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CASTLEFIELDS SURGERY NEWSLETTER
Dr. S. Holden
MBChB DRCOG
LEEDS 1995
Dr. E. Domville
Dr. C.McCosh
MBChB
BIRMINGHAM 1990
MBBCH MRCGP
CARDIFF 1987
Dr. E. Paterson
MBBS MRCGP DRCOG
LONDON 1994
Practice Manager: Lorraine Cleary
Dr. Emma Paterson
Dr. Paterson has joined
Castlefields. She has
been a GP Partner in a
practice in Preston for the
past eight years and has
relocated to
Stafford where she
trained and
worked as a GP
previously.
She brings with her a vast
range of skills in
terms of her
previous years as a
GP including tutoring
for undergraduate
medical education.
Patient Access
th
From March 16 2015 the
surgery will be able to
send your prescription
requests electronically to
a Pharmacy that has been
nominated by the patient
for collection directly
from them.
Patients wishing to utilise
the service can arrange
this with a pharmacy of
their choice
(most pharmacies in the
community will be enabled for this service
or it can be organised at
the Surgery).
Online Appointment
Booking
Online appointment
The way in which you
booking will be available order your prescriptions
to patients from mid
from the Surgery will be
February.
changing soon.
Patients wishing to
More information will
register to use the service
follow here and on the
will need to provide
surgery website.
confirmation of
Travelling Abroad
identification.
Online Medical Records
From Mid February
patients will also be able
to access their Medical
Records (Subject to identification confirmation),
which will include all
coded information – such
as Diagnosis and
Test Results.
Further information
regarding the above will
be available soon by
speaking to a member of
the Reception Team or via
the Website.
If you are due to travel
abroad and need advice
Re: Vaccinations
Please call into Surgery to
complete a Travel
Questionnaire Form.
This will then be processed
by one of the Nursing Team
leaving information to pass
to you regarding
vaccinations required etc.
Please telephone the surgery
48 hours after completing
the form when the receptionist will arrange an
appointment for vaccinations if they are required.
Summary Care Record
A Summary Care record
has been created for most
patients at the surgery.
A Summary Care Record is
a brief summary that consists of the patients: Name;
Address; DOB; NHS Number, allergy or allergic reaction information; acute and
repeat medication and any
discontinued medications in
the past six months.
A Summary Care Record is
set-up to enable Doctors/
Specialist Nurses outside of
your GP Surgery (and with
your permission) access,
should you require urgent/
emergency care. Having
access to allergy/
medication in theses
circumstances will enhance
the care that you will
receive.
Your approval will always
be sought whenever a
clinician requires access to
this information, (the only
occasion when a clinician
can override your permission for access would be if
you were too unwell to give
it), only clinicians: Doctors, Consultants; Nurse
Specialists can
access this information by
using a fully auditable
‘Smartcard’ that has been
issued to them, with rolebased permissions assigned
to them only to allow
access to the Summary
Care Record.
February 2015
FRIENDS AND FAMILY
TEST
From December 2014 all GP
Surgeries in England will be
providing patients with the
ability to feedback their experience of services provided
by their GP Surgery.
Patients visiting the surgery
will be provided with a form
called the ‘Friends and Family
Test’.
The question ‘How likely are
you to recommend our GP
Practice to friends and family
if they needed similar care or
treatment?’ – is the same for
all surgeries. There will also
be another follow-up question
such as ‘Please tell us the reason for your answer, or suggest one thing we could do to
improve our service to patients’ - to allow patients to
elaborate if they wish to.
There is already a feedback
form on the website that is
very easily accessible for
those patients who can access
our website (see email address
overleaf).
The results of the survey will
be provided on a monthly basis on our website and will
also be available in the waiting room
PLEASE TELEPHONE
IF YOU ARE UNABLE TO
ATTEND AN APPOINTMENT
THIS AVOIDS WASTED
APPOINTMENTS WHICH
CAN BE USED FOR
PATIENTS WHO ARE
TRYING TO BOOK TO SEE
A DOCTOR OR ONE OF THE
NURSES
February 2015
Castlefields Surgery Newsletter
Including New Patient
Checks
•
Chronic Disease
Management Clinic
•
Child Health Advice
Patients can also use the web
•
Childhood Immunisite to order prescriptions.
sations
You will need to register on
•
Travel Advice/
line and then use your
vaccinations
Patient ID Number or DOB
Including
Yellow
to identify yourself, and then
Fever
order on line.
