mobile phone abroad
Services used abroad are invoiced for according to
the roaming price-list valid at any given time. Up-todate prices are available at www.sonera.fi/matkalla.
In this price-list, you can find the prices of calls and
supplementary services abroad, valid as from .
November 4, 2015.
The use of a mobile subscription abroad is charged
for according to the service and the visited country.
Calls placed and received abroad are divided into four
different price categories, each with a standard price.
Data transmission, i.e. use of web services abroad, is
charged for according to a daily rate in Europe, Turkey, Thailand and Russia, and according to usage in
other countries. You can find the prices for messages
on the following page.
More information on price categories, foreign operators, coverage, supplementary services and prices is 9
available at www.sonera.fi/matkalla.
Receiving text messages is
free of charge everywhere in the world.
In price categories 1 and 2, the minimum charge for
calls to Finland, to the country of stay or to other countries in price categories 1 or 2 is the charge for 30 seconds. After this, a per-second charge applies. In price
categories 3 and 4, calls are charged per 30 seconds.
In price categories 1 and 2, call reception is charged
per second. In price categories 3 and 4, call reception is
charged per 30 seconds.
The prices apply to normal-rate calls and text messages, not to
premium-rate calls or messages to service numbers, for example.
The prices apply to normal-rate calls and text messages, not to premium-rate calls or messages such as calls
to service numbers.
Please note that abroad, the price for calling to local
service numbers may vary from operator to operator,
even when calling to the same service number, and calls
are charged according to the price list provided to Sonera by the local operator. In addition, service numbers
Calls to Finland,
the country of
stay, or price
category 1-2
countries:€/min
Calls to price
group 3–4
countries:
€/min
Call
reception
€/min
1
0,2356
1,62
0,062
0,0744
2
0,2356
1,62
0,09
0,0744
3
0,86
2,99
0,26
0,29
4
2,49
2,99
1,79
0,29
Price
category
SMS
sending
€/each
that are offered free of charge to local residents are not
necessarily free of charge for Sonera’s customers.
The Sonera Exact packages also include Internet use
as well as calls and messages in Sweden, Norway,
Denmark, Estonia, Latvia and Lithuania, when you make
a call or send a message to these countries or to Finland
and when you receive a call in these countries2.
Data transmission abroad
Additional package for the day
Usage during a day
Price category
1 and 2
Price category 3
€0,2480/MB
but no more than €2,99/day
(max 50 MB)
€ 2,99 / 50 MB
€ 5,98 / 100 MB
2,00 €/Mt
but no more than €8,05 /day
(max 20 MB)*
€2,00/MB
but no more than €14,10/day
(max 50 MB)**
€7,99 / 20 MB
€ 15,98 / 40 MB
€13,99 / 50 MB
€ 27,98 / 100 MB
Domestic data transmission service of the subscription
* The domestic data transmission services most commonly used on mobile phones: e.g. .
Data Hour (Data Tunti), Mini Surf (Pikkunetti), Pocket Surf (Taskunetti) and Surf (Netti).
**The domestic data transmission services most commonly used on Internet sticks: Smart Surf (Fiksunetti), Total Surf (Täysnetti) and Data Month (Data kuukausi) or Sonera Wireless Surf (Sonera Liikkuva Netti), Basic (Perus), Plus, Real 4G Power (Aito 4G Teho) or Real 4G Max.
Price category 4
Data transmission €12,49/MB
Data transmission in countries
of price categories 1, 2 and 3
Data transmission costs €0.2480/MB in the countries of
price categories 1 and 2 and €2.00/MB in the countries
of price category 3, and it is charged for in blocks of 1
KB until you reach the per-day charge during the 24hour period (from 0 am to 24 pm Finnish time). In price
categories 1 and 2, the daily usage is limited to 50 MB;
in price category 3, the pay-day charge and the daily
usage included in it are determined by the domestic
data transmission service included in the subscription.
An extra package can be ordered for usage exceeding
the per-day limit. The full price of the extra package is
charged when the order is placed. Extra packages are
valid until midnight (Finnish time) on the day of order.
