Document 399589
Spend less time managing your health and more time enjoying it. See how at kp.org/experience, or turn to page 23 of this guidebook. Your Guidebook to Kaiser Permanente Services Sacramento Southern California || 2008–2009 2010–2011 Go green and get Your Guidebook online! Sign up to stop a mailed copy at kp.org/eguidebook/signup. kp.org How to get the care you need Your health is our priority, and we make it simple to connect to the care you need. Here are some tips on getting started at Kaiser Permanente. Choose your doctor (see page 9 for details) Which facility?........... For your convenience, we recommend choosing a facility close to your home or work. Which doctor?........... Choose the primary care doctor who is right for you. Visit kp.org/chooseyourdoctor or call the physician selection service (see right). Make an appointment (see page 11 for details) By telephone............. Call your physician’s office. Online ...................... Visit kp.org/appointments. Get advice (see page 12 for details) By telephone............. To reach an advice nurse, call your physician’s office during the day or 1-888-KPONCALL (1-888-576-6225) after hours. Refill your prescriptions (see page 12 for details) In person.................. Visit any of our main or satellite pharmacies. Online*..................... Visit kp.org/rxrefill. By telephone*........... Call the number on your prescription label. Mail-order*............... Fill out preprinted order forms available at our pharmacies. *Get most refills delivered to your home, postage paid. Member and Marketing Communications publishes Your Guidebook to Kaiser Permanente Services once a year for Kaiser Permanente members. We welcome your comments. Please write to us: Kaiser Permanente, 300 Lakeside Drive, 13th Floor, Oakland, CA 94612-3429; e-mail: [email protected]. It’s easy going green with eGuidebook. You won’t have to wait to get Your Guidebook in the mail. Sign up today at kp.org/eguidebook/signup to stop receiving Your Guidebook each July.† Then, view or download a guidebook at kp.org/eguidebook at your convenience. †All Kaiser Permanente Medi-Cal members are required by state law to receive a printed copy of Your Guidebook to Kaiser Permanente Services. Facility listings (see pages 50–91 for details) Kaiser Permanente Medical Center and Offices— Baldwin Park, Bellflower and South Bay Baldwin Park Medical Center������� 56 Personalphysicianselection 888 956-1616 Appts�/advice 800 780-1277 Montebello Medical Offices�������� 74 Personalphysicianselection 888 956-1616 Appts�/advice 800 780-1277 Bellflower Medical Offices ��������� 60 Personalphysicianselection 888 956-1616 Appts�/advice 800 823-4040 Orchard Medical Offices����������� 75 Personalphysicianselection 888 956-1616 Appts�/advice 800 823-4040 Cudahy Medical Offices ����������� 64 Personalphysicianselection 888 956-1616 Appts�/advice 800 823-4040 Pasadena Medical Offices���������� 78 Personalphysicianselection 888 956-1616 Appts�/advice 800 854-8000 TTY 711 Diamond Bar Medical Offices������� 66 Personalphysicianselection 888 956-1616 Appts�/advice 800 780-1277 Downey Medical Center����������� 67 Personalphysicianselection 888 956-1616 Appts�/advice 800 823-4040 Garden Medical Offices������������ 69 Personalphysicianselection 888 956-1616 Appts�/advice 800 823-4040 Gardena Medical Offices����������� 70 Personalphysicianselection 888 956-1616 Appts�/advice 800 780-1230 Long Beach Medical Offices�������� 72 Personalphysicianselection 888 956-1616 Appts�/advice 800 780-1230 Lynwood Medical Offices���������� 73 Personalphysicianselection 888 956-1616 Appts�/advice 800 823-4040 San Dimas Medical Offices��������� 80 Personalphysicianselection 888 956-1616 Appts�/advice 800 780-1277 South Bay Medical Center ��������� 81 Personalphysicianselection 888 956-1616 Appts�/advice 800 780-1230 Torrance Medical Offices ���������� 87 Personalphysicianselection 888 956-1616 Appts�/advice 800 780-1230 West Covina Medical Offices ������� 89 Personalphysicianselection 888 956-1616 Appts�/advice 800 780-1277 Whittier Medical Offices����������� 89 Personalphysicianselection 888 956-1616 Appts�/advice 800 823-4040 TTYforthehearing/ speechimpaired After-hours advice TTY 888 880-0833 888 KPONCALL (888 576-6225) Hours:M–F,7p�m�–7a�m�;weekendsandholidays,24hours 800 800-7990 Facility listings (see pages 92–139 for details) Kaiser Permanente Medical Center and Offices— Inland Empire and Coachella Valley Inland Empire Chino Medical Offices������������� 99 Personalphysicianselection 888 956-1616 Appts�/advice 888 750-0036 Colton Medical Offices����������� 100 Personalphysicianselection 888 956-1616 Appts�/advice 888 750-0036 Corona Medical Offices����������� 100 Personalphysicianselection 888 956-1616 Appts�/advice 866 9THRIVE Fontana Medical Center���������� 102 Personalphysicianselection 888 956-1616 Appts�/advice 888 750-0036 High Desert Medical Offices������� 109 Personalphysicianselection 888 956-1616 Appts�/advice 888 750-0036 Indian Hill Medical Offices �������� 110 Personalphysicianselection 888 956-1616 Appts�/advice 888 750-0036 Moreno Valley Medical Offices ���� 112 Personalphysicianselection 888 956-1616 Appts�/advice 866 9THRIVE Ontario Vineyard Medical Offices �� 114 Personalphysicianselection 888 956-1616 Appts�/advice 888 750-0036 Rancho Cucamonga Medical Offices116 Personalphysicianselection 888 956-1616 Appts�/advice 888 750-0036 Redlands Medical Offices��������� 117 Personalphysicianselection 888 956-1616 Appts�/advice 888 750-0036 Riverside Medical Center ��������� 119 Personalphysicianselection 888 956-1616 Appts�/advice 866 9THRIVE San Bernardino Medical Offices���� 124 Personalphysicianselection 888 956-1616 Appts�/advice 888 750-0036 Temecula Medical Offices��������� 125 Personalphysicianselection 888 956-1616 Appts�/advice 866 9THRIVE Upland Medical Offices����������� 126 Personalphysicianselection 888 956-1616 Appts�/advice 888 750-0036 Wildomar Medical Offices��������� 127 Personalphysicianselection 888 956-1616 Appts�/advice 866 9THRIVE Coachella Valley Kaiser Permanente Indio Medical Offices������������� 131 Personalphysicianselection 888 956-1616 866 9THRIVE Appts�/advice Kaiser Permanente Palm Desert Medical Offices������� 132 Personalphysicianselection 888 956-1616 Appts�/advice 866 9THRIVE Kaiser Permanente Palm Springs Medical Offices������ 133 Personalphysicianselection 888 956-1616 Appts�/advice 866 9THRIVE TTYforthehearing/ speechimpaired After-hours advice TTY 888 880-0833 888 KPONCALL (888 576-6225) Hours:M–F,7p�m�–7a�m�;weekendsandholidays,24hours 711 Facility listings (see pages 140–189 for details) Kaiser Permanente Medical Center and Offices— Kern County, Valleys, and western Ventura County Kern County Woodland Hills area Central Medical Offices����������� 143 Erwin Street Medical Offices ������ 169 Chester Avenue Medical Offices ��� 144 Simi Valley Medical Offices�������� 169 Coffee Road Medical Offices ������ 145 Thousand Oaks I Medical Offices��� 170 Discovery Plaza Medical and Administrative Offices������������ 145 Thousand Oaks II Medical Offices �� 172 East Hills Medical Offices��������� 146 Ming Medical Offices������������� 147 Stockdale Medical Offices��������� 148 Personalphysicianselection 888 956-1616 Appts�/advice 661 328-9831 Fromoutlyingcommunities 877 KAISER3 Antelope Valley area Lancaster Medical Offices��������� 154 Palmdale Medical Offices��������� 157 Personalphysicianselection 888 956-1616 Appts�/advice 888 778-5000 Panorama City area Canyon Country Medical Offices ��� 159 Mission Hills Medical Offices ������ 159 Panorama City Medical Center����� 160 Santa Clarita Medical Offices������ 167 Woodland Hills Medical Center ���� 173 Personalphysicianselection 888 956-1616 Appts�/advice 888 515-3500 Western Ventura County Kaiser Permanente Buenaventura Camarillo Medical Offices��������� 183 Kaiser Permanente Buenaventura Hill Road Medical Offices��������� 183 Kaiser Permanente Buenaventura Oxnard Medical Offices����������� 184 Kaiser Permanente Buenaventura Vista Medical Offices������������� 185 Kaiser Permanente Oxnard Medical Offices ����������������� 186 Personalphysicianselection 888 956-1616 Appts�/advice 888 515-3500 TTYforthehearing/ speechimpaired Personalphysicianselection 888 956-1616 Appts�/advice 888 778-5000 After-hours advice TTY 888 880-0833 888 KPONCALL (888 576-6225) Hours:M–F,7p�m�–7a�m�;weekendsandholidays,24hours 711 Facility listings (see pages 190–219 for details) Kaiser Permanente Medical Center and Offices— Metropolitan Los Angeles Culver Marina Medical Offices����� 195 Personalphysicianselection 888 956-1616 Appts�/advice 800 954-8000 Pasadena Medical Offices��������� 209 Personalphysicianselection 888 956-1616 Appts�/advice 800 954-8000 East Los Angeles Medical Offices ����������������� 196 Personalphysicianselection 888 956-1616 Appts�/advice 800 954-8000 Playa Vista Medical Offices�������� 210 Personalphysicianselection 888 956-1616 Appts�/advice 800 954-8000 Glendale Medical Offices ��������� 197 Personalphysicianselection 888 956-1616 Appts�/advice 800 954-8000 Inglewood Medical Offices�������� 199 Personalphysicianselection 888 956-1616 Appts�/advice 800 954-8000 West Los Angeles Medical Center������������������ 213 Personalphysicianselection 888 956-1616 Appts�/advice 800 954-8000 TTYforthehearing/ speechimpaired Los Angeles Medical Center������� 200 Personalphysicianselection 888 956-1616 Appts�/advice 800 954-8000 After-hours advice TTY 888 880-0833 888 KPONCALL (888 576-6225) Hours:M–F,7p�m�–7a�m�;weekendsandholidays,24hours 711 Facility listings (see pages 220–255 for details) Kaiser Permanente Medical Center and Offices— Orange County Aliso Viejo Medical Offices�������� 225 Personalphysicianselection 888 956-1616 Appts�/advice 888 988-2800 Lakeview Medical Offices��������� 239 Personalphysicianselection 888 956-1616 Appts�/advice 888 988-2800 Alton/Sand Canyon Medical Offices225 Personalphysicianselection 888 956-1616 Appts�/advice 888 988-2800 La Palma Medical Offices ��������� 241 Personalphysicianselection 888 956-1616 Appts�/advice 888 988-2800 Anaheim Hills Medical Offices ����� 228 Personalphysicianselection 888 956-1616 Appts�/advice 888 988-2800 Mission Viejo Medical Offices������ 242 Personalphysicianselection 888 956-1616 Appts�/advice 888 988-2800 Anaheim Kraemer Medical Office Building 1��������� 228 Personalphysicianselection 888 956-1616 Appts�/advice 888 988-2800 Kaiser Permanente Orange County– Anaheim Medical Center���������� 245 Personalphysicianselection 888 956-1616 Appts�/advice 888 988-2800 Barranca Medical Offices ��������� 230 Personalphysicianselection 888 956-1616 Appts�/advice 888 988-2800 Kaiser Permanente Orange County– Irvine Medical Center ������������ 248 Personalphysicianselection 888 956-1616 Appts�/advice 888 988-2800 Brea Medical Offices������������� 231 Personalphysicianselection 888 956-1616 Appts�/advice 888 988-2800 Euclid Medical Offices������������ 233 Personalphysicianselection 888 956-1616 Appts�/advice 888 988-2800 Garden Grove Medical Offices����� 234 Personalphysicianselection 888 956-1616 Appts�/advice 888 988-2800 Harbor–MacArthur Medical Offices 236 Personalphysicianselection 888 956-1616 Appts�/advice 888 988-2800 Huntington Beach Medical Offices�� 238 Personalphysicianselection 888 956-1616 Appts�/advice 888 988-2800 San Juan Capistrano Medical Offices ����������������� 251 Personalphysicianselection 888 956-1616 Appts�/advice 888 988-2800 Tustin–Santa Ana Medical Offices �� 253 Personalphysicianselection 888 956-1616 Appts�/advice 888 988-2800 Yorba Linda Medical Offices������� 254 Personalphysicianselection 888 956-1616 Appts�/advice 888 988-2800 TTYforthehearing/ speechimpaired After-hours advice TTY 888 880-0833 888 KPONCALL (888 576-6225) Hours:M–F,7p�m�–7a�m�;weekendsandholidays,24hours 711 Facility listings (see pages 256–287 for details) Kaiser Permanente Medical Center and Offices— San Diego Bonita Medical Offices ����������� 261 Personalphysicianselection 888 956-1616 Appts�/advice 800 290-5000 Bostonia Medical Offices ��������� 262 Personalphysicianselection 888 956-1616 Appts�/advice 800 290-5000 Carlsbad Medical Offices ��������� 263 Personalphysicianselection 888 956-1616 Appts�/advice 800 290-5000 Clairemont Mesa Medical Offices��� 264 Personalphysicianselection 888 956-1616 Appts�/advice 800 290-5000 El Cajon Medical Offices ��������� 266 Personalphysicianselection 888 956-1616 Appts�/advice 800 290-5000 Escondido Medical Offices�������� 267 Personalphysicianselection 888 956-1616 Appts�/advice 800 290-5000 Otay Mesa Outpatient Medical Center������������������ 271 Personalphysicianselection 888 956-1616 Appts�/advice 800 290-5000 Point Loma Medical Offices ������� 274 Personalphysicianselection 888 956-1616 Appts�/advice 800 290-5000 Rancho Bernardo Medical Offices �� 276 Personalphysicianselection 888 956-1616 Appts�/advice 800 290-5000 Rancho San Diego Medical Offices � 277 Personalphysicianselection 888 956-1616 800 290-5000 Appts�/advice Kaiser Permanente San Diego Medical Center/ Kaiser Foundation Hospital�������� 278 Personalphysicianselection 888 956-1616 Appts�/advice 800 290-5000 La Mesa Medical Offices���������� 268 Personalphysicianselection 888 956-1616 Appts�/advice 800 290-5000 San Marcos Outpatient Medical Center������������������ 282 Personalphysicianselection 888 956-1616 Appts�/advice 800 290-5000 Mission Bay Medical Offices������� 270 Personalphysicianselection 888 956-1616 Appts�/advice 800 290-5000 Vandever Medical Offices��������� 284 Personalphysicianselection 888 956-1616 Appts�/advice 800 290-5000 Oceanside Medical Offices�������� 270 Personalphysicianselection 888 956-1616 Appts�/advice 800 290-5000 Vista Medical Offices���� ��������� 286 Personalphysicianselection 888 956-1616 Appts�/advice 800 290-5000 TTYforthehearing/ speechimpaired After-hours advice TTY 888 880-0833 888 KPONCALL (888 576-6225) Hours:M–F,7p�m�–7a�m�;weekendsandholidays,24hours 711 Good health is everything. table of Contents how to get the care you need Find phone numbers and information on how to select a personal physician, make appointments, get health advice, refill prescriptions, get emergency care, and more. Choose your doctor . . . . . . . . . . . . . .9 Appointments . . . . . . . . . . . . . . . . 11 Advice . . . . . . . . . . . . . . . . . . . . . . . .12 Your prescriptions . . . . . . . . . . . . . . .12 Checklist for appointments and hospital visits . . . . . . . . . . . . . . . .14 Urgent care . . . . . . . . . . . . . . . . . . . .16 Emergency care . . . . . . . . . . . . . . . .16 Protecting you from health care fraud . . . . . . . . . . . . .18 Help in your language . . . . . . . . . . .19 When you travel . . . . . . . . . . . . . . . .22 Complex Case Management Program . . . . . . . . .22 how to stay healthy Find tips on the Web and in our facilities on how to live healthfully, including recommended tests, immunizations, and lifestyle choices arranged by age group. your rights and responsibilities; policies and procedures Learn about your rights and responsibilities as a Kaiser Permanente member; also medical treatment decisions and advance directives, the grievance and appeals process, and other policies and procedures. Your rights and responsibilities . . . .32 Policies and procedures . . . . . . . . . .37 how to find facilities near you Find facilities in your area in this directory, which includes maps, phone numbers, and department hours. Baldwin Park, Downey, and South Bay . . . . . . . . . . . . . . .50 Inland Empire and Coachella Valley . . . . . . . . . .92 Kern, Valleys, and western Ventura County. . . . . . . . . . . . . 140 Metropolitan Los Angeles . . . . . . 190 Orange County . . . . . . . . . . . . . . . 220 San Diego . . . . . . . . . . . . . . . . . . . 256 Glossary. . . . . . . . . . . . . . . . . . . . . 288 Your health online . . . . . . . . . . . . . . .23 Healthy Living . . . . . . . . . . . . . . . . . .24 Guidelines for preventive care . . . . .26 The information in Your Guidebook to Kaiser Permanente Services is updated periodically. The availability of physicians, hospitals, providers, and services may change. If you have questions about Your Guidebook, please contact our Member Service Call Center at 1-800-464-4000 (English), 1-800-788-0616 (Spanish), 1-800-757-7585 (Chinese dialects), or 1-800-777-1370 (TTY for the hearing/speech impaired), 7 days, 24 hours. Closed holidays; closed at 5 p.m. the day after Thanksgiving, Christmas Eve, and New Year’s Eve. or visit kp.org/facilities for the latest updated information. 9 how to get the care you need Choose your doctor the choice is yours. developing a relationship with your personal physician is an important part of your total health. Whether providing preventive care exams, helping you find a healthy lifestyle program, treating you when you’re sick, or coordinating your care with specialists, your personal physician can be an effective advocate for your health needs and goals. Please take a moment to select a personal physician. To make sure we match you with a personal physician who’s accepting new patients, we may ask you to provide us with more than one choice. step 1. Choose a Kaiser Permanente facility Although you can get care at any Kaiser Permanente facility, we recommend you select a personal physician from the medical facility that you’ll visit most often. step 2. Choose the type of physician that’s right for you and your family Select a personal physician from one of the departments listed below. Family Medicine (Family practitioners) For members of all ages. Family practitioners also provide general gynecologic care for women. internal Medicine (Internists) For members 18 or older. Obstetrics/gynecology (ob/Gyn) After selecting a personal physician from a primary care department above, women can also select an ob/Gyn physician for their personal care. To make a selection, first make an ob/Gyn appointment. After your appointment, if you wish to choose that practitioner in addition to your personal physician, let his or her office know. Pediatrics For children and youth from birth through 17. 10 How to get the care you need step 3. Choose your personal physician (To access our physician selection Web site, register online at kp.org/register.) Online Have your Kaiser Permanente Id card handy. ➞ Go to kp.org/chooseyourdoctor. ➞ Click on the “Clinical staff directory”. ➞ Search the directory for “Primary care practitioners accepting new patients”. ➞ Select the primary care medical specialty and medical office location you desire. ➞ Find information on the available physicians by clicking on their name and visiting their home page. ➞ Choose your personal physician by clicking on the “Sign up with me” button on the physician’s home page. ➞ Complete and submit the online physician selection form. Phone Find personal physician selection information in the facility department listings beginning on page 50. Then call the physician selection service toll free at 1-888-956-1616. your health Care team Your health care team may include nurse practitioners (NPs), physician assistants (PAs) or certified nurse midwives (CNM). These medical professionals fulfill many routine health care needs for members. NPs and PAs work in primary care as well as in a variety of specialties including pediatrics, ob/gyn, surgery, orthopedics, and gastroenterology (GI). CNMs work primarily in ob/gyn offices and in labor and delivery departments. Under physician supervision and with collaboration, NPs, PAs, and CNMs can diagnose and treat certain medical conditions and order medication for you. ➞ nurse practitioners are registered nurses who’ve completed advanced education and training. NPs can diagnose and treat a wide variety of medical conditions, write prescriptions, order and interpret lab and medical imaging tests, and educate and counsel members and their families. They practice with physician supervision and support according to standardized procedures. ➞ Physician assistants are licensed health care professionals who’ve completed a specialized training program. They work under physician supervision to provide diagnostic and therapeutic services for a variety of medical conditions that include writing prescriptions and ordering and interpreting lab and medical imaging tests. visit kp.org ➞ Certified nurse-midwives are nurses who’ve completed specialized education and training in both nursing and midwifery. CNMs are certified by the California Board of Registered Nursing and nationally by the American College of Nurse Midwives. They work closely and in collaboration with physicians to provide care to healthy women from puberty through menopause; including prenatal care, intrapartum and postpartum care, immediate newborn care, family planning, and well-woman gynecological care. referrals for specialty care Your primary care physician will refer you to a Plan specialist when he or she believes that you require specialty care. Some specialty departments such as obstetrics/Gynecology, Psychiatry, and Chemical dependency or Addiction Medicine, do not require a referral. Please see your Evidence of Coverage or Certificate of Insurance for more information about referrals and specialty care. getting a second medical opinion If you request a second opinion, it will be provided by another qualified medical practitioner, when it is medically necessary. Please see your Evidence of Coverage or Certificate of Insurance for more information about second opinions. appointments routine appointments are for your nonurgent medical needs, such as physicals, checkups, follow-ups, or preventive care. You can schedule these appointments at your convenience. Urgent care appointments are for when you’re sick or injured and require prompt medical attention but don’t have an emergency medical condition. See page 16 for emergency care information. Online You can request routine appointments and view future appointments anytime at kp.org/appointments. (You must be registered to access these secure features on our Web site. To register, visit kp.org/register.) See page 23 for more online resources and tools such as My Health Manager. Phone As a current member, you can schedule a routine and urgent care appointments, call your physician’s department. If you are a new member, you can make your first appointment by calling 1-888-956-1616. See the department listings that begin on page 50. 11 12 How to get the care you need advice not sure what kind of care you need? We can help. By telephone Call a registered nurse for advice, 24 hours a day, seven days a week. The advice nurse can help assess your symptoms and provide advice over the phone, when medically appropriate. The nurse can also answer questions about medical problems and help you decide what to do next. to reach an advice nurse: ➞ during the day, call your physician’s department. See the department listings that begin on page 50. ➞ After-hours, weekends, and holidays, call 1-888-KPOnCall (1-888-576-6225). your prescriptions save time and energy. Here are some convenient ways to order your prescription refills without standing in line—refills can be paid with a current, valid credit card (American Express, discover Card, MasterCard, or Visa). You can also pay with a debit card that has the Visa or MasterCard logo. ➞ Online. Visit kp.org/rxrefill to order and check the status of your refills. (To access the secure features on our Web site, all you need to do is register online at kp.org/register.) ➞ Our automated telephone system. Call the pharmacy refill phone number highlighted on your prescription label. Have your medical record number, prescription number, home telephone number, and credit or debit card information handy. ➞ Mail—by check. You can also order prescription refills using our preprinted mail-order forms, which are available at our pharmacies. Complete the form, include your check, and drop it in the mail—you should receive your prescription(s) within two weeks. If you prefer, you can get your prescriptions filled in person at any of our pharmacies. Find the pharmacy nearest you in the facility department listings. Postage-paid For even more convenience, order by phone or online and select the mailorder option. You don’t pay any extra cost for standard U.S. postage, and we can mail most prescription(s) to you anywhere in the United States. Your prescription(s) should arrive in 7 to 10 business days. Most medications can be mailed, but there are some restrictions. Please check with your local pharmacy if you have a question about mailing. visit kp.org Out of refills? If you have no prescription refills left when you place your order, we can contact your physician to request additional refills. Please allow two or more working days to process your order when you have no refills remaining. Who to call? We’re here to answer your pharmacy questions. Call the pharmacy number printed at the top of your prescription label or find a local pharmacy in the department listings that begin on page 50. If you have questions about your benefits, contact our Member Service Call Center Member Service Call Center at 1-800-464-4000 (English), 1-800-788-0616 (Spanish), 1-800-757-7585 (Chinese dialects), or 1-800-777-1370 (TTY for the hearing/ speech impaired), 7 days, 24 hours. Closed holidays; closed at 5 p.m. the day after Thanksgiving, Christmas Eve, and New Year’s Eve. transferring prescriptions ➞ From a non–Kaiser Permanente pharmacy to a Kaiser Permanente pharmacy. To transfer a prescription from a non–Kaiser Permanente pharmacy to any of our pharmacies, simply give your Kaiser Permanente pharmacist your prescription number and the pharmacy’s name and phone number. Your Kaiser Permanente pharmacist will handle the rest. Please allow two or more working days to process the transfer. ➞ From one Kaiser Permanente pharmacy to another Kaiser Permanente pharmacy. Call the Kaiser Permanente pharmacy where you would like to pick up your prescription. Enter your current prescription number when prompted. our pharmacy staff will then transfer your prescription to the Kaiser Permanente pharmacy location you requested. Prescription benefits Most of our plans cover only prescriptions written by Kaiser Permanente or affiliated practitioners, a practitioner we have referred you to, or a dentist. You’ll generally pay full price for all other prescriptions. If your coverage doesn’t include a prescription benefit, you can still use a Kaiser Permanente pharmacy, but you’ll need to pay the full price for your prescriptions. Please see your Evidence of Coverage or Certificate of Insurance for more information. Over-the-counter (OtC) offerings Kaiser Permanente pharmacies also carry a variety of popular oTC nonprescription medications and supplements, including vitamins, antacids, and cough and cold medicines. In some cases, our oTC medications may cost less than what other retail pharmacies charge. 13 14 How to get the care you need Checklist for appointments and hospital visits to get the most out of your appointments and help us keep you safe and healthy, be an active participant with your health care team. 1 Prepare for your office or hospital visit. Write down questions and notes beforehand. Arrive a few minutes early to allow time for check-in. Bring your Kaiser Permanente Id card and a photo Id. Bring a friend or family member with you when you meet with your physician; he or she can help you ask questions, remember answers, and speak up for you if you’re having trouble communicating. 2 if your plan includes a cost share, be prepared to pay it when you check in. You may pay by cash, check, American Express, Visa, MasterCard, or debit card (with the Visa or MasterCard logo) at the reception desk. In some cases, we may agree to bill you for your cost share. You can ask the receptionist for details or refer to your Evidence of Coverage or Certificate of Insurance. 3 Check in. There are now two ways to check in for appointments— at the receptionist desk or at our self-service kiosk. To use the kiosk, simply insert your Kaiser Permanente Id card or enter your name to begin the check-in process. At the kiosk, you can pay deductibles and copayments with a debit or credit card, update certain personal information, and get directions to your appointment—now available in several languages. 4 Bring a list of all the medications you’re currently taking, including over-the-counter medications such as aspirin, ibuprofen (for example, Advil or Motrin), vitamins, and herbal supplements. If you have any concerns about your medication, notify your practitioner or the pharmacy. Make sure you understand how to take your medications (ask about side effects and which foods, drinks, over-the-counter drugs, or herbal supplements to avoid.) Ask your doctor whether you should avoid certain activities. And read the medication labels to make sure you have the medicine your doctor ordered. Learn more about your medications at kp.org/medications. 5 speak up when you have questions or concerns. If you have questions, make a list and bring the list to your appointment. After your questions are answered, summarize the information in your own words to help ensure that the information is clear. It’s a good idea to ask questions before a medical test, when your doctor prescribes medication, and before you begin any medical treatment. visit kp.org What to ask:* What is my main problem? What do I need to do about it? Why is it important for me to do this? 6 Be patient with questions from your health care team. different members of your health care team may ask you the same questions several times, such as what is your name or do you have allergies. Asking these questions is one way to make sure that you are getting the right care. 7 Wash your hands often to reduce the spread of germs. Ask us if we have washed our hands—cleaning our hands before and after contact with every patient greatly reduces the risk of infection. And remember to wash your hands after you use the bathroom and before you eat using soap and water or an alcohol-based hand sanitizer. Cover your cough. If you sneeze or cough, turn your face away from others and cough into your elbow or use a tissue. Throw the tissue away and then clean your hands with soap and water or an alcoholbased sanitizer. Avoid touching your eyes, nose, and mouth to prevent spreading germs. And ask visitors and family members to wait until they are healthy for a visit if they have a cold or the flu. * Adapted with permission from “Ask Me 3” by the Partnership for Clear Health Communication. 8 Make sure that all medical professionals involved in your care have important health information about you. Tell your health care team about any complementary or alternative treatments you use such as herbs, acupuncture, or chiropractic care or any care that you receive outside of Kaiser Permanente. 9 Compare expectations. Tell your physician what you expect from a treatment and ask whether your expectations are realistic. 10 Before you leave the medical office or hospital, know which medications to take and how often, when your follow-up tests or appointments are scheduled, and when you can return to your regular diet and activities. Ask anyone on your health care team if you are unsure about anything. If you have concerns about your safety or your care, please discuss them with your health care team. If you don’t understand the answers you receive, ask for more information. our goal is to provide you with the safest care possible. 11 Know your test results. Ask your doctor how and when to get your test results, and make sure you understand what the results mean. View recent test results and learn more about them at kp.org/myhealth. Call your doctor or nurse if you need more information or have any questions. Kaiser Permanente does not endorse any medications or products mentioned. Trade names listed are for easy identification only. 15 16 How to get the care you need Urgent care emergency care When you are sick or injured, you may have an urgent care need. if you have an emergency medical condition, call 911 or go to the nearest hospital. An urgent care need is one that requires prompt medical attention but is not an emergency medical condition. If you are not sure of what type of care you need, call your physician’s office or an advice nurse to: ➞ Make an appointment. ➞ Get advice about your condition and self-care (when medically appropriate). If you are temporarily outside of the Kaiser Permanente service area and have an urgent care need due to an unforeseen illness, injury, or complication of an existing condition (including pregnancy), we cover the medically necessary services you receive from a non-Plan provider if you reasonably believed that your (or your unborn child’s) health would seriously deteriorate if you delayed treatment until you returned to our service area. An emergency medical condition is any of the following: (1) a medical condition that manifests itself by acute symptoms of sufficient severity (including severe pain) such that you could reasonably expect the absence of immediate medical attention to result in serious jeopardy to your health or body functions or organs, (2) active labor when there isn’t enough time for safe transfer to a Plan hospital (or designated hospital) before delivery, or if transfer poses a threat to your (or your unborn child’s) health and safety, or (3) a mental disorder that manifests itself by acute symptoms of sufficient severity such that either you are an immediate danger to yourself or others, or you are not immediately able to provide for, or use, food, shelter, or clothing, due to the mental disorder. To contact the Emergency department, see the department listings beginning on page 50. visit kp.org emergency care coverage We cover emergency care from Plan providers and non-Plan providers anywhere in the world. Emergency care includes emergency ambulance services and an evaluation by appropriate medical personnel to determine if an emergency medical condition exists. If one exists, emergency care is also the medically necessary care, treatment, and surgery required to stabilize your emergency medical condition—that is, to make you clinically stable—within the capabilities of the facility. “Clinically stable” means that your treating physician believes, within a reasonable medical probability and in accordance with recognized medical standards, that you are safe for discharge or transfer and that your condition is not expected to materially worsen during, or as a result of, the discharge or transfer. For more information on emergency care coverage, see your Evidence of Coverage or Certificate of Insurance. Post-stabilization care Post-stabilization care is medically necessary care related to your emergency medical condition that you receive after your treating physician determines that your condition is clinically stable. Kaiser Permanente covers post-stabilization care by a Plan provider or, if we authorize your receiving the care, from a non-Plan provider. To request authorization for post-stabilization care from a non-Plan provider, you must call us before you receive the care or as soon as it is reasonably possible. For non-Plan admissions or poststabilization care authorization, call us at 1-800-225-8883 (you can find this telephone number on your Kaiser Permanente Id card). After we are notified, we will discuss your condition with the non-Plan provider. If we decide you require post-stabilization care, and the care would be covered if you received it from a Plan provider, we will authorize your care from that provider or arrange to have a Plan provider or other designated provider administer care. Be sure to ask the non-Plan provider to tell you what care (including any transportation) we have authorized because we will not cover unauthorized post-stabilization care or related transportation provided by non-Plan providers, except as otherwise described in the Evidence of Coverage or Certificate of Insurance. note: If you are a Senior Advantage (HMo) or Medicare Cost member, you will only be held financially liable if you are notified by the non-Plan provider or us about your potential liability. 17 18 How to get the care you need When you call: ➞ request authorization for poststabilization care before you obtain the care from a non-Plan provider or as soon as it is reasonably possible. We understand that extraordinary circumstances can delay your ability to call us to request authorization for post-stabilization care from a non-Plan provider, for example, if a young child is without a parent or guardian present, or you are unconscious. In these cases, you must call us as soon as reasonably possible. Please keep in mind that anyone can call us for you. We do not cover any care you receive from non-Plan providers after you’re clinically stable unless we authorize it or if otherwise required by law, so if you don’t call as soon as reasonably possible, you increase the risk that you will have to pay for this care. ➞ notify us that you have been admitted to a non-Plan hospital. Please notify us of any admission as soon as it is reasonably possible. Protecting you from health care fraud We take protecting you and your medical information very seriously. one way we do this is by checking your Kaiser Permanente Id card and a photo Id when you come in for care. We are committed to ethical conduct, integrity in our work, and compliance with all regulatory requirements. We provide training and resources to help our employees and physicians protect your privacy and help prevent fraud and identity theft. We monitor our systems and operations to detect signs of misconduct and are committed to taking corrective action, as needed. If you see anyone using your information or our resources improperly, contact our Member Service Call Center at 1-800-464-4000 (English), 1-800-788-0616 (Spanish), 1-800-757-7585 (Chinese dialects), or 1-800-777-1370 (TTY for the hearing/ speech impaired), 7 days, 24 hours. Closed holidays; closed at 5 p.m. the day after Thanksgiving, Christmas Eve, and New Year’s Eve. For more information about how we are working to protect you, visit kp.org/protectingyou. visit kp.org help in your language interpreter services, including american sign language (asl), are available during business hours at no cost to you. This means you don’t have to count on a family member or friend as an interpreter, as we have language assistance services available to you at no cost. And we discourage the use of minor children as interpreters. When you call us or come in for your appointment, we will try to speak to you in the language you are most comfortable with. our call centers have interpreters who speak Spanish, Cantonese, Mandarin, and other Chinese dialects. Most of our offices and hospitals have people who speak more than one language, as well as American Sign Language interpreters who are specially trained to interpret and explain medical terms and procedures. And many of our doctors speak more than one language. If no one at the facility you visit speaks your language, we have interpreters for more than 140 languages available by phone. In addition to interpreters, we can also provide you and your family with any special assistance you need to access our facilities and services, including providing you with assistive listening devices, audio Cds, large-print documents, and translated materials. When needed, we also provide community referrals to appropriate community based resources considering culture, linguistic, and any other special needs. Just let us know how we can help. For more information on the services we offer, contact our Member Service Call Center at 1-800-464-4000 (English), 1-800-788-0616 (Spanish), 1-800-757-7585 (Chinese dialects), or 1-800-777-1370 (TTY for the hearing/ speech impaired), 7 days, 24 hours. Closed holidays; closed at 5 p.m. the day after Thanksgiving, Christmas Eve, and New Year’s Eve. If you are deaf, hard of hearing, or speech impaired, we have telephone-based services you can use to make appointments or get advice. When you call one of our TTY phone numbers, our staff will respond using a TTY telephone. The California Relay Service is toll free and allows TTY and non-TTY users to communicate with each other. Specially trained operators relay telephone conversations back and forth between a hearing party, who uses a standard voice telephone, and a person who is deaf, hard of hearing, or speech impaired. If you are a TTY user and you need to reach a Kaiser Permanente facility that does not have a direct TTY phone number, dial 711 and have the operator relay the conversation. 19 20 How to get the care you need ayuda en su idioma se ofrecen servicios de intérprete, incluido el lenguaje de signos americano (american sign language, asl), durante el horario normal de atención sin costo alguno para usted. Esto significa que no es necesario que cuente con un familiar o un amigo que actúe como intérprete ya que tenemos servicios de asistencia con el idioma sin costo adicional para usted. No recomendamos usar menores de edad como intérpretes. Cuando nos llame o venga a su cita trataremos de hablar con usted en el idioma que se sienta más cómodo. Nuestros centros de llamadas cuentan con intérpretes que hablan español, cantonés, mandarín y otros dialectos chinos. En la mayoría de nuestros consultorios y hospitales tenemos personas que hablan más de un idioma, además de intérpretes del Lenguaje de Signos Americano, que están capacitados especialmente para interpretar y explicar términos y procedimientos médicos. Muchos de nuestros médicos también hablan más de un idioma. Si ninguna persona en la instalación habla su idioma, contamos con servicios de interpretación por teléfono en más de 140 idiomas. Además de los servicios de interpretación, también podemos proporcionarles a usted, a su familia y amigos cualquier tipo de asistencia especial que necesiten para tener acceso a nuestras instalaciones y servicios, incluido el conseguir dispositivos de ayuda auditiva, Cd de audio, documentos en letra grande y materiales traducidos. Si es necesario, también ofrecemos referencias para usar los recursos comunitarios que se consideren apropiados de acuerdo con la cultura, el idioma y cualquier otra necesidad especial que pudiese tener. Simplemente díganos de qué manera podemos ayudarle. Si desea más información sobre los servicios que ofrecemos, llame a nuestro Centro de Llamadas para Servicios a los Miembros al 1-800-788-0616 o al 1-800-777-1370 (TTY). Si tiene un problema auditivo o del habla, contamos con servicios telefónicos que puede usar para hacer citas u obtener consejos. Cuando usted llame a uno de nuestros números de teléfono TTY, nuestro personal le contestará utilizando un teléfono TTY. El Servicio de Interpretación Indirecta de California es gratuito y permite que los usuarios de TTY y las personas que no son usuarias de TTY se comuniquen entre sí. Hay operadores capacitados especialmente en el servicio de interpretación indirecta que actúan como intérpretes entre la persona que escucha, la cual usa un teléfono estándar de voz, y la persona sorda o con problemas auditivos o del habla. Si usted es usuario de TTY y necesita ponerse en contacto con una instalación de Kaiser Permanente que no tiene un número de teléfono directo de TTY, marque el 711 y pida que el operador interprete la conversación. visit kp.org help in your language 21 22 How to get the care you need When you travel If you’re planning to travel outside of your Kaiser Permanente service area, you can order a Travel Kit. The kit has information on how to get care, what kind of care is covered, and what to do if you are admitted to a non– Kaiser Permanente facility. To order the Travel Kit, contact our Member Service Call Center at 1-800-464-4000 (English), 1-800-788-0616 (Spanish), 1-800-757-7585 (Chinese dialects), or 1-800-777-1370 (TTY for the hearing/ speech impaired), 7 days, 24 hours. Closed holidays; closed at 5 p.m. the day after Thanksgiving, Christmas Eve, and New Year’s Eve. order your kit at least two weeks before you travel to make sure you receive it in time. Always carry your Kaiser Permanente Id card when you travel. Complex Case Management Program The Complex Case Management program is specifically designed for members who have difficulty managing multiple chronic conditions that could result in emergency and urgent care visits.* This program is available to: ➞ Members who have had an organ transplant. ➞ Members with their Medi-Cal plan assigned to Kaiser Permanente. ➞ Members enrolled in Kaiser Permanente Senior Advantage who also have a Medi-Cal plan. The Complex Case Management program partners members and their primary care physician with nurses and social workers to address health needs. After enrolling in the program, a nurse case manager will help you plan your personal health care goals and show you ways to take care of your health. To learn more call 1-866-551-9619. * See page 16 for urgent and emergency care information. 23 how to stay healthy your health online the shortest distance between you and better health. At kp.org you have a round-the-clock partner that can help you manage your health care on your schedule. With My Health Manager*, not only can you view your health information online, but you can actively participate in managing care for you and your family, securely and conveniently. Go to kp.org/register today—once you’ve registered, you can: ➞ E-mail your doctor’s office or your child’s doctor’s office (for parents of children 12 or younger) with routine medical questions. ➞ Find results of most lab tests. ➞ Schedule and cancel routine appointments, view future appointments, and view past office visit information. ➞ Refill most prescriptions and have them mailed to your home at no extra charge. * Available when receiving care/filling prescriptions at a Kaiser Permanente facility. ➞ View your or your child’s recent immunization records (for parents of children 12 or younger). ➞ View information about your eligibility and benefits. ➞ View portions of an adult family member’s health information and use certain secure features on their behalf (for members 18 years and older, when you’re authorized by that individual). Register and start taking an active role in your health at kp.org/myhealthmanager. To learn more about My Health Manager, take a quick tour at kp.org/experience. Plus you can always take advantage of a variety of our online health tools, resources, and information: ➞ Browse our drug and health encyclopedias. ➞ Find facility locations and information. ➞ Use our health calculators. ➞ Research thousands of health topics. ➞ Get health plan information. ➞ And much more! 24 How to stay healthy go digital with e-newsletter Partners in Health did you know you can choose to receive Partners in Health electronically as an e-newsletter instead of through the mail? You can help save trees while enjoying all the benefits our digital edition has to offer. Every issue is delivered to you instantly via e-mail. E-newsletter subscribers also enjoy new content every month, compared to three times a year with the print version. And the e-newsletter has links in the articles that take you directly to related features and resources on kp.org. Simply go to kp.org/register. By registering, you’ll receive the monthly Partners in Health e-newsletter full of health tips and local facility news you can use—and you’ll no longer get the print version. If you’re already registered at kp.org, you’ll automatically be switched from the print to the digital version. healthy living We stand for health. your health. At Kaiser Permanente, you can take advantage of a wide variety of healthy living resources, including classes, online programs, telephone programs, and brochures. get help online Visit kp.org/healthyliving to learn more about how you can improve your total health and the quality of your life. You will find links to health resources like our health encyclopedia, information on drugs and natural medicines, and classes and other programs for members. Some classes are open to the public and some classes may require a fee. give your lifestyle a healthy boost with online digital health coaching Personalized online healthy lifestyle programs, offered in collaboration with HealthMedia®, Inc. are free to members, and each one provides you with a tailored-plan that can give you extra help in meeting your health and fitness goals. Go to kp.org/healthylifestyles (English) or kp.org/vidasana (Spanish). We can help you: ➞ assess your total health with Succeed™ and have your results included as part of your electronic medical record. ➞ lose weight with Balance. ➞ reduce stress with Relax. ➞ Develop healthy eating habits with Nourish. ➞ stop smoking with Breathe. ➞ Manage chronic health conditions with Care for Your Health.* ➞ Manage pain with Care for Pain.* ➞ Manage diabetes with Care for diabetes.* visit kp.org * only available in English. la guía en español: your kp.org guide to bilingual health information. If you prefer reading in Spanish, or if you’re looking for health information in Spanish for a family member, start with La guía en español, our guide to Spanish health information online. live well and be well Stop by your nearest Health Education department to find out about classes we offer, watch videos, pick up health information, and get answers to your health questions. At some locations, you can borrow or buy educational materials and health products. We’ve added health information in Spanish throughout our site, and La guía can help you find it more easily. You can search our health and drug encyclopedias, read health topics of special interest to Latinos, view health videos about children and diabetes, and search for a Spanish health class near you. ➞ Manage depression with overcoming depression.* ➞ get a good night’s sleep with overcoming Insomnia.* ➞ take steps to lessen your back pain with Care for Your Back.* get help by phone Call our healthy living helpline, 1-866-402-4320. lifestyle coaches our lifestyle coaches can help you quit smoking, stay active, lose weight, or follow the action plan from your total health assessment. They can also answer questions about our health education resources. This service is available to Kaiser Permanente members only. get fit online Everyone can pursue the goal of fitness. Best of all, you can use any kind of exercise to try and achieve it. As long as you do it regularly, any physical activity—walking, gardening, even doing laundry—can be a part of helping you to look and feel your best, become stronger, and feel healthier. Whether you’re 5 or 65, it’s never too early—or too late—to get started. Go to kp.org/fitness for more information. Visit kp.org/espanol for La guía en español, or click on the symbol when it appears on our Web pages to go directly to the corresponding Spanish page. get connected to a healthier lifestyle Create a personalized online program in Spanish to help you assess your total health, lose weight, stop smoking, eat healthy foods, or reduce stress. Visit kp.org/vidasana and select any of our programs. once you’ve registered, you’ll be ready to get connected to a healthier way of life. 25 26 How to stay healthy guidelines for preventive care These guidelines are for people who are generally healthy. If you have ongoing health problems, special health needs or risks, or if certain conditions run in your family, your preventive care plan may be different. Talk with your personal physician or practitioner about a set of guidelines that fits your needs. To learn about which preventive care services are covered under your health plan, consult your Evidence of Coverage, Certificate of Insurance, Disclosure Form, or contact our Member Service Call Center at 1-800-464-4000 (English), 1-800-788-0616 (Spanish), 1-800-757-7585 (Chinese dialects), or 1-800-777-1370 (TTY for the hearing/ speech impaired), 7 days,24 hours. Closed holidays; closed at 5 p.m. the day after Thanksgiving, Christmas Eve, and New Year’s Eve. To learn more about how you can make healthy lifestyle choices, visit our Health and Wellness page at kp.org/healthyliving. And bookmark your practitioner’s home page at kp.org/chooseyourdoctor for quick links to health information, programs, and other resources. Preventive care guidelines for children and teens age Birth tO age 12 years ages 13 tO 17 years share these guidelines with your teenagers. recommended lifestyle Practices Don’t drink alcohol or use drugs, and never drive under the influence. Alcohol and drugs Dental care Prevent baby bottle tooth decay—don’t leave a bottle with your baby at nap or sleep time. Brush your baby’s teeth with water. Starting at age 2, use a small amount of toothpaste and teach your child to brush and floss his or her teeth. Take your child to the dentist regularly. Visit the dentist regularly. Diet and nutrition Breastfeed your baby. Breast milk is the best food for your baby and it contains all the nutrition your baby needs for the first year of life. Give your child at least five servings of fruits and vegetables every day. Emphasize iron-enriched foods that contain calcium. Limit fat, cholesterol, sugar, and milk intake after age 2. Limit high-fat, non-nutritious foods such as fast foods, chips, sweets, and soda. Choose foods low in fat, with five or more servings of fruits and vegetables every day. visit kp.org age Birth tO age 12 years ages 13 tO 17 years share these guidelines with your teenagers. Eat right and get plenty of sleep. If you’re depressed, thinking of suicide, or are being hurt by someone, talk to your physician or another adult you can trust. Emotional health Environmental safety Use hats and sunscreen to protect your child from sun exposure. Protect your child from crime and violence by not allowing your child to play outside alone. If your house was built before 1978, speak to your physician about signs of lead toxicity. Exercise Make sure your child plays actively every day. Walk, run, and play with your child whenever possible. Limit TV, video games, and computer use. Try to be physically active every day. Medical care Bring your child to all well-check visits. These visits are generally scheduled every few months from birth to 2 years, then every year or two until 12. Your physician will let you know when to bring your child in. Attend all well-check visits at 13 to 15 and 16 to 17, or more often as directed by your health care team. Safety Keep children out of the front seat of the car. Use safety seats for children 6 or younger or who weigh less than 60 pounds. Wear seat belts. And use helmets when riding bikes. Do not leave children 6 or younger unattended inside motor vehicles. Put medicines out of reach. Keep the Poison Control Center telephone number (1-800-222-1222) handy. Install fences and gates around pools, and use guards on windows and stairs. Put your baby to sleep on his or her back (the “back to sleep” position). Use seat belts, helmets, and safety gear. Postpone sex. If you are sexually active, talk with your physician about birth control, safer sex, and (for females only) pelvic exams. Sexuality Smoking Don’t allow anyone to smoke around your child. Avoid or quit smoking and chewing tobacco. Visit kp.org/healthylifestyles. recommended screening tests Blood pressure Every well-check visit starting at 3. Sexually active girls need an annual chlamydia test. Chlamydia Head circumference Every well-check visit between birth and 2 years. Hearing Audiogram at birth, between 3 and 5, and at each well-check visit, as recommended by your physician, through 17 years. 27 28 How to stay healthy ages 13 tO 17 years age Birth tO age 12 years Height, weight, and body mass index (BMI) Every well-check visit. Starting at 3, check body mass index (BMI) to help determine if your child is at a healthy weight. Vision Once at 3, and at every well-check visit between 4 and 17, as recommended by your physician. Additional tests Your child is tested at birth for thyroid deficiencies, intolerance to milk sugar (galactosemia), hemoglobinopathies, and phenylketonuria. Your physician will let you know if your child needs additional tests for problems such as diabetes, high cholesterol, tuberculosis, anemia, or lead exposure. share these guidelines with your teenagers. Your physician will let you know if you need additional tests for problems such as high cholesterol, tuberculosis, diabetes, or sexually transmitted diseases. immunizations Make sure your child gets his or her immunizations in a timely manner (see chart on page 31). Immunizations Preventive care guidelines for adults age 18 20 30 40 50 60 70 80+ recommended lifestyle Practices Dental health Floss daily and use fluoride toothpaste. See a dentist regularly. Diet and nutrition Limit fat intake, especially saturated fat and cholesterol. Eat fruits, vegetables, and whole grains. Make sure you are getting enough vitamin D and calcium. Premenopausal women need 1,000 mg/day of calcium. Postmenopausal women and men age 50 and older need 1,200 mg/day of calcium. All premenopausal or postmenopausal women and men over age 50 need 1,000 IU/day of Vitamin D. Until menopause, women should take daily folic acid supplements of at least 0.4 mg. Loneliness and isolation increase your risk of illness. Spend time with your friends and family and participate in activities that interest you. Emotional health Talk to your personal physician or other health care professional to get help if you’re depressed, anxious, thinking of suicide, or are being threatened, abused, or hurt by someone. Exercise Try to be physically active on most days. Walk and do weight-bearing and musclebuilding exercise. For adults 65 and older, talk to your physician before starting a vigorous exercise program. Medical care Talk with your physician about advance directives, which make your health care wishes known if you are unable to speak for yourself. visit kp.org age 18 20 30 40 50 60 70 80+ Medication Discuss with your physician the different medications you’re taking to be sure that there are no dangerous interactions. Safety Use seat belts and helmets. If you drink, always have a designated driver. Install and check smoke detectors. Lock up guns and keep ammunition separate. Set water heater temperature 120 to 130 degrees Fahrenheit. Learn CPR. Avoid climbing ladders if you have trouble walking or keeping your balance. Sexual practices Use birth control to prevent unintended pregnancies. To prevent sexually transmitted diseases (STDs), use condoms and avoid having sex with high-risk partners such as known drug users. Discuss with your physician how often you should be tested for STDs based on your personal risk factors. Skin protection Always protect your skin from the sun when outdoors. Wear a hat and sunscreen to reduce your risk of skin cancer. Smoking If you smoke or chew tobacco, talk with your physician about how to quit or call the Kaiser Permanente Healthy Living Helpline at 1-866-402-4320. Substance abuse Avoid using drugs and abusing alcohol. If drinking or using drugs is causing problems for you or others, talk with your physician. immunizations Human papillomavirus vaccine (HPV) Three doses at patient request between ages 18–26. Influenza (flu shot) All adults 18 and older should get an annual flu vaccination. This is especially important for pregnant women, people with chronic conditions such as asthma, diabetes, kidney or heart disease, and anyone 50 or older. This year’s flu vaccine provides protection against seasonal and H1N1 influenza. Get immunized once at age 65 or earlier if certain higher risk conditions are present. Pneumonia (Pneumococcus) Shingles Once at age 60 or older. Tetanusdiphtheria and acellular pertussis Td booster every 10 years with a one time Tdap dose up through 64 years of age. Other vaccinations Your physician may recommend additional vaccinations—including hepatitis A; hepatitis B; chickenpox; measles, mumps, and rubella (MMR); and meningitis— depending on your earlier immunizations and special health needs. One time Td dose if 65 and older. 