1. health and fitness

WELCOME
TO THE Y
2015 Member Guide
YMCA OF SOUTH HAMPTON ROADS
Greetings,
Contents
Welcome to the Y. We are deeply committed to our community, ensuring all people have
access to opportunities to learn, grow and achieve. We hope this guide gives you an appreciation of our commitment to our promise to nurture the growth and development of every child
and teen, to make our community a healthier place to live and to give our friends and neighbors an opportunity to give back to their community.
YMCA Membership . . . . . . . . . . . . . . . . . . . . 2–3
Your Member Benefits. . . . . . . . . . . . . . . . . . 2
Service Creed. . . . . . . . . . . . . . . . . . . . . . . . . . 3
Code of Conduct. . . . . . . . . . . . . . . . . . . . . . . 3
The Y plays a critical role in our community, operating 16 family centers, one satellite fitness
center, 45 childcare sites, five youth golf programs, two outreach offices, two regional day
camps and conference centers, and one regional overnight camp, YMCA Camp Silver Beach on
the Eastern Shore of Virginia. In addition to the five South Hampton Roads cities of Norfolk,
Virginia Beach, Portsmouth, Chesapeake and Suffolk, our Y provides services to Franklin, the
Eastern Shore, the Outer Banks, Elizabeth City and Currituck County in North Carolina. We
link arms with members, volunteers and community partners to help improve the quality of
life for everyone in our region.
Youth Development. . . . . . . . . . . . . . . . . . . . . . 4
Healthy Living. . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Social Responsibility. . . . . . . . . . . . . . . . . . . . . 5
Locations. . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–11
YMCA Policies & Guidelines. . . . . . . . . . . 12–16
We’re currently building our 17th family center, the Princess Anne Family YMCA, at the corner
of Dam Neck and Landstown Road. A partnership has been formed with the Y, Tide Swimming
and the City of Virginia Beach who donated the land to build this new YMCA that will feature
a 50-meter Olympic-sized swimming pool, as well as a 40,000 square-foot family center. We
are also eager to be an operational partner in JT’s Camp Grom. This will be the only camp of
its kind on the East Coast. The 70-acre, beach-style adventure camp is designed to welcome
everyone with a focus on inclusive programs and services for wounded veterans, families of
the fallen, and adults and children with disabilities or special needs. We are excited for these
special campers to have a place to have fun and grow as a family.
Our new strategic plan, 2020 Vision, honors the Y’s promise to strengthen the foundations
of our community by increasing the number of healthy families. Over the next five years, the
YMCA is committed to producing significant, measurable results for over 250,000 people
annually in our service area using three strategic priorities as our guide: community health
and well being, academic performance and leadership, and service to others. Through increasing health collaborations and partnerships with local and national government, expanding
opportunities for children to go to camp, and increasing annual giving and volunteer hours,
we will be successful in reaching these goals. Read more about this plan on page 4 of this
guide.
Don’t hesitate to contact Member Services if you have any questions. Discover the many ways
that you and your loved ones will enjoy being a part of our Y family!
In good health and happiness,
William “Billy” George
President and CEO
YMCA of South Hampton Roads
James “Jim” Dille
Board Chairman
YMCA of South Hampton Roads
The Y. So much more™
We’re more than you know. We’re a cause. As
a 501(c)3 nonprofit organization, the YMCA
of South Hampton Roads provides a lasting impact, vital programs and services that
are funded through our Annual Campaign.
We reach out to help people of all ages to
lead healthier lives and strengthen the bonds
of community throughout Hampton Roads,
the Eastern Shore and Northeastern North
Carolina. Donations to our Annual Campaign
provide outreach and scholarship for programs
such as after-school care, swim lessons, health
& wellness, summer camps, teen leadership
and more.
Now when you think of the Y, you’ll know it’s
more than a gym...it’s a cause. A cause that,
with your generous support, will continue to
strengthen the community in which you live.
GIVE. AND DO SO MUCH MORE.
Make a gift online at ymcashr.org/donate.
1
YMCA Membership
Your Member Benefits
My Home Family Center
.................................................................................
Membership Director
.................................................................................
Phone
A diverse organization of men, women and children, we are joined together by a shared
commitment to nurture the potential of kids, promote healthy living and foster a sense of
social responsibility. Our membership is 21 million strong, and spread across more than
2,600 Y associations nationwide. Your YMCA of South Hampton Roads membership entitles you to the following benefits:
• Unlimited use of all 16 family centers
and our satellite wellness center at
Dominion Tower
• Indoor and Outdoor Aquatic Centers
with spray parks including slides and pool
toys for open swim, laps, water exercise
and family fun
.................................................................................
• Free Wi-Fi
My Initial FitQuest
Appointment
• Cardio equipment, new for 2015 and
replaced and upgraded every three years
• Priority registration for swim lessons
• FitQuest, an individual fitness and
nutrition plan created by your coach
and accessible online
• Family and Older Adults programs
.................................................................................
• Y-Change, a six-week/small group
program for those ready to embrace
a lifestyle change
• Complimentary babysitting in Stay &
Play while you are in the YMCA (included
with family membership)
• Orientation and instruction on cardio
and strength equipment
• Complimentary Parents Night Out
(included with family membership)
• Fitness theaters in several family centers
• Vending machines stocked with healthier
snack options
My FitQuest Coach
.................................................................................
Payment Information
Draft Date/Amount
.................................................................................
(If you incur additional charges for specialty
programs or items, this amount may change.
Please keep all YMCA receipts.)
Aquatic Guide
A comprehensive Summer Fun Guide including
a detailed listing of special events and activities at our Indoor and Outdoor pools will be
available at Member Services in April.
Visit www.ymcashr.org for updates or follow
us on Facebook and Twitter.
Information in this guide, while correct at the
time of printing, is subject to change. Please
visit www.ymcashr.org for the most updated
version.
• Fitness evaluations and weight
management
• Group Exercise classes, such as Zumba,
Body Design, KettleWorX®, Tabata and
dance parties
• 30-minute intro classes
• Mind/Body classes including Yoga and
Pilates and Group Cycling classes
• Complimentary Interactive Zone play
area for youth & teens (included with
family membership)
• Teen Centers and clubs
• Sports like racquetball, basketball, soccer
and more (including outdoor racquetball)
• Member discounts and incentives on the
Y’s new Diabetes Prevention Program
• Member discounts on programs like child
care, swim lessons, sports and day camp
• Member discount on golf camp at The
First Tee and on YMCA Camp Silver Beach
• Member Referral Programs twice a year
(earn free months of membership!)
• YMCA AWAY program (provides access to
many YMCAs throughout the U.S.)
Our free mobile app lets you view schedules, search and sort by class type, day
and instructor, add events to your calendar and register online for programs, as
well as receive notifications during weather and other events. Search for YMCA
of South Hampton Roads in your app store.
Visit www.ymcashr.org/membership for a complete list of benefits.
Group Membership
The YMCA of South Hampton Roads supports local businesses that work to promote healthy
environments and recreational opportunities for their employees as a benefit. Research has
proven that employees engaged in fitness/wellness programs are more productive, have lower
absenteeism and even lead to lower health insurance premiums.
Please contact your Membership Director for information about
customizing a program for your organization.
2
Service Creed
Your YMCA is dedicated to providing high
quality services and only the finest of facilities. YMCA programs are based on the core
values of caring, honesty, respect, responsibility and faith. Those values, along with our
mission, are the foundation for the YMCA of
South Hampton Roads’ service creed:
1. We strive to be the very best. We do
the best job we are capable of all the time
in every part of our organization. We are
proud of what we do and the people we
serve.
2. We are friendly, helpful and courteous.
We treat all of our members, guests and
fellow associates as we would like to be
treated.
3. We smile—we are on stage. We greet all
members. We always maintain positive eye
contact and use our service vocabulary. We
tell them “Certainly,” “I will be happy to do
so,” and “It will be a pleasure.”
4. We act quickly to resolve member
issues. We do everything possible to
please our members.
8. We have passion for excellence.
We always find a way to get it done.
We never give up.
5. We use proper telephone etiquette. We
always try to answer in three rings and we
have a smile in our voice. If necessary, we
always ask if we may place customers on
hold. We eliminate transfer calls whenever
possible.
9. We never say no. We say “I will be
pleased to check.” We suggest alternatives.
We call a manager if we cannot satisfy the
needs of a member.
6. Our uniforms and costumes are
immaculate. We wear proper, safe footwear that is always clean. We wear our
name tags. We take pride and care in our
personal grooming.