In the Sonera Exact packages, data transmission in
10
TeliaSonera’s networks is included in the domestic surf
package. A daily data volume of 50 MB is available for
Sonera Exact users in countries in price category 2. If
you have Sonera Basic, you have 50 MB of Internet use
available to you per day in countries in price categories
1 and 2. In countries in price category 3, the maximum
data volume is 20 MB for both Sonera Exact and Sonera
Basic
Data transmission in Russia is priced according to price
category 2.
Data transmission in countries in price category 4
In countries in price category 4, data transmission is
charged for in blocks of 50 KB, and the price is €0.61 /
50 KB.
Cap on international data transmission
All our new mobile subscriptions include a cap to
international data transmission. The cap ensures
that the invoice for your data transfer abroad will
never exceed €62 per invoicing period, unless you
personally adjust the limit. When you use data transmission abroad, you will receive an SMS when you
are approaching the limit, with instructions on how to
increase your data volume. If you do not change the
limit, data transmission will be discontinued when you
reach the limit. You will receive a second notification
before that.
Data transmission in Control subscriptions
In Control subscriptions, data transmission in countries
in price categories 1 and 2 costs €0.2480/MB, and it
is charged for in blocks of 1 KB. Data transmission in
Russia, Turkey and Thailand costs €0.14 / 50 KB. Data
transmission in countries in price category 4 costs
€0.61 / 50 KB.
Sending multimedia messages Receiving multimedia messages abroad is subject to the data transmission charge applied to the price category in question.
Video calls made abroad are subject to the call price
applied to the price category in question + the additional video call charge of €1.26/min. Video calls received
in a foreign country are subject to the call reception
charge applied to the price category + the additional
video call charge of €0.26/min. The additional video
call charge is based on per-second charging.
Price category 1:
Sweden, Norway, Denmark, Estonia, Latvia, Lithuania.
Price category 2:
Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus,
Czech Republic , Faroe Islands, France, French Guyana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy incl.
San Marino and the Vatican, Jersey, Liechtenstein,
Luxemburg, Malta, Martinique, Monaco, Poland, Portugal, Réunion, Romania, Slovakia, Slovenia, Spain,
Switzerland, The Netherlands, United Kingdom, incl.
Northern Ireland
Price category 3:
Russia, Thailand, Turkey
Price category 4:
Kenya, Yemen, Afghanistan, Airplanes, Albania, Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina,
Armenia, Aruba, Australia, Azerbaijan, Bahamas,
Bahrain, Bangladesh, Barbados, Belarus , Belize,
Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina,
Botswana, Brazil, British Virgin Islands, Brunei, Bur-
kina Faso, Burundi, Cambodia, Cameroon, Canada,
Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Congo-Kinshasa,
Costa Rica, Cruise ships, Cuba, Djibouti, Dominica,
Dominican Republic, Ecuador, Egypt, El Salvador,
Equatorian Guinea, Ethiopia, Falkland Islands, Fiji,
French Polynesia, Gabon, Gambia, Georgia, Ghana,
Greenland, Grenada, Guatemala, Guinea, Guinea
Bissau, Guyana, Haiti. Honduras, Hong Kong, India,
Indonesia, Iran, Iraq, Israel, Ivory Coast, Jamaica,
Japan, Jordan, Kazakhstan, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Liberia, Libya, Macao, Macedonia, Madagaskar, Malawi, Maldive, Islands, Malesia,
Mali, Mauritania, Mauritius, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands
Antilles, New Caledonia, New Zealand, Nicaragua
Niger, Nigeria, Oman, Pakistan, Palestine, Panama,
Papua New Guinea, Paraguay, Peru, Philippines,
Puerto Rico, Qatar, Rwanda, Saint Kitts and Nevis,
Saint Martin, Saint Vincent and the Grenadines,
Samoa, Saudi-Arabia, Senegal, Serbia, Seychelles,
Sierra Leone, Singapore, South Africa, South Korea,
Sri Lanka, St Lucia, Sudan, Suriname, Swaziland, Syria, Tadzhikistan, Taiwan, Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and
Caicos Islands, U.S. Virgin Islands, Uganda, Ukraine,
United Arab Emirates, Uruguay, USA, Uzbekistan,
Venezuela, Vietnam, Zambia, Zimbabwe
Sonera Traveller’s Talk €
Sonera Travel Benefit is a service which can be
ordered separately, and has no connection or
monthly charges. The Traveller’s Talk service is
available only for the Basic subscription.
