Quality Control Circle (QCC)
For Facilitators & Leaders
30 Nov –04 Dec, 2014
Dubai, UAE
Early Bird Discount
Register and pay 20 days prior to the
event date and get 15% discount.
The management becomes more aware of
the staff capabilities and, in turn, the staff
becomes aware of their day-to-day
problems and running of their organiza-
tion. Worldwide, organizations that
introduce QCC programs has shown
improved quality standards, workers’
morale and established greater
customer's confidence.
Nelson Kok
Freelance Corporate Trainer
& Consultant, Malaysia
Course Objectives
Course Overview:
Upon completion of the course, the trainee
will be able to:
Quality improvements using the Japanese’s waste elimination methods in Lean Manufacturing operations has
gained worldwide reputation. The key factor to Japanese's success in Quality Management lies in their Quality Control Circles (QCC), where as an organization, they
leveraged on the total participation from their employees to achieve high quality standards in order to satisfy
their customers. Quality Control Circle consist of a small
group of workers, usually coming from the same work area
who voluntarily meet on a regular basis to identify, investigate, analyze and solve their work-related problems together in order to contribute to the improvement of
the organization. Besides improving quality, QCC also
helps respect humanity and build teamwork through the
development of the staff's infinite potential.

Describe the QCC Philosophy, Principles, Benefits and Methodology of QCC operations.

Describe the Roles & Responsibilities of a QCC
Facilitator, Leader and Members

Facilitate and lead QCC meetings effectively
using systematic Problem Solving techniques

Apply the right tools, behaviors and ‘BestKnown-Method’ process in QCC settings

Get participations from QCC members and
promote teamwork

Guide and facilitate QCC members to complete QCC projects/activities successfully

Use the 'QC Story' format and guide team
members to present QCC improvement projects to the management.