7. We are ambassadors for our YMCA
both at work and play. We always
speak positively and never make negative
comments.
10.We are knowledgeable about all YMCA
member and program information. We
always recommend programs, classes or
fellowship opportunities to our members.
To be known, practiced, owned and
embraced by all staff associates of
the YMCA of South Hampton Roads.
Code of Conduct
At the YMCA, we expect staff, members and
guests to behave in accordance with our mission and values at all times, respecting the
rights and dignity of others. We demonstrate
Caring, Honesty, Respect, Responsibility
and Faith by:
• Dressing appropriately, speaking in
respectful tones and refraining from the use
of vulgar and derogatory language
• Respecting the property of others;
never engaging in theft or destruction
• Resolving conflicts in a respectful, honest
and caring manner; never resorting to physical contact or threatening gestures
• Respecting others by refraining from
intimate behavior in public; abstaining from
contact of a sexual nature
• Creating a safe, caring environment; no firearms or weapons allowed on the premises
with the exception of sworn law enforcement officers with proper identification
• Participating in programs to build a healthy
spirit, mind and body; never engaging in the
use, sale, dispensing or passing of illegal
drugs or narcotics, or the unsanctioned use
of alcohol on YMCA premises; never using
tobacco or products that resemble smoking
on or around Y premises
Adherence to the YMCA Code of
Conduct and regulations is essential.
Noncompliance may result in
suspension or termination of
YMCA membership privileges.
3
2020 Vision: OUR plan to meet community needs
The YMCA of South Hampton Roads has improved the spiritual, mental and physical health of hundreds of thousands of people over the last 125
years and will continue to serve our community through membership, programs and services. The 2020 Vision of the YMCA of South Hampton Roads
is to strengthen the foundations of our community by increasing the number of healthy families. Over the next five years the YMCA is committed to
producing significant, measureable results for over 250,000 people annually in our service area using three strategic priorities as our guide:
Academic Performance & Leadership • Community Health & Well-Being • Service to Others
FOR YOUTH DEVELOPMENT Nurturing the potential of every child and teen
We believe that all kids deserve the opportunity to discover who they are and what they can achieve. That’s why, through the Y, millions of youth
today are cultivating the values, skills and relationships that lead to positive behaviors, better health and educational achievement.
Academic Performance & Leadership
MEASURING SUCCESS
We will nurture the potential of 50,000 youth and teens by:
• Summer camp and before & after-school
programs serve 10,000 kids annually.
• Measurably improving academic performance of children in YMCA programs
• Expanding opportunities for kids to go to camp
• Building tomorrow’s leaders by teaching important life skills through The First Tee
of Hampton Roads and other youth programs
• 75% of parents report children
participating in YMCA youth development
programs perform half a letter grade
better in school.
• Youth program participation increases by
over 20%.
FOR HEALTHY LIVING Improving our nation’s health and well-being
In communities across the nation, the Y is a leading voice on health and well-being. With a mission centered on balance, the Y brings families closer
together, encourages good health and fosters connections through fitness, sports, fun and shared interests. As a result, millions of youth, adults and
families are receiving the support, guidance and resources needed to achieve greater health and well-being for their spirit, mind and body.
Community Health & Well-Being
MEASURING SUCCESS
We will lead the vision of significantly improving our community’s health and well-being by
partnering with local and national organizations to bring cost-effective, accessible programs for
healthy living. We will engage 250,000 people in a more active and healthier lifestyle by:
• Serve 1,000 people annually through
Diabetes Prevention Program.
• Reducing risk factors associated with chronic diseases such as diabetes and hypertension.
• Incorporating active participation through sports, recreation and active play in all youth
development programs to help reduce youth obesity.
• Expanding restorative health programs and services for cancer patients and people recovering
from serious medical conditions and procedures.
• Increase health initiative program
participation by 24,000 people annually.
• Increase health collaborations
and partnerships with local and
national organizations.
FOR Social RESPONSIBILITY Giving back and providing support to our neighbors
The Y has listened and responded to our communities’ most critical social needs for 160 years. Whether developing skills or emotional well-being
through education and training, welcoming and connecting diverse demographic populations or preventing chronic disease and building healthier
communities through collaborations with policymakers, the Y fosters the care and respect all people need and deserve.
Serving Others
MEASURING SUCCESS
The YMCA will provide people opportunities to give their time, talent and treasure in support of
community needs through:
• Enable over 30,000 children and adults
to become Y members each year through
scholarship assistance.
• Members providing 250,000 volunteer hours to give back and provide support to our
neighbors and local communities.
• Increasing annual giving by $1,000,000.
• YMCA Endowment Fund growing to 150 members and over $4,000,000 in assets.
• Expanding community impact by providing 1 in 3 member households with access to
YMCA membership and programs through scholarship assistance.
4
• Increase YMCA Endowment Fund
by $2,000,000.
• Expand the social impact of the Y by
increasing annual gifts by 50%.
PROGRAMS FOR Youth Development
Child Care
Swim, Sports & PLAY
Camp
Stay & Play, early learning focus through
center play for up to two hours a day while
you are at the Y
Youth Swim Lessons, where kids learn water
safety and develop skills and self-confidence
Day Camp at the Y, traditional summer camp
where kids have fun while making new friends,
learn core values, participate in learning clubs,
stay active and so much more!
Preschool, licensed full-day programs offered
at two Virginia Beach locations
Before- & After-School Care, a statelicensed program that gives students ages 5
to 12 the opportunity to be active, focus on
learning/homework and participate in enrichment activities, offered in schools and at the Y
Inclement Weather Care, full-day care for
before- & after-school participants on days
when school closes and the Y is able to open
Interactive Zone, where kids can make friends
and be active
YMCA on TRACK (Tutorial and Recreation
After-school Club for Kids), available through
YMCA Community Services
Parents Night/Morning Out, where children
have fun at the Y while you enjoy a morning or
evening out
Education & Leadership
Academic Enrichment, where kids can have
fun in programs dedicated to specific interests, like art, music and engineering
Teen Leadership, where teens develop
leadership skills through service projects,
make friends and have fun in a nurturing
environment
Homeschool Programs, including physical
education, wellness activities, sports and
recreation, offered at convenient times for
homeschool families
YMCA Early Adventures and YMCA Early
Discoveries, the Y’s Virginia Preschool
Initiative programs in Chesapeake and Virginia
Beach that prepare at-risk four-year-olds for a
successful education
Adapted Swim Lessons, for children with
special needs, to learn to relax, build
stamina and tone muscles in the water
Competitive Swimming, where children
compete in an atmosphere of sportsmanship
and team spirit while improving individual
stroke technique
Interactive Zone, interactive fitness
equipment to make working out fun
Recreation, where youth have fun in activities
like dance, music, field trips, lock-ins, social
events and more
KidQuest and TeenQuest, personalized
fitness programs focusing on the needs
of youth and teens
Y-Change Kids and Y-Change Teens, sixweek, small-group healthy lifestyle programs
designed to meet the specific needs of kids/
teens (fitness and nutrition included)
Youth Sports, where kids learn core values
and fundamentals of their sport, as well as
develop skills and confidence through gaining
new abilities
The First Tee of Hampton Roads, where youth
build confidence and learn life skills through
the game of golf
Specialty Camps, where kids develop skills
in a wide variety of settings including healthy
living and enrichment programs focused on
specific interests such as music, arts, sports
and more
YMCA Camp Red Feather and YMCA Camp
Arrowhead, where environmental education
comes to life, as youth experience the beauty
of nature through hands-on outdoor activities
including gardening, canoeing, archery,
climbing, fishing and more
Learn more at CampRedFeather.org and
YCampArrowhead.org.
YMCA Camp Silver Beach, 151 beautiful bayfront acres on Virginia’s Eastern Shore, where
youth ages 8 to 16 experience a week of fun
away from home, making friendships and
building confidence through sailing, kayaking,
climbing, swimming and more
Learn more at CampSilverBeach.org.
Escape to the Arts, a free summer enrichment
program offered by YMCA Community Services
that allows youth to develop skills, creativity
and self-confidence through art, dance, music
and theater
The First Tee of Hampton Roads, where youth
learn golf and life skills through golf camp
Learn more at TheFirstTeeHR.org.
High Hopes Summer Fun, a community development program for ages 5–13 living in South
Norfolk
School’s Out Camp, a fun full-day camp experience for planned school holidays
Visit www.ymcashr.org for more information about programs for Youth Development, including
session dates and registration, or contact your local Y.
