1. home and garden
2. home improvement and repair
3. plumbing

Installation
and Servicing
Condensing Boilers/Flexicom hx
12 hx G.C.No. 41-315-28
15 hx G.C.No. 41-315-29
18 hx G.C.No. 41-315-42
24 hx G.C.No. 41-315-61
30 hx G.C.No. 41-315-67
38 hx G.C.No. 41-315-68
Guarantee Registration
Thank you for installing a new Glow-worm appliance in your home.
Glow-worm appliances are manufactured to the very highest standard so we are pleased to offer
our customers a Comprehensive Guarantee.
This product is guaranteed for 24 months from the date of installation or 30 months from the date
of manufacture, whichever is the shorter, for parts and labour.
The second year of the parts guarantee, from the beginning of the 13th month onwards after
installation or manufacture, is conditional upon the boiler having been serviced by a competent
person approved at the time by the Health and Safety Executive.
in accordance with the manufacturer’s recommendations. We strongly recommend regular
servicing of your gas appliance, but where the condition is not met, any chargeable spare parts or
components issued within the applicable guarantee period still benefit from a 12 month warranty
from the date of issue by the manufacturer.
We recommend you complete and return as soon as possible your guarantee registration card.
If your guarantee registration card is missing you can obtain a copy or record your registration by
telephoning the Glow-worm Customer Service number 01773 828100.
Customer Service:
01773 828100
Technical Helpline:
01773 828300
General and Sales enquiries:
Tel. 01773 824639
Fax: 01773 820569
To register your Glow-worm appliance call:
0800 0732142
Benchmark places responsibilities on both manufacturers and installers. The purpose is to ensure that customers are provided
with the correct equipment for their needs, that it is installed, commissioned and serviced in accordance with the manufacturer’s
instructions by competent persons and that it meets the requirements of the appropriate Building Regulations. The Benchmark
Checklist can be used to demonstrate compliance with Building Regulations and should be provided to the customer for future
reference.
Installers are required to carry out installation, commissioning and servicing work in accordance with the Benchmark Code of
Practice which is available from the Heating and Hotwater Industry Council who manage and promote the Scheme.
Visit www.centralheating.co.uk for more information.
Table of contents
These instructions consist of, Installation, Servicing, Fault Finding, Replacement of Parts
and Spares. The instructions are an integral part of the appliance and must, to comply
with the current issue of the Gas Safety (Installation and Use) Regulations, be handed to
the user on completion of the installation.
CONTENTS
INTRODUCTION
INSTALLATION
MAINTENANCE
DESCRIPTION
SECTION PAGE
Warnings
Important Information
Statutory Requirements
Boiler Design
Safety Devices
Servicing, Maintenance and Spare Parts
4
4
5
6
6
6
Boiler Specification
Boiler Dimensions and
Hydraulic Schematic
Boiler Location, Clearances and
Ventilation
Evacuation of Combustion Gas
Water Systems
Installation Preparation
Boiler Fixing
Gas/Water and Appliance Connection
Condensate Connections
Electrical Connection
Commissioning
1
7
2
8
3
4
5
6
7
8
9
10
11
9
10
14
18
19
20
21
23
24
Servicing
12
Fault Finding
13
Replacement of Parts
14
Spare Parts
15
Manual Handling
16
Declaration of Conformity
17
Commissioning Checklist
Service Interval Record
27
32
38
43
44
45
46
47
-3-
INTRODUCTION
WARNINGS
Gas Leak or Fault
Turn off the gas emergency control valve immediately. Eliminate all sources of ignition, i.e.smoking, blowlamps, hot
air guns etc. Do not operate electrical lights or switches either on or off. Open all doors and windows,ventilate the
area.
Sheet Metal Parts
This boiler contains metal parts (components) and care should be taken when handling and cleaning, with particular
regard to edges.
Sealed Components
Under no circumstances must the User interfere with or adjust sealed parts.
Important Information
Gas Category
Electrical Supply
This boiler is for use only on G20 natural gas.
The boiler MUST be earthed.
All system components shall be of an approved type and all
wiring to current I.E.E. wiring regulations.
External wiring must be correctly earthed, polarised and in
accordance with the relevant standards.
In GB, this is BS 7671.
In IE, this is the current edition of ETCI rules.
The boiler MUST be connected to a permanent 230V ac,
50Hz supply.
Connection of the whole electrical system of the boiler,
including any heating controls, to the electrical supply MUST
be through one common isolator and must be fused 3 Amp
maximum.
Isolation should be by a double pole switched fused spur box,
with a minimum gap of 3mm for both poles. The fused spur
box should be readily accessible and preferably adjacent to
the appliance. It should be identified as to its use.
Alternatively connection can be made through an unswitched
shuttered socket and 3A fused 3-pin plug both to the current
issue of BS 1363, provided they are not used in a room
containing a bath or shower.
Wiring to the boiler must be PVC 85OC insulated cable, not
less than 0.75mm2 (24/0.20mm).
Gas Safety (Installation and Use)
Regulations
In your own interests and that of safety, it is the Law that
ALL gas appliances are installed by a competent person
approved at the time by the Health and Safety Executive in
accordance with the current issue of these regulations.
Control of Substances Hazardous to Health
Under Section 6 of The Health and Safety at Work Act
1974, we are required to provide information on substances
hazardous to health.
The adhesives and sealants used in this appliance are cured
and give no known hazard in this state.
Manual Handling
With regards to the “Manual Handling Operations, 1992
Regulations”, the appliance exceeds the recommended
weight for a one man lift, refer to section 16 for more
information.
The handling of the boiler may involve lifting, pushing and
pulling, the use of a sack truck may be required.
The following handling techniques and precautions should be
considered:
- Grip the boiler at its base
- Be physically capable
- Use safety clothing where appropriate, e.g. gloves, safety footwear.
Ensure safe lifting techniques are used
- Keep back straight.
- Avoid twisting at the waist.
- Avoid upper body/top heavy bending.
- Always grip using the palm of the hand.
- Use designated hand holds.
- Keep load as close to body as possible.
- Always use assistance if required.
-4-
Testing and Certification
This boiler is tested and certificated for safety and
performance. It is, therefore, important that no alteration is
made to the boiler, without permission, in writing, by Glowworm.
Any alteration not approved by Glow-worm, could invalidate
the certification, boiler warranty and may also infringe the
current issue of the statutory requirements.
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INTRODUCTION
CE Mark
Gas Supply
This boiler meets the requirements of Statutory Instrument,
No. 3083 The Boiler (Efficiency) Regulations, and therefore is
deemed to meet the requirements of Directive 92/42/EEC on
the efficiency requirements for new hot water boilers fired with
liquid or gaseous fuels.
Type test for purposes of Regulation 5 certified by: Notified
body 0087.
Product/production certified by: Notified body 0086.
The CE mark on this appliance shows compliance with:
1. Directive 2009/142/EC on the approximation of the laws
of the Member States relating to appliances burning gaseous
fuels.
2. Directive 73/23/EEC on the harmonisation of the Laws of
the Member States relating to electrical equipment designed for
use within certain voltage limits.
3. Directive 89/336/EEC on the approximation of the Laws of
the Member States relating to electromagnetic compatibility.
The gas installation must be in accordance with the relevant
standards.
In GB, this is BS6891.
In IE, this is the current edition of I.S.813 “Domestic Gas
Installations”.
The supply from the governed meter must be of adequate size
to provide a steady inlet working pressure of 20mbar (8in wg) at
the boiler.
On completion, test the gas installation for tightness using the
pressure drop method and suitable leak detection fluid, purge in
accordance with the above standard.
IMPORTANT
Where no British Standards exists, materials and equipment
should be fit for their purpose and of suitable quality and
workmanship.
The installation of this boiler must be carried out by a
competent person approved at the time by the Health and
Safety Executive in accordance the rules in force in the
countries of destination.
Manufacturer’s instructions must not be taken as overriding
statutory requirements.
Statutory Requirements
In GB, the installation of the boiler must comply with the
requirements of the current issue of BS6798 and be carried out
by a competent person, approved at the time by the Health
and Safety Executive, as described in the following regulations:
The manufacturer’s instructions supplied.
The Gas Safety (Installation and Use) Regulations.
The appropriate Buildings Regulations either The Building
Regulations, The Building Regulations (Scotland),The Building
Regulations (Northern Ireland).
The Water Supply (water fittings) Regulations 1999 and water
byelaws 2000, Scotland.
The Health and Safety at Work Act, Control of Substances
Hazardous to Health (COSHH).
The Current I.E.E. Wiring Regulations.
Where no specific instructions are given, reference should be
made to the relevant British Standard Code of Practice.
In IE, the installation must be carried out by a competent
person approved at the time by the Health and Safety
Executive and installed in accordance with the current edition
of I.S.813 “Domestic Gas Installations”, the current Building
Regulations and reference should be made to the current ETCI
rules for Electrical Installation.
GB: the following Codes of Practice apply:
BS4814, BS6798, BS5440 Part 1 and 2, BS5546 Part 1,
BS5449, BS6891, BS6700, BS7074 Part 1 and 2, BS7593,
BS7671.
IE: I.S.813, BS5546, BS 5449, BS 7074, BS 7593.
NOTE: For further information, see the current issue of the
Building Regulations, approved document L1 ( in the UK) and
the following current issues of:
1) Central heating system specification (CheSS)
and
2) Controls for domestic central heating system and hot water.
BRECSU.
0020107230 - 01/11 - Glow-worm
Domestic Hot Water
All domestic hot water circuits, connections, fittings must be
in accordance with the relevant standards and water supply
regulations.
GB: Guidance G17 to G24 and recommendation R17 to R24 of
the Water Regulations Guide.
IE: The current edition of I.S.813 “Domestic Gas Installations”.
Heating System
In GB, it is necessary to comply with the Water Supply (Water
Fittings) Regulations 1999 (for Scotland, the Water Byelaws
2000, Scotland).
To comply with the Water regulations your attention is drawn
to: The Water Regulations guide published by the Water
Regulations Advisory Service (WRAS) gives full details of the
requirements.
In IE, the requirements given in the current edition of I.S.813
“Domestic Gas Installations” and the current Building
Regulations must be followed.
-5-
INTRODUCTION
Boiler Design
Boiler Design
Condensate Drain
These boilers are designed to provide central heating from a
fully pumped open vented or sealed water system and domestic
hot water using a fully indirect cylinder.
Once the controls are set the boiler operates automatically.
A plastic drain pipe must be fitted to allow discharge of
condensate to a drain.
Condensate should, if possible, be discharged into the internal
household draining system. If this is not practical, discharge
can be made externally into the household drainage system or
a purpose designed soak away, see section 8 for more details.