29 30 How to stay healthy age 18–20 30 40 50 60 70+ recommended screening tests Have an abdominal ultrasound once between 65 to 75 for men who have smoked more than 100 cigarettes in their lifetime. Abdominal aortic aneurysm (for men) Blood pressure Check at each health care visit. We recommend mammograms at least every two years for women between 40 and 49; talk to your personal physician about whether you need to be screened. Breast cancer (for women) We strongly encourage women to get a mammogram at least every two years between 50 and 69. After age 70, we encourage you to make a personal decision in collaboration with your physician about having a mammogram. Contact your physician immediately if you find a lump in your breast. Cervical cancer (for women) Cholesterol Colorectal cancer Diabetes HIV and other STDs Have a Pap test every three years starting at Beginning at 30, have a Pap and HPV test every 21 or three three years up to 65. years after first sexual intercourse, whichever comes first. Have first cholesterol test at 20 or at first Kaiser Permanente visit. Get tested every five years starting at 35 for men and 45 for women. Between ages 50 and 75, have a fecal immunochemical test (FIT) once a year, or a FIT once a year plus a flexible sigmoidoscopy every 10 years, or a colonoscopy every 10 years. If you are older than age 75, talk to your doctor about colorectal cancer screening. Get tested every five years starting at 45. Get tested for HIV and other STDs if you have had unprotected sex, are pregnant, or have any other reason to think you may be at risk. Have a yearly chlamydia test if you’re sexually active and are 24 or younger. Have a bone density test once at 65 for women and 70 for men. Osteoporosis Overweight and obesity Prostate cancer (for men) Have your body mass index (BMI) calculated periodically. Between 50 and 75, discuss the benefits and risks of prostate cancer screening with your physician. visit kp.org 31 recommended childhood immunizations Child’s age Diphtheria, h. Chickenpox tetanus, hepatitis hepatitis influenza 1 (varicella) acellular a B2, 6 5 pertussis2 type b human papillomavirus (hPv)7 Measles, influenza Menin- Pneumorotavirus mumps, Polio2 8 (Flu) gitis10 coccus (rv)11 9 rubella 2 mos 1st dose 1st dose 1st dose 1st 1st 1st dose dose dose 4 mos 2nd dose 2nd dose 2nd dose 2nd 2nd 2nd dose dose dose 6 mos 3rd dose 3rd dose 3rd dose 3rd 3rd 3rd dose dose dose 12 mos 15 mos 1st dose booster 4th dose3 18 mos 2 yrs 3 yrs 4–6 yrs 2nd dose 5th dose 7–10 yrs 11–12 yrs 13–17 yrs 1st dose two 4 doses Tdap if not given earlier two doses, with a second dose at least 6 months after first dose three doses if not given earlier ■ indicates range of acceptable ages for vaccination 1 booster yearly up to 18 years 2nd dose three doses three doses if not given earlier 4th dose one dose ■ indicates catch-up vaccination Varicella: Two doses if patient is receiving first immunization at age 11 or older and serology is negative. Recommended dose interval is 3 months apart, however a minimum of 1-month can be used, if necessary. Give 2nd dose, if only 1 was given previously. 2 Diphtheria, tetanus, acellular pertussis, polio, and hepatitis B are given in a combination vaccine at the first, second, and third doses. 3 Diphtheria: Fourth dose not to be given before 12 months; should be given at least 6 months after third dose. 4 Tdap is recommended for adolescents who have completed the recommended childhood DTP/DTaP vaccination series and have not received a tetanus and diphtheria toxoids (Td) booster dose. 5 Some Hib vaccines are given at 2 and 4 months; others at 2, 4, and 6 months, based on type used. The booster is given at 12 months or later. 6 Hepatitis B vaccine is recommended for all children and adolescents who have not previously received three doses of the vaccine. The second dose should be administered at least one month after the first dose, and the third dose should be administered at least four months after the first dose. 7 Earlier vaccination (9 to 10 years) is an option if clinically appropriate. Dosing schedule-second dose, two months after first dose; third dose, six months after first dose. 8 Vaccinate household contacts for children less than 6 months of age. Give 2 doses, at least 4 weeks apart, to children less than 9 years old who are receiving the flu vaccine for the first time or who were vaccinated for the first time during the previous flu season but only received 1 dose. 9 Measles, mumps, and rubella: Not to be given before 12 months. 10 Use MCV4 conjugated vaccine; if patients were vaccinated with meningococcal polysaccharide vaccine (MPSV) more that 5 years previously, and remain at increased risk for meningococcal disease, they should be revaccinated with MCV4. 11 The first dose of RV is to be given between ages 6 to 14 weeks; subsequent doses may be given at 4 week intervals with the last dose being no later than 8 months of age. Older infants are not eligible for catch up (vaccination is to be initiated between ages 6 to 14 weeks only). 32 your rights and responsibilities; policies and procedures your rights and responsibilities Kaiser Permanente is your partner in total health care. Active communication between you and your physician as well as others on your health care team helps us to provide you with the most appropriate and effective care. We want to make sure you receive the medical information you need about your Health Plan, the people who provide your care, and the services available, including important preventive care guidelines. Having this information contributes to your being an active participant in your own medical care. We also honor your right to privacy and believe in your right to considerate and respectful care. This section details your rights and responsibilities as a Kaiser Permanente member and provides information about member services, specialty referrals, privacy and confidentiality, and the dispute-resolution process. As an adult member, you exercise these rights yourself. If you are a minor or are not able to make decisions about your medical care, these rights will be exercised by the person with the legal responsibility to participate in making these decisions for you. you have the right to: receive information about Kaiser Permanente, our services, our practitioners and providers, and your rights and responsibilities. We want you to participate in decisions about your medical care. You have the right, and should expect, to receive as much information as you need to help you make decisions. This includes information about: ➞ Kaiser Permanente. ➞ The services we provide, including behavioral health services. ➞ The names and professional status of the individuals who provide you with service or treatment. ➞ The diagnosis of a medical condition, its recommended treatment, and alternative treatments. ➞ The risks and benefits of recommended treatments. ➞ Preventive care guidelines. ➞ Ethical issues. visit kp.org ➞ Complaint and grievance procedures. services that have been provided, including unanticipated outcomes. We will make this information as clear and understandable as possible. When necessary, we will provide interpreter services. Participate with practitioners and providers in making decisions about your health care. You have the right to choose an adult representative, known as your agent, to make medical decisions for you if you are unable to do so and to express your wishes about your future care. Instructions may be expressed in advance directive documents such as an Advance Health Care directive. See page 41 for more information about advance directives. Participate in a candid discussion of appropriate or medically necessary treatment options for your conditions, regardless of cost or benefit coverage. You have the right to a candid discussion with your Plan physician about appropriate or medically necessary treatment options for your condition(s), regardless of cost or benefit coverage. Ask questions, even if you think they seem silly. You should be satisfied with the answers to your questions and concerns before consenting to any treatment. You may refuse any recommended treatment if you don’t agree with it or if it conflicts with your beliefs. You have the right to any medically necessary treatment as prescribed by your Permanente Medical Group or Plan physician that is a covered Health Plan benefit, regardless of your age, race, color, national origin, religion, sex, sexual orientation, cultural background, or physical or mental disability. Medical emergencies or other circumstances may limit your participation in a treatment decision. However, in general, you will not receive any medical treatment before you or your representative gives consent. You and, when appropriate, your family are informed about the outcomes of care, treatment, and For more information about these services and resources, please contact our Member Service Call Center at 1-800-464-4000 (English), 1-800-788-0616 (Spanish), 1-800-757-7585 (Chinese dialects), or 1-800-777-1370 (TTY for the hearing/ speech impaired), 7 days, 24 hours. Closed holidays; closed at 5 p.m. the day after Thanksgiving, Christmas Eve, and New Year’s Eve. have ethical issues considered. You have a right to have ethical issues that may arise in connection with your health care considered by your health care team. Kaiser Permanente has a Bioethics/Ethics Committee at each of our medical centers to assist you in making important medicalethical decisions. receive personal medical records. You have the right to review and receive copies of your medical records, subject to legal restrictions and any appropriate copying or retrieval charge(s). You can also designate someone to obtain your records on your behalf. 33 34 Your rights and responsibilities Kaiser Permanente will not release your medical information without your written consent, except as required or permitted by law. To review, receive, or release copies of your medical records, you’ll need to complete and submit an appropriate written authorization or inspection request to our Medical Secretaries department at the facility where you get your care. They can provide you with these forms and tell you how to request your records. Check your medical facility in this Guidebook or visit kp.org to find addresses and phone numbers for these departments. If you need help getting copies of your medical records, call our Member Service Call Center at 1-800-464-4000 or 1-800-777-1370 (TTY). receive care with respect and recognition of your dignity. We respect your cultural, psychosocial, spiritual, and personal values, your beliefs, and your personal preferences. Kaiser Permanente is committed to providing high-quality care for you and building healthy, thriving communities. To further this effort we are collecting race, ethnicity, and language preference. This data can help us develop ways to improve care for our members and communities. Use interpreter services. When you call or come in for an appointment or call for advice, we will make every effort to communicate with you in the language you are most comfortable using. For more about our interpreter services, see page 19 or call our Member Service Call Center at 1-800-464-4000. Be assured of privacy and confidentiality. All Kaiser Permanente employees and physicians, as well as practitioners and providers with whom Kaiser Permanente contracts, are required to keep your protected health information (PHI) confidential. PHI is information that includes your name, Social Security number, or other information that reveals who you are. For example, your medical record is PHI because it includes your name and other identifiers. All employees are also required to maintain confidentiality. Kaiser Permanente has strict policies and procedures regarding the collection, use, and disclosure of member PHI that includes the following: ➞ Kaiser Permanente’s routine uses and disclosures of PHI. ➞ Use of authorizations. ➞ Access to PHI. ➞ Internal protection of oral, written, and electronic PHI across the organization. ➞ Protection of information disclosed to plan sponsors or employers. Please review the section titled “Privacy practices” on page 45. For more information about your rights regarding PHI as well as our privacy practices, please refer to our Notice of Privacy Practices on our Web site kp.org or call our Member Service Call Center at 1-800-464-4000 or 1-800-777-1370 (TTY). visit kp.org Participate in physician selection without interference. You have the right to select and change your personal physician within the Kaiser Permanente Medical Care Program without interference, subject to physician availability. In some service areas, you may select a nurse practitioner or physician assistant as your personal practitioner. To learn more about nurse practitioners, physician assistants, and selecting a primary care practitioner, see page 9 in this Guidebook. You may receive a second opinion from a Permanente Medical Group or Plan physician. Kaiser Foundation Health Plan, Inc., will cover services received from a non–Permanente Medical Group physician only if the care has been preauthorized by a Permanente Medical Group or Plan physician. While it is your right to consult with a physician outside the Kaiser Permanente Medical Care Program without prior authorization, you will be responsible for any costs you incur. receive and use member satisfaction resources, including the right to voice complaints or make appeals about Kaiser Permanente or the care we provide. You have the right to resources such as patient assistance and member services, and the dispute-resolution process. These services are provided to help answer your questions and resolve problems. A description of your disputeresolution process is contained in your Evidence of Coverage booklet, Certificate of Insurance, or the Federal Employees Health Benefits Program (FEHBP) materials. If you need a replacement, contact your local Member Services department to request another copy. If you receive your Kaiser Permanente coverage through an employer, please contact your employer for a current copy of your Evidence of Coverage booklet or Certificate of Insurance. When necessary, we will provide interpreter services, including ASL, at no cost to you. For more information about our services and resources, please contact our Member Service Call Center at 1-800-464-4000 or 1-800-777-1370 (TTY). Make recommendations regarding Kaiser Permanente’s member rights and responsibilities policies. If you have any comments about these policies, please contact our Member Service Call Center at 1-800-464-4000 or 1-800-777-1370 (TTY). you are responsible for the following: Knowing the extent and limitations of your health care benefits. A detailed explanation of your benefits is contained in your Evidence of Coverage booklet, Certificate of Insurance, or the Federal Employees Health Benefits Program materials. If you need a replacement, contact your local Member Services office to request another copy. If you receive your Kaiser Permanente coverage through an employer, please contact your employer for a current copy of your Evidence of Coverage booklet or Certificate of Insurance. 35 36 Your rights and responsibilities notifying us if you are hospitalized in a non–Kaiser Permanente hospital. If you are hospitalized in any hospital that is not a Plan hospital, you are responsible for notifying us as soon as reasonably possible to allow us to monitor your care. You can contact us by calling the toll free number on your Kaiser Permanente Id card. identifying yourself. You are responsible for carrying your Kaiser Permanente identification (Id) card and photo identification with you at all times to use when appropriate, and for ensuring that no one else uses your Id card. If you let someone else use your card, we may keep your card and terminate your membership. Anyone who is not a member will be billed for any services we provide. Your Kaiser Permanente Id card is for identification only and does not give you rights to services or other benefits unless you are an eligible member of our Health Plan. Keeping appointments. You are responsible for promptly canceling any appointment that you no longer need or are unable to keep. supplying information (to the extent possible) that Kaiser Permanente and our practitioners and providers need in order to provide care. You are responsible for providing the most accurate information about your medical condition and history, as you understand it. Report any unexpected changes in your health to your physician or medical practitioner. Understanding your health problems and participating in developing mutually agreed upon treatment goals to the degree possible. You are responsible for telling your physician or medical practitioner if you don’t clearly understand your treatment plan or what is expected of you. You are also responsible for telling your physician or medical practitioner if you believe you cannot follow through with your treatment plan. Following the plans and instructions for care you have agreed on with your practitioners. You are responsible for following the plans and instructions that you have agreed on with your physician or medical practitioner. recognizing the effect of your lifestyle on your health. Your health depends not only on care provided by Kaiser Permanente, but also on the decisions you make in your daily life— poor choices such as smoking or choosing to ignore medical advice or good choices such as exercising and eating healthy foods. Being considerate of others. You are responsible for treating physicians, health care professionals, and your fellow Kaiser Permanente members with courtesy and consideration. You are also responsible for showing respect for the property of others and of Kaiser Permanente. Fulfilling financial obligations. You are responsible for paying on time any money owed to Kaiser Permanente. visit kp.org Knowing about and using the member satisfaction resources available, including the disputeresolution process. For more about the dispute-resolution process, see page 45 of this guide. A description of your dispute-resolution process is contained in your Evidence of Coverage booklet, Certificate of Insurance, or the Federal Employees Health Benefits Program materials. If you need a replacement, contact your local Health Plan office to request another copy. If you receive your Kaiser Permanente coverage through an employer, please contact your employer for a current copy of your Evidence of Coverage booklet or Certificate of Insurance. our Member Service Call Center can also give you information about the various resources available to you and about Kaiser Permanente’s policies and procedures. Contacting us about these policies. If you have any recommendations or comments about these policies, please contact our Member Service Call Center at 1-800-464-4000 (English), 1-800-788-0616 (Spanish), 1-800-757-7585 (Chinese dialects), or 1-800-777-1370 (TTY for the hearing/ speech impaired). Disability access It’s our policy to make our facilities and services accessible to individuals with disabilities, in compliance with federal and state laws that prohibit discrimination based on disability. Kaiser Permanente provides (1) access to service animal users except where the animal poses a significant risk to health or safety; (2) appropriate auxiliary aids and services when necessary to ensure effective communication with individuals with hearing, cognitive and/or communication-related disabilities, including qualified interpreter services and informational materials in alternative formats; (3) accessible exam rooms for individuals with disabilities; and (4) wheelchair accessible weight scales. Policies and procedures This section discusses the prescription drug formulary and policies on specialty referrals, new technology, confidentiality, and privacy practices. It also describes the dispute-resolution process and the procedures for decisions about coverage and medical treatment. Some common questions about treatment decisions and advance directives are answered beginning on page 41. To speak with a representative about our policies and procedures, including benefits and coverage, contact our Member Service Call Center at 1-800-464-4000 (English), 1-800-788-0616 (Spanish), 1-800-757-7585 (Chinese dialects), or 1-800-777-1370 (TTY for the hearing/ speech impaired), 7 days, 24 hours. Closed holidays; closed at 5 p.m. the day after Thanksgiving, Christmas Eve, and New Year’s Eve. Senior Advantage and Medicare members can contact our Member Service Call Center at 1-800-443-0815 (English), 7 days, 8 a.m.–8 p.m. 37 38 Policies and procedures about your Kaiser Permanente identification (iD) card Each member is assigned a unique medical record number, which we use to locate membership and medical information. Every member receives an Id card that shows his or her unique number. If you are a new member, do not use your card before the date your coverage starts. If you are not sure when your coverage starts, call your employer’s benefits office; individual plan members may call our Member Service Call Center. If you used to be a member and have re-enrolled in our Health Plan, you will receive a new Id card that shows your original medical record number. Whenever you receive a new Id card, destroy all old cards and begin using the new card. If you lose your Id card, or if we inadvertently issue you more than one medical record number, please call our Member Service Call Center at 1-800-464-4000 or 1-800-777-1370 (TTY). referrals for specialty care Your primary care physician will refer you to a Plan specialist when he or she believes that you require specialty care. Some specialty departments such as obstetrics/Gynecology, Psychiatry, and Chemical dependency or Addiction Medicine, do not require a referral. There may be instances when you require the services of a non–Plan physician. These services are covered only when authorized in writing by the Medical Group. Please ask your personal physician for more information. notice of availability of Contracted Practitioners and Providers list Kaiser Permanente is required by California law to provide members and prospective members, upon request, a list of medical practitioners and providers contracted to provide health care services to our members in a general geographic area. The list includes certain information about these contracted health care practitioners and providers, including which primary care practitioners may be accepting new patients. The Contracted Practitioners and Providers List is not intended to replace other Kaiser Permanente physician directories, provider lists, or guidebooks. To receive a copy of this list, call our Member Service Call Center at 1-800-464-4000 or 1-800-777-1370 (TTY) and ask for the Contracted Practitioners and Providers List. or receive the Contracted Practitioners and Providers List by writing to: Kaiser Foundation Health Plan, Inc. Publications distribution 393 E. Walnut St. Pasadena, CA 91188 Prescription drug formulary note: The following information does not apply to Senior Advantage Individual Plan members. Please refer to your Medicare Part d drug formulary for details. our drug formulary is a list of drugs that have been approved for our members by visit kp.org our Pharmacy and Therapeutics Committee. This committee, which is mostly composed of Plan physicians, thoroughly reviews medical literature and selects drugs for the formulary based on a number of factors, including safety and effectiveness. The Pharmacy and Therapeutics Committee meets quarterly to consider additions to and deletions from the formulary based on new information or new drugs that become available. our drug formulary guidelines allow you to obtain prescription drugs that are not listed for your condition in the drug formulary if a Plan physician determines that they are medically necessary. When a Kaiser Permanente physician determines that a nonformulary drug is medically appropriate and necessary, that drug will be covered under the terms of your benefits if you have a prescription drug benefit. If you don’t have a prescription drug benefit, you will be charged the retail price for the drug. If you would like to request a copy of our drug formulary, please call our Member Service Call Center at 1-800-464-4000 or 1-800-777-1370 (TTY). new technology Kaiser Permanente’s Interregional New Technologies Committee researches and evaluates new technologies. our physicians may provide input and make requests through their local medical chiefs for new technologies treatments for their patients. decisions about implementing new technologies are coordinated through the New Technology Review Committee. New technologies include medical procedures, behavioral health procedures, pharmaceuticals, and medical devices. Coordinating your benefits You and your family may be able to save on medical expenses if you are covered by more than one medical plan through an employer group. Through our Coordination of Benefits (CoB) program, you may qualify for reimbursement of your cost share and out-of-pocket expenses. Through CoB, your health care organizations and insurance companies work together to pay for your medical care. If you have coverage in addition to Kaiser Permanente through an employer group and would like to find out if you qualify for CoB, call one of our representatives. They are available Monday through Friday, 8:30 a.m. to 4:30 p.m., at 1-800-924-6468. information regarding the status of a claim You have the right to track the status of a claim in the claims process and obtain the following information in one telephone contact with a representative from Member Services—the stage of the process, the amount approved, amount paid, member cost, and date paid (if applicable). To inquire about the status of a claim, please contact our Member Service Call Center at 1-800-464-4000 (English), 1-800-788-0616 (Spanish), 1-800-757-7585 (Chinese dialects), or 1-800-777-1370 (TTY for the hearing/ speech impaired), 7 days, 24 hours. 39 40 Policies and procedures Closed holidays; closed at 5 p.m. the day after Thanksgiving, Christmas Eve, and New Year’s Eve. Decisions about coverage or service Managing how health care services and related resources are used is an important part of how Kaiser Permanente physicians and staff work together to help control costs and improve health care services for you. Managing our resources effectively includes making decisions that help ensure that you receive the right care at the right time in the right care setting. Communicating openly with the members of your health care team is an important way to help ensure that you get the care you need. Many agencies, accrediting bodies, and employers require managed care organizations and hospitals to detect and correct potential under use and over use of services. Among them are the National Committee for Quality Assurance (NCQA), the Centers for Medicare & Medicaid Services (Medicare and Medi-Cal), and The Joint Commission. This monitoring of services is called “utilization management” (UM). At Kaiser Permanente, we make UM decisions based only on appropriateness of care and service and the existence of coverage. Physicians and other practitioners may use criteria or guidelines (information, tools, and other decision-making aids) to assist in service determinations. In the event of service-denial determinations in which criteria may have been used to assist in the determination, these criteria will be disclosed and provided to you. We do not specifically reward practitioners or individuals conducting a utilization review for issuing denials of coverage or service. Financial incentives for UM decision makers do not encourage decisions that result in underutilization. For more information about policies regarding financial incentives and how we control utilization of services and expenditures, contact our Member Service Call Center at 1-800-464-4000 (English), 1-800-788-0616 (Spanish), 1-800-757-7585 (Chinese dialects), or 1-800-777-1370 (TTY for the hearing/ speech impaired). assistance with Utilization Management (UM) issues and processes Kaiser Foundation Health Plan provides a toll free number 24 hours a day, 7 days a week for calls regarding UM issues or processes. Call the Member Service Call Center, toll free, at 1-800-464-4000 or 1-800-777-1370 (TTY for the hearing/speech impaired). To speak with a representative, call 7 days, 24 hours. Closed holidays; closed at 5 p.m. the day after Thanksgiving, Christmas Eve, and New Year’s Eve. You can also inquire about UM processes or specific UM issues by leaving a voice mail after hours. Please leave your name, medical record number and/or birth date, telephone number where you can be reached, visit kp.org and your specific question. Messages will be responded to no later than the next business day. Member Services department representatives and UM staff at each medical center are available during normal business hours and can answer your questions or concerns about UM issues. Business hours are Monday through Friday (excluding holidays), 9 a.m. to 5 p.m. Call your local medical center number and request the Member Services or Utilization Management department. Decisions about medical treatment The following information explains your right to make health care decisions and how to plan for what should be done if you can’t speak for yourself. We hope this information will help increase your control over your medical treatment. Who decides about my treatment? Your physician will give you information about treatment options. But you have the right to choose. You can say yes to the treatment you want. You can say no to the treatment you don’t want—even if the treatment might keep you alive longer. To help you know what you may want, your physician will tell you about your medical condition and about what different treatments can do for you and their side effects. Your physician must tell you about any serious problems that a particular medical treatment is likely to cause. Knowing your beliefs and values about the quality of life you find acceptable can guide your choices about the treatment(s) you choose. how can i get a second medical opinion? If you request a second opinion, it will be provided to you, when medically necessary, by an appropriately qualified medical practitioner. An appropriately qualified medical practitioner is a physician who is acting within his or her area of expertise and who possesses a clinical background related to the illness or condition associated with the request for a second medical opinion. Please see your Evidence of Coverage or Certificate of Insurance for more information about second opinions. What if i’m too sick to decide? If you can’t make treatment decisions for yourself, your physician will talk with your family and significant others to help decide what is best for you. Usually this works. But there may be times when not everyone agrees on what to do. That’s why it’s helpful to choose a decision maker (or agent) and state in advance what you want to happen if you can’t speak for yourself. You can do this by filling out an advance directive. What documents let my physicians know my wishes if i’m not able to make decisions for myself? There are two different types of documents. one is called an advance directive. The other is called a POLST form. ➞ An advance Directive is a document you create giving specific instructions about your future medical care if you lose the ability to make decisions for 41 42 Policies and procedures yourself. You may also name someone as your agent to make health care decisions for you. To do this, you’ll need to complete an advance directive. We recommend filling out an Advance Health Care directive form. The California Health Care decision Law lets you control the kind of health care you receive if you lose the ability to speak for yourself. Under the federal Patient Self determination Act, we’re required to provide you with written information about your right to make decisions regarding your medical care. But we won’t place conditions on the provision of this care or discriminate in any way based on whether or not you have an advance directive. We will follow your wishes as stated in your advance directive in accordance with the law. If your physician is unable to follow your stated wishes, responsibility for your care will transfer to another physician who can comply with your instructions. Advance Health Care directive forms are available from the Member Services, Patient Assistance, or Health Education departments at your local Kaiser Permanente medical center or medical offices. You can also download a form at kp.org/healthdecisions. ➞ A POlst (Physician orders for Life Sustaining Treatment) form is a document that your physician completes with your (or your decision maker’s) input. It documents your choices about resuscitation, medical interventions, use of antibiotics, and use of artificially administered fluids and nutrition. PoLST outlines a plan of care that reflects your wishes concerning endof-life care. It’s voluntary, and is intended only for people who are seriously ill. It can be revoked by you at any time. This form can help in discussions and develop plans to reflect your wishes. And it assists physicians, nurses, health care facilities, and emergency personnel in honoring your wishes about lifesustaining treatment. The PoLST form complements your advance directive and is not intended to replace that document. once it’s completed, it becomes a part of your medical chart. For more information, visit finalchoices.calhealth.org. Do i have to fill out an advance directive or POlst form? No, you don’t have to fill out either form if you don’t want to. You can just talk with your physicians and ask them to write down what you’ve said in your medical chart. And you can talk with your family. But people will be clearer about your treatment wishes—and your wishes are more likely to be followed—if you write them down. Who can fill out an advance directive? Anyone who is 18 or older and of sound mind can complete an advance directive. You don’t need a lawyer to fill it out. visit kp.org Who can fill out a POlst form? Your physician completes the form with your help. Your designated decision maker can also help your physician complete the form if you are unable to speak for yourself. Who can i name to make medical treatment decisions when i’m unable to do so? You can choose an adult relative or friend you trust to act as your agent and to speak for you if you’re too sick to make your own decisions. Choose someone who knows you well and can support your choices. how will this person know what i would want? After you choose someone, talk to that person about what you want, based on the quality of life you find acceptable. You can also write down in the Advance Health Care directive form when you would or would not want medical treatment. Talk to your physician about your choices. Some treatment decisions are hard to make, and knowing what you want helps your family and your physicians. The Advance Health Care directive also gives them legal protection when they follow your wishes. What if i don’t have anybody to make decisions for me? You can use an Advance Health Care directive form without naming an agent. Individual health care instructions let you express your wishes about receiving life support and other treatment. You can also express these wishes to your doctor and have them documented in your medical chart, or you can put them in writing, sign them, and have that document made a part of your medical chart. Your physicians and family can use what you’ve written to decide on your treatment. The physician must follow your wishes about limiting treatment or turn your care over to another physician who will. Your physicians are also legally protected when they follow your wishes. If there is uncertainty, physicians can ask for guidance from the hospital’s Bioethics/Ethics Committee. What if i want to be an organ donor? A question on the Advance Health Care directive form asks whether you want to be an organ donor. In addition, you can get a sticker for your driver’s license that conveys your wishes or you can carry an organ donor card. For information about organ donation, visit donatelifecalifornia.org or call 1-866-797-2366. What do i do with the advance directive form once i fill it out? We suggest you do the following once you have filled out the form: ➞ Give a copy of the original to your authorized agent or decision maker. ➞ Ask your physician to attach your advance directive to your permanent medical records. 43 44 Policies and procedures ➞ Keep a copy of your advance directive in a safe place where it can be easily found if needed. ➞ Keep a card in your wallet or purse stating that you have an advance directive. ➞ You can register your advance directive with the California State office of the Attorney General. For information you can call (916) 322-3360 or visit their Web site at sos.ca.gov/ahcdr. What if i change my mind? You can change or revoke any of these documents at any time as long as you can communicate your wishes. Will i still be treated if i don’t fill out an advance directive? Yes. You will still get medical treatment. We just want you to know that if you become too sick to make decisions for yourself, someone else will have to make them for you. Remember the following: ➞ An Advance Health Care directive lets you name someone to make treatment decisions for you. That person can make most medical decisions—not just those about life-sustaining treatment—when you can’t speak for yourself. Besides naming an agent, you can also use the form to say when you would and would not want particular kinds of treatment. ➞ Individual health care instructions let you express your wishes about receiving life support and other treatment. You can express these wishes to your doctor and have them documented in your medical chart, or you can put them in writing and have that made a part of your medical chart. Where can i find more information about advance directives? Ask your physician, nurse, or social worker to get more information for you. or visit your local facility’s Member Services department. The preceding text is based on text prepared by the California Consortium on Patient Self-determination. The text has been adopted by the California department of Health Care Services to implement Public Law 101-508. Quality At Kaiser Permanente, we’re proud of our delivery of high-quality care and services to you. our commitment to quality is demonstrated through the recognition we’ve received from independent organizations, for our internal improvement programs, and for our use of advanced technologies in providing medical care. You can request a free brochure that explains our quality programs by contacting our Member Service Call Center at 1-800-464-4000 (English), 1-800-788-0616 (Spanish), 1-800-757-7585 (Chinese dialects), or 1-800-777-1370 (TTY for the hearing/ speech impaired), 7 days, 24 hours. Closed holidays; closed at 5 p.m. the day after Thanksgiving, Christmas Eve, and New Year’s Eve. You can also read this document online at kp.org/measuringquality. visit kp.org We also participate in various activities in the community to improve patient safety—one of our top priorities. For example, we participate in the Leapfrog Group survey. The Leapfrog Group is composed of Fortune 500 companies and other public and private organizations throughout the country that provide health care benefits. The group’s goal is to improve the safety and quality of health care in the United States. one of its main programs is a voluntary, Web-based survey used to gather information about medical care in urban hospitals. All Kaiser Permanente medical centers in California and the majority of our contracted hospitals participated in the most recent survey. To see the survey results, visit leapfroggroup.org. Privacy practices Kaiser Permanente will protect the privacy of your protected health information (PHI). We also require contracting providers to protect your PHI. Your PHI is individually identifiable information (oral, written, or electronic) about your health, health care services you receive, or payment for your health care. You may generally see and receive copies of your PHI, correct or update your PHI, and ask us for an accounting of certain disclosures of your PHI. We may use or disclose your PHI for treatment, payment, health research, and health care operations purposes, such as measuring the quality of services. We are sometimes required by law to give PHI to others, such as government agencies or in judicial actions. In addition, PHI is shared with your Group only with your authorization or as otherwise permitted by law. We will not use or disclose your PHI for any other purpose without your (or your representative’s) written authorization, except as described in our Notice of Privacy Practices (see below). Giving us authorization is at your discretion. this is only a brief summary of some of our key privacy practices. Our Notice of Privacy Practices, which provides additional information about our privacy practices and your rights regarding your Phi, is available and will be furnished to you upon request. to request a copy, please call our Member service Call Center at 1-800-464-4000 or 1-800-777-1370 (tty). you can also find the notice at your local Plan Facility or on our Web site at kp.org. Dispute resolution We are committed to promptly resolving your concerns. The following sections describe some disputeresolution options that may be available to you. Please refer to your Evidence of Coverage or Certificate of Insurance (or speak with a Member Service representative) for the disputeresolution options that apply to you. this is especially important if you are a Medicare, Medi-Cal, MrMiP, aiM, FehBP, or CalPers member because you have different disputeresolution options available. The information below is subject to change when your Evidence of Coverage or Certificate of Insurance is revised and 45 46 Policies and procedures the revised Evidence of Coverage or Certificate of Insurance replaces the information in this Guidebook. We will make every attempt to resolve your issue promptly, and we will send you our decision within 30 days of receiving a written or verbal complaint. We will respond in less than 30 days in the case of an expedited review as described in this section. We will send you a letter confirming our receipt of your complaint, grievance, or appeal within five days. note: If Member Services can resolve your grievance to your satisfaction by the end of the following business day, we will not provide any written communications relating to your issue. Complaints about quality of care or service or access to facilities or services If you have a complaint about your quality of care or service, or access to facilities or services, please contact a patient assistance coordinator or a member services representative at your local Plan facility, or call our Member Service Call Center at 1-800-464-4000 or 1-800-777-1370 (TTY) to discuss your issue. our representatives will advise you about our resolution process and ensure that the appropriate parties review your complaint. the Joint Commission contact information The Joint Commission is responsible for accreditation of health care facilities—for example, Kaiser Foundation Hospitals and Home Care and Hospice programs. Kaiser Permanente encourages the public to report any patient safety or quality of care concerns to hospital management. If the concerns cannot be resolved through the hospital, we encourage you to contact The Joint Commission’s office of Quality Monitoring at (630) 792-5636. The Joint Commission Complaint e-mail address is [email protected]. For more information, go to The Joint Commission Web site, jointcommission.org. or by mail to: office of Quality Monitoring The Joint Commission one Renaissance Blvd. oakbrook Terrace, IL 60181 expedited review You or your physician may ask that we make an expedited review (within three days) about your request when you submit a grievance or appeal if you are requesting services and supplies that you have not received; believe the services or supplies requested are medically urgent; or believe that we should provide, arrange, or continue the service or supply. visit kp.org Who may file The following persons may file a grievance: ➞ You may file for yourself. ➞ You may appoint someone as your authorized representative by completing our authorization form. Authorization forms are available from any Member Services department at a Plan facility or by calling our Member Service Call Center at 1-800-464-4000 or 1-800-777-1370 (TTY for the hearing/speech impaired). Your completed authorization form must accompany the grievance. ➞ You may file for your dependent children, except that they must appoint you as their authorized representative if they have the legal right to control release of information that is relevant to the grievance. ➞ You may file for your ward if you are a court-appointed guardian, except that they must appoint you as their authorized representative if they have the legal right to control release. ➞ You may file for your conservatee if you are a court-appointed conservator. ➞ You may file for your principal if you are an agent under a currently effective health care proxy, to the extent provided under state law. ➞ Your physician may request an expedited grievance as described under “Expedited review” above. Binding arbitration You have the right to voice complaints about Kaiser Permanente and the care we provide. Most member concerns are resolved through our complaint and grievance process. However, if an issue is not resolved to your satisfaction through that process, you can ask for binding arbitration by a neutral third party. We require that members use binding arbitration instead of a jury or court trial for certain matters that are not resolved by our dispute-resolution process. It is a legal proceeding that provides members with a fair, cost effective, and confidential means of resolving disputes. The office of the Independent Administrator is the neutral entity that administers Health Plan arbitrations. Typically, an arbitrator decides disputes within 18 to 24 months, and often in less than one year. The arbitrator’s decision is binding for both members and the Health Plan. For more information about binding arbitration, please refer to your Evidence of Coverage or Certificate of Insurance. If you need a current copy, call our Member Service Call Center at 1-800-464-4000 or 1-800-777-1370 (TTY). English-speaking members in Coachella Valley and western Ventura County may call 1-800-777-1256. 47 48 Policies and procedures independent Medical review (iMr) If you qualify, you or your authorized representative may have your issue reviewed through the independent medical review (IMR) process managed by the California department of Managed Health Care (dMHC). The dMHC determines which cases qualify for IMR. This review costs you nothing. If you decide not to request an IMR, you may give up the right to pursue some legal actions against us. You may qualify for IMR if your issue has been denied or is unresolved after 30 days (or three days if the request meets expedited review criteria), and one of the following criteria applies: ➞ Your request for a service that would otherwise be eligible for coverage has been denied, modified, or delayed based in whole or in part on a decision that the service is not medically necessary. ➞ The service you requested is for the treatment of a life-threatening or seriously debilitating condition and has been denied on the basis that it is experimental or investigational, and your treating physician certifies that you have a condition for which the standard therapies have not been effective for this condition or would not be medically appropriate for you, or we do not cover a standard therapy more beneficial than the one proposed by you or your physician. If you request IMR for this reason, the dMHC requires that you submit the following information to them: ➞ A written statement from your treating physician that includes one or more of the following: a statement that you meet these criteria and that standard therapies have not been effective in treating your condition, a description of the clinical reasons why standard therapies would not be appropriate, or a statement that there is no covered standard therapy that is more beneficial than the one being requested. ➞ If your treating physician is a Plan physician, he or she must also include a statement verifying that the requested therapy is likely to be more beneficial to you than any available standard therapies. If your treating physician is not a Plan physician, please contact our Member Service Call Center at 1-800-464-4000 (English), 1-800-788-0616 (Spanish), 1-800-757-7585 (Chinese dialects), or 1-800-777-1370 (TTY for the hearing/speech impaired), or the dMHC regarding non-Plan physician supporting documentation requirements for the IMR process. visit kp.org If the dMHC determines that your case is eligible for independent medical review, it will ask us to send your case to the dMHC’s independent medical review organization. The dMHC will promptly notify you of its decision after it receives the independent medical review organization’s determination. If the decision is in your favor, we will contact you to arrange for the service or payment. independent Medical review (iMr) for ePO plans Please note that the Independent Medical Review (IMR) process managed by the California department of Managed Health Care (dMHC) does not apply to coverage under an EPo plan. our EPo plans are underwritten by Kaiser Permanente Insurance Company, an insurance company regulated by the California department of Insurance (doI). For EPo plans, you may have the right to an IMR through the California department of Insurance. For more information about how to request an IMR, please call the KPIC toll free number at 1-800-464-4000 or contact the California doI at 1-800-927-helP (1-800-927-4357), or its Web site insurance.ca.gov. California Department of Managed health Care Department of Managed health Care contact information. The California department of Managed Health Care (dMHC) is responsible for regulating health care service plans. If you have a grievance against Kaiser Foundation Health Plan, Inc., call us at 1-800-464-4000 or 1-800-777-1370 (TTY) and use our grievance process before contacting the dMHC. Utilizing our grievance procedure does not prohibit any potential legal rightsor remedies that may be availableto you. If you need help with a grievance involving an emergency, a grievance that we have not satisfactorily resolved, or a grievance that has remained unresolved for more than 30 days, call the dMHC for assistance. In some cases, the dMHC also provides independent medical review (IMR). The IMR process provides an impartial review of medical decisions made by a health plan related to the medical necessity of a proposed service or treatment, coverage decisions for treatments that are experimental or investigational in nature, and payment disputes for emergency or urgent medical services. You can call the dMHC at 1-888-hMO-2219 or 1-877-688-9891 (TTY for the hearing/ speech impaired). Go to the dMHC’s Web site, hmohelp.ca.gov, for complaint forms, IMR application forms, and instructions. 