Call placement/min .................................... €0,08
Call set-up charge/call ............................... €0,49
Sending an SMS/each ............................... €0,08
Call reception /min ..................................... €0,00
The Sonera Travel Benefit prices are valid for standard-rate calls placed from TeliaSonera’s network to
Finland, Sweden, Norway or Denmark. Estonia, Latvia
or Lithuania and for calls received and standard-rate
SMSs sent in TeliaSonera’s network in Sweden,
Norway, Denmark, Lithuania, Estonia or Latvia. Call
placement and call reception are charged in periods
of 60 seconds. The calls placed are subject to a call
set-up charge. The prices are valid only in TeliaSonera’s own networks, i.e. Telia and Sweden 3G in
Sweden, Telia in Denmark, NetCom in Norway, EMT in
Estonia, LMT in Latvia, and Omnitel in Lithuania. If the
phone automatically changes the network abroad, the
network may change between calls. In this case, calls
are charged for according to the ”Calls and SMSs
Abroad” price-list.
11
Other charges €
Customer service fee
Account statement................................... €10,00
Receipt of paid bil..................................... €10,00
Billing surcharge for call itemization........... €10,00
Billing surcharge for call itemization........... €10,00
Writing of invoice, one-time charge/invoice... €10,00
IMEI blo.................................................... €10,00
General emergency number 112 . ........ free of charge
Service provider hotline services ......... as listed in the
service provider’s price
list Service charge +mcc
0800-prefixed numbers ..................... Free of charge
Calls to a Sonera Cid number ....... Refer to the service
(prefix 0201-, 0203-, 0204-, 0205-, provider’s price list
or 0207)
SIM unlocking code from customer service.... €10,00
- from Omat Sivut ....................................... €0,00
- self-service by calling
the 0200 17000 service menu ..................mcc/Inc
Subscription with device
- Agreement termination charge ............... €50,00
(In addition, we invoice for the remaining monthly charges for a
device bought under a fixed-term agreement.)
Invoicing €
Delivery charge for a paper invoice for
an Exact or Basic subscription .................... €2,90
Invoicing surcharge for
invoices sent abroad: €/invoice ................. €16,16
Copy of sent invoice €/invoice . ................. €10,00
Payment reminded (tax free) ....................... €5,00
(Potential other collection costs will also be charged)
Universal access numbers............ Refer to the service
(More information on the numbers
is available online at www.ficora.fi)
provider’s price list
Other company numbers............. Refer to the service(More information on the numbers
is available online at www.ficora.fi)
provider’s price list
0424-prefixed numbers ................................. mcc
071-prefixed numbers (Sonera Permanent
Number)....................................................... mcc
Service providers’ content services ........Refer to the
service provider’s price list
www.sonera.fi/omatsivut
- password retrieval ............................ free of charge
Sonera service SMS search word
- list €1/retrieval ......................................... €0,14
- instructional message/message ............... €0,14
Call from the fixed network to
mobile phones 9) ........................................€/min
- weekdays Mon to Fri 8am to 5pm ............ €0,244
- other times .............................................. €0,16
Calls placed using the fixed 90101 ............... €0,17
+ Inc (€0.10/call + €0.01/min)
- Directory detail change/subscription ....... €10,00
12
Concluding a payment agreement by contacting
customer service €/payment agreement ... €10,00
It is also possible to conclude a payment agreement for an invoice/invoices as self-service by
SMS or the Internet (www.sonera.fi/laskuarkisto)
Payment agreement as self-service ............. €5,00
- Approve messages for agreements concluded by
SMS are subject to an additional charge of €0.17/
message
- Agreements concluded using the interactive
voice response system are subject to an additional charge of €0.17/call + mcc/Inc
- Online data transfer is charged in accordance
with the data transfer service of the subscription
Change of invoicing period ....................... €10,00
Penalty interest is charged on late payments as
of the invoice due date. The annual penal interest
according to the Interest Act is the valid reference
rate set by the Bank of Finland plus 7 percent. The
invoicing period is one month. A new invoicing period commences monthly and always on the same
date (for example starts on the 8th day of every
month and ends on the 7th month of the following
month). The first invoicing period may be longer or
shorter. The monthly charge will not be charged for
the month in which the subscription was activated,
with the exception of the monthly charges of voice
and SMS packages. If a customer does not use all
the calls and/or messages included in the monthly
charge for his/her subscription/package, the
unused minutes/messages will not be refunded to
the customer. If a customer relationship lasts less
than one month, a full monthly charge will be collected. No invoice is sent during the invoicing month, if
the total of a paper invoice is less than €20 or the total
of an electronic invoice is less than €10. With business
customers, the invoicing limit is €50. In such cases,
the amount is carried over to the next month’s invoice.