Deal with challenging situations and handle
conflicts in QCC
It has been the Japanese experience that 95% of the
problems in the work area can be solved with simple
quality control methods such as the 7 QC Tools or seven
quality control tools [Ishikawa, 1986]. These tools are incorporated into QCC's activities to help the team do
brainstorming systematically, collect and transform data
into critical decision making for problem solving at the
workplace. Through logical and critical thinking, coupled
with the worker's experience and teamwork, most problems
at the workplace can be solved. Research has shown that
the biggest benefits of QCC activities were improved
quality, improved two-way communication, creativity and
teamwork. Therefore, QCCs should be part of any company's Total Quality Management (TQM) and LEAN Manufacturing program. Today, besides Manufacturing industry, QCC
strategic implementation has expanded to all industries,
e.g. Hotel, Healthcare, Services, Government, Oil & Gas,
etc.
Apart from lectures and practice sessions, this program also
includes case studies to help reinforce participant’s understanding of the QCC philosophy, principles, and tools functions in Problem Solving cycles. This training program provides the critical foundational skills to successful implementation of QCCs in any organization and is a must for all QCC
Facilitators & Leaders.
Course Language:
Who should attend?
The Presentation, supplied documents, and
This course is specially designed for QCC Facilitators
workshop exercises of the course are in English.
and Team (Project/SGA/QCC/WIT) Leaders - - e.g.
However, based on the trainees’ desires, use of
Managers, Engineers, Executives, Officers, Supervisors,
bilingual
(English
and
explanation is available.
Arabic)
for
oral
Technicians, etc.
Course Outlines
MODULE (1) Introduction to Quality Control Circle
1.1 What is QCC? History of QCC
1.2 QCC Philosophy, Principles, Benefits and
Methods
1.3 Overview of Management Responsibility for
QCC implementation.
1.4 QCC definition of quality
1.5 PDCA & SDCA: Problem Solving approach and
creativity
1.6 7 QC Tools in PDCA cycle
1.7 QC Story: Presenting your team's improvement
activities
MODULE (2) QCC Formation Exercise
2.1 Case Study 1: Forming a start-up QCC to solve
work related problem
2.2 Exercise: Selecting QCC Themes
2.3 Correct use of 7 QC Tools and its applications
2.4 Brainstorming & questioning technique
2.5 Systematic 'Best-Known Method' problem
solving process
MODULE (3) Roles & Responsibilities of Facilitator
& Leader
3.1 Case Study 2: 'A dysfunctional team'
3.2 Role and function of QCC Facilitator
3.3 Role and responsibilities of QCC Leader
3.4 Understanding team's motivation, teamwork,
commitment and productivity
3.5 Motivating QCC members
3.6 Establishing group climate, Norms, Ground
rules, etc
3.7 Ensuring full participation
3.8 Ensuring commitments to actions
3.9 Exercise: 'Charging up your team'
MODULE (4) Effective Meetings Skill
4.1 What is effective meeting?
4.2 How to conduct an effective meeting
4.3 Utilizing group processes to facilitate
participation: - Recognizing Individual
techniques - Small Group techniquesSummarizing discussions
4.4 Exercise: 'Conducting effective QCC meeting'
MODULE (5) Dealing with Challenging Situations
5.1 Stages of team development and sensitivity
5.2 Handling disruptive behavior
5.3 Handling conflict in QCC5.4. 1:1 Meetings with
team members
5.5 Coaching for performance
5.6 Get meetings moving
5.7 Case study: Handling conflicts
MODULE (6) QCC Presentations
6.1 Why present to management?
6.2 Exercise: 'Team presentation:
The Do's & Don'ts'
6.3 Case Study: Formatting your QC Story
Presentation
6.4 Sequencing the PDCA: Using standardized
step-by-step problem solving approach
6.5 Presenting your 7 QC Tools application
6.6 Q&A: Handling questions
6.7 Exercise: 'Presenting Your QC's Progress'
MODULE (7) QCC Implementation Plan
7.1 Preparation for QCC implementation
7.2 Barriers to QCC progress
7.3 Top Management commitment
7.4 Preparation for QC's presentation to
management
7.5 Reward & Recognitions for QCC
7.6 Succeeding in QCC implementation
Course Summary & Conclusion
About the Instructor
Nelson Kok is a Consultant Trainer who obtained
his Master degree in Business Administration (MBA)
and a B.Sc (Hons) degree in Geophysics from the
Universiti Sains Malaysia (USM), Malaysia. He has over
27 years of work experiences, of which 20 years are related to the areas of Training & Development. Throughout
his career he held various management positions
(General Manager, Human Resources Manager, Training Manager, TQM Manager, and Production Manager) in multinational Hi-Tech high-volume manufacturing corporations (including AT&T Consumer Products
Pte Ltd, Corner Peripherals, Seagate, Read-Rite), as well
as local Malaysian public listed company, Globetronics
Technology Berhad, before establishing his own consultancy firm, GGN Solutions.
He now serves as a Consultant and Corporate Trainer to several established training providers throughout
Malaysia, Singapore, Myanmar, U.A.E & Sudan. He
has trained and facilitated over 11,000 participants
from various multinational and local corporations
including BMW, SHELL, PETRONAS, SUDAPET,
AT&T, MTN, ZAIN, Petro-Energy E&P, White Nile
Petroleum Operating Co., DAL Motors, KENANA
Sugar Co., Global Edutech Management (Suzhou)
Co, Motorola, ALTERA, DELL, AMD, Western
Digital, Seagate, Infineon, Agilent, Osram, Jabil, Plexus, Siltera, SONY, Matsushita, Sumitomo, Toray,
ING Insurance Malaysia, Lafarge Malayan Cement
Bhd, Securities Commission Malaysia, Telekom Malaysia, Malaysia Communications and Multimedia Corporation(MCMC), JKR, VADS, etc. He also serves
as a lecturer for several higher learning institutes such
as Open University Malaysia (OUM), Society of Business Practitioners, UK (SBP), and International Centre
for Quality, Sudan.
Throughout his career, he was trained in Japan, Singapore, Malaysia, Thailand, Sudan and is a certified
trainer for many leadership, quality and productivity programs such as ‘7 Habits of Highly Effective People,
Zenger-Miller Frontline Leadership Program, Performance Management System (PMS), Managerial Decisions & Business Modeling, Managerial Statistics, TrainThe-Trainer, Total Quality Management (TQM), Statistical Process Control (SPC), Quality Control Circles (QCC) Facilitator, 7QC Tools, Problem Solving
& Decision Making, Total Productive Management,
MRPII, ERP, Team Building Program, DDI Supervisory Program’, and many more. He has also conducted many quality audits and was directly involved
in his company’s ISO 9001 and Quality Management
Excellence Award (QMEA) certification. Nelson’s area
of specialization is in helping organizations to achieve
higher effectiveness and productivity using proven
Leadership, People- Management, Quality and IT techniques and tools.
Course Fee:
The amount of 3500 USD will be charged for the course
fee. Send (3) delegates and get a 10% discount on
the third participant.
Payment Method:
A confirmation letter will be sent upon your registration.
Note that full payment must be made prior to the event.
Only those delegates who have paid in full will be
admitted to the event. All payments should be to APEX
Account:
HSBC Bank Middle East limited,
Jebel Ali Branch, Dubai, UAE
IBAN No: AE020200000035626472101
Cancellation:
If you are unable to attend the course you may send
a substitute delegate.
Cancellation should be made 20 days prior to the course
conduction. Failure to cancel within 10 days will be to pay
the course fee in full amount.
Registration Methods:
Email : [email protected]
Fax : 00971 4 4542910
Website : www.apex-dubai.com
General Information:

Closing of Registration will be two (2) weeks prior to
the course date.

APEX can assist and provide corporate rates for the
hotel accommodation.

Course fees will cover coffee breaks, lunch, materials
and certificate of participation.

In-House course is also available upon request and can
be customized as per client’s needs.
Contact Details:
Tel : +971 4 3622021 / +971 4 4458567
Fax : 00971 4 4542910
Email : [email protected]