49 50 Baldwin Park, Downey, and South Bay Using the facility listings Thefacilitylistingsarefullofuseful informationaboutthemedicalcenters, medicaloffices,andotherfacilitiesin yourarea�Foreachfacility,we generallylist: ➞ Location ➞ Departmentsandservices ➞ Hours ➞ Phonenumbers Tofindaspecificfacility: ➞ Look it up alphabetically.All facilitiesintheBaldwinPark, Downey,andSouthBayareas arelistedalphabetically� ➞ Look it up by facility number.Each facilityhasanumber�Forexample, theBaldwinParkMedicalCenteris 1 onthemap(page51),inthe addressesanddirections (page52),andinthelistings� Medical centers Medical offices Specialty facilities TheinformationinYour Guidebook to Kaiser Permanente Servicesisupdated periodically�Theavailabilityofphysicians,hospitals,providers,andservices maychange�IfyouhavequestionsaboutYour Guidebook,pleasecontact ourMemberServiceCallCenterat1-800-464-4000(English), 1-800-788-0616 (Spanish), 1-800-757-7585(Chinesedialects),or 1-800-777-1370(TTYforthe hearing/speechimpaired),7days,24hours�Closedholidays;closedat5p�m� thedayafterThanksgiving,ChristmasEve,andNewYear’sEve�Orvisit kp.org/facilitiesforthelatestupdatedinformation� 51 How to find facilities near you Tri Central Area MADRE ST A N IRE OK SH IC AVE 3 91 110 4 405 2 Bellflower 710 Lakewood SEPULVEDA BLVD Harbor City RD PA LO S VE RTH NO ES DR DR E ES AS T ERD SV O PAL 21 Carson MAIN ST 22 NORMANDIE AVE VERMONT AVE Torrance 103 12 Long 13 Beach NORWALK BLVD BELLFLOWER BLVD ROSECRANS AVE Gardena TORRANCE BLVD Lomita 105 CLARK AVE 10 GTON 17 11 8 9 19 LVD HB EAC OB D ON RED MADRONA AVE HAWTHORNE BLVD 1 BLVD 14 LAKEWOOD BLVD WESTERN AVE ER KING JR TERMINO AVE 105 25 WASH IN Downey BRO MARTIN LUTH ATLAN T ELIZABETH ST FIRESTONE BLV D BLVD 16 Norwalk IMPERIAL HWY 57 91 Anaheim 22 1 PA CI FI C CO 405 A S T W H Y Pacific Ocean Brea 5 ROLLING VISTA DR N 7 R BLVD La Palma S GATEWAY CENTER DR WHITTIE 605 EN DR Montebello AVE 6 Inglewood CROSSROADS PKWY S W Whittier HI TT PU IER TN BL AM VD ST AVE FLORENCE 5 605 57 Diamond Bar 60 IN G Y Cudahy DR TOW 15 110 S DR W PK TER EN NC 60 VI 10 10 VD West BL E K R Covina AV A M P ER TE 24 IN N C E E W ED AV PU LD AV T BA SE E N SU 1 CO PARAMOUNT BLVD W GARVEY AVE W Monterey Park San Dimas 23 E AV 10 Los Angeles Baldwin Park IC IF Alhambra C PA El Monte PR 110 CO PLE Y 101 20 ARROW HWY GOL D 2 DR BRID GEG AT ED R 5 Arcadia SAN GABRIEL BLVD Pasadena LONE HILL AVE Monrovia 210 VISTA VA LL EY 134 RENNELL AVE FOOTHILL BLVD ORANGE AVE 18 210 BLOOMFIELD AVE Glendale 170 SIERRA MADRE VILLA AVE Baldwin Park, Downey, and South Bay areas map 52 How to find facilities near you Addresses and directions 1 4 ➞ Chemical Dependency Recovery Program (CDRP) 23621MainSt� Carson,CA90745 Baldwin Park Medical Center Emergency services Urgent care services 1011BaldwinParkBlvd� BaldwinPark,CA91706 ➞ Health Education and Positive Choice Weight Loss Programs 23701MainSt� Carson,CA90745 Locatedeastofthe605Fwy�and southofthe10Fwy� From the 10 Fwy.:ExitBaldwinPark Blvd�andgosouth�Themedical centerisonBaldwinPark Blvd�,betweenBessAve�and DalewoodSt� 2 LocatedonthewestsideofMainSt�, ⁄2blocknorthofSepulvedaBlvd� 1 5 9400E�RosecransAve� Bellflower,CA90706 From the 60 Fwy.: ExitCrossroads Pkwy�,taketheCrossroadsPkwy� southturnoff� Locatedonthesoutheastcornerof RosecransAve�andClarkAve� 3 Crossroads Parkway Medical Offices 12801CrossroadsPkwy�S CityofIndustry,CA91746 Bellflower Medical Offices From the 605 Fwy.:ExitRosecrans Ave�andgowest�Themedical centerisonthecornerof RosecransAve�andClarkAve� Carson Medical Offices and Health Education Pavilion 6 Cudahy Medical Offices 7825AtlanticAve� Cudahy,CA90201 Locatedonthenorthwestcorner ofAtlanticAve�andElizabethSt� Bellflower Satellite Offices From the southbound 710 Fwy.: Exit FlorenceBlvd�,thenturnright(west)� TurnleftonAtlanticAve�The medicalofficesareontherightside� 14371ClarkAve� Bellflower,CA90706 Locatedonthesouthwestcornerof RosecransAve�andClarkAve� 7 Diamond Bar Medical Offices 1336BridgegateDr� DiamondBar,CA91765 LocatedonthecornerofCopleyDr� andBridgegateDr� How to find facilities near you 8 Downey Medical Center 13 Emergency services 9333E�ImperialHwy� Downey,CA90242 kp.org/downey 3900E�PacificCoastHwy� LongBeach,CA90804 Locatedonthesouthwestcornerof PacificCoastHwy�andTerminoAve�, 1blockwestofthetrafficcircleat LakewoodBlvd�andPacific CoastHwy� From 605 Fwy.:ExitImperialHwy�, gowestonImperialHwy�,andturn rightatArdisAve� From 105 Fwy.:ExitBellflowerBlvd�, gonorthonBellflowerBlvd�,turn LeftonImperialHwy�,andturnright atArdisAve� 9 14 From the 710 Fwy.:ExitImperial Hwy�andgowest�TurnleftonBullis Rd�andthenleftonMartinLuther KingJr�Blvd�Themedicalofficesare ontheright-handside� Garden Medical Offices LocatedwestoftheOrchard MedicalOffices� From the 510 Fwy.:ExitLongBeach Blvd�andgonorth�Turnrighton ImperialHwy�andthenrighton MartinLutherKingJr�Blvd�The medicalofficesareonthe right-handside� Gardena Medical Offices 15446S�WesternAve� Gardena,CA90249 Located1⁄2blocknorthofRedondo BeachBlvd�ontheeastsideof WesternAve� 11 Imperial Satellite Offices 12200BellflowerBlvd� Downey,CA90242 Locatedontheeastsideof BellflowerBlvd�,1⁄4milenorthof ImperialHwy� 12 Lomita Medical Offices 2081PalosVerdesDr�N Lomita,CA90717 Locatedonthenorthwestcorner ofRollingVistaDr�andPalos VerdesDr�N� Lynwood Medical Offices 3830MartinLutherKingJr�Blvd� Lynwood,CA90262 9353E�ImperialHwy� Downey,CA90242 10 Long Beach Medical Offices 15 Montebello Medical Offices 1550TownCenterDr� Montebello,CA90640 Locatedsouthofthe60Fwy�, adjacenttotheMontebelloTown Centershoppingcomplex� From the westbound 60 Fwy.:Exit ParamountBlvd�andturnleftgoing overthefreeway�Stayintheleftlane andturnleftonTownCenterDr� From the eastbound 60 Fwy.:Take theParamountBlvd�exit�Stayinthe centerlaneandgostraightthrough, crossingoverParamountBlvd�onto TownCenterDr�Themedicaloffices areontheimmediaterightside� 53 54 How to find facilities near you 16 17 Norwalk Medical Offices 20 12501E�ImperialHwy�,Ste�400 Norwalk,CA90650 1255W�ArrowHwy� SanDimas,CA91773 LocatedonthecornerofBloomfield Ave�andImperialHwy� LocatedonthecornerofW�Arrow Hwy�andRennellAve� From the eastbound 210 Fwy.:Exit atSunflowerandturnright�Goto ArrowHwy�andturnleft,thengoto RennellAve� Orchard Medical Offices Urgent care services 9449E�ImperialHwy� Downey,CA90242 Going north on the westbound 210/57 transition road:Exitat ArrowHwy�TurnleftonArrowHwy� andtravelwest1⁄2mile�Themedical officesareimmediatelywestof LoneHillAve� Locatedonthenorthwestcornerof BellflowerBlvd�andImperialHwy�, northof105Fwy� 18 Pasadena Medical Offices 3280E�FoothillBlvd� Pasadena,CA91107 Locatedoffthe210Fwy�,atthe MadreSt�exit� 19 San Dimas Medical Offices Rosecrans Offices 9333E�RosecransAve� Bellflower,CA90706 Locatedonthenorthwestcornerof RosecransAve�andClarkAve� From the 605 Fwy.: ExitRosecrans Ave�andgowest�Theclinicison thecornerofRosecransAve�and ClarkAve�,acrossthestreetfrom theBellflowerMedicalCenter� 21 South Bay Medical Center Emergency services Urgent care services 25825S�VermontAve� HarborCity,CA90710 (Mailingaddress) Locatedwestofthe110Fwy�,on thesouthsideofPacificCoastHwy� atVermontAve�Theemergency entranceisonthesoutheast cornerofPacificCoastHwy�and NormandieAve� ➞ Lakeside Medical Office Building 25825S�VermontAve� (Mailingaddress) ➞ Normandie North Medical Office Building 25965NormandieAve� ➞ Normandie South Medical Office Building 25975NormandieAve� ➞ Pacific Coast View 1030W�PacificCoastHwy� ➞ Parkview Medical Office Building 1050W�PacificCoastHwy� How to find facilities near you 22 23 Torrance Medical Offices 24 West Covina Medical Offices 20790MadronaAve� Torrance,CA90503 1249SunsetAve� WestCovina,CA91790 Located1blocknorthofTorrance Blvd�,onthecornerofMadronaAve� andEmeraldSt� Locatedsouthofthe10Fwy� From the eastbound 10 Fwy.:Exiton PuenteAve�andturnleft�Turnright onMercedAve�Themedicaloffices areonthecornerofMercedAve� andSunsetAve� West Covina Behavioral Health Offices 1511W�GarveyAve�N From the westbound 10 Fwy.:Exitat SunsetAve�TurnrightontoGarvey Ave�andleftonSunsetAve�The medicalofficesareonthecornerof SunsetAve�andMercedAve� 1539W�GarveyAve�N WestCovina,CA91790 From the eastbound 10 Fwy.:Exitat W�CovinaPkwy�Stayleftatthefork intheramp�TurnleftonW�Covina Pkwy�,whichbecomesPacificAve� TurnrightonOrangeAve�/Garvey Ave�Turnrightatthefirststopsign, thenturnrightontoGarveyAve�N� From the westbound 10 Fwy.:Exit ontoSunsetAve�Attheendofthe ramp,turnleftontoGarveyAve�N� 25 Whittier Medical Offices 12470WhittierBlvd� Whittier,CA90602 From the 605 Fwy.: ExitWhittier Blvd�andgoeast�Theclinicis locatedneartheintersectionof WhittierBlvd�andWashington Blvd�Parkinglotandentrance areonPutnamSt� 55 56 Baldwin Park Medical Center E EMERGENCY SERVICES PATIENT PARKING STRUCTURE PATIENT PARKING BESS AVE Baldwin Park Medical Center (hospital and medical offices) ENTRANCE DA LE ST AF O O F PA R KI LAGOON PARKING/STAFF PARKING W D ST N G PHYSICAL/ OCCUPATIONAL THERAPY PATIENT PARKING PATIENT PARKING CAFETERIA PATIENT DROP-OFF FOR PHYSICAL/ OCCUPATIONAL THERAPY MEDICAL CENTER MEDICAL OFFICE BUILDING PATIENT PARKING FOR PHYSICAL/ OCCUPATIONAL THERAPY E EMERGENCY PARKING N BALDWIN PARK BLVD Mapnottoscale 1 Baldwin Park Medical Center Emergency services Urgent care services HospitalandMedicalOffices 1011BaldwinParkBlvd� BaldwinPark,CA91706 Emergency Hours:7days,24hours Information Hospitaloperator 626 851-1011 Poison Control 800 222-1222 TTY for the Hearing or Speech Impaired Appts�/Info� 800 800-7990 Advice Nurse Advice(M–F,7a�m�–7p�m�; Sa,7a�m�–1p�m�) 800 780-1277 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Audiology and Speech Pathology Self-referrals accepted MedicalCenterBuilding,3rdFloor Hours:M–F,8:30a�m�–5p�m� Appointments 626 851-6100 Cancel/Msgs� 800 780-1277 HEARxWest hearingconsultant 626 851-6184 Cardiology, Endocrinology, Hematology, Infectious Disease, Nephrology, Oncology, Peritoneal Dialysis, Pulmonary By referral only Hours:M–F,8:30a�m�–5p�m� 800 780-1277 Info�/Msgs� Baldwin Park Medical Center Care Guidance Center Hours:M–F,8:30a�m�–5p�m� Information 562 622-3820 Providescasemanagementforthefrail elderlyandhealtheducationservicesfor eldersandtheirfamilies� Diagnostic Imaging SeeNuclearMedicineand Radiology/Mammography� Durable Medical Equipment/ Prosthetics and Orthotics Hours:M–F,8:30a�m�–6p�m�; Sa,8:30a�m�–5p�m� Information 562 622-4110 Family Medicine Hours:M–F,9a�m�–9:30p�m�; Sa,Su,holidays,8:30a�m�–8:30p�m� Advice/Appts�/ Cancel/Msgs� 800 780-1277 Gastroenterology (GI) By referral only Hours:M–F,8:30a�m�–5p�m� AdviceNurse (M–F,8a�m�–5p�m�) 626 851-6803 Appts�/Info� 626 851-6486 Self-referralaccepted forSigmoidoscopy� Genetics Referral preferred Hours:M–F,9a�m�–5p�m� Appts�/Info�/ Cancel/Msgs� 626 851-5920 Gift Shop Hospitallobby Hours:M–F,9:30a�m�–7:30p�m�; Sa,Su,9:30a�m�–5p�m� Information 626 851-5065 Gynecology SeeObstetrics/Gynecology� Head and Neck Surgery By referral only Hours:M–F,9a�m�–5p�m� Appointments 626 851-6100 Cancel/Msgs� 800 780-1277 Health Education Hours:M–F,8:30a�m�–5p�m� Information 626 851-5820 HEARx West Hearing Care Center 13512WhittierBlvd� Whittier,CA90605 Hours:M–F,9a�m�–5p�m�; eveningsandweekends, byappointmentonly Information 562 693-6106 Human Resources Hours:M–F,8:30a�m�–5p�m� Information 626 851-5200 JobLine 562 461-6909 Infusion Center Hours:M–Sa,8:30a�m�–5p�m�; Saturdayappointmentsasneeded fortreatment Appts�/Cancel 626 851-6034 Messages 800 780-1277 Inpatient Medical Records/ Medical Correspondence/Disability Hours:M–F,8a�m�–5p�m� Information 626 851-7304 Internal Medicine Hours:M–F,8:30a�m�–5p�m� Advice/Appts�/ Cancel/Msgs� 800 780-1277 Laboratory Hours:M–Sa,7:30a�m�–10p�m�; Su,7:30a�m�–1p�m� Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� 57 58 Baldwin Park Medical Center Long-term Care By referral only Hours:M–F,8:30a�m�–5p�m� Information 562 622-3823 Providescaretomembersinskilledand custodialnursinghomes� Obstetrics/Gynecology Hours:M–F,8:30a�m�–5p�m� Advice/Appts�/ Cancel/Msgs� 800 780-1277 Mammography SeeRadiology� Ophthalmology/Optical Center SeeVisionEssentialsby KaiserPermanente� Medical Social Worker Hours:M–F,8a�m�–5p�m� Information 626 851-7042 Orthopedics By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 626 851-5256 Member Services Benefits/HealthPlancoverage information/formsandbrochures Officehours:M–F,9a�m�–5p�m� • Member Service Call Center Phonehours:7days,24hours� Closedholidays;closedat5p�m� thedayafterThanksgiving, ChristmasEve,andNewYear’sEve English 800 464-4000 Spanish 800 788-0616 Chinesedialects 800 757-7585 TTY 800 777-1370 Pediatrics Hours:M–F,8:30a�m�–9:30p�m�; Sa,Su,holidays,8:30a�m�–8:30p�m� Information 626 851-1011 Advice/Appts�/ Cancel/Msgs� 800 780-1277 • Breastfeeding Clinic By appointment only Hours:M–F,9a�m�–4p�m� Appts�/Cancel/Msgs� 626 851-6013 Mohs Surgery By referral only Hours:M–F,9a�m�–5p�m� Appointments 626 851-6100 Cancel/Msgs� 800 780-1277 Neurology By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Info� 626 851-6090 Messages 800 780-1277 Nuclear Medicine By referral only Hours:M–F,8a�m�–4:30p�m� Appts�/Cancel/Info� 626 851-5130 Nutrition Education By referral only Hours:M–F,9a�m�–noonand1–5p�m�; someSaturdayappointments Appts�/Cancel/Msgs� 626 851-7021 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacies Onlinerefills kp.org/rxrefill • Family Medicine Pharmacy MedicalOfficeBuilding Hours:M–F,9a�m�–10p�m�; Sa,9a�m�–5p�m� Info�/Refillsbyphone 866 319-4265 • 1st Floor Medical Center Pharmacy Hours:7days,24hours Info�/Refillsbyphone 866 319-4249 • 2nd Floor Medical Center Pharmacy Hours:M–F,9a�m�–5p�m� Info�/Refillsbyphone 866 319-4264 Baldwin Park Medical Center Podiatry By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 626 851-5256 Urgent Care Officehours:M–F,8:30a�m�–9p�m�; Sa,Su,9a�m�–8p�m� Phonehours:M–F,7a�m�–7p�m�; Sa,7a�m�–1p�m� Advice/Appts� 800 780-1277 • KPOnCall Phonehours:M–F,7p�m�–7a�m�; Sa,Su,holidays,24hours After-hoursadvice 888 KPONCALL (888 576-6225) Pulmonary Lab By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Info� 626 851-7249 Urology By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 626 851-6381 Radiology/Mammography Hours:M–F,8a�m�–5p�m� Appts�/Cancel 626 851-5130 Mammographyservicesarelocatedin theMedicalOfficeBuilding� Vascular Surgery By referral only Appts�/Cancel/Msgs� 626 851-5800 Physical Medicine By referral only Hours:M–F,9a�m�–5p�m� Appts�/Msgs� 626 851-5572 Physical and Occupational Therapy By referral only Hours:M–F,7:30a�m�–6p�m� Appointments 626 851-2233 Rheumatology Hours:M–F,8:30a�m�–5p�m� First-timeappts�/Cancel 800 780-1277 Returnappts�/ Cancel/Msgs� 800 780-1277 Surgery By referral only GeneralSurgery Hours:M–F,8:30a�m�–5p�m� Appointments 626 851-5960 Cancel/Msgs� 626 851-5960 TTY for the Hearing or Speech Impaired Appts�/Info� 800 800-7990 Vision Essentials by Kaiser Permanente • Ophthalmology By referral only Hours:M–F,8:30a�m�–4:30p�m� Appts�/Cancel/Msgs� 626 851-6107 AdviceNurse 626 851-6462 After-hoursadvice 888 KPONCALL (888 576-6225) • Optical Center Eyeglasses,contactlenses Hours:M–Th,7:30a�m�–7p�m�; F,7:30a�m�–6p�m�; Sa,7:30a�m�–4p�m� Appts�/Cancel/Msgs� 800 780-1277 Contactlenses 626 851-6280 Information 626 851-5048 or 626 851-5049 Website kp2020.org Volunteer Services Medicalcenter,1stFloor Hours:M–F,9a�m�–5p�m� Forinformationandto becomeavolunteer 626 851-6444 59 Bellflower Campus 60 Bellflower Medical Offices Bellflower Medical Offices CLARK AVE PARKING H RT NO ING W ST WE NG WI PARKING ER NT CE ING W AC CE SS N PARKING STRUCTURE RO AD CRAN PARKING ROSE ENTRANCE/EXIT S AVE ST EA NG WI Mapnottoscale 2 Bellflower Medical Offices 9400E�RosecransAve� Bellflower,CA90706 Advice Nurse Advice(M–F,7a�m�–7p�m�; Sa,7a�m�–1p�m�) 800 823-4040 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Billing SeeBusinessServicesunderImperial SatelliteOfficesforthird-partybilling, Medicare,andMedi-Cal� See also OccupationalMedicineunder OrchardMedicalOfficesforworkers’ compensationbilling� See alsoMedicalRequests/Medical Records/Correspondenceunder OrchardMedicalOfficesfordisability andlifeinsurance� Breastfeeding Clinic By appointment only Hours:M–F,8:30a�m�–3p�m� Lactationfeeding/ breastfeedinghotline 562 461-6614 Bellflower Medical Offices Cardiology By referral only Module3400 Phonehours:M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m� Appts�/Msgs� (M–F,7:30a�m�–5p�m�) 562 461-3333 Diagnostic Imaging Hours:M–F,8:30a�m�–5p�m� Appointments 562 461-6345 Genetics Referral preferred Hours:M–F,9a�m�–5p�m� Appts�/Cancel/ Info�/Msgs� 562 657-4842 Gynecology SeeObstetrics/Gynecology� Hearing See HEARxWestHearingCareCenter� HEARx West Hearing Care Centers • Bellflower HEARx 9400RosecransAve� Bellflower,CA90706 Hours:M–F,9a�m�–5p�m�; after-hoursandweekends byappointmentonly Information 562 804-3119 • Whittier HEARx 13512WhittierBlvd�,Ste�G3 Whittier,CA90605 Hours:M–F,9a�m�–5p�m�; after-hoursandweekends byappointmentonly Information 562 693-6106 Laboratory Hours:M–F,7a�m�–6p�m� Information 562 461-4967 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Long-term Care SeeImperialSatelliteOffices� Medical Library AdministrationBuilding 1stFloor Officehours:M–F,8:30a�m�–6p�m� Information 562 461-4247 Medical Requests/Correspondence • Inpatient records 9449ImperialHwy� BuildingD,Ste�139 Hours:M,8a�m�–6p�m�; Tu–F,8a�m�–5p�m� Information 562 777-2850 • Medical office records See OrchardMedicalOffices� Member Services Benefits/HealthPlancoverage information/formsandbrochures Officehours:M–F,9a�m�–5p�m� • Member Service Call Center Phonehours:7days,24hours� Closedholidays;closedat5p�m� thedayafterThanksgiving, ChristmasEve,andNewYear’sEve English 800 464-4000 Spanish 800 788-0616 Chinesedialects 800 757-7585 TTY 800 777-1370 Nephrology By referral only Module3700 Phonehours:M–F,8:30a�m�–5p�m� Appts�/Cancel 562 461-6503 Messages 562 461-3344 Neurology By referral only Module3300 Phonehours:M–F,8:30a�m�–5p�m� Appts�/Msgs� 562 461-4434 61 62 Bellflower Medical Offices Obstetrics/Gynecology Phonehours:M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays Advice/Appts�/ Cancel/Msgs� 800 823-4040 Pulmonary LabBy referral only Module3300 Phonehours:M–F,8:30a�m�–5p�m� Appointments 562 461-3333 Messages(M–F,7:30a�m�–5p�m�) 562 461-3333 Oncology By referral only Module3200 Phonehours:M–F,8:30a�m�–5p�m� Appointments 562 461-3333 Messages (M–F,7:30a�m�–5p�m�) 562 461-3333 Surgery By referral only Generalsurgery Module4400 Phonehours:M–F,8:30a�m�–5p�m� Appts�/Msgs� 562 461-3345 Optical Center SeeVisionEssentialsby KaiserPermanente� Pediatrics See Cudahy,Orchard, orWhittierMedicalOffices� Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy • Outpatient Pharmacy Hours:M–F,9a�m�–5p�m� Info�/Refillsbyphone 866 331-9027 Mail-orderPharmacy 866 206-2986 Onlinerefills kp.org/rxrefill • Downey 24-hour Discharge Pharmacy DowneyMedicalCenter 9333ImperialHwy�,1stFloor Downey,CA90242 Hours:7days,24hours Info�/Refillsbyphone 800 231-1096 Mail-orderPharmacy 866 206-2986 Onlinerefills kp.org/rxrefill TTY for the Hearing or Speech Impaired Appts�/Info� 800 800-7990 Urgent Care AdultMedicineandPediatrics Phonehours:M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays Advice/Appts� 800 823-4040 See alsoPediatricsatCudahyMedical OfficesorSurgicalUrgentCareat OrchardMedicalOffices� Utilization Management/ Discharge Planning Information 562 657-9260 Vision Essentials by Kaiser Permanente • Optical Center Eyeglasses,contactlenses Hours:M–Th,7a�m�–7p�m�; F,8:30a�m�–5:30p�m�; Sa,7:30a�m�–3:30p�m� Information 562 461-6981 Website kp2020.org Women and Children’s Case Management Phonehours:8:30a�m�–3p�m� Casemanagers 562 461-6844 Carson Medical Offices 3 Bellflower Satellite Offices 14371ClarkAve� Bellflower,CA90706 Diabetic Foot Care Center By referral only Phonehours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 562 461-6700 Podiatry By referral only Phonehours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 562 461-6700 Wound Care By referral only Phonehours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 562 461-6700 4 Carson Medical Offices 23621MainSt� Carson,CA90745 Addiction Medicine/ Chemical Dependency Recovery Program (CDRP) Hours:M–Th,8:30a�m�–9p�m�; F,8:30a�m�–5:30p�m�; Sa,Su,8a�m�–noon; closedholidays Appts�/Msgs� 310 513-6707 • Behavioral Health Care Member Help Line After-hours,weekends, andholidays 800 900-3277 Health Education 23701MainSt� Officehours:M–F,8:30a�m�–5p�m� Appts�/Msgs�(M–F,8a�m�–noon and1–5p�m�) 310 517-2940 Information 310 816-5440 Classes,literature,andaudiovisual materialsonawiderangeofhealth, nutrition,anddisease-relatedsubjects� • Positive Choice Weight Loss Programs 23701MainSt� Officehours:M–Th,10a�m�–7:30p�m� Appts�/Messagecenter 310 816-5394 Weightlossprograms,includingthe Optifastprogram/Trimdownprograms� Nutrition Hours:M–F,8:30a�m�–5p�m� Appts�/Msgs�(M–F,8a�m�–noon and1–5p�m�) 310 517-2940 63 64 Crossroads Parkway Medical Offices 5 Crossroads Parkway Medical Offices 12801CrossroadsPkwy�S CityofIndustry,CA91746 Allergy Hours:M–F,8:30a�m�–5p�m� Firsttimeappts� 562 463-4377 Routineappts�/ Cancel/Msgs� 800 780-1277 Dermatology By referral only Hours:M–F,8:30a�m�–5p�m� Firsttimeappts� 562 463-4377 Routineappts� /Cancel/Msgs� 800 780-1277 Occupational Health Center (Kaiser On-the-Job®) Medicaltreatmentforwork-related injuriesandillnesses Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/ Info�/Msgs� 562 463-4357 Pharmacy Hours:M–F,9a�m�–5p�m� Info�/Refillsbyphone 866 214-7514 Onlinerefills kp.org/rxrefill TTY for the Hearing or Speech Impaired Appts�/Info� 800 800-7990 6 Cudahy Medical Offices 7825AtlanticAve� Cudahy,CA90201 Advice Nurse Advice(M–F,7a�m�–7p�m�; Sa,7a�m�–1p�m�) 800 823-4040 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Diabetes Retinal Screening Hours:M,8:30–11:45a�m� and5–6p�m�; Tu,Th,8:30–11a�m�and5–6p�m� Phonehours:M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays Appts�/Cancel/Msgs� 800 823-4040 Diagnostic Imaging SeeRadiology� Family Medicine Phonehours:M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays Advice/Appts�/ Cancel/Msgs� 800 823-4040 • Adult Nurse Visits Hours:M–Th,8:30a�m�–12:30p�m� and1:30–5:30p�m�; F,8:30a�m�–4:30p�m� Phonehours:M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays Information 800 823-4040 Gynecology SeeObstetrics/Gynecology� Cudahy Medical Offices Laboratory Hours:M–Th,8:15a�m�–6:30p�m�; F,8:15a�m�–4:30p�m� Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Mammography Officehourswithappointment: M–F,9a�m�–5p�m� Walk-inhours:M–F,9–11:30a�m� and1:30–4p�m� Phonehours:M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays Information 800 823-4040 Medical Social Worker Hours:M–F,8:30a�m�–5p�m� Counselingand assistance 323 562-6472 Obstetrics/Gynecology Officehours:M–F,8:30a�m�–4:30p�m� Phonehours:M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays Advice/Appts�/ Cancel/Msgs� 800 823-4040 Optical Center SeeVisionEssentialsby KaiserPermanente� Pediatrics Phonehours:M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays Advice/Appts�/ Cancel/Msgs� 800 823-4040 • Pediatric nurse visits Hours:M–Th,8:30a�m�–12:30p�m� and1:30–5:30p�m�; F,8:30a�m�–12:30p�m� and1:30–4:30p�m�; drop-incareavailable Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M,W,Th,8:15a�m�–6:30p�m�; Tu,F,8:15a�m�–5p�m� Info�/Refillsbyphone 866 340-5613 Onlinerefills kp.org/rxrefill Radiology Hours:M–Th,8:30a�m�–7p�m�; F,8:30a�m�–noonand1:30–5p�m� Phonehours:M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays Information 562 657-7300 TTY for the Hearing or Speech Impaired Appts�/Info� 800 800-7990 Vision Essentials by Kaiser Permanente • Optical Center Eyeglasses,contactlenses Phonehours:M–F,8:15a�m�–4:45p�m�; closedsecondTuesdayof eachmonth,noon–2p�m� Appts�/Info� 323 562-6452 Website kp2020.org 65 66 Diamond Bar Medical Offices 7 Diamond Bar Medical Offices 1336BridgegateDr� DiamondBar,CA91765 Advice Nurse Advice(M–F,7a�m�–7p�m�; Sa,7a�m�–1p�m�) 800 780-1277 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Family Medicine/Pediatrics/ Obstetrics/Gynecology Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 800 780-1277 Laboratory Hours:M–F,8:30a�m�–5p�m� Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–F,8:30a�m�–5:30p�m� Information 866 551-9630 Onlinerefills kp.org/rxrefill Radiology Hours:M–F,8:30a�m�–12:30p�m� and1:30–5p�m� Appointments 626 851-5130 TTY for the Hearing or Speech Impaired Appts�/Info� 800 800-7990 Downey Medical Center Downey Medical Center (hospital and medical offices) CONGRESSMAN STEVE HORN WAY PARKING PARKING DOWNEY MEDICAL CENTER GARDEN MEDICAL OFFICES PARKING PARKING PARKING STRUCTURE PARKING PARKING N BELLFLOWER BLVD PARKING ARDIS AVENUE E KAISER PERMANENTE E EMERGENCY SERVICES ORCHARD MEDICAL OFFICES HOSPITAL & MEDICAL OFFICES PARKING FACILITIES ENTRANCE SHUTTLE BUS STOP IMPERIAL HWY Map not to scale 8 Downey Medical Center Emergency services Urgent care services Hospital and Medical Offices 9333 Imperial Highway Downey, CA 90242 kp.org/downey Emergency Hours: 7 days, 24 hours Info./Hospitalized patients562 657-7900 Information Operator 800 823-4040 TTY for the Hearing or Speech Impaired 800 800-7990 Poison Control 800 222-1222 Advice Nurse Advice (M–F, 7 a.m.–7 p.m.; Sa, 7 a.m.–1 p.m.) 800 823-4040 •KPOnCall After-hours advice (M–F, 7 p.m.–7 a.m.; Sa, Su, 24 hours) 888 KPONCALL (888 576-6225) Billing See Business Services under Imperial Satellite Offices for third-party billing, Medicare, and Medi-Cal. See also Occupational Medicine under Orchard Medical Offices for workers’ compensation billing. See also Medical Requests/ Correspondence under Orchard Medical Offices for disability and life insurance. 67 68 Downey Medical Center Diagnostic Imaging Hours:M–F,7a�m�–9p�m�; Sa,8a�m�–4:30p�m� Appointments (M–F,7a�m�–5p�m�) 562 657-7300 Durable Medical Equipment/ Prosthetics and Orthotics Hours:M–F,8:30a�m�–6p�m�; Sa,8:30a�m�–5p�m� Information 562 622-4110 Genetics Referral preferred Hours:M–F,9a�m�–5p�m� Appts�/Cancel/ Info�/Msgs� 562 657-4842 Gift Shop Hours:M–F,9a�m�–8p�m�; Sa,Su,10a�m�–2p�m�; subjecttovolunteerstaffavailability Information 562 657-9111 Hearing SeeHEARxWestHearingCareCenters� HEARx West Hearing Care Centers • Bellflower HEARx West 14359-61ClarkAve� Bellflower,CA90706 Hours:M–F,9a�m�–5p�m�; after-hoursandweekends byappointmentonly Information 562 804-3119 • Whittier HEARx 13512WhittierBlvd�,Ste�G3 Whittier,CA90605 Hours:M–F,9a�m�–5p�m�; after-hoursandweekends byappointmentonly Information 562 693-6106 Laboratory Hours:M–F,7:30a�m�–6p�m� Information 562 657-8652 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Long-term Care SeeImperialSatelliteOffices� Medical Requests/Correspondence Inpatientrecords Hours:M–F,9a�m�–5p�m� Information 562 777-2850 Medicalofficerecords, seeOrchardMedicalOffices� Medical Social Worker Hours:M–F,8a�m�–5p�m� Counselingand assistance 562 657-8590 Member Services Benefits/HealthPlancoverage information/formsandbrochures Officehours:M–F,9a�m�–5p�m� • Member Service Call Center Phonehours:7days,24hours� Closedholidays;closedat5p�m� thedayafterThanksgiving, ChristmasEve,andNewYear’sEve English 800 464-4000 Spanish 800 788-0616 Chinesedialects 800 757-7585 TTY 800 777-1370 Optical Center SeeVisionEssentialsby KaiserPermanenteatRosecransOffices� Pediatrics SeeCudahy,Orchard orWhittierMedicalOffices� Garden Medical Offices Peritoneal Dialysis Hours:M–F,8a�m�–5p�m� 9 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:7days,24hours Info�/Refillsbyphone Mail-orderPharmacy Onlinerefills 800 231-1096 866 206-2986 kp.org/rxrefill Urgent Care AdultMedicineandPediatrics Phonehours:M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays Appts�/Advice 800 823-4040 SeealsoPediatricsatCudahy MedicalOfficesandSurgicalUrgent CareatOrchardMedicalOffices� • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Utilization Management/ Discharge Planning 562 657-9260 Information Vision Essentials by Kaiser Permanente SeeRosecransOffices� Garden Medical Offices 9353E�ImperialHwy� Downey,CA90242 Advice Nurse Advice(M–F,7a�m�–7p�m�; Sa,7a�m�–1p�m�) 800 823-4040 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Gastroenterology (GI) By referral only Phonehours:M–F,7:30a�m�–5p�m� Appts�/Msgs� 562 657-4292 Integrated Pain Management By referral only Phonehours:M–F,9a�m�–5:30p�m� Appts�/Msgs� 562 657-2860 Orthopedics By referral only Phonehours:M–F,8:30a�m�–5p�m� Appts�/Msgs� 562 657-4110 Pain Block Clinic By referral only Phonehours:M–F,8a�m�–4p�m� Appts�/Msgs� 562 657-4291 Pharmacy • Garden Pharmacy Hours:M–F,9a�m�–5p�m� Information 562 657-4101 Refillsbyphone 562 657-4100 Onlinerefills kp.org/rxrefill Physical Medicine By referral only Phonehours:M–F,7:30a�m�–5p�m� Appts�/Msgs� 562 657-2424 Physical Therapy By referral only Phonehours:M–F,7:30a�m�–5:30p�m� Appts�/Msgs� 562 657-2823 Procedure Center Appts�/Msgs� 562 657-4292 69 70 Garden Medical Offices Speech Therapy/Speech Pathology By referral only Phonehours:M–F,8:30a�m�–5:30p�m� Appts�/Info� 562 657-2720 TTY for the Hearing or Speech Impaired Appts�/Info� 10 800 800-7990 Gardena Medical Offices 15446S�WesternAve� Gardena,CA90249 Internal Medicine Officehours:M–F,8:30a�m�–4:30p�m� Appts�/Msgs�(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays) 800 780-1230 Laboratory Hours:M–F,8a�m�–5p�m� Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Medical Social Worker By appointment only Appointments 310 517-2935 Advice Nurse Advice(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�) 800 780-1230 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Obstetrics/Gynecology Officehours:M–F,8:30a�m�–4:30p�m� Appts�/Msgs�(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays) 800 780-1230 Allergy Injections By referral only Officehours:W,1:30–4:30p�m� Appts�/Msgs�(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays) 800 780-1230 Pediatrics Officehours:M–F,8:30a�m�–4:30p�m� Appts�/Msgs�(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays) 800 780-1230 Diagnostic Imaging By referral only Radiology,X-ray SeeSouthBayMedicalCenter� Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Family Medicine Officehours:M–F,8:30a�m�–4:30p�m� Appts�/Msgs�(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays) 800 780-1230 Gynecology SeeObstetrics/Gynecology� Optometry/Optical Center SeeVisionEssentialsby KaiserPermanente� Pharmacy Hours:M–F,8:30a�m�–6p�m� Information 310 217-5444 Refillsbyphone 310 217-5454 Onlinerefills kp.org/rxrefill Imperial Satellite Offices Physical Therapy/Physical Medicine/ Occupational Therapy By referral only Hours:M–F,8:30a�m�–4:30p�m� Appts�/Msgs� 310 517-4060 Podiatry By referral only Hours:M–Th,8:30a�m�–3p�m� Appts�/Msgs�(M–F,8a�m�–noon and1–5p�m�) 310 517-2940 TTY for the Hearing or Speech Impaired Appts�/Info� 800 800-7990 Urgent Care See SouthBayMedicalCenter� Vision Essentials by Kaiser Permanente • Optometry Officehours:M–F,8:30a�m�–4:30p�m� Appts�/Msgs�(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays) 800 780-1230 • Optical Center Eyeglasses Hours:M–F,8:30a�m�–4:30p�m� Information 310 217-5370 Website kp2020.org 11 Imperial Satellite Offices 12200BellflowerBlvd� Downey,CA90242 Business Services Phonehours:M–F,8:30a�m�–5p�m� Third-partybilling,Medicare, andMedi-Cal 562 622-4190 Care Guidance Center Hours:M–F,8:30a�m�–5p�m� Information 562 622-3820 Providescasemanagementforthefrail elderlyandhealtheducationservicesfor eldersandtheirfamilies� Durable Medical Equipment/ Prosthetics and Orthotics Hours:M–F,8:30a�m�–6p�m�; Sa,8:30a�m�–5p�m� Information 562 622-4110 Health Education Officehours:M–F,8:30a�m�–4:30p�m� Information 562 622-4150 Classes,literature,andaudiovisual materialsonawiderangeofhealth, nutrition,anddisease-relatedsubjects� Home Health Phonehours:7days,8:30a�m�–5p�m� Information 888 215-4350 Hospice Phonehours:7days,24hours Information 888 215-4300 Long-term CareBy referral only Hours:M–F,8:30a�m�–5p�m� Information 562 622-3823 Providescaretomembersinskilledand custodialnursinghomes� 71 72 Lomita Medical Offices 12 Lomita Medical Offices 2081PalosVerdesDr�N Lomita,CA90717 Psychiatry Officehours:M–F,7a�m�–7p�m�; Sa,8:30a�m�–12:30p�m� Phonehours:M–F,7a�m�–7p�m� Appts�/Msgs� 310 325-6542 • Behavioral Health Care Member Help Line After-hours,weekends, 800 900-3277 andholidays 13 Long Beach Medical Offices 3900E�PacificCoastHwy� LongBeach,CA90804 Advice Nurse Advice(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�) 800 780-1230 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Allergy Injections By referral only Officehours:Tu,F,1:30–4:30p�m� Appts�/Msgs�(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays) 800 780-1230 Diagnostic ImagingBy referral only Radiology,X-ray Hours:M–F,8:30a�m�–4:30p�m� Cancel/Msgs� 310 517-2957 • Mammography Self-referrals accepted Hours:M–F,8:30a�m�–4:30p�m� Appts�/Msgs�(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays) 800 780-1230 Family Medicine Officehours:M–F,8:15a�m�–4:45p�m� Appts�/Msgs�(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays) 800 780-1230 Gynecology SeeObstetrics/Gynecology� Information Operator 310 325-5111 Internal Medicine Officehours:M–F,8:15a�m�–4:45p�m� Appts�/Msgs�(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays) 800 780-1230 Laboratory Hours:M–F,7:30a�m�–5p�m� Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Medical Social Worker By appointment only Appointments 310 517-2935 Obstetrics/Gynecology Officehours:M–F,8:15a�m�–4:45p�m� Appts�/Msgs�(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays) 800 780-1230 Optometry/Optical Center SeeVisionEssentialsby KaiserPermanente� Pediatrics Officehours:M–F,8:15a�m�–4:45p�m� Appts�/Msgs�(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays) 800 780-1230 Lynwood Medical Offices Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–F,8:30a�m�–6p�m� Information 562 986-2266 Refillsbyphone 562 986-2255 Onlinerefills kp.org/rxrefill Physical Therapy By referral only Hours:M–F,8:30a�m�–4:30p�m� Appts�/Msgs� 310 517-4060 Podiatry By referral only Hours:M–F,8:30a�m�–4:30p�m� Appts�/Msgs�(M–F,8a�m�–noon and1–5p�m�) 310 517-2940 TTY for the Hearing or Speech Impaired Appts�/Info� 800 800-7990 Urgent Care See SouthBayMedicalCenter� Vision Essentials by Kaiser Permanente • Optometry Officehours:M–F,8:30a�m�–4:30p�m� Appts�/Msgs�(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays) 800 780-1230 • Optical Center Eyeglasses Hours:M–F,8:30a�m�–4:30p�m� Information 562 986-2333 Website kp2020.org Volunteer Services Hours:M–F,9a�m�–4p�m� Forinformationandto becomeavolunteer 310 517-2182 14 Lynwood Medical Offices 3830MartinLuther KingJr�Blvd� Lynwood,CA90262 Advice Nurse Advice(M–F,7a�m�–7p�m�; Sa,7a�m�–1p�m�) 800 823-4040 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Family Medicine, Pediatrics Officehours:M–F,8:30a�m�–5p�m� Information 310 604-5700 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� TTY for the Hearing or Speech Impaired Appts�/Info� 800 800-7990 73 74 Montebello Medical Offices 15 Montebello Medical Offices 1550TownCenterDr� Montebello, CA90640 Servicesatthisfacilityareprovided inEnglish,Spanish,andseveral Chinesedialects,including CantoneseandMandarin� Advice Nurse Advice(M–F,7a�m�–7p�m�; Sa,7a�m�–1p�m�) 800 780-1277 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Family Medicine, Pediatrics Hours:M–F,8:30a�m�–5p�m� Information 626 851-1011 Advice/Appts�/ Cancel/Msgs� 800 780-1277 Gynecology SeeObstetrics/Gynecology� Laboratory Hours:M–F,8:30a�m�–5p�m� Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Mammography SeeRadiology� Member Service Call Center Phonehours:7days,24hours� Closedholidays;closedat5p�m� thedayafterThanksgiving, ChristmasEve,andNewYear’sEve English 800 464-4000 Spanish 800 788-0616 Chinesedialects 800 757-7585 TTY 800 777-1370 Obstetrics/Gynecology Hours:M–F,8:30a�m�–5p�m� Information 626 851-1011 Appts�/Cancel/Msgs� 800 780-1277 Optometry/Optical Center SeeVisionEssentialsby KaiserPermanente� Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–W,8:30a�m�–5:30p�m�; Th,F,8:30a�m�–5:30p�m� Info�/Refillsbyphone 877 425-7616 Onlinerefills kp.org/rxrefill Radiology/Mammography Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel 626 851-5130 TTY for the Hearing or Speech Impaired Appts�/Info� 800 800-7990 Vision Essentials by Kaiser Permanente • Optometry Hours:M–F,7:30a�m�–4p�m� Information 323 724-7046 Appts�/Cancel/Msgs� 800 780-1277 • Optical Center Eyeglasses,contactlenses Hours:M–F,7:30a�m�–4p�m� Information 323 724-7046 Appts�/Cancel/Msgs� 800 780-1277 Website kp2020.org Orchard Medical Offices 16 Norwalk Medical Offices 12501E�ImperialHwy� Ste�400 Norwalk,CA90650 Psychiatry/School Problems Clinic Clinichours:M–F,7a�m�–7p�m�; Sa,8a�m�–noon Phonehours:M–Th,7a�m�–6p�m�; F,7a�m�–5p�m� Appts�/Cancel/Msgs� 562 807-6100 Clinicforchildren,adolescents,and youngadultstoage24� • Behavioral Health Care Member Help Line After-hours,weekends, andholidays 800 900-3277 17 Orchard Medical Offices Urgent care services 9449E�ImperialHwy� Downey,CA90242 Addiction Medicine Hours:M–F,9a�m�–9p�m�; Sa,Su,9a�m�–1p�m� Appointmentsandwalk-insavailable Appts�/Info� 562 657-2011 • Behavioral Health Care Member Help Line After-hours,weekends, 800 900-3277 andholidays Advice Nurse Advice(M–F,7a�m�–7p�m�; Sa,7a�m�–1p�m�) 800 823-4040 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Allergy By referral only Phonehours:M–F,7:30a�m�–4:45p�m� Appointments 562 657-2626 Asthma Clinic By referral only AdultAsthmaCareProgram Phonehours:M,10a�m�–6:30p�m�; Tu–F,9a�m�–5p�m� Appointments 562 657-2236 Audiology Self-referrals accepted Officehours:M–F,8:45a�m�–4:45p�m� Appts�/Info� 562 657-4500 HEARxconsultant 562 657-2898 Billing See BusinessServicesunderImperial SatelliteOfficesforthird-partybilling, Medicare,andMedi-Cal� See alsoOccupationalMedicinefor workers’compensationbilling� Blood Donor Center Phonehours:M–F,8:30a�m�–8p�m� Appts�/Info� 562 657-2800 Dermatology By referral only Phonehours:M–F,7:30a�m�–4:45p�m� Appointments 562 803-1331 Diabetes Clinic Phonehours:M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays Appts�/Cancel/Msgs� 800 823-4040 Diagnostic Imaging SeeRadiology� 75 76 Orchard Medical Offices Endocrinology By referral only Phonehours:M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�;closedholidays Appts�/Cancel/Msgs� 800 823-4040 Family Medicine 1 Hours:M–F,8:30a�m�–4:30p�m�; Nursevisithoursclosed M–F,12:30–1:30p�m� Phonehours:M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays Appts�/Advice/ Cancel/Msgs� 800 823-4040 Family Medicine 2 Hours:M–Th,8:30a�m�–7p�m�; F,8:30a�m�–4:30p�m�; Nursevisithoursclosed M–F,12:30–1:30p�m� Phonehours:M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays Advice/Appts�/ Cancel/Msgs� 800 823-4040 Gynecology SeeObstetrics/Gynecology� Head and Neck Surgery By referral only Phonehours:M–F,8:45a�m�–4:45p�m� Information 562 657-4500 Internal Medicine Phonehours:M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays Appts�/Msgs� 800 823-4040 Laboratory Hours:M–F,7:30a�m�–6p�m�; Sa,7a�m�–1p�m� Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Mammography Hours:7days,7:30a�m�–6p�m� Phonehours:M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays Appts�/Info� 800 823-4040 Medical Requests/Medical Records/ Correspondence Outpatient Officehours:M,8a�m�–6p�m�; Tu–F,8a�m�–5p�m� Phonehours:M–F,9a�m�–3p�m� Disabilities 562 777-2850 Generalcorrespondence 562 777-2850 Lifeinsurance 562 777-2853 Subpoenas 562 777-2852 Medical Social Worker Hours:M–F,8:30a�m�–5p�m� Counseling andassistance 562 657-2707 Member Services Benefits/HealthPlancoverage information/formsandbrochures Officehours:M–F,9a�m�–5p�m� • Member Service Call Center Phonehours:7days,24hours� Closedholidays;closedat5p�m� thedayafterThanksgiving, ChristmasEve,andNewYear’sEve English 800 464-4000 Spanish 800 788-0616 Chinesedialects 800 757-7585 TTY 800 777-1370 Mental Health SeePsychiatry� Obstetrics/Gynecology Hours:M–F,8:30a�m�–5p�m� Walk-inPaptest:M–F,7a�m�–5p�m� After-hoursclinicsbyappt�only Phonehours:M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays Advice/Appts�/ Cancel/Msgs� 800 823-4040 Orchard Medical Offices Occupational Health Center (Kaiser On-the-Job®) Medicaltreatmentforwork-related injuries,illnesses,andworkers’ compensationbilling Hours:M–Th,8:30a�m�–5p�m�; F,9a�m�–5p�m� Advice/Appts�/Cancel/ Info�/Msgs� 562 657-2200 Ophthalmology SeeVisionEssentialsby KaiserPermanente� Patient Business Phonehours:M–F,8:30a�m�–7p�m�; Sa,8:30a�m�–5p�m� Eligibility 866 371-0044 PreadmissionsUnit 866 252-0073 Refunds 562 657-2603 Pediatrics Phonehours:M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays Appts�/Cancel/Msgs�/ Advice(24hours) 800 823-4040 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacies Onlinerefills kp.org/rxrefill • Pharmacy—Main Pharmacy Mainpharmacy,1stFloor Hours:7days,8:30a�m�–9p�m� Information 562 657-2020 Refillsbyphone 800 776-1318 • Pharmacy—1st Floor 1stFloor Hours:M–F,9a�m�–5p�m� Information 562 657-2030 Refillsbyphone 562 657-2400 • Pharmacy—Pediatrics 3rdFloor Hours:M–F,9a�m�–7p�m� Information 562 657-2230 Refillsbyphone 562 657-2232 Psychiatry Building4,Ste�206 Clinichours:M–Th,7a�m�–7p�m�; F,7a�m�–5:15p�m�; Sa,8a�m�–noon Phonehours:M–Th,7a�m�–6p�m�; F,7a�m�–5p�m� Appts�/Cancel/Msgs� 562 807-6200 Foradults25andolder�Children, adolescents,andyoungadultsto age24,seeNorwalkMedicalOffices� • Behavioral Health Care Member Help Line After-hours,weekends, andholidays 800 900-3277 Radiology Officehours:M–F,8:30a�m�–5p�m� Phonehours:M–F,8a�m�–5p�m� Appts�/Msgs� 562 461-3333 Pleasecallyourphysicianfor testresults� Rheumatology By referral only Phonehours:M–F,8:30a�m�–5p�m� Appts�/Msgs� (M–F,7:30a�m�–5p�m�) 800 823-4040 Surgical Urgent Care By appointment Forminorinjuries BuildingD,Ste�120 Officehours:7days,9a�m�–8:30p�m� Phonehours:M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays Appointments 800 823-4040 TTY for the Hearing or Speech Impaired Appts�/Info� 800 800-7990 77 78 Orchard Medical Offices Urgent Care By appointment only Officehours:M–F,5–8:30p�m�; Sa,Su,9a�m�–8:30p�m� Phonehours:M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays Advice/Appts� 800 823-4040 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Urology By referral only Phonehours:M–F,8:45a�m�–4:45p�m� Appts�/Cancel 562 657-4545 Vision Essentials by Kaiser Permanente • Ophthalmology By referral only BuildingB,Ste�112 Hours:M–F,8:15a�m�–4:45p�m� Appts�/Cancel/Msgs� 562 461-3084 18 Pasadena Medical Offices 3280E�FoothillBlvd� Pasadena,CA91107 kp.org/losangeles Advice Nurse Advice(M–F,7a�m�–7p�m�; Sa,7a�m�–noon) 800 954-8000 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Allergy By referral only Hours:Tu,9a�m�–4:30p�m�; Th,F,1–4:30p�m� Information 626 583-2325 Dermatology By referral only Hours:Th,1:30–5p�m� Information 800 954-8000 Diagnostic Imaging Appts�/Cancel/Msgs� 800 954-8000 • Bone Density Hours:M–F,8:30a�m�–5p�m� • Mammography Hours:M–F,8:30a�m�–5p�m� Family Medicine By appointment only Hours:M–Th,8:30a�m�–7p�m�; F,8:30a�m�–5p�m�; Sa,8:30a�m�–noon Information 800 954-8000 Gynecology SeeObstetrics/Gynecology� Laboratory Hours:M–Th,8:15a�m�–6:30p�m�; F,8:15a�m�–5p�m�; Sa,8:15a�m�–noon; closedSundayandholidays Information 626 583-2326 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Nurse Clinic Walk-ins and by appointment Hours:M–F,8:30a�m�–4:30p�m�; Sa,8:30a�m�–noon Information 800 954-8000 Obstetrics/Gynecology By appointment only Hours:M–F,8:30a�m�–5p�m� Appts�/Registration 800 954-8000 Pediatrics By appointment only Hours:M–Th,8:30a�m�–7p�m�; F,8a�m�–5p�m�; Sa,8:30a�m�–noon Information 800 954-8000 Rosecrans Offices Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacies Onlinerefills kp.org/rxrefill • Pasadena Foothill Pharmacy Hours:M–Th,8a�m�–7p�m�; F,8:30a�m�–5:30p�m�; Sa,8:30a�m�–12:30p�m� Info�/Refillsbyphone 626 583-2308 (Call48hoursinadvanceforrefills�) • Refill Annex 470N�LakeAve� Hours:M–F,8:30a�m�–6p�m�; Sa,8:30a�m�–2p�m� Info�/Refillsbyphone 866 450-4941 (Call48hoursinadvanceforrefills�) Podiatry By appointment only Hours:Tu,1:30–5p�m� Information 800 954-8000 Primary Care: Family Medicine, Pediatrics FamilyMedicinehours: M–F,8:30a�m�–5p�m�; Sa,8a�m�–noon Pediatricshours:M–F,8:30a�m�–noon and1:30–5p�m� Advice/Appts�/ Cancel/Msgs� 800 954-8000 Radiology By referral only • X-ray Walk-ins and by appointment Hours:M–Th,9a�m�–7p�m�; F,9a�m�–5p�m�; Sa,9a�m�–noon Information 800 954-8000 TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 19 Rosecrans Offices 9333E�RosecransAve� Bellflower,CA90706 Human Resources Information JobLine 562 461-4242 562 461-6909 Vision Essentials by Kaiser Permanente • OphthalmologyBy referral only Phonehours:M–F,8:15a�m�–5p�m� Appointments 562 461-3084 • Optometry Phonehours:M–F,8:15a�m�–5p�m�; Sa,7:30a�m�–3:30p�m� Appointments 562 461-3084 • Optical Center Eyeglasses,contactlenses Hours:M–Th,7a�m�–7p�m�; F,8:30a�m�–5:30p�m�; Sa,7:30a�m�–3:30p�m� Information 562 461-6981 79 80 San Dimas Medical Offices 20 San Dimas Medical Offices 1255W�ArrowHwy� SanDimas,CA91773 Advice Nurse Advice(M–F,7a�m�–7p�m�; Sa,7a�m�–1p�m�) 800 780-1277 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Diagnostic Imaging SeeMammographyandRadiology� Family Medicine, Pediatrics BuildingA Hours:M–F,8:30a�m�–5p�m� Information 626 851-1011 Advice/Appts�/ Cancel/Msgs� 800 780-1277 Gynecology SeeObstetrics/Gynecology� Laboratory BuildingA Hours:M–F,9a�m�–5p�m� Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Mammography Hours:M–F,8:30a�m�–3p�m� Information 626 851-5130 Obstetrics/Gynecology BuildingB Hours:M–F,8:30a�m�–5p�m� Information 626 851-1011 Advice/Appts�/ Cancel/Msgs� 800 780-1277 Ophthalmology/Optometry/ Optical Center SeeVisionEssentialsby KaiserPermanente� Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy BuildingB Hours:M–Th,8:30a�m�–6:30p�m�; F,8:30a�m�–5:30p�m� Info�/Refillsbyphone 866 319-4268 Onlinerefills kp.org/rxrefill Radiology BuildingB Hours:M–F,8:45a�m�–5:15p�m� Information 626 851-5130 TTY for the Hearing or Speech Impaired Appts�/Info� 800 800-7990 Vision Essentials by Kaiser Permanente • OphthalmologyBy referral only BuildingB Hours:M–F,9a�m�–5p�m� Appts�/Cancel/Msgs� 909 394-5370 • Optometry Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 909 394-5370 • Optical Center Eyeglasses,contactlenses Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 909 394-5370 Website kp2020.org South Bay Medical Center NORMANDIE NORTH MEDICAL OFFICE BULIDNG LO T8 LO T8 A HOSPITAL LOT 3 2200 wing 2300 wing 2000/ Main 3000/ Hospital CCU ICU HOSPITAL 4000 Entrance wings Conference Center LOT 2 PARKING STRUCTURE 2100 wing E NT MO ds /Pe VER ILION ing V A P ing livery 2700 w w 0 e VE 260 r & D o TA Lab ery ON M g r R Su VE NORMANDIE SOUTH MEDICAL OFFICE BULIDNG LOT 6A LOT 6 P MED ARKVIEW ICAL BUL OFFICE IDN G LOT 7 CO NST B UND RUC ER TIO N Lab 0 T9 X-Ray Physical Therapy Orthopedics T1 LO Emergency 2400 wing NO RM LO PACIFIC COAST VIEW PACIFIC C OAST HWY (1) LOT 4 LOT 5 LOT LOT 7A 7A PARKING STRUCTURE LAKESIDE MEDICAL OFFICE BUILDNG E EMERGENCY SERVICES ENTRANCE PATIENT PARKING Employee parking only in lots 2, 5, 7D, 8, and 10 N AN DIE AV E South Bay Medical Center (hospital and medical offices) Mapnottoscale 21 South Bay Medical Center Emergency services Urgent care services HospitalandMedicalOffices 25825S�VermontAve� HarborCity,CA90710 (Mailingaddress) Emergency Hospital Emergencyentranceisonthesoutheast cornerofPacificCoastHwy�and NormandieAve� Hours:7days,24hours Information Hospitalizedpatients TTYforthehearing/ speechimpaired Poison Control 310 325-5111 800 800-7990 800 222-1222 Someservicesarealsoavailableat thefollowinglocations: • Lakeside Medical Office Building 25825S�VermontAve� (Mailingaddress) • Normandie North Medical Office Building 25965NormandieAve� • Normandie South Medical Office Building 25975NormandieAve� • Pacific Coast View 1030W�PacificCoastHwy� • Parkview Medical Office Building 1050W�PacificCoastHwy� Ournewparkingstructure,located atthecornerofVermontAve�and PacificCoastHwy�,isnowopenand providesconvenientparkingfor patientsvisitingtheLakesideand ParkviewMedicalOfficeBuilding� Shuttleserviceisavailable� 81 82 South Bay Medical Center Advice Nurse Advice(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�) 800 780-1230 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Audiology ParkviewMedicalOfficeBuilding 3rdFloor Officehours:M–F,7:30a�m�–5:30p�m� Appts�/Msgs�(M–F8a�m�–noon and1–5p�m�) 310 517-2940 HEARxWest hearingconsultant 310 517-4347 After-hours Care • Adult Medicine NormandieNorthMedical OfficeBuilding 3rdFloor Officehours:M–F,5:45–8:30p�m�; Sa,Su,andholidays, 9:45a�m�–6:30p�m� Appts�/Msgs�(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays) 800 780-1230 • Pediatrics NormandieNorthMedical OfficeBuilding 2ndFloor Officehours:M–F,6–9p�m�; Sa,Su,andholidays, 9a�m�–7:45p�m� Appts�/Msgs�(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays) 800 780-1230 Breastfeeding Clinic By appointment only NormandieNorthMedical OfficeBuilding 1stFloor,Pediatrics Hours:M–F,9a�m�–3:30p�m� Appts�/Cancel/Msgs� 310 517-4300 Allergy LakesideMedicalOfficeBuilding Officehours:M–F,8:30a�m�–5p�m� • Allergy Shots OfficeHours:M,Th,F,1:30–4:15p�m�; Tu,8:45–11:15a�m�; noshotsonWednesday Appts�/Msgs�(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays) 800 780-1230 Cardiology By referral only LakesideMedicalOfficeBuilding Officehours:M–F,8a�m�–5p�m� Appts�/Msgs�(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays) 800 780-1230 Cosmetic Services LakesideMedicalOfficeBuilding Officehours:M–F,9a�m�–5p�m� Phonehours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 310 257-6231 Theseservicesareprovidedonafeefor-servicebasisandarenotcovered underyourKaiserPermanentehealth benefits�Pleasecalltheabovenumber forinformationonfees� Dermatology By referral only LakesideMedicalOfficeBuilding Officehours:M–F,8:30a�m�–5p�m� Appts�/Msgs�(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays) 800 780-1230 South Bay Medical Center Diagnostic Imaging Mammography,radiology,X-ray • Main Hospital By referral only PacificCoastHwy� parkinglot5entrance Appts�(M–F,8a�m�–8p�m�; Sa,Su, 8:30a�m�–8p�m�) 310 517-2957 or 310 517-2956 Generalandspecializedradiology services,CTscan,mammography, MRI,PETscan,andultrasound� • Normandie North Medical Office Building X-ray by referral only Mammographyhours: M–Th,7a�m�–8p�m�, byappointmentonly X-rayhours:M–F,9a�m�–10p�m� Appointments 800 780-1230 Cancel/Info�/Msgs� 310 517-3662 • Parkview Medical Office Building X-ray by referral only Phonehours:M–F,9a�m�–5p�m� Cancel/Info�/Msgs� 310 517-2795 Discharge Planning MainHospital,1stFloor Officehours:8a�m�–5p�m� Phone(7days,24hours) 310 517-2155 Durable Medical Equipment/ Prosthetics and Orthotics Hours:M–F,8:30a�m�–6p�m�; Sa,8:30a�m�–5p�m� Information 562 622-4110 Endocrinology By referral only ParkviewMedicalOfficeBuilding Officehours:M–F,8a�m�–5p�m� Appts�/Msgs�(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays) 800 780-1230 Family Medicine NormandieNorthMedical OfficeBuilding Officehours:M–F,8:30a�m�–5p�m� Appts�/Msgs�(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays) 800 780-1230 Gastroenterology (GI) By referral only ParkviewMedicalOfficeBuilding 2ndFloor Officehours:M–F,8a�m�–5p�m� Appts�/Cancel (M–F,8:30a�m�–5p�m�) 310 257-6330 Advice/Questions(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays) 800 780-1230 Genetics Referral preferred NormandieNorthMedical OfficeBuilding Appts�/Msgs� (M–F,9a�m�–5p�m�) 310 517-2898 Geriatrics By referral only NormandieSouthMedical OfficeBuilding Hours:M–F,8:30a�m�–5p�m� Information 310 • Cognitive Assessment Program Clinic Hours:M–F,8a�m�–5p�m� Appts�/Cancel 310 Information 310 Messages 800 517-4414 517-3563 517-4414 780-1230 Gift Shop Hospital Hours:M–F,9a�m�–6p�m�; Sa,Su,10a�m�–2p�m�; subjecttovolunteeravailability Information 310 517-2185 83 84 South Bay Medical Center Head and Neck Surgery By referral only ParkviewMedicalOfficeBuilding Officehours:M–F,8:30a�m�–5p�m� Appts�/Msgs�(M–F,8a�m�–noon and1–5p�m�) 310 517-2940 Health Education SeeCarsonMedicalOffices� Hearing SeeAudiologyandHEARxWest HearingCareCenter� HEARx West Hearing Care Center ThePromenade 19800HawthorneBlvd� Torrance,CA90503 Hours:M–F,9a�m�–5p�m�; after-hoursandweekends, byappointmentonly Information 310 371-7984 Home Health 12200BellflowerBlvd� Downey,CA90242 Hours:7days,8:30a�m�–5p�m� Information 888 215-4350 Hospice 12200BellflowerBlvd� Downey,CA90242 Hours:M–F,9a�m�–5p�m� Information 888 215-4300 Human Resources NormandieSouthMedical OfficeBuilding Hours:M–F,9a�m�–5p�m� Information 310 517-3638 Infectious Disease By referral only LakesideMedicalOfficeBuilding Officehours:M–F,8a�m�–5p�m� Appts�/Msgs�(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays) 800 780-1230 Infusion Center By referral only ParkviewMedicalOfficeBuilding Officehours:M–F7:30a�m�–6p�m� Phonehours:M–F7:30a�m�–6p�m� Appts�/Cancel/Info� 310 517-2688 Integrated Pain Management By referral only ParkviewMedicalOfficeBuilding Hours:M–F,8a�m�–4:30p�m�; closedSa,Su,andholidays� Information 310 517-5310 Internal Medicine LakesideMedicalOfficeBuilding Officehours:M–F,8:30a�m�–5p�m� Appts�/Msgs�(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays) 800 780-1230 Interventional Pain By referral only ParkviewMedicalOfficeBuilding Hours:M–F,8a�m�–4:30p�m�; closedSa,Su,andholidays� Information 310 517-2698 Laboratory • Hospital, 1st Floor Hours:M–F,8:30a�m�–5:30p�m�; closedSa,Su,andholidays • Normandie North Medical Office Building Hours:7days,7a�m�–10p�m�; closedholidays Information 310 517-2620 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonline at kp.org�Routinelaboratory servicesalsoavailableatGardena andLongBeachMedicalOffices� South Bay Medical Center Long-term Care By referral only Hours:M–F,8:30a�m�–5p�m� Information 310 517-4107 Providescaretomembersinskilledand custodialnursingfacilities� Medical Center Business PacificCoastView,2ndFloor Hours:M–F,9a�m�–4:30p�m� Phone 310 517-2681 Patientbillingresolution 800 201-2123 Medical Social Worker NormandieSouth MedicalOfficeBuilding Officehours:M–F,8:30a�m�–5p�m� Counselingand assistance 310 517-4137 After-hoursinformation 310 325-5111 Member Services Benefits/HealthPlancoverage information/formsandbrochures NormandieSouth MedicalOfficeBuilding Officehours:M–F,9a�m�–5p�m� • Member Service Call Center Phonehours:7days,24hours� Closedholidays;closedat5p�m� thedayafterThanksgiving, ChristmasEve,andNewYear’sEve English 800 464-4000 Spanish 800 788-0616 Chinesedialects 800 757-7585 TTY 800 777-1370 Nephrology By referral only ParkviewMedicalOfficeBuilding Officehours:M–F,8:30a�m�–5p�m� Appts�/Msgs�(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays) 800 780-1230 Neurology By referral only NormandieNorthMedical OfficeBuilding Officehours:M–F,8:30a�m�–5p�m� Appts�/Msgs�(M–F,8a�m�–noon and1–5p�m�) 310 517-2645 Obstetrics/Gynecology NormandieNorthMedical OfficeBuilding Officehours:M–F,8:30a�m�–5p�m� Appts�/Msgs�(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays) 800 780-1230 Pregnancytestresults 800 780-1230 • Urgent Obstetrics Care after 5 p.m. Pregnantwomen20weeksormore shouldgototheDeliveryand LaborroomintheVermontPavilion, 2ndFloor,orcall(310) 257-6921. Pregnantwomenlessthan20weeks call (310) 325-5111orgotothe EmergencyDepartment� Occupational Health Center (Kaiser On-the-Job®) Medicaltreatmentforwork-related injuriesandillnesses NormandieNorthMedical OfficeBuilding 1stFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Msgs� 310 517-3739 Oncology By referral only ParkviewMedicalOfficeBuilding Officehours:M–F,8a�m�–4:30p�m� Appts�/Msgs�(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays) 800 780-1230 Ophthalmology/Optometry/ Optical Center SeeVisionEssentialsby KaiserPermanente� 85 86 South Bay Medical Center Orthopedics/Podiatry By referral only Hospital,NormandieAve�entrance Parkinglot2or3 Officehours:M–F,8a�m�–4:30p�m� Appts�/Msgs�(M–F8a�m�–noon and1–5p�m�) 310 517-2940 Pediatrics NormandieNorthMedical OfficeBuilding Officehours:M–F,8:30a�m�–5p�m� Appts�/Msgs�(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays) 800 780-1230 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacies Onlinerefills kp.org/rxrefill • 24-hour Pharmacy NormandieNorthMedical OfficeBuilding Information 310 517-3905 Refillsbyphone 310 517-3900 • Lakeside Pharmacy Hours:M–F,8:30a�m�–6p�m� Information 310 517-2532 Refillsbyphone 310 517-4334 • Parkview Pharmacy Hours:M–F,9a�m�–5p�m� Information 310 517-2546 Refillsbyphone 310 517-2484 Physical Medicine/Physical Therapy/ Occupational Therapy By referral only Hospital,NormandieAve�entrance Parkinglot2or3 Officehours:M–F,7:30a�m�–5:30p�m� Phonehours:M–F,8:30a�m�–5p�m� Appts�/Info�/ Cancel/Msgs� 310 517-4060 • Oak Street Physical Therapy 2040WestPacificCoastHwy� Lomita,CA90717 Hours:M–F,7:30a�m�–4:45p�m� Appts�/Msgs� 310 257-6403 Pulmonology By referral only LakesideMedicalOfficeBuilding Officehours:M–F,8a�m�–5p�m� Appts�/Msgs�(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays) 800 780-1230 Release of Records Hospital,1stFloor (VermontAve�entrance) Hours:M–F,9a�m�–4:30p�m� Information 310 517-2905 • Disability/Family leave Hours:M–F,8:30a�m�–noon and1:30–4:30p�m� Information 310 257-5303 Rheumatology By referral only LakesideMedicalOfficeBuilding Officehours:M–F,8a�m�–5p�m� Appts�/Msgs�(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays) 800 780-1230 Speech Pathology By referral only Hospital,NormandieAve�entrance Officehours:M–F,8a�m�–5p�m� Appts�/Msgs�(M–F,8a�m�–noon and1–5p�m�) 310 517-2940 Torrance Medical Offices SurgeryBy referral only GeneralSurgery ParkviewMedicalOfficeBuilding Officehours:M–F,8a�m�–5p�m� Phonehours:M–F,8a�m�–5p�m� Appts�/Msgs� 310 517-2727 TTY for the Hearing or Speech Impaired Appts�/Info� 800 800-7990 Urgent Care SeeAfter-hoursCare�Forurgentcare afterthesehours,call (310) 325-5111. UrologyBy referral only ParkviewMedicalOfficeBuilding Officehours:M–F,8:30a�m�–5p�m� Appts�/Msgs�(M–F,8a�m�–noon and1–5p�m�) 310 517-2940 Vision Essentials by Kaiser Permanente • OphthalmologyBy referral only ParkviewMedicalOfficeBuilding Officehours:M–F,8:30a�m�–5p�m� Appts�/Msgs�(M–F,8a�m�–noon and1–5p�m�) 310 517-2940 • Optometry ParkviewMedicalOfficeBuilding Officehours:M–Th,7:30a�m�–7p�m�; F,7:30a�m�–6p�m�; Sa,8a�m�–4p�m� Appts�/Msgs�(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays) 800 780-1230 • Optical Center Eyeglasses,contactlenses ParkviewMedicalOfficeBuilding Officehours:M–Th,7:30a�m�–7p�m�; F,7:30a�m�–6p�m�; Sa,8a�m�–3:30p�m� Appts�/Msgs�(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays) 800 780-1230 Eyeglasses/ Opticaldispensing 310 517-2617 Website kp2020.org Volunteer Services Hospital Hours:M–F,9a�m�–6p�m�; Sa,Su,10a�m�–2p�m�; subjecttovolunteeravailability Forinformationand tobecomeavolunteer 310 517-2185 22 Torrance Medical Offices 20790MadronaAve� Torrance,CA90503 Advice Nurse Advice(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�) 800 780-1230 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Diagnostic Imaging By referral only Radiology,X-ray Hours:M–W,8:30a�m�–6:30p�m�; Th,F,8:30a�m�–5p�m� Advice/Appts�/ Cancel/Info�/Msgs� 310 517-2957 • Mammography Hours:M–Th,9a�m�–5p�m�; F,9a�m�–2:30p�m� Information 310 517-2935 Family Medicine Officehours:M–W,8:30a�m�–6:30p�m�; Th,F,8:30a�m�–5p�m� Appts�/Msgs�(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays) 800 780-1230 Gynecology SeeObstetrics/Gynecology� 87 88 Torrance Medical Offices Internal Medicine Officehours:M–W,8:30a�m�–6:30p�m�; Th,F,8:30a�m�–5p�m� Appts�/Msgs�(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays) 800 780-1230 Laboratory Hours:M–W,8:30a�m�–6:30p�m�; Th,F,8:30a�m�–5p�m� Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Medical Social Worker By appointment only Appointments 310 517-4137 Obstetrics/Gynecology Officehours:M–W,8:30a�m�–6:30p�m�; Th,F,8:30a�m�–5p�m� Appts�/Msgs�(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays) 800 780-1230 Pediatrics Officehours:M–W,8:30a�m�–6:30p�m�; Th,F,8:30a�m�–5p�m� Appts�/Msgs�(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays) 800 780-1230 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–W,8:30a�m�–7p�m�; Th,F,8:30a�m�–5:30p�m� Information 310 781-2522 Refillsbyphone 310 781-2520 Onlinerefills kp.org/rxrefill Podiatry By referral only Hours:W,Th,8:30a�m�–5p�m� Appts�/Msgs�(M–F,8a�m�–noon and1–5p�m�) 310 517-2940 TTY for the Hearing or Speech Impaired Appts�/Info� 800 800-7990 Urgent Care SeeSouthBayMedicalCenter� 23 West Covina Behavioral Health Offices 1511W�GarveyAve�N 1539W�GarveyAve�N WestCovina,CA91790 Addiction Medicine 1539W�GarveyAve�N Officehours:M–Th,9a�m�–8:30p�m�; F,9a�m�–5p�m�; walk-inservicesavailable Phonehours:M–Th,8:30a�m�–8p�m�; F,8:30a�m�–6p�m� Newappts�/Info� 626 856-3045 • Behavioral Health Care Member Help Line After-hours,weekends, andholidays 800 900-3277 West Covina Mental Health • Psychiatry 1502W�CovinaPkwy� 1511W�GarveyAve�N 1539W�GarveyAve�N Hours:M–Th,7a�m�–7p�m�; F,7a�m�–5:30p�m�; Sa,8a�m�–noon Information 626 960-4844 New/Routineappts� 626 960-4844 Emergencyappts� 626 960-4846 Crisisintervention,and couples,family,group,and individualcounseling� • Behavioral Health Care Member Help Line After-hours,weekends, andholidays 800 900-3277 Whittier Medical Offices 24 West Covina Medical Offices 1249SunsetAve� WestCovina,CA91790 25 Whittier Medical Offices 12470WhittierBlvd� Whittier,CA90602 Advice Nurse Advice(M–F,7a�m�–7p�m�; Sa,7a�m�–1p�m�) 800 780-1277 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Advice Nurse Advice(M–F,7a�m�–7p�m�; Sa,7a�m�–1p�m�) 800 823-4040 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Diagnostic Imaging SeeRadiology� Diabetes Retinal Screening Hours:M–F,8:30a�m�–noon and1:30–4p�m� Appts�/Cancel/Msgs� 562 907-3413 or 800 823-4040 Family Medicine Hours:M–F,8:30a�m�–5p�m� Advice/Appts�/ Cancel/Msgs� 800 780-1277 Laboratory Hours:M–F,8a�m�–5p�m� Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–F,8:30a�m�–6p�m� Info�/Refillsbyphone 866 319-4269 Onlinerefills kp.org/rxrefill Radiology Hours:M–F,9a�m�–5p�m� Information 626 851-5130 TTY for the Hearing or Speech Impaired Appts�/Info� 800 800-7990 Diagnostic Imaging SeeRadiology� Family Medicine Phonehours:M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays Advice/Appts�/ Cancel/Msgs� 800 823-4040 Gynecology Phonehours:M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays Advice/Appts�/ Cancel/Msgs� 800 823-4040 Laboratory Hours:M–Th,8:45a�m�–5p�m�; F,8:45a�m�–12:45p�m� and1:30–5p�m� Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� 89 90 Whittier Medical Offices Mammography Hours:M–F,9a�m�–12:45p�m� and1:30–5p�m� Information 800 823-4040 Medical Social Worker Hours:M–F,9a�m�–5p�m� Appointments 562 907-3496 Optometry SeeVisionEssentialsby KaiserPermanente� Pediatrics Phonehours:M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays Advice/Appts�/ Cancel/Msgs� 800 823-4040 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M,Tu,8:45a�m�–7p�m�; W,Th,F,8:45a�m�–5p�m� Information 562 907-3510 Refillsbyphone 562 907-3514 Onlinerefills kp.org/rxrefill Radiology