Customers with Sonera Exact receive an invoice
for each invoicing month, regardless of the invoice
total. Charges for calls made in Finland: per-minute
charge according to the mobile subscription type for
each minute or part of minute. The pricing applies to
the Sonera Basic subscription and the Sonera Exact
subscription in the case of calls not included in the
package. In the call packages of the Exact subscription, domestic calls are deducted from the selected
total number of minutes on a per-second basis.
Reference numbers 1) The per-minute price of calls exceeding the package does not
apple to calls to premium-rate service numbers or company
numbers or to international calls or calls made abroad.
2) By selecting a suitable package entity to your Exact subscription, you can use your phone abroad without worry: the Call,
Message and Surf package automatically includes usage in
Sweden, Norway, Denmark, Estonia, Latvia and Lithuania,
when you call or send messages to any of these countries or
to Finland and when you receive calls in these countries. In the
above countries, the subscription operates only in TeliaSonera’s
networks.
The pricing of a domestic Call, Message and Surf package
is applied abroad on the conditions specified in the service
description of the Exact subscription. With the packages of the
Exact subscription, you can also make calls and video calls and
send SMSs and MMSs to the Nordic and Baltic countries (Sweden, Norway, Denmark, Estonia, Latvia and Lithuania) at the
price of your domestic total package. Calls are included in the
package, if they are made using one of the following international prefixes: +, 00, 990 or 99590. The pricing is applied only
to standard-rate international prefixes, not to service numbers
or other premium-rate numbers.
3) A data transmission connection is charged for whenever network capacity is reserved for a data transmission connection.
Sonera is not liable for the service provider’s system or its availability at a certain time. Sonera is not responsible if messages
are not sent or received by the recipient or cannot otherwise be
used for reasons attributable to the users’ terminal equipment
or its features. Sonera is not responsible for any files or parts of
files that are lost, not received or received corrupted on account
of a lost data connection.
6) When using the service on mobile browser, the data transfer
charge for the data transfer service of the subscription applies.
7) The SMS package of Sonera Exact contains standard-rate
domestic text messages sent from mobile to mobile.
8) For customers who only get an electronic invoice, the regular
call itemization (if applicable) is also available electronically in
the Omat Sivut portal.
9) In this price list, Sonera Mobile Subscriptions are considered
to include the subscriptions listed in this price list as well as any
Sonera Mobile Subscriptions that have been taken off the market, as well as Sonera Easy subscriptions and Sonera Business
Subscriptions.
10) Invoiced on a separate invoice.
11) The caller pays the full call time. Moreover, the person forwarding the calls pays the second connection until the end of the
calls.
12) Details predating 4 months are charged based on actual
costs.
13) The invoice data are sent automatically to the mobile phone
when the invoice has been generated..
14) Invoice details can be retrieved by sending the message
LASKU to the number 15400.