5
PROGRAMS FOR HEALTHY LIVING
Family Time
Sports & Recreation
Y-Change Families, a six-week family program
to help you lead a healthier life and strengthen
the family bond
Adult Pick-Up Sports, to help you feel your
best through active play, including basketball,
racquetball, volleyball and more
Family Golf at The First Tee of Hampton Roads
gives you access to practice greens, driving
range and nine-hole course in Virginia Beach
Adult Sports Leagues to stay active and
healthy through friendly competition
Sentara Clinical Fitness Program, physicianreferred wellness program available at Hilltop
and Mt. Trashmore
Group Interests
Diabetes Prevention Program, designed to
teach you healthy habits to reduce your risk
for type 2 diabetes
Big T, Little T Tournaments at The First Tee,
where parent and child compete together
Family Camp, a weekend getaway to YMCA
Camp Silver Beach filled with family fun
Lock-Ins, Rentals and Birthday Parties—Call
your local Y for information and availability.
Outdoor Aquatic Fun, a vacation without ever
leaving town
Family Fun Events, including game nights,
holiday celebrations, service projects and more
Healthy Kids Day, a national celebration for
healthy kids and families, free and open to all
Family Fitness Classes and Dance Parties,
where the whole family can be active together
Lifelong Learning, including book clubs, craft
classes, luncheons and field trips
Spiritual Development through Bible study
and community prayer breakfasts
Health, Well-being
& Fitness
FitQuest, powered by ActivTrax, is a
complimentary personalized fitness plan
designed to help you meet your goals. Your
coach will guide and motivate you with assessments, a variety of workouts and nutrition and
weight management tools, accessible online.
Y-Change, a six-week program in a small
group setting to help you lead a healthier life
Fitness Challenges keep you motivated and
active several times a year.
Personal Training, where you can work oneon-one with a trainer or in a small group
Older Adults Programs, to keep active, social
and healthy in later years
Transitions, the YMCA/Sentara program that
creates a bridge between physical therapy and
your ongoing healthy lifestyle
CPR & Lifeguard Training
Group Exercise Classes, including Zumba,
Yoga, Cycling, Boot Camp and KettleWorX®
Adult Swim Lessons, because it’s never too
late to feel safe and confident in the water
Lap Swimming, for fitness and relaxation; at
least one lane is always available
Water Group Exercise, including Water Fit,
Finning, Water Arthritis and more
Special Events such as Healthy Kids Day,
Older Adults Day and Family Nights
Visit ymcashr.org for more information about programs for Healthy Living, including schedules and
and sessions, or contact your local Y. The Y strongly encourages physician approval before beginning any exercise program.
PROGRAMS FOR SOCIAL RESPONSIBILITY
Social Services
Volunteerism & Giving
Youth Programs that nurture the potential of
youth and teens including camps that reduce
summer learning loss and preschool programs
to prepare four-year-olds for a successful
school career
Our annual campaign provides much needed
financial assistance and addresses unmet
community needs, thanks to generous donors.
Too Good For Drugs, a school-based prevention program proven to reduce the intention
to use alcohol, tobacco, and illegal drugs in
middle and high school students
Splash & Splish Splash, free water-safety
programs for kids in our community
6
Annual coat drive in partnership with Wavy’s
Coats for Families
Angel Tree and Toy Drive programs that help
ensure that all children are able to receive
gifts for the holidays
Food Drives to make sure that families don’t
have to go hungry during the holidays
School Supply Drives to ensure that children
are able to succeed in school
Togetherhood, the Y’s signature program for
social responsibility, which invites members
to lead and participate in volunteer service
projects that benefit the communities where
they live. Visit ymca.net/togetherhood to learn
more about this initiative.
Volunteer Opportunities See the executive
director at each location or visit our website
at www.ymcashr.org/volunteer to see how you
can lend a helping hand.
Visit www.ymcashr.org for more information about programs for Social Responsibility, including
parent education guides, schedules and sessions, or contact your local Y.
YMCA FAMILY CENTERS
Albemarle Family YMCA
1240 North Road Street
Elizabeth City, North Carolina 27909
P 252 334 9622 F 252 334 9755
Visit www.ymcashr.org for a calendar of
events and to register for programs.
Hours of Operation
Monday–Friday5:30am–9pm
Saturday7am–6pm
Sunday1–6pm
Stay & Play
Monday–Thursday8am–12:30pm
4–7:30pm
Friday8am–12:30pm
4–7pm
Saturday8am–12:30pm
SundaySeasonal
Interactive Zone/
Family Activity Center
Monday–Friday3:30–8pm
Saturday9am–2pm
Blocker Norfolk
Family YMCA
312 W. Bute Street
Norfolk, Virginia 23510
P 757 622 9622 F 757 962 5505
Visit www.ymcashr.org for a calendar of
events and to register for programs.
Hours of Operation
Monday–Thursday5am–10pm
Friday5am–9pm
Saturday–Sunday7am–7pm
Stay & Play
Monday–Thursday8am–8:30pm
Friday8am–6:30pm
Saturday8am–4pm
Sunday10am–6pm
Interactive Zone/
Family Activity Center
Monday–Thursday4–8:30pm
Friday4–6:30pm
Saturday8am–4pm
Sunday10am–6pm
School Holidays 8am–4pm
& Summer (additional to regular hours)
Currituck Family YMCA
130 Community Way
Barco, North Carolina 27917
P 252 453 9632 F 252 453 9642
Visit www.ymcashr.org for a calendar of
events and to register for programs.
Hours of Operation
Monday–Friday5:30am–9pm
Saturday7am–6pm
Sunday1–6pm
Stay & Play
Monday–Friday8:30am–12:30pm
4–7:30pm
Saturday8am–noon
Sunday1–4pm
Interactive Zone
Monday–Friday4–8pm
Saturday8am–noon
Sunday1–3pm
Chickpea Café
Use your YMCA membership card to
purchase items at Chickpea Café! Open an
account and save 10% on all purchases.
Monday–Thursday7am–9pm
Friday7am–8pm
Saturday9am–7pm
Sunday10am–3pm
Dominion Tower YMCA
999 Waterside Drive, 4th Floor
Norfolk, VA 23510 P 757 627 4124
Hours of Operation
Monday–Thursday5:45am–8pm
Friday5:45am–7pm
Closed holidays
7
YMCA FAMILY CENTERS
Eastern Shore
Family YMCA
Effingham Street
Family YMCA
Great Bridge/HIckory
Family YMCA
26164 Lankford Highway
Onley, Virginia 23418
P 757 787 5601 F 757 787 5623
1013 Effingham Street
Portsmouth, Virginia 23704
P 757 399 5511 F 757 399 4979
633 South Battlefield Boulevard
Chesapeake, Virginia 23322
P 757 546 9622 F 757 546 0111
Visit www.ymcashr.org for a calendar of
events and to register for programs.
Visit www.ymcashr.org for a calendar of
events and to register for programs.
Visit www.ymcashr.org for a calendar of
events and to register for programs.
Hours of Operation
Hours of Operation
Monday–Friday5:45am–9pm
Saturday8am–6pm
Sunday1–6pm
Monday–Friday5:30am–9pm
Saturday8am–6pm
Sunday1–6pm
Hours of Operation
Stay & Play
Stay & Play
Monday–Friday8am–noon
4–8pm
Saturday8am–noon
Hours change seasonally; current hours are
posted at www.ymcashr.org
Interactive Zone/
Family Activity Center
Tuesday–Friday4–6:30pm
Monday–Friday5–8pm
Saturday9am–noon
Interactive Zone/
Family Activity Center
Hours change seasonally; current hours are
posted at www.ymcashr.org.
Monday–Friday5–7:30pm
Outdoor Aquatic Center
Open Memorial Day through Labor Day.
Pick up your copy of the Summer Aquatic
Guide for hours, programs and fun events
at the outdoor pool, available in April.
8
Monday–Friday5am–11pm
Saturday8am–7pm
Sunday11am–7pm
Stay & Play
Monday–Friday7:30am–9pm
Saturday8am–6:45pm
Sunday11am–6:45pm
PlayZone
Monday–Friday8am–9pm
Saturday8am–6:45pm
Sunday11am–6:45pm
Interactive Zone
Monday–Friday3–9pm*
Saturday8:30am–6:45pm
Sunday11am–6:45pm
*Extended hours on school holidays and summer.