Range Rating
The boilers are fully modulating for central heating, and it is
therefore not necessary to range rate the boiler. However, if
desired, it is possible to range rate the boiler between 10 and
Max. output (according to the model), in 1kW increments, refer
to section 11.
Pluming from flue terminal
Like all condensing boilers this appliance will produce a plume
of condensation from the flue terminal in cool weather. This is
due to the high efficiency and hence low flue gas temperature of
the boiler. This is normal and not an indication of a fault.
Safety Devices
Electrical Supply Failure
Frost protection
The boiler will not work without an electrical supply.
Normal operation of the boiler should resume when the
electrical supply is restored.
Reset any external controls, to resume normal operation of the
central heating.
If the boiler does not resume normal operation press the reset
button. If the boiler does not resume normal operation after this
call your Installation/Servicing company or Glow-worm service.
The appliance has a built in frost protection device that protects
the boiler from freezing. With the gas and electric supplies
ON and irrespective of any room thermostat setting, the frost
protection device will operate the pump when the temperature
of the boiler water falls below 8oC.
A timer is used so that the temperature can be checked
periodically. After 10 minutes the pump will be stopped if the
temperature is higher than 10oC or has already reached 35oC.
The burner will activate if the boiler temperature does not reach
10oC after 30 minutes or at any time if the temperature drops to
5oC.
The burner will switch off when the temperature reaches 35oC.
Overheating Safety
The boiler software is designed to recognise the potential for
an overheat lockout and will shutdown before this happens. To
restart the boiler, press the reset button on the controls fascia.
If the boiler fails to resume normal operation and all external
controls are calling for heat, then call your Installation/Servicing
company or Glow-worm service.
Condensate Drain Blockage
As a safety feature the boiler will stop working if the condensate
drain becomes blocked. During freezing conditions this may be
due to the forming of ice in the condense drain external to the
house. Release an ice blockage by the use of warm cloths on
the pipe. The boiler should then restart.
Servicing, Maintenance and Spare Parts
Servicing and Maintenance
To ensure the continued efficient and safe operation of the
boiler it is recommended that it is checked and serviced as
necessary at regular intervals. The frequency of servicing will
depend upon the particular installation conditions and usage.
If this appliance is installed in a rented property there is a duty
of care imposed on the owner of the property by the current
issue of the Gas Safety (Installation and Use) Regulations,
Section 35.
Servicing/maintenance should be carried out by a competent
person approved at the time by the Health and Safety
Executive in accordance with the rules in force in the countries
of destination.
To obtain service, please call your installer or Glow-worm’s own
service organisation using the telephone number on the inside
front cover of this literature.
-6-
After servicing, complete the relevant Service Interval Record
section of the Benchmark Checklist located on the inside back
pages of these instructions.
Spare Parts
Remember, when replacing a part on this appliance, use
only spare parts that you can be assured conform to the
safety and performance specification that we require. Do not
use reconditioned or copy parts that have not been clearly
authorised by Glow-worm.
If a part is required contact Glow-worm’s own service
organisation using the telephone number on the inside front
cover of this booklet.
Please quote the name of the appliance, this infomation will be
on the name badge on the front of the appliance.
If in doubt seek advice from the local gas company or Glowworm’s own service organisation using the telephone number
on the inside front cover of this booklet.
0020107230 - 01/11 - Glow-worm
technical data
1 Boiler Specification
14730
BOILER SPECIFICATION
Lift weight
12hx to 30hx 25kg (55Ib)
35hx 26.5kg (58.4Ib)
Total weight (installed)
12hx to 30hx 28kg (62Ib)
35hx 29.5kg (65Ib)
Gas connection Ø O.D.
15mm. copper
Heating Flow and Return connection Ø O.D.
22mm. copper
Condensate connection Ø I.D.
21.5mm. plastic
Electrical supply
230V~50Hz
Electrical rating
60W fused 3A
IP clasification
IPX4D
Internal fuse rating on main PCB
2A
Gas supply (governed meter only) and cat.
G20 natural gas
Gas Category
I2H natural gas
Inlet gas working pressure
20mbar
Burner % CO2 case on
9.3 nominal
Burner % CO2 case off
9.3 nominal
12hx
15hx
18hx
24hx
30hx
35hx
Approximate max. gas rate
after 10 mins. from cold
m3/h
1.28
1.60
1.93
2.58
3.26
3.8
ft3/h
45
56.5
68.1
90.9
115
134
Approximate min. gas rate
after 10 mins. from cold
m3/h
0.99
0.99
0.99
0.99
0.99
0.99
ft3/h
35.1
35.1
35.1
35.1
35.1
35.1
Approximate gas rate
at part load.
PLEASE REFER TO THE COMMISSIONING SECTION
max.
12.1
15.1
18.2
24.4
30.8
35.8
min.
9.4
9.4
9.4
9.4
9.4
9.4
max.
12
15
18
24
30
35.0
9.3
9.3
9.3
9.3
9.3
9.3
SEDBUK rating %
min.
2005
90.7
90.5
90.4
90.3
90.0
90.3
SEDBUK rating %
2009
88.5
88.5
88.4
88.4
88.7
89.2
Heat input NETT Q = kW
Heat output P = kW
Flue type (all models)
C13, C33, C43
NOx (all models)
Class 5
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-7-
INSTALLATION
13938
13937
Diagram 2.2
2 Boiler Dimensions and Hydraulic
Schematic
All dimensions are given in millimetres (except as noted).
The general arrangment of the boiler is shown in diagram 2.1.
and the hydraulic and gas schematic, diagram 2.2.
The data label is positioned on the front of the inner casing
panel.
Diagram 2.1
-8-
0020107230 - 01/11 - Glow-worm
3 Boiler Location, Clearances and
Ventilation
12792
INSTALLATION
3.1 Location
This boiler is not suitable for outdoor installation.
This boiler may be installed in any room, although particular
attention is drawn to the installation of a boiler in a room
containing a bath or shower where reference must be made to
the relevant requirements.
This boiler is suitable for installation in bathroom zones 2 and 3.
In GB this is the current I.E.E. WIRING REGULATIONS and
BUILDING REGULATIONS.
In IE reference should be made to the current edition of I.S.813
“Domestic Gas Installations” and the current ETCI rules.
3.2 Clearances
The boiler should be positioned so that at least the minimum
operational and servicing clearances are provided, see diagram
3.1.
Increased clearances would be beneficial for the installation.
Where external access is not practicable, for flue installations
consideration should be given for the space required to insert the
flue internally, which may necessitate the clearance to be greater
than those specified in diagram 3.1.
3.3 Timber Frame Buildings
If the boiler is to be installed in a timber frame building it should
be fitted in accordance with the Institute of Gas Engineers
document IGE/UP/7/1998. If in doubt seek advice from the local
gas undertaking or Glow-worm.
3.4 Combustible Material
The boiler and flue are suitable for installation onto and through
combustible materials provided that:1) Minimum 5mm clearance is maintained around the
circumference of the flue (air intake).
2) The combustible surface and fixings are suitable for
supporting the load.
Diagram 3.1
3) The minimum clearances from the boiler case are
maintained.
3.5 Room Ventilation
The boiler is room sealed so a permanent air vent is not required.
3.6 Cupboard or Compartment Ventilation
Due to the high efficiency and hence low casing temperature of
this boiler, cupboard or compartment ventilation is not necessary.
Leave existing air vents.
0020107230 - 01/11 - Glow-worm
-9-
INSTALLATION
4 Evacuation of Combustion Gas
4.1 Regulation
Only flue accessories supplied by Glow-worm
must be used.
Different flue outlet configurations can be carried out.
• Consult your supplier for more information about the other
possibilities and associated accessories.
44 mm/m
H* and J* See diagram 4.2. These dimensions comply with
the building regulations, but they may need to be increased to
avoid wall staining and nuisance from pluming depending on
site conditions.
Terminal Guard
A terminal guard is required if persons could come into contact
with the terminal or the terminal could be subject to damage.
If a terminal guard is required, it must be positioned to provide
minimum of 50mm clearance from any part of the terminal and
be central over the terminal.
The guard should be similar to that shown in diagram 4.1.
A suitable guard is manufactured by: Tower Flue Components
Morley Rd.
Tonbridge
Kent TN9 1RA.
Size: 280mm x 165mm. Part No: CGDK3
15583
• Standard flue terminal kits have an in-built fall back to the
boiler to drain the condensate. These can be fitted level
between the appliance and the termination position. All other
extended flues must have a fall of at least 44mm/m
If the flue terminal is positioned near a light
source insects may enter the flue system.
Where safe and practical to do so advise the
homeowner to check the flue outlet and clear
visible insects from the terminal end.
The maximum length of the flue outlet is defined according to its
type (for example C13).
• Whatever the kind of flue system chosen, observe the
minimum distances indicated in the chart below to position
the flue terminals.
• To install the flue, refer to the separate flue instruction
supplied with your appliance.
• Explain these requirements to the user of the appliance.
a
If necessary, you must install terminal
protection.
Diagram 4.1
Caution! The connection between the flue
elbow and the flue outlet must be sealed.
In GB the minimum acceptable siting dimensions for the
terminal from obstructions, other terminals and ventilation
openings are shown in diagram overleaf.
In IE the minimum distances for flue terminal positioning must
be those detailed in I.S.813 “Domestic Gas Installations”.
The terminal must be exposed to the external air, allowing free
passage of air across it at all times.
Being a condensing boiler some pluming may occur from
the flue outlet. This should be taken into consideration when
selecting the position for the terminal.
Carports or similar extensions of a roof only, or a roof and one
wall, require special consideration with respect to any openings,
doors, vents or windows under the roof. Care is required
to protect the roof if made of plastic sheeting. If the carport
comprises of a roof and two or more walls, seek advice from the
local gas supply company before installing the boiler.
- 10 -
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INSTALLATION
Diagram 4.2
Position
Position of the flue terminal
Horizontal flues
directly below an opening, air brick,
A
opening windows
B
above an opening, air brick, opening windows
horizontally to an opening, air brick, opening
C
windows
D
below gutter, drain/soil pipe
E
below eaves
F
below a balcony or car port
G
from vertical drain pipes and soil pipes
H
from internal/external corners
to a boundary alongside the terminal
H(2)
I
above adjacent ground or balcony level
from surface or a boundary facing the terminal
J(2)
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mm
Position
from opening (door/window) in car port
into dwelling
M
vertical from a terminal
N
horizontally from a terminal
Vertical flues
P
from another terminal
Q
above roof level
R
from adjacent opening window
S
from adjacent wall to flue
L
300
300
300
25
25(1)
25
25
25
300
300
600
Position of the flue terminal
mm
1200
1500
300
600
300
1000
300
(1) There should be no ventilation/opening in the eaves within
300mm distance of the terminal.