Abbreviations used in the price list
mcc mobile call charge
lnc local network charge
icc international call charge
4) The set-up charge for a data call is €0.11/call, and it is charged
when the calls has lasted 30 seconds.
5) The maximum length of one SMS is 160 characters. Some
terminal devices allow you to write and send text messages
of more than 160 characters. In these cases, the message
transmitted over the mobile network is split into messages of up
to 160 characters, and each of these messages is subject to a
standard text message transmission charge.
13
Sonera Kodin Netti
Sonera Kodin Netti is a high-quality ultra-fast broad-.
band service which gives you unlimited access on
all the connected devices in your home. It handles
all your broadband needs from playing games to
working from home, and brings you a high-quality
movie and video experience. The connection is
easy to set up but if you need help, Helpson is at
your disposal. In case of a disturbance, you will get
a replacement connection free of charge.
Moreover, customers who have subscribed to .
Kodin Netti are entitled to great discounts on .
Sonera Exact and Sonera Wireless Surf plans.
Sonera Kodin Netti ………….from € 24.90/mth
Sonera Kodin Netti 8, 10, 24, 100, 200 and
1,000 Mbit/s, 24-mth agreement
Check the availability and price at .
www.sonera.fi/kodinnetti
One-time charges
One-time charges for subscriptions and services
as fom 1 July 2013.
Transfer of subscription......................... €0.00
Transfer of subscription free of chage once a year
in connection with a removal.
Transfer of subscription more often
than once a year ..................................€10.00
Does not apply to Sonera Broadband Wireless
subscriptions.
Change of payer..................................€10.00
Note: through self-service €0
Change of owner..................................€10.00
Change of user..................................... €0.00
Change of subscription type..................€10.00
Note: Applies to changes between fixed .
broadband subscriptions (ADSL/Fibre/Cable).
Transmission rate upgrade..................... €0.00
Transmission rate downgrade................€10.00
Password change................................. €0.00
Payment agr. on an invoice....................€10.00
Note: through self-service €5.00
Inv. copy from customer service.......€10.00/inv.
14
Inv. copy through self-service........... €5.00/inv.
Change of invoicing group....................€10.00
Change of invoicing period....................€10.00
Basic charge for a closed subscription....€15.00
A subscription can be closed once in a calendar
year, for 1–3 months at a time Does not apply to
fixed-term agreements.
Reopening of a closed subscription........€15.00
Charged when a closed subscription is reopened
automatically .
Instant opening of a closed subscription..... €30.00
Charged when a closed subscription needs to be
opened immediately.
Charged installer’s visit ....................... €99.89
Charged from the end user, if broadband delivery
check or troubleshooting shows that the fault is in
the end user’s equipment (modem, computer) or
internal network.
Customer service’s processing charge...€10.00
Activation of regular itemization... €9.00/subsc.
Note: through self-service €0
Activation of one-time itemization.€9.00/subsc.
Conn. charge for subscription.............€129.00
Subscription charge......................... €1090.00
The subscription charge is charged separately
each time a subscription is activated, i.e. it must
also be paid If the site has earlier been connected
to the network before but is disconnected at the
time of order. The subscription charge is also charged if the customer wants another building on the
same property to be connected to the network.
Network construction work outside the customer’s property within max. 100m from the nearest
network access point is included in the subscription charge.
In addition to the subscription charge indicated in
the price list, Sonera is entitled to collect from the
customer a separate, case-specific construction
charge for the section exceeding the above 100m.
The construction charge is determined by the
actual costs, based on the offer made by Sonera
and accepted by the customer. The customer
should check with the tax authority whether the
installation-related part of the charge (€470) is,
according to the current taxation practice, eligible
for a domestic help credit.
Paper invoice
Paper invoice sent by mail..................... €2.90
Email invoice
Invoice sent by email ................................ €0
Internet Assistant
Internet Assistant is free of charge to .
Sonera broadband customers.
