PERSON SPECIFICATION Job Title: Out of Hours Support Worker Responsible to: Team Leader REQUIREMENT ESSENTIAL DESIRABLE Education/Qualifications  Good standard of secondary education with qualification in GCSE English or equivalent  Qualification in housing management, social work, nursing or teaching  Excellent IT skills  NVQ Level 2 or above EVIDENCED I/A FOR ALL  A Level English Language or Literature or equivalent  Recognised training in domestic abuse e.g. CAADA  Ability to speak a second language  Experience of working with a computerised case management system Work Experience  2 years relevant work experience in an advice giving role/supporting vulnerable families and/or children  Experience of working with victims of domestic abuse  Clear understanding and awareness of domestic abuse and the effects on victims and their families  Knowledge of legal, DWP and Welfare Rights Issues  Clear understanding of responsibilities with regard to safeguarding vulnerable adults and children I/A FOR ALL  Advocacy work experience  Experience of managing challenging behaviours  Training undertaken in safeguarding  Drug and alcohol addiction awareness Skills  Excellent written and verbal communication skills at all levels  Experience of creating and delivering presentations I/A FOR ALL  Proven ability in report writing  Attention to detail  Good basic numeracy skills  Ability to work independently or as part of a team  Possession of full valid driving licence and ability to travel to different locations as necessary Organisation and Motivation  Able to prioritise workload I/A FOR ALL  Able to work on own initiative  Able to cope well under pressure  Able to understand and ensure confidential working practices  Prepared to attend for relevant training  Able to understand the need to adhere to employer’s policies and procedures Equal Opportunities  Ability to demonstrate awareness/understanding of equal opportunities and of other peoples’ behaviour, physical social and welfare needs I/A FOR ALL Health & Safety  Able to demonstrate a clear understanding of and commitment to Health & Safety and a willingness to undertake training to enable implementation of procedures. Able to apply it effectively with both clients and staff I/A FOR ALL Key: I = Interview A = Application Form