Outdoor Aquatic Center
Open mid-April through late September,
weather permitting. Pick up your copy of the
Summer Aquatic Guide for hours, programs
and fun events at the outdoor pool, available
in April.
Greenbrier Family YMCA
1033 Greenbrier Parkway
Chesapeake, Virginia 23320
P 757 547 9622 F 757 547 3662
Visit www.ymcashr.org for a calendar of
events and to register for programs.
Hours of Operation
Monday–Friday5am–10pm
Saturday8am–7pm
Sunday11am–7pm
Doors are locked 20 minutes prior to closing.
Stay & Play*
Monday–Friday7:30am–8pm
Saturday8am–2pm
Sunday1–4pm
Teen Center*
Monday–Friday4–8pm
Interactive Zone*
Monday–Friday8am–1:30pm
3:30–8pm
Saturday8am–2pm
Sunday11am–4pm
*Hours change seasonally; current hours are
posted at www.ymcashr.org.
Outdoor Aquatic Center
Greenbrier North YMCA
Wellness & Racquetball
Center
2100 Old Greenbrier Road
Chesapeake, VA 23320
P 757 366 9622 F 757 366 4457
Visit www.ymcashr.org for a calendar of
events and to register for programs.
Hours of Operation
Monday–Friday5:30am–9pm
Saturday8am–7pm
Sunday1–6pm
Stay & Play
Monday9:30am–12:30pm
5:30–8pm
Tuesday & Thursday 8:45am–12:30pm
5:30–8pm
Wednesday8:45am–12:30pm
5–8pm
Friday9:30am–12:30pm
Saturday9am–noon
Interactive Zone
Hilltop Family YMCA
Hilltop East Shopping Center
1536 Laskin Road
Virginia Beach, Virginia 23451
P 757 422 3805 F 757 422 3954
Visit www.ymcashr.org for a calendar of
events and to register for programs.
Hours of Operation
Monday–Thursday5am–10pm
Friday5am–9pm
Saturday7am–6pm
Sunday10am–5pm
Stay & Play
Monday–Thursday8am–1pm
4–8pm
Friday8am–1pm
Saturday8am–1pm
Sunday10am–1pm
Interactive Zone
Monday–Thursday4–8pm
Saturday8am–1pm
Sunday10am–1pm
Monday, Tuesday,
Thursday5:30–8pm
Wednesday5pm–8pm
Friday9am–noon
Open year round; enclosed October through
May. Pick up your copy of the Summer Aquatic
Guide for hours, programs and fun events at
the outdoor pool, available in April (or visit our
website for schedules).
9
YMCA FAMILY CENTERS
Indian River Family YMCA
James L. Camp, Jr.
Family YMCA
Mt. Trashmore
Family YMCA
300 Crescent Drive
Franklin, Virginia 23851
P 757 562 3491 F 757 562 6831
4441 South Boulevard
Virginia Beach, Virginia 23452
P 757 456 9622 F 757 499 2168
Visit www.ymcashr.org for a calendar of
events and to register for programs.
Visit www.ymcashr.org for a calendar of
events and to register for programs.
Visit www.ymcashr.org for a calendar of
events and to register for programs.
Hours of Operation
Hours of Operation
Hours of Operation
University Shoppes
5660 Indian River Road
Virginia Beach, Virginia 23464
P 757 366 0488 F 757 366 0786
Monday–Thursday5am–9pm
Monday–Thursday5:30am–9:30pm
Friday5am–8pm
Friday5:30am–9pm
Saturday8am–5pm
Saturday8am–7pm
Sunday11am–6pm Sunday1–6pm
Stay & Play
Stay & Play
Monday–Thursday8am–noon
4:30–8pm
Friday8am–noon
4:30–7:30pm
Saturday8am–noon
Sundaynoon–3pm
Monday–Thursday8:30–11:30am
4:30–7:45pm
Friday8–11:30am
Saturday8:30–11am
Interactive Zone
Monday–Thursday8am–noon (summer)
4:30–8pm
Friday8am–noon (summer)
4:30–7:30pm
Saturday8am–noon
Sundaynoon–3pm
Interactive Zone
Monday & Tuesday
4–7:45pm
Wed–Friday4–7pm
Saturday9am–1pm
Sunday2–4pm
Indoor Tennis Courts
Seasonal and daily court rentals are available.
Outdoor Aquatic Center
Open Memorial Day through Labor Day.
Pick up your copy of the Summer Aquatic Guide
for hours, programs and fun events
at the outdoor pool, available in April.
Monday–Thursday5:30am–10pm
Friday5:30am–9pm
Saturday8am–6pm
Sunday10am–6pm
Stay & Play
Monday–Thursday8am–8:30pm
Friday8am–6:45pm
Saturday8am–2pm
Sundaynoon–4pm
Interactive Zone
School-Year Hours
Monday–Thursday4–8:30pm
Friday4–6:45pm
Saturday8am–noon
Sunday1–4pm
Summer Hours
Monday–Thursday8am–1pm
4–8:30pm
Friday8am–1pm
4–6:45pm
Saturday8am–noon
Sunday1–4pm
Outdoor Aquatic Center
Open Memorial Day through Labor Day.
Pick up your copy of the Summer Aquatic Guide
for hours, programs and fun events
at the outdoor pool, available in April.
10
Outer Banks Family YMCA
3000 South Croatan Highway
Nags Head, North Carolina 27959
P 252 449 8897 F 252 449 8872
Visit www.ymcashr.org for a calendar of
events and to register for programs.
Hours of Operation
Monday–Friday5am–9pm
Saturday8am–6pm
Sunday1–6pm
Stay & Play
Monday–Friday8:30am–noon
3–7:30pm
Saturday8am–noon
Interactive Zone
Monday–Thursday4:30–6:30pm
Saturday (June–Aug) 9–noon
If you would like to use the Interactive Zone
during hours not listed above, please see
Member Services.
Outdoor Aquatic Center
Open Memorial Day through Labor Day.
Pick up your copy of the Summer Aquatic
Guide for hours, programs and fun events
at the outdoor pool, available in April.
Princess Anne
Family YMCA
Corner of Landstown and Dam Neck
Virginia Beach, Virginia 23456
P 757 456 9622
We’re excited to open our newest family
center, coming Fall 2015! Located near the
Virginia Beach Sportsplex, amenities at this
YMCA family center will include:
• Zero entry indoor pool, walking current
area, and play features
• The Southside’s only 50-meter outdoor pool
• State-of-the-art wellness center with
the latest in cardio equipment, functional
training, weight lines and free weights
• Three group exercise rooms for group
cycling, Power Cut, Yoga, Pilates and more
• Stay & Play
• Interactive Zone
• Family Changing Rooms
Suffolk Family YMCA
2769 Godwin Boulevard
Suffolk, Virginia 23434
P 757 934 9622 F 757 925 4375
Visit www.ymcashr.org for a calendar of
events and to register for programs.
Hours of Operation
Monday–Friday5am–10pm
Saturday8am–6pm
Sunday11am–6pm
Stay & Play
Monday–Friday8am–9pm
Saturday8am–5:30pm
Sunday11am–5:30pm
Interactive Zone
Monday–Friday3–10pm
Saturday8am–5:30pm
Sunday11am–5:30pm
Public School Holidays 9am–10pm
Teen Center
Monday–Friday3–9pm
Saturday1–6pm
Sunday1–6pm
Public School Holidays 1–9pm
Outdoor Aquatic Center
Open Memorial Day through Labor Day.
Pick up your copy of the Summer Aquatic
Guide for hours, programs and fun events
at the outdoor pool, available in April.
11
YMCA FAMILY CENTERS
SPECIALTY
LOCATIONS
Salem YMCA FAMILY CENTER
Preschool, Before & After-School Programs
2029 Salem Road
Virginia Beach, Virginia 23456
P 757 471 9622
Hours of Operation
Monday – Friday
6:30am–6pm
Taylor Bend Family YMCA
The Y ON GRANBY
4626 Taylor Road
Chesapeake, Virginia 23321
P 757 638 9622 F 757 483 8822
2901 Granby Street
Norfolk, VA 23504
P 757 965 2322 F 757 233 1674
Visit www.ymcashr.org for a calendar of
events and to register for programs.
Visit www.ymcashr.org for a calendar of
events and to register for programs.
Hours of Operation
Hours of Operation
Sunday–Saturday9am-dusk
Monday–Friday5am–10pm
Saturday7am–6pm
Sunday8am–6pm
Monday–Friday5:30am–9pm
Saturday8am–6pm
Sunday1–6pm
YMCA Camp ArrowheadEW!