Helpson support services
Replacement of a broken .
or lost set-top box .................................... €99.00
Replacement of a broken .
or lost service router................................. €99.00
Replacement of a broken or lost .
set-top box with a hard drive.................... €199.00
Replacement of a remote control............... €19.00
Replacement of a power source................ €19.00
Payment reminder charge...........................€5.00
Payment plan made at customer service.... €10.00
Payment plan made through self-service......€3.00
Paper invoice sent by post.......... €2.90 per invoice
Service-call charge €1.99/min + lnc / mcc
Learn more about the service at www.helpson.fi
Email
The email service is automatically available to
Sonera’s broadband customers.
Additional mailboxes...................... €2.08/mth
Size of add. mailboxes 500 MB/each
Add. mailbox capacity .................... €1.51/mth
Add. mailbox capacity is 500 MB.
Email forwarding to
mobile phone.........................€0.09/message
Home Fibre
Detached houses:
subsc. charge and installation charge.....€1090.00
Semi-detached houses:
subsc. charge and installation charge....€1090.00
In semi-detached houses, each half should be
ordered a separate Sonera Kotikuitu access.
In addition, a surcharge based on a site survey
may be payable if laying the fibre optic cable in
the area requires a separate operation. For more
information, please refer to the Pientalorakentajan
tietoliikenneopas (which is at the moment unfortunately only available in Finnish).
Cable TV
One-time charges
Cable card
Cable card delivery charge........................ €12.00
Monthly charge for cable card
6-month invoicing period.............€3.50 per month
Replacement of a lost cable card............... €20.32
Re-opening of a closed cable card .......... .€15.00
Additional card........................... €1,75 per month
Rent for cable card reader .
(Clv1 module).............................€4.99 per month
Paper invoice sent by post (customers with
Sonera Cable TV basic .
subscription only )..................... €0.00 per invoice
Paper invoice sent by post (customers .
with Sonera Cable Card .
and pay-TV services)................. €2.90 per invoice
Cable TV basic subscription
Connection charge................................. .€131.12
Monthly charge for .
detached houses...................... €12.77 per month
Monthly charge for semi-.
detached houses...................... €23.23 per month
Monthly charge for .
housing companies.................. according to offer Charge for transfer of .
cable TV service licence............................ €10.00
Paper invoice sent by post (customers with
Sonera Cable TV basic subscription only).....€0.00
Sonera Viihde
One-time charges
Delivery charge........................................ €30.00
Hard disk for a digital set-top box (compatible .
with models 1853 and 2853).................... €120.00
Change of channel package.
for a larger one...........................................€0.00
15
Contact information
CHAT CUSTOMER
SERVICE (24/7)
Consumer customers find a variety of tools .
and information related to their services at:
www.sonera.fi/omatsivut
FACEBOOK
Contact us at any time, we answer questions on .
weekdays between 8am and 8pm. You may also .
send us a private message.
TWITTER
Tweet our Customer Service at any time, we .
answer tweets on weekdays between 8am and 8pm.
CUSTOMER
SERVICE
0200 17000
Mondays to Fridays .
8am to 8pm
Saturdays .
9am to 4.30pm
SALES SERVICE
Mondays to Fridays .
8am to 8pm
Saturdays .
9am to 4.30pm
FAULT SERVICE
Mondays to Fridays .
8am to 8pm
Saturdays .
9am to 4.30pm
HELPSON
Mondays to Fridays .
8am to 8pm
Saturdays .
9am to 4.30pm
(local network charge /
mobile phone charge)
Hotline for consumer customers .
for all service related questions.
0800 133 133
(Free of charge)
0206 90101
We help you in technical problems .
and take your fault reports.
0600 10 100
(€2,25 per min + local network charge, .
queuing is subject to the mobile .
call charge/local network charge)
We provide advice and .
help in technical problems by telephone or on site.
TeliaSonera Finland Oyj, Sonera Customer Service, P.O. Box 0400, FI-00051 SONERA
1410199. The information is based on the situation in November 2015. .
TeliaSonera Finland Oyj reserves the right to change the information. .
TeliaSonera Finland Oyj • Teollisuuskatu 15, 00510 Helsinki .
Registered office: Helsinki • Tel. 020401 • Business ID: 1475607-9 .
VAT identification number: FI14756079