Quality Control Circle (QCC) For Facilitators & Leaders 30 Nov –04 Dec, 2014 Dubai, UAE Early Bird Discount Register and pay 20 days prior to the event date and get 15% discount. The management becomes more aware of the staff capabilities and, in turn, the staff becomes aware of their day-to-day problems and running of their organiza- tion. Worldwide, organizations that introduce QCC programs has shown improved quality standards, workers’ morale and established greater customer's confidence. Nelson Kok Freelance Corporate Trainer & Consultant, Malaysia Course Objectives Course Overview: Upon completion of the course, the trainee will be able to: Quality improvements using the Japanese’s waste elimination methods in Lean Manufacturing operations has gained worldwide reputation. The key factor to Japanese's success in Quality Management lies in their Quality Control Circles (QCC), where as an organization, they leveraged on the total participation from their employees to achieve high quality standards in order to satisfy their customers. Quality Control Circle consist of a small group of workers, usually coming from the same work area who voluntarily meet on a regular basis to identify, investigate, analyze and solve their work-related problems together in order to contribute to the improvement of the organization. Besides improving quality, QCC also helps respect humanity and build teamwork through the development of the staff's infinite potential. Describe the QCC Philosophy, Principles, Benefits and Methodology of QCC operations. Describe the Roles & Responsibilities of a QCC Facilitator, Leader and Members Facilitate and lead QCC meetings effectively using systematic Problem Solving techniques Apply the right tools, behaviors and ‘BestKnown-Method’ process in QCC settings Get participations from QCC members and promote teamwork Guide and facilitate QCC members to complete QCC projects/activities successfully Use the 'QC Story' format and guide team members to present QCC improvement projects to the management. Deal with challenging situations and handle conflicts in QCC It has been the Japanese experience that 95% of the problems in the work area can be solved with simple quality control methods such as the 7 QC Tools or seven quality control tools [Ishikawa, 1986]. These tools are incorporated into QCC's activities to help the team do brainstorming systematically, collect and transform data into critical decision making for problem solving at the workplace. Through logical and critical thinking, coupled with the worker's experience and teamwork, most problems at the workplace can be solved. Research has shown that the biggest benefits of QCC activities were improved quality, improved two-way communication, creativity and teamwork. Therefore, QCCs should be part of any company's Total Quality Management (TQM) and LEAN Manufacturing program. Today, besides Manufacturing industry, QCC strategic implementation has expanded to all industries, e.g. Hotel, Healthcare, Services, Government, Oil & Gas, etc. Apart from lectures and practice sessions, this program also includes case studies to help reinforce participant’s understanding of the QCC philosophy, principles, and tools functions in Problem Solving cycles. This training program provides the critical foundational skills to successful implementation of QCCs in any organization and is a must for all QCC Facilitators & Leaders. Course Language: Who should attend? The Presentation, supplied documents, and This course is specially designed for QCC Facilitators workshop exercises of the course are in English. and Team (Project/SGA/QCC/WIT) Leaders - - e.g. However, based on the trainees’ desires, use of Managers, Engineers, Executives, Officers, Supervisors, bilingual (English and explanation is available. Arabic) for oral Technicians, etc. Course Outlines MODULE (1) Introduction to Quality Control Circle 1.1 What is QCC? History of QCC 1.2 QCC Philosophy, Principles, Benefits and Methods 1.3 Overview of Management Responsibility for QCC implementation. 1.4 QCC definition of quality 1.5 PDCA & SDCA: Problem Solving approach and creativity 1.6 7 QC Tools in PDCA cycle 1.7 QC Story: Presenting your team's improvement activities MODULE (2) QCC Formation Exercise 2.1 Case Study 1: Forming a start-up QCC to solve work related problem 2.2 Exercise: Selecting QCC Themes 2.3 Correct use of 7 QC Tools and its applications 2.4 Brainstorming & questioning technique 2.5 Systematic 'Best-Known Method' problem solving process MODULE (3) Roles & Responsibilities of Facilitator & Leader 3.1 Case Study 2: 'A dysfunctional team' 3.2 Role and function of QCC Facilitator 3.3 Role and responsibilities of QCC Leader 3.4 Understanding team's motivation, teamwork, commitment and productivity 3.5 Motivating QCC members 3.6 Establishing group climate, Norms, Ground rules, etc 3.7 Ensuring full participation 3.8 Ensuring commitments to actions 3.9 Exercise: 'Charging up your team' MODULE (4) Effective Meetings Skill 4.1 What is effective meeting? 