Stay & Play
Stay & Play
Monday–Friday8am–8:30pm
Saturday8am–5:30pm
Sunday11:30am–5:30pm
Interactive Zone/
Youth Fitness Area
Monday–Friday3:30–8:30pm
Saturday8am–5:30pm
Sunday11:30am–5:30pm
Extended hours are available when
Chesapeake Public Schools are closed.
Outdoor Aquatic Center
Open April 25 through Labor Day.
Pick up your copy of the Summer Aquatic
Guide for hours, programs and fun events
at the outdoor pool, available in April.
12
NEW!
The First Tee of
Hampton RoadsNEW!
Youth Golf & Life Skills Classes, Camps,
Family Golf & Adult Lessons
See page 15 for information.
Hours of Operation
Outdoor Day Camp & Conference Center
See page 14 for information.
Monday–Friday8am–12pm
4–8pm
Saturday8am–12pm
Sunday1–5pm
YMCA Camp Red Feather!
Interactive Zone/Teen Center
YMCA Camp Silver Beach
Outdoor Day Camp
See page 14 for information.
Monday–Friday8am–12pm*
Overnight Camp & Conference/Retreat Center
4–8pm
See page 14 and 15 for information.
Saturday8am–12pm
Sunday1–5pm
YMCA Early Adventures
*These morning hours are available when
Virginia Preschool Initiative, Chesapeake
Norfolk Public Schools are closed.
For information, visit
www.ymcashr.org/early-adventures.
Outdoor Aquatic Center
Open Memorial Day through Labor Day.
Pick up your copy of the Summer Aquatic
Guide for hours, programs and fun events
at the outdoor pool, available in April.
YMCA early Discoveries!
Virginia Preschool Initiative, Virginia Beach
For information, visit
www.ymcashr.org/early-discoveries.
Facilities
AL
BL
CU
DT
EF
ES
GB
GH
GN
HT
IR
JL
MT
OB
SU
TB
Pieces of cardiovascular equipment
52
141
46
13
36
31
69
137
37
53
57
46
81
54
80
99
YG
45
Pieces of strength-training equipment
30
111
29
19
22
28
44
40
26
33
40
31
44
28
52
60
26
Satellite fitness facility
Group exercise studio
Functional training stations
Interactive Zone
Indoor pool
Outdoor pool
Water spray park
Hot tub
Racquetball courts
Gymnasium
Teen center
Sauna/steam room
PlayZone
Group cycling studio
Mind/Body studio
Music/Arts/Humanities Center
Programs For Youth Development
Stay & Play (formerly ChildWatch)
Swim lessons
Preschool
Teen groups and activities
Youth racquetball programs
Martial arts/self defense
Youth basketball
Dance/cheer
School-age child care
*
Summer day camp
Parents Night Out
Swim team
Programs For Healthy Living
FitQuest personalized fitness program
Y-Change programs
Group exercise (incl. 30-minute classes)
Mind/body exercise (Yoga, Pilates, etc.)
Water exercise
Lap swimming
Youth/teen fitness
Massage
Older adult activities
Adult sports
Racquetball
Group cycling
Dance
Adult swim team
Programs For Social Responsibility
Annual giving campaign
Financial assistance
Parenting education programs
Volunteer opportunities
Too Good for Drugs program
Legend
AL Albemarle Family YMCA
EF Effingham Street Family YMCA
BL Blocker Norfolk Family YMCA
ES Eastern Shore Family YMCA
CU Currituck Family YMCA
GB Greenbrier Family YMCA
DT Dominion Tower YMCA
GH Great Bridge/Hickory Family
YMCA
GN Greenbrier North YMCA Wellness
& Racquetball Center
HT Hilltop Family YMCA
IR Indian River Family YMCA
OB Outer Banks Family YMCA
JL James L. Camp, Jr. Family YMCA
SU Suffolk Family YMCA
MT Mt. Trashmore Family YMCA
*through Salem YMCA Family Center
TB Taylor Bend Family YMCA
YG The Y on Granby
13
OUTDOOR DAY CAMPS
YMCA outdoor day camps are all about discovery and outdoor fun. Kids and teens have the opportunity to explore nature, find new talents, try new
activities, gain independence and make lasting memories. Campers become a community as they learn how to contribute to a group while experiencing
personal growth in physical, social and educational activities including archery, fishing, boating, kayaking, climbing the Alpine Tower and more! YMCA
Camp Arrowhead in Suffolk and YMCA Camp Red Feather in Norfolk also offer convenient pick-up and drop-off locations throughout South Hampton
Roads. Weekly sessions are available for ages 6 to 18.
YMCA Camp Arrowhead
275 Kenyon Road, Suffolk, VA 23434
P 757 923 3303 W YCampArrowhead.org
Set on 55 acres of field and forest, campers ages
6–18 will enjoy a summer of sunshine, adventure
and friendship at YMCA Camp Arrowhead.
YMCA Camp Red Feather
1584 Wesleyan Drive, Norfolk, VA 23502
P 757 622 9622 W CampRedFeather.org
Set in the fields and forests of Virginia
Wesleyan College, campers ages 5–18 will enjoy
a summer of sunshine, activity and friendship at
YMCA Camp Red Feather.
CONFERENCE & RETREAT CENTERS
MAKE YOUR NEXT EVENT MEMORABLE—
We’ll MAKE IT EASY.
The Y offers beautiful spaces and fun activities on the Eastern Shore and in Suffolk for
retreats, conferences, parties and reunions, customized just for you. At YMCA conference and
retreat centers, events are all about building community—coworkers looking for adventure,
rejuvenation and team-building, families coming together for a memorable reunion, and church
groups finding strength through fellowship.
Arrowhead YMCA
Conference & Outdoor Center
YMCA Conference & Retreat
Center at Silver Beach
275 Kenyon Road, Suffolk, VA 23434
PO Box 69 • 6272 YMCA Lane
Jamesville, Virginia 23398
• Events for small and large groups
• Indoor meeting space with AV
• Outdoor meeting space
• 50-foot Alpine climbing tower
• Athletic fields and low ropes course
•Open-air pavilion
•Indoor/outdoor pool
•
•
•
•
Events for up to 400 people
Overnight accommodations
1,200 feet of pristine beachfront
Indoor/outdoor meeting space
with AV
• 50-foot Alpine climbing tower
• Full-service dining hall
• Athletic fields with archery
Learn more and see our video at ymcashr.org/retreat or call
(757) 275-9441 to see how we can customize your next event.
14
OVERNIGHT CAMP
A CHESAPEAKE BAY
ADVENTURE
At YMCA Camp Silver Beach, on the Chesapeake
Bay, campers ages 8–16 build confidence, learn
sportsmanship, find potential and grow friendships. Life lessons come packaged in water
adventures, campfire sing-a-longs and more.
YMCA members save $100/session.
YMCA Camp Silver Beach
PO Box 69 • 6272 YMCA Lane
Jamesville, Virginia 23398
P 757 442 4634 W CampSilverBeach.org
Youth and family golf
Hampton Roads
Golf is more than a game at The First Tee of Hampton Roads, a program of the YMCA of South Hampton Roads. Character
education, life skills, classes, camps and family fun bring people together for quality family time and teach skills and values
that will last a lifetime. Classes and camps are offered across our region and family golf and adult lessons are also available at
our course in Virginia Beach. Learn more at www.TheFirstTeeHR.org or www.ymcashr.org/first-tee.
Virginia Beach
Norfolk
Mobile Learning Center
The First Tee of Hampton Roads
Virginia Beach Facility
2400 Tournament Drive
Virginia Beach, Virginia 23456
P 757 563 8990 W ymcashr.org/first-tee
W TheFirstTeeHR.org
The First Tee of Hampton Roads
Lambert’s Point Golf Club
Golf Program Location
4301 Powhatan Avenue, Norfolk, VA 23508
P 757 563 8990
Our Mobile Learning Center brings The
First Tee programs into our community. For
more information, call (757) 563-8990.
Add family golf to your YMCA membership for
only $18/month. Membership includes access
to our driving range, range balls, practice
greens and nine-hole course in Virginia Beach.
Visit ymcashr.org/family-golf for information.
