E784, Chief Operating Officer, Access Canberra

Position Title:
Position Number:
Chief Minister, Treasury and Economic Development Directorate
Access Canberra
Chief Operating Officer, Access Canberra
Executive 2.6
Directorate Overview
CMTEDD leads the ACT Public Service (ACTPS) and provides strategic advice and support to
the Chief Minister, Treasurer, Minister for Economic Development and the Cabinet on
policy, financial and economic matters, service delivery and whole of government issues.
The Directorate facilitates the implementation of government priorities and drives many
new initiatives. The Directorate is also responsible for Shared Services which provides
financial, ICT and HR support across Government. The Director-General of CMTEDD is also
the Head of Service.
Division Overview
Access Canberra is an agency within CMTEDD responsible for administering the shopfronts
and a range of regulatory arms from across the public service, which forms a ‘one-stopshop’ to make it easier for business, community organisations and individuals to work with
the ACT Government. The agency comprises: shopfronts services; building and utilities
regulation; electricity and natural gas, water and sewerage industry technical regulation;
environment protection and water regulation; fair trading and registration, inspection and
regulatory services; occupational licensing; public health protection regulation relating to
food services; public unleased land permits; gaming and racing regulation; road safety and
driver and vehicle licensing regulation, and WorkSafe ACT.
The Role
The Chief Operating Officer (COO) has operational responsibility of Access Canberra and will
be required to provide leadership, management and the vision necessary to ensure that
Access Canberra has the proper operational controls, administrative and reporting
procedures, and people systems in place to ensure operational efficiency.
The COO will also work in partnership with executives in CMTEDD and across the ACTPS to
foster a high performance culture that is innovative, dynamic and customer focussed.
GPO Box 158 Canberra ACT 2601 | phone: 132281 | www.act.gov.au
The COO should have a proven record, as well as demonstrable skills, in change
management, service delivery reform, non-government sector development, financial
acumen and effective leadership.
In particular, he or she should have:
 demonstrable skills in strategic thinking, change management and effective
 system design, business planning and workforce capability development;
 high level negotiation and communication skills and stakeholder engagement;
 proven experience in the provision of evidence based advice to government;
 demonstrated high level leadership in organisational best practice, which models
excellence in person-centred service delivery and community engagement;
 demonstrated knowledge, and ability to implement, the stated direction of the
ACT Government, in particular its social policy goals; and
 extensive knowledge of, and senior executive management experience in, the
human resource management.
The COO is responsible for:
 managing the day-to-day operations of Access Canberra and the core relationships
with business and the community;
 leading staff in the organisation to successfully achieve the vision of Access
 overseeing the delivery of customer services including;
o adopting a client-centric approach
o digital transformation of services
o maintaining customer service accountability levels and other obligations
• people development including coaching, mentoring and development and
organisational capability development;
• risk and quality management practices are in place across the services provided by
Access Canberra; and
• ensuring that supervisory and management practices are in line with public service
human resource management practices, including employment equity, antidiscrimination, occupational health and safety and ethical behaviour.
Selection Criteria
A commitment to public service integrity and people management is essential. Applicants
should be able to demonstrate their capacity to be responsive, manage a diverse workload
with competing priorities to meet to tight deadlines, and to contribute to and support
various activities across the Directorate including direct support to the Deputy DirectorGeneral Access Canberra.
The successful applicant will be engaged under an executive contract. Prospective applicants
should be aware that individual contracts are tabled in the ACT Legislative Assembly.
Tertiary qualifications in a relevant field will be highly regarded.
Applications should address the selection criteria below which are based on the ACTPS
Executive Capabilities:
Leads and values people
Motivates and develops people
Values diversity and respects individuals
Builds a culture of improving practice
Shapes strategic thinking
Inspires a sense of purpose and direction
Encourages innovation and engages with risk
Thinks broadly and develops solutions
Achieve results with integrity
Develops organisational capability to deliver results
Manages resources wisely and with probity
Progresses evidence based policies and procedures
Shows sound judgement, is responsive and ethical
Fosters collaboration
Listens and communicates with influence
Engages efficiently across government
Builds and maintains key relationships
Exemplifies citizen, community and service focus
Understands, anticipates and evaluates client needs
Creates partnerships and co-operation
Works to improve outcomes
Executive Capabilities are a way of describing the behaviours that characterise successful
ACTPS executives and the values and personal attributes that support these behaviours.
They also provide an integrated and consistent means of assisting executives to identify
developmental needs and achieve significant and measurable growth in areas such as
leadership, strategic vision and effective management.
Information on Executive Capabilities for the ACTPS is available at