4.2 How to conduct an effective meeting 4.3 Utilizing group processes to facilitate participation: - Recognizing Individual techniques - Small Group techniquesSummarizing discussions 4.4 Exercise: 'Conducting effective QCC meeting' MODULE (5) Dealing with Challenging Situations 5.1 Stages of team development and sensitivity 5.2 Handling disruptive behavior 5.3 Handling conflict in QCC5.4. 1:1 Meetings with team members 5.5 Coaching for performance 5.6 Get meetings moving 5.7 Case study: Handling conflicts MODULE (6) QCC Presentations 6.1 Why present to management? 6.2 Exercise: 'Team presentation: The Do's & Don'ts' 6.3 Case Study: Formatting your QC Story Presentation 6.4 Sequencing the PDCA: Using standardized step-by-step problem solving approach 6.5 Presenting your 7 QC Tools application 6.6 Q&A: Handling questions 6.7 Exercise: 'Presenting Your QC's Progress' MODULE (7) QCC Implementation Plan 7.1 Preparation for QCC implementation 7.2 Barriers to QCC progress 7.3 Top Management commitment 7.4 Preparation for QC's presentation to management 7.5 Reward & Recognitions for QCC 7.6 Succeeding in QCC implementation Course Summary & Conclusion About the Instructor Nelson Kok is a Consultant Trainer who obtained his Master degree in Business Administration (MBA) and a B.Sc (Hons) degree in Geophysics from the Universiti Sains Malaysia (USM), Malaysia. He has over 27 years of work experiences, of which 20 years are related to the areas of Training & Development. Throughout his career he held various management positions (General Manager, Human Resources Manager, Training Manager, TQM Manager, and Production Manager) in multinational Hi-Tech high-volume manufacturing corporations (including AT&T Consumer Products Pte Ltd, Corner Peripherals, Seagate, Read-Rite), as well as local Malaysian public listed company, Globetronics Technology Berhad, before establishing his own consultancy firm, GGN Solutions. He now serves as a Consultant and Corporate Trainer to several established training providers throughout Malaysia, Singapore, Myanmar, U.A.E & Sudan. He has trained and facilitated over 11,000 participants from various multinational and local corporations including BMW, SHELL, PETRONAS, SUDAPET, AT&T, MTN, ZAIN, Petro-Energy E&P, White Nile Petroleum Operating Co., DAL Motors, KENANA Sugar Co., Global Edutech Management (Suzhou) Co, Motorola, ALTERA, DELL, AMD, Western Digital, Seagate, Infineon, Agilent, Osram, Jabil, Plexus, Siltera, SONY, Matsushita, Sumitomo, Toray, ING Insurance Malaysia, Lafarge Malayan Cement Bhd, Securities Commission Malaysia, Telekom Malaysia, Malaysia Communications and Multimedia Corporation(MCMC), JKR, VADS, etc. He also serves as a lecturer for several higher learning institutes such as Open University Malaysia (OUM), Society of Business Practitioners, UK (SBP), and International Centre for Quality, Sudan. Throughout his career, he was trained in Japan, Singapore, Malaysia, Thailand, Sudan and is a certified trainer for many leadership, quality and productivity programs such as ‘7 Habits of Highly Effective People, Zenger-Miller Frontline Leadership Program, Performance Management System (PMS), Managerial Decisions & Business Modeling, Managerial Statistics, TrainThe-Trainer, Total Quality Management (TQM), Statistical Process Control (SPC), Quality Control Circles (QCC) Facilitator, 7QC Tools, Problem Solving & Decision Making, Total Productive Management, MRPII, ERP, Team Building Program, DDI Supervisory Program’, and many more. He has also conducted many quality audits and was directly involved in his company’s ISO 9001 and Quality Management Excellence Award (QMEA) certification. Nelson’s area of specialization is in helping organizations to achieve higher effectiveness and productivity using proven Leadership, People- Management, Quality and IT techniques and tools. Course Fee: The amount of 3500 USD will be charged for the course fee. Send (3) delegates and get a 10% discount on the third participant. Payment Method: A confirmation letter will be sent upon your registration. Note that full payment must be made prior to the event. Only those delegates who have paid in full will be admitted to the event. All payments should be to APEX Account: HSBC Bank Middle East limited, Jebel Ali Branch, Dubai, UAE IBAN No: AE020200000035626472101 Cancellation: If you are unable to attend the course you may send a substitute delegate. Cancellation should be made 20 days prior to the course conduction. Failure to cancel within 10 days will be to pay the course fee in full amount. Registration Methods: Email : [email protected] Fax : 00971 4 4542910 Website : www.apex-dubai.com General Information: Closing of Registration will be two (2) weeks prior to the course date. APEX can assist and provide corporate rates for the hotel accommodation. Course fees will cover coffee breaks, lunch, materials and certificate of participation. In-House course is also available upon request and can be customized as per client’s needs. Contact Details: Tel : +971 4 3622021 / +971 4 4458567 Fax : 00971 4 4542910 Email : [email protected]
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