Suffolk
The First Tee of Hampton Roads
Cedar Point Country Club
Golf Program Location
8056 Clubhouse Drive, Suffolk, VA 23433
P 757 563 8990
Eastern Shore
Franklin
The First Tee of Hampton Roads
Upshurs Neck Facility
Upshurs Neck Farms, Quinby, VA 23423
P 757 787 5601
The First Tee of Hampton Roads
Cypress Cove Country Club
Golf Program Location
30333 Country Club Road, Franklin, VA 23851
P 757 563 8990
15
YMCA Guidelines
While the staff and volunteers of the Y go to great lengths to outline all rules and policies to ensure the comfort and safety of you, your family, and
other members, it is simply impossible to foresee or communicate every situation that may arise requiring a YMCA response. The Y’s management
reserves the right to amend or add policies/operating rules to ensure the safety and comfort of all users. The YMCA of South Hampton Roads also understands that consistency among our family centers is a cornerstone of our business practice and wants all members to be met with the same rules
regardless of which center they visit. However, due to varying facility designs, space and amenities, from time to time you may see a variation to a rule
or policy between our centers. Please contact the Executive or Membership Director at any of our facilities should you have any questions.
Check-In
Your safety is our top priority. All members
will be required to present a valid membership card upon entrance to the facility.
Member Services will then scan your card.
Having knowledge of who is in the building
and at what time allows us to ensure a
secure environment.
Communications
There are many ways that we communicate
with our members, including the following:
• www.ymcashr.org with blog/news
• Website alert system for breaking news
• E-mail and direct mail
• Mobile app for iOS/Android devices
• Facebook, Twitter and Instagram @ymcashr
• Text the keyword ymcaalert to 84483 to
receive text message alerts. Standard text
messaging rates apply; you can opt out by
texting stop at any time.
• Comment form on ymcashr.org
If you have any questions about your membership, please contact your membership director
at your YMCA family center.
www.ymcashr.org
You can visit our website for a complete list of
locations, information, classes, schedules and
special events. Members also have the exclusive privilege of registering for swim lessons
online prior to registration opening to the
public. We invite you to share your comments
through our online comment card available on
our site. Please refer to our website for the
most updated information.
Stay & Play
Family members have the opportunity to utilize
the YMCA’s Stay & Play service for no longer
than two hours per day. A parent must be in
the facility or on the premises at this time.
This YMCA service is intended for children six
weeks to seven years old. Our program is
16
considered a child-minding service, which
means that a parent must be able to resume
responsibility for his or her child’s supervision
within 30 minutes. See the following pages for
options for youth ages five and older. These
additional guidelines apply:
• Due to severe food allergies, please refrain
from bringing food into Stay & Play.
• Ensure your child has been fed prior to his
or her stay; regular scheduled feedings are
not conducted. (To comfort young ones, we
will administer bottles.)
• Please fill formula bottles, change your
child’s diaper and/or take your child to the
restroom before entering Stay & Play. Diaper changing will be provided in the centers
that have the facilities. In some centers,
diaper changing is not possible, in which
case Stay & Play staff will locate you in the
facility. Contact your family center to find
out if diaper changing is available.
• Check with Stay & Play staff on sign-in/out
procedures. You’ll need to complete a
registration card and will be required to
present your membership card.
• Children must wear closed-toe shoes; no
sandals or flip flops are allowed.
• Sick children are not permitted in Stay &
Play. A sick child is defined as a child who
has: a fever within the last 24 hours; diarrhea; vomiting; rash or open sores; cough;
cold symptoms; lice; etc.
• Stay & Play staff will not administer
medication to your child.
• Positive discipline such as redirection and
logical consequences will be used when
behavior problems arise. Chronic problems
may result in suspended privileges for a
period of time.
• Stay & Play staff will locate a parent if a
child cries for a prolonged period of time
(every effort will be made to soothe the
child).
• Please do not allow your child to bring any
toys from home. This will avoid toys being
lost or broken.
Staff are trained in First Aid, CPR and rescue
breathing.
For complete information, pick up your Stay
& Play Parent Guide at your local Y’s Stay &
Play Center or at Member Services.
Proper attire
For your safety, appropriate footwear inside
the Y is mandatory. To maintain a familyfriendly environment, members must keep
midsection/torso covered.
Medical Emergency
YMCA staff members are CPR, First-Aid and
AED (automatic external defibrillator) trained
and certified. AEDs are available in all centers.
Please see a staff member if someone needs
assistance.
Emergency Plan
The YMCA of South Hampton Roads has
established emergency procedures that are
available and posted at each location. Staff
have been trained to adhere to this plan, which
covers injuries, cardiac arrest, evacuation,
power failure, natural disasters, loss of
communication and more.
Personal Belongings
Please take special care in locking up all
personal belongings in both the locker rooms
and in your car. The Y is not responsible for
any items left on YMCA property. If you don’t
have a lock to secure items, complimentary
key locks are available at the Member Services
desk for short-term use. Items found that do
not pose a health risk and are considered to
have a monetary value, will be retained for 90
days. After such time the YMCA will consider
the property abandoned and dispose through
either sale of the item, donating proceeds to
our annual giving campaign, or discard the
item. Members are encouraged to inquire at
the service desk regarding a lost item and may
be asked to describe the item when making a
claim. The Y will take reasonable precautions
to ensure that claimed items are returned to
the rightful owner at request.
NURSING
The Y supports nursing mothers. For your
comfort; designated nursing rooms are provided at all centers and are identified by
signage.
SECURING YOUR
VALUABLES
Please safeguard your valuables inside the
Y. We strongly recommend against locking
belongings in your vehicle. If you don’t have a
lock to secure items, complimentary kit lockers
and key locks are available at Member Services
for short-term use. The Y is not responsible
for lost, stolen or damaged personal property.
Cell Phones
Cell phone usage is NOT permitted in the
FitQuest center, Wellness Center, Free-Weight
Center, Group Exercise classes, locker rooms
or bathrooms at all YMCAs. Cameras on cell
phones are not to be used in the YMCA at
any time.
In-Town Guests
Changes
• One complimentary visit per year
Please inform Member Services if a change
has been made to your address, phone number, bank draft (if applicable) or family member
status. It is also important to notify Member
Services if you or a family member have a
health concern. Membership records and
cards are the property of the YMCA of South
Hampton Roads.
• Second visit $5 per person
• Third visit $10 per person
(no more than three visits per year)
Centers can restrict guest usage, hours
of usage and area of usage with or without notice to ensure the safety and comfort
of members. We highly encourage members
to contact the YMCA prior to visiting with a
guest to inquire about any guest restrictions
due to demands on the facility.
Visiting From Another
YMCA Association
The first week of usage is free of charge
(first day of usage triggers one-week period,
remaining six days must be concurrent). The
second week of concurrent usage is half the
guest fee ($2.50) per visit. The third week and
beyond of concurrent usage is $5 per visit.
AWAY members are considered 100 miles
outside of our service area. The Outer Banks
Family YMCA is excluded from this program.
The Peninsula YMCA and YMCA of Portsmouth
are not affiliated with the South Hampton
Roads association, which serves Coastal Virginia and Northeastern North Carolina.
Guests
Away Program
Our first priority is to serve our members who
have made a commitment to the Y by joining.
The purpose behind our guest policy is to
enhance member service to current members
who are encouraging a friend to join and make
reasonable accommodations for members of
other YMCAs traveling in our area, for outof-town family of current members and for
out-of-town visitors. All YMCA of South
Hampton Roads centers are part of one association; therefore, a visit to one location
counts as a visit to all centers.
When you join a YMCA, you become part of a
national movement of 21 million members in
more than 2,600 YMCAs. Because each YMCA
is autonomous, not-for-profit, and not a franchise, local YMCA policies vary on the use of
equipment, facilities, services and programs
by visiting members from out-of-town or from
nearby YMCAs. If you plan to visit another
YMCA, it is a good idea to call that YMCA
about visiting member policies.
Out-of-Town Guests of Members
• Must be accompanied by a member
• A member may bring a maximum
of five guests per visit
• Guests may visit up to 14 days per
calendar year
• $5 guest fee per person, per visit
• Must live 100 miles outside of our service
area and not a current YMCA member (see
AWAY Program)
Financial Assistance
The Y offers financial assistance to those in
need through our Open Doors program. We
strive not to turn anyone away due to his or
her inability to pay membership or program
fees. Full or partial subsidies are available
because of the generosity of members and
friends who make gifts to the Y’s annual campaign. Subsidies are based on the individual’s
demonstrated ability to pay, the Y’s ability to
fund the subsidy, and the space available. For
more information about the Open Doors program, contact Member Services.
Lost Card
Please inform the Member Services desk staff
if you have lost your member identification
card. A replacement fee may be required.