(2) These dimensions comply with the building regulations,
but they may need to be increased to avoid wall staining and
nuisance from pluming depending on site conditions.
- 11 -
INSTALLATION
4.2 Flue configuration description
4.2.1 Horizontal concentric flue Ø 60/100 mm or Ø 80/125 mm (C13 type installation)
a
Each time an additional 90° bend is necessary (or 2 at 45°), the
length (L) must be reduced by 1 m.
4.2.2 Telescopic direct rear flue Ø 60/100 mm
Ø 60/100 mm
If the terminal is at less than 1.80 m from the
ground, you must install a terminal protection kit.
L
Ø 60/100 mm
L
1
63
Type
Max length
Ø 60/100
512 mm
4.2.3 Vertical concentric flue Ø 60/100 mm
or Ø 80/125 mm (C33 type installation)
a
If the terminal is at less than 1.80 m from the
ground, you must install a terminal protection kit.
Key
1 Gasket (fitted)
Ø 80/125 mm
L
L
1
Key
1 Gasket (fitted)
- 12 -
Type
Max length
Ø 60/100
Ø 80/125
8m
20 m
Type
Max length (L)
Ø 60/100
Ø 80/125
8m
20 m
Each time an additional 90° bend is necessary (or 2 at 45°), the
length (L) must be reduced by 1 m.
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INSTALLATION
4.2.4 Multiple boiler chimney flue
Ø 60/100 mm (C43 type installation)
The flue connecting from the appliance to
the flue system must be supplied from the
manufacturer of the boiler.
C43 flue systems must not be a 'pressurised
system' but act under natural draught principles
L
4
3
C43 type flue systems must have their
own condensate drain fitted and not allow
condensate to mix into other appliances
A
2
1
B
5
Multiple Boiler Chimney Flue Length
The flue length must be calculated and installed according to
the relevant standards EN 13384-1 and 2 (C43 flue systems
only) with reference to the table below and the manufacturers
instructions supplied.
The appliance maximum flue length must be included when
calculating the overall design of the flue system.
NOTE: The horizontal flue terminal must be removed.
Flexicom
12hx
Flexicom
15hx
Key
1 Pressure balancing system
2Air-inlet pipe
3 Collector pipe
4Boiler
5 Inspection hatch
AFinal storey
B Ground floor
Type
Max length (L)
Ø 60/100
8m
Each time an additional 90° bend is necessary (or 2 at 45°), the
length (L) must be reduced by 1 m.
Flexicom
18hx
Flexicom
24hx
Flexicom
30hx
Flexicom
35hx
Exhaust mass rate (g/s)
At Min Thermal
Load (40C°/30°C)
4.30
4.30
4.30
4.30
4.30
4.30
At Max Thermal
Load (80C°/60°C)
5.54
6.91
8.33
11.17
14.10
16.39
At Min Thermal
Load (40C°/30°C)
33.2
33.2
33.2
33.2
33.2
36.0
At Max Thermal
Load (80C°/60°C)
55.8
58.3
63.0
73.3
87.4
84.0
Exhaust temperature (ºC)
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- 13 -
INSTALLATION
14506
5 Water Systems - General
5.1 General
This boiler is designed to provide central heating from a fully
pumped open vented or sealed water system and domestic hot
water using a fully indirect vented or unvented cylinder.
5.2 Draining Points
Draining taps must be provided at all low points of the system,
which will allow the entire system to be drained.
Draining taps shall be to the current issue of BS2879.
5.3 Pump
The pump should be fitted on the flow pipe from the boiler and
have isolating valves each side.
A variable duty pump should be set to give a temperature
difference of no greater than 20oC between the flow and return,
with the thermostat set at “MAX”, which is about 80oC, to give a
flow rate as given in the table.
See chart for pressure loss of the boiler, diagram 5.1.
High resistance microbore systems may require a higher duty
pump.
DRAIN
POINT
Diagram 5.1
14401
5.4 Flow Rate
5.5 Bypass
A system bypass is required and should be fitted at least 1.5
metres away from the boiler, refer to the current issue of the
central heating system specifications (CHeSS).
5.6 Water Treatment
Existing system- It is ESSENTIAL that prior to installing the
new boiler the system is thoroughly flushed.
New system- For optimum performance after installation, the
boiler and its associated central heating system should also be
flushed.
Flushing should be carried out in accordance with BS7593:
2006 using a cleanser such as Sentinel X300 or X400, Fernox
Restorer or Salamander corrosion guard cleaner.
Pressure Loss (metres)
If it is necessary to alter the flow rate, the system can be fitted
with a lockable balancing valve in the main flow or return pipes
shown in diagram 5.4. The flow rate through the boiler must not
be allowed to fall below that given in diagram 5.2.
35kW
30kW
24kW
15kW
0
5
10
15
20
25
30
Flow Rate (litres/min)
Diagram 5.2
IMPORTANT: Ensure all cleanser is removed from the whole
system before adding an inhibitor.
For long-term corrosion protection, after flushing, an inhibitor
should be used, refer to the current issue of BS 5449 and
BS 7593 on the use of inhibitors in central heating systems.
Examples are Sentinel X100 Fernox Protector or Salamander
corrosion guard inhibitor.
- 14 -
0020107230 - 01/11 - Glow-worm
INSTALLATION
Water System - Domestic Hot Water
5.7 Domestic Hot Water Cylinder
SINGLE FEED INDIRECT CYLINDERS ARE NOT SUITABLE
The domestic hot water cylinder must be of the double feed fully
indirect coil type.
5.8 Unvented DHW System
5.10 Open (Vented) Central Heating System
The boiler must be supplied from an unrestricted water supply
taken from a feed and expansion cistern situated at a maximum
height of 27 metres (90ft) above the boiler.
The cold feed must be 15mm minimum size.
The vent must rise continuously and be unrestricted.
It is important that the relative positions of the pump, cold feed
and open vent are as shown in diagram 5.3.
5.11 Combined Feed and Vent
For combined feed and vent, a 22mm pipe must be fitted in
accordance with BS 5449.
15726
General - All domestic hot water circuits, connections, fittings
must be in accordance with the relevant standards and water
supply regulations.
For GB: Guidance G17 to G24 and recommendation R17 to
R24 of the Water Regulations Guide (for Scotland, the Water
Byelaws 2000, Scotland).
Document G Sanitation, hot water safety and water efficiency,
section 3 of the building regulations, requires that the
installation of an unvented system should be notified to the local
authority Building Controls Department and that the work must
be carried out by a competent person approved at the time by
the Health and Safety Executive, as defined in the approved
document G3.
For IE: The current edition of I.S.813 “Domestic Gas
Installations”.
Where a storage system will not have a vent to atmosphere
the installation must comply with the building regulations and
the Water Supply (water fittings) regulations 1999 and water
byelaws 2000, Scotland, see also the current issue of BS5546
and BS6700.
If fitting to an existing system the local authority should be
informed.
Water System - Open (Vented) Central
Heating System
5.9 Vented DHW System
General - All domestic hot water circuits, connections, fittings
must be in accordance with the relevant standards and water
supply regulations.
For GB: Guidance G17 to G24 and recommendation R17 to
R24 of the Water Regulations Guide (for Scotland, the Water
Byelaws 2000, Scotland).
For IE: The current edition of I.S.813 “Domestic Gas
Installations”.
Diagram 5.3
0020107230 - 01/11 - Glow-worm
- 15 -
INSTALLATION
Water System - Sealed Central Heating
System
5.12 Sealed Water Systems
The installation must comply with the appropriate requirements
of the current issue of BS4814, BS5449, BS6759, BS6798 and
BS7074 Part 1 and 2.
See diagram 5.4 for a suggested layout.
5.13 Safety Valve
A diaphragm type expansion vessel, conforming to the current
issue of BS4814 (see also BS7074 Part 1 and 2) must be connected at a point close to the inlet side of the circulating pump,
see the diagrammatic layout, diagram 5.4.
The expansion vessel volume depends on the total water
system volume and the initial system design pressure. For any
system an accurate calculation of vessel size is given in the current issue of BS5449 and BS7074 Part 1.
Example: For an initial design pressure of 0.7 bar, the minimum
total vessel volume required is 0.063 x Total System Volume.
NOTE: A higher initial design pressure requires a larger volume
expansion vessel.
Guidance on vessel sizing is also given in the current issue of
BS5449 and BS7074 Part 1, for IE refer to the current edition of
I.S.813 “Domestic Gas Installations”.
The charge pressure must not be less than the static head of
the system, that is, the height of the highest point of the system
above the expansion vessel.
14017
A safety valve must be fitted to a sealed system.
It shall be preset, non-adjustable with a lift pressure of 3 bar,
incorporating seating of a resilient material, a test device and a
connection for drain.
The drain from the safety valve must be routed outside the
building, must not discharge above an entrance or window or
any type of public access area, be clear of any electrical fittings
and positioned so that any discharge can be seen.
5.14 Expansion Vessel
Diagram 5.4
- 16 -
0020107230 - 01/11 - Glow-worm
INSTALLATION
SUPPLY
PIPE
A pressure gauge with a set pointer and covering at least 0 to 4
bar (0 to 60 lb/in2) shall be fitted permanently to the system in a
position where it can be seen when filling the system.
BOILER
5.16 Water Makeup
Provision should be made for replacing water loss from the system using a make up bottle mounted in a position higher than
the top point of the system, connected through a non-return
valve to the return side of either the heating circuit or the hot
water cylinder.
Alternatively, provision for make up can be made using a filling
loop.
5.17 Filling a Sealed Water System
11680
5.15 Pressure Gauge
CONTROL
VALVE
DOUBLE
CHECK
VALVE
FLOW
HEATING
CIRCUIT
Provision for filling the system at low level must be made, see
diagram 5.5. There must be no permanent connection to the
mains water supply, even through a non-return valve.
RETURN
HOSE
UNION
TEMPORARY
CONTROL HOSE CONNECTION
VALVE UNION
DRAIN
POINT
Method 1
BOILER
FLOW
RETURN
CONTROL
VALVE
HEATING
CIRCUIT
TYPE CA BACKFLOW
PREVENTION DEVICE
CONTROL
VALVE
SUPPLY
PIPE
AIR GAP
DRAIN
POINT
TUNDISH
Method 2
Diagram 5.5
0020107230 - 01/11 - Glow-worm
- 17 -
6 Installation Preparation
6.1 Appliance Pack
14805
INSTALLATION
BOILER
SECURING
SCREW
Please check the contents of packs as shown in diagram 6.1.
The packs are located in the top polystyrene packing.
Remove the carton sleeve and top pack then lift the boiler and
its polystyrene base support out of the lower pack.
