Quality of Service Monitoring Tool Tahitii OBIOHA Network Planning & Optimisation Engineer

ITU-T Workshop on
Delivering Good Quality Telecommunication Service
in a Safe Environment in Africa
(Nairobi, Kenya, 26 July – 27 July 2010 )
Quality of Service Monitoring Tool
Tahitii OBIOHA
Network Planning & Optimisation
Engineer
Planet Network International
Nairobi, Kenya, 26 – 27July 2010
PLANET NETWORK
INTERNATIONAL
RPM SYSTEM
2
PLANET NETWORK INTERNATIONAL
Processing RAW DATA
from the OMC-R
Tool: RPM SYSTEM
3
SUMMARY
1. Objectives of quality of service for
regulators
2. The solution put forth by PNI
3. Administrator profile
4. User profile
5. Processing Raw data
6. Results overview
7. Questions
4
Objectives of quality of service
for regulators
Definition:
Quality of Service can be briefly defined as the measurement of two
main indicators :
Key Quality Indicators (KQIs)
Key Performance indicators (KPIs)
The main role of the regulator amongst others, is:
To monitor Quality of Service (QoS) of mobile phone operators so that
they comply and meet the specifications they have been assigned in the
issuance of operating license, and
To assist operators, as well as challenging them, in improving the
quality of services offered to end-users(subscribers).
Several methods for evaluating the QoS of operators
5
Objectives of quality of service
for regulators
Regularly monitor and enforce the
specifications strictly
Ensure a good network coverage and a good
voice quality
Ensure competition between operators for
lowering call prices
Communicating the results of the network
status to endusers
…
6
Current state about measurement of QoS
Drive test and/or END TO END measurement are
very limited and subjective in that it is mainly
outdoors and periodic:
o some parts of the territory : buildings,
highways and main roads
o a given period : once a year for over a month
Need for expensive tools that needs to be
constantly updated: new technology, new mobile
testing…
Results are disputed, owing to ineffective control
over time
7
How to control QoS ?
Means/Process
1
2
A specific audit
= current network status
Establishing a system of
QoS management
Voice quality measurement
(user’s perception)
Unequivocal
Measurement of Key
Performance Indicators
(KPIs) and Key Quality
indicators(KQIs)
Permanent
Snapshot view
Permanent surveillance
Penalties
8
The solution put forth by PNI
RPM SYSTEM SOLUTION
9
QoS control system
System that records each call from each
subscriber 24h/24 no matter its location in a
given network
System at the forefront of Web technology
Powerful database system
Multi-vendors (compatible with all vendor
equipment of operators around the world)
Multi-technology : 2G, 3G, 4G …
Completely designed to meet the needs of
regulators
10
QoS control system
This system provides the following services and
more to regulators:
Functions of analysis, edition reports and alarms
Historic of data by operator
Supervision and monitoring monthly for the issuance of
penalties against the operator which does not respect the
specifications
Better quality of service ensured for the end users
11
QoS control system
Features of this system:
Collecting Raw data counters OMC-R of any
equipment
Technology based on Web browsing 2.0
Automatic alerts of events by email
System allowing to send reports automatically by
email
Alarm programming
Unequivocal data processing
12
QoS control system
OMC Data
HOW IT WORKS ?
OMC Data
Raw Data coming from Mobile Operator
Recovery Raw data
Recovery Raw data
Intranet/Internet
Aministrator
User 1
(secured ssh/https
User...n
13
User Profile
Homepage User
A customizable tool according to each user
Menu
available
Exporting
results
Result of Last
month
processed
14
User Profile
Editing reports after collection and data analysis
Factor integrity and reliability of the month
100% of the indicators present for
the day
24 hours of data for
present day
Data missing or not yet integrated
for the month
15
User Profile
Investigate data easily using Query Builder
Fields need for the query
Fields selected in our
query
16
User Profile
Rich, Interactive and detailed flexible reporting
Filter
level
The data report
17
User Profile
Informative results tabulated by Query Builder
Result of our
query
18
User Profile
Interactive and flexible graphical reporting
generated by Query Builder
Graph settings
Graph Overview
19
User Profile
GIS (Geographical Information System)
Interactive visualization of the network on a map
20
User Profile
Mapping out severity levels
Cellule
défectueuse, haut
critère de sévérité
Cellule défectueuse,
critère de sévérité
moyen, grosse zone
impactée
21
User Profile
GIS 3D Overview (HO SUCCESS RATE)
Interactive visualization of the network on a map
Coverage area of
cell 347 for this
interval
Intervals
defined for
this KPI
22
Nairobi, Kenya, 26 – 27 July 2010
23
Processing Raw data
Management interface of Raw Data
Access in console mode with Putty session
Name of
Database
Directory for processing
raw data
24
Results Overview
Reliability of data provided by the operator
An example using Operator COMIUM ( a
mobile operator in Ivory coast)
Data processing for the month of December 2009
25
Results Overview
Alarm Results
Operator COMIUM :
Showing Alarm Results from April to December
2009
26
Results Overview
Results by severity level
Operator COMIUM :
Showing severity level results from April to
December 2009
27
Results Overview
Number of cells identified
Operator COMIUM : Showing recurrent faulty
cells from April to December 2009
28
PLANET NETWORK INTERNATIONAL
Questions ?
29
PLANET NETWORK INTERNATIONAL
For more information visit:
www.planetworkint.com
Or dial #: 1800 RPM PNI
30