Hours:M–F,9a�m�–12:45p�m� and1:30–5:30p�m� Phonehours:M–F,7a�m�–7p�m�; Sa,Su,7a�m�–1p�m�; closedholidays Information 800 823-4040 TTY for the Hearing or Speech Impaired Appts�/Info� 800 800-7990 Vision Essentials by Kaiser Permanente • Optometry Phonehours:M–F,8:30a�m�–5p�m�; closedsecondTuesdayofeach month,noon–2p�m� Appts�/Info� 562 461-3084 92 Inland Empire and Coachella Valley Using the facility listings Thefacilitylistingsarefullofuseful informationaboutthemedicalcenters, medicaloffices,andotherfacilitiesin yourarea�Foreachfacility,we generallylist: ➞ Location ➞ Departmentsandservices ➞ Hours ➞ Phonenumbers Tofindaspecificfacility: ➞ Look it up alphabetically.All facilitiesintheInlandEmpirearea arelistedalphabetically�Affiliated providersintheCoachellaValley areaarealsolistedalphabetically inaseparatesection� ➞ Look it up by facility number. Each facilityhasanumber�Forexample, theFontanaMedicalCenteris 5 onthemap(page94),in theaddressesanddirections (page96),andinthelistings� Medical centers Medical offices Specialty facilities Affiliated hospitals Affiliated specialty facilities TheinformationinYour Guidebook to Kaiser Permanente Servicesisupdated periodically�Theavailabilityofphysicians,hospitals,providers,andservices maychange�IfyouhavequestionsaboutYour Guidebook,pleasecontact ourMemberServiceCallCenterat1-800-464-4000(English), 1-800-788-0616 (Spanish), 1-800-757-7585(Chinesedialects),or 1-800-777-1370(TTYforthe hearing/speechimpaired),7days,24hours�Closedholidays;closedat5p�m� thedayafterThanksgiving,ChristmasEve,andNewYear’sEve�Orvisit kp.org/facilitiesforthelatestupdatedinformation� 93 How to find facilities near you Inland-Coachella overvie Inland Empire area map 7 Victorville Apple Valley 18 13 8 15 Wrightwood Hesperia 39 Lake Arrowhead 138 Rancho Cucamonga Claremont 210 Upland 83 8 10 Montclair 11 Pomona 2 15 210 215 210 30 24 6 14 17 22 Colton Fontana 5 10 21 San Bernardino 30 19 3 Ontario 15 10 215 Redlands 60 Chino Riverside 60 71 142 57 91 71 10 Corona 20 16 1 60 25 13 4 91 12 Moreno Valley 241 215 57 15 241 Sun City 5 55 Wildomar 405 241 15 73 N 9 26 18 Murrieta Temecula 23 94 How to find facilities near you Fontana area map 7TH ST 7 DEL ROSA AVE PARK AVE Victorville PALMDALE RD SS IO N BL VD CALIFORNIA ST WATERMAN AVE HAVEN AVE 19 Y 3 VE 15 22 215 60 REDLANDS BLVD Redlands MOUNTAIN VIEW SLOVER AVE E PHILADELPHIA ST EM I HOSPITALITY LN LE Colton CENTRE LAKE DR 21 O 10 Chino S SUNSET LN ON A VINEYARD AVE Ontario 14 5 VALLEY BLVD ERN MOUNTAIN AVE “I“ ST Fontana 17 ARROW RTE RANDALL AVE MT V CENTRAL AVE SAN BERNARDINO ST 6 San Bernardino CO LAUREL ST Upland DATE PL E 66 11 2 15 SIERRA AVE FOOTHILL BLVD 8 Pomona 215 24 RED OAK AVE W SAN JOSE ST 30 Rancho Cucamonga Claremont COLLEGE AVE INDIAN HILL BLVD 210 15 71 Riverside 91 Norco 60 215 91 N Corona Inland Area – Riverside How to find facilities near you 95 Riverside area map ATE ED San Bernardino 15 PL DEL ROSA AVE 30 215 Fontana 10 215 Highgrove 60 VA MA RK ET ST D BLV U R EN NB 14T HS MARTIN LUTH VD 60 AV E ST TRAL Riverside RK PA VE E AV 20 CEN AVE A DR E AV GN MA ON T A Corona 4 RI O FIR AVE ALESSANDRO BLVD AV E 215 12 IRIS AVE CLINTON KEITH RD Wildomar 26 MEDICAL CENTER DR 18 Murrieta GS MURRIETA HOT SPRIN 15 ON Temecula DIS MA AVE N 9 HANCOCK AVE 15 INLAND VALLEY DR MAIN ST 13 RR SIE 91 IA OL 60 MORENO BEACH DR 1 PERRIS BLVD 91 16 10 Moreno Valley ER KING JR BL E GA A RR AD ST LOG SIE KEL LA OF SK RG ST BU AG M T O N LK PO 25 AV HEACOCK ST E A LI CANYON CREST DR La Sierra 215 23 RD 96 How to find facilities near you Addresses and directions 1 5 Emergency services 9961SierraAve� Fontana,CA92335 Canyon Crest Mental Health Offices From the 10 Fwy.:ExitatSierraAve� andgonorthtoValleyBlvd�Turn rightonValleyBlvd�Thehospitalwill beontheleft,onthenortheast cornerofSierraAve�andValleyBlvd� 5225CanyonCrestDr� Building100,Ste�103 Riverside,CA92507 LocatednorthofCentralAve�and westofHwy�60,intheCanyonCrest TownCenter� 2 ➞ Palm Court I 17296SloverAve� Fontana,CA92337 Chino Medical Offices ➞ Palm Court II 17284SloverAve� Fontana,CA92337 11911CentralAve� Chino,CA91710 From the 60 Fwy.:ExitCentralAve� ThefacilityislocatedintheChino CountyFairMall,2blocksnorthof the60Fwy� 3 Colton Medical Offices From the 10 Fwy.: ExitatSierraAve� andgosouth,turnleftonSlover Ave�,thenleftatthesecondlight� 6 4 Locatedonthesouthwestcorner ofSierraAve�andRandallAve� 7 LocatedonKelloggAve�,southof MagnoliaAve� High Desert Medical Offices 14011ParkAve� Victorville,CA92392 LocatedatParkAve�and PalmdaleRd� Corona Medical Offices 2055KelloggAve� Corona,CA92879 Fontana Mental Health Offices 9310SierraAve� Fontana,CA92335 789E�CooleyDr� Colton,CA92324 From the 10 Fwy.:ExitatMount VernonAve�andgosouthto E�CooleyDr�Turnlefton E�CooleyDr�Thefacilityis ontheleft� Fontana Medical Center 8 Indian Hill Medical Offices 250W�SanJoseSt� Claremont,CA91711 Locatedonthesouthsideof W�SanJoseSt�,betweenIndianHill Blvd�andCollegeAve� How to find facilities near you 9 Inland Valley Medical Center 15 36485InlandValleyDr� Wildomar,CA92595 2295S�VineyardAve� Ontario,CA91761 ThisisacontractedPlanfacility� TheEmergencyDepartmentatthis facilityisnotappropriateforurgent care�UseoftheEmergency Departmentforurgentcaremaynot bepaidbyKaiserPermanente� 10 New hospital and medical offices scheduled to open 2011. From the 60 Fwy.:ExitVineyardAve� andgonorth�TurnrightatRaymond KayWay� ➞ Ontario Ambulatory SurgiCenter 2295S�VineyardAve� Ontario,CA91761 Magnolia Village 10917MagnoliaAve� Riverside,CA92505 LocatedonthecornerofMagnolia Ave�andBurgeAve�,between SkofstadSt�andParkSierraDr� 11 16 LocatedonPolkSt�,onthenortheast cornerofMagnoliaAve� 17 Locatedonthenorthsideof SanBernardinoSt�,justeastof CentralAve� 12 13 LocatednortheastofRedOakSt� andArrowRte� 18 Rancho Springs Medical Center 27300IrisAve� MorenoValley,CA92555 25500MedicalCenterDr� Murrieta,CA92562 Moreno Valley Medical Offices ThisisacontractedPlanfacility� TheEmergencyDepartmentat thisfacilityisnotappropriatefor urgentcare�UseoftheEmergency Departmentforurgentcaremay notbepaidbyKaiserPermanente� 12815HeacockSt� MorenoValley,CA92553 Locatedonthewestsideof HeacockSt�,atFirAve� 14 Rancho Cucamonga Medical Offices 10850ArrowRte� RanchoCucamonga,CA91730 Moreno Valley Community Hospital Emergency services Polk Street Offices 10689MagnoliaAve� Riverside,CA92505 Montclair Mental Health Offices 5330SanBernardinoSt� Montclair,CA91763 Ontario Vineyard Medical Offices Ontario Mental Health Offices 3330CenterLakeDr� Ontario,CA91761 From the 10 Fwy.:ExitHaven Ave�andturnleft�Turnrighton GuastiRd�andthenturnright onCenterLakeDr�Themedical officeswillbeontheleft� 19 Redlands Medical Offices 1301CaliforniaSt� Redlands,CA92374 From the 10 Fwy. Redlands:Exit CaliforniaSt�andgonorthpast LugoniaAve�Themedicalofficesare locatedonthenorthwestcornerof CaliforniaSt�andLugoniaAve� 97 98 How to find facilities near you 20 Riverside Medical Center 23 Emergency services Urgent care services 27309MadisonAve� Temecula,CA92590 ➞ Hospital LocatedwestoftheI-15Fwy�at theWinchesterRd�exit� ➞ Medical Office Buildings 1 and 2 ➞ Park Sierra Medical Offices 10800MagnoliaAve� Riverside,CA92505 24 San Bernardino Medical Offices From the 10 Fwy.:ExitEuclidAve� andgonorthtoFoothillBlvd�Turn rightonFoothillBlvd� From the 210 Fwy.:ExitCampus Ave�andgosouthtoFoothillBlvd� TurnleftonFoothillBlvd� 25 LocatedonVanBurenBlvd�,3blocks northwestofMagnoliaAve� Locatedonthesoutheastcornerof DelRosaAve�andDatePl� San Bernardino Mental Health Offices 325W�HospitalityLn�,Ste�312 SanBernardino,CA92408 LocatedwestofWatermanAve�,at theintersectionofHospitalityLn� andSunwestCt� Van Buren Offices 3951VanBurenBlvd� Riverside,CA92503 1717DatePl� SanBernardino,CA92404 22 Upland Medical Offices 1183E�FoothillBlvd� Upland,CA91786 From the 91 Fwy., east or west:Take theLaSierraAve�exit,going northwestontoLaSierraAve�Turn rightonMagnoliaAve�Thehospital isontheright,onthecornerof MagnoliaAve�andParkSierraDr� TheemergencyentranceisoffPolk St�,1blockeastofParkSierraDr� 21 Temecula Medical Offices 26 Wildomar Medical Offices 36450InlandValleyDr� Wildomar,CA92595 LocatedeastofInlandValley RegionalMedicalCenter� Chino Medical Offices 1 Canyon Crest Mental Health Offices 5225CanyonCrestDr� Building100,Ste�103 Riverside,CA92507 Psychiatry • Adult, child, and adolescent Hours:M,Tu,7a�m�–9p�m�; W,7a�m�–7p�m�; Th,7a�m�–9p�m�; F,7a�m�–5p�m� Appts�/Cancel/Info� 951 248-4000 Emergency 951 248-4000 Refillsbyphone 951 353-4045 • Behavioral Health Care Member Help Line After-hours,weekends, andholidays 800 900–3277 2 Chino Medical Offices 11911CentralAve� Chino,CA91710 Advice Nurse Advice(M–F,7a�m�–7p�m�; Sa,7–11:30a�m�) 888 750–0036 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Family Medicine, Internal Medicine, Pediatrics Officehours:M–F,8:30a�m�–5p�m� Phonehours:M–F,7a�m�–7p�m� Appts�/Cancel/ Info�/Msgs� 888 750-0036 Laboratory Officehours:M–F,8:30a�m�–5p�m� Phonehours:M–F,7a�m�–7p�m� Appts�/Cancel/ Info�/Msgs� 888 750-0036 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–F,8:30a�m�–5p�m� Info�/Refillsbyphone 866 342-2824 Onlinerefills kp.org/rxrefill Radiology Officehours:M–F,8:30a�m�–5p�m� Phonehours:M–F,7a�m�–7p�m� Appts�/Info� 888 750-0036 Treatment Nurse Walk-ins only Hours:M–F,8:30–11:30a�m� and1:30–4:30p�m� Information 888 750-0036 TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 99 100 Colton Medical Offices 3 Colton Medical Offices 789E�CooleyDr� Colton,CA92324 Advice Nurse Advice(M–F,7a�m�–7p�m�; Sa,7–11:30a�m�) 888 750–0036 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Family Medicine, Pediatrics Officehours:M–F,8:30a�m�–5p�m� Phonehours:M–F,7a�m�–7p�m� Advice/Appts�/Cancel/ Info�/Msgs� 888 750-0036 Laboratory Officehours:M–F,8:30a�m�–5p�m� Phonehours:M–F,7a�m�–7p�m� Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Optometry/Optical Center SeeVisionEssentialsby KaiserPermanente� Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–F,8:45a�m�–5p�m� Info�/Refillsbyphone 866 342-2805 Onlinerefills kp.org/rxrefill Radiology Officehours:M–F,8:30a�m�–5p�m� Phonehours:M–F,7a�m�–7p�m� Appts�/Info� 888 750-0036 Treatment Nurse Walk-ins only Hours:M–F,8:30–11:30a�m� and1:30–4:30p�m� Information 888 750–0036 TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 Vision Essentials by Kaiser Permanente • Optometry/Optical Center Eyeglasses Officehours:M–F,8:30a�m�–5p�m� Phonehours:M–F,7a�m�–7p�m� Opticaldispensing 909 370–6010 Appointments 888 750–0036 Website kp2020.org 4 Corona Medical Offices 2055KelloggAve� Corona,CA92879 Advice Nurse Advice(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–6p�m�) 866 9THRIVE (866 984-7483) • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Diagnostic Imaging By referral only Hours:M–F,9a�m�–noon and1:30–5p�m� Information 951 898-7025 Family Medicine Officehours:M–F,8:30a�m�–noon and1:30–5p�m� Phonehours:M–F,7a�m�–7p�m� Advice/Appts�/ Cancel/Msgs� 866 9THRIVE (866 984-7483) Corona Medical Offices 101 Laboratory Hours:M–F,8:30a�m�–5p�m� Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Mammography By appointment only Hours:M–F,8a�m�–5p�m� Appointments 951 898-7025 Information 951 898-7035 Optometry/Optical Center SeeVisionEssentialsby KaiserPermanente� Pediatrics Officehours:M–F,8:30a�m�–noon and1:30–5p�m� Phonehours:M–F,7a�m�–7p�m� Advice/Appts�/ Cancel/Msgs� 866 9THRIVE (866 984-7483) Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–F,8:30a�m�–5:30p�m� Info�/Refillsbyphone 866 370–1941 Onlinerefills kp.org/rxrefill Population Care Nurse Clinic Hours:M–F,8:30a�m�–12:30p�m� and1:30–5p�m� Appts�/Cancel/Info� 951 602-4229 Nursesofferfollow-upcareand educationtomembersmanaging chronicdiseasessuchasasthma, diabetes,andhyperlipidemia�Some servicesmayrequireareferral� Psychiatry • Adult, child, and adolescent Hours:M,W,Th,7a�m�–9p�m�; Tu,F,7a�m�–7p�m�; Sa,8:30a�m�–4p�m� Appts�/Cancel/ Info�/Msgs� 951 898-7010 Emergency 951 898-7010 Refillsbyphone 951 353-4045 • Behavioral Health Care Member Help Line After-hours,weekends, andholidays 800 900–3277 Radiology SeeDiagnosticImaging� TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 Vision Essentials by Kaiser Permanente • Optometry Hours:M–F,8a�m�–5:45p�m� Advice/Appts�/ Cancel/Msgs� 866 9THRIVE (866 984-7483) • Optical Center Eyeglasses Hours:M–F,8a�m�–6:15p�m� Advice/Appts�/ Cancel/Msgs� 951 898-7223 or 866 9THRIVE (866 984-7483) Website kp2020.org 102 Fontana Medical Center Fontana Medical Center (hospital and medical offices) MEDICAL OFFICE BUILDING 5 E EMERGENCY SERVICES ENTRANCE PATIENT/ VISITOR PARKING PARKING HOSPITAL EMERGENCY DEPARTMENT AL IC E 3 ED IC G M FF IN O LD I BU PATIENT/ VISITOR PARKING SIERRA AVE E BUILDING 8 BUILDING 7 PHYSICIAN PARKING PATIENT/ VISITOR PARKING INPATIENT REHABILITATION PATIENT/ VISITOR PARKING MEDICAL OFFICE BUILDING 1 SITE OF NEW HOSPITAL CONSTRUCTION ZONE N MEDICAL OFFICE BUILDING 4 PARKING STRUCTURE 1&2 MEDICAL OFFICE BUILDING 2 PATIENT/ VISITOR PARKING HEALTHCARE PKWY PARKING STRUCTURE 3 HEALTHCARE PKWY MARYGOLD AVE VALLEY BLVD PALM COURT I PALM COURT II SLOVER AVE Mapnottoscale 5 Fontana Medical Center Emergency services HospitalandMedicalOffices 9961SierraAve� Fontana,CA92335 Emergency MedicalOfficeBuilding3 Hours:7days,24hours Information 909 427-5000 Advice Advice(M–F,7a�m�–7p�m�; Sa,7–11:30a�m�) 888 750-0036 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Information Hospitaloperator 909 427-5000 TTY (M–F,7a�m�–8:30p�m�) 909 427-5549 Poison Control 800 222-1222 Addiction Medicine • Chemical Dependency Recovery Program (CDRP) 17046MarygoldAve�,Building5 Hours:7days,24hours Advice/Appts�/Info� 909 427-5128 • Behavioral Health Care Member Help Line After-hours,weekends, andholidays 800 900–3277 Fontana Medical Center 103 Advice Nurse Advice(M–F,7a�m�–7p�m�; Sa,7–11:30a�m�) 888 750–0036 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Allergy By referral only MedicalOfficeBuilding1 Hours:M–W,F,8:30a�m�–4:30p�m�; Th,8:30a�m�–12:30p�m� Clinicafter-hours:W,5:30–8:30p�m� Advice/Appts�/Cancel/ Info�/Msgs� 909 427-3966 Anesthesiology MedicalOfficeBuilding3 Hours:M–F,7:30a�m�–noon and1:30–4p�m� Information 909 427-7162 InterventionalAnesthesia 909 427-7355 Preoperative 909 427-7759 Audiology Self-referrals accepted MedicalOfficeBuilding3,2ndFloor Hours:M–F,8a�m�–5p�m� Advice/Appts�/Cancel/Info� (M–F,7a�m�–7p�m�) 909 609-2008 HEARxWest hearingconsultant 909 427-4302 Breast Care Coordinating Program MedicalOfficeBuilding3 Appts�/Info� 909 427-6034 Business Office PalmCourtII,Ste�201 17284SloverAve� Phoneandwalk-inhours: M–F,8a�m�–4:30p�m� Costshareprintout 909 609-3260 Collections 909 609-3131 InsuranceandWorkers’ Compensation 909 609-3131 MFAPInformation 866 399-7696 NonmemberBilling 909 609-3131 Fax 909 609-3208 Out-of-pocketmaxletterstocashier locatedinMedicalOfficeBuilding3, 1stFloor, (909) 427-5156. Cardiology By referral only MedicalOfficeBuilding3 Officehours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� (M–F,7:30a�m�–5p�m�) 866-454-3485 Dermatology By referral only MedicalOfficeBuilding1,6thFloor Officehours:M–F,8:30a�m�–5p�m�; Sa,8:30a�m�–2p�m� Appts�/Cancel/Msgs� (M–F,7a�m�–7p�m�) 888 750–0036 Diagnostic Imaging/Radiology MedicalOfficeBuilding1 Link,3rdFloor MedicalOfficeBuilding2,4thFloor MedicalOfficeBuilding3,lowerlevel Hours:M–F,8a�m�–5p�m� Appts�/Cancel (forallservices) 909 427-3914 Durable Medical Equipment PalmCourtII 17284SloverAve� Officehours:M–F,8:30a�m�–5p�m� Information 909 609-3700 104 Fontana Medical Center Enterostomal Therapy (ET) Nurses MedicalOfficeBuilding3 Advice/Appts�/Msgs� 909 609-2008 Extended Care PalmCourtII 17284SloverAve� Officehours:M–F,8:30a�m�–5p�m� Information 909 609-3500 Family Medicine MedicalOfficeBuilding1 1stand2ndFloors Officehours:M–F,8:30a�m�–5p�m� Phonehours:M–F,7a�m�–7p�m�; Sa,7–11:30a�m� Advice/Appts�/ Msgs�/Cancel 888 750–0036 Family Medicine Retinal Photos MedicalOfficeBuilding1,1stFloor Officehours:W–Su,1–5p�m� Phonehours:M–F,7a�m�–7p�m� Appts�/Info� 888 750–0036 Family Medicine/Surgery Return Clinic MedicalOfficeBuilding1,1stFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Msgs� (M–F,7a�m�–7p�m�; Sa,7–11:30a�m�) 888 750–0036 Cancellations 888 750–0036 After-hoursadvice 888 KPONCALL (888 576-6225) Family Medicine Thrive Center MedicalOfficeBuilding1 1stand2ndFloors Hours:M–F,9a�m�–noon and1:30–7p�m�; closedSa,Su,andholidays Information 909 427-4890 or 909 427-7313 Family Medicine Treatment Nurse MedicalOfficeBuilding1,1stFloor Officehours:7days(includingholidays), 9a�m�–8:30p�m� Information 888 750–0036 Walk-insandbyappointment� Gastroenterology (GI) By referral only MedicalOfficeBuilding3 Officehours:M–F,8:30a�m�–5p�m� Appts�/Cancel (M–F,7:30a�m�–5p�m�) 866 454-3485 Genetics Referral preferred Hours:M–F,8:30a�m�–4p�m� Appts�/Cancel/ Info�/Msgs� 909 427-2431 Head and Neck Surgery By referral only MedicalOfficeBuilding3 Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� (M–F,7a�m�–7p�m�) 909 609-2008 Advice (M–F,8:30a�m�–4p�m�) 909 609-2008 Health Education/Preventive Medicine PalmCourtI 17296SloverAve� Hours:9a�m�–12:30p�m� and1:30–4:30p�m� Appts�/Info� 909 609-3000 Healtheducationclasses 909 609-3000 Classesformembersincludeasthma, cholesterol,depression,diabetes, hypertension,smokingcessation,stress management,andweightcontrol� Health Store MedicalOfficeBuilding1and PalmCourtI,17296SloverAve� Hours:M–F,9a�m�–12:30p�m� and1:30–4:30p�m� Information 909 427-6116 Books,pamphlets,videos,and health-relateditemsforsale� Fontana Medical Center 105 Hearing SeeAudiologyandHEARxWest HearingCareCenters� HEARx West Hearing Care Centers Hours:M–F,9a�m�–5p�m�; after-hoursandweekends, byappointmentonly • Fontana HEARx 16771ValleyBlvd� Fontana,CA92335 Information 909 854-8569 • Claremont HEARx 416AutoCenterDr� Claremont,CA91711 Information 909 626-4617 Home Health PalmCourtI 17296SloverAve� Hours:8:30a�m�–5p�m� Information Pharmacy 909 609-3800 909 609-3360 Home Health Agency PalmCourtII 17284SloverAve� Hours:8:30a�m�–5p�m� Information 909 609-3800 Hospice Program (Inland Empire) PalmCourtII 17284SloverAve� Hours:M–F,8:30a�m�–5p�m� Information 909 609-3838 Internal Medicine MedicalOfficeBuildings2and3 Officehours:M–F,8:30a�m�–5p�m� Advice/Appts�/Cancel (M–F,7a�m�–7p�m�; Sa,7–11:30a�m�) 888 750–0036 Internal Medicine (Module 9) (formerlyHealthAppraisal) MedicalOfficeBuilding2 Officehours:M–F,8:30a�m�–5p�m� Appts�/Msgs�/Cancel 888 750–0036 Laboratory • Medical Office Buildings 1 and 2 Hours:7days,7a�m�–10p�m� • Medical Office Building 3 Hours:M–F,7a�m�–6p�m� Information 888 750–0036 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonline at kp.org� Medical Social Services MedicalOfficeBuilding7 Hours:M–F,8a�m�–5p�m� Appts�/Info� 909 427-5191 Member Services Benefits/HealthPlancoverage information/formsandbrochures MedicalOfficeBuilding3 • Member Service Call Center Phonehours:7days,24hours� Closedholidays;closedat5p�m� thedayafterThanksgiving, ChristmasEve,andNewYear’sEve English 800 464-4000 Spanish 800 788-0616 Chinesedialects 800 757-7585 TTY 800 777-1370 Neurology By referral only MedicalOfficeBuilding2 Basement Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel (M–F,7a�m�–7p�m�; Sa,7–11:30a�m�) 888 750–0036 PolysomnographyLab 909 427-4432 Neurosurgery By referral only MedicalOfficeBuilding8 Basement Appts�/Cancel/Msgs� (M–F,7a�m�–7p�m�) 909 609-2008 Advice (M–F,8:30a�m�–4p�m�) 909 609-2008 106 Fontana Medical Center Nuclear Medicine By referral only MedicalOfficeBuilding3 Appts�/Cancel 909 427-5260 Obstetrics/Gynecology MedicalOfficeBuilding1 Officehours:M–F,8:30a�m�–5p�m� Gynecologyadvice/Appts�/ Cancel/Msgs� (M–F,7a�m�–7p�m�) 888 750–0036 Obstetricsadvice/Appts�/ Cancel/Msgs� (M–F,8:30a�m�–5p�m�) 909 427-3902 Occupational Health Center (Kaiser On–the-Job®) Medicaltreatmentforwork-related injuriesandillnesses MedicalOfficeBuilding3B Hours:M–F,7:30a�m�–5p�m� Advice/Info�/Msgs� 909 427-3917 Occupational Therapy By referral only MedicalOfficeBuilding2 Hours:M–F,7:30a�m�–6p�m� Appointments 909 427-3945 Cancellations 909 427-7885 • Pediatric Occupational Therapy By referral only Appointments 909 427-4073 Ophthalmology/Optometry/ Optical Center SeeVisionEssentialsby KaiserPermanente� Orthopedics/Podiatry By referral only MedicalOfficeBuilding3 Officehours:M–F,8:30a�m�–5p�m� Castroomhours:M–F,8a�m�–6p�m�; Sa,8:30a�m�–2p�m� Appts�/Cancel/Msgs� (M–F,7a�m�–7p�m�) 909 609-2008 Advice (M–F,8:30a�m�–4p�m�) 909 609-2008 Pain Management MedicalOfficeBuilding2 6thFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 909 427-3170 Palliative Medicine By referral only MedicalOfficeBuilding3 Officehours:M–F,8:30a�m�–5p�m� Appts�/Msgs�/Cancel 909 427-6896 Patient Support PalmCourtII 17284SloverAve� Ste�202 Phonehours:M–F,8a�m�–5p�m� Walk-inhours:M–F,8a�m�–5p�m� Disabilityclaims 909 609-3200 Legaladministrative coordinatorfax 909 609-3325 Lifeinsuranceapplications909 609-3297 Medicalrequestoffice 909 609-3232 Patientrecordsaccessfax 909 609-3208 Patientregistration 909 609-3222 Outsidemedicalreferrals 909 609-3262 Subpoenas/Copy serviceoffice 909 609-3252 Pediatrics MedicalOfficeBuilding2 Hours:M–F,8:30a�m�–5p�m�; Sa,8:30a�m�–noon After-hourscare:M–F,6–9p�m�; Sa,1:30–5p�m�and6–9p�m�; Su,8:30a�m�–5p�m�and6–9p�m� Advice/Appts�/Info�/Msgs�888 750–0036 Cancellations 888 750–0036 TeenClinic 888 750–0036 School/Campforms(Allow3–5business daystocomplete, feesmayapply) 888 750–0036 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Fontana Medical Center 107 Pharmacies Onlinerefills kp.org/rxrefill • 24-hour Pharmacy MedicalOfficeBuilding3 Hours:7days,24hours Info�/Refillsbyphone 866 340–6143 • Family Medicine/ Urgent Care Pharmacy MedicalOfficeBuilding1,1stFloor Hours:M–F,9a�m�–8p�m� Info�/Refillsbyphone 866 340–6110 • Home Health Pharmacy PalmCourtI 17296SloverAve� Hours:M–F,8:30a�m�–5p�m� Info�/Refillsbyphone 909 609-3360 • Link Pharmacy MedicalOfficeBuildings1and2 2ndFloor Hours:7days,8:30a�m�–10p�m� Info�/Refillsbyphone 866 340–6109 • Neurology Pharmacy MedicalOfficeBuilding2,basement Hours:M–F,9a�m�–12:30p�m� and1:30–5p�m� Info�/Refillsbyphone 866 340–6144 • Obstetrics/Gynecology Pharmacy MedicalOfficeBuilding1,3rdFloor Hours:M–W,F,9a�m�–12:45p�m� and1:45–5p�m�; Th,9a�m�–12:30p�m� Info�/Refillsbyphone 866 342-2688 • Ophthalmology/Mail-Order Pharmacy Hours:M–F,9a�m�–12:45p�m� and1:45–5p�m� Info�/Refillsbyphone 866 342-2747 Mail-order 866 206-2984 Plastic and Reconstructive Surgery By referral only MedicalOfficeBuilding3 Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� (M–F,7a�m�–7p�m�) 909 609-2008 Advice (M–F,8:30a�m�–4p�m�) 909 609-2008 Physical Medicine By referral only MedicalOfficeBuilding2 Hours:M–F,8:30a�m�–5:30p�m� Appointments 909 427-3945 Cancellations 909 427-7885 Physical Therapy By referral only MedicalOfficeBuilding2 Hours:M–Th,7:30a�m�–7p�m�; F,7:30a�m�–6p�m� Appointments 909 427-3945 Cancellations 909 427-7885 Preventive Medicine/Health Education PalmCourtI 17296SloverAve� Hours:M–F,8:30a�m�–4:30p�m� Appts�/Info� 909 609-3000 Healtheducationclasses 909 609-3000 Classesformembersincludeasthma, cholesterol,depression,diabetes, hypertension,smokingcessation,stress management,andweightcontrol� Pulmonary Lab MedicalOfficeBuilding3 Hours:M–F,7:30a�m�–5p�m� Appointments 866 454-3485 Asthmainformation 866 454-3485 Speech Therapy MedicalOfficeBuilding3 Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel 909 609-2008 108 Fontana Medical Center Surgery By referral only OutpatientClinic MedicalOfficeBuilding3 Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� (M–F,7a�m�–7p�m�) 909 609-2008 Advice (M–F,8:30a�m�–4p�m�) 909 609-2008 TTY for the Hearing or Speech Impaired Appts�(M–F,7a�m�–7p�m�; Sa,7a�m�–noon) 909 688-6548 Urgent Care • Adult Medicine MedicalOfficeBuilding1,1stFloor Hours:M–F,5–9p�m� (nodaytimeurgentcareservice); Sa,Su,holidays,9a�m�–9p�m� Advice/Appts�/Info� 888 750–0036 • Pediatrics MedicalOfficeBuilding2,2ndFloor Hours:M–F,6–9p�m�; Sa,1:30–5p�m�and6–9p�m�; Su,8:30a�m�–5p�m�and6–9p�m� Advice/Appts�/Info� 888 750–0036 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Urology By referral only MedicalOfficeBuilding3 Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� (M–F,7a�m�–7p�m�) 909 609-2008 Advice (M–F,8:30a�m�–4p�m�) 909 609-2008 Vision Essentials by Kaiser Permanente • OphthalmologyBy referral only MedicalOfficeBuilding4 Hours:M–F,7:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 750–0036 • Optometry MedicalOfficeBuilding4 Hours:M–F,7:30a�m�–6p�m�; Sa,7:30a�m�–3p�m� Advice/Appts�/ Cancel/Msgs� 888 750–0036 • Optical Center Eyeglasses,contactlenses MedicalOfficeBuilding4 Hours:M–F,7a�m�–6:30p�m�; Sa,7a�m�–3:30p�m� Information 909 427-6984 Website kp2020.org Allowfivebusinessdaysbefore callingtocheckonglasses� Volunteer Services MedicalOfficeBuilding3 Forinformationand tobecomeavolunteer 909 427-7150 or 909 427-7180 6 Fontana Mental Health Offices 9310SierraAve� Fontana,CA92335 Psychiatry Hours:M–Th,7a�m�–7p�m�; F,7a�m�–5:30p�m� Appts�/Cancel/Info�/ Prescriptionrefills 866 205-3595 Individual,marital,andfamily,group psychotherapy;andcrisisintervention forchildren,adolescents,andadults� • Behavioral Health Care Member Help Line After-hours,weekends, andholidays 800 900–3277 High Desert Medical Offices 109 7 High Desert Medical Offices 14011ParkAve� Victorville,CA92392 Advice Nurse Advice(M–F,7a�m�–7p�m�; Sa,7–11:30a�m�) 888 750–0036 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Allergy Injections Hours:Tu,F,1:30–4:30p�m� Advice/Appts�/Info�/Msgs�888 750–0036 Family Medicine, Internal Medicine, Pediatrics Officehours:M–W,8:30a�m�–7p�m�; Th–Sa,8:30a�m�–5p�m� Phonehours,M–F,7a�m�–7p�m�; Sa,7–11:30a�m� Advice/Appts�/Info�/Msgs�/ Cancel/Reschedule 888 750-0036 Laboratory Hours:M–W,7:30a�m�–7p�m�; Th–Sa,7:30a�m�–5p�m� Appts�/Info�/Msgs� 888 750–0036 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Mammography Hours:M–F,8:30a�m�–4:30p�m� Appts�/Info�/Msgs� 888 750–0036 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Pharmacyhours:M–W,9a�m�–7p�m�; Th–Sa,9a�m�–5p�m� Info�/Refillsbyphone 866 352-1151 Onlinerefills kp.org/rxrefill Physical Therapy Hours:M–F,8a�m�–4:30p�m� Appointments 909 427-3945 Cancellations 909 427-7885 Radiology Officehours:M–W,8:30a�m�–7p�m�; Th–Sa,8:30a�m�–5p�m� Phonehours:M–F,7a�m�–7p�m�; Sa,7–11:30a�m� Appts�/Info�/Msgs�/ Cancel/Reschedule 888 750-0036 Retinal Photos Hours:W,Th,8:30–11:30a�m� and1:30–4:30p�m� Appts�/Cancel(24hours)/ Reschedule 888 750–0036 Walk-insandbyappointment�Must bringadriver� Treatment Nurse Walk-ins only Hours:M–F,8:30–11:30a�m� and1:30–4:30p�m�; Sa,8:30–11:30a�m� Information 888 750–0036 TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 110 Indian Hill Medical Offices 8 Indian Hill Medical Offices 250W�SanJoseSt� Claremont,CA91711 Advice Nurse Advice(M–F,7a�m�–7p�m�; Sa,7–11:30a�m�) 888 750–0036 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Allergy Hours:M–F,8:30a�m�–5p�m� Appts�/Info�/Msgs� 888 750-0036 Family Medicine, Pediatrics Hours:M–F,8:30a�m�–5p�m� Advice/Appts�/ Info�/Msgs� 888 750-0036 Laboratory Hours:M–F,7:30a�m�–4:40p�m� Appts�/Info�/Msgs� 888 750–0036 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–F,7:30a�m�–5p�m� Info�/Refillsbyphone 866 342-2806 Onlinerefills kp.org/rxrefill Radiology Hours:M–F,9a�m�–1p�m� and2–4:40p�m� Info�/Results 888 750–0036 Treatment Nurse By appointment only Hours:M–F,8:30–11a�m� and1:30–4p�m� Information 888 750–0036 TTY for the Hearing or Speech Impaired CaliforniaRelayService 9 711 Inland Valley Medical Center 36485InlandValleyDr� Wildomar,CA92595 ThisisacontractedPlanfacility�The EmergencyDepartmentatthisfacility isnotappropriateforurgentcare� UseoftheEmergencyDepartmentfor urgentcaremaynotbepaidby KaiserPermanente� Hours:7days,24hours EmergencyDepartment Information 10 951 677-9773 951 677-1111 Magnolia Village 10917MagnoliaAve� Riverside,CA92505 Continuing Care By referral only SkofstadBuilding 11011SkofstadSt� Hours:M–F,8:30a�m�–5p�m�;closed weekendsandholidays,after-hourcalls willbereturnedthenextbusinessday Information 951 353-6960 Geriatrics/Long-term Care SkofstadBuilding 11011SkofstadSt� Hours:M–F,8:30a�m�–5p�m�; Sa,Su,andholidays,callsreferred totheEmergencyDepartment Information 951 353-6960 Moreno Valley Community Hospital 111 Home Health Agency By referral only Hours:7days,8:30a�m�–5p�m� Information 951 358-2600 • Nurse on call Hours:Sa,Su,holidays, 8:30a�m�–5p�m� Information 951 353-2000 After-hoursadvice 888 KPONCALL (888 576-6225) • Senior Care Connection Hours:M–F,8:30a�m�–5p�m� Information 951 358-2664 11 Montclair Mental Health Offices 5330SanBernardinoSt� Montclair,CA91763 Psychiatry Hours:M–Th,7a�m�–7p�m�; F,7a�m�–5:30p�m� Appts�/Info� 866 205-3595 Includeindividual,marital,family, andgrouppsychotherapy; andcrisisinterventionforadults� • Behavioral Health Care Member Help Line After-hours,weekends, andholidays 800 900–3277 12 Moreno Valley Community Hospital Emergency services 27300IrisAve� MorenoValley,CA92555 Obstetrics/Gynecology Hours:M–F,8:30a�m�–5p�m� Advice/Appts�/Cancel/ Info�/Msgs� 951 243-0811 After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 112 Moreno Valley Medical Offices 13 Moreno Valley Medical Offices 12815HeacockSt� MorenoValley,CA92553 Addiction Medicine Hours:M–Th,8:30a�m�–8p�m�; F,8:30a�m�–5p�m�; Sa,9a�m�–2p�m� Appts�/Cancel/Msgs� 951 601-6174 • Behavioral Health Care Member Help Line After-hours,weekends, andholidays 800 900–3277 Advice Nurse Advice(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–6p�m�) 866 9THRIVE (866 984-7483) • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Allergy Injections Hours:M,Th,1:30–4:30p�m� Dermatology By referral only Hours:TuesdaysandoneWednesday amonth,8:30a�m�–5p�m� Information 866 9THRIVE (866 984-7483) Diagnostic Imaging By referral only Hours:M–F,9a�m�–5p�m� • UltrasoundBy appointment only Information 951 601-6166 Family Medicine Officehours:M–F,8:30a�m�–12:30p�m� and1:30–7:30p�m� Phonehours:M–F,7a�m�–7p�m� Advice/Appts�/ Cancel/Msgs� 866 9THRIVE (866 984-7483) HEARx West Hearing Care Center 12810HeacockSt�,Ste�B-107 Hours:W,Th,9a�m�–5p�m�; after-hoursandotherdays, byappointmentonly Information 951 488-0479 Internal Medicine Officehours:M–F,8:30a�m�–12:30p�m� and1:30–5p�m� Phonehours:M–F,7a�m�–7p�m� Advice/Appts�/ Cancel/Msgs� 866 9THRIVE (866 984-7483) Laboratory Hours:M–F,8:30a�m�–7:30p�m� Information 951 601-6066 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Mammography By appointment only Hours:M–F,8a�m�–5:30p�m� Information 951 353-4000 Obstetrics/Gynecology Officehours:M–F,8:30a�m�–12:30p�m� and1:30–5p�m� Phonehours:M–F,7a�m�–7p�m� Advice/Appts�/ Cancel/Msgs� 866 9THRIVE (866 984-7483) Optometry/Optical Center SeeVisionEssentialsby KaiserPermanente� Ontario Mental Health Offices 113 Pediatrics Officehours:M–F,8:30a�m�–12:30p�m� and1:30–5p�m� Phonehours:M–F,7a�m�–7p�m� Advice/Appts�/ Cancel/Msgs� 866 9THRIVE (866 984-7483) Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacies Onlinerefills kp.org/rxrefill • 1st Floor Pharmacy Hours:M–F,8a�m�–8p�m� Information 866 370–1908 Refillsbyphone 951 601-6000 • 2nd Floor Pharmacy Hours:M–F,9a�m�–5p�m� Information 866 370–1909 Refillsbyphone 951 601-6229 Population Care Nurse Clinic Hours:M–F,8:30a�m�–12:30p�m� and1:30–5p�m� Appts�/Cancel/Info� 951 602-4229 Nursesofferfollow-upcareand educationtomembersmanaging chronicdiseasessuchasasthma, diabetes,andhyperlipidemia�Some servicesmayrequireareferral� Radiology SeeDiagnosticImaging� TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 Vision Essentials by Kaiser Permanente • Optometry Hours:M–F,8a�m�–5:45p�m� Advice/Appts�/ Cancel/Msgs� 866 9THRIVE (866 984-7483) • Optical Center Eyeglasses Hours:M–F,8a�m�–6:15p�m� Information 951 601-6107 Appts�/Cancel/Msgs� 866 9THRIVE (866 984-7483) Website kp2020.org 14 Ontario Mental Health Offices 3330CenterLakeDr� Ontario,CA91761 Psychiatry Hours:M–Th,7a�m�–7p�m�; F,7a�m�–5:30p�m� Appts�/Info� 866 205-3595 Individual,family,grouppsychotherapy; andcrisisinterventionforadults, children,andadolescents� • Behavioral Health Care Member Help Line After-hours,weekends, andholidays 800 900–3277 114 Ontario Vineyard Medical Offices 15 Ontario Vineyard Medical Offices 2295S�VineyardAve� Ontario,CA91761 New hospital and medical offices scheduled to open 2011. TheMedicalOfficesareclosedon holidays�TheMedicalOfficesarein BuildingA�AndtheSurgiCenter isinBuildingB� Advice Nurse Advice(M–F,7a�m�–7p�m�; Sa,7–11:30a�m�) 888 750–0036 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Audiology Appts�/Info� 909 609-2008 Family Medicine, Internal Medicine, Pediatrics Hours:M–F,8:30a�m�–5p�m� Appts�/Info�/Cancel/ Reschedule 888 750–0036 Laboratory Hours:M–F,7a�m�–9p�m�; Sa,8a�m�–noon Information 888 750–0036 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Optometry/Optical Center SeeVisionEssentialsby KaiserPermanente� Orthopedics By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� (M–F,7a�m�–7p�m�) 909 609-2008 Advice (M–F,8:30a�m�–4p�m�) 909 609-2008 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–F,8:30a�m�–9p�m�; Sa,9a�m�–noon Info�/Refillsbyphone 866 450–4944 Onlinerefills kp.org/rxrefill Gastroenterology (GI) By referral only Hours:M–F,7:30a�m�–5p�m� Appts�/Cancel 866 454-3485 Physical Therapy By referral only Hours:M–F,8a�m�–5p�m� Information 909 427-6463 Cancellations 909 427-7885 Head and Neck Surgery By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� (M–F,7a�m�–7p�m�) 909 609-2008 Advice (M–F,8:30a�m�–4p�m�) 909 609-2008 Plastic Surgery By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� (M–F,7a�m�–7p�m�) 909 609-2008 Advice (M–F,8a�m�–4:30p�m�) 909 609-2008 Polk Street Offices 115 Podiatry By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� (M–F,7a�m�–7p�m�) 909 609-2008 Advice (M–F,830a�m�–4p�m�) 909 609-2008 Radiation Therapy Center By referral only Radiology By referral only Appts�/Info� 909 427-3914 RN Treatment Room Walk-ins only Hours:M–F,8:30–11:30a�m� and1:30–4:30p�m� Information 888 750–0036 Speech Therapy By referral only Appts�/Info� 909 609-2008 Surgery By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� (M–F,7a�m�–7p�m�) 909 609-2008 Advice (M–F,8a�m�–4:30p�m�) 909 609-2008 After-hoursadvice 888 KPONCALL (888 576-6225) TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 Urgent Care Hours:M–F,5–9p�m�; Sa,9a�m�–noon • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Vision Essentials by Kaiser Permanente • Optometry Officehours:M–F,7a�m�–6p�m� Phonehours:M–F,7a�m�–7p�m� Appts�/Info� 888 750–0036 • Optical Center Eyeglasses Hours:M–F,7a�m�–6p�m� OpticalDispensing 909 724-2177 Website kp2020.org 16 Polk Street Offices 10689MagnoliaAve� Riverside,CA92505 Mailingaddress: 10800MagnoliaAve� Riverside,CA92505 Insurance/Medical Requests Ste�7 Hours:M–F,9a�m�–5p�m� Information 951 353-4470 Fax 951 353-4077 Disabilityandlifeinsuranceforms/ requestsformedicalrecords� Physical Therapy Gym Ste�2 Hours:M,1:30–5:30p�m�; Tu,9:30a�m�–12:30p�m�; W,2:30–5:30p�m�; Th,10a�m�–12:30p�m� and3:30–5:30p�m� Information 951 353-3224 116 Rancho Cucamonga Medical Offices 17 Rancho Cucamonga Medical Offices 10850ArrowRte� RanchoCucamonga,CA91730 Advice Nurse Advice(M–F,7a�m�–7p�m�; Sa,7–11:30a�m�) 888 750–0036 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Family Medicine, Internal Medicine, Pediatrics Officehours:M–F,8:30a�m�–5p�m�; closedSa,Su,andholidays Phonehours:M–F,7a�m�–7p�m� Advice/Appts�/Info�/ Cancel/Reschedule 888 750–0036 Laboratory Officehours:M–F,8:30a�m�–5p�m�; closedSa,Su,andholidays Phonehours:M–F,7a�m�–7p�m� Appts�/Info�/ Cancel/Reschedule 888 750–0036 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Mammography Officehours:M–F,8:30a�m�–5p�m�; closedSa,Su,andholidays Phonehours:M–F,7a�m�–7p�m� Appts�/Info�/ Cancel/Reschedule 888 750–0036 Ophthalmology/Optometry/ Optical Center SeeVisionEssentialsby KaiserPermanente� Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–F,8:30a�m�–5p�m� Info�/Refillsbyphone 866 342-2822 Onlinerefills kp.org/rxrefill Forrefills,call72hoursinadvance� Radiology Officehours:M–F,8:30a�m�–5p�m�; closedSa,Su,andholidays Phonehours:M–F,7a�m�–7p�m� Appts�/Info�/ Cancel/Reschedule 888 750-0036 Treatment Nurse Walk-ins only Hours:M–F,8:30–11:30a�m� and1:30–4:30p�m� Information 888 750–0036 TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 Vision Essentials by Kaiser Permanente • Ophthalmology Officehours:M–F,8:30a�m�–5p�m�; closedSa,Su,andholidays Phonehours:M–F,7a�m�–7p�m� Appts�/Info�/Msgs�/Cancel/ Reschedule 888 750-0036 • Optometry/Optical Center Eyeglasses Officehours:M–F,8:30a�m�–5p�m� Opticaldispensing 909 477-3886 Appts�/Info� 888 750–0036 Website kp2020.org Redlands Medical Offices 117 18 Rancho Springs Medical Center 25500MedicalCenterDr� Murrieta,CA92562 ThisisacontractedPlanfacility�The EmergencyDepartmentatthisfacility isnotappropriateforurgentcare� UseoftheEmergencyDepartmentfor urgentcaremaynotbepaidby KaiserPermanente� Hours:7days,24hours EmergencyDepartment Information 951 696-6161 951 696-6000 19 Redlands Medical Offices 1301CaliforniaSt� Redlands,CA92374 Advice Nurse Advice(M–F,7a�m�–7p�m�; Sa,7–11:30a�m�) 888 750–0036 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Family Medicine, Internal Medicine, Gynecology, Pediatrics Officehours:M–F,8:30a�m�–5p�m�; closedSa,Su,andholidays Phonehours:M–F,7a�m�–7p�m�; Sa,7–11:30a�m� Advice/Appts�/Info�/Msgs�/ Cancel/Reschedule 888 750–0036 Laboratory Hours:M–F,8a�m�–4:30p�m� Info�/MessageCenter 888 750–0036 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Ophthalmology/Optometry/ Optical Center SeeVisionEssentialsby KaiserPermanente� Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� 118 Redlands Medical Offices Pharmacy Hours:M–F,8:30a�m�–5p�m� Info�/Refillsbyphone 866 214-7583 Onlinerefills kp.org/rxrefill Forrefills,call72hoursinadvance� Physical Therapy Hours:M–F,8:30a�m�–5p�m� Information 909 427-3945 Cancellations 909 427-7885 Radiology Officehours:M–F,8:30a�m�–5p�m�; closedSa,Su,andholidays Phonehours:M–F,7a�m�–7p�m�; Sa,7–11:30a�m� Appts�/Info�/Msgs�/Cancel/ Reschedule 888 750-0036 Treatment Nurse Walk-ins only Hours:M–F,8:30a�m�–4:30p�m� Information 888 750–0036 TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 Vision Essentials by Kaiser Permanente • Ophthalmology Officehours:M–F,8:30a�m�–5p�m�; closedSa,Su,andholidays Phonehours:M–F,7a�m�–7p�m�; Sa,7–11:30a�m� Appts�/Info�/Msgs�/Cancel/ Reschedule 888 750-0036 • Optometry/Optical Center Eyeglasses Officehours:M–F,8:30a�m�–5p�m� Opticaldispensing 909 809-3070 Appts�/Info� 888 750–0036 Website kp2020.org Riverside Medical Center 119 Riverside Medical Center (hospital and medical offices) MAGNOLIA AVE PARKING EMERGENCY ENTRANCE PARKING N ADMITTING HOSPITAL EMERGENCY EMPLOYEE PARKING E PARK SIERRA DR PARK SIERRA MEDICAL OFFICE BUILDING PARKING MEDICAL OFFICE BUILDING 1 EMPLOYEE PARKING STRUCTURE MEDICAL OFFICE BUILDING 2 EMPLOYEE PARKING EDUCATION CENTER POLK ST PHARMACY PHARMACY E EMERGENCY SERVICES PARKING ENTRANCE PARKING Mapnottoscale 20 Riverside Medical Center Emergency services Urgent care services Hospital MedicalOfficeBuildings1and2 ParkSierra MedicalOfficeBuilding 10800MagnoliaAve� Riverside,CA92505 kp.org/riverside Emergency EntranceonPolkSt� Hours:7days,24hours Information Hours:7days,24hours Medicalcenteroperator FromLakeElsinore FromHemet FromMorenoValley 951 951 951 951 353-2000 674-5926 652-0337 247-3183 Poison Control 800 222-1222 Urgent Care Clinic ParkSierraMedicalOfficeBuilding 1stFloor Officehours: 7days,8:30a�m�–10p�m�; noappointmentnecessary Information 866 9THRIVE (866 984-7483) • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) See FamilyMedicineorPediatrics� TTY for the Hearing or Speech Impaired Information 951 353-3005 120 Riverside Medical Center Advice Nurse Advice(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–6p�m�) 866 9THRIVE (866 984-7483) • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Allergy By referral only ParkSierraMedicalOfficeBuilding Officehours:M–F,8:30a�m�–4:30p�m� Injectionhours: M,W,Th,1:30–4:30p�m�; Tu,1:30–7:30p�m�; F,9–11:45a�m� Advice/Appts�/Cancel/ Info�/Msgs� 951 353-4413 Anesthesiology By referral only • Interventional Pain Clinic MedicalOfficeBuilding1 4thFloor,4J Hours:M–F,7a�m�–3:30p�m� Appts�/Cancel/Msgs� 951 353-4237 Advice/Info� 951 353-4310 • Preoperative ClinicBy referral only MedicalOfficeBuilding1,2ndFloor Hours:M–F,8:30a�m�–5:15p�m� Appts�/Cancel/Msgs� 951 353-4809 Audiology Self-referrals accepted Building2,5thFloor Hours:8:30a�m�–4:30p�m� Appointments 866 9THRIVE (866 984-7483) Continuing Care By referral only Hours:M–F,8:30a�m�–5p�m�; closedSa,Su,andholidays, after-hourcallswillbereturnedthe nextbusinessday Information 951 358-2608 Dermatology By referral only ParkSierraMedicalOfficeBuilding 3rdFloor,3K Hours:M–Th,8:30a�m�–5p�m�; F,8:30a�m�–noon Advice/Appts�/Cancel/ Info�/Msgs� 866 9THRIVE (866 984-7483) Diagnostic Imaging By referral only Advice/Appts�/Cancel/ Info�/Msgs� 951 353-4000 • Park Sierra Medical Office Building 1st Floor Hours:7days,8:30a�m�–9p�m� • Specialty imaging MedicalOfficeBuilding1,1stFloor Hours:Vary • General diagnostic imaging MedicalOfficeBuilding1,1stFloor Hours:7days,7:30a�m�–10p�m� Family Medicine ParkSierraMedicalOfficeBuilding Hours:M–F,8:30a�m�–5p�m� Advice/Appts�/ Cancel/Msgs� 866 9THRIVE (866 984-7483) • After-hours Clinic By appointment only ParkSierraMedicalOfficeBuilding Hours:M–F,6–8p�m�; Sa,Su,8:30a�m�–5p�m� Gastroenterology (GI) By referral only MedicalOfficeBuilding2,2ndFloor Hours:M–F,8:30a�m�–5p�m� Genetics Referral preferred Hours:M–F,9a�m�–5p�m� Appts�/Cancel/ Info�/Msgs� 951 353-3494 Riverside Medical Center 121 Head and Neck Surgery/Audiology By referral only MedicalOfficeBuilding2,5thFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 866 9THRIVE (866 984-7483) Hearing See AudiologyandHEARxWest HearingCareCenter� HEARx West Hearing Care Center RiversideHEARx 3832LaSierraAve� Riverside,CA92505 Hours:M–F,9a�m�–5p�m�;after-hours andweekends,byappointmentonly Information 951 637-3722 Insurance Department PolkStreetOffices 10689MagnoliaAve� Hours:M–F,9a�m�–5p�m� Information 951 353-4470 Internal Medicine MedicalOfficeBuildings1and2 Hours:M–F,8:30a�m�–5p�m� Advice/Appts�/ Cancel/Msgs� 866 9THRIVE (866 984-7483) Areferralisnecessaryfor subspecialtiescardiology, endocrinology,gastroenterology, hematology/oncology,infectious disease,nephrology,pulmonary, andrheumatology� • Cardiac Rehabilitation By referral only MedicalOfficeBuilding1,4thFloor Hours:M–F,8:30a�m�–4:40p�m� Appts�/Cancel/Msgs� 951 353-4995 • Cardiodiagnostic Laboratory By referral only EKG,echocardiography,Holter monitoring,treadmill MedicalOfficeBuilding1,4thFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 866 9THRIVE (866 984-7483) CardiodiagnosticNurse messageline 951 353-4842 Labor and Delivery/ Family Care Center Hours:7days,24hours LaborandDeliveryadvice/ Emergency 951 353-3160 FamilyCareCenter 951 353-3300 Laboratory • Medical Office Building 1 Lowerlevel Hours:M–F,7:30a�m�–5p�m�; Sa,7:30a�m�–noon Information 951 353-4055 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonline at kp.org� • Medical Office Building 2 4thFloor Hours:M–F,8:30a�m�–5p�m� Information 951 353-5181 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonline at kp.org� • Park Sierra Medical Office Building 2ndFloor Hours:M–F,8:30a�m�–5p�m� Information 951 353-4455 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonline at kp.org� 122 Riverside Medical Center Mammography ParkSierraMedicalOfficeBuilding 1stFloor Hours:M–F,7:30a�m�–5:30p�m� Appointmenthours:7:30a�m�–5:30p�m� Walk-inhours:8a�m�–5:30p�m� Walk-inmammogramsavailable, noappointmentnecessary� Advice/Info�/Msgs� 951 353-4444 Member Services Benefits/HealthPlancoverage information/formsandbrochures ParkSierraMedicalOfficeBuilding 2ndFloor Officehours:M–F,9a�m�–5p�m� • Member Service Call Center Phonehours:7days,24hours� Closedholidays;closedat5p�m� thedayafterThanksgiving, ChristmasEve,andNewYear’sEve English 800 464-4000 Spanish 800 788-0616 Chinesedialects 800 757-7585 TTY 800 777-1370 Neurology By referral only MedicalOfficeBuilding1,4thFloor,4F Hours:M–F,8:30a�m�–5p�m� Advice/Appts�/Cancel/ Info�/Msgs� 866 9THRIVE (866 984-7483) Nuclear Medicine By referral only MedicalOfficeBuilding1,1stFloor Hours:M–F,8:30a�m�–4:30p�m� Appts�/Cancel/ Info�/Msgs� 951 353-4000 Advice 951 353-4085 Obstetrics/Gynecology MedicalOfficeBuilding2,3rdFloor Hours:M–F,8:30a�m�–5p�m� Advice/Appts�/ Cancel/Msgs� 866 9THRIVE (866 984-7483) After-hoursadvice 888 KPONCALL (888 576-6225) Occupational Health Center (Kaiser On–the-Job®) Medicaltreatmentforwork-related injuriesandillnesses MedicalOfficeBuilding1 Module4J,4thFloor Hours:M–F,8:30a�m�–5p�m� Advice/Info�/Msgs� 951 353-4322 Ophthalmology/Optometry/ Optical Center SeeVisionEssentialsby KaiserPermanente� Orthopedics By referral only MedicalOfficeBuilding2,1stFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Info�/Msgs�866 9THRIVE (866 984-7483) Outside Referral By referral only 300PromenadeAve� Corona,CA92879 Hours:M–F,8:30a�m�–5p�m� Information 951 271-5031 Pediatrics By appointment only ParkSierraMedicalOfficeBuilding Hours:7days,8:30a�m�–9p�m� Advice/Appts�/Cancel/ Info�/Msgs� 866 9THRIVE (866 984-7483) Riverside Medical Center 123 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacies Onlinerefills kp.org/rxrefill • Riverside Medical Center MedicalOfficeBuilding1,1stFloor Hours:7days,24hours Information 951 353-4045 Refillsbyphone 951 353-4050 • Medical Office Building 2 4thFloor Hours:M–F,9a�m�–5:30p�m� Info�/Refillsbyphone 866 362-5493 • Park Sierra Medical Office Building 1stFloorPharmacy Hours:M–F,9a�m�–9p�m�; Sa,Su,9a�m�–5:30p�m� Info�/Refillsbyphone 866 370–1813 2ndFloorPharmacy Hours:M–F,9a�m�–5:30p�m� Info�/Refillsbyphone 866 370–1893 Physical Medicine By referral only MedicalOfficeBuilding2,1stFloor Hours:M–F,8a�m�–5p�m� Appts�/Info�/Msgs� 951 353-4670 Cancellations 951 353-4659 Physical and Occupational Therapy By referral only MedicalOfficeBuilding2,1stFloor Hours:M–F,8a�m�–5p�m� Appts�/Info�/Msgs� 951 353-4670 Cancellations 951 353-4659 Podiatry By referral only MedicalOfficeBuilding1,1stFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Info�/Msgs�866 9THRIVE (866 984-7483) Population Care Nurse Clinic ParkSierraMedicalOfficeBuilding 3rdFloor,3I Hours:M–F,8:30a�m�–4:30p�m� Appts�/Cancel/Info� 951 353-4474 Nursesofferfollow-upcareand educationtomembersmanaging chronicdiseasessuchasdiabetes,high bloodpressure,osteoporosis,andhigh cholesterol�Someservicesmayrequire areferral� Pulmonary Function Lab By referral only MedicalOfficeBuilding1,4thFloor Hours:M–F,8:30a�m�–5p�m� Pulmonaryfunction testing 951 353-4002 Radiology SeeDiagnosticImaging� Social Services MedicalOfficeBuilding1,5thFloor Hours:M–F,8a�m�–4:30p�m� Information 951 353-4640 Speech Pathology By referral only MedicalOfficeBuilding2,1stFloor PhysicalTherapyoffice Hours:M–F,8:30a�m�–5p�m� Appts�/Msgs� 951 353-4670 Cancellations 951 353-4659 Surgery By referral only GeneralSurgery,BreastClinic, VascularSurgery MedicalOfficeBuilding1,5thFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 866 9THRIVE (866 984-7483) TTY for the Hearing or Speech Impaired Information 951 353-3005 124 Riverside Medical Center Urgent Care Clinic ParkSierraMedicalOfficeBuilding 1stFloor Officehours:7days, 8:30a�m�–10p�m�; noappointmentnecessary Information 866 9THRIVE (866 984-7483) • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Urology By referral only MedicalOfficeBuilding2,2ndFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 866 9THRIVE (866 984-7483) Vision Essentials by Kaiser Permanente • OphthalmologyBy referral only MedicalOfficeBuilding2,5thFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/ Info�/Msgs� 866 9THRIVE (866 984-7483) • Optometry MedicalOfficeBuilding2,5thFloor Hours:M–F,7:30a�m�–5:45p�m�; Sa,8a�m�–5:15p�m� Appts�/Cancel/ Info�/Msgs� 866 9THRIVE (866 984-7483) • Optical Center Eyeglasses,contactlenses MedicalOfficeBuilding2,5thFloor Hours:M–F,8a�m�–7p�m�; Sa,8a�m�–5p�m� Information 951 353-4490 Website kp2020.org Volunteer Services Hospital,1stFloor Hours:M–F,8a�m�–4:30p�m� GiftShop 951 353-3605 Messages 951 353-3613 Monthlyvolunteerorientation�Please callforinformationandtobecomea volunteer� Wellness Resource Center and Store MedicalOfficeBuilding2,1stFloor Hours:M–F,8:45a�m�–12:30p�m� and1:30–4:45p�m� Information 951 353-4475 21 San Bernardino Medical Offices 1717DatePl� SanBernardino,CA92404 Advice Nurse Advice(M–F,7a�m�–7p�m�; Sa,7–11:30a�m�) 888 750–0036 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Family Medicine, Pediatrics Officehours:M–F,8:30a�m�–5p�m� Phonehours:M–F,7a�m�–7p�m� Appts�/Advice/Cancel/ Info�/Msgs�/Reschedule 888 750–0036 Temecula Medical Offices 125 Laboratory Hours:M–Th,8a�m�–4:30p�m�; F,8a�m�–4p�m� Info�/Msgs� 888 750–0036 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–F,8a�m�–5:30p�m� Info�/Refillsbyphone 866 342-2823 Onlinerefills kp.org/rxrefill Radiology Hours:M–F,8:30a�m�–12:30p�m� and1:30–4:30p�m� Information 888 750–0036 Treatment Nurse Walk-ins only Hours:M–F,8:30–11:30a�m� and1:30–4:30p�m� Information 888 750–0036 TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 22 San Bernardino Mental Health Offices 325W�HospitalityLn�,Ste�312 SanBernardino,CA92408 Psychiatry Hours:M–Th,7a�m�–7p�m�; F,7a�m�–5:30p�m� Appts�/Info� 866 205-3595 Individual,marital,family,andgroup psychotherapy;andcrisisintervention forchildren,adolescents,andadults� •Behavioral Health Care Member Help Line After-hours,weekends, andholidays 800 900–3277 23 Temecula Medical Offices 27309MadisonAve� Temecula,CA92590 Advice Nurse Advice(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–6p�m�) 866 9THRIVE (866 984-7483) • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Diagnostic Imaging By referral only Hours:M–F,9a�m�–12:30p�m� and1:30–5p�m� Information 951 302-4053 126 Temecula Medical Offices Family Medicine Officehours:M–F,8:30a�m�–12:30p�m� and1:30–5p�m� Phonehours:M–F,7a�m�–7p�m�; Sa,Su,7a�m�–6p�m� Advice/Appts�/ Cancel/Msgs� 866 9THRIVE (866 984-7483) Laboratory Hours:M–F,8:30a�m�–12:30p�m� and1:30–5p�m� Information 951 302 4063 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Pediatrics Officehours:M–F,8:30a�m�–12:30p�m� and1:30–5p�m� Phonehours:M–F,7a�m�–7p�m�; Sa,Su,7a�m�–6p�m� Advice/Appts�/ Cancel/Msgs� 866 9THRIVE (866 984-7483) Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–F,8:45a�m�–5:30p�m� Info�/Refillsbyphone 866 214-7586 Onlinerefills kp.org/rxrefill Forrefills,call24hoursinadvance� TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 24 Upland Medical Offices 1183E�FoothillBlvd� Upland,CA91786 Advice Nurse Advice(M–F,7a�m�–7p�m�; Sa,7–11:30a�m�) 888 750–0036 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Family Medicine, Internal Medicine, Pediatrics, Radiology Officehours:M–F,8:30a�m�–5p�m� Phonehours:M–F,7a�m�–7p�m� Appts�/Advice/Cancel/ Info�/Msgs�/Reschedule 888 750–0036 Laboratory Officehours:M–F,8:30a�m�–5p�m� Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Personal Physician Selection Hours:M–F,7a�m�–7p�m� Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–F,8:30a�m�–6p�m� Info�/Refillsbyphone 866 214-6142 Onlinerefills kp.org/rxrefill Treatment Nurse Walk-ins only Hours:M–F,8:30–4:30p�m� Information 888 750–0036 TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 Wildomar Medical Offices 127 25 Van Buren Offices 3951VanBurenBlvd� Riverside,CA92503 Positive Choice Weight Management Program Optifast,SlimTrack,and WeightoGoprograms Hours:M–Th,9a�m�–4:30p�m� Appts�/Cancel/Msgs� (24-hourvoicemail) 866 883-0119 Preventive Medicine/ Health Education Officehours:M–Th,8:30a�m�–9p�m�; F,8:30a�m�–5p�m� Phonehours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Info�/Msgs� (24-hourvoicemail) 866 883-0119 Classes,groupappointments,and/or individualappointmentsforarthritis, childbirthpreparation,cholesterol, chronichealthconditions,chronic obstructivepulmonarydisease, diabetes,fitness,heartdisease, hypertension,nutrition/weightcontrol, osteoporosis,prenatal/breastfeeding/ infantcare,smokingcessation,and TBprevention�Depressionandstress managementclassesareofferedin collaborationwithBehavioralMedicine� Someservicesrequireareferral�Some classesorservicesmayhavefees� 26 Wildomar Medical Offices 36450InlandValleyDr� Wildomar,CA92595 Advice Nurse Advice(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–6p�m�) 866 9THRIVE (866 984-7483) • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Allergy Injections Hours:M,Th,1:30–4:30p�m� Information 951 600–3312 Diagnostic Imaging By referral only Hours:M–F,9a�m�–12:30p�m� and1:30–5p�m� Information 951 600–3309 Family Medicine Officehours:M–F,8:30a�m�–12:30p�m� and1:30–5p�m� Phonehours:M–F,7a�m�–7p�m� Advice/Appts�/ Cancel/Msgs� 866 9THRIVE (866 984-7483) Internal Medicine Officehours:M–F,8:30a�m�–12:30p�m� and1:30–5p�m� Phonehours:M–F,7a�m�–7p�m� Advice/Appts�/ Cancel/Msgs� 866 9THRIVE (866 984-7483) 128 Wildomar Medical Offices Laboratory Hours:M–Sa,7:30a�m�–9p�m� Info�/Msgs� 951 600–3311 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Obstetrics/Gynecology Officehours:M–F,8:30a�m�–12:30p�m� and1:30–5p�m� Phonehours:M–F,7a�m�–7p�m� Advice/Appts�/ Cancel/Msgs� 866 9THRIVE (866 984-7483) Pediatrics Officehours: M–Sa,8:30a�m�–12:30p�m�, 1:30–5p�m�,and5:30–8:30p�m� Phonehours:M–F,7a�m�–7p�m�; Sa,Su,7a�m�–6p�m� Advice/Appts�/ Cancel/Msgs� 866 9THRIVE (866 984-7483) Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–F,8a�m�–9p�m�; Sa,10a�m�–9p�m� Info�/Refillsbyphone 866 370–1940 Onlinerefills kp.org/rxrefill Population Care Nurse Clinic Hours:M–F,8:30a�m�–12:30p�m� and1:30–5p�m� Appts�/Cancel/Info� 951 353-4474 Nursesofferfollow-upcareand educationtomembersmanaging chronicdiseasessuchasasthma, diabetes,andhyperlipidemia�Some servicesmayrequireareferral� Radiology SeeDiagnosticImaging� TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 Urgent Care Hours:M–F,8:30a�m�–8:30p�m�; Sa,11a�m�–8:30p�m�; ChristmasEveandNewYear’sEve, 8:30a�m�–5p�m�; LaborDay,MemorialDay, andIndependenceDay, 11a�m�–8:30p�m� ClosedThanksgiving,Christmas, andNewYear’sDay Information 866 9THRIVE (866 984-7483) • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Coachella ValleyCoachella Valley 129 CHADWICK RD Coachella Valley map INDIAN AVE 39 Joshua Tree Yucca Valley 62 WHITE FEATHER RD 62 SAGE AVE 247 38 42 Twentynine Palms PIERSON BLVD Desert Hot Springs 41 PALM DR DILLON RD North Palm Springs N SUNRISE WAY Palm Desert 30 N 74 Bermuda Dunes 31 34 Indio COUNTRY CLUB DR E 40 FRED WARING DR 111 Indian Wells La Quinta VA LL EY 10 PK W Y 111 33 86 111 29 28 DR CARREON BLVD 37 ST 6TH Coachella 52ND AVE HARRISON ST Rancho Mirage 10 MONROE ST MAGNESIA FALLS DR RAMON RD JEFFERSON ST Cathedral City DINAH SHORE DR WASHINGTON ST 111 E PAL MC YN DR WASHINGTON ST S PALM CYN DR RD Thousand Palms COOK ST RAMON RD 36 MONTEREY AVE Palm Springs DI LL O N BOB HOPE DR TAHQUITZ CYN WY PIN ES TO PAL MS HW Y 30 35 RY TR AUT NE GE M CYN DR 32 27 DATE PALM DR N PAL VISTA CHINO N EL CIELO RD 111 INDIAN CANYON DR 10 86 130 Coachella Valley Kaiser Permanente services in Coachella Valley Kaiser Permanente physicians and medical offices in Coachella Valley Weprovideprimarycareatthree medicalofficesinCoachellaValley:in PalmSprings,PalmDesert,andIndio� AsaCoachellaValleyresidentyoucan chooseaKaiserPermanentedoctoras yourpersonalphysician� YourKaiserPermanentephysician canhelpyougetKaiserPermanente servicessuchaseasierreferralsto specialistsandotherhealthresources, soyoucangetthemostoutofyourlife� SomeKaiserPermanenteservicesin CoachellaValleywillcontinuetobe providedbyaffiliatedproviders,which includephysiciansandhospitals� Affiliatedhospitalsprovideselected inpatientandemergencyservicesto KaiserPermanentemembers�For specialtycare,youwillcontinuetobe referredtoouraffiliatednetworkof specialists�Butbecauseyourreferral willcomefromaKaiserPermanente physician,youwon’thavetowaitfor authorizationfromanyoneelse� Statelawrequiresdirectoriestoinclude thefollowingnotice: “Somehospitalsandotherprovidersdo notprovideoneormoreofthe followingservicesthatmaybecovered underyourplancontractandthatyou oryourfamilymembermightneed: familyplanning;contraceptiveservices, includingemergencycontraception; sterilization,includingtuballigationat thetimeoflaboranddelivery;infertility treatments;orabortion� “Youshouldobtainmoreinformation beforeyouenroll�Callyourprospective doctor,medicalgroup,independent practiceassociation,orclinic,orcallthe KaiserPermanenteMemberService CallCenterat1-800–777-1256or 1-800–777-1370(TTYforthehearing/ speechimpaired),toensurethatyou canobtainthehealthcareservicesthat youneed�” Pleasebeawarethatifaserviceis coveredbutnotavailableataparticular Planfacility,wewillmakeitavailableto youatanotherfacility� Selecting your personal physician Pleaserefertotheinformationonpages 9–10ofthisGuidebook�Pleasenote thatmembersintheCoachellaValley cannotchooseapersonalphysician fromourOb/GynDepartment� Note: AllKaiserPermanente membersenrolledinoneofthe followingstateprogramshavelimited coverageinCoachellaValley:AIM, HealthyFamilies,Medi-Cal,MRMIP, orPost-MRMIPGraduate� Pleasealsonotethatyoumaynotselect apersonalphysicianorreceiveroutine carefromprovidersinCoachellaValley� Youare,however,entitledtoout-of-area urgentandemergencycarein CoachellaValley� Member Services CallourMemberServiceCallCenter, weekdays7a�m�–7p�m�,andweekends 7a�m�–3p�m�,at1-800-777-1256 (English)or1-800-788-0616(Spanish)� VisitourMemberServicesofficeat 73-733FredWaringDr�,Ste�110, PalmDesert�Oryoucane-mail questionstoMemberServicesatkp.org� Coachella Valley 131 Member Services can help you with: ➞ Questionsaboutselectinga KaiserPermanente personalphysician� ➞ Changingyourselected KaiserPermanente personalphysician� ➞ Billingquestions� Ifyougetabillthatyoubelieveyouare notresponsibleforpaying,sendacopy ofthebilltoyourlocalMemberServices office�Arepresentativewillresearchthe billandrespondtoyou� 27 Desert Regional Medical Center Emergency services 1150N�IndianCanyonDr� PalmSprings,CA92262 Located1milesouthofVistaChino (Hwy�111),eastofN�PalmCanyonDr� ThisisacontractedPlanfacility�The EmergencyDepartmentatthisfacility isnotappropriateforurgentcare� UseoftheEmergencyDepartment forurgentcaremaynotbepaidby KaiserPermanente� Hours:7days,24hours EmergencyDepartment 760 323-6251 Information 760 323-6511 28 John F. Kennedy Memorial Hospital Emergency services 47111MonroeSt� Indio,CA92201 Locatedatthesouthwestcornerof MonroeSt�andDoctorCarreonBlvd� (47thAve�)� ThisisacontractedPlanfacility�The EmergencyDepartmentatthisfacility