•
Triage Clinic
Out of Hours Service
•
Smoking Cessation
NHS 111
•
Family Planning
Should you require urgent
•
Minor Ops
medical attention outside of
How to contact us:
•
Maternity Services
normal surgery hours
———————————please
telephone:
Each
GP
provides
an
early
By Phone: 01785 223012
Lisa Ferneyhough is our
surgery at 7:00am – please
01785 223012
Clinical Support Worker
you
are
then
connected
enquire
with
the
receptionist
By Post: Castlefields Surgery
Lisa’s clinics are every
automatically to access
to book advance appointCastle Way
advice or medical attention if morning from 9:00am –
ments in one of these sesStafford
12:30pm for:
required, from the Out of
sions.
ST16 1BS
•
Blood Tests
Hours Service.
Our Website address is:
It is advisable; should you
•
Blood Pressure
Home visiting is only avail- •
www.castlefieldssurgery. require Medical Attention
24 Hours BP (this is
able to patients where it has
during any time in the day
nhs.uk
a continuous rebeen medically assessed as
that you telephone the surcording of blood
required. The majority of
gery first, please do not atPatients are able to order
pressure over 24
patients who need to be seen
prescriptions, change address tend to be seen by a Doctor
hours)
will be asked to attend an
or Nurse unless you have
or contact numbers
•
Smoking Cessation
been given an appointment as Out of Hours Surgery based
•
Weight Clinic
at County Hospital Stafford
you may be asked to return
Join the Patient Practice
•
New
Patient Checks
(located next to the A&E
home and telephone first.
Group: We value feedback
•
NHS
Health Checks
Department)
The
reason
for
this
is
because
from our patients regarding
——————————•
Flu Immunisations
the services provided-ask at you may arrive when GP’s
are out on their visits. The
Complaints Procedure
reception for information.
•
B12 Injections
receptionists will be able to
——————————
The practice has a complaint Lisa is not able of offer conadvise you.
procedure – please contact
——————————How to Access Appointsultation about specific
reception for information
Repeat Prescriptions Rements
health problems – for this
regarding this.
quests:
you will need to book with
———————————
There are always appointDoctor/Nurse
Please allow 48 Hours for
Attached Staff
ments available to book
——————————
ahead; these are for up to one repeat prescription requests.
Personal Health
Health Visitors Team
month in advance from early Please use your prescriptions
Information
request sheet (as we like to
morning to late afternoon
Every employee within the
call it ‘B’ side!)
Tel: 01785 243138
with your GP or nurse.
NHS has a legal duty to reTick the items that you reThey are generally used to
spect patient confidentiality
Midwife: Antenatal Clinic and as such has signed an
quire and place into the Prebook for non urgent probevery Wednesday afternoon agreement to this effect; this
scriptions Post Box that is
lems, or follow up appointlocated in the entrance lobby To make an appointment –
ments with your GP.
includes friends and relatives
contact reception
Please telephone the surgery of the building.
of patients working within
on 223012, the lines open at
the NHS. Any patient identiCPN: The community
We do not take prescrip8:00am each morning until
fiable information is only
18:30pm Monday to Friday. tions requests over the tele- mental health nurse is
accessed on a ‘need to know’
accessed via Referral from
phone
basis by employees of the
your
.
The Triage Nurse offers a
NHS. We are guided by
Most of the pharmacies how- doctor.
Minor Illness Clinic each
DOH Code of Practice reever, do offer a prescription ——————————morning.
garding confidentiality and
ordering service, and once
Medical Services
disclosure.
you have made your arrange- Available at your Practice ———--———————Should you require an apments with them, you are
pointment due to an acute
Suggestions / Comments
able to telephone the particu- •
problem – please phone
Health Promotion
There is a suggestion box in the
entrance lobby – or contact reception
223012, you will be offered lar pharmacy to place your
Opening Times
Monday
8:00 - 18:30
Tuesday
8:00 - 18:30
Wednesday 8:00 - 18:30
Thursday
8:00 - 18:30
Friday
8:00 - 18:30
EXTENDED HOURS:
Early 6:30—8 a.m.
Appointments available
from 7:00am throughout
the week-contact reception
to book.
The Surgery is Always
closed for every Bank Holidays during the year.
an appointment with either
the GP, or the Triage Nurse
depending on what is still
available that morning. If the
problem is one which is unsuitable for the Triage Nurse
or her clinic is full, the receptionist will take brief details
of the problem and will make
sure we have a suitable contact telephone number, home,
mobile or if necessary a work
number. Later that morning
one of the GP’s will telephone and either offer advice
or an appointment for later
that day.
Page 2
order. They will keep a record or your medications in
order for them to carry out
your requests.