Winter 2014
Masters of Business Administration
Semester 1
MB0038 – Management Process & Organization Behaviour
Book ID-B1621
Q.1 Discuss the principles of Management by Henri Fayol.
Ans. 1
There are fourteen principles of management which Henri Fayol enunciated. These have wide
acceptance all around the globe.
14 Principles of management by Henri Fayol:
1. Division of labour:……………………………
Q. 2 Discuss the pre-requisites of an Effective Control system.
Ans.2
Prerequisites of Effective Control:
All managers like to have controls because without them their plans would go awry. The prerequisites to have an effective control system are as follows:………………………………………………….
Q. 3 Define Personality. Discuss the factors that determine personality development.
Ans.3
Personality – Definition
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Personality can be defined as a dynamic and organized set of characteristics possessed by a
person who uniquely influences his/her knowledge, motivations and behavior in various
situations (Ryckman, 2004)……………………………………..
Q. 4 Discuss the concept of Attitude. Describe the components and functions of Attitude.
Ans.4
Attitudes:
Attitudes are also known as "frames of reference." They provide the background against which
facts and events are viewed. It becomes necessary to know the attitudes of members of an
organisation because they have to perceive specific aspects like pay, hours of work, promotion,
etc. of their work life in the wider context of their generalized attitudes. ………………………….
Q. 5 Discuss the three stages of Stress. Explain the reasons for stress.
Ans.5
Stress
Stress is the perceived threat to one’s physical or psychological well being Because of the silent
nature of the perceived threat, stress is often ‘silent killer’
Stress has three stages namely:
 Alarm stage – This stage starts with anxiety and panic. For example when a dog
chases us or when we are told that some of the employees may be laid off and
that you could be one of them………………………………..
Q. 6 Write short notes on the following:
a)TOWS matrix
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b)Porter’s Five Forces model
Ans. 6
Concept of TOWS matrix:
A modern tool for situation analysis:
SWOT analysis, i.e., analysis of the company’s Strength, Weaknesses, Opportunities, and
Threats, was a popular model. Combining these, we can say that one can give up the
opportunity because of the weakness or make up the deficiency and make use of the
opportunity. This is what TOWS matrix does. ………………………………
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