isnotappropriateforurgentcare� UseoftheEmergencyDepartment forurgentcaremaynotbepaidby KaiserPermanente� Hours:7days,24hours EmergencyDepartment 760 775-8111 Information 760 347-6191 29 Kaiser Permanente Indio Medical Offices 81-719DoctorCarreonBlvd� Ste�B Indio,CA92201 LocatedwestofJohnF�Kennedy MemorialHospitalonthesouthside ofDoctorCarreonBlvd�,off ofCheyenneSt� Advice Nurse Advice(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–6p�m�) 866 9THRIVE (866 984-7483) • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) 132 Coachella Valley Family Medicine Officehours:M–F,8:30a�m�–noon and1:30–5p�m� Advice/Appts�/Msgs� 866 9THRIVE (866 984-7483) Laboratory Officehours:M–F,8:30a�m�–noon and1:30–5p�m� Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� TTY for the Hearing or Speech Impaired CaliforniaRelayService 30 711 Kaiser Permanente Member Services 73-733FredWaringDr� Ste�110 PalmDesert,CA92260 Locatedonthesouthwestcornerof FredWaringDr�andSanPascualAve� Officehours:M–F,8:30a�m�–noon and1–5p�m� • Member Service Call Center Phonehours:M–F,7a�m�–7p�m�; Sa,Su,7a�m�–3p�m� English 800 777-1256 Spanish 800 788-0616 31 Kaiser Permanente Palm Desert Medical Offices UniversityParkCentre 75-036GeraldFordDr� PalmDesert,CA92211 LocatedsouthofI-10andCookSt�exit, andeastofCookSt� Advice Nurse Advice(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–6p�m�) 866 9THRIVE (866 984-7483) • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Family Medicine, Internal Medicine, Pediatrics, Podiatry Officehours:M–F,8:30a�m�–7p�m�; Sa,8:30a�m�–5p�m� Advice/Appts�/Msgs� 866 9THRIVE (866 984-7483) Insurance/Medical Requests Hours:M–F,9a�m�–5p�m� Information 760 834-2568 Fax 760 834-2639 Disabilityforms/requests formedicalrecords� Coachella Valley 133 Laboratory Hours:M–F,7:30a�m�–7:30p�m�; Sa,7:30a�m�–5p�m� Appts�/Msgs� 866 9THRIVE (866 984-7483) Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianor getinformationaboutpractitioners andservices� Pharmacy Hours:M–F,9a�m�–7:30p�m�; Sa,9a�m�–12:30p�m� and1:30–5p�m� Refillsbyphone 866 279-8954 Onlinerefills kp.org/rxrefill Radiology Hours:M–F,9a�m�–7:30p�m�; Sa,8:30a�m�–5p�m� Appts�/Msgs� 866 9THRIVE (866 984-7483) TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 32 Kaiser Permanente Palm Springs Medical Offices 1100N�PalmCanyonDr� Ste�208 PalmSprings,CA92262 Advice Nurse Advice(M–F,7a�m�–7p�m�; Sa,Su,7a�m�–6p�m�) 866 9THRIVE (866 984-7483) • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Family Medicine, Internal Medicine Officehours:M–F,8:30a�m�–12:30p�m� and1:30–5p�m� Advice/Appts�/Msgs� 866 9THRIVE (866 984-7483) Laboratory Hours:M–F,8:30a�m�–5p�m� Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 134 Coachella Valley 33 Kaiser Permanente Pharmacy 79-440CorporateCenterDr� Ste�106 LaQuinta,CA92253 Hours:M–F,10a�m�–1p�m� and2–6p�m� Info�/Refillsbyphone 866 370–1956 Onlinerefills kp.org/rxrefill 34 Kaiser Permanente Pharmacy 36 After-hours new fill only 31575DatePalmDr� CathedralCity,CA92234 Hours:M–F,7:30p�m�–9a�m�; Sa,4–7p�m�;Su,10a�m�–6p�m� Information 760 324-4239 Newprescriptiononly� Refillsmustbeobtainedfroma KaiserPermanentepharmacy� 37 35 Kaiser Permanente Pharmacy 1717E�VistaChino Ste�B-2 PalmSprings,CA92262 LocatedintheStaterBros�shopping centeronthecornerofVistaChinoand SunriseWay� Hours:M–F,9a�m�–7p�m� Info�/Refillsbyphone 866 370–1942 Onlinerefills kp.org/rxrefill Rite Aid Pharmacy After-hours new fill only 46-681HarrisonSt� Coachella,CA92236 UniversityParkCentre 75-036GeraldFordDr� PalmDesert,CA92211 Hours:M–F,9a�m�–7:30p�m�; Sa,9a�m�–12:30p�m� and1:30–5p�m� Info�/Refillsbyphone 866 279-8954 Onlinerefills kp.org/rxrefill CVS Pharmacy Hours:M–F,7:30–10p�m�; Sa,4–8p�m�; Su,10a�m�–7p�m� Information 760 398-0833 Newprescriptiononly� Refillsmustbeobtainedfroma KaiserPermanentepharmacy� 38 Rite Aid Pharmacy (Twentynine Palms) 71717TwentyninePalmsHwy� TwentyninePalms,CA92277 Hours:M–F,9a�m�–8p�m�; Sa,Su,9a�m�–5p�m� Information 760 367-3262 Coachella Valley 135 39 Rite Aid Pharmacy Urgent care locations (Yucca Valley) 57646TwentyninePalmsHwy� YuccaValley,CA92284 Wehaveanewlistofapproved locationswhereyoucangoforurgent care�PleasecallourMemberService CallCenter,weekdays7a�m�–7p�m�, andweekends7a�m�–3p�m�,at 1-800-777-1256(English)or 1-800-788-0616(Spanish)for moreinformation� Hours:M–F,9a�m�–9p�m�; Sa,9a�m�–6p�m�;Su,10a�m�–6p�m� Information 760 365-2618 40 Walgreens Pharmacy After-hours new fill only 42010WashingtonSt� Indio,CA92201 Hours:M–F,7p�m�–9a�m�; Sa,4–6p�m�;Su,10a�m�–5p�m� Information 760 772-9122 Newprescriptiononly� Refillsmustbeobtainedfroma KaiserPermanentepharmacy� 41 Walgreens Pharmacy After-hours new fill only 14001PalmDr� DesertHotSprings,CA92240 Hours:M–F,7:30p�m�–9a�m�; Sa,4–6p�m�;Su,10a�m�–5p�m� Information 760 288-3210 Newprescriptiononly� Refillsmustbeobtainedfroma KaiserPermanentepharmacy� 136 Yucca Valley–Twentynine Palms Kaiser Permanente services in the Yucca Valley–Twentynine Palms area Affiliated providers MostKaiserPermanenteservicesinthe YuccaValley–TwentyninePalmsareaare providedbyaffiliatedproviders,which includephysiciansandhospitals�We’ve contractedwithaffiliatedphysiciansto providecaretoKaiserPermanente members�Affiliatedhospitalsprovide selectedinpatientandemergency servicestoKaiserPermanentemembers� Statelawrequiresdirectoriestoinclude thefollowingnotice: “Somehospitalsandotherproviders donotprovideoneormoreofthe followingservicesthatmaybecovered underyourplancontractandthatyou oryourfamilymembermightneed: familyplanning;contraceptiveservices, includingemergencycontraception; sterilization,includingtuballigationat thetimeoflaboranddelivery;infertility treatments;orabortion� “Youshouldobtainmoreinformation beforeyouenroll�Callyourprospective doctor,medicalgroup,independent practiceassociation,orclinic,orcallthe KaiserPermanenteMemberServiceCall Centerat1-800–777-1256(English)or 1-800–777-1370(TTYforthehearing/ speechimpaired),toensurethatyou canobtainthehealthcareservices thatyouneed�” Pleasebeawarethatifaserviceis coveredbutnotavailableataparticular Planfacility,wewillmakeitavailableto youatanotherfacility� Selecting a personal physician in the Yucca Valley–Twentynine Palms area IfyouliveintheYuccaValley– TwentyninePalmsarea,youmayselect eitheraKaiserPermanentepersonal physicianfromoneofourprimarycare departmentsinCoachellaValley(see “Selectyourpersonalphysician”on pages9–10ofthisGuidebook). Oryou mayselectanaffiliatedprimarycare physiciancontractedtoprovidecareto KaiserPermanentemembersinthe YuccaValley–TwentyninePalmsarea� PleasenotethatmembersintheYucca Valley–TwentyninePalmsareacannot chooseapersonalphysicianfromour Ob/GynDepartment� Note: KaiserPermanentemembers enrolledintheprogramslistedbelow havelimitedcoverageinYuccaValley� ➞ AllMedicare-entitledindividuals, includingKaiserPermanente SeniorAdvantageand MedicareCostmembers� ➞ AllKaiserPermanentemembers enrolledinoneofthefollowing stateprograms:AIM,Healthy Families,Medi-Cal,MRMIP,or Post-MRMIPGraduate� Yucca Valley–Twentynine Palms 137 Notice of availability of Contracted Providers List KaiserPermanenteisrequiredby Californialawtoprovidemembersor prospectivemembers,uponrequest, alistofaffiliatedmedicalproviders contractedtoprovidehealthcare servicestoKaiserPermanentemembers inageneralgeographicarea�Thelist includescertaininformationabout thesecontractedhealthcareproviders, includingwhichprimarycareproviders maybeacceptingnewpatients� TheContractedProvidersListis notintendedtoreplaceother KaiserPermanentephysiciandirectories, providerlistings,orguidebooks� Toreceiveacopyofthislist,callour MemberServiceCallCenter,weekdays 7a�m�–7p�m�,andweekends 7a�m�–3p�m�,andaskforthe ContractedProvidersList�TheMember ServiceCallCenternumbersare: 1-800–777-1256(English), 1-800–788-0616(Spanish), 1-800–757-7585(Chinesedialects), and 1-800–777-1370(TTYfor thehearing/speechimpaired)�You mayalsoreceivethelistbywritingto KaiserFoundationHealthPlan,Inc�, PublicationsDistribution,393E�Walnut St�,Pasadena,CA91188� Selecting a personal physician CallourMemberServiceCallCenter at1-800–777-1256(English)or 1-800–788-0616(Spanish),andaskfor assistanceinmakingaselection�Our MemberServicerepresentativesare readytoansweryourquestionsand helpyoufindtheKaiserPermanente primarycarephysicianoranaffiliated primarycarephysicianwhobestfits yourneeds�Eachfamilymembermay chooseadifferentpersonalphysician� Inaddition,youmaychangeyour personalphysicianforanyreason� Yourrequesttochangeyourphysician mustbereceivedbythe25thofthe monthtobeeffectiveonthe1stofthe followingmonth� Member Services CallourMemberServiceCallCenter at1-800–777-1256(English)or 1-800–788-0616(Spanish)�Youcanalso visittheMemberServicesofficeat 73-733FredWaringDr�,Ste�110in PalmDesert�Oryoucane-mail questionstoMemberServicesatkp.org� Member Services can help you with: ➞ Questionsaboutselecting KaiserPermanentepersonal physiciansoraffiliatedprimary carephysicians� ➞ Decisionsaboutwhich physiciantoselect� ➞ Changingyourselected personalphysician� ➞ Billingquestions� Ifyougetabillthatyoubelieveyouare notresponsibleforpaying,sendacopy ofthebilltoyourlocalMemberServices office�Arepresentativewillresearchthe billandrespondtoyou� 138 Yucca Valley–Twentynine Palms 42 Hi-Desert Medical Center Emergency services 6601WhiteFeatherRd� JoshuaTree,CA92252 Located ⁄2milesouthofTwentynine PalmsHwy�,onWhiteFeatherRd� 1 ThisisacontractedPlanfacility�The EmergencyDepartmentatthisfacility isnotappropriateforurgentcare� UseoftheEmergencyDepartmentfor urgentcaremaynotbepaidby KaiserPermanente� Hours:7days,24hours EmergencyDepartment 760 366-6127 Information 760 366-3711 38 Rite Aid Pharmacy (Twentynine Palms) 71717TwentyninePalmsHwy� TwentyninePalms,CA92277 Hours:M–F,9a�m�–8p�m�; Sa,Su,9a�m�–5p�m� Information 760 367-3262 39 Rite Aid Pharmacy (Yucca Valley) 57646TwentyninePalmsHwy� YuccaValley,CA92284 Hours:M–F,9a�m�–9p�m�; Sa,9a�m�–6p�m�; Su,10a�m�–6p�m� Information 760 365-2618 Urgent care locations Wehaveanewlistofapproved locationswhereyoucangofor urgentcare�PleasecallourMember ServiceCallCenter,weekdays 7a�m�–7p�m�,andweekends 7a�m�–3p�m�,at1-800-777-1256 (English)or 1-800-788-0616(Spanish) formoreinformation� 140 Kern, Valleys, and western Ventura County Using the facility listings Thefacilitylistingsarefullofuseful informationaboutthemedicalcenters, medicaloffices,andotherfacilitiesin yourarea�Foreachfacility,we generallylist: Tofindaspecificfacility: ➞ Look it up by facility number. Each facilityhasanumber�Forexample, thePanoramaCityMedicalCenter is 19 onthemap(page150), intheaddressesanddirections (page152),andinthelistings� ➞ Location Medical centers ➞ Departmentsandservices Medical offices ➞ Hours Specialty facilities ➞ Phonenumbers Affiliated hospitals Affiliated specialty facilities TheinformationinYour Guidebook to Kaiser Permanente Servicesisupdated periodically�Theavailabilityofphysicians,hospitals,providers,andservices maychange�IfyouhavequestionsaboutYour Guidebook,pleasecontact ourMemberServiceCallCenterat1-800-464-4000(English), 1-800-788-0616 (Spanish), 1-800-757-7585(Chinesedialects),or 1-800-777-1370(TTYforthe hearing/speechimpaired),7days,24hours�Closedholidays;closedat5p�m� thedayafterThanksgiving,ChristmasEve,andNewYear’sEve�Orvisit kp.org/facilitiesforthelatestupdatedinformation� 141 Kern County map 65 99 Oildale CO PHYSICIANS BLVD FF EE 178 RO 9 AD SAN DIMAS ST Shafter 5 Bakersfield 204 10 4 58 34TH AVE CA L OLD RIVER RD 1 NIA AVE OR IF 11 8 UNION AVE 2 6 CHESTER AVE TRUXTUN AVE MT VERNON AVE 26TH ST DISCOVERY DR STOCKDALE HWY 3 7 58 MING AVE WHITE LN 184 119 Lamont Weed Patch 223 5 99 N 142 Kern County | Addresses and directions Kern County 1 7 3700MallViewRd� Bakersfield,CA93306 Bakersfield Administrative Offices 5055CaliforniaAve� Bakersfield,CA93309 LocatedwestofOswellSt�,onthe northsideofMallViewRd� 8 Locatedonthecornerof CaliforniaAve�andMohawkSt� 2 Locatedonthenortheastcornerof MingAve�andHagginOaksBlvd� 9 LocatedbetweenSanDimasSt�and QSt�,onthenorthsideof40thSt� Central Medical Offices 3733SanDimasSt� Bakersfield,CA93301 10 Locatedbetween37thSt�and 38thSt�,onthewestsideof SanDimasSt� 4 2615ChesterAve� Bakersfield,CA93301 Chester Avenue Medical Offices Locatedonthecornerof ChesterAve�and26thSt� 2531ChesterAve� Bakersfield,CA93301 ThisisacontractedPlanfacility� TheEmergencyDepartmentat thisfacilityisnotappropriatefor urgentcare�UseoftheEmergency Departmentforurgentcaremaynot bepaidbyKaiserPermanente� Coffee Road Medical Offices 4801CoffeeRd� Bakersfield,CA93308 LocatednorthofHagemanRd� onthewestsideofCoffeeRd� 6 Discovery Plaza Medical and Administrative Offices 1200DiscoveryDr� Bakersfield,CA93309 Locatedonthenorthsideof DiscoveryDr�,betweenW� CommercenterDr�andMarellaWay� DiscoveryDr�is1blocknorthof CaliforniaAve� San Joaquin Community Hospital Emergency services Scheduled to open fall 2010. 5 Physicians Plaza Offices 2000and4000PhysiciansBlvd� Bakersfield,CA93301 Scheduled to close fall 2010. LocatedonthecornerofCalifornia Ave�andMarellaWay� 3 Ming Medical Offices 8800MingAve� Bakersfield,CA93311 Behavioral Health Offices 4900CaliforniaAve� TowerA,Ste�200 Bakersfield,CA93309 East Hills Medical Offices 11 Stockdale Medical Offices Urgent care services 3501StockdaleHwy� Bakersfield,CA93309 LocatedonthecornerofRealRd� andStockdaleHwy� Formoreinformationabout ourKernCountyservicearea, gotokp.org/kerncounty� Kern County | Central Medical Offices 143 Kern County 1 2 Bakersfield Administrative Offices 5055CaliforniaAve� Bakersfield,CA93309 Administration Hours:M–F,8a�m�–5p�m� Information 661 334-2020 Human Resources Information 661 334-2020 Insurance/Business Office SeeDiscoveryPlazaMedicaland AdministrativeOffices� Outpatient Medical Records 310116thSt� Bakersfield,CA93301 Information Fax 661 633-5930 661 633-5922 Pharmacy Operations Information 661 334-2080 Sales and Marketing Information 661 334-2005 Behavioral Health Offices 4900CaliforniaAve� TowerA,Ste�200 Bakersfield,CA93309 Addiction Medicine, Psychiatry, Social Services Phonehours:M–F,8a�m�–5p�m� Clinichours:M–F8a�m�–7p�m�; Sa,8a�m�–noon Appts�/Cancel/ Info�/Msgs� 661 852-2700 Fromoutlying communities 877 KAISER3 (877 524-7373) • Behavioral Health Care Member Help Line After-hours,weekends, andholidays 800 900-3277 3 Central Medical Offices 3733SanDimasSt� Bakersfield,CA93301 Hematology/Oncology By referral only Hours:M–F,8a�m�–5p�m� Advice/Cancel (24hours)/Msgs� 661 328-9831 Fromoutlying communities 877 KAISER3 (877 524-7373) • KPOnCall Phonehours:M–F,7p�m�–7a�m�; Sa,Su,holidays,24hours After-hoursadvice 888 KPONCALL (888 576-6225) Home Infusion/Oncology Pharmacy Hours:M–F,8a�m�–4:30p�m� Homeinfusion 661 631-3010 Oncology 661 631-3080 Onlinerefills kp.org/rxrefill 144 Kern County | Central Medical Offices Insurance/Business Office SeeDiscoveryPlazaMedicaland AdministrativeOffices� Insurance/Business Office SeeDiscoveryPlazaMedicaland AdministrativeOffices� Member Services Call Center Phonehours:7days,24hours� Closedholidays;closedat5p�m� thedayafterThanksgiving, ChristmasEve,andNewYear’sEve English 800 464-4000 Spanish 800 788-0616 Chinesedialects 800 757-7585 TTY 800 777-1370 Laboratory, Radiology Laboratoryofficehours: M–F,8a�m�–4:45p�m� Radiologyofficehours: M–F,8a�m�–4:30p�m� Information 661 328-9831 Fromoutlying communities 877 KAISER3 (877 524-7373) Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Outpatient Medical Records 310116thSt� Bakersfield,CA93301 Information 661 633-5930 Fax 661 633-5922 TTY for the Hearing or Speech Impaired CaliforniaRelayService 4 711 Chester Avenue Medical Offices Scheduled to open fall 2010. 2531ChesterAve� Bakersfield,CA93301 Head and Neck Surgery, Ophthalmology, Orthopedic Surgery, Podiatry, Pulmonology, Respiratory Care, General Surgery, Urology, Wound Care Officehours:M–F,8a�m�–5p�m� Phonehours:M–F,7a�m�–7p�m� Advice/Appts�/Cancel (24hours)/Info�/Msgs� 661 328-9831 Fromoutlying communities 877 KAISER3 (877 524-7373) •KPOnCall Phonehours:M–F,7p�m�–7a�m�; Sa,Su,holidays,24hours After-hoursadvice 888 KPONCALL (888 576-6225) Member Services Call Center Phonehours:7days,24hours� Closedholidays;closedat5p�m� thedayafterThanksgiving, ChristmasEve,andNewYear’sEve English 800 464-4000 Spanish 800 788-0616 Chinesedialects 800 757-7585 TTY 800 777-1370 Outpatient Medical Records 310116thSt� Bakersfield,CA93301 Information 661 633-5930 Fax 661 633-5922 Pharmacy Hours:M–F,9a�m�–1p�m� and2–5p�m�; closedSa,Su,holidays Information 661 852-3500 Refillsbyphone 661 852-3510 Online kp.org/rxrefill TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 Kern County | Discovery Plaza Medical and Administrative Offices 145 5 Coffee Road Medical Offices 4801CoffeeRd� Bakersfield,CA93308 Family Medicine, Internal Medicine, Pediatrics Officehours:M–F,8a�m�–5p�m� Phonehours:M–F,7a�m�–7p�m� Advice/Appts�/Cancel(24hours)/ Info�/Msgs� 661 328-9831 Fromoutlying communities 877 KAISER3 (877 524-7373) • KPOnCall Phonehours:M–F,7p�m�–7a�m�; Sa,Su,holidays,24hours After-hoursadvice 888 KPONCALL (888 576-6225) Laboratory, Radiology Officehours:M–F,8a�m�–4:45p�m� Information 661 328-9831 Fromoutlying communities 877 KAISER3 (877 524-7373) Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Officehours:M–F,9a�m�–12:30p�m� and1:30–5p�m�; closedSa,Su,holidays Information 661 328-4970 Refillsbyphone 866 554-6040 Online kp.org/rxrefill TTY for the Hearing or Speech Impaired CaliforniaRelayService 6 711 Discovery Plaza Medical and Administrative Offices 1200DiscoveryDr� Bakersfield,CA93309 Member Services Call Center Phonehours:7days,24hours� Closedholidays;closedat5p�m� thedayafterThanksgiving, ChristmasEve,andNewYear’sEve English 800 464-4000 Spanish 800 788-0616 Chinesedialects 800 757-7585 TTY 800 777-1370 Allergy, Obstetrics/Gynecology, Pain Management, Physical Medicine Officehours:M–F,8a�m�–5p�m� Advice/Appts�/ Cancel(24hours) 661 328-9831 Fromoutlying communities 877 KAISER3 (877 524-7373) • KPOnCall Phonehours:M–F,7p�m�–7a�m�; Sa,Su,holidays,24hours After-hoursadvice 888 KPONCALL (888 576-6225) Outpatient Medical Records 310116thSt� Bakersfield,CA93301 Information 661 633-5930 Fax 661 633-5922 Genetics Referral preferred Hours:M–F,9a�m�–5p�m� Appts�/Info�/ Cancel/Msgs� 661 852-3606 146 Kern County | Discovery Plaza Medical and Administrative Offices Gynecology SeeObstetrics/Gynecology� Insurance/Business Office Disability/Medicalrecords/ Medicalcorrespondence 2ndFloor,Ste�200 Hours:M–F,8a�m�–5p�m� Information 661 852-3688 Laboratory, Radiology Officehours:M–F,8a�m�–4:45p�m� Information 661 328-9831 Fromoutlying communities 877 KAISER3 (877 524-7373) Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Member Services Call Center Phonehours:7days,24hours� Closedholidays;closedat5p�m� thedayafterThanksgiving, ChristmasEve,andNewYear’sEve English 800 464-4000 Spanish 800 788-0616 Chinesedialects 800 757-7585 TTY 800 777-1370 Outpatient Medical Records 310116thSt� Bakersfield,CA93301 Information 661 633-5930 Fax 661 633-5922 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–F,9a�m�–1p�m� and2–5p�m�;closedSa,Su,holidays Information 661 852-3500 Refillsbyphone 661 852-3510 Online kp.org/rxrefill TTY for the Hearing or Speech Impaired CaliforniaRelayService 7 711 East Hills Medical Offices 3700MallViewRd� Bakersfield,CA93306 Family Medicine, Gastroenterology (GI), Internal Medicine, Pediatrics Officehours:M–F,8a�m�–5p�m� Phonehours:M–F,7a�m�–7p�m� Advice/Appts�/Cancel (24hours)/Msgs� 661 328-9831 Fromoutlying communities 877 KAISER3 (877 524-7373) •KPOnCall Phonehours:M–F,7p�m�–7a�m�; Sa,Su,holidays,24hours After-hoursadvice 888 KPONCALL (888 576-6225) Insurance/Business Office SeeDiscoveryPlazaMedicaland AdministrativeOffices� Laboratory, Radiology Officehours:M–F,8a�m�–4:45p�m� Information 661 328-9831 Fromoutlying communities 877 KAISER3 (877 524-7373) Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Kern County | Ming Medical Offices 147 Member Services Call Center Phonehours:7days,24hours� Closedholidays;closedat5p�m� thedayafterThanksgiving, ChristmasEve,andNewYear’sEve English 800 464-4000 Spanish 800 788-0616 Chinesedialects 800 757-7585 TTY 800 777-1370 Outpatient Medical Records 310116thSt� Bakersfield,CA93301 Information 661 633-5930 Fax 661 633-5922 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–F,8:30a�m�–5:30p�m� Information 661 334-2911 Refillsbyphone 661 334-2914 Onlinerefills kp.org/rxrefill TTY for the Hearing or Speech Impaired CaliforniaRelayService 8 711 Ming Medical Offices 8800MingAve� Bakersfield,CA93311 Adolescent Medicine, Family Medicine, Internal Medicine, Pediatrics Officehours:M–F,8a�m�–5p�m� Phonehours:M–F,7a�m�–7p�m� Advice/Appts�/Cancel (24hours)/Msgs� 661 328-9831 Fromoutlying communities 877 KAISER3 (877 524-7373) • KPOnCall Phonehours:M–F,7p�m�–7a�m�; Sa,Su,holidays,24hours After-hoursadvice 888 KPONCALL (888 576-6225) Health Education Officehours:M–F,8a�m�–5p�m� Appts�/Info�/ Cancel/Msgs� 661 664-3712 Insurance/Business Office SeeDiscoveryPlazaMedical andAdministrativeOffices� Laboratory, Radiology Hours:M–F,8a�m�–4:45p�m� Appts�/Cancel (24hours)/Msgs� 661 328-9831 Fromoutlying communities 877 KAISER3 (877 524-7373) Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Member Service Call Center Phonehours:7days,24hours� Closedholidays;closedat5p�m� thedayafterThanksgiving, ChristmasEve,andNewYear’sEve English 800 464-4000 Spanish 800 788-0616 Chinesedialects 800 757-7585 TTY 800 777-1370 Neurology By referral only Officehours:M–F,8a�m�–5p�m� Advice/Appts�/ Cancel(24hours) 661 328-9831 Fromoutlying communities 877 KAISER3 (877 524-7373) Outpatient Medical Records 310116thSt� Bakersfield,CA93301 Information 661 633-5930 Fax 661 633-5922 148 Kern County | Ming Medical Offices Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–F,8:30a�m�–6p�m� Information 661 664-3750 Refillsbyphone 661 664-3755 Onlinerefills kp.org/rxrefill TTY for the Hearing or Speech Impaired CaliforniaRelayService 9 711 Physicians Plaza Offices 2000and4000PhysiciansBlvd� Bakersfield,CA93301 Scheduled to close fall 2010. 10 Emergency services 2615ChesterAve� Bakersfield,CA93301 Hours:7days,24hours Forurgentcarelocations,pleasecall ouradvicenursesat(661) 328-9831 or 877 KAISER3 (877 524-7373), 24hoursaday� ThisisacontractedPlanfacility� TheEmergencyDepartmentatthis facilityisnotappropriateforurgent care�UseoftheEmergencyDepartment forurgentcaremaynotbepaidby KaiserPermanente� 11 Head and Neck Surgery, Pulmonary, Sleep Studies/PFT By referral only 4000PhysicianBlvd� Bakersfield,CA93301 Hours:M–F,8a�m�–5p�m� Appts�/Cancel (24hours)/Msgs� 661 328-9831 Fromoutlying communities 877 KAISER3 (877 524-7373) Ophthalmology, Surgery (General), Urology By referral only Hours:M–F,8a�m�–5p�m� Advice/Appts�/Cancel (24hours)/Msgs� 661 328-9831 Fromoutlying communities 877 KAISER3 (877 524-7373) San Joaquin Community Hospital Stockdale Medical Offices Urgent care services 3501StockdaleHwy� Bakersfield,CA93309 Cardiology, Dermatology, Endocrinology, Nephrology, Rheumatology By referral only Officehours:M–F,8a�m�–5p�m�; someeveningclinics Phonehours:M–F,7a�m�–7p�m� Advice/Appts�/Cancel (24hours)/Msgs� 661 328-9831 Fromoutlying communities 877 KAISER3 (877 524-7373) • KPOnCall Phonehours:M–F,7p�m�–7a�m�; Sa,Su,holidays,24hours After-hoursadvice 888 KPONCALL (888 576-6225) Kern County | Stockdale Medical Offices 149 Family Medicine, Internal Medicine, Pediatrics Officehours:M–F,8a�m�–5p�m� Phonehours:M–F,7a�m�–7p�m� Advice/Appts�/Cancel (24hours)/Msgs� 661 328-9831 Fromoutlying communities 877 KAISER3 (877 524-7373) • KPOnCall Phonehours:M–F,7p�m�–7a�m�; Sa,Su,holidays,24hours After-hoursadvice 888 KPONCALL (888 576-6225) Laboratory M–F,8a�m�–midnight; Sa,Su,holidays,9a�m�–midnight Information 661 328-9831 Fromoutlying communities 877 KAISER3 (877 524-7373) Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Member Service Call Center Phonehours:7days,24hours� Closedholidays;closedat5p�m� thedayafterThanksgiving, ChristmasEve,andNewYear’sEve English 800 464-4000 Spanish 800 788-0616 Chinesedialects 800 757-7585 TTY 800 777-1370 Occupational Health Center (Kaiser On-the-Job®) Medicaltreatmentforwork-related injuriesandillnesses Hours:M–F,8:30a�m�–5p�m� Advice/Info�/Msgs� 661 398-3813 Outpatient Medical Records 310116thSt� Bakersfield,CA93301 Information 661 633-5930 Fax 661 633-5922 Pediatrics Same-day Clinic By Appointment Only Hours:M–F,1–9p�m�; Sa,Su,andholidays,9a�m�–9p�m� Appts�/Advice/Cancel/ Info�/Msgs� 661 328-9831 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–F,8:30a�m�–10p�m�; Sa,Su,9a�m�–9p�m�; mostmajorholidays, includingThanksgiving,Christmas, andNewYear’sDay,9a�m�–6p�m� Information 661 398-5011 Refillsbyphone 800 463-2137 Onlinerefills kp.org/rxrefill Radiology Hours:M–F,8a�m�–midnight; Sa,Su,holidays,9a�m�–midnight TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 Urgent Care Walk-ins for adults only Hours:M–F,8a�m�–midnight; Sa,Su,holidays,9a�m�–midnight Advice/Appts�/Cancel (24hours)/Msgs� 661 328-9831 Fromoutlying communities 877 KAISER3 (877 524-7373) 150 San Fernando Valley Valleys area map V A L L E Y C EN TRAL WAY (Conejo, Simi, San Fernando, Santa Clarita, and Antelope Valley) W LANCASTER BLVD 13 12 W AVENUE J 14 E PALMDALE AVE 5 45TH ST E Antelope Valley AVENUE L 40TH ST E 14 15TH ST W Lancaster 10TH ST W 20TH ST W AVENUE K E AVENUE R 15 E AVENUE S Palmdale PEARBLOSSOM HWY Santa Clarita Valley A ERN SAN F RD 21 PK W Y BLVD A I C N VALE O ND R D 27 THOUS AN TD DO AKS Westlake Village R BURBANK BLVD BLV D Calabasas 27 PLUMMER 23 ERWIN ST 28 101 210 ROSCOE BLVD RD Van Nuys ST FO X 19 TU CANTARA ST 405 Reseda Woodland Hills BR 118 Panorama City SHERMAN WAY 22 S SEPULVEDA BLVD 16 LASSEN ST BALBOA BLVD Northridge LINDLEY AVE 27 18 CHATSWORTH ST BL 5 170 101 Burbank 134 Sherman Oaks 2 VENTURA CANYON AVE 101 N 101 RES VD D AN WOODMAN AVE ILLC 14 RINALDI S T RESEDA BLVD EH Thousand Oaks 24 DE SOTO AVE HODENCAMP RD MOORPARK RD 26 23 GOLDEN VALLEY RD 17 Granada Hills ALAMO ST Conejo Valley RD San Fernando Valley TOPANGA CANYON BLVD 25 118 EDAD CYN 5 TAPO CYN RD Simi Valley SOL Y 20 SIERRA HW 126 TOURNEY MAGIC M TN Valleys area | Addresses and directions 151 Antelope Valley area 12 Antelope Valley Hospital Emergency services Balboa Plaza Administrative Offices 1600W�AvenueJ Lancaster,CA93534 10605BalboaBlvd�,Ste�330 GranadaHills,CA91344 Locatedonthesouthwestcorner ofAvenueJand15thSt�W� Locatedonthesouthwestcornerof KingsburySt�andBalboaBlvd� ThisisacontractedPlanfacility� TheEmergencyDepartmentat thisfacilityisnotappropriatefor urgentcare�UseoftheEmergency Departmentforurgentcaremay notbepaidbyKaiserPermanente� 13 Behavioral Health and Nephrology Offices 4444420thSt�W� Lancaster,CA93534 Locatedontheeastsideof 20thSt�W�,justpastAvenueJ� 14 Lancaster Medical Offices Urgent care services 43112N�15thSt�W� Lancaster,CA93534 Locatedontheeastsideof15thSt� W�TakeAvenueLexitoffCA-14� 15 Panorama City area Palmdale Medical Offices No urgent care services 4502E�AvenueS Palmdale,CA93552 Locatedonthesoutheastcornerof 45thSt�E�andAvenueS� 16 17 Canyon Country Medical Offices 26415CarlBoyerDr� SantaClarita,CA91350 18 Mission Hills Medical Offices 11001SepulvedaBlvd� MissionHills,CA91345 152 Valleys area | Addresses and directions 19 Panorama City Medical Center 20 Santa Clarita Executive Plaza Emergency services Urgent care services 27201TourneyRd� SantaClarita,CA91355 13651WillardSt� PanoramaCity,CA91402 LocatedjustnorthoftheSanta ClaritaMedicalOffices,acrossthe parkinglot� ➞ Central Medical Office Building 13651WillardSt� 21 ➞ North 2 Medical Offices 8250WoodmanAve� Urgent care services 27107TourneyRd� SantaClarita,CA91355 ➞ North 3 Medical Offices 13640RoscoeBlvd� LocatedonthewestsideofTourney Rd�,betweenValenciaBlvd�and MagicMountainPkwy� ➞ South 1 Medical Offices 8001VenturaCanyonAve� LocatedonthesouthsideofRoscoe Blvd�,betweenWoodmanAve�and VenturaCanyonAve�Thehospitalis onthesoutheastcornerofWillardSt� andWoodmanAve� From the 405 Fwy.: ExitRoscoe Blvd�easttoWoodmanAve� From the 170 Fwy. north:Take RoscoeBlvd�westexit�Goweston RoscoeBlvd�toWoodmanAve�and turnleft� From the 170 Fwy. south: Takethe RoscoeBlvd�exit�Turnrightonto RoscoeBlvd�,headwestto WoodmanAve�andturnleft� From the 5 Fwy.:ExitTuxfordSt� west�TuxfordSt�becomesRoscoe Blvd�ContinueonRoscoeBlvd�to WoodmanAve� From the 210 Fwy. west toward San Fernando: TaketheSunlandBlvd� exit�TurnleftontoSunlandBlvd�, thenrightontoTuxfordSt�,which becomesRoscoeBlvd�,andcontinue onRoscoeBlvd�toWoodmanAve� Santa Clarita Medical Offices 22 Sherman Terrace Offices 18040ShermanWay Reseda,CA91335 Locatedonthesoutheastcornerof ShermanWayandLindleyAve� Valleys area | Addresses and directions 153 Woodland Hills area 23 27 145HodencampRd� ThousandOaks,CA91360 Erwin Street Medical Offices 21263ErwinSt� WoodlandHills,CA91364 Locatedonthenorthsideof ErwinSt�,betweenCanogaAve� andDeSotoAve� From the 101 Fwy.: TaketheCanoga Ave�exit,turnrightonCanogaAve� andthenrightonErwinSt� 24 25 Locatedonthewestsideof HodencampRd�,betweenHillcrest Dr�andThousandOaksBlvd� 28 Woodland Hills Medical Center Emergency services Urgent care services Northridge Pharmacy 5601DeSotoAve� WoodlandHills,CA91367 PorterRanchCourtyard 19300RinaldiSt�,Ste�I Northridge,CA91326 TheWoodlandHillsMedicalCenter islocatedonthesouthwestcornerof BurbankBlvd�andDeSotoAve� Simi Valley Medical Offices 3900AlamoSt� SimiValley,CA93063 Locatedonthesouthwestcornerof AlamoSt�andTapoCanyonRd� From the 118 Fwy.: Exitnorthon TapoCanyonRd�TurnleftonAlamo St�andleftintotheparkingarea� 26 Thousand Oaks II Medical Offices Thousand Oaks I Medical Offices 365E�HillcrestDr� ThousandOaks,CA91360 Locatedonthenorthsideof E�HillcrestDr�,between MoorparkRd�andHodencampRd� From the 101 Fwy.: ExitatMoorpark Rd�N�andgonorth�Turnrighton E�HillcrestDr�Thebuildingison theleft� From the 405 Fwy.:Takethe101 Fwy�westorthe118Fwy�west� From the 101 Fwy.:ExitDeSoto Ave�north�Thehospitalisonthe left,afterClarkSt� From the 118 Fwy.:ExitDeSoto Ave�south�Thehospitalisonthe right,afterBurbankBlvd� 154 Antelope Valley area | Antelope Valley Hospital Antelope Valley area 12 Antelope Valley Hospital Emergency services 1600W�AvenueJ Lancaster,CA93534 Advice Hours:7days,24hours Information 888 778-5000 661 949-5000 ThisisacontractedPlanfacility�The EmergencyDepartmentatthisfacility isnotappropriateforurgentcare� UseoftheEmergencyDepartment forurgentcaremaynotbepaidby KaiserPermanente� 13 Behavioral Health and Nephrology Offices 4444420thSt�W� Lancaster,CA93534 Addiction Medicine Self-referrals accepted Hours:M–F,8:30a�m�–5p�m� Appts�/Info� 661 951-0080 • Behavioral Health Care Member Help Line After-hours,weekends, andholidays 800 900-3277 Nephrology (Renal) By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 661 951-2865 Psychiatry Self-referrals accepted Hours:M–F,8:30a�m�–5p�m� Appts�/Info� 661 951-0070 14 Lancaster Medical Offices Urgent care services 43112N�15thSt�W� Lancaster,CA93534 Addiction Medicine SeeBehavioralHealth andNephrologyOffices� Advice Nurse Advice (M–F,7a�m�–7p�m�) 888 778-5000 After-hours(M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Allergy Self-referrals accepted WestBuilding Phonehours:M–F,8a�m�–5p�m� Allergyshots:M,Tu,Th,F, 8:45–11:20a�m� and1:30–4:20p�m� Appts�/Cancel/Msgs� 818 375-1720 Audiology Self-referrals accepted SouthBuilding Appts�/Cancel/Msgs� 800 731-3277 HEARxConsultant 818 375-3171 Cardiology By referral only EastBuilding Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 661 726-2487 Continuing Care 1050ACommerceCenterDr� • Home Health and Hospice Hours:7days,8:30a�m�–5p�m� Information 661 729-7250 • Long-term Care Information 818 832-7200 Dermatology By referral only SouthBuilding Hours:Daysmayvary,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 818 375-1720 Antelope Valley area | Lancaster Medical Offices 155 Family Medicine WestBuilding Hours:M–F,8:30a�m�–5p�m� After-hours:M–F,5–9p�m� Appts�/Cancel/Msgs� 888 778-5000 Internal Medicine NorthBuilding Hours:M–F,8:30a�m�–5p�m� After-hours:M–F,5–9p�m� Appts�/Cancel/Msgs� 888 778-5000 Gastroenterology (GI) By referral only NorthBuilding Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/ Info�/Msgs� 661 729-7100 Laboratory WestBuilding Hours:7days,6a�m�–9p�m� Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Geriatrics By referral only NorthBuilding Hours:Tu,W,8:30a�m�–4p�m�; Th,1:30–4p�m� Appts� 661 726-2358 Gynecology SeeObstetrics/Gynecology� Head and Neck Surgery By referral only SouthBuilding Hours:Daysvary,9a�m�–5p�m� Appts�/Cancel/Msgs� 661 726-2307 Health Education ClassesofferedatLancasterand PalmdaleMedicalOffices� Hours:M–F,8:30a�m�–5p�m� Information 661 533-7600 Infectious Disease By referral only EastBuilding Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/ Info�/Msgs� 661 726-2185 Infusion Clinic By referral only EastBuilding,mainentrance Hours:M–Sa,8:30a�m�–5:30p�m�; closedSunday Information 661 726-2303 Insurance WestBuilding Disability/Medicalcorrespondence Hours:M–F,8:30a�m�–4:30p�m� Information 661 726-2266 Member Services Benefits/HealthPlancoverage information/formsandbrochures WestBuilding Officehours:M–F,8:30a�m�–4:30p�m� • Member Service Call Center Phonehours:7days,24hours� Closedholidays;closedat5p�m� thedayafterThanksgiving, ChristmasEve,andNewYear’sEve English 800 464-4000 Spanish 800 788-0616 Chinesedialects 800 757-7585 TTY 800 777-1370 Obstetrics/Gynecology NorthBuilding Hours:M–F,9a�m�–8p�m� Appts�/Cancel/ Info�/Msgs� 661 729-7100 Occupational Health Self-referrals accepted WestBuilding Information 661 726-2262 Occupational Therapy NorthBuilding Hours:M–F,9a�m�–4:30p�m� Information 661 726-2270 Oncology/Hematology By referral only EastBuilding Hours:M–F,8:30a�m�–5p�m� Information 661 726-2176 156 Antelope Valley area | Lancaster Medical Offices Ophthalmology/Optometry/ Optical Center SeeVisionEssentialsby KaiserPermanente� Orthopedics By referral only SouthBuilding Hours:M,F,8:30a�m�–5p�m�; Tu–Th,9a�m�–8p�m� Information 661 729-7100 Outpatient Procedure Suite (OPS) By referral only NorthBuilding Information 661 729-7101 Outside Referral Hours:M–F,8:30a�m�–5p�m� Information 661 729-7108 Pacemaker Clinic By appointment only Information Patient Representative Information 661 726-2305 661 726-2243 Pediatrics WestBuilding Hours:M–F,8:30a�m�–4:30p�m� Walk-inClinichours: M–F,5:30–8:45p�m�; Sa,Su,9a�m�– 4:45p�m�; appointmentsrecommended forafter-hoursvisits Appts�/Cancel/Msgs� 888 778-5000 TeenHealthCare 888 778-5000 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy WestBuilding Hours:M–F,7a�m�–11p�m�; Sa,8a�m�–9p�m�; Su,8:30a�m�–6p�m� Information 661 726-2400 Onlinerefills kp.org/rxrefill Physical Medicine By referral only WestBuilding Hours:M–F,8:30a�m�–4:30p�m� Information 661 729-7100 Physical Therapy By referral only NorthBuilding Hours:M–F,9a�m�–4:30p�m� Information 661 726-2270 Podiatry By referral only SouthBuilding Hours:M–F,8a�m�–5p�m� Information 661 726-2151 Psychiatry SeeBehavioralHealthand NephrologyOffices� Pulmonology EastBuilding Information 661 729-7100 Radiology (X-ray) By referral only WestBuilding Hours:7days,8a�m�–5p�m� Appts�/Cancel 661 729-7100 Rheumatology By referral only EastBuilding Information 661 726-2362 Social Services Hours:M–F,9a�m�–5p�m� Information 661 726-2368 Antelope Valley area | Palmdale Medical Offices 157 Surgery By referral only GeneralSurgery EastandSouthBuildings Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 661 726-2284 Urgent Care SouthBuilding • Adult Medicine and Pediatrics AdultMedicinehours: 7days,24hours Pediatricshours: M–F,8:45p�m�–8a�m�; Sa,Su,4:45p�m�–9a�m� Information 888 778-5000 SeeInternalMedicineorPediatrics� • KPOnCall Phonehours:M–F,7p�m�–7a�m�; Sa,Su,holidays,24hours After-hoursadvice 888 KPONCALL (888 576-6225) Urology By referral only SouthBuilding Hours:Daysandhoursvary Information 877 608-0054 Vision Essentials by Kaiser Permanente • OphthalmologyBy referral only WestBuilding Hours:M–F,8a�m�–8p�m� Appts�/Cancel/ Info�/Msgs� 661 729-7100 • Optometry NorthBuilding Hours:M–F,8a�m�–6:30p�m� Appts�/Cancel/Msgs� 888 778-5000 • Optical Center Eyeglasses,contactlenses Hours:M–F,8:30a�m�–6:30p�m�; walk-inserviceavailable Information 661 726-2207 Website kp2020.org 15 Palmdale Medical Offices No urgent care services 4502E�AvenueS Palmdale,CA93552 Advice Nurse Advice (M–F,7a�m�–7p�m�) 661 328-9831 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Endocrinology By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/ Info�/Msgs� 661 729-7100 Family Medicine Hours:M–F,8a�m�–9p�m� Appts�/Cancel/ Info�/Msgs� 888 778-5000 Gynecology SeeObstetrics/Gynecology� Health Education Hours:M–F,8:30a�m�–8p�m� Appts�/Cancel/ Info�/Msgs� 661 533-7600 Internal Medicine Hours:M–F,8a�m�–9p�m� Appts�/Cancel/ Info�/Msgs� 888 778-5000 Laboratory Hours:M–F,8a�m�–9p�m� Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� 158 Antelope Valley area | Palmdale Medical Offices Member Services Benefits/HealthPlancoverage information/formsandbrochures Officehours:M–F,8:30a�m�–4:30p�m� • Member Service Call Center Phonehours:7days,24hours� Closedholidays;closedat5p�m� thedayafterThanksgiving, ChristmasEve,andNewYear’sEve English 800 464-4000 Spanish 800 788-0616 Chinesedialects 800 757-7585 TTY 800 777-1370 Neurology By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/ Info�/Msgs� 661 729-7100 Nutrition Hours:M–F,8:30a�m�–8p�m� Appts�/Cancel/ Info�/Msgs� 661 533-7600 Obstetrics/Gynecology Hours:M–F,8:30a�m�–9p�m� Appts�/Cancel/ Info�/Msgs� 661 729-7100 Pediatrics Hours:M–F,8:30a�m�–9p�m� Appts�/Cancel/ Info�/Msgs� 888 778-5000 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–F,8:30a�m�–9p�m� Information 661 533-7700 Refillsbyphone 661 533-7701 Onlinerefills kp.org/rxrefill Radiology (X-ray) By referral only Hours:M–F,8a�m�–9p�m� Appts�/Cancel/Info� 661 729-7100 Social Services Hours:M–F,8:30a�m�–8p�m� Information 661 726-2368 Panorama City area 16 Balboa Plaza Administrative Offices 10605BalboaBlvd�,Ste�330 GranadaHills,CA91344 Continuing Care Hours:M–F,8:30a�m�–5p�m� Information 818 832-7200 Home Health Hours:M–F,8:30a�m�–5p�m� Information 818 832-7272 Hospice and Palliative Care Hours:M–F,8:30a�m�–5p�m� Information 818 832-7422 Long-term Care Hours:M–F,8:30a�m�–5p�m� Information 818 832-7292 Panorama City area | Mission Hills Medical Offices 159 17 Canyon Country Medical Offices Family Medicine Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 778-5000 26415CarlBoyerDr� SantaClarita,CA91350 Advice Nurse Advice (7days,7a�m�–7p�m�) 888 778-5000 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Family Medicine, Internal Medicine Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/ Info�/Msgs� 888 778-5000 Health Education Information HealthyLivingHelpline 818 375-3018 866 402-4320 Internal Medicine Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 778-5000 Lab Draw Station Hours:M–F,9a�m�–12:30p�m� and1:30–5p�m� Information 888 778-5000 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Lab Draw Station Hours:M–F,9a�m�–5p�m� Pediatrics Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 778-5000 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� TTY for the Hearing or Speech Impaired CaliforniaRelayService Pharmacy Hours:M–F,8:30a�m�–5p�m� Information 866 808-3992 Mail-orderPharmacy 866 206-2981 Refillsbyphone 866 808-3992 Onlinerefills kp.org/rxrefill 18 711 Mission Hills Medical Offices 11001SepulvedaBlvd� MissionHills,CA91345 Advice Nurse Advice (7days,7a�m�–7p�m�) 888 778-5000 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Radiology, Mammography, Ultrasound Scheduled to open summer 2010. TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 160 Panorama City area | Panorama City Medical Center Panorama Campus Panorama City Medical Center (hospital and medical offices) VENTURA CANYON AVE NORTH 2 MEDICAL OFFICES NORTH PARKING STRUCTURE PATIENT/VISITOR T U SOUTH 1 MEDICAL OFFICES T CENTRAL MEDICAL OFFICE BUILDING E HOSPITAL PATIENT PARKING SURFACE WILLARD ST NORTH 3 MEDICAL OFFICES SOUTH PARKING STRUCTURE CANTARA ST ROSCOE BLVD T T PARKING STRUCTURE STAFF PARKING PATIENT PARKING SURFACE N T TRAM STOP E EMERGENCY SERVICES U URGENT CARE SERVICES WOODMAN AVE ENTRANCE PATIENT/EMPLOYEE PARKING Mapnottoscale 19 Panorama City Medical Center Emergency services Urgent care services 13651WillardSt� PanoramaCity,CA91402 Emergency 13651WillardSt� HospitalGroundFloor (onthecornerofWillardSt� andVenturaCanyonAve�) Hours:7days,24hours Urgent Care South1MedicalOffices Hours:M–F,5–9p�m�; Sa,Su,8a�m�–9p�m� Advice Nurse Advice (7days,7a�m�–7p�m�) 888 778-5000 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Information Generalinformation Tollfreefromthe 805 and 661areacodes Hospitalizedpatients TTY for the hearing or speech impaired CaliforniaRelayService 818 375-2000 800 272-3500 818 375-4000 711 Panorama City area | Panorama City Medical Center 161 Addiction Medicine SeeShermanTerraceOffices� Advice Nurse Advice (7days,7a�m�–7p�m�) 888 778-5000 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Allergy South1MedicalOffices Hours:M–F,8:30a�m�–5p�m� NoallergyshotsonThursday Appts�/Cancel/Msgs� 818 375-1720 AnesthesiologyBy referral only CentralMedicalOfficeBuilding Hours:7days,24hours Messages 818 375-2444 •Nerve Block Appts�/Cancel/ Info�/Msgs� 818 375-4100 Audiology Self-referrals accepted CentralMedicalOfficeBuilding 2ndFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 818 375-1737 HEARxConsultant 818 375-3171 Business Services/Insurance (Billing/ Disability)/Medical Correspondence North2MedicalOffices Hours:M–F,8:30a�m�–4:30p�m� Insurance (Billing/Disability) 818 375-2259 MedicalCorrespondence (Requestsforrecords) 818 375-2262 CardiologyBy referral only CentralMedicalOfficeBuilding Hours:M,Tu,Th,F,8:30a�m�–5p�m�; W,8:30a�m�–12:30p�m� Appts�/Cancel/Msgs� 888 778-5000 •Cardiac StudiesBy referral only Phonehours:M–F,8:30a�m�–5p�m� Appts�/Cancel 818 375-2900 PhysiciansdonotattendCardiac Studiesappointments� Care Management South1,AdministrativeOffice Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 818 375-3264 Completecaremanagementforchronic conditions,heartfailure,hypertension, diabetes,cholesterol,asthma(adultand children),depression,andosteoporosis� Screeningoutreachforcolon,breast, andcervicalcancers� • Thrive Center North3MedicalOffices Mainlobby Phonehours:M–F,8:30a�m�–5p�m� Information 818 375-3264 Bloodpressurescreeningsand preventivecareneedsassessments� • Care Plus Care Management Information 866 331-8042 Continuing Care 1050CommerceCenterDr� Lancaster,CA93534 Hours:M–F,8:30a�m�–5p�m� • Home Health Information 661 729-7250 •Hospice Information 818 832-7422 • Hospital Outside Utilization Management Information 661 729-7253 • Long-term Care Information 818 832-7292 162 Panorama City area | Panorama City Medical Center Dermatology By referral only South1MedicalOffices Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 818 375-1720 • Acne and Wart Clinic Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel 818 375-1720 • Cosmetic Clinic Information 818 375-3223 Diagnostic Imaging 1 By referral only MRI,P�E�T�,ultrasound, CTscan,interventional,and fluoroscopicprocedures HospitalBuilding,GroundFloor Hours:M–F,8:45a�m�–4:45p�m� Appts�/Cancel 818 375-1755 Recordedpreparation instructions 818 375-1755 Diagnostic Imaging 2 By referral only CentralMedicalOfficeBuilding Basement Hours:M–F,8:45a�m�–4:45p�m� Breastultrasound,mammography, nuclearmedicine: M–F,8:45a�m�–4:45p�m� Appts�/Cancel 818 375-1755 Recordedpreparation instructions 818 375-1755 Diagnostic Imaging 3 By referral only North3MedicalOffices,basement Hours:M–F,8:45a�m�–4:45p�m� Mammographyand DEXAbonedensityhours: M–F,8:30a�m�–7:50p�m�; Sa,8:30a�m�–4:30p�m� Appts�/Cancel 818 375-1755 Recordedpreparation instructions 818 375-1755 EKG By referral only • Central Medical Office Building Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel 818 375-2905 • North 3 Medical Offices Hours:M–F,8:30a�m�–5:30p�m� Messages 818 375-2043 Endocrinology/Metabolic By referral only North3MedicalOffices,Area160 Officehours:M–F,8:30a�m�–5p�m� Phonehours:M–F,8:30a�m�–5p�m� Appts�/Cancel 818 375-2454 Retinalscreening 818 375-2454 MetabolicClinic 818 375-2927 Family Medicine North3MedicalOffices, Area163and167 Officehours:M–F,8:30a�m�–5p�m� Phonehours:M–F,7a�m�–7p�m� Appts�/Cancel/Msgs� 888 778-5000 Gastroenterology (GI)By referral only CentralMedicalOfficeBuilding Hours:M,Tu,Th,8:30a�m�–8:30p�m�; W,F,8:30a�m�–5p�m� Appointments 818 375-2994 Cancellations(24hours) 818 375-2994 Messages 888 778-5000 • GI LabBy referral only CentralMedicalOfficeBuilding Hours:M–F,7a�m�–6p�m� Appts�/Cancel(24hours)/ Msgs� 818 375-2994 Genetics Referral preferred North3MedicalOffices,3rdFloor Module368 Hours:M–F,9a�m�–5p�m� Appts�/Info�/ Cancel/Msgs� 818 375-2073 Geriatric Assessment Clinic By referral only North2MedicalOffices Hours:M–F,8:30a�m�–5p�m� Appointments 818 375-4228 Panorama City area | Panorama City Medical Center 163 GI LabBy referral only CentralMedicalOfficeBuilding Hours:M–F,7a�m�–6p�m� Appts�/Cancel(24hours)/ Msgs� 818 375-2994 Gynecology SeeObstetrics/Gynecology� Head and Neck Surgery By referral only CentralMedicalOfficeBuilding Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 818 375-1737 Health Education North2MedicalOffices Hours:M–F,8:30a�m�–5p�m� Information 818 375-3018 HealthyLivingHelpline 866 402-4320 Hearing SeeAudiologyandHEARxWest HearingCareCenters� Human Resources Hours:M–F,8:30a�m�–5p�m� Information 818 375-3401 Infectious Disease By referral only CentralMedicalOfficeBuilding Officehours:M,Tu,Th,F,9a�m�–5p�m�; W,9a�m�–12:30p�m� Phonehours:M,Tu,Th,F, 9a�m�–5p�m�; W,9a�m�–12:30p�m� Appts�/Cancel/Msgs� 888 778-5000 Insurance 13652CantaraSt� PanoramaCity,CA91402 Hours:8:30a�m�–5p�m� Information 818 375-2208 Internal Medicine North3MedicalOffices Officehours:M–F,8:30a�m�–5p�m� Phonehours:M–F,7a�m�–7p�m� Appts�/Cancel/Msgs� 888 778-5000 HEARx West Hearing Care Centers Hours:M–F,9a�m�–5p�m� • Lancaster HEARx Albertson’sShoppingCenter 2054W�AvenueK Lancaster,CA93536 Information 661 949-1824 • Valencia HEARx ValenciaGranarySquare 25914McBeanPkwy� SantaClarita,CA91355 Information 661 799-9965 • Sun Valley HEARx CanyonPlaza 8341LaurelCanyonBlvd� SunValley,CA91352 Information 818 768-6447 Laboratory Mainlab 818 375-2321 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� • Central Medical Office Building Hours:M–F,7a�m�–5p�m�; Sa,Su,7a�m�–noon; closedholidays • North 3 Medical Offices Hours:M–F,8a�m�–5:15p�m�; closedholidays • South 1 Medical Offices Draw Station Hours:M–F,9a�m�–12:45p�m� and2–5p�m� HIV Services Hours:M–F,8:30a�m�–5p�m� Information 818 375-3471 Long-term Care Hours:M–F,8:30a�m�–5p�m� Information 818 832-7292 164 Panorama City area | Panorama City Medical Center Member Services Benefits/HealthPlancoverage information/formsandbrochures North2MedicalOffices Officehours:M–F,8:30a�m�–5p�m� • Member Service Call Center Phonehours:7days,24hours� Closedholidays;closedat5p�m� thedayafterThanksgiving, ChristmasEve,andNewYear’sEve English 800 464-4000 Spanish 800 788-0616 Chinesedialects 800 757-7585 TTY 800 777-1370 Nephrology By referral only RenalCare CentralMedicalOfficeBuilding Officehours:M–F,8:30a�m�–5p�m� Phonehours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 778-5000 Neurology By referral only South1MedicalOffices Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 818 375-4456 Nuclear Medicine By referral only CentralMedicalOfficeBuilding Basement Hours:M–F,8:45a�m�–4:45p�m� Appts�/Cancel/Msgs� 818 375-1755 Nutrition Services North2MedicalOffices Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 818 375-3018 Obstetrics/Gynecology North3MedicalOffices Hours:M–F,8:30a�m�–4:30p�m� Appts�/Cancel/Msgs� 866 364-0014 Occupational Health Center (Kaiser On-the-Job®) Medicaltreatmentforwork-related injuriesandillnesses North2,1stFloor Hours:M–F,8:30a�m�–5p�m� Advice/Info�/Msgs� 818 375-2233 Oncology/Hematology By referral only CentralMedicalOfficeBuilding Hours:M,Tu,Th,F,8:30a�m�–5p�m�; W,8:30a�m�–12:30p�m� Appts�/Cancel 818 375-3493 Messages 818 375-1650 Ophthalmology/Optometry/ Optical Center SeeVisionEssentialsby KaiserPermanente� Orthopedics By referral only North2MedicalOfficesandCastRoom Hours:M–F,9a�m�–noon and1–4:30p�m� Appts�/Cancel/Msgs� 818 375-1690 After-hourscareavailablein HospitalEmergencyDepartmentonly� After-hoursinformation, (818) 375-2000. • Cast Room-Main Hospital/ Emergency Department Hours:7days,9a�m�–midnight Pain Management By referral only CentralMedicalOfficeBuilding Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 818 375-4100 Patient Business North2MedicalOffices Hours:M–F,8a�m�–4:30p�m� Information 818 375-2295 Panorama City area | Panorama City Medical Center 165 Pediatrics South1MedicalOffices Hours:M–F,7:30a�m�–4:45p�m� Appts�/Cancel/Msgs� 888 778-5000 Immunizationshours:M–F,9–11:30a�m� and1:30–4p�m� Forimmunizations,pleasecallthe appointmentnumbertoschedulea nurseclinicvisit� • Pediatric Subspecialties: cardiology, developmental endocrinology, gastroenterology (GI) By referral only Appts�/Cancel/Msgs� 818 375-4456 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacies Onlinerefills kp.org/rxrefill • Hospital Building 24-hour Pharmacy Hours:7days,24hours Information 818 375-2377 Mail-orderPharmacy 866 206-2981 Refillsbyphone 866 362-4939 • North 3 Medical Offices Pharmacy Hours:M–F,8:30a�m�–6p�m� Information 818 375-2102 Mail-orderPharmacy 866 206-2981 Refillsbyphone 866 362-5184 • South 1 Medical Offices Pharmacy Hours:M–F,9a�m�–5:30p�m� Information 866 362-5432 Mail-orderPharmacy 866 206-2981 Refillsbyphone 866 375-2090 Physical Medicine By referral only North2MedicalOffices Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 818 375-1600 Physical/Occupational Therapy By referral only North2MedicalOffices Officehours:M–F,7:30a�m�–6p�m� Phonehours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 818 375-1607 Podiatry By referral only North2MedicalOffices Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 818 375-1690 Proctology CentralMedicalOfficeBuilding Hours:M,Tu,Th,F,8:30a�m�–5p�m� Appts�/Cancel 888 778-5000 Psychiatry SeeShermanTerraceOffices� Pulmonary Function Testing By referral only CentralMedicalOfficeBuilding Officehours:M–F,7:30a�m�–2:30p�m� Phonehours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 778-5000 Pulmonary Medicine By referral only CentralMedicalOfficeBuilding Officehours:M–F,9a�m�–5p�m� Phonehours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 778-5000 Respiratory Care Hours:7days,24hours Advice/Info� 818 375-2901 Rheumatology By referral only North3MedicalOffices Area160 Officehours:M–F,8:30a�m�–5p�m� Phonehours:M–F,8:30a�m�–5p�m� Appts�/Cancel 818 375-2454 166 Panorama City area | Panorama City Medical Center Social Services South1MedicalOffices Officehours:M–F,8:30a�m�–5p�m� Urgenthours:M–F,5–10p�m�; Sa,Su,8:30a�m�–7p�m� Appts�/Cancel 818 375-2977 Urgentproblems 818 375-2000 Speech Pathology By referral only CentralMedicalOfficeBuilding Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 818 375-3636 Surgery By referral only GeneralSurgery CentralMedicalOfficeBuilding Hours:M–F,8:30a�m�–5p�m� Appointments 818 375-1740 Cancellations(24hours) 818 375-3775 Messagesandrefills 818 375-1740 Teenage Health Care Center South1MedicalOffices Hours:M–F,8:30a�m�–4:45p�m� Appts�/Cancel/Msgs� 888 778-5000 Counseling 818 375-2904 Healtheducator 818 375-2935 TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 Urgent Care/Ambulatory Care CentralMedicalOfficeBuilding 1stFloor Cliniclobbyreceptiondeskcheck-in •Adult Medicine, Pediatrics, and minor injuries Walk-inhours:M–F,5–9p�m� Sa,Su,andholidayhours: 8a�m�–9p�m� After-hours:GototheEmergency Departmentonthehospital GroundFloor • KPOnCall Phonehours:M–F,7p�m�–7a�m�; Sa,Su,holidays,24hours After-hoursadvice 888 KPONCALL (888 576-6225) Urology By referral only CentralMedicalOfficeBuilding Hours:M–F,8:30a�m�–5p�m� Appts�/Msgs� 818 375-1740 Cancellations(24hours) 818 375-3775 Refills 818 375-1740 Vascular Lab By referral only CentralMedicalOfficeBuilding Hours:M–F,8:30a�m�–5p�m� Appts�/Msgs� 818 375-1740 Cancellations(24hours) 818 375-3775 Refills 818 375-1740 Vision Essentials by Kaiser Permanente • OphthalmologyBy referral only North2MedicalOffices Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 818 375-1690 • Optometry North2MedicalOffices Hours:M–F,7:30a�m�–6p�m�; Sa,8a�m�–4p�m� Appts�/Cancel 888 778-5000 Messages 818 375-2613 •Optical Center Eyeglasses,contactlenses North2MedicalOffices Hours:M–F,7:30a�m�–7p�m�; Sa,8a�m�–4p�m�; noappointmentnecessary Information 818 375-2613 Website kp2020.org Volunteer Services CentralMedicalOfficeBuilding Hours:M–F,9a�m�–5p�m� Information 818 375-2858 Panorama City area | Santa Clarita Medical Offices 167 20 Santa Clarita Executive Plaza 27201TourneyRd� SantaClarita,CA91355 Addiction Medicine/Psychiatry Self-referrals accepted 1stFloor,Ste�110 Hours:M–F,8a�m�–7p�m� Appts�/Info� 661 222-2000 • Behavioral Health Care Member Help Line After-hours,weekends, andholidays 800 900-3277 Health Education 2ndFloor,Ste�220 Information 21 661 222-2100 Santa Clarita Medical Offices Urgent care services 27107TourneyRd� SantaClarita,CA91355 Advice Nurse Advice (7days,7a�m�–7p�m�) 888 778-5000 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Family Medicine Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 778-5000 Gastroenterology (GI) and GI Lab By referral only Information 661 222-2442 Gynecology SeeObstetrics/Gynecology� Health Education Information HealthyLivingHelpline 818 375-3018 866 402-4320 Infectious Disease By referral only Information 661 222-2408 or 888 778-5000 Internal Medicine Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 778-5000 Laboratory Hours:M–F,8:30a�m�–8:30p�m�; Sa,Su,9a�m�–4:30p�m�; holidays,9a�m�–1p�m� Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Mammography, Radiology, Ultrasound Hours:M–W,8a�m�–8:30p�m�; Th,F,8a�m�–4:30p�m�; Sa,9a�m�–4:30p�m�; closedSunday Information 888 778-5000 Mammography/ Ultrasoundappts� 661 222-2423 Obstetrics/Gynecology Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 866 364-0014 Ophthalmology/Optometry/ Optical Center See VisionEssentialsby KaiserPermanente� Pediatrics Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 778-5000 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� 168 Panorama City area | Santa Clarita Medical Offices Pharmacies Onlinerefills kp.org/rxrefill • 1st Floor Hours:M–F,8a�m�–8:30p�m�; Sa,Su,9a�m�–4:30p�m� Information 661 222-2150 Mail-orderPharmacy 866 206-2981 Refillsbyphone 866 362-5491 • 2nd Floor Hours:M–F,9a�m�–1p�m� and2–5p�m� Information 661 222-2426 Messages 661 222-2424 Mail-orderPharmacy 866 206-2981 Refillsbyphone 866 362-5491 Physical Therapy By referral only Appts�/Cancel/Msgs� 661 222-2025 Psychiatry Officehours:M–F,8a�m�–6p�m� Phonehours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 661 222-2000 Social Services Hours:M,Tu,Th,8:30a�m�–5p�m� Information 661 222-2410 W,F,atPanoramaCityMedicalCenter� TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 Urgent Care Hours:M–F,5–8:30p�m�; Sa,Su,9a�m�–4:30p�m� Information 888 778-5000 • KPOnCall Phonehours:M–F,7p�m�–7a�m�; Sa,Su,holidays,24hours After-hoursadvice 888 KPONCALL (888 576-6225) Vision Essentials by Kaiser Permanente • OphthalmologyBy referral only Appts�/Cancel/Msgs� 661 222-2412 • Optometry Hours:M–F,8:30a�m�–5:30p�m� Appts�/Cancel/Info� 888 778-5000 • Optical Center Hours:M–F,8:30a�m�–6p�m� Information 661 222-2171 or 888 778-5000 Website kp2020.org 22 Sherman Terrace Offices 18040ShermanWay Reseda,CA91335 Addiction Medicine Hours:M–Th,7a�m�–6p�m�; F,7a�m�–6p�m� On-dutycounselor 818 758-1216 Appointments 818 758-1200 • Behavioral Health Care Member Help Line After-hours,weekends, andholidays 800 900-3277 Bariatric Consultations Patientmustcompleteapreoperative HealthEducationprogrampriorto consultationreferral� Hours:M–F,8:30a�m�–5p�m� Appointments 818 758-1200 Psychiatry Self-referrals accepted Officehours:M–Th,7a�m�–7p�m� Phonehours:M–Th,7a�m�–6p�m� Appointments 818 758-1200 • Behavioral Health Care Member Help Line After-hours,weekends, andholidays 800 900-3277 Woodland Hills area | Simi Valley Medical Offices 169 Woodland Hills area 23 Erwin Street Medical Offices 21263ErwinSt� WoodlandHills,CA91364 Adult Psychiatry Hours:M–Th,7a�m�–7p�m�; F,7a�m�–5p�m�; Sa,8:30a�m�–12:30p�m� Appointments 818 592-3100 • Behavioral Health Care Member Help Line After-hours,weekends, andholidays 800 900-3277 Advice Nurse Advice (M–F,7a�m�–7p�m�) 888 515-3500 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Internal Medicine Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 515-3500 Laboratory Hours:M–F,8:30a�m�–5p�m� Information 818 592-3039 Results (available24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–F,9a�m�–5:30p�m� Information 818 592-3038 Refillsbyphone 818 592-3037 Onlinerefills kp.org/rxrefill Physical Therapy Hours:M–F,8:30a�m�–5p�m� Appointments 818 592-3188 TTY for the Hearing or Speech Impaired CaliforniaRelayService 24 711 Northridge Pharmacy PorterRanchCourtyard 19300RinaldiSt�,Ste�I Northridge,CA91326 Hours:M–F,9a�m�–7p�m� Information 818 719-3779 Refillsbyphone 818 719-3801 Onlinerefills kp.org/rxrefill 25 Simi Valley Medical Offices 3900AlamoSt� SimiValley,CA93063 Advice Nurse Advice (M–F,7a�m�–7p�m�) 888 515-3500 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Family Medicine Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 515-3500 Gynecology SeeObstetrics/Gynecology� 170 Woodland Hills area | Simi Valley Medical Offices Internal Medicine Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 515-3500 Laboratory Hours:M–F,8:30a�m�–5p�m� Information 805 582-3020 Results (available24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Mammography Hours:M–F,8:30a�m�–9p�m� Appts�/Cancel (M–F,7a�m�–7p�m�) 888 515-3500 Obstetrics/Gynecology Appts�/Cancel/Msgs� 818 719-2555 Careisprovidedbyacertifiednurse midwife,underphysiciansupervision� Pediatrics Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 515-3500 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–F,9a�m�–9p�m� Information 805 582-3003 Refillsbyphone 805 582-3005 Onlinerefills kp.org/rxrefill Urgent Care Hours:M–F,5:30–9p�m� Advice (M–F,7a�m�–7p�m�) 888 515-3500 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) 26 Thousand Oaks I Medical Offices 365E�HillcrestDr� ThousandOaks,CA91360 Advice Nurse Advice (M–F,7a�m�–7p�m�) 888 515-3500 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Allergy Shotsonly Hours:Th,9a�m�–4:30p�m� Information 