Program Refunds
If the YMCA has to cancel a program, you will
receive a full refund. If you have to cancel after
signing up for a program, prior to the start
date, the YMCA will provide you with a 100%
credit (good for three months) to be applied
toward another program or provide a 100%
refund if you have to cancel for medical reasons. No refunds or credits can be given after
the program begins. If an individual misses or
must drop out during a program for medical/
family emergencies, classes may be made up
where space is available. All credits are nontransferable. Camp deposits (to secure camp
sessions) are nonrefundable after June 1.
Returned Checks
Returned checks, EFT or Credit Card
transactions will be assessed a $25 returned
payment fee.
CANCELLATION
As per the membership application, we require
a 30-day written notice to terminate your
membership. Please contact the Membership
Director at your family center for a copy of the
cancellation form.
Solicitation
To ensure the comfort of our members, the Y
does not allow solicitation of outside business
or services in YMCA centers or program areas,
except when there is a partnership.
17
YMCA Guidelines
Smoking/Tobacco/
Alcohol
The Y is a tobacco-free and alcohol-free
zone. Smoking, including the use of electronic
cigarettes, is prohibited on YMCA property at
all times.
Age Guidelines
Membership
Ages 10–12 may use cardio equipment and
FitQuest circuits with a parent or supervising guardian on the premises, after
successful completion of a KidQuest orientation.
Ages 8–9 may use cardio equipment and
FitQuest circuits with a parent or supervising guardian, after successful completion of
a KidQuest orientation.
Ages 4–9 may only use locker rooms under
direct supervision of parent or supervising
guardian.
Parents with children ages 13 and younger
are encouraged to use family locker rooms
where available. These changing rooms are
also available to those who require special
assistance or parents assisting an oppositegender child.
Ages 13+ may join as individuals, however,
youth 13–17 must have a parent or legal
guardian sign the membership agreement
and waiver.
Group Exercise
Youth Areas
Ages 8–12 may participate in Level I and
multi-level Group Exercise classes with a
parent or supervising guardian.
Ages 13–15 may use Interactive Zones and
youth fitness areas without a parent and must
sign themselves in and out of the area.
Facility Use
For their safety, children ages 13 and
younger may not participate in a Level II
Group Exercise/Cycling class. In order to
properly fit the Cycling bikes, the minimum
height is five feet.
Ages 10–12 may use Interactive Zones and
youth fitness areas without a parent, provided
they sign themselves in and out, and parent/
guardian is on the premises.
Ages 16+ may be considered the supervising
guardian for siblings age 12 and younger
when using YMCA facilities, provided responsible and appropriate behavior is exercised at
all times.
Ages 13+ may use YMCA facilities without
adult supervision, unless posted otherwise.
Children ages 10–12 may use designated
areas of the facility provided their parent/
guardian is on the premises and they have
completed a facility orientation with their parent/guardian.
Health & Wellness
Ages 16+ may use all fitness equipment,
including free weights, without adult
supervision.
Ages 16+ may use steam rooms and saunas.
Ages 13+ may participate in all Group
Exercise classes without a parent or
supervising guardian.
Ages 13–15 may use FitQuest circuits
and cardio machines without supervision
after successful completion of a TeenQuest
orientation.
Ages 13–15 may use free-weight centers
only with direct parental supervision and
after successful completion of a free-weight
orientation.
Aquatics
Ages 13+ may use the swimming pools, hot
tub and therapy pools without adult supervision (except where further restricted by local
Health Department codes).
Ages 10–12 who pass the swim test may use
the swimming pools if their parent/guardian is
physically on YMCA premises.
Ages 6–12 may use the hot tub if they are
under the direct supervision and are within
arm’s reach of parent or supervising guardian.
Ages 5–9 may use Interactive Zones (for up to
three hours per day) and youth fitness areas
without a parent, but must be signed in and
out by a parent or supervising guardian.
For their safety, exercise equipment in the
youth fitness area is not available to
children ages 5–7 (with the exception of
youth Expresso bikes).
Parents may exercise with their children in
Interactive Zones and youth fitness areas.
Ages 0–9 may use the swimming pools if
they are under the direct supervision of parent
or supervising guardian. Nonswimmers must
be within arm’s reach of parent or supervising
guardian.
Locker Rooms
Ages 13+ may use locker rooms without
supervision.
Ages 10–12 may use locker rooms without a
parent/guardian, provided parent/guardian is
on the premises.
Ages 4+ must use gender-appropriate
locker rooms.
Although YMCA staff members are trained to meet the needs of children and encourage them to
develop new skills like independence, we suggest that parents communicate with their children
and know where they are at all times while at the Y.
18
Pool Guidelines
• YMCA swimming pools are only to be used
when a lifeguard is on duty.
• Please shower before entering the swimming pool.
• Persons with open cuts, sores or blisters
are not permitted in the swimming pool.
• Children who are not potty-trained must
wear a swim diaper or plastic pants (disposable diapers are not permitted).
• Please use appropriate changing facilities
(on-deck changing of any age is prohibited).
• A parent/guardian must be supervising his/
her child (9 years and younger) at all times.
Nonswimmers must be within arm’s reach
of a parent or supervising guardian at all
times.
• Children ages 10–12 may use the pool only
if a responsible adult is on the Y’s premises
and the child has passed the YMCA of South
Hampton Roads Swim Test. Please refer to
the member guide for all age guidelines and
definitions.
• Swimmers must wear appropriate swimwear
(no jeans or cut-offs; swimsuits only). The
Y asks all members to remember the family
environment and choose the style of your
swimsuit accordingly.
• Hanging on lane lines, safety ropes and
basketball hoops is not permitted.
• Prolonged underwater swimming or
breath holding (and hyperventilation) is
not permitted.
• Floats and rafts are only permitted
during designated times and when posted
in advance.
• Fins and snorkels are only permitted in lap
lanes. On occasion during peak demand, the
aquatic director may restrict usage of fins
to ensure the safety of other swimmers.
• When the whistle blows, look to a lifeguard
immediately!
• Any act deemed unsafe by the lifeguard or
management will not be tolerated.
• YMCA management may close the pool at
any time to ensure the safety of patrons. All
pools will be closed for at least 30 minutes
when lightning and/or thunder is observed.
Wading Pool Guidelines
• Cool down at least five minutes after
exercising prior to use.
• Please shower before using the hot tub.
• Use the hot tub only when others are
present.
• Limit tub usage to ten minutes or less.
• Diving or jumping into the hot tub is
prohibited.
• Children age 5 and younger may not use the
hot tub.
• Use of body lotions, oils or suntan lotions
is not permitted.
• Aerobic exercise in the hot tub is not
allowed.
• A supervising adult age 16 or older must be
in the wading pool with children.
• Food or drinks are not permitted.
• Deck surrounding the wading pool must be
kept clear of baby equipment and toys.
• One person at a time is permitted on the
slide. Feet-first entries only.
• Glass or metal objects are not permitted in
the pool area and any food consumed must
be at least 10’ from the edge of the swimming pool. Chewing gum, tobacco products
and alcohol are not permitted in the Y’s
aquatic environments.
• One diver on diving board or steps at a time.
• Running, horse playing, pushing, carrying
people on shoulders or dunking is prohibited in the swimming pool or deck area.
The YMCA of South Hampton Roads follows
YMCA National Guidelines that restrict
children age 5 and younger from hot tub,
steam room and sauna use. Children 6–12
years of age must be supervised by an adult
while in the hot tub (adult must be within
arm’s reach of child). Children 13 years of age
and older may use YMCA hot tubs without
adult supervision.
• Children 42” and smaller are welcome in the
wading pool.
• Children wearing Coast Guard approved flotation devices and nonswimmers must be
within arm’s reach of a parent. Water wings
(arm floaties) are not permitted. The aquatic
director may make exceptions based on
special needs of the swimmer and inspection
of the device.
• Feet-first entries only. No diving. Flips,
spins or back dives are not permitted from
the side of the pool. Diving is permitted in
swimming pools with a minimum of 9’ of
water during posted times.
Hot Tub/Steam Room/
Sauna Guidelines
• Please do not use the hot tub if you are
under the influence of alcohol, anticoagulants, anti-histamines, vasoconstrictors,
vasodilators, stimulants, hypnotics or tranquilizers.
• Do not submerge to the bottom.
Diving Guidelines
• All users under 13 years of age must pass
the YMCA of South Hampton Roads Swim
Test prior to use.
• Immediately exit the pool using the ladder
to the left or right of the diving well.
