Social-ID Marketing Platform Personalized and Real-time Marketing for: E-commerce, Consumer Brands, Education Shopping Centers, Airports, Retail and Hospitality. It integrates into Motorola Solution’s MPact, ADSP and WingExpress product line to deliver engagement based on social network data and indoor location while customers visit website, e-commerce or retail facilities. 1 - Solution Benefits ● Increases the conversion rate of digital marketing due to personalized marketing. ● Enables real time and personalized marketing based on the customer’s social profile and indoor location ● Increases e-mail open rates up to 35% due to e-mail personalization. ● Increases website customer return up to 55% due to website personalization. ● Reduces internal R&D costs by dealing with social network plugins. ● Reduces costs of creating an updated customer database by using a “live” database synchronized with social networks that integrates to legacy systems such as CRM and ERPs. The Impact of Mobile Technology on your Business ● Over 50% of internet time is spent on mobile devices ● 4 out of 5 consumers use smartphones to shop ● Over ⅓ of the online shop traffic is originated from a mobile device ● Half of smartphone owners now shop online via a mobile device ● 78% of retailers plan to invest in mobile this year ● Mobile E-commerce grew from US$ 2.2 bi in 2010 to US$ 40 bi in 2013 and it’s expected to reach US$ 50 bi in 2014 ● Social plugins for Facebook, Google+, Twitter, LinkedIn and Instagram 2 - Technical Features ● Integrates to your business website, e-commerce, mobile apps, WiFi, Facebook fanpage and Instagram. ● Social plugins for Facebook, Google+, Twitter, LinkedIn and Instagram ● Support for IOS and Android (SDK available) ● Integrates with Facebook Share, Like, Comments and Sent buttons for further engagement. ● Use the Social Graph to invite friends to know your products. ● “Indoor location” based on WiFi and BLE (Bluetooth). ● Dashboards for marketing campaign performance analysis ● Dashboard to get insights from the marketing database ● Send messages triggered by changes on the social profile and indoor location ● Send real time message over multiple channels: push notification, SMS, email and social networks. ● Creates a “live” database that includes your customer’s social profile that is synchronized to social networks 3 - Use Cases Covered and Available Services Social Login vs Traditional login Drawbacks of traditional login on website and e-commerce ● Over 50% of consumers have more than 5 accounts with login/passwords and creating a hassle to memorize them, which leads to frustration when accessing these accounts ● Over 70% of consumers acknowledge to fill website forms with false data while creating new accounts ● Over 90% of consumers abandon the website when asked to reset their password The Social Login Advantage ● It simplifies the process of creating and logging into accounts without the need to memorize login information such as username and password ● It captures your customers’ social profile for real time and personalized engagement ● Aprox. 55% of customers would return to a personalized website. ● It increases email open rates up to 35% due to email personalization based on the social profile. Upgrading to social login accounts previously created with traditional login It is worth upgrading to social login accounts that were previously created with traditional login. The benefit is to improve the customer experience in your website/e-commerce and to capture their social profile for personalized marketing. Single Sign On (SSO) for Multiple Websites The Social-ID Marketing Platform offers single sign on for customers to login once into a website (or account) and gain access to others without the need to login again. It enables customer single view and personalization across multiple digital properties. Example: An airline offers a single sign on for a single login to access the website to buy tickets and the miles fidelity to redeem points. Real-time Engagement The Social-ID Platform captures the customer’s social profile and combines it with indoor location and purchasing behavioral data to understand the customers’ context to send them contextual and personalized messages using multiple channels such as E-mail, push notifications, SMS and social networks. The messages may be for a product recommendation, a promotion announcement or a personalized greeting. Personalized and real time marketing increase your ROI and ultimately increases revenue. Social profile data capture: Website Personalization The Social-ID Platform uses the social profile to personalize the website to increase conversion. Statistics say that 55% of customers would return to a personalized website. Product Recommendation The Social-ID Platform integrates to your product recommendation engine to use data from the social profile to give recommendations while your customers visit website, e-commerce, mobile apps or shopping areas such as malls, retail stores or airports. Leveraging on the power of mobile devices The Social-ID Platform is designed to enable personalized and real time communication over mobile devices and it includes components especially built for mobile devices. Social Login The Social login for IOS and Android is to simplify the process of creating or logging into an account via a mobile device. It captures the social profile from your website, mobile app or WiFi captive portal. Push notifications The Social-ID Platform integrates to your mobile app and uses the customer’s social profile combined with indoor location and behavioral data to send personalized and real time messages. The message is triggered by a change on the social profile, indoor location and behavioral data. Coupon Distribution The Social-ID Platform delivers coupons via mobile devices or laptop when your customer is at home, his/her workplace or visiting a shopping area. The message is triggered by a change on the social profile, indoor location or behavioral data. AD Distribution The same applies to distribute ads via mobile. This feature is attractive because it helps to monetize the WiFi infrastructure of a shopping center or airport. It follows the same dynamic of push notification and coupon distribution. Email Personalization Email is still one of the most effective communication channels, however the open rate for email campaigns is very low (around 3%) mostly because marketers are treating email as a broadcast message by sending the same message to everyone regardless of their profile. The Social-ID Platform tackles this problem by offering email personalization based on the social profile combined with behavioral data. It is proven to be effective; statistics from our customers show increase open rate from 2% to 15%. Marketing Segmentation based on the social profile The Social-ID Platform uses advanced filters to search its marketing database and builds targeted lists for focused marketing campaigns. This strategy results in better ROI for your digital marketing initiatives. Filter setup example: Women who live in San Francisco, who like Kate Spade, Prada, Burberry and celebrate their birthday in the month of July. Real time dashboards for marketing campaign analysis and for insights on the marketing database The Social-ID Platform offers dashboards with demographics that are ready to use and are able to be customized according to your needs. They operate in real time, reflecting the current status of your marketing campaigns and database. Dashboard for Customer Flow on Shopping Centers, Airports and Retail Stores The Social-ID Platform integrates with Motorola Solution’s MPact to offer heat maps of customer flow while they visit shopping areas including dwell spent on product shelves. “Live” Marketing Database The Social-ID Platform saves a “live” database of your customer’s social profile and data from website forms, which keeps it updated and synchronized to social networks. The Social-ID Platform creates a dedicated instance for your company where only assigned people have access to the database and marketing services. Coffee Bean Technology hosts the Social-ID Platform in the cloud (Amazon.com) meeting high standards of security, availability and scalability. 4 - Technology Partners The Social-ID integrates with several technology partners to extend its capabilities and to deliver more results for your business. Should you need integration with any other system please contact us with your recommendation. Some of our partners: ● Motorola Solutions: MPact Platform for “indoor location” via WiFi and BLE (bluetooth) ● Sendgrid for E-mail marketing ● Magento for e-commerce ● Joomla for CMS ● The Social-ID Platform offers APIs to integrate to your CRM, ERP, Product Recommendation engine, etc. Contact Information www.coffeebeantech.com [email protected] Coffee Bean Technology (USA) Coffee Bean Technology (Brasil) 6300 Old School Rd. Pleasanton, CA 94588 Telephone: (925) 248-5363 Av. José da Rocha Bomfim, 214 Edificio Paris - Sala118 Campinas - SP, 13080-650 - Brasil Telefone: (19) 3365-6297 - (19) 3365-6298
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