818 719-2354 Appts�/Cancel 818 719-2350 Family Medicine Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 515-3500 Podiatry By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel 818 719-2970 Geriatrics By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Info�/Msgs� 805 374-7580 TTY for the Hearing or Speech Impaired CaliforniaRelayService Gynecology SeeObstetrics/Gynecology� 711 Internal Medicine Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 515-3500 Woodland Hills area | Thousand Oaks I Medical Offices 171 Laboratory Hours:M–F,8a�m�–9p�m�; Sa,9a�m�–12:30p�m� Information 805 374-7427 Results (available24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Mammography Hours:M–F,8:30a�m�–9p�m�; Sa,9a�m�–12:30p�m� Appointments (M–F,7a�m�–7p�m�) 888 515-3500 Obstetrics/Gynecology Appts�/Cancel/Msgs� 818 719-2555 Careisprovidedbyacertifiednurse midwife,underphysiciansupervision� Optometry/Optical Center SeeVisionEssentialsby KaiserPermanente� Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:9a�m�–9p�m�; Sa,9a�m�–12:30p�m� Information Refillsbyphone Onlinerefills 805 374-7555 805 374-7575 kp.org/rxrefill Podiatry By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Info� 818 719-2970 Retinal Screening Self-referrals accepted; by appointment only Hours:9a�m�–4:30p�m� Appts�/Cancel/ Info�/Msgs� 805 449-3406 TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 Urgent Care Hours:M–F,5:30–9p�m�; Sa,9a�m�–12:30p�m� • Advice Nurse Advice (M–F,7a�m�–7p�m�) 888 515-3500 After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Vision Essentials by Kaiser Permanente • Optometry Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel 888 515-3500 Info�/Msgs� 805 374-7450 • Optical Center Eyeglasses Hours:M–F,8:30a�m�–5p�m� Information 805 374-7450 Website kp2020.org 172 Woodland Hills area | Thousand Oaks II Medical Offices 27 Thousand Oaks II Medical Offices 145HodencampRd� ThousandOaks,CA91360 Advice Nurse Advice (M–F,7a�m�–7p�m�) 888 515-3500 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Bone Density By referral only Hours:M–Th,8:30a�m�–5p�m� Appts�/Cancel 805 449-3406 Cardiology By referral only Hours:W,8:30a�m�–5p�m� Appts�/Cancel 818 719-2596 Dermatology By referral only Hours:M–F,8:30a�m�–4p�m� Appts�/Cancel/ Info�/Msgs� 818 719-4643 Family Medicine Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/ Info�/Msgs� 888 515-3500 Internal Medicine Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/ Info�/Msgs� 888 515-3500 Pediatrics Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/ Info�/Msgs� 888 515-3500 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Physical/Occupational Therapy By referral only Hours:M–F,8a�m�–5:30p�m� Appts�/Cancel 805 449-3480 TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 Woodland Hills area | Woodland Hills Medical Center 173 Woodland H. Campus Woodland Hills Medical Center (hospital and medical offices) Entrances 6, 8, & 10 N NORTHSIDE Entrance 5 MULTILEVEL PARKING STRUCTURE E EMERGENCY SERVICES ENTRANCE E NORTHSIDE Entrance 9 Emergency and Urgent Care, Entrance 3 Ambulance, Entrance 2 Parking Entrance HOSPITAL PATIENT SURFACE PARKING Entrance 1 PARKING PATIENT SURFACE PARKING BURBANK BLVD VENTURA FW PHYSICIAN AND STAFF PARKING ONLY MEDICAL OFFICE TOWER Entrance 7 Y (101) Entrance 4 DE SOTO AVE Mapnottoscale 28 Woodland Hills Medical Center Addiction Medicine SeeShermanTerraceOffices� Adolescent Clinic MedicalOfficeTower Entrance4,5thFloor Hours:M–F,1–5p�m� Appts�/Cancel/Msgs� Emergency services Urgent care services 5601DeSotoAve� WoodlandHills,CA91367 Hospital,Entrance1 EmergencyDepartment,Entrance3 • Advice Nurse Advice (M–F,7a�m�–7p�m�) 888 515-3500 After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Emergency MedicalOfficeTower,Entrance3 Hours:7days,24hours Information Generalinformation Patientinformation TTY for the Hearing or Speech Impaired CaliforniaRelayService 818 719-2000 818 719-2770 711 888 515-3500 Advice Nurse Advice (M–F,7a�m�–7p�m�) 888 515-3500 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Allergy MedicalOfficeTower Entrance5,5thFloor Hours:M,W–F,8:30a�m�–5p�m�; Tu,8:30a�m�–8p�m� Appts�/Cancel 818 719-2350 Messages 818 719-2354 174 Woodland Hills area | Woodland Hills Medical Center Anesthesiology By referral only MedicalOfficeTower Entrance4,2ndFloor Hours:7days,24hours Appts�/Cancel/Msgs� 818 719-3190 Anticoagulation Pharmacist 877 608-0082 Appointment Call Center Hours:M–F,7a�m�–7p�m� Appts�/Cancel/Msgs� 888 515-3500 Audiology By referral only MedicalOfficeTower Entrance5,5thFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Info� 818 719-3700 Blood Donor Center MedicalOfficeTower Entrance4,lowerlevel Hours:M–F,8a�m�–3:45p�m� Information 818 719-4329 Bone Density By referral only Endocrinology MedicalOfficeTower Entrance5,4thFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/ Info�/Msgs� 818 719-4418 Breast Center/Mammography MedicalOfficeTower Entrance5,3rdFloor Hours:M,F,8:30a�m�–5p�m�; Tu–Th,8:30a�m�–9p�m�; Sa,8:30a�m�–8p�m� Mammogramsappts�/ Cancel 818 719-4173 Business Services Hospital,Entrance4,lowerlevel Hours:M–F,8a�m�–5p�m� Inpatientbilling 818 719-2777 Cardiology/EKG By referral only MedicalOfficeTower Entrance5,4thFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel 818 719-2596 Info�/Msgs� 818 719-3560 • Cardiac Studies Appts�/Cancel 818 719-3540 Cholesterolclinic 818 719-2886 Center for Wound Healing By referral only MedicalOfficeTower Entrance4,1stFloor Hours:M–F,8a�m�–4:30p�m� Information 818 719-2796 Children’s Center for Attentional Problems By referral only NorthsideMedicalOffices Entrance8,1stFloor Hours:M–F,9a�m�–5p�m� Info�/Msgs� 818 719-4161 Continuing Care • Home Health/Hospice/ Long-term Care Hours:7days,8:30a�m�–5p�m� Information 818 832-7200 DermatologyBy referral only MedicalOfficeTower Entrance5,1stFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel 818 719-4643 Employee Health Information 818 719-3129 Woodland Hills area | Woodland Hills Medical Center 175 Endocrinology/Diabetes Center By referral only MedicalOfficeTower Entrance5,4thFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel 818 719-3343 Info�/Msgs� 818 719-4400 Blood-sugar reportingline 818 719-4416 Bonedensity 818 719-4418 Retinalscreening 818 719-4418 Family Medicine NorthsideMedicalOffices Entrance6,3rdFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 515-3500 Gastroenterology (GI) By referral only MedicalOfficeTower Entrance4,4thFloor Hours:M–F,8:30a�m�–5p�m� Info�/Msgs� 818 719-3585 Endoscopyappts�/Cancel818 719-3584 Sigmoidoscopyappts�/ Cancel 818 719-3529 Genetics Referral preferred MedicalOfficeTower Entrance5,3rdFloor Hours:M–F,9a�m�–5p�m� Appts�/Cancel/ Info�/Msgs� 818 719-4530 Geriatric Assessment Clinic By referral only NorthsideMedicalOffices Entrance7,1stFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/ Info�/Msgs� 818 719-2002 Great Starts Postpartumclassfornewmothers Entrance1,1stFloor Hours:M–F,9a�m�–noon Information 818 719-2255 Gynecology SeeObstetrics/Gynecology� Head and Neck Surgery By referral only MedicalOfficeTower Entrance5,5thFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 818 719-3700 Health Education HealthEducationCenter Entrance5,lowerlevel Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Info� 818 719-4305 HealthyLivingHelpline 866 402-4320 Hearing SeeAudiologyandHEARxWest HearingCareCenter� HEARx West Hearing Care Center • Reseda HEARx Loehmann’sPlaza 19403VictoryBlvd� Reseda,CA91335 Hours:M–F,8:30a�m�–5p�m�; after-hoursandweekends, byappointmentonly Information 818 343-8116 Immunization Clinic NorthsideMedicalOffices Entrance6,3rdFloor Hours:M–F,8:30a�m�–12:30p�m� and1:30–4p�m� Appts�/Cancel/Msgs� 818 719-4693 Infectious Disease By referral only MedicalOfficeTower Entrance4,3rdFloor Hours:M,W–F,8:30a�m�–5p�m�; Tu,8:30a�m�–12:30p�m� Appts�/Cancel 818 719-4484 Infertility Info�/Msgs� 818 719-4830 176 Woodland Hills area | Woodland Hills Medical Center Infusion Center By referral only MedicalOfficeTower Entrance4,4thFloor Hours:M,Tu,Th,F, 7:15a�m�–6:30p�m�; W,7:15a�m�–4:30p�m�; Sa,Su,callforhours Information 818 719-2070 Insurance Hours:M–F,9a�m�–5p�m� Information 818 719-2670 Internal Medicine • Medical Office Tower ModuleC,Entrance4,3rdFloor ModuleD,Entrance4,4thFloor Hours:M,W–F,8:30a�m�–12:30p�m� and1:30–5p�m�; Tu,8:30a�m�–12:30p�m� Appts�/Cancel/Msgs� 888 515-3500 • Northside Medical Offices ModulesAandB Entrance6,2ndFloor Hours:M–F,8:30a�m�–12:30p�m� and1:30–5p�m� Appts�/Cancel/Msgs� 888 515-3500 Laboratory • Medical Office Tower Entrance4,lowerlevel Hours:M–F,9a�m�–9p�m� Information 818 719-2620 Results(24hours) 888 4 KPTEST (888 457-8378) • Northside Laboratory NorthsideMedicalOffices Entrance6,1stFloor Hours:M–F,7a�m�–5:30p�m�; Sa,7a�m�–1p�m� Information 818 719-2620 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonline at kp.org� Member Services Benefits/HealthPlancoverage information/formsandbrochures MedicalOfficeTower Entrance4,5thFloor Officehours:M–F,8:30a�m�–5p�m� • Member Service Call Center Phonehours:7days,24hours� Closedholidays;closedat5p�m� thedayafterThanksgiving, ChristmasEve,andNewYear’sEve English 800 464-4000 Spanish 800 788-0616 Chinesedialects 800 757-7585 TTY 800 777-1370 Nephrology By referral only MedicalOfficeTower Entrance5,2ndFloor Hours:M,W–F,8:30a�m�–5p�m�; Tu,8:30a�m�–12:30p�m� Advice/Triage 818 719-2487 Appts�/Cancel 818 719-2516 Info�/Msgs� 818 719-2480 Neurology By referral only MedicalOfficeTower Entrance5,5thFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 818 719-3518 Neurosurgery By referral only MedicalOfficeTower Entrance5,5thFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 818 719-3519 Nuclear Medicine By referral only MedicalOfficeTower Entrance4,1stFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Info� 818 719-2710 Woodland Hills area | Woodland Hills Medical Center 177 Obstetrics/Gynecology MedicalOfficeTower Entrance5,3rdFloor Hours:M–F,8:30a�m�–5p�m� Advice/Appts�/Cancel/ Info�/Msgs� 818 719-2555 Occupational Health Center (Kaiser On-the-Job®) Medicaltreatmentforwork-related injuriesandillnesses NorthsideMedicalOffices Entrance9,1stFloor Hours:M–F,8:30a�m�–5p�m� Advice/Info�/Msgs� 818 719-3006 Occupational Therapy By referral only MedicalOfficeTower Entrance10,1stFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/ Info�/Msgs� 818 719-2930 Oncology By referral only MedicalOfficeTower Entrance5,4thFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel 818 719-3243 Chemotherapyadministration,oncology pharmacist,andsocialservices� Ophthalmology/Optometry/ Optical Center SeeVisionEssentialsby KaiserPermanente� Orthopedics/Podiatry By referral only MedicalOfficeTower Entrance5,1stFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 818 719-2970 Pain Procedures NorthsideMedicalOffices Entrance6,1stFloor Officehours:M–F,8:30a�m�–5p�m� Information 818 719-3987 Pathology MedicalOfficeTower Entrance4,lowerlevel Hours:M–F,8:30a�m�–5p�m� Information 818 719-2660 Pediatric Oncology By referral only MedicalOfficeTower Entrance4,4thFloor Hours:M,Th,F,8:30a�m�–5p�m�; Tu,W,8:30a�m�–12:30p�m� Appts�/Msgs� 818 719-4500 Pediatrics NorthsideMedicalOffices Entrance6,2ndFloor Officehours:M–F,8:30a�m�–5p�m� Phoneadvicehours:M–F,7a�m�–7p�m� Appts�/Cancel/Msgs� 888 515-3500 • Advice Nurse Advice (M–F,7a�m�–7p�m�) 888 515-3500 After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Peritoneal Dialysis By referral only MedicalOfficeTower Entrance5,2ndFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 818 719-3610 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� 178 Woodland Hills area | Woodland Hills Medical Center Pharmacies Onlinerefills kp.org/rxrefill • Outpatient Pharmacy Entrance4 Hours:7days,24hours Information 818 719-2909 Refillsbyphone 818 719-2901 • 2nd Floor Pharmacy Entrance5 Hours:M–F,9a�m�–1p�m� and2–5:30p�m� Refillsbyphone 818 719-2905 • 3rd Floor Pharmacy Entrance5 Hours:M–F,9a�m�–1p�m� and2–5:30p�m� Refillsbyphone 818 719-2903 • 4th Floor Pharmacy Entrance5 Hours:M–F,9a�m�–5:30p�m� Refillsbyphone 818 719-2904 • Northside Medical Offices Pharmacy Hours:M–F,9a�m�–5:30p�m� Information 818 719-2080 Refillsbyphone 818 719-2084 Physical Medicine By referral only MedicalOfficeTower Entrance5,1stFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/ Info�/Msgs� 818 719-2950 Physical Therapy By referral only MedicalOfficeTower Entrance4,1stFloor Hours:M–F,8a�m�–5:30p�m� Appts�/Cancel/ Info�/Msgs� 818 719-2930 Plastic Surgery By referral only MedicalOfficeTower Entrance5,2ndFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Info� 818 719-2630 Population Care Management By referral only (Casemanagementprograms) MedicalOfficeTower Entrance4,5thFloor Hours:M–F,8:30a�m�–5p�m� Information 818 719-3768 Psychiatry See ErwinStreetMedicalOffices forAdultPsychiatry�SeeSherman TerraceOfficesforChildand AdolescentPsychiatry� Pulmonary Medicine/Respiratory Care By referral only MedicalOfficeTower Entrance4,4thFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Info� 818 719-3530 Rheumatology By referral only MedicalOfficeTower Entrance4,3rdFloor Hours:M,W–F,8:30a�m�–12:30p�m� and1:30–5p�m�; Tu,8:30a�m�–12:30p�m� Appts�/Cancel/Msgs� 818 719-4410 Social Services MedicalOfficeTower Entrance5,5thFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Info� 818 719-3785 • Urgent Problems Hours:Sa,Su,9:30a�m�–6p�m� Information 818 719-2653 Woodland Hills area | Woodland Hills Medical Center 179 Speech Therapy By referral only • Adult Medicine MedicalOfficeTower Entrance5,1stFloor Hours:M–F,8a�m�–5:30p�m� Appts�/Cancel/Info� 818 719-2950 • Pediatrics MedicalOfficeTower Entrance4,1stFloor Hours:M–F,8a�m�–5:30p�m� Appts�/Cancel/Info� 818 719-2950 Surgery By referral only GeneralSurgery MedicalOfficeTower Entrance4,5thFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel 818 719-4241 Messages 818 719-3750 Surgi-Center By referral only MedicalOfficeTower Entrance5,2ndFloor Hours:M–F,7:30a�m�–7p�m� Cancel/Info� 818 719-4321 Scheduling 818 719-4322 Travel Shots Clinic Travel shots by appointment only NorthsideMedicalOffices FamilyMedicine Entrance6,3rdFloor Hours:M–F,8:30a�m�–4:30p�m� Appts�/Msgs� 818 719-2076 TTY for the Hearing or Speech Impaired CaliforniaRelayService Urgent Care/Ambulatory Care MedicalOfficeTower,Entrance4 • Adult Medicine Walk-inhours:M–F,5–9p�m�; Sa,Su,holidays,8a�m�–5p�m� After-hours:7days,9p�m�–7a�m�; gotoEmergencyDepartment, Entrance3 711 • Pediatrics Officehours:M–F,5:30–9p�m�; Sa,Su,holidays,8a�m�–9p�m�; noappointmentnecessary After-hours:7days,9p�m�–9a�m�; gotoEmergencyDepartment, Entrance3 • Advice Nurse Advice (M–F,7a�m�–7p�m�) 888 515-3500 After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) UrologyBy referral only MedicalOfficeTower Entrance4,2ndFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 818 719-3150 Vascular SurgeryBy referral only MedicalOfficeTower Entrance4,5thFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 818 719-2028 Vision Essentials by Kaiser Permanente • OphthalmologyBy referral only MedicalOfficeTower Entrance5,2ndFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/ Info�/Msgs� 818 719-3770 • Optometry MedicalOfficeTower Entrance5,1stFloor Hours:M–Th,7:30a�m�–7p�m�; F,Sa,8a�m�–5p�m� Appts�/Cancel 888 515-3500 180 Woodland Hills area | Woodland Hills Medical Center •Optical Center Eyeglasses,contactlenses MedicalOfficeTower Entrance5,1stFloor Hours:M–Th,7:30a�m�–7p�m�; F,Sa,8a�m�–5p�m� Information 818 719-4330 Website kp2020.org Volunteer Services Hospital,Entrance1,lowerlevel Hours:M–F,8:30a�m�–5p�m� Info�/Msgs� 818 719-4061 Wound Center By referral only MedicalOfficeTower Entrance4,1stFloor Hours:M–Th,8a�m�–4p�m�; F,8:30am–4p�m� Information 818 719-2796 X-ray/Diagnostic Imaging •Chest and routine X-rays By referral only Hospital,Entrance1,1stFloor Phonehours: M–F,8:30a�m�–4:30p�m� Walk-inhours: 7days,8:30a�m�–10:30p�m� Advice/Info�/Msgs� 818 719-2700 •CT Scan (Computerized Tomography) By referral only Hospital,Entrance1,1stFloor Phonehours:M–F,8a�m�–4:30p�m� Appts�/Cancel/Info� 818 719-2760 Recordedpreparation instructions 818 719-3943 •MammographyBy appointment only MedicalOfficeTower Entrance5,3rdFloor Hours:M,F,8:30a�m�–5p�m�; Tu,W,Th,8:30a�m�–9p�m�; Sa,8:30a�m�–3:45p�m� Appts�/Cancel(M–F, 7a�m�–7p�m�) 888 515-3500 •MRI (Magnetic Resonance Imaging) By referral only Hospital,Entrance1,1stFloor Phonehours:M–F,8:30a�m�–4:30p�m� Appts�/Info�(M–F, 8:30a�m�–5p�m�) 818 719-2712 Cancel/Msgs�(M–F, 8:30a�m�–5p�m�) 818 719-2712 •Northside X-ray NorthsideMedicalOffices Entrance6,1stFloor Phonehours: M–F,8:30a�m�–5:30p�m� Information 818 719-2700 •Ultrasound By referral only Hospital,Entrance1,1stFloor Phonehours:M–F,8:30a�m�–4:30p�m� Appts�/Cancel/Info� 818 719-2925 Recordedpreparation instructions 818 719-3949 Fresenius Medical Care Dialysis Services TheCorbinVillage 19836VenturaBlvd� WoodlandHills,CA91364 818 713-9040 Dialysis Information 818 719-3984 Long-term Care Information 818 592-2400 181 Western Ventura Western Ventura County map MA RIC OP A Y HW 33 O JA I A V E AVE BALDWIN Ojai VENT URA A VE Fillmore A ST 150 RA 10TH IN MA ST Santa Paula ST 126 VE D/ HR P RA U NT 42 EG EL ET ST 43 33 32 ST 35 VISTA RD W BL VD PH RA 126 NT BRE E MAIN LOMA G LE TE E 44 Ventura H AR VA RD VENT URA AVE 23 RD A 34 Camarillo SA NT A 45 1 SAS PO LAS A NT 36 E RD SA DU GO WA Y A AS N E HIL LCRE LE W IS RD RD Y VA L T PL SA RO 34 LE D BLV RICE AVE LOMBARD 101 31 37 CHANNEL IS BLVD Oxnard 1 HUENEME RD 1 N 40 VE R FIFTH ST Pt Hueneme RD 29 41 33 34 SAVIERS RD R IS RBO VENTURA RD HA Pacific Ocean VICTORIA AVE GONZALES RD VE CL AR A 232 101 N ROSE AVE HILL RD ST 39 118 118 30 Thousand Oaks 38 ST DR 182 Western Ventura County Kaiser Permanente services in western Ventura County Kaiser Permanente physicians and medical offices in western Ventura County Wehavefivemedicalofficesinwestern VenturaCounty,andourmemberscan accesstheservicesofKaiser Permanentedoctorsforprimarycarein Camarillo,Oxnard,andVentura�Your KaiserPermanentephysiciancanhelp yougetKaiserPermanenteservices— suchaseasierreferralstospecialists— andotherhealthresources� SomeKaiserPermanenteserviceswill continuetobeprovidedbyaffiliated providers,whichincludephysiciansand hospitals�Affiliatedhospitalsprovide inpatientandemergencyservicesto KaiserPermanentemembers�For specialtycare,youwillbereferred primarilytoKaiserPermanente specialistsandalsotosomeaffiliated specialists�But,becauseyourreferral willcomefromaKaiserPermanente physician,youwon’thavetowaitfor authorizationfromanyoneelse� Statelawrequiresdirectoriestoinclude thefollowingnotice: “Somehospitalsandotherprovidersdo notprovideoneormoreofthe followingservicesthatmaybecovered underyourplancontractandthatyou oryourfamilymembermightneed: familyplanning;contraceptiveservices, includingemergencycontraception; sterilization,includingtuballigationat thetimeoflaboranddelivery;infertility treatments;orabortion� “Youshouldobtainmoreinformation beforeyouenroll�Callyourprospective doctor,medicalgroup,independent practiceassociation,orclinic,orcallthe KaiserPermanenteMemberServiceCall Centerat1-800-464-4000(English)or 1-800-777-1370(TTYforthehearing/ speechimpaired),toensurethatyou canobtainthehealthcareservicesthat youneed�” Pleasebeawarethatifaserviceis coveredbutnotavailableataparticular Planfacility,wewillmakeitavailableto youatanotherfacility� Selecting your Kaiser Permanente personal physician Pleaserefertotheinformationon pages9–10ofthisGuidebook. ContactourCallCenter,weekdays 7a�m�–7p�m�,at1-888-550-5200 (EnglishandSpanish)or 711(TTYfor thehearing/speechimpaired),tochoose aprimarycarephysician� YoucanalsovisittheMemberServices officeforwesternVenturaCountyat 2103E�GonzalesRd�Oryoucan e-mailquestionstoMemberServices atkp.org� Ifyougetabillthatyoubelieveyouare notresponsibleforpaying,sendacopy ofthebilltoyourlocalMemberServices office�Arepresentativewillresearchthe chargeandrespondtoyou� Formoreinformationaboutour westernVenturaservicearea,go tokp.org/westernventura� Western Ventura County 183 29 Kaiser Permanente Buenaventura Camarillo Medical Offices CamarilloVillage ShoppingCenter 2620E�LasPosasRd� Camarillo,CA93010 LocatedbetweenTempleAve� andCharterOakDr� Advice Nurse Advice (M–F,7a�m�–7p�m�) 888 515-3500 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) DermatologyBy referral only Advice/Appts�/ Cancel/Msgs� 818 719-4643 Family Medicine, Internal Medicine, Pediatrics Hours:M–F,8:30a�m�–5p�m� Advice/Appts�/ Cancel/Msgs� 888 515-3500 Laboratory Hours:M–F,8:30a�m�–5p�m� Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Mammography Appointments 888 515-3500 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Physical Medicine By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 805 383-2119 TTY for the Hearing or Speech Impaired CaliforniaRelayService 30 711 Kaiser Permanente Buenaventura Hill Road Medical Offices Urgent care services 888S�HillRd� Ventura,CA93003 Locatedbetween TelephoneRd�andThilleSt� Advice Nurse Advice (M–F,7a�m�–7p�m�) 888 515-3500 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Behavioral Health Hours:M,W–F,8:30a�m�–5p�m�; Tu,12:30–9p�m� Appts�/Cancel/Msgs� 805 477-6266 • Behavioral Health Care Member Help Line After-hours,weekends, andholidays 800 900-3277 Cardiology By referral only Hours:M–F,8:30a�m�–5p�m� Appointments 805 477-6000 184 Western Ventura County Family Medicine, Internal Medicine, Pediatrics Hours:M–F,8:30a�m�–5p�m� Advice/Appts�/ Cancel/Msgs� 888 515-3500 Laboratory Hours:M–F,8a�m�–5p�m� Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Mammography Appointments 888 515-3500 Orthopedics/Podiatry Hours:M–F,8:30a�m�–5p�m� Advice/Appts� 805 477-6070 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Physical TherapyBy referral only Hours:M–F,8:30a�m�–5p�m� Advice/Appts�/ Cancel/Msgs� 805 477-6271 TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 Urgent Care Hours:M–F,5:30p�m�–7:15p�m�; closedSa,Su,holidays • Advice Nurse Advice (M–F,7a�m�–7p�m�) 888 515-3500 After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) 31 Kaiser Permanente Buenaventura Oxnard Medical Offices Urgent care services 2200E�GonzalesRd� Oxnard,CA93036 Locatedatthecornerof GonzalesRd�andLombardSt� Advice Nurse Advice (M–F,7a�m�–7p�m�) 888 515-3500 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Behavioral Health Hours:M–F,8a�m�–5p�m� Appts�/Cancel/Msgs� 805 604-6060 • Behavioral Health Care Member Help Line After-hours,weekends, andholidays 800 900-3277 Family Medicine, Internal Medicine, Pediatrics Hours:M–F,8:30a�m�–5p�m� Advice/Appts�/ Cancel/Msgs� 888 515-3500 Laboratory Hours:M–F,8:30a�m�–5p�m�; Sa,8:30a�m�–1p�m� Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Mammography Appointments 888 515-3500 Western Ventura County 185 Oxnard Pharmacy Hours:M–F,9a�m�–9p�m� Information 805 278-5900 Refillsbyphone 866 407-7720 Onlinerefills kp.org/rxrefill Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 Urgent Care Hours:M–F,5:30–9p�m�; Sa,Su,holidays,9a�m�–4:30p�m� • Advice Nurse Advice (M–F,7a�m�–7p�m�) 888 515-3500 After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) 32 Kaiser Permanente Buenaventura Vista Medical Offices 2601E�MainSt� Ventura,CA93003 Gastroenterology (GI), Hematology/Oncology By referral only Hours:M–F,8a�m�–5p�m� Advice/Appts�/ Cancel/Msgs� 805 477-6020 Obstetrics/Gynecology Hours:M–F,8:30a�m�–5p�m� Advice/Appts�/ Cancel/Msgs� 805 477-6350 TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 186 Western Ventura County 33 Kaiser Permanente Oxnard Medical Offices 35 2103E�GonzalesRd� Oxnard,CA93036 LocatedsouthoftheVentura 101Fwy�,betweenRiceRd� andRoseAve�TaketheRiceRd� exit,offthe101Fwy� Allergy, Gastroenterology (GI), Rheumatology Hours:Callforhours Appointments 805 988-6300 Neurology, Obstetrics/Gynecology, Ophthalmology Hours:M–F,8a�m�–5p�m� Appointments 805 988-6300 TTY for the Hearing or Speech Impaired CaliforniaRelayService 34 Emergency services 147N�BrentSt� Ventura,CA93003 Hours:7days,24hours Information Kaiser Permanente Member Services 2103E�GonzalesRd� Oxnard,CA93036 Officehours:M–F,8:30a�m�–5p�m� • Member Service Call Center Phonehours:7days,24hours� Closedholidays;closedat5p�m� thedayafterThanksgiving, ChristmasEve,andNewYear’sEve English 800 464-4000 Spanish 800 788-0616 Chinesedialects 800 757-7585 TTY 800 777-1370 Personalphysician selection 888 956-1616 LocatedsouthoftheVentura101Fwy�, betweenRiceRd�andRoseAve�Take theRiceRd�exit,offthe101Fwy� 805 652-5011 ThisisacontractedPlanfacility�The EmergencyDepartmentatthisfacility isnotappropriateforurgentcare� UseoftheEmergencyDepartmentfor urgentcaremaynotbepaidby KaiserPermanente� LocatedonthecornerofLomaVistaRd� andBrentSt� 36 711 Community Memorial Hospital of San Buenaventura Kaiser Permanente Camarillo Pharmacy CamarilloTownCenter 309VenturaBlvd�,Ste�B Camarillo,CA93010 Hours:M–F,9:30a�m�–5:30p�m� Information 805 988-2588 Refillsbyphone 877 214-7840 Onlinerefills kp.org/rxrefill LocatedoffLasPosasRd�,southofthe Ventura101Fwy�,intheCamarilloTown Center,nearStaples� Western Ventura County 187 37 Kaiser Permanente Oxnard Pharmacy 39 2200E�GonzalesRd� Oxnard,CA93036 Hours:M–F,9a�m�–9p�m� Information 805 278-5900 Refillsbyphone 866 407-7720 Onlinerefills kp.org/rxrefill LocatedinsidetheKaiserPermanente BuenaventuraOxnardMedicalOffices, southoftheVentura101Fwy�,between RiceRd�andRoseAve�TaketheRice Rd�exit,offthe101Fwy� 38 Kaiser Permanente Thousand Oaks Pharmacy ThousandOaksMedicalOffices 365E�HillcrestDr� ThousandOaks,CA91360 Hours:M–F,9a�m�–9p�m�; Sa,9:30a�m�–12:30p�m� Information 805 374-7555 Refillsbyphone 866 407-7719 Onlinerefills kp.org/rxrefill LocatedeastofMoorparkRd�atthe cornerofBoardwalkAve� Kaiser Permanente Ventura Pharmacy BedBath&BeyondPlaza 4020E�MainSt�,Ste�B-8 Ventura,CA93003 Hours:M–F,9a�m�–7p�m� Information 805 662-2600 Refillsbyphone 866 407-7721 Onlinerefills kp.org/rxrefill LocatedbetweenDonlonSt�and CallensRd� 40 CVS Pharmacy, Camarillo First fill only 5259MissionOaksBlvd� Camarillo,CA93010 Pharmacyhours:M–F,9a�m�–9p�m�; Sa,9a�m�–7p�m�; Su,10a�m�–6p�m� Information 805 482-0707 First fill onlypharmaciesonlyfillnew prescriptions�Refillsmustbeobtained fromaKaiserPermanentePharmacyor fromthefull-serviceRiteAidPharmacy inSantaPaula� 188 Western Ventura County 41 Rite Aid Pharmacy, Camarillo 44 First fill only 2550LasPosasRd� Camarillo,CA93010 Pharmacyhours:M–F,9a�m�–9p�m�; Sa,9a�m�–7p�m�; Su,10a�m�–6p�m� Information 805 482-2135 42 Rite Aid Pharmacy, Fillmore First fill only VonsShoppingCenter 600VenturaSt� Fillmore,CA93015 Pharmacyhours:M–F,9a�m�–9p�m�; Sa,9a�m�–7p�m�; Su,10a�m�–6p�m� Information 805 524-9792 43 Rite Aid Pharmacy, Santa Paula Full service 221E�HarvardBlvd� SantaPaula,CA93060 Pharmacyhours:M–F,8a�m�–10p�m�; Sa,9a�m�–7p�m�; Su,10a�m�–6p�m� Information 805 525-4014 Rite Aid Pharmacy, Ventura First fill only 131W�MainSt� Ventura,CA93001 Pharmacyhours:M–F,9a�m�–9p�m�; Sa,9a�m�–7p�m�; Su,10a�m�–6p�m� Information 805 643-1121 First fill onlypharmaciesonlyfillnew prescriptions�Refillsmustbeobtained fromaKaiserPermanentePharmacyor fromthefull-serviceRiteAidPharmacy inSantaPaula� 45 Walgreens Pharmacy, Oxnard First fill only 2303N�VineyardAve� Oxnard,CA93030 Pharmacyhours:7days,24hours Information 805 983-8644 First fill onlypharmaciesonlyfillnew prescriptions�Refillsmustbeobtained fromaKaiserPermanentePharmacyor fromthefull-serviceRiteAidPharmacy inSantaPaula� 190 Metropolitan Los Angeles Using the facility listings Thefacilitylistingsarefullofuseful informationaboutthemedicalcenters, medicaloffices,andotherfacilitiesin yourarea�Foreachfacility,we generallylist: ➞ Location ➞ Departmentsandservices ➞ Hours ➞ Phonenumbers Tofindaspecificfacility: ➞ Look it up alphabetically.All facilitiesintheMetropolitan LosAngelesareaarelisted alphabetically� ➞ Look it up by facility number. Each facilityhasanumber�Forexample, theLosAngelesMedicalCenteris 6 onthemap(page192),in theaddressesanddirections (page193),andinthelistings� Medical centers Medical offices Specialty facilities TheinformationinYour Guidebook to Kaiser Permanente Servicesisupdated periodically�Theavailabilityofphysicians,hospitals,providers,andservices maychange�IfyouhavequestionsaboutYour Guidebook,pleasecontact ourMemberServiceCallCenterat1-800-464-4000(English), 1-800-788-0616 (Spanish), 1-800-757-7585(Chinesedialects),or 1-800-777-1370(TTYforthe hearing/speechimpaired),7days,24hours�Closedholidays;closedat5p�m� thedayafterThanksgiving,ChristmasEve,andNewYear’sEve�Orvisit kp.org/facilitiesforthelatestupdatedinformation� How to find facilities near you 191 11 18TH FAIR FAX A Beverly Hills VE LA CIEN EGA BLVD West Los Angeles area map ST CAD ILLA C AV ROBERTSO N 10 NATIONAL BLVD CE N TO JEFFERSON BLVD D LV LA BREA AVE D V BL NI 13 WASHINGTON BLVD 10 VE E B G IN H AS W Mar Vista CRENSHAW BLVD BLVD VENICE BLVD VD LA CIENEGA Culver City ER FF JE BL BLVD N SO 405 D 1 Baldwin Hills V M ER 90 VD BL LA E E S ER FF JE ON TIJ 9 CENTIN ELA AV SLAUSON AVE X AV FAIRFA AB E E AV AV A ER EL N M TI ES N 4 GOLDLEAF CIRCLE LVD BL N TO CE W AS HIN G VE EA NC E OR FL Westchester 5 Inglewood PRAIRIE AVE Pacific Ocean N 10 105 CRENSHAW BLVD S PRAIRIE AVE 405 Los Angeles International Airport LA BREA AVE E QUEEN ST MANCHESTER BLVD W CENTURY BLVD 192 How to find facilities near you N PACIFIC AVE Los Angeles area map 3 SIERRA MADRE VILLA AVE LA Metro Area 210 W GLENOAKS BLVD 134 E FOOTHILL BLVD 8 134 Glendale 210 E COLORADO BLVD 12 5 N VERMONT AVE N EDGEMONT ST N ALEXANDRIA AVE Pasadena 2 110 HOLLYWOOD BLVD 6 TER SE T BL D V W CO 7 T 101 F IG U SU N Hollywood EROA Echo Park LLEG E ST HILL S SUNSET BLVD Monterey Park 10 710 S WOODS AVE 110 Los Angeles 60 2 TELFORD ST 5 TIC B 10 S AT LAN 110 LVD POMONA BLVD N How to find facilities near you 193 Addresses and directions 1 Locatedonthenorthwestcornerof WashingtonandInglewoodBlvds� From the 405 Fwy. north:Takethe Venice/Washingtonexit� From the 405 Fwy. south:Takethe Washington/Culverexit� East Los Angeles Medical Offices 5119E�PomonaBlvd� LosAngeles,CA90022 LocatedbetweenAtlanticBlvd�and WoodsAve�,1blocksouthof the60Fwy� 3 4 Glendale Medical Offices Inglewood Medical Offices 110N�LaBreaAve� Inglewood,CA90301 LocatedonLaBreaAve�,between ManchesterBlvd�andFlorenceAve� Culver Marina Medical Offices 12001W�WashingtonBlvd� LosAngeles,CA90066 2 5 6 Los Angeles Medical Center Emergency services Pediatric urgent care services 4867SunsetBlvd� LosAngeles,CA90027 Kp.org/losangeles Enterthemedicalofficesnorthof 1526N�EdgemontSt�Enterthe hospitalonBarnsdallAve�,northof SunsetBlvd� ➞ Hospital 4867SunsetBlvd� ➞ 1505 N. Edgemont St. ➞ 1526 N. Edgemont St. ➞ 4700 Sunset Blvd. 444W�GlenoaksBlvd� Glendale,CA91202 ➞ 4760 Sunset Blvd. LocatedonthecornerofGlenoaks Blvd�andPacificAve�,justnorthof the134Fwy� ➞ 4900 Sunset Blvd. Health Education and Psychiatry Offices ➞ 3699 Wilshire Blvd. Wateridge Office Park 5105GoldleafCircle LosAngeles,CA90056 From West Los Angeles Medical Center: GosouthonLaCienegaBlvd�,31⁄2 milestotheSlausonAve�off-ramp� TurnleftonSlausonandlefttoenter WateridgeOfficePark�Parkinthe designatedareas� From the 405 Fwy. north:Take405 Fwy�southtothe90Fwy�east,exit SlausonAve�TurnrightonSlauson Ave�andgoingapproximately1 mile�TurnleftonGoldleafCir�and enterWateridgeOfficePark� ➞ 4867 Sunset Blvd. ➞ 4950 Sunset Blvd. ➞ 1515 N. Vermont Ave. Parking lots 1505N�EdgemontSt� 1515N�VermontAve� 1549N�EdgemontSt� 4700SunsetBlvd� 4715SunsetBlvd� 4760SunsetBlvd� 4841HollywoodBlvd� 4900SunsetBlvd� 4950SunsetBlvd� Public transportation TheMTAVermontstationison thecornerofVermontAve�and SunsetBlvd� 194 How to find facilities near you Sunset shuttle TheSunsetshuttlerunsapproximatelyevery30minutes,Monday toFriday,7:30a�m�to10:30p�m�; SaturdayandSunday,8:30a�m�to 10:30p�m�Wealsoprovideshuttle serviceonholidays�Catchtheshuttle fromanymedicalcenterparkinglot� Forspecialpickupduringregular businesshours,call3-5965fromany medicalcenterphone� 11 1843½LaCienegaBlvd� LosAngeles,CA90035 Located2blocksnorthofthe WestLosAngelesMedicalCenter, atthecornerofSawyerSt�and LaCienegaBlvd� 12 Construction hotline Callourconstructionhotlinefor themostup-to-dateinformationat (323) 783-FIND (3463),or 3-FIND whendialingfromacampusphone� 7 8 13 West Los Angeles Medical Center Emergency services Pediatric urgent care services 6041CadillacAve� LosAngeles,CA90034 Pasadena Medical Offices ➞ Hospital and Medical Offices Emergency services 6041CadillacAve� Locatedoffthe210Fwy�,atthe MadreSt�exit� Playa Vista Medical Offices 5620MesmerAve� CulverCity,CA90230 Locatedwestofthe405Fwy�, attheJeffersonBlvd�exit� 10 Locatedatthecornerof ColoradoBlvd�andWilsonAve� Locatedattheintersectionof CollegeSt�andFigueroaTerrace, northofthe101Fwy�andwestof the110Fwy� 3280E�FoothillBlvd� Pasadena,CA91107 9 Vision Essentials by Kaiser Permanente, Pasadena 1055E�ColoradoBlvd�,Ste�100 Pasadena,CA91106 Mental Health Center 765W�CollegeSt� LosAngeles,CA90012 Vision Essentials by Kaiser Permanente, La Cienega Vision Essentials by Kaiser Permanente, Inglewood The Marketplace at Hollywood Park 3451W�CenturyBlvd�,Ste�B-3 Inglewood,CA90303 LocatedbetweenTargetandStaples� ➞ Venice Medical Offices Pediatric urgent care services 5971VeniceBlvd� TheWestLosAngelesMedical Centerislocated1blocknorthof the10Fwy�,onthecornerofVenice Blvd�andCadillacAve�Takethe10 Fwy�totheVenice/LaCienegaexit andgonorth�Themedicalcenter andparkinglotareonyourright� TogettotheVeniceMedical Offices,takethe10Fwy�tothe Washington/Fairfaxexit,turnright (north)toVeniceBlvd�,andthen turnleft�Theofficesandparkinglot areonyourright� Culver Marina Medical Offices 195 1 Culver Marina Medical Offices 12001W�WashingtonBlvd� LosAngeles,CA90066 Addiction Medicine Hours:M–Th,9a�m�–9p�m�; F,9a�m�–5:30p�m�; Sa,Su,9a�m�–1p�m� Advice/Appts�/ Cancel/Msgs� 310 915-4515 Adolescentprogram;couples; day-treatmentprogram;detoxification; dual-diagnosisprogram;family, individual,andgrouptherapy; parenting;significant-other/ codependencyprogram;andSpanishspeakinggroups(canbearranged)� • Behavioral Health Care Member Help Line After-hours,weekends, andholidays 800 900-3277 Advice Nurse Advice(M–F,7a�m�–7p�m�; Sa,7a�m�–noon) 800 954-8000 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Diagnostic Imaging • Mammography Hours:M–F,8a�m�–3:30p�m� Appts�/Cancel/ Info�/Msgs� 800 954-8000 • Radiology By referral only Hours:M–F,8:30a�m�–12:30p�m� and1–4:30p�m� Appts�/Cancel/ Info�/Msgs� 800 954-8000 • X-ray, Bone Densitometry By referral only Hours:M–F,8:30a�m�–12:30p�m� and1:30–5p�m� Appts�/Cancel/ Info�/Msgs� 323 857-2421 Family Medicine Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/ Info�/Msgs� 800 954-8000 Internal Medicine Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Info� 800 954-8000 Laboratory Clinicallaboratory,outpatientservices Hours:M–F,8:30a�m�–4:30p�m� Information 310 915-4420 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Occupational Health Center (Kaiser On-the-Job®) Medicaltreatmentforwork-related injuriesandillnesses Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/ Info�/Msgs� 310 915-4400 196 Culver Marina Medical Offices Pain Management By referral only Hours:M–F,8a�m�–4p�m� Appts�/Cancel/ Info�/Msgs� 323 857-4213 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–F,8:30a�m�–5:30p�m� Info�/Refillsbyphone 866 391-2677 Onlinerefills kp.org/rxrefill Physical Medicine and Rehabilitation By referral only Hours:Wednesdayonly,1:30–4:45p�m� Advice/Appts�/ Cancel/Msgs� 323 857-3373 After-hourscancellation 323 857-3682 Physical Therapy By referral only Hours:M,Tu,Th,F,8:30a�m�–noon and1–4:30p�m�; W,8:30a�m�–noonand2–4:30p�m� Information 323 857-2476 After-hourscancellation 323 857-2476 Podiatry By referral only Hours:M–F,8:15a�m�–4:45p�m� Appts�/Cancel/ Info�/Msgs� 323 857-4034 Security (Lost and Found) Information 310 915-4444 TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 2 East Los Angeles Medical Offices 5119E�PomonaBlvd� LosAngeles,CA90022 kp.org/losangeles Advice Nurse Advice(M–F,7a�m�–7p�m�; Sa,7a�m�–noon) 800 954-8000 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Diagnostic Imaging By referral only • Bone Density Hours:M–F,9a�m�–4p�m� • Mammography Hours:M–F,9a�m�–4p�m� Appts�/Cancel/Msgs� 800 954-8000 Gynecology SeeObstetrics/Gynecology� Laboratory Hours:M–F,7:30a�m�–5p�m�; closedSa,Su,andholidays Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Nurse Clinic Hours:M–Th,8a�m�–5:30p�m�; F,8:30a�m�–3:30p�m�; Sa,8–11:30a�m� Information 800 954-8000 Obstetrics/Gynecology By appointment only Hours:M–F,8:30a�m�–5p�m�; Sa,8:30a�m�–noon Appts�/Info� 800 954-8000 Optometry/Optical Center SeeVisionEssentialsby KaiserPermanente� Glendale Medical Offices 197 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–F,8:30a�m�–6:30p�m�; Sa,8:30–11:30a�m� Info�/Refillsbyphone 866 352-8734 (call48hoursinadvanceforrefills) Onlinerefills kp.org/rxrefill Podiatry By referral only Advice/Appts�/ Cancel/Msgs� 800 954-8000 Primary Care: Family Medicine, Pediatrics Hours:M–Th,9a�m�–7p�m�, F,9a�m�–5p�m�;Sa,9a�m�–noon • After-hours Clinic By appointment only Hours:M–Th,5–7p�m�; Sa,8a�m�–noon Advice/Appts�/ Cancel/Msgs� 800 954-8000 or 323 881-5516 • School/Camp forms Hours:M–F,8:30–11:30a�m� and1:30–4:30p�m� Information 800 954-8000 Feesmayapply� Vision Essentials by Kaiser Permanente • Optometry Officehours:M–Th,8a�m�–5:30p�m�; F,8a�m�–5p�m�;Sa,8a�m�–noon Eyeglassesstatus/Advice/ Appts�/Cancel/Msgs� 323 881-5582 • Optical Center Eyeglasses Hours:M–Th,8a�m�–5:30p�m�; F,8a�m�–5p�m�; Sa,8a�m�–noon Appts�/Cancel 323 881-5582 Website kp2020.org 3 Glendale Medical Offices 444W�GlenoaksBlvd� Glendale,CA91202 kp.org/losangeles Advice Nurse Advice(M–F,7a�m�–7p�m�; Sa,7a�m�–noon) 800 954-8000 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Radiology By referral only • X-ray Hours:M–Th,8a�m�–6p�m�; F,8a�m�–4p�m�;Sa,8a�m�–noon Appts�/Cancel/Msgs� 800 954-8000 Diagnostic Imaging By referral only Hours:M–F,9a�m�–5:30p�m� • Mammography Self-referral accepted Hours:M–F,9:30a�m�–5p�m� Appts�/Cancel/ Info�/Msgs� 800 954-8000 Social Medicine Information Gynecology SeeObstetrics/Gynecology� TTY for the Hearing or Speech Impaired CaliforniaRelayService 323 881-5516 711 198 Glendale Medical Offices Laboratory Hours:M,Th,8a�m�–6p�m�; Tu,W,F,8a�m�–4:30p�m�; Sa,8a�m�–noon; closedSundayandholidays Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Nurse Clinic Walk-ins and by appointment Hours:M–Th,8a�m�–5:30p�m�; F,8:30a�m�–3:30p�m�; Sa,8–11:30a�m� Information 800 954-8000 Obstetrics/Gynecology Hours:M–Th,8:30a�m�–5p�m�; F,8:30a�m�–4:30p�m� Advice/Appts�/ Cancel/Msgs� 800 954-8000 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–F,8:30a�m�–6p�m�; Sa,8a�m�–noon;closedholidays Info�/Refillsbyphone 866 352-8964 (call48hoursinadvanceforrefills) Onlinerefills kp.org/rxrefill Physical Therapy By referral only Hours:M–F,7:30a�m�–5p�m� Appts�/Cancel 818 552-3040 Primary Care: Family Medicine, Pediatrics By appointment only Hours:M–Th,8a�m�–5:30p�m�; F,8a�m�–4p�m�; Sa,8a�m�–noon Appts�/Cancel/ Info�/Msgs� 800 954-8000 • After-hours primary care By appointment only Hours:Sa,8a�m�–noon Advice/Appts�/ Cancel/Msgs� 800 954-8000 • School/Camp forms Information 800 954-8000 TTY for the Hearing or Speech Impaired CaliforniaRelayService 4 711 Health Education and Psychiatry Offices Wateridge Office Park 5105GoldleafCircle LosAngeles,CA90056 Health Education Hours:M–F,8:30a�m�–5p�m� Information 323 298-3300 Smoker’sHelpline 888 883-STOP (888 883-7867) HealthyLivingHelpline 866 402-4320 Psychiatry Hours:M–Th,7a�m�–7p�m�; F,7a�m�–5:30p�m�; Sa,8a�m�–noon Appts�/Info� 323 298-3100 • Behavioral Health Care Member Help Line After-hours,weekends, andholidays 800 900-3277 Inglewood Medical Offices 199 5 Inglewood Medical Offices 110N�LaBreaAve� Inglewood,CA90301 Advice Nurse Advice(M–F,7a�m�–7p�m�; Sa,7a�m�–noon) 800 954-8000 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Allergy By referral only Hours:Thursdaysonly,8:30a�m�–5p�m� Appointments 310 419-3320 Diagnostic Imaging • Mammography Hours:M–Th,7:30a�m�–2:45p�m� and5–9p�m�; F,7:30a�m�–2:45p�m�; walk-inmammogramsavailable Appts�/Cancel/ Info�/Msgs� 800 954-8000 • Radiology By referral only Hours:M–F,8:30a�m�–12:30p�m� and1:30–5p�m� Appts�/Cancel/ Info�/Msgs� 800 954-8000 Family Medicine/Internal Medicine Adultsandchildren Officehours:M–F,8:30a�m�–5p�m� Phonehours:M–F,7a�m�–4:50p�m� Appts�/Cancel 800 954-8000 • After-hours urgent care By appointment only Hours:M–Th,5–8p�m� Appts�/Cancel/ Info�/Msgs� 800 954-8000 Laboratory Clinicallaboratory,outpatientservices Hours:M–Th,7:30a�m�–9p�m�; F,7:30a�m�–5p�m� Information 310 419-3314 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Occupational Health Center (Kaiser On-the-Job®) Medicaltreatmentforwork-related injuriesandillnesses Hours:M–F,8:30a�m�–5p�m� Advice/Appts�/Cancel/ Info�/Msgs� 310 419-3358 Pediatrics/Teenage Medicine Officehours:M–F,8:30a�m�–4:50p�m� Appts�/Cancel 800 954-8000 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–F,8:30a�m�–6p�m� Info�/Refillsbyphone 866 391-2678 Onlinerefills kp.org/rxrefill Physical Therapy By referral only Hours:M,Tu,Th,F,8:30a�m�–noon and1–4:30p�m�; W,8:30a�m�–noon and2–4:30p�m� Information 323 857-2476 After-hourscancellation 323 857-2476 Security (Lost and Found) Information 310 419-3333 TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 200 Los Angeles Medical Center Los Angeles Medical Center (hospital and medical offices) PARKING 4841 HOLLYWOOD BLVD HOLLYWOOD BLVD 1559 SHUTTLE BUS STOP ENTRANCE METRO RAIL STATION 1526 N EDGEMONT E NEW HOSPITAL 4867 SUNSET 4867 SUNSET 4715 PARKING 1515 PARKING 4733 SUNSET 1515 N VERMONT RODNEY DR OLD HOSPITAL MAUBERT BARNSDALL AVE EMERGENCY VEHICLES ONLY N EDGEMONT ST PARKING 1549 N EDGEMONT ALEXANDRIA AVE PARKING FACILITIES PROSPECT AVE VD BL 1505 N EDGEMONT HOSPITAL & MEDICAL OFFICES OD WO LLY HO 1630 N. KENMORE E EMERGENCY SERVICES FOUNTAIN AVE 4700 SUNSET N VERMONT AVE PARKING PARKING 4760 SUNSET NEW HAMPSHIRE ST PARKING L. RON HUBBARD ST 4900 SUNSET CATALINA ST KENMORE AVE 4950 SUNSET PARKING SUNSET BLVD N Mapnottoscale 6 Los Angeles Medical Center Emergency services Pediatric urgent care services HospitalandMedicalOffices 4867SunsetBlvd� LosAngeles,CA90027 kp.org/losangeles Enterthemedicalofficesnorth of1526N�EdgemontSt�Enter thehospitalonBarnsdallAve�, northofSunsetBlvd� Emergency 4867SunsetBlvd� Hours:7days,24hours Information 323 783-4011 Hospitalparkinglocatedwest ofVermontAve� TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 Someservicesarealsoavailableatthe followinglocations: • 1505 N. Edgemont St. Adjacentparkingforhandicapped� Useparkinglotat 1549N�EdgemontSt� • 1526 N. Edgemont St. Useparkinglotat 1549N�EdgemontSt� • 4700 Sunset Blvd. Adjacentparking • 4760 Sunset Blvd. Adjacentparking(limited)� Parkingalsoavailableat 4700SunsetBlvd� • 4867 Sunset Blvd. Useparkinglotat 1549N�EdgemontSt� • 4900 Sunset Blvd. Adjacentparking(limited)� Parkingalsoavailableat 1549N�EdgemontSt� Los Angeles Medical Center 201 • 4950 Sunset Blvd. Adjacentparking • 1515 N. Vermont Ave. Adjacentparking • 3699 Wilshire Blvd. Undergroundparking Blood Donor Center 1515N�VermontAve�,1stFloor Hours:M–F,9a�m�–5p�m�; closedSa,Su,holidays Advice/Appts�/Cancel/Msgs�/ Plateletappointments 323 783-6667 Addiction Medicine 4700SunsetBlvd�,1stFloor Walk-ins:M–F,8:30a�m�–4p�m� Groupmeetings:M–Th,8a�m�–9p�m�; F,8a�m�–5:30p�m�; Sa,Su,8:30a�m�–12:30p�m� Advice/Appts�/ Cancel/Msgs� 323 783-8206 • Behavioral Health Care Member Help Line After-hours,weekends, andholidays 800 900-3277 Admitting 4867SunsetBlvd�,1stFloor Hours:7days,24hours Information 323 783-5941 Bone Marrow Transplant (BMT) Clinic By referral only 1515N�VermontAve�,8thFloor Hours:M,Tu,Th,F,8:30a�m�–5p�m� Information 323 783-5414 After-hours:callUrgentCareatCityof Hope, (626) 256-4673, ext. 65200,and askforKaiserPermanenteBMT physicianoncall� Advice Nurse Advice(M–F,7a�m�–7p�m�; Sa,7a�m�–noon) 800 954-8000 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Allergy By referral only 1515N�VermontAve�,5thFloor Hours:M,9a�m�–7p�m�; Tu–F,9a�m�–5:30p�m� Advice/Appts�/ Cancel/Msgs� 800 954-8000 Audiology Self-referrals accepted 4900SunsetBlvd�,6thFloor Hours:M–F,8a�m�–6p�m� Appointments 800 954-8000 Cancer Information Tollfreepatient informationhelpline 888 606-0068 Cardiac Catheterization Laboratory (Regional) By referral only 4867SunsetBlvd�,3rdFloor Hours:M–F,6:30a�m�–8p�m� Appts�/Info� 323 783-4079 Cardiac Surgery By referral only 1526N�EdgemontSt�,3rdFloor Hours:M–F,7a�m�–6p�m� Advice/Appts�/ Cancel/Msgs� 323 783-4595 Cardiology By referral only 1526N�EdgemontSt�,2ndFloor Hours:M–F,8a�m�–5p�m� Information 323 783-4585 Cardiology Rehabilitation By referral only 1515N�VermontAve�,1stFloor Hours:M,W,F,7a�m�–4p�m� Advice/Cancel 323 783-4302 Conference Center 1515N�VermontAve�,1stFloor 202 Los Angeles Medical Center Dermatology By referral only 1515N�VermontAve�,5thFloor Hours:M–F,8:30a�m�–noon and1:30–5p�m� Advice/Appts�/ Cancel/Msgs� 800 954-8000 Diagnostic Imaging/Radiology By referral only 323 783-2662 Appts�/Cancel • 1505 N. Edgemont St., 1st Floor Hours:M–F,7:30a�m�–5p�m� • 4760 Sunset Blvd., 1st Floor Hours:M–F,8a�m�–5:30p�m�; Sa,8a�m�–noon Appts�/Cancel 323 783-4567 • 4950 Sunset Blvd., 2nd Floor Hours:M–F,9a�m�–6p�m� • 1515 N. Vermont Ave., 2nd Floor Hours:M–F,8:30a�m�–5p�m� • CT and Ultrasound By referral only 1526N�EdgemontSt�,basement Hours:7days,7a�m�–11p�m� Advice/Appts�/Msgs� 323 783-2662 Automated cancellations 800 954-8000 • Interventional Radiology By referral only 4867SunsetBlvd�,1stFloor Hours:M–F,8a�m�–4p�m� Advice/Appts�/Msgs� 323 783-7668 Automated cancellations 800 954-8000 • Mammography 1505N�EdgemontSt�,1stFloor Hours:M–F,8a�m�–6p�m�; Sa,8a�m�–3:30p�m� Advice/Appts�/Msgs� 323 783-7880 Automated cancellations 800 954-8000 • MRI By referral only 1526N�EdgemontSt�,basement 1559N�EdgemontSt� Hours:M–F,8a�m�–5p�m� Advice/Appts�/Msgs� 323 783-2662 Dialysis Unit By referral only • Inpatient 4867SunsetBlvd�,6thFloor Hours:7days,24hours Advice/Msgs� 323 783-9651 • Outpatient 4700SunsetBlvd�,2ndFloor Hours:M,W,F,5a�m�–10p�m�; Tu,Th,Sa,5a�m�–10p�m� Advice/Msgs� 323 783-5579 Emergency 4867SunsetBlvd� Hours:7days,24hours Information 323 783-4011 Endocrinology/Diabetes/ Rheumatology By consultations only 4950Sunset,2ndFloor Hours:M–F,8:30a�m�–4:30p�m� Information 323 783-3432 Messages 800 954-8000 Financial Counseling 4867SunsetBlvd�,1stFloor Hours:7days,24hours Information 323 783-7163 Food and Nutrition SunsetCafé 4900SunsetBlvd�,1stFloor Hours:M–F,11:30a�m�–1:30p�m� Gastroenterology (GI)/Liver Clinic By referral only 1526N�EdgemontSt� Gastroenterology(GI),6thFloor LiverClinic,7thFloor Hours:M–F,8:30a�m�–5p�m� Advice/Appts�/Msgs� 800 954-8000 Gastroenterology (GI)/ Pulmonary Function Lab By referral only 1526N�EdgemontSt�,6thFloor Hours:M–F,8a�m�–5p�m� Advice/Appts�/Msgs� 323 783-8407 Los Angeles Medical Center 203 Genetics Referral preferred 4900SunsetBlvd�,3rdFloor Hours:M–F,9a�m�–5p�m� Appts�/Info�/ Cancel/Msgs� 323 783-5756 Home Health By referral only 3699WilshireBlvd�,3rdFloor Hours:M–F,8a�m�–5p�m� Information 323 783-4375 Consultationandadmission� Gift Shop 4867SunsetBlvd�,1stFloor Information 323 783-1286 Hospice Home Care By referral only 3699WilshireBlvd�,3rdFloor Hours:M–F,8a�m�–5p�m� Information 323 783-7416 Consultationandadmission� Gynecologic Oncology By referral only 4900SunsetBlvd�,3rdFloor Hours:M–F,8:30a�m�–5p�m� Advice/Appts�/Cancel 323 783-4018 Gynecology SeeObstetrics/Gynecology� Head and Neck Surgery By referral only IncludesMaxillofacialSurgery 4900SunsetBlvd�,6thFloor Hours:M–F,8:30a�m�–5p�m� Advice/Appts�/ Cancel/Msgs� 800 954-8000 Health Education 1515N�VermontAve�,4thFloor Hours:M–F,8a�m�–5p�m� Appts�/Info�/Msgs� 323 783-4472 HealthyLivingHelpline 866 402-4320 Hearing See AudiologyandHEARxWest HearingCareCenters� HEARx West Hearing Care Centers By appointments only Hours:M–F,9a�m�–5p�m� • HEARx Silver Lake MerrillPlaza 2654GriffithParkBlvd� LosAngeles,CA90039 Information 323 906-1275 • HEARx Pasadena HastingsRanch 3707E�FoothillBlvd� Pasadena,CA91107 Information 626 351-3226 Hospital Cashier Office 4867SunsetBlvd�,1stFloor Hours:M–F,8:30a�m�–8p�m� Information 323 783-7905 Infectious Disease/HIV Clinic By referral only 1505N�EdgemontSt�,2ndFloor Hours:M,W–F,8:30a�m�–5p�m�; Tu,8a�m�–noon Advice/Appts�/Msgs� 800 954-8000 Insurance Department/ Medical Correspondence • Main Office 3699WilshireBlvd�,3rdFloor Hours:M–F,9a�m�–4p�m� Information 323 783-2400 • Satellite Office 4733SunsetBlvd�,2ndFloor Hours:M–F,9a�m�–4p�m� Information 323 783-2400 Internal Medicine (General) 4950SunsetBlvd� 3rd,5th,and6thFloors Hours:M,W,Th,F,8:30a�m�–5p�m�; Tu,8a�m�–noon Appts�/Cancel 800 954-8000 204 Los Angeles Medical Center Internal Medicine (Subspecialties) By referral only • Cardiology 1526N�EdgemontSt�,2ndFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel 800 954-8000 • Gastroenterology (GI) Procedures only 1526N�EdgemontSt�,6thFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel 800 954-8000 • Infectious Disease Module By referral only 1505N�EdgemontSt�,2ndFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel 800 954-8000 • NephrologyBy referral only 4700SunsetBlvd�,2ndFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel 800 954-8000 • Outpatient Infusion Center By referral only 1505N�EdgemontSt�,1stFloor Hours:M–F,8a�m�–5p�m�; Appts�/Cancel 323 783-3933 Interventional Radiology Officehours:M–F,6:30a�m�–6:30p�m� Phonehours:M–F,7:30a�m�–5p�m� Appts�/Cancel 323 783 5372 Pre/postprocedureadvice (M–F,9a�m�–5:30p�m�) 323 783 1318 Procedure/Surgeryscheduling (M–F,10a�m�–5p�m�) 323 783 5484 OutpatientClinicscheduling (M–F,8a�m�–3:30p�m�) 323 783 4535 Hematology/Oncology By referral only 1515N�VermontAve�,8thFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel 800 954-8000 Laboratory Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� • 4700 Sunset Blvd., 1st Floor Hours:M–F,8:30a�m�–5p�m�; closedSa,Su,holidays Information 323 783-7959 • 4900 Sunset Blvd., 3rd Floor Hours:M–F,7a�m�–6p�m�; closedSa,Su,holidays Information 323 783-3504 • 4950 Sunset Blvd., 3rd Floor Hours:M–Sa,7a�m�–6p�m�; Su7a�m�–2p�m�; holidays,7a�m�–3:30p�m� Information 323 783-4049 • 1515 N. Vermont Ave. 2ndFloor Hours:M–F,8:30a�m�–5p�m�; closedSa,Su,holidays Information 323 783-8219 Long-term Care By referral only 3699WilshireBlvd�,3rdFloor Hours:M–F,8:30a�m�–5p�m� Information 323 783-1490 Medical Correspondence/ Insurance 3699WilshireBlvd�,3rdFloor 4733SunsetBlvd�,2ndFloor Hours:M–F,9a�m�–4p�m� Information 323 783-5288 DropboxfortheInsuranceSatelliteOffice locatedat4733SunsetBlvd�,2ndFloor� Medical Library 4733SunsetBlvd�,1stFloor Hours:M–F,8a�m�–5p�m� Information 323 783-4687 Los Angeles Medical Center 205 Member Services Benefits/HealthPlancoverage information/formsandbrochures Officehours:M–F,9a�m�–5p�m� • 1505 Edgemont St., G Floor • 4950 Sunset Blvd., 1st Floor • 1515 N. Vermont Ave., 1st Floor • Member Service Call Center Phonehours:7days,24hours� Closedholidays;closedat5p�m� thedayafterThanksgiving, ChristmasEve,andNewYear’sEve English 800 464-4000 Spanish 800 788-0616 Chinesedialects 800 757-7585 TTY 800 777-1370 Obstetrics/Gynecology 4900SunsetBlvd� 3rd,4th,and5thFloors Hours:M–F,8:30a�m�–5p�m� Metabolic Clinic By referral only 4700SunsetBlvd�,1stFloor Hours:M–F,8:30a�m�–5p�m� Occupational Health Center (Kaiser On-the-Job®) Medicaltreatmentforwork-related injuriesandillnesses 1526N�EdgemontSt�,1stFloor Hours:M–F,8a�m�–5p�m� Advice/Info�/Msgs� 323 783-6621 Neurology By referral only 1505N�EdgemontSt�,5thFloor Hours:M–F,8a�m�–5p�m� Appts�/Cancel/Msgs� 800 954-8000 EEGandSleepLabbyreferralonly� Neurosurgery By referral only 4867SunsetBlvd�,5thFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 800 954-8000 Nuclear Medicine By referral only 4867SunsetBlvd�,2ndFloor Hours:M–F,8:30a�m�–5p�m� Advice/Appts�/ Cancel/Msgs� 323 783-2233 After-hourscancellations 800 954-8000 • After-hours Gynecology Walk-ins only 1526N�EdgemontSt� Hours:M–F,5:30–9p�m�; Sa,Su,9a�m�–9:30p�m� Information 800 954-8000 • Obstetrics Education (Women’s Center) 4900SunsetBlvd�,5thFloor Hours:M–F,8:30a�m�–5:30p�m� Appointments 800 954-8000 Info�/Msgs� 323 783-5300 Optometry/ Optical Center SeeVisionEssentialsby KaiserPermanente� Orthopedics/Podiatry By referral only IncludesSpineCenter 4760SunsetBlvd�,1stFloor Hours:M–F,8a�m�–5p�m� Appts�/Cancel/Msgs� 800 954-8000 Outpatient Infusion Center 1505N�EdgemontSt�,1stFloor Hours:M–F,8a�m�–5:30p�m� Appts�/Cancel/Info� 323 783-3933 Pain Management Center By referral only 4760SunsetBlvd�,3rdFloor Hours:M–F,8a�m�–4p�m� Appts�/Cancel/Info� 323 783-0567 206 Los Angeles Medical Center Pediatrics/Teenage Medicine Appointments preferred 4700SunsetBlvd� Pediatrics,3rdand4thFloors TeenageMedicine,1stFloor Hours:M–F,8a�m�–5p�m� Urgentcarehours: M–F,5–8:30p�m�; Sa,Su,8a�m�–7:30p�m� Advice/Appts�/ Cancel/Msgs� 800 954-8000 School/Campforms (feesmayapply) 800 954-8000 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacies Onlinerefills kp.org/rxrefill • Infectious Disease Clinic Pharmacy 1505N�EdgemontSt�,1stFloor Hours:M–F,8:30a�m�–5p�m� Info�/Refillsbyphone 866 352-8649 (call48hoursinadvanceforrefills) • 4700 Sunset Blvd. Pharmacy 1stFloor Hours:M–F,8:30a�m�–9p�m�; Sa,Su,holidays,8:30a�m�–4p�m� Info�/Refillsbyphone 866 352-8725 (call48hoursinadvanceforrefills) • 4904 Sunset Blvd. Pharmacy 1stFloor Hours:M–F,8a�m�–6p�m�; Sa,Su,8a�m�–4p�m� Info�/Refillsbyphone 866 352-8690 (call48hoursinadvanceforrefills) • 4950 Sunset Blvd. Pharmacy LevelM Hours:M–F,8:30a�m�–6p�m� Info�/Refillsbyphone 866 352-8669 (call48hoursinadvanceforrefills) • 1515 N. Vermont Ave. Pharmacy 2ndFloor Hours:M–F,8:30a�m�–6p�m� Info�/Refillsbyphone 866 352-9095 (call48hoursinadvanceforrefills) • Discharge Pharmacy 4733SunsetBlvd�,2ndFloor Hours:7days,24hours Information 333 783-1811 Physical Medicine and Rehabilitation By referral only 1526N�EdgemontSt�,3rdFloor Hours:M–F,7:30a�m�–5p�m� Advice/Appts�/ Cancel/Msgs� 800 954-8000 Physical Therapy, Occupational Therapy, Speech and Language Pathology By referral only 1526N�EdgemontSt�,4thFloor Hours:M–F,8:30a�m�–5p�m� Advice/Appts�/Cancel 323 783-2700 Plastic Surgery 4760SunsetBlvd�,3rdFloor Hours:M–F,9a�m�–5p�m� Information 323 783-1737 Primary Care: Family Medicine 4950SunsetBlvd�,4thFloor Hours:M–F,8:30a�m�–5p�m� Advice/Appts�/ Cancel/Msgs� 800 954-8000 Psychiatry 4700SunsetBlvd�,5thand6thFloors Hours:M–Th,7a�m�–7p�m�; F,7a�m�–5p�m�; Sa,8:30a�m�–12:30p�m� First-timeappointments 323 783-2621 Advice/Cancel/ Msgs�/Returningappts� 323 783-2600 • Behavioral Health Care Member Help Line After-hours,weekends, andholidays 800 900-3277 Los Angeles Medical Center 207 Pulmonary Function Laboratory By referral only 1526N�EdgemontSt� Hours:M–F,7a�m�–5p�m� Advice/Appts�/ Cancel/Msgs� 323 783-5231 Pulmonary Medicine 1515N�VermontAve�,1st Floor Hours:M,W,Th,F,8:30a�m�–5p�m�; Tu,8:30a�m�–noon 323 783-1559 Pulmonary Rehabilitation By referral only 1515N�VermontAve�,1st Floor Hours:M,W,F,1:30–3:30p�m� Advice/Cancel 323 783-8320 Radiation Oncology By referral only • 4950 Sunset Blvd. Hours:M–F,7:30a�m�–6p�m� Treatmenthours:M–F,8a�m�–6p�m� Advice/Appts�/ Cancel/Msgs� 323 783-2841 • Ontario Medical Offices 2295VineyardAve� Ontario,CA91761 Hours:M–F,7:30a�m�–6p�m� TreatmentHours:M–F,8a�m�–6p�m� Advice/Appts�/ Cancel/Msgs� 909 724-2022 Radiology See DiagnosticImaging/Radiology� Sigmoidoscopy By referral only if younger than 50 1526N�EdgemontSt� GIDepartment,6thFloor Hours:M–F,7:30a�m�–4p�m� Cancel/Msgs� 323 783-8898 Social Medicine 1505N�EdgemontSt�,1stFloor Hours:M–F,8a�m�–5p�m� On-sitesocialworker: M–F,8a�m�–midnight; Sa,Su,8a�m�–midnight; holidays,noon–8:30p�m� Information 323 783-4371 Surgery By referral only 4760SunsetBlvd�,3rdFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Msgs� 800 954-8000 • Ambulatory Surgery 4760SunsetBlvd�,2ndFloor Hours:M–F,5a�m�–6p�m� Information 800 954-8000 • Discharge 4760SunsetBlvd�,2ndFloor Recovery:M–F,7:30a�m�–5:30p�m� Discharge:M–F,9:30a�m�–6p�m� Information 323 783-3741 • Preadmission Center (PAC) 1505N�EdgemontSt�,1stFloor Hours:M–F,8:30a�m�–5p�m� Information 323 783-2555 Transplant Services By referral only • Blood and marrow transplant 1515N�VermontAve� 8thFloor 323 783-5414 • Heart transplant 1526EdgemontSt� 2ndFloor 323 783-8945 • Lung transplant 1515N�VermontAve� 1stFloor 323 783-8945 • Liver transplant 1526EdgemontSt� 7thFloor 323 783-5138 After-hourscall (323) 783-2712for transplantcoordinatororon-call transplantphysician� 208 Los Angeles Medical Center Travel Advisory 4950 Sunset Blvd. Atrium level, Nurse Clinic Hours: M–F, 8:30 a.m.–5 p.m. Information 323 783-8818 TTY for the Hearing or Speech Impaired California Relay Service 711 Urgent Care/After-hours Care •Adult Medicine Walk-ins and same-day appointment 1526 N. Edgemont St., 1st Floor Hours: M–F, 4–9 p.m.; Sa, Su, holidays, 8 a.m.–9 p.m. Advice/Appts./ Cancel/Msgs. 800 954-8000 For members 18 and older. •Pediatrics Walk-ins and by appointment 4700 Sunset Blvd., 3rd Floor Hours: M–F, 5–8:45 p.m.; Sa, Su, 8 a.m.–7:35 p.m.; Phone hours: M–F, 7 a.m.–7 p.m.; Sa, Su, 7 a.m.–4 p.m. Advice/Appts./ Cancel/Msgs. 800 954-8000 See also Pediatrics/Teenage Medicine. •KPOnCall Phone hours: M–F, 7 p.m.–7 a.m.; Sa, Su, holidays, 24 hours After-hours advice 888 KPONCALL (888 576-6225) Urology By referral only 4900 Sunset Blvd., 2nd Floor Hours: M–F, 9 a.m.–5 p.m. Appts./Cancel/Msgs. 800 954-8000 Vision Essentials by Kaiser Permanente •Optometry 1515 N. Vermont Ave., 6th Floor Hours: M–Th, 7:30 a.m.–6 p.m.; F, 7:30 a.m.–5:30 p.m.; Sa, 8 a.m.–5 p.m. Advice/Appts./ Cancel/Msgs. 800 954-8000 •Optical Center Eyeglasses 1515 N. Vermont Ave., 6th Floor Hours: M–Th, 7:30 a.m.–6:30 p.m.; F, 7:30 a.m.–6 p.m.; Sa, 9 a.m.