• Only one swimmer is permitted in the diving
well at a time.
• Inward/cutaway dives and any other dives
deemed unsafe by the aquatics director are
not permitted.
• Dive straight ­— diving to either side of the
diving board is not permitted.
Warning! Persons with the following
conditions should not use the hot tub:
• High Blood Pressure
• Heart Disease
• Respiratory Problems
• Pregnancy
• Diabetes
• Emotional Disorders
• Stress/Anxiety Disorders
• Epilepsy or Seizure Disorders
Failure to follow these rules can result in
serious or fatal injury.
• Goggles, jewelry, toys or restrictive devices
that could cause injury are not permitted.
• Please consider appropriate swim attire
before using diving board.
19
YMCA Guidelines
Swim Test/
Swim Necklace
Tube Slide Guidelines
Wellness Center
Guidelines
• Comfortably swim one length of the swimming pool (25 yards) without assistance.
• Youth ages 12 and younger are required to
pass the YMCA of South Hampton Roads
Swim Test prior to use.
• Pausing is allowed for the swimmer to
rotate and breathe.
• Flotation devices or toys are not permitted
when using the slide.
• FitQuest orientations are strongly
encouraged prior to using the equipment.
• Any stroke or combination of strokes are
permissible, however, the swimmer must
remain on top of the water (underwater
swim not acceptable) and have some level
of proficiency of the swim stroke.
• Swimwear with exposed zippers,
buckles, rivets or metal ornaments are
not permitted.
• Wipe down equipment after use.
• Jewelry (rings, watches, anklets, etc.) and
goggles are not permitted on the water
slides (exceptions include break away swim
necklaces or rubber wrist identification
bands issued by the Y).
• Practice fitness courtesy; let others work in
with you.
• Tread water for 30 seconds.
• Exit the swimming pool either by steps,
ladder or side.
• YMCA of South Hampton Roads Pool Rules
are reviewed and a copy of the rules will be
provided to the child, and upon successful completion, a green swim necklace will
be awarded, which notifies lifeguards of the
child’s ability to swim.
Inflatable Slide
Guidelines
• Youth ages 12 and younger are required to
pass the YMCA of South Hampton Roads
Swim Test prior to use.
• Flotation devices are not permitted when
using the slide.
• Only one person is permitted on the water
slide or the slide entry ladder at a time.
• Wait for lifeguard instructions and start
signal before sliding.
• Slide feet first in a layout position on your
back only (head first is not permitted).
• Clear the splash zone immediately after
sliding.
• Exit the pool quickly on the designated side
for each slide.
• Obey all lifeguard instructions.
Free-Weight Guidelines
• Wear proper athletic footwear.
• Wear appropriate exercise attire with
midriff covered and athletic shoes.
• 30-minute maximum on cardio machines
during peak hours.
• Use collars for safety when lifting weights.
• Clean off bars and put weights back when
finished.
• Water and sports drinks in enclosed
containers are welcome.
• No horseplay or undesirable language.
• Ask for help if you need assistance.
• Please be safe and courteous. Do not drop
weights or bars.
• Please refrain from using cell phones in the
Wellness Center.
• Youth ages 13–15 must be directly
supervised by a parent when using free
weights and must have had a free-weight
orientation.
Gymnasium Guidelines
• Swimwear with exposed zippers,
buckles, rivets or metal ornaments are
not permitted.
• Place personal belongings in
designated area.
• Jewelry (rings, watches, anklets, etc.) and
goggles are not permitted on the water
slides (exceptions include break away swim
necklaces or rubber wrist identification
bands issued by the Y).
• Use collars on all barbells.
• Please wear non-skid, non-marking shoes
only. Court shoes are preferred.
• Don’t rest plates on the floor, machines
or walls.
• Please do not bring food or drinks into
the gym.
• Re-rack plates on assigned racks.
• Please do not dunk on wall-mounted goals.
• Bring weights to rest gently.
• Please do not hang on rims.
• Leave weight benches in assigned areas.
• Please do not engage in horse-play, rough
play, undesirable or loud language.
• Only one person is permitted on the water
slide or the slide entry ladder at a time.
• Slide feet first in a sitting or layout
position on your back only (head first is
not permitted).
• Previous slider must reach the wall/egress
ladder before next person climbs up the
steps and uses the slide.
• Maximum weight is 225 pounds.
20
• Use a spotter when possible.
• Return all crossover cable handles in places
provided.
• Wipe down machines and benches after use.
• Share the equipment by allowing others to
work in.
• Scheduled activities have priority; please
refer to schedule.
• Have fun!
CHESAPEAKE
NORFOLK
SUFFOLK
YMCA Early Adventures
920 Corporate Lane
Chesapeake, VA 23320
P 757 549 9757
Blocker Norfolk Family YMCA
312 West Bute Street
Norfolk, VA 23510
P 757 622 9622
Suffolk Family YMCA
2769 Godwin Boulevard
Suffolk, VA 23434
P 757 934 9622
Great Bridge/Hickory Family YMCA
633 S. Battlefield Boulevard
Chesapeake, VA 23322
P 757 546 9622
Dominion Tower YMCA
999 Waterside Drive, 4th Floor
Norfolk, VA 23510
P 757 627 4124
YMCA Camp Arrowhead
275 Kenyon Road
Suffolk, VA 23434
P 757 923 3303
Greenbrier Family YMCA
1033 Greenbrier Parkway
Chesapeake, VA 23320
P 757 547 9622
The Y on Granby
2901 Granby Street
Norfolk, VA 23504
P 757 965 2322
Greenbrier North YMCA
Wellness & Racquetball Center
2100 Old Greenbrier Road
Chesapeake, VA 23320
P 757 366 9622
The First Tee of Hampton Roads
Lambert’s Point Country Club
Golf Program Location
4301 Powhatan Avenue
Norfolk, VA 23508
P 757 563 8990
The First Tee of Hampton Roads
Cedar Point Country Club
Golf Program Location
8056 Clubhouse Drive
Suffolk, VA 23433
P 757 563 8990
Taylor Bend Family YMCA
4626 Taylor Road
Chesapeake, VA 23321
P 757 638 9622
EASTERN SHORE
YMCA Camp Silver Beach
6272 YMCA Lane
P.O. Box 69
Jamesville, VA 23398
P 757 442 4634
W CampSilverBeach.org
Eastern Shore Family YMCA
26164 Lankford Highway
Onley, VA 23418
P 757 787 5601
The First Tee of Hampton Roads
Upshur Neck Facility
Quinby, VA 23423
P 757 787 5601
NORTH CAROLINA
Albemarle Family YMCA
1240 N. Road Street
Elizabeth City, NC 27909
P 252 334 9622
Currituck Family YMCA
130 Community Way
Barco, NC 27917
P 252 453 9632
Outer Banks Family YMCA
3000 South Croatan Highway
Nags Head, NC 27959
P 252 449 8897
PORTSMOUTH
Effingham Street Family YMCA
1013 Effingham Street
Portsmouth, VA 23704
P 757 399 5511
FRANKLIN
James L. Camp, Jr. Family YMCA
300 Crescent Drive
Franklin, VA 23851
P 757 562 3491
The First Tee of Hampton Roads
Cypress Cove Country Club
Golf Program Location
30333 Country Club Rd
Franklin, VA 23851
P 757 563 8990
Virginia Beach
YMCA Early Discoveries
Administration Office located
inside Bayside Middle School
965 Newtown Road
Virginia Beach, VA 23462
P 757 648 4443
Hilltop Family YMCA
1536 Laskin Road
Virginia Beach, VA 23451
P 757 422 3805
Indian River Family YMCA
5660 Indian River Road
Virginia Beach, VA 23464
P 757 366 0488
Mt. Trashmore Family YMCA
4441 South Boulevard
Virginia Beach, VA 23452
P 757 456 9622
Princess Anne Family YMCA
Coming Fall 2015!
Corner of Landstown and Dam Neck
Virginia Beach, VA 23456
P 757 456 9622
Salem YMCA Family Center
2029 Salem Road
Virginia Beach, VA 23456
P 757 471 9622
The First Tee of Hampton Roads
Golf & Life Skills Program
2400 Tournament Drive
Virginia Beach, VA 23456
P 757 563 8990
W TheFirstTeeHR.org
YMCA OF SOUTH HAMPTON ROADS
P 757 962 5555 W ymcashr.org
Mission: To put Judeo-Christian principles into practice through programs that build healthy spirit, mind and body for all.