6.2 Site Requirements
The boiler mounting wall should be suitable for the weight of the
appliance and be true and flat.
NOTE: Due to the varied site conditions we do not supply
fixings and advise that the installer should supply those which
are suitable.
6.3 Wall Template
Mark the position of the flue centre, if fitting a side flue, extend
the flue centre line into the corner then 149mm along the
adjacent wall, see diagram 6.2.
For extended side flues, the flue hole centre should be
determined by extending the dashed inclined line on the
template to the side wall, then 149mm along the adjacent wall,
see diagram 6.2. This dashed line is drawn at 44mm/metre
(2.5°) rise from the boiler.
Documentation Pack (not illustrated)
Wall Template, User Instructions,
Installation and Servicing Instructions,
Flue Installation Instructions.
Diagram 6.1
14020
Take the wall template from the document pack located within
the top polystyrene packing and place in the desired position
on the wall, giving due consideration to the required boiler
clearances, see section 3, and the flue you are fitting.
To allow for the flue passing through the wall at this angle a
125mm hole should be drilled irrespective of internal or external
installation.
Remove the wall template whilst drilling the flue hole.
6.4 Flue Hole Cutting
External access flue installation can use a 105mm diameter
core drill.
Internal access only flue installation will need a 125mm
diameter core drill.
NOTE: The flue is designed with an internal fall of 44mm/metre
(2.5°), therefore the hole can be drilled horizontally.
If flue extension pipes are to be used then a core drill size of
125mm is required. This will allow the extension pieces to
slope at 44mm/metre (2.5°) towards the boiler.
- 18 -
Diagram 6.2
0020107230 - 01/11 - Glow-worm
INSTALLATION
14806
7 Boiler Fixing
7.1 Wall Hanging Bracket
The Wall Hanging Bracket is supplied in the main boiler packaging.
Reposition the wall template over the flue hole and mark the
position of the fixing holes for the hanging bracket, see diagram
7.1.
NOTE: Due to the varied site conditions we do not supply
fixings and advise that the installer should supply those which
are suitable.
Drill fixing holes and insert suitable wall plugs.
Direct Rear Flue only - If external access is not available
the flue to be used should be assembled as described in the
separate flue instructions and inserted through the hole in the
wall before fitting the wall hanging bracket.
Diagram 7.1
7.2 Boiler Hanging
14807
IMPORTANT: With regards to the Manual Handling
Operations, 1992 Regulations, the following lift operation
is deemed to be a one man lift, refer to section 16 Manual
Handling.
IMPORTANT: Direct Rear Flue only - The direct rear flue
must be fitted before hanging the boiler, refer to the separate
flue instructions, and the rear outlet cover plate should be
removed.
Lifting the boiler into position, lean the top of the boiler slightly
to the wall and position just above the hanging bracket. Lower
the boiler slowly, push back and engage onto the hanging
bracket making sure the boiler is located over the retaining
bosses, secure with screw provided, see diagram 7.2.
SECURING
SCREW
Diagram 7.2
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- 19 -
INSTALLATION
8.2 Water Connections
14507
Before connection check the supply of local gas.
The gas supply connection is below the boiler, see diagram 8.1.
The whole of the gas installation, including the meter, should
be inspected, tested for tghtness and purged in accordance
with the current issue of BS6891 and in IE the current edition of
I.S.813 “Domestic Gas Installations”.
Provision is made for the water connections to be made from
above the boiler, see diagram 8.1. The position is shown on the
wall template.
Flush out the domestic hot water and the heating systems before connecting to the boiler.
12799
8 Gas/Water and Appliance Connection
8.1 Gas Connection
22mm compression
is the recommended
fixing for servicing
(not supplied)
PRESSURE
TEST POINT
RETURN
GAS SERVICE
ISOLATION
VALVE
Gas Connection
- 20 -
FLOW
GAS SUPPLY
PIPE IN
Water Connections
Diagram 8.1
0020107230 - 01/11 - Glow-worm
INSTALLATION
14508
9 Condensate Connections
9.1 Condensate Drain Connection
The condensate drain connection, is positioned below the boiler
as shown in diagram 9.1. To discharge condensate to a drain,
the drain pipe should have a fall of a least 44mm/metre (2.5°)
away from the boiler.
Condensate should, if possible be discharged into the
household internal drainage system. If this is not practicable,
discharge can be allowed into the external household drains or
a purpose designed soak away, refer to diagram 9.2.
It is recommended that any external condensate drain pipe is
protected and also preferably of 32mm diameter, to prevent
freezing in adverse weather conditions.
The condensate is discharged periodically in ‘slugs’ by siphonic
action.
It is not necessary to provide air breaks or extra traps in the
discharge pipe as there is already a trap inside the boiler. Fitting
an extra trap may cause the boiler siphon to work incorrectly.
Refer to BS5546 or BS6798 for advice on disposal of boiler
condensate.
CONDENSATE DRAIN
CONNECTION
Diagram 9.1
0020107230 - 01/11 - Glow-worm
- 21 -
INSTALLATION
15826
Diagram 9.2
- 22 -
0020107230 - 01/11 - Glow-worm
INSTALLATION
ELECTRICAL
CARTRIDGE
WARNING: This appliance must be earthed. ● This appliance must be wired in accordance with these
instructions. Any fault arising from incorrect wiring cannot be
put right under the terms of the Glow-worm guarantee.
● All system components must be of an approved type.
Electrical components have been tested to meet the equivalent
requirements of the BEAB.
● Do not interrupt the mains supply with a time switch or
programmer.
● Connection of the whole electrical system and any heating
system controls to the electrical supply must be through a
common isolator.
● Isolation should preferably be by a double pole switched
fused spur box having a minimum contact separation of 3mm
on each pole. The fused spur box should be readily accessible
and preferably adjacent to the boiler. It should be identified as
to its use.
● A fused three pin plug and shuttered socket outlet may be
used instead of a fused spur box provided that it is not used in a
room containing a fixed bath or shower.
● The boiler is suitable for installation in bathroom zones 2 and
3.
SECURING
SCREW
13905
10 Electrical Connection
CABLE STRAIN
RELIEF
10.1 Electrical Wiring
Remove the electrical cartridge from the fittings pack.
Diagram 10.1
13457
Remove the securing screw to open the cartridge, see diagram
10.1.
NOTE: There are two screws supplied loose in the electrical
cartridge, these will be required to secure the cartridge into the
electrical interface housing.
Slacken the cable strain relief screws in the electrical cartridge,
see diagram 10.1.
Route the mains supply and system cables through the strain
relief and connect to the relevant plug, see diagram 10.2.
10.2 Pump Wiring
Ensure that a seperate pump supply cable is routed through the
strain relief and connected to the relevant plug, see diagram
10.2.
Slacken the cable strain relief and route the pump electrical
supply cable and connect as shown in diagrams 10.1 and 10.2.
Diagram 10.2
0020107230 - 01/11 - Glow-worm
- 23 -
INSTALLATION
Close the cartridge and secure with the previously removed
screw.
Push the electrical cartridge into the interface housing on
completion of the wiring, see diagram 10.3.
Secure with the two cartridge retaining screws provided in the
cartridge body.
13906
10.3 Electrical Cartridge Securing
FIXING
SCREWS
10.4 Electrical Connections - Testing
Carry out preliminary electrical system checks as below:
1. Test insulation resistance to earth of mains cables.
2. Test the earth continuity and short circuit of cables.
3. Test the polarity of the mains.
NOTE: If you require to test the appliance refer to section 13.
ELECTRICAL
CARTRIDGE
Diagram 10.3
14507
11 Commissioning
IMPORTANT: At the time of commissioning, complete all
relevant sections of the Benchmark Checklist located in the
inside back pages of this document.
11.1 Preliminaries - All Systems
DO NOT operate the boiler without water.
The commissioning should be carried out by a competent
person approved at the time by the Health and Safety
Executive in accordance with the current issue of BS6798.
Make sure that the system has been thoroughly flushed out with
cold water and that all cleanser, if used, has been removed.
With the gas service isolation valve closed, with no demand
from any external controls and the power supply to the boiler
switched off, test for gas soundness and purge air from the gas
supply.
11.2 Filling the Heating Circuit
With the gas service isolation valve closed and with no demand
from any external controls.
1. Fill the heating system.
Sealed system only - fill the system to a pressure of 1.0bar.
2. Vent all air from the system - repeat as neccessary until the system is full and all the air has been vented.
PRESSURE
TEST POINT
GAS SERVICE
ISOLATION
VALVE
GAS SUPPLY
PIPE IN
Diagram 11.1
11.3 Gas Supply
The gas valve is factory set for natural gas (G20) and should
need no adjustment. Turn on the gas supply at the isolation
valve, see diagram 11.1. Check the supply pressure at the
pressure test point is 20mbar.
- 24 -
0020107230 - 01/11 - Glow-worm
INSTALLATION
14513
MODE
MODE
Diagram 11.2
Commissioning should only be carried out by a competent
person approved at the time by the Health and Safety
Executive.
11.4 Initial Lighting
NOTE: The combustion for this appliance has been
checked, adjusted and preset at the factory for operation
on natural gas (G20) as defined on the appliance data label.
Do not adjust the Gas/Air ratio valve.
No measurement of the combustion is necessary, having
checked :
● the appliance has been installed in accordance with the instructions.
● the integrity of the flue system and flue seals.
● that all internal/external controls are calling for heat.
● the gas service isolation valve, diagram 11.1, is open.
As an option, a chargeable boiler performance and function
service can be provided by Glow-worm Service by calling
telephone No. 01773 828100.
DO NOT operate the boiler without water.
The lighting procedure of the boiler is fully automated.
Refer to diagram 11.2.
● With no demand from any external controls, switch on the
electrical supply to the boiler.
● Open the gas service isolation valve, see diagram 11.1.
● The appliance will enter a self checking routine then the fan should start and the ignition will commence.
The boiler, if necessary, will automatically repeat the ignition sequence a further 4 times.
0020107230 - 01/11 - Glow-worm
● If the burner fails to ignite “F1” will be displayed, initially, this may be due to air in the gas supply line.
● Once the system has been purged of air. Press and hold the
“ Mode “ button of the boiler user controls for 2 seconds, the
will flash. Use the “SELECTOR”
Central Heating symbol,
buttons to adjust CH temperature.
After 10 seconds of inactivity the display will reset to indicate
the water temperature.
● Turn ON your external controls and select the room
temperature required.
The boiler will operate automatically.
NOTE: The display will indicate the Heating system water
temperature or a fault code if in a fault condition.