–5 p.m. Advice/Msgs. 323 783-4118 Web site kp2020.org Pasadena Medical Offices 209 7 Mental Health Center 765W�CollegeSt� LosAngeles,CA90012 kp.org/losangeles By referral only Visitinghours:M–F,7–8p�m�; Sa,Su,holidays,1–3p�m� and7–8p�m� Information 213 580-7200 Wedonotencouragechildrenyounger than14tovisit� 8 Pasadena Medical Offices 3280E�FoothillBlvd� Pasadena,CA91107 kp.org/losangeles Advice Nurse Advice(M–F,7a�m�–7p�m�; Sa,7a�m�–noon) 800 954-8000 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Allergy By referral only Hours:Tu,9a�m�–4:30p�m�; Th,F,1–4:30p�m� Information 626 583-2325 Dermatology By referral only Hours:Th,1:30–5p�m� Information 800 954-8000 Diagnostic Imaging Appts�/Cancel/Msgs� 800 954-8000 • Bone Density Hours:M–F,8:30a�m�–5p�m� • Mammography Hours:M–F,8:30a�m�–5p�m� Family Medicine By appointment only Hours:M–Th,8:30a�m�–7p�m�; F,8:30a�m�–5p�m�; Sa,8:30a�m�–noon Information 800 954-8000 Gynecology SeeObstetrics/Gynecology� Laboratory Hours:M–Th,8:15a�m�–6:30p�m�; F,8:15a�m�–5p�m�; Sa,8:15a�m�–noon; closedSundayandholidays Information 626 583-2326 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Nurse Clinic Walk-ins and by appointment Hours:M–F,8:30a�m�–4:30p�m�; Sa,8:30a�m�–noon Information 800 954-8000 Obstetrics/Gynecology By appointment only Hours:M–F,8:30a�m�–5p�m� Appts�/Registration 800 954-8000 Pediatrics By appointment only Hours:M–Th,8:30a�m�–7p�m�; F,8a�m�–5p�m�; Sa,8:30a�m�–noon Information 800 954-8000 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� 210 Pasadena Medical Offices Pharmacies Onlinerefills kp.org/rxrefill • Pasadena Foothill Pharmacy Hours:M–Th,8a�m�–7p�m�; F,8:30a�m�–5:30p�m�; Sa,8:30a�m�–12:30p�m� Info�/Refillsbyphone 626 583-2308 (call48hoursinadvanceforrefills) • Refill Annex 470N�LakeAve� Hours:M–F,8:30a�m�–6p�m�; Sa,8:30a�m�–2p�m� Info�/Refillsbyphone 866 450-4941 (call48hoursinadvanceforrefills) Podiatry By appointment only Hours:Tu,1:30–5p�m� Information 800 954-8000 Primary Care: Family Medicine, Pediatrics FamilyMedicinehours: M–F,8:30a�m�–5p�m�; Sa,8a�m�–noon Pediatricshours:M–F,8:30a�m�–noon and1:30–5p�m� Advice/Appts�/ Cancel/Msgs� 800 954-8000 Radiology By referral only • X-ray Walk-ins and by appointment Hours:M–Th,9a�m�–7p�m�; F,9a�m�–5p�m�; Sa,9a�m�–noon Information 800 954-8000 TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 9 Playa Vista Medical Offices 5620MesmerAve� CulverCity,CA90230 Advice Nurse Advice(M–F,7a�m�–7p�m�; Sa,7a�m�–noon) 800 954-8000 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Diagnostic Imaging • Mammography Hours:M,8a�m�–4p�m� Appts�/Cancel/ Info�/Msgs� 800 954-8000 • RadiologyBy referral only Hours:M–F,8a�m�–12:30p�m� and1:30–9p�m�; Sa,8a�m�–12:30p�m� and1:30–4:30p�m� Appts�/Cancel/ Info�/Msgs� 800 954-8000 Gynecology SeeObstetrics/Gynecology� Laboratory Clinicallaboratory Hours:M–F,8:30a�m�–4:30p�m� Information 310 737-4949 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Vision Essentials by Kaiser Permanente, Inglewood 211 Obstetrics/Gynecology Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel 800 954-8000 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–F,9a�m�–5:30p�m� Info�/Refillsbyphone 866 391-2679 Onlinerefills kp.org/rxrefill Primary Care: Family Medicine AdultMedicineandPediatrics Officehours:M–F,8:30a�m�–5p�m� Phonehours:M–F,7a�m�–4:50p�m� Appts�/Cancel 800 954-8000 Security (Lost and Found) Information 310 737-4911 TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 10 Vision Essentials by Kaiser Permanente, Inglewood The Marketplace at Hollywood Park 3451W�CenturyBlvd�,Ste�B-3 Inglewood,CA90303 Optometry Hours:M–F,7a�m�–5:30p�m�; Sa,7–11:30a�m� and12:30–3:30p�m� Appts�/Cancel 800 954-8000 Optical Center Eyeglasses Hours:M–F,7a�m�–5:30p�m�; Sa,7–11:30a�m� and12:30–3:30p�m� Appts�/Cancel 800 954-8000 Eyeglassesstatus 310 419-3365 Website kp2020.org ContactlensesserviceWednesday andThursdayonlyatthislocation� Security (Lost and Found) Information 310 419-3365 212 Vision Essentials by Kaiser Permanente, La Cienega 11 Vision Essentials by Kaiser Permanente, La Cienega 18431⁄2LaCienegaBlvd� LosAngeles,CA90035 Optometry Hours:M–Th,7a�m�–6:45p�m�; F,7a�m�–5:15p�m�; Sa,7–11:30a�m� and12:30–3:30p�m� Appts�/Cancel 800 954-8000 Optical Center Contactlenses 323 857-2836 Eyeglasses,contactlenses appts�/Cancel 800 954 8000 Eyeglassesstatus 323 857-2673 Website kp.org/2020 ContactlensesserviceMonday andTuesdayonlyatthislocation� Security (Lost and Found) Information 310 674-1351 12 Vision Essentials by Kaiser Permanente, Pasadena 1055E�ColoradoBlvd� Ste�100 Pasadena,CA91106 kp.org/losangeles Optometry Hours:M–F,7:30a�m�–6p�m�; Sa,7:30a�m�–3p�m� Appts�/Cancel 626 440-5659 Optical Center Eyeglasses Hours:M–F,7:30a�m�–6p�m�; Sa,7:30a�m�–4p�m� Eyeglassesstatus 626 440-5659 Website kp2020.org West Los Angeles Medical Center 213 SAWYER ST West Los Angeles Medical Center (hospital and medical offices) GUTHRIE AVE FA MEDICAL OFFICES IR 5971 E IC HOSPITAL E WEST TOWER MAIN ENTRANCE AND PARKING HOSPITAL EAST TOWER AV E VD STAFF PARKING FA X VENICE MEDICAL OFFICES BL CADILLAC PARKING STRUCTURE VENICE PARKING VE N LVD ENEGA B LA CI KAISER WAY E EMERGENCY SERVICES ENTRANCE MEMBER PARKING MEDICAL OFFICES AND HOSPITAL CADILLAC AV E EMERGENCY VEHICLES ONLY DAVID AVE SANTA MONICA FWY (10) N Mapnottoscale 13 West Los Angeles Medical Center Emergency services Pediatric urgent care services HospitalandMedicalOffices 6041CadillacAve� LosAngeles,CA90034 Emergency HospitalWestTower,1stFloor Department16 Hours:7days,24hours Information 323 857-2000 Urgent Care MedicalOfficesBuilding Information 323 857-2000 Poison Control TTY for the Hearing or Speech Impaired CaliforniaRelayService 800 222-1222 711 Someservicesarealsoavailableatthe followinglocations: VeniceMedicalOffices 5971VeniceBlvd� Parkingavailableat VeniceParkingStructure Admitting Hours:7days,24hours • Patient revenue/financial counselor Hours:7days,5a�m�–11:30p�m� Advice Nurse Advice(M–F,7a�m�–7p�m�; Sa,7a�m�–noon) 800 954-8000 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) 214 West Los Angeles Medical Center After-hours Care • Adult Medicine Walk-ins only MedicalOfficesBuilding 1stFloorlobby Department150 Hours:M–F,5–9p�m�; Sa,Su,holidays,8a�m�–9p�m� • Pediatrics VeniceMedicalOffices 1stFloor,Department161 Hours:M–F,5–8:30p�m�; Sa,Su,holidays,9a�m�–8:30p�m� Forcareafterthesehours, calltheEmergencyDepartment at(323) 857-2000. Allergy By referral only VeniceMedicalOffices 3rdFloor,Department360 Hours:M–F,8:45a�m�–12:15p�m� and1:15–4:45p�m� Advice/Appts�/ Cancel/Msgs� 323 857-2646 Audiology Self-referrals accepted VeniceMedicalOffices 4thFloor,Department462 Hours:M–F,8a�m�–5p�m� Appts�/Cancel/Msgs� 323 857-5505 Cardiology By referral only MedicalOfficesBuilding,2ndFloor Department243 Hours:M–F,8:30a�m�–5p�m� Appts�/Info�/Msgs�/ Cancel(routine) 800 954-8000 Appts�/Info�/ Cancel(procedures) 323 857-3290 Cosmetic Skin Care MedicalOfficesBuilding,1stFloor Department156 Hours:M–F,8:30a�m�–5p�m� Advice/Appts�/Cancel/ Info�/Msgs� 323 857-4388 Theseservicesareprovidedonafeefor-servicebasisandarenotcovered underyourKaiserPermanentehealth benefits�Pleasecalltheabovenumber forinformationonfees� Dermatology By referral only VeniceMedicalOffices 4thFloor,Department460 Hours:M–Th,9a�m�–noon and1:30–5p�m�; F,9a�m�–noon Appts�/Cancel/Msgs� 800 954-8000 Diagnostic Imaging • Mammography Department120 Hours:M–F,7:30a�m�–6:45p�m� Appts�/Cancel/ Info�/Msgs� 323 857-2425 • Nuclear MedicineBy referral only HospitalEastTower,1stFloor Department105 Hours:M–F,8a�m�–5:30p�m� Appts�/Cancel/ Info�/Msgs� 323 857-2740 • RadiologyBy referral only MedicalOfficesBuilding,1stFloor Department120 Hours:7days,24hours Appts�/Cancel/ Info�/Reception 323 857-2421 • X-ray, Bone Densitometry VeniceMedicalOffices Basement,Department062 Hours:M–F,8:30a�m�–5p�m� Information 323 857-2421 West Los Angeles Medical Center 215 Emergency HospitalWestTower,1stFloor Department16 Hours:7days,24hours Information 323 857-2000 Endocrinology MedicalOfficesBuilding,4thFloor Hours:M–F,8:30–5p�m� Appts�/Cancel/ Info�/Msgs� 323 857-3394 Fax 323 900-7663 Nurse 323 857-4035 Family Medicine MedicalOfficesBuilding,1stFloor Department150 Hours:M–F,8a�m�–4:30p�m� Appts�/Cancel/ Info�/Msgs� 800 954-8000 Gastroenterology (GI) By referral only MedicalOfficesBuilding,2ndFloor Department240 Hours:M–F,8:30a�m�–5:30p�m� Appts�/Msgs�/ Cancel(routine) 800 954-8000 Appts�/Cancel (allprocedures) 323 857-2067 Genetic Counseling Referral preferred MedicalOfficesBuilding,4thFloor Department447 Hours:M–F,8:30a�m�–5p�m� Appts�/Info�/ Cancel/Msgs� 323 857-2074 Gift Shop MedicalOfficesBuilding,1stFloor Department147 Hours:M–F,9a�m�–6p�m� Information 323 857-4022 Gynecology SeeObstetrics/Gynecology� Head and Neck Surgery By referral only MedicalOfficesBuilding,4thFloor Department450 Hours:M–F,8:30a�m�–5p�m� Advice/Info�/Msgs� 323 857-2735 Appts�/Cancel 323 857-5505 SurgeryScheduling 323 857-3340 Health Education MedicalOfficesBuilding,1stFloor Department148 Hours:M–Th,9a�m�–1p�m� and2–4p�m�; F,9a�m�–2p�m� Information 323 857-2414 Healthy Living Store HospitalWestTower,1stFloor Department15 Hours:M–F,9a�m�–5p�m� Information 323 857-4065 HEARx West Hearing Care Center 1268S�LaCienegaBlvd� LosAngeles,CA90035 Hours:M–F,8:30a�m�–5p�m�; evenings,byappointmentonly Information 310 854-0473 Immunizations Adultsonly MedicalOfficesBuilding,1stFloor Department154 Hours:M–F,8a�m�–noonand1–4p�m� Appointments 800 954-8000 Walk-insonlyfornon-travelshots� Appointmentsrequiredfortravelshots andanti-malariamedication� Infectious Disease By referral only MedicalOfficesBuilding,2ndFloor Hours:M,W–F,8:30a�m�–5p�m�; Tu,8:30a�m�–12:30p�m� Appts�/Cancel/ Info�/Msgs� 800 954-8000 216 West Los Angeles Medical Center Insurance MedicalOfficesBuilding,basement DepartmentB52 Hours:M–F,9a�m�–12:30p�m� and1:30–5p�m� Information 323 857-2751 Internal Medicine MedicalOfficesBuilding 1stand2ndFloors Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/ Info�/Msgs� 800 954-8000 Laboratory Clinicallaboratory,outpatientservices MedicalOfficesBuilding,basement DepartmentB45 Hours:M–F,6:30a�m�–7p�m�; Sa,7:30a�m�–12:30p�m� Information 323 857-2792 • Venice Laboratory VeniceMedicalOffices Hours:M–F,8:30a�m�–12:30p�m� and1:30–5p�m� Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonline at kp.org� Medical Library MedicalOfficesBuilding,basement DepartmentB55 Hours:M–F,7a�m�–5:30p�m� Information 323-857-2664 TheMedicalLibraryoffers educationalandinformational materialsandresources� Member Services Benefits/HealthPlancoverage information/formsandbrochures MedicalOfficesBuilding,2ndFloor Department239 Officehours:M–F,9a�m�–5p�m� • Member Service Call Center Phonehours:7days,24hours� Closedholidays;closedat5p�m� thedayafterThanksgiving, ChristmasEve,andNewYear’sEve English 800 464-4000 Spanish 800 788-0616 Chinesedialects 800 757-7585 TTY 800 777-1370 Nephrology By referral only Kidneyspecialist MedicalOfficesBuilding,4thFloor Department435 Hours:M–F,8:30a�m�–4p�m� Information 800 954-8000 Neurology By referral only MedicalOfficesBuilding,4thFloor Department444 Hours:M–F,8:30a�m�–4:30p�m� Appts�/Cancel 800 954-8000 EEG/Messages 323 857-2443 Obstetrics/Gynecology MedicalOfficesBuilding,4thFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Info�/Msgs� 800 954-8000 • Women’s Health Center Department447 Officehours:M–F,7:30a�m�–4:30p�m� Appts�/Info�/Msgs� 800 954-8000 Childbirthpreparation andLamazeclasses 323 298-3300 Lactationconsultations andPrenatalServices (Department446) 323 857-4121 TheWomen’sHealthCenterprovides emergencycontraception,pregnancy testing,andprenatalregistration� West Los Angeles Medical Center 217 Occupational Health Center (Kaiser On-the-Job®) Medicaltreatmentforwork-related injuriesandillnesses VeniceMedicalOffices 4thFloor,Department462 Hours:M–F,8:30a�m�–5p�m� Advice/Appts�/Cancel/ Info�/Msgs� 323 857-3908 Occupational Therapy By referral only MedicalOfficesBuilding,1stFloor Department140 Hours:M–F,7:30a�m�–5:45p�m� Advice/Info�/Msgs� 323 857-2458 Appointments 323 857-2476 Cancellations(days) 323 857-2476 Cancellations(after-hours) 323 857-2476 Oncology/Hematology By referral only MedicalOfficesBuilding,4thFloor Department420 Hours:M–F,8a�m�–5p�m� Appts�/Cancel 323 857-4141 Messages 800 954-8000 Ophthalmology By referral only MedicalOfficesBuilding,basement DepartmentB25 Hours:M–F,7:30a�m�–5p�m� Phonehours:M–F,7:30a�m�–4:15p�m� Appts�/Cancel/Msgs� 323 857-1163 Optical Center See VisionEssentialsby KaiserPermanente,Inglewood andLaCienega� Optometry SeeVisionEssentialsby KaiserPermanente,Inglewood andLaCienega� Orthopedics By referral only MedicalOffices,1stFloor Department144 Hours:M–F,8a�m�–4:30p�m� Appts�/Cancel/Msgs� 323 857-2731 Pediatrics VeniceMedicalOffices Check-inon1stFloor Department161 Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Info� 800 954-8000 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacies Onlinerefills kp.org/rxrefill • 24-hour Pharmacy MedicalOfficesBuilding,1stFloor Department155 Hours:7days,24hours Info�/Refillsbyphone 866 391-2673 • 2nd Floor Pharmacy MedicalOfficesBuilding,2ndFloor Department255 Hours:M–F,9a�m�–5:30p�m� Info�/Refillsbyphone 866 391-2674 • 4th Floor Pharmacy MedicalOfficesBuilding,4thFloor Department455 Hours:M–F,9a�m�–1p�m� and2–5:30p�m� Info�/Refillsbyphone 866 391-2675 • Venice Pharmacy 1stFloor,Department165 Hours:M–F,9a�m�–1p�m� and2–5:30p�m� Info�/Refillsbyphone 866 391-2676 Physical Medicine and Rehabilitation By referral only MedicalOfficesBuilding,1stFloor Department142 Hours:M–F,8:30a�m�–4:45p�m� Cancel/Msgs� 323 857-3373 After-hourscancellation 323 857-3682 218 West Los Angeles Medical Center Physical Therapy By referral only MedicalOfficesBuilding,1stFloor Department140 Hours:M–F,7:30a�m�–5:45p�m� Advice/Info�/Msgs� 323 857-2458 Appts�/Cancel 323 857-2476 After-hourscancellation 323 857-2476 Rheumatology By referral only MedicalOfficesBuilding,2ndFloor Hours:M,W–F,8:30a�m�–5p�m�; Tu,8:30a�m�–12:30p�m� Appts�/Cancel/ Info�/Msgs� 800 954-8000 Plastic Surgery By referral only MedicalOfficesBuilding,1stFloor Department156 Hours:M–F,8:30a�m�–5p�m� Advice/Info�/Msgs� 323 857-2758 Appts�/Cancel 323 857-2763 Surgeryscheduling 323 857-2777 Security (Lost and Found) Parkingstructure,1stFloor Hours:7days,24hours Information 323 857-3379 or 323 857-3376 Podiatry By referral only Hours:M–F,8:15a�m�–4:45p�m� Appts�/Cancel/ Info�/Msgs� 323 857-4034 Pulmonary MedicalOfficesBuilding,2ndFloor Department248 Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/ Info�/Msgs� 323 857-3385 Fax 323 857-2296 Nurse 323 857-3353 Respiratory Care By referral only MedicalOfficesBuilding,2ndFloor Department248 Hours:M–F,8:30a�m�–5p�m� RespiratoryCare 323 857-2381 SleepLab 323 857-2299 Social Medicine MedicalOfficesBuilding,4thFloor Room4900A Officehours:M–F,8:30a�m�–5p�m� On-sitesocialworker: M–F,8a�m�–11p�m�; Sa,Su,8:30a�m�–11p�m�; holidays,8:30a�m�–5p�m� Appts�/Info� (M–F,8:30a�m�–5p�m�) 323 857-2329 After-hours andweekends 323 857-2000 Speech Therapy By referral only VeniceMedicalOffices Basement,Department066 Hours:M–F,8:30a�m�–4:30p�m� Appts�/Cancel 323 857-2476 Messages 323 857-2815 After-hourscancellation 323 857-2476 Subpoena and Release of Information Basement,RoomB-29 Hours:M–F,8a�m�–5p�m� Information 323 857-2695 West Los Angeles Medical Center 219 Surgery By referral only GeneralSurgery MedicalOfficesBuilding,3rdFloor Department356 Hours:M–F,8a�m�–4:30p�m� Appts�/Cancel 323 857-1218 Messages 323 857-2171 Surgery Scheduling MedicalOfficesBuilding,3rdFloor Department347 Hours:M–F,8a�m�–4:30p�m� GeneralSurgery 323 857-2046 Gynecology 323 857-4200 HeadandNeckSurgery andVascularSurgery 323 857-3340 Leadscheduler 323 857-2643 MinimallyInvasiveSurgery323 857-2842 Ophthalmology 323 857-3525 Orthopedics/Podiatry 323 857-4186 PlasticSurgery 323 857-2777 Urology 323 857-2643 TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 Urology By referral only MedicalOfficesBuilding,3rdFloor Department344 Officehours:M–F,9a�m�–5p�m� Phonehours:M–F,8:30a�m�–4:50p�m� Appts�/Cancel/Msgs� 323 857-2371 Cancellations (after4:50p�m�) 800 954-8000 Prescriptionrefills 866 391-2673 Volunteer Services MedicalOfficesBuilding 3rdFloor,Department33 Hours:M–F,8a�m�–4p�m� Information 323 857-2240 Callusforhospitalvolunteer information,includingpettherapy patientvisitteams� Wound Care Clinic By referral only MedicalOfficesBuilding,1stFloor Department154 Hours:M–F,7a�m�–3:30p�m� Advice/Info�/Msgs� 323 857-3306 220 Orange County Using the facility listings Thefacilitylistingsarefullofuseful informationaboutthemedicalcenters, medicaloffices,andotherfacilitiesin yourarea�Foreachfacility,we generallylist: ➞ Location ➞ Departmentsandservices ➞ Hours ➞ Phonenumbers Tofindaspecificfacility: ➞ Look it up alphabetically.All facilitiesintheOrangeCountyarea arelistedalphabetically� ➞ Look it up by facility number.Each facilityhasanumber�Forexample, theOrangeCounty–Anaheim MedicalCenteris 17 onthe map(page221),intheaddresses anddirections(page223),andin thelistings� Medical centers Medical offices Specialty facilities TheinformationinYour Guidebook to Kaiser Permanente Servicesisupdated periodically�Theavailabilityofphysicians,hospitals,providers,andservices maychange�IfyouhavequestionsaboutYour Guidebook,pleasecontact ourMemberServiceCallCenterat1-800-464-4000(English), 1-800-788-0616 (Spanish), 1-800-757-7585(Chinesedialects),or 1-800-777-1370(TTYforthe hearing/speechimpaired),7days,24hours�Closedholidays;closedat5p�m� thedayafterThanksgiving,ChristmasEve,andNewYear’sEve�Orvisit kp.org/facilitiesforthelatestupdatedinformation� Orange County How to find facilities near you 221 ST EAST AVE ASSOCIATED RD LAKE D YR E RE AV F AK E SA RR RD BLU YO N CA N NA A ICI AL W PK 5 RE Y KW OP OS K LN LAG U PK Y Y R PA R IC AL Y W IA MA FIC D O ER AC Mission Viejo PKW I PAC Aliso Viejo NA RD S CO O IM TR AN 1 20 INO San Juan Capistrano CAM Laguna Beach ANO ISTR CAP N 16 Laguna Hills HI 1 R N ON ULT MO IN LL S Pacific Ocean TD L U AQ Newport Beach ES UI Irvine 73 OR RO JE 55 18 2 JO Costa Mesa 133 AQ 73 ON FF PK WY ND 405 241 NY 10 5 AL TO N 5 PK W Y JE BA RR AN CA CA RD LV ER ILL D AR R D Santa Ana N SA 1 DY ER 261 M Huntington Beach 21 Tustin 23 MACARTHUR BLVD 11 22 E 1ST ST W 13 BEACH BLVD TALBERT AVE E 4TH ST CU Fountain Valley 55 22 E LOOP AL EY WARNER AVE HARBOR BLVD 39 EUCLID ST 405 Orange LEWIS ST EUCLID ST BEACH BLVD Westminster 241 57 12 9 D Garden Grove 22 91 VE EA AL D ER RIV BALL RD 19 OLD R ON CHAPMAN AVE 24 RD AL CAN NY CA 7 IR WE W ORANGE AVE 14 Y KW HP NC A R I SAV HWY Anaheim 4 DR RIAL 8 LA PALMA AVE ROMNEYA DR E IMPE La Palma 3 A AVE LA PALM 17 AL YST CR BL VD ST AN 91 91 Yorba Linda LM PUL ORANGETHORPE AVE E AV IN UST NT 15 VE RPE A THO NGE ORA BARCELONA CIR Fullerton D BLV ER EM RA NK 5 VIEW ASSOCIATED RD Placentia RICHFIELD RD 6 Buena Park POINTE DR WILDCAT WAY E LAMBERT RD LI N D A AGE VALLEY VIEW ST Brea YO RB A MIR La Habra 57 LA PALMA AVE CENTERPOINTE DR Orange County area map O IPER JUN A RD SERR 222 How to find facilities near you Addresses and directions 1 5 6Willard Irvine,CA92604 LocatedonthecornerofWillardand BarrancaPkwy�,northofJeffreyRd�, andnearthecornerofEastYale LoopandBarrancaPkwy� Aliso Viejo Medical Offices 24502PacificParkDr� AlisoViejo,CA92656 Locatedonthecornerof PacificParkDr�andMarebluLn�, atthe73SanJoaquinHills TransportationCorridor� 2 6 Locatedonthesoutheastcorner ofE�LambertRd�andPointDr�, eastofthe57Fwy� 7 3 LocatednorthofBallRd�,onthe westsideofEastSt� 8 5475E�LaPalmaAve�,Ste�201 Anaheim,CA92807 4 Anaheim Kraemer Medical Office Building 1 3460E�LaPalmaAve� Anaheim,CA92806 LocatedbetweenN�KraemerBlvd� andN�TustinAve� Euclid Medical Offices 1188N�EuclidSt� Anaheim,CA92801 Anaheim Hills Medical Offices LocatedbetweenImperialHwy� andLakeviewAve� East Street Offices 1011S�EastSt� Anaheim,CA92805 Building2 6650AltonPkwy� Irvine,CA92618 LocatednearthecornerofSand CanyonAve�andAltonPkwy� Brea Medical Offices 1900E�LambertRd� Brea,CA92821 Alton/Sand Canyon Medical Offices Building1 6670AltonPkwy� Irvine,CA92618 Barranca Medical Offices Locatedonthesoutheastcornerof N�EuclidSt�andRomneyaDr�, 1blocksouthofthe91Fwy� 9 Garden Grove Medical Offices Urgent care services UrgiCenter (walk-in) 12100EuclidSt� GardenGrove,CA92840 LocatedontheeastsideofEuclid St�,justsouthofChapmanAve� How to find facilities near you 223 10 11 Harbor Corporate Park 15 3601S�HarborBlvd� SantaAna,CA92704 5CenterpointeDr� LaPalma,CA90623 LocatedsouthoftheHarbor– MacArthurMedicalOfficesandLake CenterDr� Located1blocknorthof OrangethorpeAve�,offValleyView St�,intheCenterpointeDr�circle� Harbor–MacArthur Medical Offices 16 23781MaquinaAve� MissionViejo,CA92691 3401S�HarborBlvd� SantaAna,CA92704 LocatedonthecornerofMaquina Ave�andAcero,offJeronimoRd� andAliciaPkwy� Locatedonthesoutheastcornerof HarborBlvd�andMacArthurBlvd� Health Pavilion 17 200N�LewisSt� Orange,CA92868 441N�LakeviewAve� Anaheim,CA92807 Huntington Beach Medical Offices Locatedonthenorthwestcornerof RiverdaleAve�andN�LakeviewAve�, eastofthe57Fwy�andnorthofthe 91Fwy� 18081BeachBlvd� HuntingtonBeach,CA92648 Locatedonthecornerof TalbertAve�andBeachBlvd� 14 Lakeview Medical Offices 411N�LakeviewAve� Anaheim,CA92807 Locatedonthenorthwestcornerof N�LakeviewAve�andRiverdaleAve� Kaiser Permanente Orange County– Anaheim Medical Center Emergency services LocatedonN�LewisSt�,justnorthof ChapmanAve� 13 Mission Viejo Medical Offices Urgent care services UrgiCenter (walk-in) Urgent care services UrgiCenter (walk-in) 12 La Palma Medical Offices 18 Kaiser Permanente Orange County– Irvine Medical Center Emergency services 6640AltonPkwy� Irvine,CA92618 Locatedonthesouthwestcornerof SandCanyonAve�andAltonPkwy� 224 How to find facilities near you 19 Rehabilitation Pavilion 22 4201W�ChapmanAve� Orange,CA92868 1900E�4thSt� SantaAna,CA92705 Locatedonthenorthsideof W�ChapmanAve�,westofLewisSt� 20 San Juan Capistrano Medical Offices Locatedonthesouthwestcornerof E�4thSt�andGoldenCircleDr� 23 30400CaminoCapistrano SanJuanCapistrano,CA92675 Tustin Executive Center Xerox Centre Administrative Offices 1851E�1stSt� SantaAna,CA92705 LocatedontheeastsideofCamino Capistrano,northofJuniperoSerra� 21 Tustin–Santa Ana Medical Offices Locatedeastofthe5Fwy� 24 Yorba Linda Medical Offices 17542E�17thSt� Tustin,CA92780 22550E�SaviRanchPkwy� YorbaLinda,CA92887 LocatedbetweenEnderleCenterDr� andTreehaven� Locatedonthesouthsideof E�SaviRanchPkwy�,eastofYorba LindaBlvd� Alton/Sand Canyon Medical Offices 225 1 Aliso Viejo Medical Offices 24502PacificParkDr� AlisoViejo,CA92656 Administration Information 949 425-3200 Advice Nurse Advice(7daysaweek, 7a�m�–7p�m�) 888 988-2800 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Laboratory Blooddrawonly Officehours:M–F,8:30a�m�–12:30p�m� and1:30–5p�m� Information 888 988-2800 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–F,9a�m�–12:30p�m� and1:30–5:30p�m� Information 949 425-3105 Refillsbyphone 949 425-3150 Onlinerefills kp.org/rxrefill Primary Care: Family Medicine, Internal Medicine Officehours:M–F,8:30a�m�–5p�m� Phonehours:M–F,9a�m�–5p�m� Advice(routine)/Appts�/ Cancel/Msgs� 888 988-2800 Advice(urgent andafter-hours) 888 KPONCALL (888 576-6225) Psychiatry Hours:M,7:30a�m�–6p�m�; Tu–Th,7:30a�m�–7p�m�; F,7:30a�m�–5:30p�m� Appts�/Cancel/ Info�/Msgs� 714 223-2604 • Behavioral Health Care Member Help Line After-hours,weekends, andholidays 800 900-3277 TTY for the Hearing or Speech Impaired CaliforniaRelayService 2 711 Alton/Sand Canyon Medical Offices SurgiCenter Building1 6670AltonPkwy� Irvine,CA92618 Building2 6650AltonPkwy� Irvine,CA92618 Administration • Building 1 Information • Building 2 Information 949 932-5300 949 932-5400 226 Alton/Sand Canyon Medical Offices Advice Nurse Advice(7daysaweek, 7a�m�–7p�m�) 888 988-2800 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Audiology Self-referrals accepted Building1 Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 CardiologyBy referral only Building2 Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 Endocrinology By referral only Building1 Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 Gastroenterology (GI)By referral only Building2 Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 Gastrointestinal (GI) Procedures By referral only Building2 Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Info� 714 985-9906 Gynecology SeeObstetrics/Gynecology� Head and Neck Surgery By referral only Building1 Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 Health Education Building2 Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 HealthyLivingHelpline 866 402-4320 Hematology/OncologyBy referral only Building2 Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 Infectious DiseaseBy referral only Building1 Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 Infusion Center Building2 Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 Laboratory Building2 Hours:M–F,8a�m�–6p�m�; Sa,Su,8a�m�–1p�m� Information 888 988-2800 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Mammography SeeRadiology� Member Services Building2 Benefits/HealthPlancoverage information/formsandbrochures Hours:M–F,9a�m�–12:15p�m� and1:30–5p�m� • Member Service Call Center Phonehours:7days,24hours� Closedholidays;closedat5p�m� thedayafterThanksgiving, ChristmasEve,andNewYear’sEve English 800 464-4000 Spanish 800 788-0616 Chinesedialects 800 757-7585 TTY 800 777-1370 NephrologyBy referral only Building2 Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 Alton/Sand Canyon Medical Offices 227 NeurologyBy referral only Building2 Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 Nutrition Education (Outpatient) By referral only Building2 Hours:M–F,9:30a�m�–5:30p�m� Appts�/Cancel/Msgs� 949 932-6757 Individualappointmentswithdietitian� Obstetrics/Gynecology Women’sHealthCenter Building2 Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 Occupational Medicine (Kaiser On-the-Job®) Building1 Medicaltreatmentforwork-related injuriesandillnesses Hours:M–F,8:30a�m�–5p�m�; after-hourscanbeseenin EmergencyDepartment� Advice/Appts�/ Info�/Msgs� 949 932-5899 OrthopedicsBy referral only Building1 Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 Pharmacy Building2 Hours:7days,24hours Information Refillsbyphone Onlinerefills 949 932-5055 949 932-5052 kp.org/rxrefill Plastic Surgery By referral only Building1 Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 PulmonologyBy referral only Building2 Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 Radiology • Building 1 Hours:M–F,8a�m�–5p�m� Appts�/Cancel/ Info�/Msgs� 714 792-1925 Callyourphysicianfortestresults� • Building 2 Ultrasound,fluoroscopy,nuclear medicine,CT,andMRI Hours:M–F,7a�m�–9p�m� Weekendwalk-inCT/MRIhours: 7a�m�–1p�m� Appts�/Cancel/ Info�/Msgs� 714 792-1925 • Mammography Hours:M–F,8a�m�–4p�m� Appts�/Cancel/ Info�/Msgs� 714 792-1925 Respiratory TherapyBy referral only Building2 Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 RheumatologyBy referral only Building1 Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 SurgiCenter Building1 Hours:M–F,6a�m�–7p�m�; closedSa,Su,andholidays Appts�/Cancel/ Info�/Msgs� 888 988-2800 Surgery (General)By referral only • Building 1 Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 Woundandostomycare Appts�/Cancel/Msgs� 888 988-2800 • Building 2 Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 Woundandostomycare Appts�/Cancel/Msgs� 888 988-2800 228 Alton/Sand Canyon Medical Offices TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 UrologyBy referral only Building1 Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 Vascular SurgeryBy referral only Building2 Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 3 Anaheim Hills Medical Offices 5475E�LaPalmaAve�,Ste�201 Anaheim,CA92807 Administration Hours:M–F,8a�m�–5p�m� Information 714 279-4675 Advice Nurse Advice(7daysaweek, 7a�m�–7p�m�) 888 988-2800 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Family Medicine Hours:M,Tu,8a�m�–7p�m�; W,7a�m�–5p�m�;Th,F,8a�m�–5p�m� Advice(routine)/Appts�/ Cancel/Msgs� 888 988-2800 Advice(urgentand after-hours) 888 KPONCALL (888 576-6225) Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� TTY for the Hearing or Speech Impaired CaliforniaRelayService 4 711 Anaheim Kraemer Medical Office Building 1 3460E�LaPalmaAve� Anaheim,CA92806 kp.org/kraemer Administration Information 714 644-2010 Advice Nurse Advice(7daysaweek, 7a�m�–7p�m�) 888 988-2800 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Audiology Self-referral accepted Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 Dermatology By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 Gastroenterology (GI) By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 Gastrointestinal (GI) Procedures By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Info� 714 985-9906 Anaheim Kraemer Medical Office Building 1 229 Gynecology SeeWomen’sHealth� Head and Neck Surgery By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 Imaging/Radiology Hours:M–F,8a�m�–12:30p�m� and1–5p�m� Appts�/Cancel/Msgs� 714 792-1925 Callyourphysicianfortest results�Mammographyavailable byappointment� Laboratory Blooddrawonly Hours:M–F,9a�m�–5p�m� Information 888 988-2800 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Maxillofacial Surgery By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 Member Services Benefits/HealthPlancoverage information/formsandbrochures Officehours:M–F,9a�m�–12:15p�m� and1:30–5p�m� • Member Service Call Center Phonehours:7days,24hours� Closedholidays;closedat5p�m� thedayafterThanksgiving, ChristmasEve,andNewYear’sEve English 800 464-4000 Spanish 800 788-0616 Chinesedialects 800 757-7585 TTY 800 777-1370 Nephrology and Peritoneal Dialysis Program By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 Neurology By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 Orthopedics By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 Pharmacy Hours:M–F,9a�m�–1p�m� and2–5p�m� Information 866 331-4299 RefillsbyPhone 866 331-4299 Onlinerefills kp.org/rxrefill Physical/Occupational Therapy By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 Podiatry By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 Pulmonary/Sleep Clinic By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 Speech Pathology By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 Surgery (General)By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 Women’s Health (Ob/Gyn) Hours:M–F,7:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 230 Barranca Medical Offices 5 Barranca Medical Offices 6Willard Irvine,CA92604 Administration Hours:M–F,8a�m�–5p�m� Information 949 262-5780 Advice Nurse Advice(7daysaweek, 7a�m�–7p�m�) 888 988-2800 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Allergy By referral only Appts�/Cancel/Msgs� 888 988-2800 • Allergy Injections Hours:Tu,1:30–5:30p�m�; F,8:30a�m�–12:30p�m� Information 714 741-3556 Audiology Self-referrals accepted Hours:Tu,Th,8a�m�–4:30p�m� Appt�/Cancel/Msgs� 888 988-2800 Dermatology By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 Laboratory Blooddrawonly Hours:M–F,8a�m�–5p�m� Information 888 988-2800 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Mohs Skin Cancer Surgery By referral only Hours:M–F,8a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 Pediatric Specialties • Behavioral Medicine/ADHD By referral only Hours:M,Tu,8:30a�m�–7p�m�; W–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 • Pediatric Cardiology By referral only Appts�/Cancel/Msgs� 888 988-2800 • Pediatric Nephrology By referral only Hours:M,Tu,8:30a�m�–7p�m�; W–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M,Tu,9a�m�–7p�m�; W–F,9a�m�–5p�m� Information 949 262-5666 Refillsbyphone 949 262-5689 Onlinerefills kp.org/rxrefill Podiatry By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 Brea Medical Offices 231 Primary Care: Family Medicine, Internal Medicine, Nurse Clinic, Pediatrics Officehours:M,Tu,8a�m�–7p�m�; W–F,8a�m�–5p�m� Phonehours:7days,7a�m�–7p�m� Advice(routine)/Appts�/ Cancel/Msgs� 888 988-2800 Advice(urgentand after-hours) 888 KPONCALL (888 576-6225) • School/Camp forms Hours:M–F,9a�m�–4p�m�; closedSa,Su,andholidays Information 714 284-6634 CallMedicalCorrespondence� SeeEastStreetAdministrativeOffices� Feesmayapply� Radiology Hours:M,Tu,8a�m�–7p�m�; W–F,8a�m�–5p�m� Appts�/Cancel/ Info�/Msgs� 714 792-1925 Callyourphysicianfortestresults� MammographyavailableatAlton/Sand Canyon,Anaheim–Kraemer,Euclid, GardenGrove,Harbor–MacArthur, MissionViejo,andTustin–SantaAna MedicalOffices,andOrangeCounty– AnaheimMedicalCenter� Travel Immunizations Appts�/Cancel/Msgs� TTY for the Hearing or Speech Impaired CaliforniaRelayService 888 988-2800 711 6 Brea Medical Offices 1900E�LambertRd� Brea,CA92821 Administration Hours:M–F,8a�m�–5p�m� Information 714 672-5100 Advice Nurse Advice(7daysaweek, 7a�m�–7p�m�) 888 988-2800 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Allergy Injections Hours:M,1:30–5:30p�m�; Th,8:30a�m�–12:30p�m� Information 714 741-3556 Laboratory Blooddrawonly Hours:M,Tu,8a�m�–6:30p�m�; W–F,8a�m�–5p�m� Information 888 988-2800 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M,Tu,9a�m�–7p�m�; W–F,9a�m�–5p�m� Information 714 672-5240 Refillsbyphone 714 672-5200 Onlinerefills kp.org/rxrefill 232 Brea Medical Offices Primary Care: Family Medicine, Nurse Clinic, Pediatrics Officehours:M,Tu,8a�m�–7p�m�; W–F,8a�m�–5p�m� Phonehours:7days,7a�m�–7p�m� Advice(routine)/Appts�/ Cancel/Msgs� 888 988-2800 Advice(urgentand after-hours) 888 KPONCALL (888 576-6225) • School/Camp forms Hours:M–F,9a�m�–4p�m�; closedSa,Su,andholidays Information 714 284-6634 CallMedicalCorrespondence� SeeEastStreetAdministrativeOffices� Feesmayapply� Radiology Hours:M–F,9a�m�–12:30p�m� and1:45–5p�m� Appts�/Cancel/ Info�/Msgs� 714 792-1925 Callyourphysicianfortestresults� MammographyavailableatAlton/Sand Canyon,Anaheim–Kraemer,Euclid, GardenGrove,Harbor–MacArthur, MissionViejo,andTustin–Santa AnaMedicalOffices,andOrange County–AnaheimMedicalCenter� TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 7 East Street Offices 1011S�EastSt� Anaheim,CA92805 Business Services Hours:M–F,9a�m�–5p�m� • Medical Financial Assistance Program Information 866 399-7696 Third-partybilling 714 284-6708 Third-partyliens 714 284-6708 Health Information Management Hours:M–F,8:30a�m�–4:30p�m�; closedSa,Su,andmajorholidays Information 714 284-6900 • Decedent Affairs Hours:M–F,8:30a�m�–4:30p�m�; closedSa,Su,andmajorholidays Information 714 284-6635 Life Insurance Hours:M–F,8:30a�m�–4:30p�m� Information 714 284-6886 Medical Correspondence/Disability Hours:M–F,8:30a�m�–4:30p�m� Information 714 284-6634 Medical Records/Mail Room/Couriers Outpatientservices Hours:M–F,8:30a�m�–4:30p�m� Information 714 284-6600 Radiology Files Hours:M–F,8:30a�m�–4:30p�m�; closedSa,Su,andmajorholidays Information 714 284-4405 Transcription Hours:M–F,8:30a�m�–4:30p�m�; closedSa,Su,andmajorholidays Information 714 284-6620 Euclid Medical Offices 233 8 Euclid Medical Offices 1188N�EuclidSt� Anaheim,CA92801 Administration Hours:M–F,8a�m�–5p�m� Information 714 254-2747 Advice Nurse Advice(7daysaweek, 7a�m�–7p�m�) 888 988-2800 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Cardiology By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/ Info�/Msgs� 888 988-2800 Endocrinology By referral only Hours:M,F,8:30a�m�–5p�m�; Tu–Th,7a�m�–5p�m� Appts�/Cancel/Msgs� 888 988 2800 Genetics Referral preferred Hours:M–F,9a�m�–5p�m� Appts�/Cancel/Info�/Msgs�714 254-2704 Laboratory Blooddrawonly Hours:M–Th,7:30a�m�–7p�m�; F,7:30a�m�–5p�m� Information 888 988-2800 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Mammography SeeRadiology� Pediatric Specialties • Pediatric CardiologyBy referral only Hours:M–F,7a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 • Pediatric Endocrinology By referral only Hours:M–F,8:30a�m�–7p�m� Appts�/Cancel/Msgs� 888 988-2800 • Pediatric Infectious Disease By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–Th,9a�m�–7p�m�; F,9a�m�–5p�m� Information 714 254-2755 Refillsbyphone 866 352-9393 Onlinerefills kp.org/rxrefill Primary Care: Family Medicine, Internal Medicine, Nurse Clinic, Pediatrics Officehours:M,8a�m�–7p�m�; Tu–Th,7a�m�–7p�m�;F,8a�m�–5p�m� Phonehours:7days,7a�m�–7p�m� Advice(routine)/Appts�/ Cancel/Msgs� 888 988-2800 Advice(urgentand after-hours) 888 KPONCALL (888 576-6225) • School/Camp forms Hours:M–F,9a�m�–4p�m�; closedSa,Su,andholidays Information 714 284-6634 CallMedicalCorrespondence� SeeEastStreetAdministrativeOffices� Feesmayapply� 234 Euclid Medical Offices Psychiatry Hours:M–Th,7a�m�–7p�m�; F,7a�m�–5:30p�m� Appts�/Cancel/ Info�/Msgs� 714 223-2603 • Behavioral Health Care Member Help Line After-hours,weekends, andholidays 800 900-3277 Radiology Hours:M–Th,8a�m�–7p�m�; F,8a�m�–5p�m� Appts�/Cancel/ Info�/Msgs� 714 792-1925 Pleasecallyourphysicianfortest results� • Mammography Appointmenthours: M–Th,8a�m�–7p�m�; F,8a�m�–5p�m� TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 9 Garden Grove Medical Offices Urgent care services UrgiCenter (walk-in) 12100EuclidSt� GardenGrove,CA92840 Administration Hours:M–F,8a�m�–5p�m� Information 714 741-3580 Advice Nurse Advice(7daysaweek, 7a�m�–7p�m�) 888 988-2800 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Allergy By referral only Appts�/Cancel/Msgs� 888 988-2800 • Allergy Injections Hours:W,1:30–6:30p�m�; F,8:30–11:30a�m� and1:30–4:30p�m� Information 714 741-3556 Gynecology SeeObstetrics/Gynecology� Infertility Clinic By referral only Hours:M–F,7a�m�–3p�m� Appts�/Cancel/Msgs� 888 988-2800 Laboratory Hours:M–F,7:30a�m�–9p�m� Sa,8a�m�–9p�m�;Su,9a�m�–9p�m� Information 888 988-2800 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Mammography SeeRadiology� Garden Grove Medical Offices 235 Member Services Benefits/HealthPlancoverage information/formsandbrochures Officehours:M–F,9a�m�–12:15p�m� and1:30–5p�m� • Member Service Call Center Phonehours:7days,24hours� Closedholidays;closedat5p�m� thedayafterThanksgiving, ChristmasEve,andNewYear’sEve English 800 464-4000 Spanish 800 788-0616 Chinesedialects 800 757-7585 TTY 800 777-1370 Obstetrics/Gynecology Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 Pediatric Specialties By referral only Gastroenterology(GI) Appts�/Cancel/Msgs� 888 988-2800 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–F,8:30a�m�–9p�m�; Sa,Su,holidays,9a�m�–9p�m� Information 714 741-3434 Refillsbyphone 866 352-9934 Onlinerefills kp.org/rxrefill Podiatry By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 Primary Care: Family Medicine, Internal Medicine, Nurse Clinic, Pediatrics Officehours:M–F,8a�m�–5p�m� Phonehours:7days,7a�m�–7p�m� Advice(routine)/Appts�/ Cancel/Msgs� 888 988-2800 Advice(urgentand after-hours) 888 KPONCALL (888 576-6225) • School/Camp forms Hours:M–F,9a�m�–4p�m�; closedSa,Su,andholidays Information 714 284-6634 CallMedicalCorrespondence� SeeEastStreetAdministrativeOffices� Feesmayapply� Radiology Hours:M–F,7:30a�m�–9p�m�; Sa,8a�m�–9p�m�;Su,9a�m�–9p�m� Appts�/Cancel/ Info�/Msgs� 714 792-1925 Pleasecallyourphysicianfortest results� • Mammography Appointmenthours: M–F,8a�m�–6:30p�m� TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 UrgiCenter Walk-inurgentcareservices Hours:7days,9a�m�–9p�m� Information 888 988-2800 236 Harbor Corporate Park 10 Harbor Corporate Park 3601S�HarborBlvd� SantaAna,CA92704 Psychiatry Hours:M,W,F,8a�m�–5p�m�; Tu,Th,8a�m�–7p�m� Appts�/Cancel/ Info�/Msgs� 714 223-2606 • Behavioral Health Care Member Help Line After-hours,weekends, andholidays 800 900-3277 11 Harbor–MacArthur Medical Offices Urgent care services UrgiCenter (walk-in) 3401S�HarborBlvd� SantaAna,CA92704 Laboratory Hours:M–F,7:30a�m�–9p�m�; Sa,Su,8:30a�m�–9p�m� Information 888 988-2800 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Mammography SeeRadiology� Member Services Benefits/HealthPlancoverage information/formsandbrochures Officehours:M–F,9a�m�–12:15p�m� and1:30–5p�m� • Member Service Call Center Phonehours:7days,24hours� Closedholidays;closedat5p�m� thedayafterThanksgiving, ChristmasEve,andNewYear’sEve English 800 464-4000 Spanish 800 788-0616 Chinesedialects 800 757-7585 TTY 800 777-1370 Administration Hours:M–F,8a�m�–5p�m� Information 714 830-6500 Obstetrics/Gynecology Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 Advice Nurse Advice(7daysaweek, 7a�m�–7p�m�) 888 988-2800 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Occupational Health Center (Kaiser On-the-Job®) Medicaltreatmentforwork-related injuriesandillnesses Hours:M–F,8:30a�m�–5p�m�; after-hourscanbeseeninUrgiCenter Advice/Appts�/Info�/Msgs� 714 830-6660 Dermatology By referral only Hours:M–F,8:30a�m�–5p�m� Information 888 988-2800 Gynecology SeeObstetrics/Gynecology� Ophthalmology/Optometry/ Optical Center SeeVisionEssentialsby KaiserPermanente� Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Health Pavilion 237 Pharmacy Hours:7days,9a�m�–9p�m�; includingholidays Information 714 830-6530 Refillsbyphone 714 830-6540 Onlinerefills kp.org/rxrefill Physical Therapy By referral only 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7a�m�–7p�m�) 888 988-2800 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Allergy Injections Hours:Th,1:30–6:30p�m� Information 714 741-3556 Laboratory Blooddrawonly Hours:M–Th,8a�m�–7p�m�; F,8a�m�–5p�m� Information 888 988-2800 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–Th,9a�m�–7p�m�; F,9a�m�–5p�m� Information 714 841-7282 Refillsbyphone 714 841-7288 Onlinerefills kp.org/rxrefill Primary Care: Family Medicine, Nurse Clinic, Pediatrics Officehours:M–Th,8:30a�m�–7p�m�; F,8:30a�m�–5p�m� Nurseclinichours:M–F,8:30a�m�–5p�m� Phonehours:7days,7a�m�–7p�m� Advice(routine)/Appts�/ Cancel/Msgs� 888 988-2800 Advice(urgentand after-hours) 888 KPONCALL (888 576-6225) • School/Camp forms Hours:M–F,9a�m�–4p�m�; closedSa,Su,andholidays Information 714 284-6634 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Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–Th,9a�m�–7p�m�; F,9a�m�–5p�m� Information 714 562-3344 Refillsbyphone 800 963-2068 Onlinerefills kp.org/rxrefill Podiatry By referral only Hours:M–F,7:30a�m�–6p�m� Appts�/Cancel/Msgs� 888 988-2800 Primary Care: Family Medicine, Nurse Clinic, Pediatrics Familymedicineofficehours: M–Th,7a�m�–7p�m�; F,7a�m�–5p�m� Nurseclinicofficehours: M–F,8:30a�m�–5p�m� Pediatricsofficehours: M–Th,8:30a�m�–7p�m�; F,8:30a�m�–5p�m� Phonehours:7days,7a�m�–7p�m� Advice(routine)/Appts�/ Cancel/Msgs� 888 988-2800 Advice(urgentand after-hours) 888 KPONCALL (888 576-6225) • School/Camp forms Hours:M–F,9a�m�–4p�m�; closedSa,Su,andholidays Information 714 284-6634 CallMedicalCorrespondence� SeeEastStreetAdministrativeOffices� Feesmayapply� 242 La Palma Medical Offices Radiology Hours:M–Th,8:30a�m�–7p�m�; F,8:30a�m�–5p�m� Appts�/Cancel/ Info�/Msgs� 714 792-1925 Callyourphysicianfortestresults� MammographyavailableatAlton/Sand Canyon,Anaheim–Kraemer,Euclid, GardenGrove,Harbor–MacArthur, MissionViejo,andTustin–Santa AnaMedicalOffices,andOrange County–AnaheimMedicalCenter� Travel Immunizations By appointment only Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 Vision Essentials by Kaiser Permanente • OphthalmologyBy referral only Hours:M–F,7a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 • Optometry Hours:M–F,7:30a�m�–6p�m� Appts�/Cancel/Msgs� 888 988-2800 • Optical Center Eyeglasses,contactlenses Hours:M–F,7:30a�m�–6p�m� Information 714 562-3308 ContactLenses 714 967-4771 Website kp2020.org 16 Mission Viejo Medical Offices Urgent care services UrgiCenter (walk-in) 23781MaquinaAve� MissionViejo,CA92691 Administration Hours:M–F,8a�m�–5p�m� Information 949 455-4320 Advice Nurse Advice(7daysaweek, 7a�m�–7p�m�) 888 988-2800 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Allergy Injections Hours:M,8:30a�m�–12:30p�m� Information 714 741-3556 Dermatology By referral only Appts�/Cancel/Msgs� 888 988-2800 Laboratory Hours:M–F,7:30a�m�–9p�m�; Sa,Su,8a�m�–9p�m� Information 888 988-2800 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Mammography SeeRadiology� Mission Viejo Medical Offices 243 Member Services Benefits/HealthPlancoverage information/formsandbrochures Officehours:M–F,9a�m�–12:15p�m� and1:30–5p�m� • Member Service Call Center Phonehours:7days,24hours� Closedholidays;closedat5p�m� thedayafterThanksgiving, ChristmasEve,andNewYear’sEve English 800 464-4000 Spanish 800 788-0616 Chinesedialects 800 757-7585 TTY 800 777-1370 Ophthalmology/Optometry/ Optical Center SeeVisionEssentialsby KaiserPermanente� Pediatric Endocrinology By referral only Appts�/Cancel/Msgs� 888 988-2800 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:7days,9a�m�–9p�m� Information 949 455-4242 Refillsbyphone 949 455-4274 Onlinerefills kp.org/rxrefill Physical Therapy By referral only Hours:M–F,8:30a�m�–5p�m� Cancel/Info�/Msgs� 714 748-7622 Primary Care: Family Medicine Officehours:M–F,7:30a�m�–5p�m� Phonehours:7days,7a�m�–7p�m� Advice(routine)/Appts�/ Cancel/Msgs� 888 988-2800 Advice(urgentand after-hours) 888 KPONCALL (888 576-6225) Primary Care: Nurse Clinic Officehours:M–F,8:30a�m�–4:30p�m�; Sa,Su,9a�m�–4:30p�m� Advice(routine)/Appts�/ Cancel/Msgs� 888 988-2800 Advice(urgentand after-hours) 888 KPONCALL (888 576-6225) Primary Care: Pediatrics Officehours:M–F,8:30a�m�–4:30p�m� Advice(routine)/Appts�/ Cancel/Msgs� 888 988-2800 Advice(urgentand after-hours) 888 KPONCALL (888 576-6225) • School/Camp forms Hours:M–F,9a�m�–4p�m�; closedSa,Su,andholidays Information 714 284-6634 CallMedicalCorrespondence� SeeEastStreetAdministrativeOffices� Feesmayapply� 244 Mission Viejo Medical Offices Radiology Hours:M–F,8:30a�m�–9p�m�; Sa,Su,holidays,9a�m�–9p�m� Appts�/Cancel/ Info�/Msgs� 714 792-1925 Callyourphysicianfortestresults� • Mammography Appointmenthours:M–F,9a�m�–4p�m� TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 UrgiCenter Walk-inurgentcareservices Hours:7days,9a�m�–9p�m� Information 888 988-2800 Vision Essentials by Kaiser Permanente • OphthalmologyBy referral only Hours:M–F,7:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 • Optometry Hours:M–F,7:30a�m�–6p�m� Appts�/Cancel/Msgs� 888 988-2800 • Optical Center Eyeglasses,contactlenses Hours:M–F,7:30a�m�–6p�m� Information 949 455-4225 ContactLenses 714 967-4771 Website kp2020.org Orange County–Anaheim Medical Center 245 Orange County–Anaheim Medical Center (hospital and medical offices) E EMERGENCY SERVICES HOSPITAL ENTRANCE PATIENT PARKING SURFACE LAKEVIEW M OFFICE B EDICAL LDG PARKING N LAKEVIEW AVE E N RIVERDALE PARK ANAHEIM-KRAEMER MEDICAL OFFICE BUILDING 1 3460 E LA PALMA AVE PARKING E RIVERDALE AVE E MCKINNON DR Mapnottoscale 17 Kaiser Permanente Orange County– Anaheim Medical Center Emergency services HospitalandMedicalOffices 441N�LakeviewAve� Anaheim,CA92807 Advice Advice(routine)/ Appts�/Msgs� Advice(urgentand after-hours) 888 988-2800 888 KPONCALL (888 576-6225) Directions to Orange County facilities 888 988-2800 Emergency Hours:7days,24hours 714 279-4200 Information Hospitaloperator TTY for the Hearing or Speech Impaired CaliforniaRelayService Advice(urgentand after-hours) 714 279-4000 711 888 880-0833 Administration OrangeCountyServiceArea Hospitaladministrator 714 279-4100 MedicalGroup administrator 714 279-4975 Admitting Hours:7days,24hours Information 714 279-4005 246 Orange County–Anaheim Medical Center Advice Nurse Advice(7daysaweek, 7a�m�–7p�m�) 888 988-2800 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Cardiology/Respiratory Testing By referral only Hours:M–F,8:15a�m�–4:15p�m� Appts�/Cancel/Msgs� 714 279-4050 EKG,Holtermonitor,eventmonitoring stresstesting(includingregularand nucleartreadmills),pharmacological stresstesting,echocardiogramstress testing,echocardiograms(including transthoracicandtransesophageal)� Continuing Care Hours:M–F,8a�m�–5p�m� DischargePlanning 714 279-5474 Reportingofnon–Kaiser Permanenteadmissions 714 279-5599 UtilizationManagement 714 279-4263 HEARx West Hearing Care Centers Hours:M–F,9a�m�–5p�m�; eveningsandweekends, byappointmentonly • 24352 Rockfield Blvd. LakeForest,CA92630 Information 949 461-0166 • 16494 Beach Blvd. Westminster,CA92683 Information 714 843-9797 • 17021 Yorba Linda Blvd. YorbaLinda,CA92886 Information 714 579-0717 Information Hospitaloperator 714 Hospital patient information: • 1st Floor AntepartumTesting 714 LaborandDelivery 714 NeonatalIntensiveCare Unit(NICU) 714 OBAdvice 714 • 2nd Floor Same-day AdmitSurgery 714 • 3rd Floor FamilyCareCenter 714 • 4th Floor Pediatrics 714 Medical–Surgical 714 • 5th Floor Medical–Surgical 714 • 6th Floor Medical–Telemetry 714 • 7th Floor CriticalCareService 714 DefinitiveObservation Unit(DOU) 714 279-4000 279-4936 279-4900 279-4765 279-5511 279-4717 279-4560 279-4573 279-4837 279-4580 279-4950 279-4880 279-5016 Mammography SeeRadiology� Medical Correspondence Forcopyofrecords 1011S�EastSt� Anaheim,CA92805 Hours:M–F,9a�m�–4p�m� Information 714 284-6634 Orange County–Anaheim Medical Center 247 Medical Records Inpatientonly Hours:M–F,8:30a�m�–4:30p�m� Information 714 284-6900 or714 284-6901 • Decedent Affairs Hours:M–F,8:30a�m�–4:30p�m�; closedSa,Su,andholidays Information 714 284-6635 Neonatal Intensive Care Unit (NICU) Hours:7days,24hours Information 714 279-4765 Newborn Nursery Hours:7days,24hours Information 714 279-4563 Pediatrics Inpatientonly Hours:7days,24hours Information 714 279-4573 • School/Camp forms Hours:M–F,9a�m�–4p�m�; closedSa,Su,andholidays Information 714 284-6634 CallMedicalCorrespondence� SeeEastStreetAdministrativeOffices� Feesmayapply� Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy LakeviewMedicalOffices Hours:7days,24hours Information 714 279-4746 Refillsbyphone 714 279-5476 Onlinerefills kp.org/rxrefill Physical/Occupational Therapy Inpatientonly Messages 714 279-4450 Pulmonary Function Testing By referral only Hours:M–F,8:15a�m�–4:15p�m� Cancel/Info�/Msgs� 714 279-4050 Radiology Hours:7days,24hours Appts�/Cancel/ Info�/Msgs� 714 792-1925 Pleasecallyourphysicianfortest results� • Mammography Appointmenthours: M–F,8:30a�m�–6:40p�m� Callyourphysicianfortestresults� Security (Lost and Found) Information 714 279-4731 Social Medicine Hours:7days,8a�m�–5p�m�; after-hoursandholidays(oncall throughthehospitaloperator) Info�/Msgs� 714 279-4176 Spiritual Care/Chaplain Information 24-hours 714 279-4300 714 323-1138 TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 Volunteer Services GiftShop Information 714 279-5244 714 279-4179 248 Orange County–Irvine Medical Center Orange County–Irvine Medical Center (hospital and medical offices) MAIN ENTRANCE AND PARKING E EMERGENCY SERVICES ALTON PKWY PE SA ND PARKING MEDICAL OFFICE MEDICAL HEALING PL 1 OFFICE 2 BRIDGE PARKING CENTRAL PLANT CA NY ON EX IT N RAM P BELL BLVD PARKING THRIVE DR E AN EN WELLNESS WAY MAIN HOSPITAL PATIENT PARKING SURFACE RM KAISER AVE PREVENTION WAY PARKING SAND CANYON AVE ENTRANCE PARKING TE WA Y PARKING AVENIDA DE SALUD Y 405 SAN DIEGO FW Mapnottoscale 18 Kaiser Permanente Orange County– Irvine Medical Center Emergency services HospitalandMedicalOffices 6640AltonPkwy� Irvine,CA92618 Advice Advice(routine)/ Appts�/Msgs� Advice(urgentand after-hours) 888 988-2800 888 KPONCALL (888 576-6225) Directions to Orange County facilities 888 988-2800 Emergency Hours:7days,24hours 949 932-2800 Information Hospitaloperator TTY for the Hearing or Speech Impaired CaliforniaRelayService Advice(urgentand after-hours) 949 932-5000 711 888 880-0833 Administration OrangeCountyServiceArea Hospitaladministrator 714 279-4100 MedicalGroup administrator 714 279-4975 Admitting Hours:7days,24hours Information 949 932-2888 Orange County–Irvine Medical Center 249 Advice Nurse Advice(7daysaweek, 7a�m�–7p�m�) 888 988-2800 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Cardiology Testing By referral only Hours:M–F,8:15a�m�–4:15p�m� Appts�/Cancel/Msgs� 714 279-4050 EKG,Holtermonitor,eventmonitoring stresstesting(includingregularand nucleartreadmills),pharmacological stresstesting,echocardiogramstress testing,echocardiograms(including transthoracicandtransesophageal)� Continuing Care Hours:M–F,8a�m�–5p�m� DischargePlanning 949 932-5474 Reportingof non–KaiserPermanente admissions 949 932-2888 UtilizationManagement 949 932-5263 HEARx West Hearing Care Centers Hours:M–F,9a�m�–5p�m�; eveningsandweekends, byappointmentonly • 24352 Rockfield Blvd. LakeForest,CA92630 Information 949 461-0166 • 16494 Beach Blvd. Westminster,CA92683 Information 714 843-9797 • 17021 Yorba Linda Blvd. YorbaLinda,CA92886 Information 714 579-0717 Information Hospitaloperator 949 Hospital patient information: • 1st Floor Admitting 949 Emergency 949 • 2nd Floor CriticalCareServices 949 DefinitiveObservation Unit 949 RespiratoryCare 949 Pre/Post-OpUnit 949 • 3rd Floor FamilyCareCenter 949 LaborandDelivery 949 Medical–Surgical 949 NeonatalIntensive CareUnit(NICU) 949 NewbornNursery 949 • 4th Floor Medical–Surgical 949 932-5000 932-2888 932-2800 932-6250 932-6200 932-6880 932-6610 932-7000 932-6000 932-2300 932-7040 932-7010 932-6400 Mammography SeeRadiology� Medical Correspondence Forcopyofrecords 1011SEastSt� Anaheim,CA92805 Hours:M–F,9a�m�–4p�m� Information 714 284-6634 Medical Records Inpatientonly Hours:M–F,8:30a�m�–4:30p�m� Information 714 284-6900 • Decedent Affairs Hours:M–F,8:30a�m�–4:30p�m�; closedSa,Su,andholidays Information 714 284-6635 Neonatal Intensive Care Unit (NICU) Hours:7days,24hours Information 949 932-7040 250 Orange County–Irvine Medical Center Newborn Nursery Hours:7days,24hours Information 949 932-7010 Pharmacy MedicalOfficeBuilding2 Hours:7days,24hours Information 949 932-5055 Refillsbyphone 949 932-5052 Onlinerefills kp.org/rxrefill Physical/Occupational Therapy Inpatientonly Hours:8:30a�m�–5p�m� Messages 949 932-2960 Pulmonary Function Testing By referral only Hours:M–F,8:15a�m�–4:15p�m� Cancel/Info�/Msgs� 714 279-4050 Radiology Hours:7days,24hours Cancel/Info�/Msgs� 714 792-1925 Pleasecallyourphysicianfortest results� • Mammography MedicalOfficeBuilding2 Appointmenthours: M–F,8a�m�–4:30p�m� Cancel/Info�/Msgs� 714 792-1925 Callyourphysicianfortestresults� Security (Lost and Found) MedicalOfficeBuilding2 Information 949 932-5511 Social Medicine Hours:7days,8a�m�–5p�m�; after-hoursandholidays (oncallthroughthehospitaloperator) Info�/Msgs� 949 932-2970 Spiritual Care/Chaplain Information 24-hours 949 932-6241 949 379-4146 TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 Volunteer Services MedicalOfficeBuilding2 GiftShop 949 932-2727 Information 949 932-2704 19 Rehabilitation Pavilion 4201W�ChapmanAve� Orange,CA92868 Addiction Medicine/ Chemical Dependency Hours:M,W,8a�m�–8p�m�; Tu,Th,8a�m�–8:30p�m�; F,8a�m�–5:30p�m�; Sa,9a�m�–1p�m� Appts�/Cancel/ Info�/Msgs� 714 223-2605 • Behavioral Health Care Member Help Line After-hours,weekends, andholidays 800 900-3277 Care Management By referral only Hours:M–F,8:30a�m�–5p�m� Information 714 748-6391 Chronic Pain Management Program By referral only Hours:M–F,8:30a�m�–5p�m� Information 714 748-6288 Home Infusion Pharmacy Hours:M–F,8:30a�m�–6p�m� Information 714 748-6333 Physical Medicine By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel 888 988-2800 San Juan Capistrano Medical Offices 251 Physical Medicine and Rehabilitation Administration Information 714 748-7622 Physical/Occupational Therapy and Sports Physical Therapy By referral only • Occupational Therapy Officehours:M–Th,7a�m�–7p�m�; F,7a�m�–6:30p�m� Phonehours:M–F,8:30a�m�–5p�m� Appts�/Cancel 714 748-7622 Cancelonly 714 748-6136 • Physical Therapy and Sports Physical Therapy Officehours:M–Th,7a�m�–7p�m�; F,7a�m�–6:30p�m� Appts�/Cancel 714 748-7622 Cancelonly 714 748-6136 20 San Juan Capistrano Medical Offices 30400CaminoCapistrano SanJuanCapistrano,CA92675 Administration Hours:M,Tu,7:30a�m�–7:30p�m�; W–F,8:30a�m�–5p�m� Information 949 234-2139 Advice Nurse Advice(7daysaweek, 7a�m�–7p�m�) 888 988-2800 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Gynecology SeeObstetrics/Gynecology� Laboratory Blooddrawonly Hours:M–F,8:30a�m�–5p�m� Information 888 988-2800 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Obstetrics/Gynecology Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� 252 San Juan Capistrano Medical Offices Pharmacy Hours:M–F,9a�m�–1p�m� and2–5:30p�m� Information 949 234-2016 Refillsbyphone 949 234-2022 Onlinerefills kp.org/rxrefill Physical Therapy By referral only Hours:M–F,8:30a�m�–5p�m� Cancel/Info�/Msgs� 714 748-7622 Primary Care: Family Medicine, Pediatrics Hours:M,W,F,8:30a�m�–5p�m�; Tu,Th,7:30a�m�–7p�m� Phonehours:M–F,8:30a�m�–5p�m� Advice(routine)/Appts�/ Cancel/Msgs� 888 988-2800 Advice(urgentand after-hours) 888 KPONCALL (888 576-6225) • School/Camp forms Hours:M–F,9a�m�–4p�m�; closedSa,Su,andholidays Information 714 284-6634 CallMedicalCorrespondence� SeeEastStreetAdministrativeOffices� Feesmayapply� Radiology Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/ Info�/Msgs� 714 792-1925 Callyourphysicianfortestresults� MammographyavailableatAlton/Sand Canyon,Anaheim–Kraemer,Euclid, GardenGrove,Harbor–MacArthur, MissionViejo,andTustin–Santa AnaMedicalOffices,andOrange County–AnaheimMedicalCenter� TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 21 Tustin Executive Center 17542E�17thSt� TustinCA,92780 Home Health Ste�300 Hours:7days,8a�m�–5p�m� Information 714 734-4500 Durable Medical Equipment Ste�320 Hours:M–F,8a�m�–5p�m�; Sa,Su,holidays,8:30a�m�–5p�m� Information 714 734-5555 Long-term Care Ste�320 Hours:M–F,8a�m�–5p�m� Information 714 734-5500 Senior Care Connection Ste�320 Hours:M–Th,8a�m�–4:30p�m� Information 714 734-5524 Special Needs Program Ste�320 Hours:M–F,8:30a�m�–5p�m� Information 714 734-4590 or 877 317-6080 Tustin–Santa Ana Medical Offices 253 22 Tustin–Santa Ana Medical Offices 1900E�4thSt� SantaAna,CA92705 Administration Hours:M–F,8:30a�m�–5p�m� Information 714 967-4792 Advice Nurse Advice(7daysaweek, 7a�m�–7p�m�) 888 988-2800 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Gynecology SeeObstetrics/Gynecology� Laboratory Hours:M–Th,8a�m�–5:30p�m�; F,8a�m�–5p�m� Information 888 988-2800 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Mammography SeeRadiology� Obstetrics/Gynecology Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 Optometry/Optical Center SeeVisionEssentialsby KaiserPermanente� Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–Th,9a�m�–7p�m�; F,9a�m�–5p�m� Information 714 967-4700 Refillsbyphone 714 967-4707 Onlinerefills kp.org/rxrefill Primary Care: Family Medicine, Nurse Clinic, Pediatrics Officehours:M–Th,8:30a�m�–7p�m�; F,8:30a�m�–5p�m� Nurseclinichours: M–F,8:30a�m�–4:30p�m� Phonehours:7days,7a�m�–7p�m� Advice(routine)/Appts�/ Cancel/Msgs� 888 988-2800 Advice(urgentand after-hours) 888 KPONCALL (888 576-6225) • School/Camp forms Hours:M–F,9a�m�–4p�m�; closedSa,Su,andholidays Information 714 284-6634 CallMedicalCorrespondence� SeeEastStreetAdministrativeOffices� Feesmayapply� Psychiatry Hours:M–Th,7a�m�–7p�m�; F,7a�m�–5:30p�m� Appts�/Cancel/ Info�/Msgs� 714 223-2601 • Behavioral Health Care Member Help Line After-hours,weekends, andholidays 800 900-3277 Radiology Hours:M–Th,8:30a�m�–5:30p�m�; F,8:30a�m�–4:45p�m� Appts�/Cancel/ Info�/Msgs� 714 792-1925 Callyourphysicianfortestresults� • Mammography Appointmenthours: M–F,9a�m�–5p�m� 254 Tustin–Santa Ana Medical Offices TTY for the