11.5 Check the Gas Inlet Pressure & Gas
Rate
The supply from the governed meter must be of adequate size
to provide a steady inlet working pressure of 20mbar (8in wg) at
the boiler. On completion, test the gas installation for tightness
using the pressure drop method and suitable leak detection
fluid, purge as necessary.
NOTE: Due to the modulating operation of the boiler and the
need to check the gas inlet pressure and measure the gas rate
at maximum rate, it will be necessary to force it to maximum.
Press the “reset” button on the controls fascia, release
and immediately press and hold in the “+” button. After
approximately 5 seconds “Hi” will be displayed. Pressing
the mode button when “Hi” is selected will force the boiler
to maximum rate, the display will flash between “Hi” and the
“default display” this will indicate the boiler has been forced to
maximum.
- 25 -
INSTALLATION
Operational Gas Inlet Pressure
With ALL other gas appliances operating, check the operational
supply pressure at the gas service isolation valve test point, see
diagram 11.1.
The nominal supply pressure for Natural Gas (G20) is 20mbar.
Turn the taps and appliances off, then disconnect the pressure
gauge.
Additionally the safe nominal maximum heat input of the
appliance can be achieved at an inlet pressure down to 15mbar.
NOTE: The BURNER PRESSURE cannot be measured.
Gas Rate
Make sure that ALL other gas burning appliances and pilot
lights are off.
Check the gas rate using the gas meter test dial and stop
watch, at least 10 minutes after the burner has lit.
The approximate maximum gas rates are:
APPROXIMATE GAS RATES
MODEL NATURAL GAS G20
m3/h
ft3/h
12hx
1.28
45
15hx
1.60
56.5
18hx
1.93
68
24hx
2.58
91
30hx
3.26
115
35hx
3.8
134
Ensure that the external controls are calling for heat.
Fully open all radiator valves, flow control valve and bypass
valve if fitted.
Balance the radiators as required and if fitted adjust flow
control valve to give the required system differential. Turn off
all radiators that can be shut off by the user and check to see
if less than the maximum differential allowed of 200C can be
achieved across flow and return.
NOTE: Allow the system to reach maximum temperature then
switch off the boiler by isolating from the electrical supply.
Drain the entire system rapidly whilst hot, using the drain tap
at the lowest part of the system. Fill and vent the system as
described previously in section 11.2
Lock or remove the handle from controls valve, if fitted.
Adjust the boiler temperature controls and any system controls
to their required settings.
11.8 Completion
Ensure that the magnetic lighting instruction label is placed on
the surface of the boiler casing.
GB: It is a requirement that the “Benchmark” Installation
Commissioning and Service Record is completed and left wth
the user.
IE: it is necessary to complete a “Declaration of Conformity” to
indicate compliance to I.S.813. An example of this is given in
the current edition of I.S.813.
11.6 Range Rating
The boilers are fully modulating, therefore it is not necessary to
range rate them, however, if desired, you can adjust the boiler
in 1kW increments between 10 and maximun output of your
appliance, as follows:
a) Press and hold the ‘MODE’ and “+” button for 5
seconds. The display will change to flashing ‘0’.
b) Use the ‘+’ or ‘-’ button to scroll to 96.
c) Press and hold ‘MODE’ 5 seconds to confirm.
d) The display now shows a flashing ‘d. 0’.
e) The part load setting is displayed in kW.
Press ‘MODE’ the max rate will be indicated, to
change the value to the desired setting, use the ‘+’ or
‘-’ button.
f) Press ‘MODE’ for 5 sec to confirm the new setting has
been saved.
g) Press and hold ‘MODE’ and “+” to exit.
kW
m3/hr
ft3/hr
kW
m3/hr
ft3/hr
35
34
33
32
31
30
29
28
27
26
25
24
23
3.7
3.6
3.5
3.4
3.3
3.2
3.1
3.0
2.9
2.8
2.6
2.5
2.4
131
127
124
120
117
113
109.5
106
102.4
98.9
91.8
88.3
84.8
22
21
20
19
18
17
16
15
14
13
12
11
10
2.3
2.2
2.1
2.0
1.9
1.8
1.7
1.6
1.5
1.4
1.3
1.2
1.12
81.2
77.7
74.2
70.6
67.1
63.6
60.0
56.5
53.0
49.5
45.9
42.4
38.9
- 26 -
11.7 Heating System
11.9 Instruct the User
● Demonstrate, then instruct the User about the lighting
procedure and heating system controls operation.
● Advise that to ensure the continued efficient and safe
operation of the boiler it is recommended that it is checked
and serviced at regular intervals. The frequency of servicing
will depend upon the installation conditions and usage, but in
general, once a year should be enough.
● Draw attention, if applicable, to the current issue of the Gas
Safety (Installation and Use) Regulations, Section 35, which
imposes a duty of care on all persons who let out any property
containing a gas appliance in the UK.
● The user shall not interfere with or adjust sealed components.
● It is the Law that any servicing is carried out by a competent
person approved at the time by the Health and Safety
Executive.
● Advise the user that, like all condensing boilers this appliance
will produce a plume of condensation from the flue terminal in
cool weather. This is due to the high efficiency and hence low
flue gas temperature of the boiler.
● Advise the user of the precautions necessary to prevent
damage to the system, boiler and the building, in the event of
the heating system being out of use during frost or freezing
conditions.
● Advise the user that the permanent mains electrical supply
SHOULD NOT be switched off, as the built in frost protection
and pump saver program will not operate.
● Advise the User if the mains electricity and gas are to be
turned off for any long periods during severe weather, it is
recommended that the whole system, including the boiler,
should be drained to avoid the risk of freezing.
NOTE: Sealed System: Contact your installation/servicing
company as draining, refilling and pressurising MUST be
carried out by a competent person approved at the time by the
Health and Safety Executive.
● Leave these instructions and the ‘Benchmark’ Installation,
Commissioning and Service Record with the user.
0020107230 - 01/11 - Glow-worm
MAINTENANCE
1.
2.
3.
4.
5.
6.
IMPORTANT NOTES:
To ensure the continued efficient and safe operation of the boiler it is recommended that it is checked and serviced at regular
intervals. The frequency of servicing will depend upon the particular installation and usage, but in general once a year should
be enough.
It is the Law that any servicing is carried out by a competent person approved at the time by the Health and Safety
Executive.
Before commencing with a service or replacement of parts the boiler should be isolated from the electrical supply and the gas
supply should be turned off at the gas isolation valve.
When replacing a part on this appliance, use only spare parts that you can be assured conform to the safety and
performance specification that we require. Do not use reconditioned or copy parts that have not been clearly authorised by
Glow-worm.
If any electrical connections have been disconnected and after their connection, checks to the earth continuity, polarity,
short circuit and resistance to earth must be repeated using a suitable multimeter, as described in section 13.
After servicing, complete the relevant Service Interval Record section of the Benchmark Checklist located in the inside back
pages of this document.
COMBUSTION CHECK AND SETTING THE AIR/
GAS RATIO VALVE
12 Servicing
General Inspection
● Remove the front casing panel, see diagram 12.2 and hinge
down the control box. Taking care not to touch any internal
components, proceed as follows:
● Connect the CO2 combustion analyser to the relevant test
point, see diagram 12.1.
15445
Prior to, during servicing and after any maintenance or changed
parts, the following must be checked.
● The integrity of the flue system and flue seals.
● The integrity of the appliance combustion circuit and relevant seals.
● Electrical, gas and water connections.
● System pressure.
● the combustion performance, refer to the following procedure.
● The operational gas inlet pressure and gas rates, refer to the
commissioning section paragraph 11.5.
Correct any fault before continuing.
COMPETENCY TO CARRY OUT THE CHECK OF
COMBUSTION PERFORMANCE
NOTE: BS 6798: 2009 Specification for installation and
maintenance of gas-fired boilers of rated input not exceeding
70kW net advises that:
● The person carrying out a combustion measurement must
be assessed as competent in the use of a flue gas analyser
and the interpretation of the results.
● The flue gas analyser used should be one meeting the
requirements of BS7927 or BS-EN50379-3 and be calibrated in
accordance with the analyser manufacturers’ requirements.
● Competence can be demonstrated by satisfactory completion
of the CPA1 ACS assessment, which covers the use of
electronic portable combustion gas analysers in accordance
with BS 7967, parts 1 to 4.
● Ensure that the gas analyser is set to the correct fuel
setting.
● Press and hold the “ Mode “ button of the boiler user controls
for 2 seconds, the Central Heating symbol,
will flash, refer to
commissioning section. The boiler should fire automatically.
NOTE: Safe combustion can only be verified by measuring CO/
CO2 ratio. This must not exceed the value shown in the table
below.
G20 BURNER % CO2
MODEL
CHECK
All MODELS
8.8 to 9.8
0020107230 - 01/11 - Glow-worm
SETTING
9.2
+0.3
- 0.3
CO/CO2
ratio
0.004
Diagram 12.1
1. Maximum Rate Check and Adjustment
NOTE: To verify the maximum gas rate CO2 setting the
appliance must be checked at the maximum rate first. Press the
“reset” button on the controls fascia, release and
immediately press and hold in the “+” button. After
approximately 5 seconds “Hi” will be displayed. Pressing
the mode button when “Hi” is selected will force the boiler
to maximum rate, the display will flash between “Hi” and the
“default display” this will indicate the boiler has been forced to
maximum. Wait until the CO2 value is stable and check that
the value is within the range specified in table in the “check”
column.
If the combustion reading is not within the acceptable values
AND the integrity of the complete flue system and combustion
circuit seals have been verified and the inlet gas pressure
(and gas rate) have been verified, then, it will necessary to
adjust the combustion rate of the appliance.
NOTE: Adjustment is made by turning the gas valve throttle
an ⅛ of a turn, waiting 1 minute to allow the appliance to
stabilise before checking or making further adjustments.
- 27 -
MAINTENANCE
Before commencing with a service or replacement of parts.
The boiler should be isolated from the electrical and gas
supplies.
14291
● Rotate the “throttle”(anti-clockwise to increase), to the
required CO2, refer to diagram 12.4 and the “SETTING” column
in the table.
● Exit the forced rate function, press the “mode” and “+”
buttons simultaneously, this will reset the boiler to the default
display. Now proceed to check the minimum rate adjustment.
2. Minimum Rate Check and Adjustment
● Now check the minimum gas rate CO2 setting: Press
and release the “reset” button on the controls fascia, then
immediately press and hold in either of the “+” buttons. After
approximately 5 seconds “Hi” will be displayed. Pressing the
“+” or “-” buttons will toggle between “Hi” and “Lo”. Press the
mode button when “Lo” is selected, this will force the boiler to
minimum rate and the display will flash “Lo”, indicating the boiler
is operating at minimum.
● Wait until the CO2 value is stable and check that the value is
within the range specified in table in the “check” column.
If adjustment is necessary, proceed as follows:
NOTE: Adjustment of the CO2 at minimum rate is very
coarse and should not be adjusted more than an ⅛ of
a turn at a time. Wait 1 minute to allow the appliance to
stabilise before checking or making further adjustments.
● Gradually rotate the “offset adjustment” (anti-clockwise to
decrease) to the required CO2, refer to diagram 12.4 and the
“SETTING” column in the table.
● Exit the minimum rate function, press the “mode” and “+”
buttons simultaneously, this will reset the boiler to the default
display.
3. Re-Check CO2 and check the CO/CO2 combustion ratio.
GAS RATE CHECK
Diagram 12.3
12776
Check the gas rates as described in the commissioning
section.
13554
● Re-check the maximum and minimum CO2 values to ensure
that they are within the “setting” limits in the table then check
the CO/CO2 combustion ratio does not exceed the value in the
CO/CO2 column of the table. If the CO/CO2 ratio exceeds the
value in the table, a complete servicing of the appliance will be
necessary, refer to section 12.1.
If the CO2 and the CO/CO2 ratio falls within the tolerances
quoted, exit the function press the “mode” and “+” buttons
simultaneously, this will reset the boiler to the default display.
Remove the analyser probe and replace the cap on the
sampling point, replace the controls fascia, inner and front
casing panels.
IMPORTANT: Remember to replace the sample point cap on
completion of the test.
Diagram 12.2
COMPLETION
If it is not possible to achieve the required results for either
the combustion or gas rates, it will be necessary to complete
a full service of the appliance and then repeat the combustion
check procedure. If after servicing and adjustment of the
appliance the combustion values are still unacceptable and
after further remedial work has been carried out, the appliance
must be disconnected until the CO/CO2 ratio is acceptable.
Advice can be sought from the Glow-worm Technical Helpline.
12.1 Servicing
NOTE: If the Combustion CO2, CO/CO2 ratio & Gas rate
checks did not require adjustment then it will not be necessary
to complete a full service.
All routine servicing requirements can be achieved by the
removal of the front panel, see diagram 12.2. Position the
control box into the service position, see diagram 12.3.
- 28 -
Diagram 12.4
0020107230 - 01/11 - Glow-worm
MAINTENANCE
NOTE: If the functional checks did not indicate poor
combustion then it is not necessary to service this
component.
14406
12.4 Spark Electrode
Ease the securing clips away from the sump to release the
retaining catch then push the flue hood up to disengage from
the sump, see diagram 12.5.
To remove, swivel flue hood 90o and pull down and out, see
diagram 12.5.
Check seal for wear or damage and replace if necessary.
IMPORTANT: Do not allow fixings, nuts, screws, etc. to fall
into the open flue hood sump, use a temporary cover whilst
removing any parts.
Disconnect the spark electrode plug and earth lead. Remove
the two securing screws and withdraw the spark electrode
carefully from the combustion chamber, see diagram 12.6.
Inspect the tips for damage.
Check the electrode gasket for signs of damage and replace if
necessary.
14407
Clean away any debris and check the spark gap is 4mm.
12.5 Burner
NOTE: If the functional checks did not indicate poor
combustion then it is not necessary to service this
component.
Disconnect the gas supply at the gas valve and electrical
connections, see diagram 12.7.
The Silencer (front) is a push fit, so there is no need for tools to
remove or fit, see diagram 12.8.
Release the igniter unit support bracket, see diagram 12.9.
Remove the fan retaining bracket.
To ease removal of the securing nut from the fan retaining
bracket, a flat bladed screwdriver can be used in the position
shown and gently levered down as indicated, see diagram
12.10.
Remove the fan and gas valve assembly.
Check the spark electrode gap is 4mm. Clean and adjust as
necessary, see diagram 12.6.
14408
The silencer (rear) is a push fit so no tools are required for its
removal or fitting, see diagram 12.11.
Diagram 12.5
It should not be necessary to remove the spark electrode from
the burner during servicing.
Remove the flanged nuts and studs that secure the burner, note
that two studs at the rear also hold the fan clamping bracket,
see diagram 12.12.
Clean the burner with a soft brush taking great care not to
damage the surface of the burner. DO NOT use wire or sharp
instruments to clean the mesh of the burner.
NOTE: The burner gasket should be inspected but will not need
replacing unless there are signs of wear or damage.
Follow the tightening sequence when re-fitting the burner, see
diagram 12.12.
Diagram 12.6
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- 29 -
MAINTENANCE
14409
14079
SECURING
SCREW (3)
ELECTRICAL
CONNECTIONS
SECURING
NUT
SUPPORT
BRACKET
IGNITION
LEAD
IGNITER
UNIT
GAS
VALVE
SPADE
CONNECTOR
EARTH
CONNECTION
Diagram 12.9
14081
TUBING
NUT
ELECTRICAL
CONNECTION
(removed)
GAS
PIPE
Diagram 12.7
FAN
13128
FAN
RETAINING
BRACKET
SECURING
NUT
Diagram 12.10
14288
Diagram 12.8
Diagram 12.11
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MAINTENANCE
12.6. Heat Exchanger
12.8 Casing panel seal check
NOTE: If the functional checks did not indicate poor
combustion then it is not necessary to service this
component.
NOTE: If the functional checks did not indicate poor
combustion then it is not necessary to service this
component.
Remove loose debris from inside the heat exchanger using a
soft brush and vacuum cleaner.
Check the condition of the seal and replace if worn or damaged.
Carefully flush by spraying water into the heat exchanger, any
remaining debris should pass through the condensate trap
(Ensure the water is kept away from electrical components).
To replace remove the old seal and thoroughly clean the casing
surfaces. Fit the new seals, these are supplied to the correct
lengths and are in four pieces, for use on the sides, top and
bottom.
12.9 Service Completion
12.7 Condense Trap and Siphonic Drain
The condensate trap and siphonic drain does not normally need
servicing unless material deposits exceed beyond the service fill
level, see diagram 12.13.
Re-check the combustion as described at the beginning of this
section.
On completion of the service the “Benchmark” Service Record
should be completed.
To clean the condense trap remove the sump and rinse with
water.
SECURING
NUTS (6)
14089
14410
FAN CLAMPING
BRACKET
LOCATING
SCREW
CONDENSE
TRAP AND SIPHONIC
DRAIN
SUMP
Turn anti-clockwise
to remove
BURNER
14397
SERVICE FILL LEVEL
Diagram 12.13
14460
Diagram 12.12
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- 31 -
MAINTENANCE
13.1 Preliminary fault finding
Diagram 13.1
13845
The following checks should be performed before proceeding
onto specific diagnostics:
• Check the external electrical supply to the boiler is on and a supply of 230V is present at the ‘L’ and ‘N’ terminals at the installer interface.
For access remove and open the electrical cartridge, see diagrams 10.3. and 10.1.
Test at the ‘L’ and ‘N’ terminals on the installer interface, refer to diagrams 10.2 and 13.4.
• Check the electrical installation and appliance, carry out tests for earth continuity, polarity, short circuit and resistance to earth, using a suitable multimeter.
An aid to test
Remove the front casing panel, see diagram 13.1 and hinge down the control box.
Unclip the rear cover to gain access to the main PCB.
Carry out the tests at connector plug X17, see diagram 13.2. Check chassis earth at a bare metal point on the boiler.
• Check that there is a gas supply to the boiler and the gas service isolation valve is turned on, see diagram 8.1.
• Check pressure at the gas service isolation valve, refer to section 13.4.
• Check that the heating system pressure indicates at least 1mb, if not, fill and vent the system as described in section 13.2.
• Check that all external controls are on.
14291
13 Fault Finding
• Check the functional flow diagram, 13.5.
13.2 Fault Codes
Fault codes take priority over all other display functions in the
event of a fault occuring, refer to diagram 13.6.
If multiple faults occur the codes will be displayed for approx.
2 seconds, alternatively.
13.3 Fault Memory
The Fault memory stores details of the ten most recent faults.
Diagram 13.2
To access this menu, refer to diagram 13.3:
b) The display will stop flashing and alternate between the
fault memory number and the fault code.
14028
a) Press and hold ‘MODE’ and ‘-’ buttons for 5 seconds.
c) Press ‘+’ button to scroll through the fault memory
(Position 1 is most recent), see fault codes.
To exit this menu, press the ‘MODE’ button.
13.4 Diagnostic Menu
The Diagnostic Menu provides the ability to view and
change certain parameters. See diagram 14.8 for available
parameters.
Diagram 13.3
13.5 Status Codes
The status codes provide information about the current
operating condition of the boiler and can be accessed through
the diagnostic display, refer to diagram 13.7.
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0020107230 - 01/11 - Glow-worm
MAINTENANCE
13917
KEY
br
b
g/y
gy
g
bk
y
r
w
or
p
pk
BROWN
BLUE
GREEN/YELLOW
GREY
GREEN
BLACK
YELLOW
RED
WHITE
ORANGE
PURPLE
PINK
GAS
CONTROL
VALVE
HEATING FLOW
THERMISTOR
FAN
w
r wy
gy
r
bk
b
HEATING
RETURN
THERMISTOR
IGNITER
UNIT
bk bk b
IGNITION
ELECTRODE
g/y
g/y
br
g/y
bk
b
b
br
g/y
g/y
b
br
w
b
r
w
gy
r
r
MAIN CONTROL
BOARD
r
APPLIANCE
INTERFACE
BOARD
FLEXICOM HX
Diagram 13.4
0020107230 - 01/11 - Glow-worm
- 33 -
MAINTENANCE
13012
Diagram 13.5
- 34 -
0020107230 - 01/11 - Glow-worm
MAINTENANCE
In all circumstances press the reset button to clear the fault. If the fault persists, consult the table below.
FAULT CODES
14029
Diagram 13.6
0020107230 - 01/11 - Glow-worm
- 35 -
MAINTENANCE
State list - To access the state lists the ‘-’ button must be pressed for longer than 5 seconds until it
begins to flash ‘S’ and then a number to indicate the state. The state numbers are given below.
13131
STATE LISTS
Diagram 13.7
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0020107230 - 01/11 - Glow-worm
MAINTENANCE
To enter the diagnostics menu follow the procedure below:Press and hold the ‘MODE’ and ‘+’ buttons for approx 5 seconds until the screen changes. Use the ‘+’ or ‘-’ button to select the
number 96, this is the password. Hold the ‘MODE’ for approx 5 seconds when 96 is selected, when the screen changes release
the button. The screen will flash between ‘L1’ and a number. ‘L1’ indicates you have level 1 access, the number indicates
the diagnostic number below. Use the ‘+’ and ‘-’ to cycle through the selections below. To select a diagnostic number press
the ‘MODE’ button when the correct number is selected. The display will show the parameter value of the diagnostic number
selected. To return to the diagnostic number selector simply press the ‘MODE’ button. To change the parameter use the + or
- buttons. Once the value has been changed it must be saved by holding the ‘MODE’ button for approximately 5 seconds. This
will return to the diagnostic number selector.