Hearing or Speech Impaired CaliforniaRelayService 24 711 Vision Essentials by Kaiser Permanente • Optometry Hours:M–F,7:30a�m�–6p�m� Appts�/Cancel/Msgs� 888 988-2800 • Optical Center Eyeglasses,contactlenses Hours:M–F,7:30a�m�–6p�m� Information 714 967-4775 ContactLenses 714 967-4771 Website kp2020.org 23 Xerox Centre Administrative Offices 1851E�1stSt� SantaAna,CA92705 Finance Hospital/HealthPlan/MedicalGroup Hours:M–F,9a�m�–5p�m� Information 714 564-4126 Occupational Health Businessoffice Hours:M–F,8:30a�m�–5p�m� Information 714 967-4600 Outside Medical Services Hours:M–F,8:30a�m�–5p�m� Information 714 564-4150 Public Affairs Hours:M–F,8:30a�m�–5p�m� Information 714 796-2660 Sales and Account Management Hours:M–F,8:30a�m�–5p�m� Information 714 796-2600 Yorba Linda Medical Offices 22550E�SaviRanchPkwy� YorbaLinda,CA92887 Administration Hours:M–F,8a�m�–5p�m� Information 714 685-3520 Advice Nurse Advice(7daysaweek, 7a�m�–7p�m�) 888 988-2800 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Gynecology SeeObstetrics/Gynecology� Laboratory Blooddrawonly Hours:M–F,8:30a�m�–5p�m� Information 888 988-2800 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Obstetrics/Gynecology Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 Ophthalmology/Optometry/ Optical Center SeeVisionEssentialsby KaiserPermanente� Yorba Linda Medical Offices 255 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–F,9a�m�–1p�m� and2–5:30p�m� Information 714 685-3550 Refillsbyphone 714 685-3560 Onlinerefills kp.org/rxrefill Primary Care: Family Medicine, Internal Medicine, Pediatrics Officehours:M–W,8:30a�m�–7p�m�; Th,F,8:30a�m�–5p�m� Phonehours:7days,7a�m�–7p�m� Advice(routine)/Appts�/ Cancel/Msgs� 888 988-2800 Advice(urgent andafter-hours) 888 KPONCALL (888 576-6225) • School/Camp forms Hours:M–F,9a�m�–4p�m�; closedSa,Su,andholidays Information 714 284-6634 CallMedicalCorrespondence� SeeEastStreetAdministrativeOffices� Feesmayapply� Radiology Hours:M–F,8:30a�m�–12:30p�m� and1:30–5p�m� Appts�/Cancel/ Info�/Msgs� 714 792-1925 Callyourphysicianfortestresults� MammographyavailableatAlton/Sand Canyon,Anaheim–Kraemer,Euclid, GardenGrove,Harbor–MacArthur, MissionViejo,andTustin–Santa AnaMedicalOffices,andOrange County–AnaheimMedicalCenter� TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 Vision Essentials by Kaiser Permanente • OphthalmologyBy referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 888 988-2800 • Optometry Hours:M–F,7:30a�m�–6p�m� Appts�/Cancel/Msgs� 888 988-2800 • Optical Center Eyeglasses,contactlenses Hours:M–F,7:30a�m�–6p�m� Information 714 685-3649 ContactLenses 714 967-4771 Website kp2020.org 256 San Diego Using the facility listings Thefacilitylistingsarefullofuseful informationaboutthemedicalcenters, medicaloffices,andotherfacilitiesin yourarea�Foreachfacility,we generallylist: ➞ Location ➞ Departmentsandservices Tofindaspecificfacility: ➞ Look it up alphabetically.All facilitiesintheSanDiegoCounty areaarelistedalphabetically� ➞ Lookitupbyfacilitynumber�Each facilityhasanumber�Forexample, theSanDiegoMedicalCenteris 18 onthemap(page257), intheaddressesanddirections (page260),andinthelistings� ➞ Hours Medical centers ➞ Phonenumbers Medical offices Specialty facilities Affiliated hospitals TheinformationinYour Guidebook to Kaiser Permanente Servicesisupdated periodically�Theavailabilityofphysicians,hospitals,providers,andservices maychange�IfyouhavequestionsaboutYour Guidebook,pleasecontact ourMemberServiceCallCenterat1-800-464-4000(English), 1-800-788-0616 (Spanish), 1-800-757-7585(Chinesedialects),or 1-800-777-1370(TTYforthe hearing/speechimpaired),7days,24hours�Closedholidays;closedat5p�m� thedayafterThanksgiving,ChristmasEve,andNewYear’sEve�Orvisit kp.org/facilitiesforthelatestupdatedinformation� How to find facilities near you 257 San Diego County area map 11 OCEAN SIDE B LVD 15 CA N SY San Marcos M 20 PALOMAR AIRPORT RD 4 CRAVEN RD IA LN Escondido RA NC 67 H O BE RN RD CIN AS Rancho Bernardo 56 Del Mar ARDO 15 La Jolla 67 CONVOY CT FAIR MON T AVE R Y W PK DR ER GE CH OD BROADWAY El Cajon 54 17 CALLE VERDE 94 AVOCADO BLVD SE 15 Encanto 5 Nat’l City 94 54 W IL LO RD ITA Chula ON B AK Vista CYN TELEGRAPH 12 DENNERY RD 5 PALM AVE OT AY L ST Pacific Ocean 2 W Bonita RD ES RD LANE AVE Coronado 805 N DR W MAIN ST PARKWAY DR 125 RO Point Loma 9 8 San Diego LD 3 TRA VEL F AY D FOURTH AVE W CR AN S IN W ST G ST ST M HA RD FO ID ET IO SS MI M DR 14 N SAN DIEGO MIS SIO N RD 6 E 19 8 18 21 805 SP AR ORT S BL ENA VD ZION AVE 1 SO BUNKER HILL ST 8 D SR AR RI 125 CK VANDEVER AVE 163 NF IE JA CLAIREMONT MESA BLVD 10 EE FL R 15 GR La Mesa R MO LTI R D Mission Bay 15 5 Santee 52 BA N BAY D 52 M ISSIO N GORGE RD 805 SHAWLINE ST 5 ST EN Solana Beach 5 78 N A ARDO BERN ER DR T CEN NID Leucadia Encinitas Y E VALLEY PKW 13 16 S BENT AVE WASHINGTON AVE AI E AV POINSETT 7 WAY W SA MISSION AVE OAD Carlsbad VD BL AR MO DGE DR S CO M SHADOWRI 78 N BR 22 S TWIN OAKS VALLEY RD Vista E WATSON WAY Oceanside OCEAN RANCH BLVD RE AV E HO RANC DEL DR ORO 76 OTAY LAKES RD 258 How to find facilities near you Addresses and directions 1 6 250TravelodgeDr� ElCajon,CA92020 TakeI-8toElCajonandexiton W�MainSt�GowesttoTravelodge Dr�andturnrightintothefacility� Blood Donor Center 6511MissionGorgeRd� SanDiego,CA92120 TakeI-8toMissionGorgeRd�exit andgonorth1mile�TheBlood DonorCenterislocatedintheright corneroftheVonsshoppingcenter, directlyinfrontoftheSanDiego MedicalCenter� 2 7 TakeI-15toHwy�78eastandturn rightonN�Broadway�Themedical officesarelocatedattheintersection ofN�BroadwayandMissionAve� 8 TakeI-805toBonitaRd�exit,head east1mile�Theofficesarelocated ontheleft� 3 TakeI-15toBalboaAve�,exitandgo west�TurnrightonViewridgeAve� (firststoplight)andturnleftintothe firstdriveway� 1630E�MainSt� ElCajon,CA92021 4 9 TakeI-8totheFletcherPkwy�Exitand goleftatBaltimoreDr�Turnrighton ParkwayDr�andproceedabout 1blocktothefacility�Themedical officesareinthebuildingtotheright, afterentrancetotheparkinglot� 6860AvenidaEncinas Carlsbad,CA92011 5 Clairemont Mesa Medical Offices 7060ClairemontMesaBlvd� SanDiego,CA92111 TakeI-805toClairemontMesaBlvd� exitandgoeastashortdistanceto thefirststoplightatShawlineSt� Turnleftandleftagainintothe parkingstructure� La Mesa Medical Offices 8080ParkwayDr� LaMesa,CA91942 Carlsbad Medical Offices TakeI-5tothePoinsettiaLaneexit andgowest�TurnrightonAvenida Encinasandgonorthforabout 1 ⁄4mile� Kearny Mesa Rehabilitation Center 4510ViewridgeAve� SanDiego,CA92123 Bostonia Medical Offices TakeI-8totheGreenfieldexitand gowest�TurnleftonE�MainSt�Go 1 ⁄5mile�Thefacilityisontheright� Escondido Medical Offices 732N�Broadway Escondido,CA92025 Bonita Medical Offices 3955BonitaRd� Bonita,CA91902 El Cajon Medical Offices 10 Mission Bay Medical Offices 3033BunkerHillSt� SanDiego,CA92109 TakeI-5northtotheGrand/Garnet exit�TurnrightonBunkerHillSt�and go1blocktothefacility�Going southonI-5,taketheBalboaexit south�TurnleftonBunkerHillSt� How to find facilities near you 259 11 Oceanside Medical Offices Palomar Medical Center 3609OceanRanchBlvd� Ste�104 Oceanside,CA92056 Emergency services From Hwy. 78:TaketheElCamino Realexitandproceednorth� TurnrightonOceansideBlvd� TurnleftonRanchoDelOroDr� TurnrightonOceanRanchBlvd� Themedicalofficeislocatedatthe firstright-handturnoffOcean RanchBlvd� TakeI-15toE�ValleyPkwy�andgo east�ThePalomarMedicalCenteris ontherightside� From Hwy. 76:TaketheRanchoDel OroDriveexitandproceedsouth� TurnleftonOceanRanchBlvd� Themedicalofficeislocatedatthe firstright-handturnoffOcean RanchBlvd� From Interstate 5:Takethe OceansideBlvd�exitandproceed east�TurnleftonRanchoDelOroDr� TurnrightonOceanRanchBlvd� Themedicalofficeislocatedatthe firstright-handturnoffOcean RanchBlvd� 12 13 Otay Mesa Outpatient Medical Center Urgent care services Intermediate care services ➞ 4650 Palm Ave. SanDiego,CA92154 ➞ 4660 Palm Ave. SanDiego,CA92154 TakeI-805southtoPalmAve�exit (secondPalmAve�onI-805)�Turn leftonPalmAve�Thefacilityison theleft� 555E�ValleyPkwy� Escondido,CA92025 ThisisacontractedPlanfacility�The EmergencyDepartmentatthis facilityisnotappropriatefor urgentcare�UseoftheEmergency Departmentforurgentcare servicesmaynotbepaidby KaiserPermanente� 14 Point Loma Medical Offices ➞ 3250 Fordham St. SanDiego,CA92110 ➞ 3420 Kenyon St. SanDiego,CA92110 TakeI-8westtoSportsArena/ MissionBayexit�TurnleftonMidway Dr�,thenturnrightonWingSt� 15 Positive Choice Wellness Center 7035ConvoyCt� SanDiego,CA92111 TakeI-805totheClairemontMesa exitandgoeastashortdistanceto ShawlineSt�Turnleftandleftagain onConvoyCt�Turnleftintothe parkinglot,orparkbehind ClairemontMesaMedicalOffices� 260 How to find facilities near you 16 Rancho Bernardo Medical Offices 20 No urgent care services No intermediate care services Urgent care services Intermediate care services ExcelCentre 17140BernardoCenterDr� SanDiego,CA92128 400CravenRd� SanMarcos,CA92078 TakeHwy�78totheTwinOaksValley Rd�exitandgosouth�Turnrighton CravenRd�Themedicalcenteris locatedontheright� TakeI-15toRanchoBernardoRd�, turnleftonBernardoCenterDr�,and thenleftonRegaloLn� 17 18 Rancho San Diego Medical Offices 21 Vandever Medical Offices Urgent care services 3875AvocadoBlvd� LaMesa,CA91941 4405VandeverAve� SanDiego,CA92120 TakeI-94andexitatAvocadoBlvd� Gonorthapproximately1⁄3mile� Thefacilityislocatedonthe southeastcornerofAvocadoBlvd� andFuryLn� TakeI-8totheMissionGorgeRd� exit,gonorth1miletoVandever Ave�andturnleftintothefacility� Kaiser Permanente San Diego Medical Center/ Kaiser Foundation Hospital Emergency services 4647ZionAve� SanDiego,CA92120 TakeI-8toMissionGorgeRd�exit, gonorth1mile�Themedicalcenter is½blockeastofMissionGorgeRd� 19 San Marcos Outpatient Medical Center San Diego Mission Road ➞ 10990 San Diego Mission Rd. SanDiego,CA92108 ➞ 10992 San Diego Mission Rd. SanDiego,CA92108 TakeI-8totheMissionGorgeRd� exit�Gonorth½miletoTwainAve� andturnleft�Proceed1blocktothe SanDiegoMissionRoadoffices� (TwainAve�turnsintoSanDiego MissionRd�) 22 Vista Medical Offices 780ShadowridgeDr� Vista,CA92083 TakeHwy�78totheSycamoreAve� exit�ProceedsouthonSycamore Ave�toShadowridgeDr�andturn right�Themedicalofficesareonthe cornerofShadowridgeDr�and WatsonWay� Bonita Medical Offices 261 1 Blood Donor Center 6511MissionGorgeRd� SanDiego,CA92120 Hours:M–F,8:30a�m�–5p�m� Appts�/Info� 619 528-6555 Donatebloodbyappointmentor walk-in�Blooddrivesatyourplaceof employment,church,orclubcanalso bearranged� 2 Bonita Medical Offices 3955BonitaRd� Bonita,CA91902 Advice Nurse Advice(7daysaweek, 7a�m�–7p�m�) 800 290-5000 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Diagnostic Imaging SeeRadiology� HEARx West Hearing Care Center TerraNovaShoppingCenter 386E�HSt�,Ste�202 ChulaVista,CA91910 Hours:M–F,9a�m�–5p�m�; after-hoursandweekends, byappointmentonly Information 619 691-1108 Information Operator 619 528-5000 Laboratory BuildingB Hours:M,Tu,Th,F,7:30a�m�–5p�m�; W,7:30a�m�–12:30p�m� EKG:M,Tu,Th,F,8:30a�m�–4:30p�m�; W,8:30a�m�–noon Appointments 619 528-7722 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Nurses Clinic BuildingE,2ndFloor Hours: M,Tu,Th,F,8:30a�m�–12:15p�m� and1:30–4:30p�m�; W,8:30a�m�–12:15p�m� Information 800 290-5000 Optometry/Optical Center SeeVisionEssentialsby KaiserPermanente� Pediatrics BuildingE,1stFloor Officehours: M,Tu,Th,F,8:30a�m�–5p�m�; W,8:30a�m�–12:30p�m� Phonehours:7days,7a�m�–9p�m� Appts�/Cancel/ Info�/Msgs� 800 290-5000 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy • Main Pharmacy, Building C Hours:M–F,8:30a�m�–6:30p�m�; Sa,9a�m�–5p�m� closedSundayandmajorholidays Information 619 409-6400 Mail-orderPharmacy 866 206-2985 Refillsbyphone 866 370-1959 Onlinerefills kp.org/rxrefill 262 Bonita Medical Offices Primary Care: Family Medicine, Internal Medicine Officehours: M,Tu,Th,F,8a�m�–5p�m�; W,8a�m�–12:30p�m� Phonehours:7days,7a�m�–9p�m� Appts�/Cancel/ Info�/Msgs� 800 290-5000 Radiology/Diagnostic Imaging BuildingB,1stFloor Hours:M,Tu,Th,F,8:45a�m�–5p�m�; W,8:30a�m�–12:30p�m� • Mammography Hours:M–F,7:30a�m�–3:30p�m� Appts�/Cancel/Msgs� 866 628-2006 TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 Vision Essentials by Kaiser Permanente • Optometry BuildingB,2ndFloor Hours:M,W–F,8a�m�–5:30p�m�; Tu,8a�m�–8:30p�m�; Sa,8a�m�–4:30p�m� Appointments 619 409-9997 • Optical Center Eyeglasses BuildingB Hours:M,W–F,8a�m�–5:30p�m�; Tu,8a�m�–8:30p�m�; Sa,8a�m�–4:30p�m� Information 619 409-9997 Website kp2020.org 3 Bostonia Medical Offices 1630E�MainSt� ElCajon,CA92021 Advice Nurse Advice(7daysaweek, 7a�m�–7p�m�) 800 290-5000 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Diagnostic Imaging SeeRadiology� Information Operator 619 528-5000 Laboratory Hours:M,Tu,Th,F,8a�m�–5p�m�; W,8a�m�–12:30p�m� EKG:M,Tu,Th,F,8:30a�m�–4:30p�m� Appointments 619 528-7722 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Mammography Hours:M–F,7a�m�–3:30p�m� Appointments 800 290-5000 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–F,8:30a�m�–6:30p�m�; Sa,9a�m�–1p�m� Information 619 590-0616 Mail-orderPharmacy 866 206-2985 Refillsbyphone 619 590-4277 Onlinerefills kp.org/rxrefill Carlsbad Medical Offices 263 Positive Choice Wellness Center Information 858 573-0090 WeightManagementprograms� Biofeedback,creativeartstherapy, exerciseclasses,fitnesstesting,healthy cooking,personaltraining,walking groups,andweightmanagement�Notall servicesavailableatalllocations� Primary Care: Family Medicine, Internal Medicine Officehours: M,Tu,Th,F,8:30a�m�–5p�m�; W,8:30a�m�–12:30p�m� Phonehours:7days,7a�m�–9p�m� Appts�/Cancel/ Info�/Msgs� 800 290-5000 Psychiatry Hours:M–Th,7a�m�–7p�m�; F,7a�m�–6p�m� Appts�/Info�/Msgs�/ Newpatient 877 496-0450 • Behavioral Health Care Member Help Line After-hours,weekends, andholidays 800 900-3277 Radiology/Diagnostic Imaging Hours:M,Tu,Th,F,8:30a�m�–5p�m�; W,8:30a�m�–12:30p�m� Appts�/Cancel/Msgs� 619 528-8845 TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 4 Carlsbad Medical Offices 6860AvenidaEncinas Carlsbad,CA92011 Advice Nurse Advice(7daysaweek, 7a�m�–7p�m�) 800 290-5000 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Diagnostic Imaging SeeRadiology� Information Operator 619 528-5000 Laboratory Hours:M–F,8a�m�–5p�m� EKG:M,Tu,Th,F,8:30a�m�–4:30p�m� Appointments 619 528-7722 NorthCountyresidents 760 510-5374 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Mammography Hours:7a�m�–3:30p�m� Appointments 800 290-5000 Nurses Clinic Hours:M–F,8:30a�m�–12:15p�m� and1:30–4:30p�m� Information 800 290-5000 Optometry/Optical Center SeeVisionEssentialsby KaiserPermanente� Pediatrics Officehours: M,Tu,Th,F,8:30a�m�–5p�m�; W,8:30a�m�–12:30p�m� Phonehours:7days,7a�m�–9p�m� Appts�/Cancel/ Info�/Msgs� 800 290-5000 264 Carlsbad Medical Offices Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–F,8:30a�m�–6:30p�m� Information 760 931-4226 Mail-orderPharmacy 866 206-2985 Refillsbyphone 760 931-4225 Onlinerefills kp.org/rxrefill Primary Care: Family Medicine, Internal Medicine Officehours:M–F,8:30a�m�–5p�m� Phonehours:7days,7a�m�–9p�m� Appts�/Cancel/ Info�/Msgs� 800 290-5000 Radiology/Diagnostic Imaging Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 866 628-2006 TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 Vision Essentials by Kaiser Permanente • Optometry Hours:M,Tu,Th,F,8:30a�m�–5:30p�m�; W,7:30a�m�–8:30p�m�; Sa,8a�m�–4:30p�m� Appts�/Cancel (24hours) 760 931-0180 • Optical Center Eyeglasses,contactlenses Hours:M,Tu,Th,F,8:30a�m�–5:30p�m�; W,7:30a�m�–8:30p�m�; Sa,8a�m�–4:30p�m� Information 760 931-0180 Website kp2020.org 5 Clairemont Mesa Medical Offices 7060ClairemontMesaBlvd� SanDiego,CA92111 Advice Nurse Advice(7daysaweek, 7a�m�–7p�m�) 800 290-5000 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Allergy By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Info�/Msgs� 858 573-0299 Dermatology By referral only Officehours:M–F,8:30a�m�–5p�m� Phonehours:7days,7a�m�–9p�m� Appts�/Cancel/ Info�/Msgs� 800 290-5000 Diagnostic Imaging SeeRadiology� Information Operator 619 528-5000 Laboratory Hours:M–F,8a�m�–5:15p�m�; 7:30–8a�m�byappointmentonly EKG:M–F,8:30a�m�–4:30p�m� Appointments 619 528-7722 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Nurses Clinic Hours:M–F,8:30a�m�–12:15p�m� and1:30–4:30p�m� Information 800 290-5000 Clairemont Mesa Medical Offices 265 Optometry/Optical Center SeeVisionEssentialsby KaiserPermanente� Pediatric (Endocrinology/ Diabetes Clinic) By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/ Info�/Msgs� 858 573-5440 Pediatric—John Richards Learning Center By referral only (FormerlyCenterforSchoolProblems) Appts�/Cancel/ Info�/Msgs� 858 573-5400 Pediatrics Officehours: M,Tu,Th,F,8:30a�m�–5p�m�; W,8:30a�m�–12:30p�m� Phonehours:7days,7a�m�–9p�m� Appts�/Cancel/ Info�/Msgs� 800 290-5000 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M,Tu,8a�m�–7p�m�; W–F,8a�m�–6:30p�m� Information 858 573-5303 Mail-orderPharmacy 866 206-2985 Refillsbyphone 858 573-5340 Fax 858 573-5596 Onlinerefills kp.org/rxrefill Primary Care: Family Medicine, Internal Medicine Officehours:M–F,8:30a�m�–5p�m� Phonehours:7days,7a�m�–9p�m� Advice/Appts�/ Cancel/Info� 800 290-5000 Radiology/Diagnostic Imaging Hours:M–F,8:30a�m�–5p�m� Appointments 866 628-2006 TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 Vision Essentials by Kaiser Permanente • Optometry Hours:M,W–F,8a�m�–5:30p�m�; Tu,7:30a�m�–8:30p�m� Appointments 858 573-0399 • Optical Center Eyeglasses Hours:M,W–F,8a�m�–5:30p�m�; Tu,7:30a�m�–8:30p�m� Information 858 573-0399 Website kp2020.org 266 El Cajon Medical Offices 6 El Cajon Medical Offices 250TravelodgeDr� ElCajon,CA92020 Advice Nurse Advice(7daysaweek, 7a�m�–7p�m�) 800 290-5000 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Diagnostic Imaging SeeImaging� Gynecology SeeObstetrics/Gynecology� Information Operator 619 528-5000 Laboratory Collectiononly,primarilyOb/Gyn; noEKG Hours:M,8:30a�m�–1p�m� and1:45–5p�m�; Tu–F,8:30a�m�–12:30p�m� Appointments 619 528-7722 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Obstetrics/Gynecology Officehours: M,Tu,Th,F,8:30a�m�–5p�m�; W,8:30a�m�–12:30p�m� Phonehours:7days,7a�m�–9p�m� Appts�/Cancel/ Info�/Msgs� 800 290-5000 Ophthalmology/Optometry SeeVisionEssentialsby KaiserPermanente� Orthopedic Surgical Care By referral only Hours:M–Th,9a�m�–5p�m�; F,9a�m�–noon Appts�/Cancel/Info� (24hours)/Msgs� 866 459-2912 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–F,8:30a�m�– 6p�m� Information 619 441-3160 Mail-orderPharmacy 866 206-2985 Refillsbyphone 619 441-3155 Fax 619 441-3185 Onlinerefills kp.org/rxrefill Physical/Occupational Therapy By referral only Hours:M–F,7:30a�m�–5:30p�m� Appts�/Cancel/ Info�/Msgs� 858 502-1350 Radiology/Diagnostic Imaging Hours:M–F,8:30a�m�–5:15p�m� Appts�/Msgs�/Cancel 866 628-2006 TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 Vision Essentials by Kaiser Permanente • OphthalmologyBy referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Info�/Msgs� 619 441-9307 • Optometry Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel 619 441-9307 Website kp2020.org Escondido Medical Offices 267 7 Escondido Medical Offices 732N�Broadway Escondido,CA92025 Advice Nurse Advice(7daysaweek, 7a�m�–7p�m�) 800 290-5000 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Diagnostic Imaging SeeRadiology� Information Operator 619 528-5000 Laboratory Hours:M–F,8a�m�–5p�m� EKG:M,Tu,Th,F,8:30a�m�–4:30p�m� Appointments 619 528-7722 NorthCountyresidents 760 510-5374 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Nurses Clinic Hours:M–F,8:30a�m�–12:15p�m� and1:30–4:30p�m� Information 800 290-5000 Nutrition Hours:M–F,8:30a�m�–5p�m� Appts�/Info�/Msgs� 619 641-2000 Optometry/Optical Center SeeVisionEssentialsby KaiserPermanente� Pediatrics Officehours: M,Tu,Th,F,8:30a�m�–5p�m�; W,8:30a�m�–12:30p�m� Phonehours:7days,7a�m�–9p�m� Appts�/Cancel/ Info�/Msgs� 800 290-5000 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–F,8:30a�m�–6:30p�m� Information 760 839-7200 Mail-orderPharmacy 866 206-2985 Refillsbyphone 760 839-7230 Fax 760 839-7210 Onlinerefills kp.org/rxrefill Primary Care: Family Medicine, Internal Medicine Officehours:M–F,8:30a�m�–5p�m� Phonehours:7days,7a�m�–9p�m� Advice/Appts�/ Cancel/Info� 800 290-5000 Radiology/Diagnostic Imaging Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 866 628-2006 TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 Vision Essentials by Kaiser Permanente • Optometry Hours:M,W–F,8a�m�–5:30p�m�; Tu,8a�m�–8:30p�m� Appts�/Cancel (24hours) 760 839-0899 • Optical Center Eyeglasses,contactlenses Hours:M,W–F,8a�m�–5:30p�m�; Tu,8a�m�–8:30p�m� Information 760 839-0899 Website kp2020.org 268 Kearny Mesa Rehabilitation Center 8 Kearny Mesa Rehabilitation Center 4510ViewridgeAve� SanDiego,CA92123 Nephrology By referral only Appts�/Cancel/ Info�/Msgs� 877 236-0333 Physical Medicine By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/ Info�/Msgs� 858 268-2207 Physical/Occupational Therapy By referral only Hours:M–F,7:30a�m�–5:30p�m� Appts�/Cancel/ Info�/Msgs� 858 502-1350 Renal Pharmacy Information 858 694-7215 Speech Pathology By referral only Hours:M–F,7:30a�m�–6p�m� Appts�/Cancel/ Info�/Msgs� 858 694-7100 9 La Mesa Medical Offices 8080ParkwayDr� LaMesa,CA91942 Advice Nurse Advice(7daysaweek, 7a�m�–7p�m�) 800 290-5000 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Business Services Hours:M–F,8:30a�m�–5p�m� Third-partyliabilityclaims, otherinsurancebilling 619 589-3099 Dermatology By referral only Officehours:M–F,8:30a�m�–5p�m� Phonehours:7days,7a�m�–9p�m� Appts�/Cancel/ Info�/Msgs� 800 290-5000 Diagnostic Imaging SeeRadiology� Durable Medical Equipment LaMesaAdministration 8010ParkwayDr� LaMesa,CA91942 Hours:M–F8:30a�m�–5p�m� Information 619 465-7198 HEARx West Hearing Care Center SpringsCenter 8066LaMesaBlvd� LaMesa,CA91941 Hours:M–F,9a�m�–5p�m�; after-hoursandweekends, byappointmentonly Information 619 644-9515 La Mesa Medical Offices 269 Information Operator 619 528-5000 Laboratory Phonehours:M–F,9a�m�–5p�m� EKG:M,Tu,Th,F,8:30a�m�–4:30p�m� Appointments 619 528-7722 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Nurses Clinic Hours:M–F,8:30a�m�–12:15p�m� and1:30–4:30p�m� Information 800 290-5000 Nutrition Hours:M–F,8:30a�m�–5p�m� Appts�/Info�/Msgs� 619 641-2000 Optometry/Optical Center SeeVisionEssentialsby KaiserPermanente� Pediatrics Officehours: M,Tu,Th,F,8:30a�m�–5p�m�; W,8:30a�m�–12:30p�m� Phonehours:7days,7a�m�–9p�m� Appts�/Cancel/ Info�/Msgs� 800 290-5000 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–F,8:30a�m�–9p�m� Information 619 589-3400 Mail-orderPharmacy 866 206-2985 Refillsbyphone 619 589-3434 Fax 619 589-3443 Onlinerefills kp.org/rxrefill Primary Care: Family Medicine, Internal Medicine Officehours: M,Tu,Th,F,8:30a�m�–5p�m�; W,8:30a�m�–12:30p�m� Phonehours:7days,7a�m�–9p�m� Appts�/Cancel/ Info�/Msgs� 800 290-5000 Radiology/Diagnostic Imaging Hours:M–F,8:30a�m�–9p�m� Appts�/Cancel/Msgs� 866 628-2006 TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 Urgent Care • Adult Medicine Officehours:M–F,6–9p�m� Advice/Appts� 800 290-5000 • KPOnCall Phonehours:M–F,7p�m�–7a�m�; Sa,Su,holidays,24hours After-hoursadvice 888 KPONCALL (888 576-6225) Vision Essentials by Kaiser Permanente • Optometry Hours:M,W,F,8a�m�–5p�m�; Tu,Th,7:30a�m�–8p�m� Appointments 619 589-7500 • Optical Center Eyeglasses,contactlenses Hours:M,W,F,8a�m�–5:30p�m�; Tu,Th,8a�m�–8:30p�m� Contactlenses information 619 528-3477 Eyeglasses 619 589-7500 Website kp2020.org 270 Mission Bay Medical Offices 10 Mission Bay Medical Offices 11 3033BunkerHillSt� SanDiego,CA92109 3609OceanRanchBlvd� Ste�104 Oceanside,CA92056 Advice Nurse Advice(7daysaweek, 7a�m�–7p�m�) 800 290-5000 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Information Operator 619 528-5000 Internal Medicine/Endocrinology By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Info�/Msgs� 877 236-0333 DiabetesCareprogram/Cardio ProtectiveCenter 877 236-0333 Pain Management Clinic By referral only Hours:M–F,8a�m�–4:30p�m� • Comprehensive Pain Program Appts�/Info�/Msgs� 858 581-8204 • Interventional Pain Program Appts�/Info�/Msgs� 858 868-9022 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Rheumatology By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Info�/Msgs� 877 236-0333 TTY for the Hearing or Speech Impaired CaliforniaRelayService Oceanside Medical Offices 711 Advice Nurse Advice(7daysaweek, 7a�m�–7p�m�) 800 290-5000 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Laboratory Limited services; by appointment only Appointments 619 528-7722 NorthCountyresidents 760 510-5374 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Pediatrics, Primary Care Hours:M,Tu,Th,F,8a�m�–5p�m�; W,8a�m�–noon Appts�/Cancel/ Info�/Msgs� 800 290-5000 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–F,9a�m�–12:30p�m� and1:30–5:30p�m� Information 760 754-6335 Refillsbyphone 877 608-0061 Onlinerefills kp.org/rxrefill Radiology Limited services; by appointment only Appointments 800 290-5000 TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 Otay Mesa Outpatient Medical Center 271 12 Otay Mesa Outpatient Medical Center Urgent care services Intermediate care services 4650PalmAve� 4660PalmAve� SanDiego,CA92154 Advice Nurse Advice(7daysaweek, 7a�m�–7p�m�) 800 290-5000 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Audiology/Head and Neck Surgery 2ndFloor(Optometry) Hours:Tuesdaysonly,8:30a�m�–5p�m� Appts�/Info�/Msgs� 619 528-2597 Cardiology By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Info�/Msgs� 877 236-0333 Diagnostic Imaging SeeRadiology� Gastroenterology (GI) By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Info�/Msgs� 877 236-0333 Gynecology SeeObstetrics/Gynecology� Head and Neck Surgery SeeAudiology� Hematology/Oncology By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Info�/Msgs� 877 236-0333 Information Operator 619 528-5000 Intermediate Care Service (ICS) FirstFloor,nearEntranceC Hours:M–F,noon–8p�m�; Sa,9a�m�–5p�m�; closedSunday; hoursaresubjecttochange ForAdvice,pleasecontactKPonCall at KPONCALL (888 576-6225). Laboratory NoEKG Hours:M–F,8a�m�–5p�m�; Sa,8a�m�–12:30p�m� Appointments 619 528-7722 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Member Services Benefits/HealthPlancoverage information/formsandbrochures • Member Service Call Center Phonehours:7days,24hours� Closedholidays;closedat5p�m� thedayafterThanksgiving, ChristmasEve,andNewYear’sEve English 800 464-4000 Spanish 800 788-0616 Chinesedialects 800 757-7585 TTY 800 777-1370 272 Otay Mesa Outpatient Medical Center Neurology By referral only Hours:M–F,8:30a�m�–12:15p�m� and1:30–4:30p�m� Appts�/Info�/Msgs� 619 662-5490 Nurses Clinic Hours:M–F,8:30a�m�–12:15p�m� and1:30–4:30p�m� Information 800 290-5000 Nutrition Hours:M–F,8:30a�m�–5p�m� Appts�/Info� 619 641-2000 Obstetrics/Gynecology Officehours: M,Tu,Th,F,8:30a�m�–5p�m�; W,8:30a�m�–12:30p�m� Phonehours:M–F,7a�m�–7p�m� Advice(M–F,7a�m�–7p�m�)/ Appts�/Cancel/ Info�/Msgs� 800 290–5000 • KPOnCall Phonehours:M–F,7p�m�–7a�m�; Sa,Su,holidays,24hours After-hoursadvice 888 KPONCALL (888 576-6225) Occupational Health Center (Kaiser On-the-Job®) Medicaltreatmentforwork-related injuriesandillnesses Hours:M–F,9a�m�–5p�m� Appts�/Info�/Msgs� 619 662-5006 Oncology SeeHematology Ophthalmology/Optometry/ Optical Center SeeVisionEssentialsby KaiserPermanente� Orthopedic Surgical Care By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/ Info�/Msgs� 866 459-2912 Pediatrics Officehours: M,Tu,Th,F,8:30a�m�–5p�m�; W,8:30a�m�–12:30p�m� Advice/Appt� 800 290–5000 Urgentcarehours: M,Tu,Th,6–9p�m�; W,1:30–9p�m�; closedF,Sa,Su,andholidays Advice/Appts� 800 290-5000 Perioperative • Admitting Hours:M–F,5:30a�m�–3p�m� Information 619-662-5543 • OR Hours:M–F,7a�m�–5:30p�m� Information 619 662-5590 • Pre-operative Hours:M–F,6a�m�–3:30p�m� Information 619 662-5599 • PACU Hours:M–F,7:30a�m�–7:30p�m� Information 619 662-5596 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–F,8:30a�m�–9:30p�m� Information 619 662-5300 Mail-orderPharmacy 866 206-2985 Refillsbyphone 866 385-2646 Fax 619 662-5316 Onlinerefills kp.org/rxrefill Physical Medicine Limited services; by referral only Appts�/Cancel/ Info�/Msgs� 858 268-2207 Otay Mesa Outpatient Medical Center 273 Physical/Occupational Therapy By referral only Hours:M–F,7:30a�m�–5:30p�m� Appts�/Cancel/ Info�/Msgs� 858 502-1350 Positive Choice Wellness Center Building4,1stFloor Information 858 573-0090 WeightManagementprograms� Biofeedback,creativeartstherapy, exerciseclasses,fitnesstesting,healthy cooking,personaltraining,walking groups,andweightmanagement�Notall servicesavailableatalllocations� Primary Care: Family Medicine, Internal Medicine Officehours:M–F,8:30a�m�–5p�m� Phonehours:7days,7a�m�–9p�m� Advice/Appts�/ Cancel/Info� 800 290-5000 Psychiatry Building4,2ndFloor Hours:M–Th,7a�m�–7p�m�; F,7a�m�–6p�m� Appts�/Info�/Msgs�/ Newpatients 877 496-0450 • Behavioral Health Care Member Help Line After-hours,weekends, andholidays 800 900-3277 Pulmonary Medicine By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Info�/Msgs� 877 236-0333 Radiology/Diagnostic Imaging Hours:M–F,8:30a�m�–9:30p�m�; Sa,9a�m�–5p�m� Appts�/Cancel/Msgs� 866 628-2006 Surgery By referral only GeneralSurgery Hours:M–F,8:30a�m�–5p�m� Appts�/Info�/Msgs� 619 662-1222 TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 Urgent Care • Adult Medicine Officehours:M–F,6–9p�m� Advice/Appts� 800 290-5000 • Pediatrics Officehours:M,Tu,Th,6–9p�m�; W,1:30–9p�m�; closedF,Sa,Su,andholidays Advice/Appts� 800 290-5000 • KPOnCall Phonehours:M–F,7p�m�–7a�m�; Sa,Su,holidays,24hours After-hoursadvice 888 KPONCALL (888 576-6225) Urology By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Info�/Msgs� 619 690-9092 Vision Essentials by Kaiser Permanente • OphthalmologyBy referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel 619 662-0211 • Optometry Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel 619 662-0211 • Optical Center Eyeglasses,contactlenses Hours:M–W,F,8:30a�m�–5:30p�m�; Th,8:30a�m�–8:30p�m� Eyeglasses 619 662-5076 Contactlenses 619 662-5164 Website kp2020.org 274 Palomar Medical Center 13 Palomar Medical Center Emergency services 555E�ValleyPkwy� Escondido,CA92025 ThisisacontractedPlanfacility�The EmergencyDepartmentatthisfacilityis notappropriateforurgentcare�Useof theEmergencyDepartmentforurgent careservicesmaynotbepaidby KaiserPermanente� Hours:7days,24hours Information 760 793-3000 14 Point Loma Medical Offices 3250FordhamSt� 3420KenyonSt� SanDiego,CA92110 Addiction Medicine 3420KenyonSt�,1stFloor Hours:M–Th,9a�m�–9p�m�; F,9a�m�–6p�m� Appts�/Info�/Msgs�/ Newpatient 619 221-6550 Advice Nurse Advice(7daysaweek, 7a�m�–7p�m�) 800 290-5000 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Diagnostic Imaging SeeRadiology� Information Operator 619 528-5000 Laboratory 3250FordhamSt� Collectiononly Hours:M,Tu,Th,F,8a�m�–5p�m�; W,8a�m�–12:30p�m� EKG:M,Tu,Th,F,8:30a�m�–4:30p�m� Appointments 619 528-7722 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Nurses Clinic 3250FordhamSt� Hours:M,Tu,Th,F, 8:30a�m�–12:15p�m� and1:30–4:30p�m�; W,8:30a�m�–12:15p�m� Information 800 290-5000 Ob/Gyn: Infertility and Urogynecology 3250FordhamSt� Hours:M,Tu,Th,F,8:30a�m�–5p�m�; W,8:30a�m�–12:30p�m� Appts�/Info�/Msgs� 619 221-0350 Cancellations(24hours) 619 528-3002 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy 3250FordhamSt� Hours:M–F,8:30a�m�–6p�m� Information 619 221-6272 Mail-orderPharmacy 866 206-2985 Refillsbyphone 866 385-2646 Fax 619 221-6489 Onlinerefills kp.org/rxrefill Positive Choice Wellness Center 275 Plastic/Reconstructive Surgery By referral only 3250FordhamSt� Hours:M–F,8:30a�m�–5p�m� Appts�/Info�/Msgs� 619 221-5903 Primary Care: Family Medicine, Internal Medicine 3250FordhamSt� Officehours:M–F,8:30a�m�–5p�m� Phonehours:7days,7a�m�–9p�m� Advice/Appts�/ Cancel/Info� 800 290-5000 Psychiatry 3420KenyonSt�,2ndFloor Officehours:M–Th,7a�m�–7p�m�; F,7a�m�–6p�m� Phonehours:M–Th,8a�m�–6p�m�; F,8a�m�–5:30p�m� Appts�/Info�/Msgs�/ Newpatient 877 496-0450 • Behavioral Health Care Member Help Line After-hours,weekends, andholidays 800 900-3277 Radiology/Diagnostic Imaging Hours:M,Tu,Th,F, 8:30a�m�–12:45p�m�and1:45–5p�m�; W,8:30a�m�–12:30p�m� Appts�/Cancel/Msgs� 866 628-2006 Travel Advisory Hours:M–F,8:30a�m�–noon and1–4p�m� Information 800 517-5556 Internationaltraveladvice�Callsixto eightweeksbeforeyourtrip� TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 15 Positive Choice Wellness Center 7035ConvoyCt� SanDiego,CA92111 Positive Choice Officehours:M–Th,8a�m�–9p�m�; F,8a�m�–4p�m� Phonehours:M–Th,8a�m�–5p�m�; F,8a�m�–4p�m� Information 858 573-0090 WeightManagementprograms� Biofeedback,creativeartstherapy, exerciseclasses,fitnesstesting,healthy cooking,personaltraining,metabolic ratetesting,andweightmanagement� 276 Rancho Bernardo Medical Offices 16 Rancho Bernardo Medical Offices No urgent care services No intermediate care services ExcelCentre 17140BernardoCenterDr� SanDiego,CA92128 Advice Nurse Advice(7daysaweek, 7a�m�–7p�m�) 800 290-5000 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Gynecology SeeObstetrics/Gynecology� Information Operator 619 528-5000 Laboratory Hours:M–F,8:30a�m�–5p�m�; byappointmentsonly,7:30–8:30a�m� EKG:M–F,8:30a�m�–1p�m� and1:30–4:30p�m� Appointments 619 528-7722 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Nurses Clinic Hours:M–F,8:30a�m�–12:15p�m� and1:30–4:30p�m� Information 800 290-5000 Obstetrics/Gynecology Officehours: M,Tu,Th,F,8:30a�m�–5p�m�; W,8:30a�m�–12:30p�m�; closedWednesdayafternoon andmajorholidays Phonehours:7days,7a�m�–9p�m� Appts�/Cancel/ Info�/Msgs� 800 290-5000 • KPOnCall Phonehours:M–F,7p�m�–7a�m�; Sa,Su,holidays,24hours After-hoursadvice 888 KPONCALL (888 576-6225) Pediatrics Officehours: M,Tu,Th,F,8:30a�m�–5p�m�; W,8:30a�m�–12:30p�m�; closedWednesdayafternoon andmajorholidays Advice/Appts� 800 290-5000 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–F,8:30a�m�– 6p�m� Information 866 385-2647 Mail-orderPharmacy 866 206-2985 Refillsbyphone 858 674-2366 Fax 858 451-5033 Onlinerefills kp.org/rxrefill Primary Care: Family Medicine, Internal Medicine Officehours:M–F,8:30a�m�–5p�m� Phonehours:7days,7a�m�–9p�m� Advice/Appts�/ Cancel/Info� 800 290-5000 Rancho San Diego Medical Offices 277 Radiology/Diagnostic Imaging Officehours:M–F,8:45a�m�–12:45p�m� and1:45–5p�m� TTY for the Hearing or Speech Impaired CaliforniaRelayService 17 711 Rancho San Diego Medical Offices 3875AvocadoBlvd� LaMesa,CA91941 Advice Nurse Advice(7daysaweek, 7a�m�–7p�m�) 800 290-5000 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Diagnostic Imaging SeeRadiology� Information Operator 619 528-5000 Laboratory Hours:M,Tu,Th,F,8a�m�–5p�m�; W,8a�m�–12:30p�m� EKG:M,Tu,Th,F,8:30a�m�–4:30p�m� Appointments 619 528-7722 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Nurses Clinic Hours: M,Tu,Th,F,8:30a�m�–12:15p�m� and1:30–4:30p�m�; W,8:30a�m�–12:15p�m� Information 800 290-5000 Pediatrics Hours:M,Tu,Th,F,8:30a�m�–5p�m�; W,8:30a�m�–12:30p�m� AdviceNurse/ Appts�/Info� 800 290-5000 • KPOnCall Phonehours:M–F,7p�m�–7a�m�; Sa,Su,holidays,24hours After-hoursadvice 888 KPONCALL (888 576-6225) Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–F,8:30a�m�–6p�m� Information 619 670-2021 Mail-orderPharmacy 866 206-2985 Refillsbyphone 619 670-2900 Fax 619 670-2119 Onlinerefills kp.org/rxrefill Primary Care: Family Medicine, Internal Medicine Officehours: M,Tu,Th,F,8:30a�m�–5p�m�; W,8:30a�m�–12:30p�m� Phonehours:7days,7a�m�–9p�m� Appts�/Cancel/ Info�/Msgs� 800 290-5000 Radiology/Diagnostic Imaging Hours:M,Tu,Th,F,8:30a�m�–5p�m�; W,8:30a�m�–12:30p�m� Appts�/Cancel/Msgs� 866 628-2006 TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 278 San Diego Medical Center San Diego Medical Center (hospital and medical offices) ZION AVE PARKING 7385 MISSION GORGE RD PARKING MRI TRAILER CLASSROOMS ADMITTING N MISSION GORGE RD FR IAR SR D BLOOD DONOR CENTER E HOSPITAL ORCUTT AVE PHARMACY MEDICAL OFFICES FOOT BRIDGES PARKING STRUCTURE ADMIN CRAWFORD ST MIS SIO NG ORG E RD SHOPPING CENTER PET PARKING E EMERGENCY SERVICES ENTRANCE RAINIER AVE Mapnottoscale 18 800 222-1222 Kaiser Permanente Poison Control TTY for the Hearing San Diego or Speech Impaired Medical Center/ Advice/Appts�/Info� 619 528-5152 NorthCountycoastal 760 436-6031 Kaiser Foundation San Diego Campus 03 NorthCountyinland 760 741-8855 Hospital OfficehoursareMondaythrough Emergency services HospitalandMedicalOffices 4647ZionAve� SanDiego,CA92120 Advice Hours:7days, 7a�m�–7p�m� 800 290-5000 After-hoursadvice:M–F,7p�m�–7a�m�; Sa,Su,holidays,24hours 888 KPONCALL (888 576-6225) Hospital patient info. 619 528-5308 Information 619 528-5000 Friday,8:30a�m�to5p�m�,unless otherwisenoted� Admitting Information 619 528-0140 Advice Nurse Advice(7daysaweek, 7a�m�–7p�m�) 800 290-5000 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) San Diego Medical Center 279 Audiology Self-referral accepted 4thFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Info�/Msgs� 619 528-2597 HEARxWest hearingconsultant 619 528-7815 Cardiology By referral only Appts�/Info�/Msgs� 877 236-0333 Continuing Care Information 619 641-4456 See SanDiegoMissionRoadoffices� Diagnostic Imaging SeeRadiology� Disability Claims 7385MissionGorgeRd� SanDiego,CA92120 Hours:M–F,9a�m�–5p�m� Information 619 528-5280 Fax 619 229-7542 Gastroenterology (GI) By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Info�/Msgs� 877 236-0333 Genetics Referral preferred Hours:M–F,9a�m�–5p�m� Appts�/Cancel/ Info�/Msgs� 619 528-5409 Gynecology SeeObstetrics/Gynecology� Head and Neck Surgery By referral only Appts�/Info�/Msgs� 619 528-2597 Health Education Center Hours:M,W–F,8:45a�m�–1:30p�m� and2:30–4:15p�m�; Tu,10:30a�m�–1:30p�m� and2:30–6p�m�; Sa,9a�m�–1p�m� Information 619 528-5153 Breastpumpsavailableforpurchase orrent� Hearing SeeAudiologyandHEARxWest HearingCareCenters� HEARx West Hearing Care Centers Hours:M–F,9a�m�–5p�m�; after-hoursandweekends, byappointmentonly • Chula Vista HEARx TerraNovaShoppingCenter 386E�HSt� ChulaVista,CA91910 Information 619 691-1108 • La Mesa HEARx SpringsCenter 8066LaMesaBlvd� LaMesa,CA91941 Information 619 644-9515 • Hillcrest HEARx 1244UniversityAve� SanDiego,CA92103 Information 619 291-0030 • HEARx West 7910FrostSt�,Ste�420 SanDiego,CA92123 Information 858 569-6090 • Vista HEARx MelroseVillagePlaza 1611S�MelroseDr�,Ste�F Vista,CA92081 Information 760 597-0050 280 San Diego Medical Center Hematology/Oncology By referral only Appts�/Info�/Msgs� 877 236-0333 Infectious Disease By referral only Appts�/Info�/Msgs� 877 236-0333 Labor and Delivery Hours:7days,24hours Information 619 528-5036 Laboratory Hours:M–F,8a�m�–9p�m� Appointments 619 528-7722 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Medical Correspondence 7385MissionGorgeRd� SanDiego,CA92120 Hours:M–F,9a�m�–5p�m� • Continuing Care Records Recordcopies 619 583-4293 Fax 619 229-7511 ContinuingCarerecordsare processedatnocosttomembers� • Patient Records Recordcopies 619 528-5195 Copiesofrecordsforpersonaluse� Thereisaclericalandper-page copyingfee� Neonatology SpecialCareNursery Follow-upappts� 619 528-5323 619 516-3627 Neurosurgery By referral only Appts�/Info�/Msgs� 619 528-0501 Nuclear Medicine By referral only Appts�/Info�/Msgs� 619 528-5067 Obstetrics/Gynecologyferral only. Subspecialtiesarebyreferralonly Appts�/Info�/Msgs� 619 528-2593 Cancellations(24hours) 619 528-3002 Occupational Health Center (Kaiser On-the-Job®) Medicaltreatmentforwork-related injuriesandillnesses Hours:M–F,7a�m�–7p�m� Appts�/Info�/Msgs� 619 528-5062 Oncology SeeHematology Orthopedic Surgical Care By referral only Appts�/Info�/Cancel (24hours)/Msgs� 866 459-2912 Ostomy Appts�/Info� Messages 619 662-1222 619 528-5197 Patient Access 7385MissionGorgeRd� SanDiego,CA92120 Hours:M–F,9a�m�–5p�m� Information 619 229-7509 Copiesofrecordsforpersonaluse� Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:7days,24hours Information Mail-orderPharmacy Refillsbyphone Fax TTYforthehearing orspeechimpaired Onlinerefills 866 866 619 619 370-1958 206-2985 528-7700 528-6247 619 528-6944 kp.org/rxrefill San Diego Mission Road 281 Psychiatry Crisisintervention 877 496-0450 • Behavioral Health Care Member Help Line After-hours,weekends, andholidays 800 900-3277 Pulmonary Medicine/INH Clinic By referral only TBscreening Hours:M–F,8:30a�m�–5p�m� Appts�/Info�/Msgs� 877 236-0333 Radiology/Diagnostic Imaging Appointments 619 516-7491 19 San Diego Mission Road 10990SanDiegoMissionRd� 10992SanDiegoMissionRd� SanDiego,CA92108 Continuing Care FamilyViolenceProgram 619 Long-termcare 619 Senior/Geriatricservices 619 SocialServices 619 641-4456 528-1245 641-4456 641-4456 Health Education Hours:M–F,8:30a�m�–5p�m� Information 866 402-4320 Depression,stressmanagement, smokingcessation,andotherprograms� Informationavailableonlineat kp.org� Surgery By referral only GeneralSurgery Appts�/Info�/Msgs� 619 662-1222 TTY for the Hearing or Speech Impaired Advice/Appts�/Info� NorthCountycoastal NorthCountyinland 619 528-5152 760 436-6031 760 741-8855 Urology By referral only Appts�/Info�/Msgs� 619 528-2575 Hospice Hours:M–F,8:30a�m�–5p�m� Information(24hours) 619 641-4100 Vascular Lab Testing Appts�/Info� 619 662-1222 Information Operator 619 528-5000 Vascular Surgery By referral only Information 619 662-1222 Nutrition Appts�/Info� 619 641-2000 Wound Care By referral only Appts�/Info� 619 662-1222 Messages 619 528-5197 Pharmacies Onlinerefills kp.org/rxrefill Mail-orderPharmacy 866 206-2985 • Home Infusion Pharmacy Noprescriptionservice Hours:M–F,7:30a�m�–5:30p�m� Information 619 641-4211 Fax 619 641-4260 • Outpatient Anticoagulation Clinic Pharmacy Service Noprescriptionservice Hours:M–F,8:30a�m�–5p�m� Information/Service 619 337-0231 Fax 619 641-4407 Home Health Hours:M–F,8:30a�m�–5p�m� Information 619 641-4663 282 San Diego Mission Road Surgery Scheduling Hours:M–F,8:30a�m�–4:30p�m� GeneralSurgery 619 662-5446 Ob/Gyn 619 641-2362 HeadandNeckSurgery 619 528-7344 Neurosurgery 619 528-7320 Ophthalmology 619 662-5681 Orthopedics 619 528-7530 PlasticSurgery 619 662-5884 Urology 619 528-7484 20 San Marcos Outpatient Medical Center Urgent care services Intermediate care services 400CravenRd� SanMarcos,CA92078 Advice Nurse Advice(7daysaweek, 7a�m�–7p�m�) 800 290-5000 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Audiology Self-referrals accepted 1stFloor Hours:M–F,8:30a�m�–5p�m� Appts�/Info�/Msgs� 760 591-4276 HEARxhearingconsultant760 510-4088 Cardiology By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Info�/Msgs� 877 236-0333 Dermatology By referral only Officehours:M–F,8:30a�m�–5p�m� Phonehours:7days,7a�m�–9p�m� Appts�/Cancel/ Info�/Msgs� 800 290-5000 Diagnostic Imaging SeeRadiology� Endocrinology By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Info�/Msgs� 877 236-0333 Gastroenterology (GI) By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Info�/Msgs� 877 236-0333 Gynecology SeeObstetrics/Gynecology� Head and Neck Surgery By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Info�/Msgs� 760 591-4276 Hematology/Oncology By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Info�/Msgs� 877 236-0333 Information Operator 619 528-5000 Intermediate Care Service (ICS) Building3,EntranceA,FirstFloor Hours:M–F,noon–8p�m�; Sa,Su,9a�m�–5p�m�; hoursaresubjecttochange ForAdvice,pleasecontactKPonCall at 888 KPONCALL (888 576-6225). San Marcos Outpatient Medical Center 283 Laboratory NoEKG Hours:M–F,8a�m�–8:30p�m�; Sa,Su,8a�m�–5p�m� Appointments 619 528-7722 NorthCountyresidents 760 510-5374 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Member Services Benefits/HealthPlancoverage information/formsandbrochures • Member Service Call Center Phonehours:7days,24hours� Closedholidays;closedat5p�m� thedayafterThanksgiving, ChristmasEve,andNewYear’sEve English 800 464-4000 Spanish 800 788-0616 Chinesedialects 800 757-7585 TTY 800 777-1370 Nephrology By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Info�/Msgs� 877 236-0333 Nurses Clinic Hours:M–F,8:30a�m�–12:15p�m� and1:30–4:30p�m� Information 800 290-5000 Obstetrics/Gynecology Officehours: M,Tu,Th,F,8:30a�m�–5p�m�; W,8:30a�m�–12:30p�m� Phonehours:7days,7a�m�–9p�m� Appts�/Cancel/ Info�/Msgs� 800 290-5000 Occupational Health Center (Kaiser On-the-Job®) Medicaltreatmentforwork-related injuriesandillnesses Hours:M–F,9a�m�–5p�m� Appts�/Info�/Msgs� 760 510-5350 Oncology SeeHematology Orthopedic Surgical Care By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Info�/Cancel (24hours)/Msgs� 866 459-2912 Outpatient Treatment Center (OTC) Hours:M–F,8:30a�m�–5p�m� Appts�/Info�/Msgs� 877 236-0333 Pediatrics Officehours:M–F,8:30a�m�–5p�m� Phonehours:7days,7a�m�–9p�m� Advice/Appts�/Cancel/ Info�/Msgs� 800 290-5000 Pediatrics Urgent Care Officehours:M–F,6–9p�m�; Sa,Su,9a�m�–5p�m� Phonehours:7days,24hours Advice/Appts� 800 290-5000 Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy Hours:M–F,8:30a�m�–9:30p�m�; Sa,Su,holidays,9a�m�–5:30p�m� Information 760 510-4020 Mail-orderPharmacy 866 206-2985 Refillsbyphone 760 510-5666 Fax 760 510-4322 Onlinerefills kp.org/rxrefill Physical Medicine By referral only Hours:M–F,7:30a�m�–5:30p�m� Appts�/Cancel/ Info�/Msgs� 760 510-5656 284 San Marcos Outpatient Medical Center Physical/Occupational Therapy By referral only Hours:M–F,7:30a�m�–5:30p�m� Appts�/Cancel/ Info�/Msgs� 760 510-5656 Primary Care: Family Medicine, Internal Medicine Officehours:M–F,8:30a�m�–5p�m� Phonehours:7days,7a�m�–9p�m� Advice/Appts�/ Cancel/Info� 800 290-5000 Pulmonary Medicine By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Info�/Msgs� 877 236-0333 Radiology/Diagnostic Imaging Diagnostichours: M–F,9a�m�–9:30p�m�; Sa,Su,9a�m�–8:30p�m� Fluroscopyhours:M–F,8:30a�m�–5p�m� Ultrasoundhours:M–F,8a�m�–5p�m� Mammographyhours: M–F,7a�m�–3:30p�m� Appts�/Cancel/Msgs� 866 628-2006 Speech Pathology Limited services; by referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Info�/Msgs� 858 694-7100 TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 Urgent Care Hours:M–F,6–9p�m�, Sa,Su,holidays,9a�m�–5:30p�m� Advice/Appts� 800 290-5000 • KPOnCall Phonehours:M–F,7p�m�–7a�m�; Sa,Su,holidays,24hours After-hoursadvice 888 KPONCALL (888 576-6225) 21 Vandever Medical Offices Urgent care services 4405VandeverAve� SanDiego,CA92120 Advice Nurse Advice(7daysaweek, 7a�m�–7p�m�) 800 290-5000 • KPOnCall After-hoursadvice (M–F,7p�m�–7a�m�; Sa,Su,24hours) 888 KPONCALL (888 576-6225) Diagnostic Imaging SeeRadiology� Gynecology SeeObstetrics/Gynecology� Information Operator 619 528-5000 Laboratory Hours:M–F,8a�m�–8:30p�m�; Sa,Su,8a�m�–5p�m� EKG:M–F,8:30a�m�–4:30p�m� Appointments 619 528-7722 Results(24hours) 888 4 KPTEST (888 457-8378) Checkmostlabresultsonlineat kp.org� Member Services Benefits/HealthPlancoverage information/formsandbrochures • Member Service Call Center Phonehours:7days,24hours� Closedholidays;closedat5p�m� thedayafterThanksgiving, ChristmasEve,andNewYear’sEve English 800 464-4000 Spanish 800 788-0616 Chinesedialects 800 757-7585 TTY 800 777-1370 Vandever Medical Offices 285 Neurology By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Info�/Msgs� 619 516-4075 Nurses Clinic Hours:M–F,8:30a�m�–12:15p�m� and1:30–4:30p�m� Information 800 290-5000 Obstetrics/Gynecology Officehours: M,Tu,Th,F,8:30a�m�–5p�m�; W,8:30a�m�–12:30p�m� Phonehours:7days,7a�m�–9p�m� Appts�/Cancel/ Info�/Msgs� 800 290-5000 Ophthalmology/Optometry/ Optical Center SeeVisionEssentialsby KaiserPermanente� Pediatric Specialties Appts�/Info�/Msgs� 619 516-3627 Cardiology,circumcision,cysticfibrosis, NICUfollow-up,pulmonology, rheumatology,andsportsmedicine� Pediatrics Hours:M,Tu,Th,F,8:30a�m�–5p�m�; W,8:30a�m�–12:30p�m� Appts�/Cancel/ Info�/Msgs� 800 290-5000 Urgentappts� 800 290-5000 Dysmorphology,GI,hematology/ oncology,andinfectiousdisease� Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Pharmacy 1stFloorPharmacy Hours:M–F,8:30a�m�–10p�m�; Sa,Su,holidays,8:30a�m�–9p�m� Information 619 516-6205 Mail-orderPharmacy 866 206-2985 Refillsbyphone 619 516-6885 Fax 619 516-7031 Onlinerefills kp.org/rxrefill Primary Care: Family Medicine, Internal Medicine Officehours:M–F,8:30a�m�–5p�m� Phonehours:7days,7a�m�–9p�m� Advice/Appts�/ Cancel/Info� 800 290-5000 Radiology/Diagnostic Imaging Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/Msgs� 866 628-2006 Sleep Clinic By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Info�/Msgs� 619 516-6590 Surgery By referral only GeneralSurgery Hours:M–F,8:30a�m�–5p�m� Appts�/Info�/Msgs� 619 662-1222 TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 Urgent Care • Adult Medicine Officehours:M–F,6–9p�m�; Sa,Su,holidays,9a�m�–9p�m� Advice/Appts� 800 290-5000 • Pediatrics Officehours:M,Tu,Th,6–9p�m�; W,1:30–9p�m�; Sa,Su,holidays,9a�m�–9p�m� Advice/Appts� 800 290-5000 • KPOnCall Phonehours:M–F,7p�m�–7a�m�; Sa,Su,holidays,24hours After-hoursadvice 888 KPONCALL (888 576-6225) 286 Vandever Medical Offices Urology By referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Info�/Msgs� 619 516-6330 Vision Essentials by Kaiser Permanente • OphthalmologyBy referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/ Info�/Msgs� 619 516-7140 • Optometry Hours:M–F,8:30a�m�–5p�m�; Sa,8a�m�–4:30p�m� Appointments 619 516-7140 • Optical Center Eyeglasses Hours:M,W,8a�m�–8:30p�m�; Tu,Th,F,8a�m�–5:30p�m�; Sa,8a�m�–4:30p�m� Information 619 516-7190 Website kp2020.org 22 Vista Medical Offices 780ShadowridgeDr� Vista,CA92083 Information Operator 619 528-5000 HEARx West Hearing Care Center MelroseVillagePlaza 1611S�MelroseDr�,Ste�F Vista,CA92081 Hours:M–F,9a�m�–5p�m�; after-hoursandweekends, byappointmentonly Information 760 597-0050 Neurology Hours:M,Tu,Th,8:30a�m�–5p�m� Appts�/Info�/Msgs� 619 516-4075 Ophthalmology/Optometry/ Optical Center SeeVisionEssentialsby KaiserPermanente� Pharmacy Hours:M–F,9a�m�–5:30p�m� Information 760 599-2240 Mail-orderPharmacy 866 206-2985 Refillsbyphone 760 599-2243 Fax 760 599-2242 Onlinerefills kp.org/rxrefill Personal Physician Selection Information 888 956-1616 Selectapersonalphysicianorget informationaboutpractitioners andservices� Psychiatry Hours:M–Th,7a�m�–7p�m�; F,7a�m�–6p�m� Appts�/Info�/Msgs�/ Newpatients 877 496-0450 • Behavioral Health Care Member Help Line After-hours,weekends, andholidays 800 900-3277 TTY for the Hearing or Speech Impaired CaliforniaRelayService 711 Vision Essentials by Kaiser Permanente • OphthalmologyBy referral only Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel/ Info�/Msgs� 760 599-6466 • Optometry Hours:M–F,8:30a�m�–5p�m� Appts�/Cancel 760 599-6466 • Optical Center Eyeglasses Hours:M–F,8:30a�m�–5:30p�m� Information 760 599-2210 Website kp2020.org 288 Glossary Glossary Affiliated provider: Providerswe contractwithtoprovideservicesto members�Theyincludeaffiliated hospitals,affiliatedprimarycare providers,affiliatedphysicians, affiliatedmedicalgroups, affiliatedPlanmedicaloffices,and affiliatedpharmacies� Behavioral health care services:An umbrellatermforthedepartmentsof AddictionMedicineandPsychiatry, whichofferawiderangeofservices, frominpatient,outpatient,andday treatmentprogramstoindividual counseling,familycounseling,and grouptherapy�Noreferralisneeded� Certificate of Insurance:Awritten explanationofanindividual’s coveragerightsandbenefitsthatare determinedbythepolicy�Itcontains anexplanationofbenefitsand limitations,definitionsofimportant terms,andconditionsofcoverage, includinginformationabout deductiblesandout-of-pocket expenses� Evidence of Coverage:Ourbooklet explainingbenefits,terms,and conditionsofyourKaiserPermanente membership,includinginformation aboutcopaymentsandexclusions� Family medicine:Provides comprehensivemedicalservicesfor individuals,regardlessofsexorage, onacontinuingbasis�Family medicinephysiciansoftencarefor everymemberofafamily� Fee-for-service:Aproductorservice thatisseparatefrom,andnot coveredby,yourHealthPlan benefits;youareresponsiblefor paymentofallfeesforthisproduct orservice� Health Plan:Anabbreviatedformof KaiserFoundationHealthPlan,Inc�, theunitthatoperatesthehealthplan portionofKaiserPermanente� Internal medicine:Providesdiagnosis andtreatmentofnonsurgical diseasesforadults�Alsolistedunder AdultMedicineandMedicinein thisGuidebook. Kaiser On-the-Job®:Occupational HealthCentersprovidemedical treatmentandabroadrangeof occupationalhealthservicesfor work-relatedinjuriesandillnesses� KaiserOn-the-Jobisaregistered servicemarkofKaiserFoundation HealthPlan,Inc� Kaiser Permanente:The KaiserPermanenteMedicalCare Program�KaiserPermanentein SouthernCaliforniaisthreeseparate entities:KaiserFoundation HealthPlan,Inc�(HealthPlan), KaiserFoundationHospitals(KFH), andtheSouthernCalifornia PermanenteMedicalGroup(SCPMG)� HealthPlanandKaiserFoundation Hospitalsarenonprofitbenefit corporations�TheSouthernCalifornia PermanenteMedicalGroupisaforprofitprofessionalpartnership� Glossary 289 Kaiser Permanente medical centers: KaiserPermanenteownedorleased facilitiesthatincludeahospitalwith inpatientservices,anEmergency Department,medicaloffices, outpatientprimarycareservices,and othersupportservices,suchas pharmacyandlaboratory�Medical centersofferthewidestrangeof healthcareservices� KaiserPermanente�Thegroupnames varybyregion:inSouthernCalifornia, it’stheSouthernCalifornia PermanenteMedicalGroup(SCPMG)� Kaiser Permanente medical offices: Medicalofficesusuallyofferprimary care,outpatienttreatment,psychiatric services,andsupportservicessuchas pharmacyandlaboratory� Plan physician:Alicensedphysician whoiseitheranemployeeofthe SouthernCaliforniaPermanente MedicalGroup(SCPMG)oralicensed physicianwhocontractswithSCPMG toprovideservicesandsuppliesto ourmembers� Non-Plan provider:Anylicensed healthcareprovider,including hospitals,notlistedinthisGuidebook. Coverageforemergencyservices receivedbyaHealthPlanmember fromanout-of-Plan(non-Plan) providerissubjecttotheout-of-Plan emergencyservicesprovisionsas definedinyourEvidence of Coverage bookletorCertificate of Insurance. Obstetrics/Gynecology (Ob/Gyn): Provideswomen’shealth,family planning,pregnancy,andmedicaland surgicalreproductivehealthservices� AlsolistedunderWomen’sHealthin thisGuidebook. Pediatrics:Provideschildren’shealth care,typicallyfrombirththrough age17� Permanente Medical Group:Also abbreviatedasMedicalGroup,the PermanenteMedicalGroupisour physiciangroupwhostaffourmedical facilitiesandworkexclusivelyfor Plan:KaiserPermanente� Plan facility:Afacilityowned,leased, orcontractedbyKaiserPermanente toprovidemedicalservicesto ourmembers� Primary care:Basicorgeneralhealth careservicesprovidedbyFamily Medicine,InternalMedicine,and PediatricsPlanphysiciansandother healthcarepractitioners� Referral only:Areferralfroma primarycarephysicianisneededto makeanappointmentincertainby referral onlyspecialtydepartments� Service area:Thatgeographicalarea definedbyZIPcodeswithinspecified counties�RefertoyourEvidence of Coverage orCertificate of Insurance foralistofZIPcodes� TTY:AlsoknownasTDD�Indicatesa telephonenumberforarelay communicationsdeviceusedbythe hearingorspeechimpairedto communicatedirectlywithothers� 290 Notes Notes 291 292 Notes Notes 293 294 Notes Notes 295 296 Notes Kaiser Permanente Member Services California Hours: 7 days, 24 hours; closed holidays; closed at 5 p.m. the day after Thanksgiving, Christmas Eve, and New Year’s Eve Information English 800 464-4000 Spanish 800 788-0616 Chinese dialects 800 757-7585 TTY for the hearing/ speech impaired 800 777-1370 Colorado Denver/Boulder area Hours: M–F, 8 a.m.–5 p.m. Information from Denver Metro area 303 338-3800 from other areas 800 632-9700 TTY 303 338-3820 Southern Colorado area* Hours: M–F, 8 a.m.–5 p.m. Information 888 681-7878 TTY 800 521-4874 District of Columbia Hours: M–F, 7:30 a.m.–5:30 p.m. Information 800 777-7902 from D.C. 301 468-6000 TTY 301 879-6380 Georgia Atlanta Metro area Hours: M–F, 8 a.m.–9 p.m.; Sa, Su, 8 a.m.–2 p.m. Information from Atlanta Metro area 404 261-2590 from other areas 888 865-5813 TTY 800 255-0056 Hawaii Oahu, Maui, Hawaii, Kauai, Lanai, and Molokai areas Hours: M–F, 8 a.m.–5 p.m.; Sa, 8 a.m.–noon Information from Oahu 808 432-5955 from outside Oahu 800 966-5955 TTY 877 447-5990 Idaho Group Health (northern area only) Hours: M–F, 8 a.m.–5 p.m. Information 888 901-4636 TTY 800 377-3529 Maryland Baltimore and Suburban D.C. area Hours: M–F, 7:30 a.m.–5:30 p.m. Information 800 777-7902 TTY 301 879-6380 Ohio Northeast area Hours: M–Th, 8:15 a.m.–5 p.m.; F, 9:30 a.m.–5 p.m. Information 800 686-7100 TTY/TDD 877 676-6677 Medicare 800 493-6004 Hours: M–Su, 8 a.m.–8 p.m. TTY/TDD 800 513-9966 Oregon/Southwest Washington Hours: M–F, 8 a.m.–6 p.m. Information from Portland 503 813-2000 from other areas 800 813-2000 Medicare/Senior Advantage Hours: M–Su, 8 a.m.–8 p.m. from all areas 877 221-8221 TTY 800 735-2900 Language Interpretation Services from all areas 800 324-8010 Group Health (Washington western/central/eastern areas) Hours: M–F, 8 a.m.–5 p.m. Information 888 901-4636 TTY 800 833-6388 Virginia Northern area Hours: M–F, 7:30 a.m.–5:30 p.m. Information 800 777-7902 TTY 301 879-6380 *Southern Colorado: You need a Southern Colorado ID number and primary care physician assignment to receive routine, follow-up, or nonemergency care. Please call Southern Colorado Member Services at 1-888-681-7878 for more information. Note: TTY numbers require special telephone equipment and are only for people who have difficulties hearing or speaking. Editorial Offices 300 Lakeside Drive, 13th Floor Oakland, CA 94612 Member Services Representatives* Member Service Call Center 7 days a week, 24 hours; closed holidays; closed at 5 p.m. the day after Thanksgiving, Christmas Eve, and New Year’s Eve. Get information—enrollment and eligibility; benefits and coverage; bills and payments; ID cards; travel; health classes; and more. You can also order an Evidence of Coverage booklet or Certificate of Insurance, guidebooks for other service areas, and other publications. English 800 464-4000 Senior Advantage (HMO) and Medicare members (English) 800 443-0815 Spanish 800 788-0616 Chinese dialects 800 757-7585 TTY 800 777-1370 Please recycle. This material was produced from eco-responsible resources. Member and Marketing Communications 71358 May 2010 See inside back cover for member services outside California. Automated phone system With a touch-tone phone and your medical record number, you’ll also be able to get information over the phone, 24 hours a day, 7 days a week. Online Visit kp.org. *Telephone access to interpreter services is available to you in more than 140 languages, and many of our facilities have Member Services representatives who can serve you in person.
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