DIAGNOSTIC CODES - LEVEL 1
Installer Access
Range
N/A
N/A
14725
Description
Flow temperature setpoint
intelligent control
Status central heating pump
Status additional heating pump (option)
d.27
Option Relay 1
d.28
Option Relay 2
Reserved for future use
> 8 no flame < 4 good flame
Minutes
Quantity (in hundreds)
Digital regulator status
d.91
Internal Programmer type (for use with Options board kit) 0:24 hour (default)
d.99
State List
1:7 day
(see diagram 14.7)
Indicates read and write function - all other diagnostics are read only
Diagram 13.8
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- 37 -
MAINTENANCE
14 Replacement of Parts
14.6 Flue Hood
14.1 General
For access, refer to section 14.1.
Replacement of parts must be carried out by a competent
person approved at the time by the Health and Safety
Executive.
Replacement parts that have associated components that need
replacing on removal, ie. ‘O’ ring seals, gasket, etc; will be
supplied and should be fitted.
Before replacing any parts the boiler should be isolated from
the mains electric supply and the gas should be turned off at the
gas service isolation valve on the boiler, see diagram 14.1.
Ensure that components with electrical connections are
disconnected before removal.
Unless stated otherwise parts are replaced in the reverse order
to removal.
After replacing any parts always test for gas tightness and if
necessary carry out functional test of the controls.
For replacement of parts the front casing of the boiler will
need to be removed. To remove undo the two screws on the
underside of the front casing and lift off.
The side panels can be removed to aid replacement of parts.
To hinge a side panel undo and remove the four screws
securing each side panel to the boiler, two below and two at the
top.
14.2 Igniter Unit
Pull the flue hood securing clips away from the flue hood sump
and push flue hood up slightly towards flue hood top, see
diagram 12.5.
To remove swivel flue hood 900 and pull down and out towards
front of boiler.
14.7 Fan/Gas valve assembly
For access, refer to section 14.1.
Undo the tubing nut to remove the gas valve from the gas pipe
and any electrical connections, see diagram 12.7.
Remove the securing nut holding the fan retaining bracket,
press down on burner to ease removal of securing nut. Slide
out the fan retaining bracket.
Lift front of bracket away from stud and pull forward to release
the fan, see diagram 12.10.
Lift fan/gas valve assembly up and forward away from locating
studs.
Remove fan gasket and replace.
To replace the fan and retaining bracket correctly, insert into
slots on fan clamping bracket and locate onto lugs on the
burner, see diagram 12.10.
14.8 Silencer assembly (rear)
Remove ignition lead and electrical connections then remove
igniter unit by removing two securing screws, see diagram 12.9.
For access, refer to section 14.1.
Remove the fan/gas valve assembly, see section 14.7.
Pull Silencer rear away from fan/gas valve assembly.
The rear silencer is a push fit so no tools or fixings are required
for its removal or fitting, see diagram 12.11.
14.3 Ignition Lead
14.9 Spark Electrode
For access, refer to section 14.1.
For access, refer to section 14.1.
Pull the spark plug style connector off the spark electrode and
the spade connector connected to the igniter unit, see diagrams
12.6 and 12.9.
Remove the two securing nuts.
For access, refer to section 14.1.
Remove the spark plug lead and earth lead.
14.4 Silencer Assembly (front)
Withdraw the spark electrode by slowly pulling up and leaning it
forward towards the centre of the heat exchanger to ensure that
the electrode does not foul on the hole in the burner casing.
For access, refer to section 14.1.
Check spark gap, see diagram 12.6.
The silencer is a push fit so no tools or fixings are required for
its removal or fitting, see diagram 12.8.
14383
Pull forwards to remove.
PRESSURE
TEST
POINT
14.5 Gas Valve
Remove the three securing screws, holding the gas valve to the
fan, see diagram 12.7.
Remove the gas valve.
After re-fitting check the combustion CO2 and adjust if
necessary, refer to section 12.1, Combustion Check.
After assembly test for gas tightness and purge in accordance
with the current issue of BS6891or in IE, the current edition of
I.S.813 “Domestic Gas Installations”.
CONDENSATE
DRAIN
GAS SERVICE
ISOLATION VALVE
GAS SUPPLY IN
Diagram 14.1
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MAINTENANCE
12964
14.10 Burner
For access, refer to section 14.1.
Remove igniter unit, flue hood, fan and gas valve assembly and
spark electrode lead, refer to relevant sections.
Remove the flanged nuts and studs that secure the burner, note
that two studs at the rear also hold the fan clamping bracket,
see diagram 12.10.
NOTE: The burner gasket should be inspected but will not need
replacing unless there are signs of wear or damage.
IMPORTANT: Do not allow fixings, nuts, screws, etc. to fall
into the open flue hood sump, use a temporary cover whilst
removing any parts.
14.11 Condensate Trap
For access, refer to section 14.1.
Remove securing screw, see diagram 12.13.
Disconnect the flexible condense drain pipe from the external
plastic drain pipe beneath the boiler.
Carefully pull the condensate trap down and forward so as not
to spill its contents. The trap shoud be removed complete with
the sealing grommet and flexible condensate drain pipe.
14.12 Heating Flow Thermistor
FLOW PIPE
HEATING FLOW
THERMISTOR
Diagram 14.2
For access refer to section 14.1
Remove the silencer front, fan/gas valve assembly and flue
hood for access. See relevant sections.
Refer to diagram 14.2.
0020107230 - 01/11 - Glow-worm
- 39 -
MAINTENANCE
For access, refer to section 14.1.
Refer to diagram 14.3.
Remove the electrical connections from the thermistor.
Remove the retaining clip from the return pipe.
Remove the thermistor from the retaining clip.
Note that the polarity of the wiring to thermistor is unimportant.
14379
14.13 Heating Return Thermistor
RETURN PIPE
14.14 Heat Exchanger
For access, refer to section 14.1.
Drain down the boiler heating circuit
Remove the silencer front
Pull forwards to remove.
The silencer is a push fit so no tools or fixings are required for
its removal or fitting, see diagram 12.8.
Remove the flue hood front
Ease the securing clips away from the sump to release the
retaining catch then push the flue hood up to disengage from
the sump, see diagram 12.5.
Remove the igniter unit with support bracket
Disconnect the electrical connections and ignition lead.
Diagram 14.3
14384
To remove, swivel flue hood 90° and pull down and out, see
diagram 12.5.
HEATING RETURN
THERMISTOR
RETURN
PIPE
Release the igniter unit support bracket.
Remove the igniter unit assembly, see diagram 12.9.
Remove the gas valve/fan
Disconnect the tubing nut at the gas valve, see diagram 12.7.
Remove the fan retaining bracket, see diagram 12.10.
To ease removal of the securing nut from the fan retaining
bracket, a flat bladed screwdriver can be used in the position
shown and gently levered down as indicated.
Remove the spark electrode plug and earth connection.
Remove the fan and gas valve electrical connections.
Remove the fan and gas valve assembly.
Remove the condensate trap
DRAIN
POINT
FLANGED
ELBOW
Diagram 14.4
14278
Remove the drain outlet pipe from the base of the trap, see
diagram 15.1. Remove the condensate drain securing screw
and carefully pull the trap forward, see diagram 12.13.
RETAINING
CLIP
Drain the heat exchanger
Drain the heat exchanger using the drain point on the right hand
side of the heat exchanger, see diagram 14.4.
Diagram 14.5
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MAINTENANCE
Remove the heat exchanger
Remove the burner
Undo the screws securing the flanged elbow on the top right
hand side of the heat exchanger and remove the retaining clip
from the flanged elbow, see diagram 14 5.
Remove the six flanged nuts and two studs that secure the
burner, note that the two studs also hold the fan clamping
bracket, see diagram 14.7.
Remove retaining clip from the flanged elbow on the bottom of
the heat exchanger, see diagram 14.4.
Taking great care not to damage the surface of the burner.
Remove screws securing the heat exchanger, one on top and
one underneath the heat exchanger, see diagram 14.6.
Lift up heat exchanger slightly to disengage it from its hanging
bracket.
Remove the heat exchanger by pulling forward, then pulling to
the right to disengage the return pipe and tilting backwards to
ease removal complete with sump. Discard the heat exchanger
and flanged elbows.
NOTE: Replace the burner gasket and follow the tightening
sequence when re-fitting the burner, see diagram 14.7.
NOTE: Fit all replacement gaskets and seals when re-fitting
parts.
Refer to Section 11.
Fill the boiler heating system.
Re-pressurise (sealed sysem only)
Check for any leaks.
Vent all air from the system.
14385
Test for gas tightness, earth continuity, polarity, short circuit and
resistance to earth.
Light the boiler and carry out functional checks.
14402
SECURING
SCREW
HEAT
EXCHANGER
(with the burner and flow pipe
removed for clarity)
SECURING
SCREW
DRAIN
POINT
Diagram 14.6
0020107230 - 01/11 - Glow-worm
Diagram 14.7
- 41 -
MAINTENANCE
14.15 Casing Seal
14.18 Fuse - Main PCB - Control Box
Refer to Section 12.8.
For access, refer to section 14.16.
The fuse is located at the top left hand corner of the main PCB,
see diagram 14.8.
14.16 Access to User interface and Main
PCB
14.19 Installer Interface Electrical Cartridge
For access, refer to section 14.1.
Remove the Installer Interface securing screw accessed from
beneath the boiler.
Hinge down the control box and unclip the rear cover to gain
access.
Carefully pull down the electrical cartridge, disconnect the
cables.
Remove electrical connections from main PCB noting their
positions for replacement.
Unclip main PCB and remove, see diagram 14.8.
13003
Unclip user interface and remove.
For replacement, see diagram 14.9 and ensure that the user
interface connection cable is refitted.
NOTE: When re-fitting any of the control boards make sure you
support the control box to avoid straining hinges as you push
down and clip back into place.
14.17 Control Box
For access, refer to section 14.1.
Hinge down the control box and unclip the rear cover to gain
access.
Remove relevant electrical connections from main PCB and
grommets from the control box.
MPORTANT: Support the control box whilst undoing the hinges.
Remove the hinge securing screws accessed from beneath the
boiler and remove the control box, see diagram 14.10.
Diagram 14.9
13004
13003
Diagram 14.8
- 42 -
Diagram 14.10
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MAINTENANCE
15 Spare Parts
Key No.
Part No.
Description
GC No
1
0020020734
Fan
H42723
2
0020020763
Igniter unit
H42773
3
0020020781
Heating flow & return thermistor (2)
H42792
4
0020020735
Gas valve 12hx - 30hx H42724
4
0020059600 Gas valve 35hx H69002
5
0020020731
Spark Electrode
H42720
6
0020020728
Burner 12hx - 30hx
H42718
6
0020059601
Burner 35hx
H68999
7
0020023826
User interface
H42784
8
0020023825
Main P.C.B.
H42783
13013
2
3
1
4
5
6
7
8
0020107230 - 01/11 - Glow-worm
Diagram 15.1
- 43 -
MAINTENANCE
16 Manual handling
IMPORTANT. With regards to the Manual Handling Operations, 1992 Regulations, the following lift operation exceeds the
recommended weight for a one man lift.
General recommendations when handling
Clear the route before attempting the lift.
Ensure safe lifting techniques are used – keep back straight – bend using legs. Keep load as close to body as possible. Do not twist – reposition feet instead. If 2 persons performing lift, ensure co-ordinated
movements during lift. Avoid upper body/top heavy bending - do not
lean forward/sideways. Recommend wear suitable cut resistant gloves
with good grip to protect against sharp edges and ensure good grip.
Always use assistance if required.
Removal of carton from delivery van
Recommend 2 person lift or 1 person with use of sack truck. If 1
person is performing lift, straddle the load, tilt and place carton into position on truck. Recommend secure appliance onto truck with suitable
straps. Ensure safe lifting techniques are used – keep back straight
– bend using legs. Keep load as close to body as possible. If 2 persons
performing lift, ensure co-ordinated movements during lift. Always use
assistance if required.
Carriage of carton from point of delivery to point
of installation – ground floor.
Recommend 2 person lift or 1 person with use of sack truck. If 1 person
is performing lift, straddle the load, tilt and place carton into position on
truck. Recommend secure appliance onto truck with suitable straps.
Ensure safe lifting techniques are used – keep back straight – bend
using legs. Keep load as close to body as possible. If 2 persons performing lift, ensure co-ordinated movements during lift. Clear the route
before attempting the lift. If removing boiler from truck straddle the load
and tilt forwards to facilitate secure grip. Ensure safe lifting techniques
are used – keep back straight – bend using legs. Do not twist – reposition feet instead. Take care to avoid trip hazards, slippery or wet
surfaces and when climbing steps and stairs. Always use assistance if
required.
Carriage of carton from point of delivery to point
of installation – first or higher floor, cellar.
Recommend 2-person lift or 1 person with use of sack truck. If 1 person
is performing lift, straddle the load, tilt and place carton into position on
truck. Recommend secure appliance onto truck with suitable straps.
Ensure safe lifting techniques are used – keep back straight – bend using legs. Keep load as close to body as possible. If 2 persons performing lift, ensure co-ordinated movements during lift. Avoid upper body/top
heavy bending - do not lean forward/sideways. Clear the route before
attempting the lift. If removing boiler from truck straddle the load and
tilt forwards to facilitate secure grip. Ensure safe lifting techniques are
used – keep back straight – bend using legs. Do not twist – reposition
feet instead. Take care to avoid trip hazards, slippery or wet surfaces
and when climbing steps and stairs. Always use assistance if required.
Carriage of carton from point of delivery to point
of installation – roofspace.
Recommend 2-person lift. Ensure co-ordinated movements during
lift. Avoid upper body/top heavy bending - do not lean forward/sideways. Clear the route before attempting the lift. Take care to avoid trip
hazards, slippery or wet surfaces and when climbing steps and stairs.
When transferring appliance into roofspace, recommend 1 person to be
in roofspace to receive the appliance and other person to be below to
pass up and support appliance. Ensure safe lifting techniques are used
– keep back straight – bend using legs. Keep load as close to body as
possible. Always use assistance if required. It is assumed safe access,
flooring and adequate lighting are provided in the roof space. It is
recommended a risk assessment of the roof space area be carried out
before moving the appliance into the area to take into account access,
stability of flooring, lighting and other factors, and appropriate measures
taken.
Unpacking of appliance from carton.
Recommend 2 persons unpack appliance from carton. Always keep
working area clear. Recommend cut base end of carton and open car-
- 44 -
ton flaps, then tilt boiler forwards from its side onto its base and remove
carton by sliding up over the boiler. Ensure safe lifting techniques are
used – keep back straight – bend using legs. Keep load as close to
body as possible. Always use assistance if required. Dispose of packaging in a responsible manner. Recommend wear suitable cut resistant
gloves with good grip to protect against sharp edges and ensure good
grip when handling appliance outside packaging.
Positioning of Appliance for Final Installation –
no obstructions.
This appliance is deemed to be a one person lift when removed from
the carton. Fit bracket securely onto wall before lifting appliance into
position. Obtain firm grip on front and sides of appliance, lift upwards,
ensure stable balance achieved and lift upwards to position in place on
bracket. Ensure safe lifting techniques are used – keep back straight –
bend using legs - when lifting load from floor level. Do not twist – reposition feet instead. Keep boiler as close as possible to body throughout
lift to minimise strain on back. Ensure co-ordinated movements to ensure equal spread of weight of load. Always use assistance if required.
Recommend wear suitable cut resistant gloves with good grip to protect
against sharp edges and ensure good grip when handling appliance.
Positioning of Appliance for Final Installation –
above worktop, foreseeable obstructions etc.
This appliance is deemed to be a one person lift when removed from the
carton. Fit bracket securely onto wall before lifting appliance into position. Obtain firm grip on front and sides of appliance, lift upwards, onto
worktop if practicable. Ensure stable balance achieved and lift upwards
to position in place on bracket. If 2 persons positioning onto bracket
obtain firm grip at front and sides/base of boiler. Ensure co-ordinated
movements during 2 person lifts to ensure equal spread of weight of
load. Ensure safe lifting techniques are used – keep back straight – bend
using legs - when lifting load from floor level. Do not twist – reposition
feet instead. Keep boiler as close as possible to body throughout lift to
minimise strain on back. Avoid upper body/top heavy bending - do not
lean forward/sideways. Always use assistance if required. Recommend
wear suitable cut resistant gloves with good grip to protect against sharp
edges and ensure good grip when handling appliance.
Positioning of Appliance for Final Installation –
within compartment etc. restricting installation.
This appliance is deemed to be a one person lift when removed from the
carton. Fit bracket securely onto wall before lifting appliance into position. Obtain firm grip on front and sides of appliance, lift upwards, onto
worktop if practicable. Ensure stable balance achieved and lift upwards
to drop into place onto bracket. If 2 persons positioning onto bracket
obtain firm grip at front and sides/base of boiler. Ensure co-ordinated
movements during 2 person lifts to ensure equal spread of weight of
load. If 1 person positioning onto bracket recommend obtain firm grip
supporting base of boiler. Ensure safe lifting techniques are used – keep
back straight – bend using legs - when lifting load from floor level. Do
not twist – reposition feet instead. Keep boiler as close as possible to
body throughout lift to minimise strain on back. Always use assistance
if required. Recommend wear suitable cut resistant gloves with good
grip to protect against sharp edges and ensure good grip when handling
appliance.
Positioning of Appliance for Final Installation –
in roof space restricting installation.
This appliance is deemed to be a one person lift when removed from
the carton. Obtain firm grip on front and sides of appliance, lift upwards,
ensure stable balance achieved and lift upwards to drop into place onto
bracket. If 2 persons positioning onto bracket obtain firm grip at front and
sides/base of boiler. Ensure co-ordinated movements during 2 person
lifts to ensure equal spread of weight of load. If 1 person positioning onto
bracket recommend obtain firm grip supporting base of boiler. Ensure
safe lifting techniques are used - keep back straight – bend using legs
- when lifting load from floor level. Do not twist – reposition feet instead.
Keep boiler as close as possible to body throughout lift to minimise strain
on back. Always use assistance if required. Recommend wear suitable cut resistant gloves with good grip to protect against sharp edges
and ensure good grip when handling appliance. It is recommended a
risk assessment of the roof space area be carried out before moving the
appliance into the area to take into account access, stability of flooring,
lighting and other factors, and appropriate measures taken.
0020107230 - 01/11 - Glow-worm
MAINTENANCE
17 Declaration of conformity
15730
0020107230 - 01/11 - Glow-worm
- 45 -
SERVICE INTERVAL RECORD
It is recommended that your heating system is serviced regularly
and that you complete the appropriate Service Interval Record Below .
Service Provider. Before completing the appropriate Service Interval Record below, please ensure you have carried out the service
as described in the boiler manufacturer’s instructions. Always use the manufacturer ‘s specified spare part when replacing all controls.
SERVICE 1
SERVICE 2
Date
Energy Efficiency Checklist completed?
Yes
No
Date
Energy Efficiency Checklist completed?
Engineer Name
Engineer Name
Company Name
Company Name
Telephone Number
Telephone Number
Engineer ID Number
Engineer ID Number
Comments
Comments
Signature
Signature
SERVICE 3
SERVICE 4
Date
Energy Efficiency Checklist completed?
Yes
No
Energy Efficiency Checklist completed?
Engineer Name
Company Name
Company Name
Telephone Number
Telephone Number
Engineer ID Number
Engineer ID Number
Comments
Comments
Signature
Signature
SERVICE 6
Date
Energy Efficiency Checklist completed?
Yes
No
Engineer Name
Company Name
Company Name
Telephone Number
Telephone Number
Engineer ID Number
Engineer ID Number
Comments
Comments
Signature
Signature
SERVICE 8
Date
Energy Efficiency Checklist completed?
Yes
No
Engineer Name
Company Name
Company Name
Telephone Number
Telephone Number
Engineer ID Number
Engineer ID Number
Comments
Comments
Signature
Signature
Yes
No
Yes
No
Yes
No
SERVICE 10 Date
Date
Energy Efficiency Checklist completed?
No
Date
Energy Efficiency Checklist completed?
Engineer Name
SERVICE 9
Yes
Date
Energy Efficiency Checklist completed?
Engineer Name
SERVICE 7
No
Date
Engineer Name
SERVICE 5
Yes
Yes
No
Energy Efficiency Checklist completed?
Engineer Name
Engineer Name
Company Name
Company Name
Telephone Number
Telephone Number
Engineer ID Number
Engineer ID Number
Comments
Comments
Signature
Signature
Subject to engineering changes
0020107230 - 01/11
GLOW-WORM
Nottingham Road,
Belper, Derbyshire.
DE56 1JT
www.glow-worm.co.uk
Because of our constant endeavour for
improvement, details may vary slightly
from those shown in these instructions.