1. education

Institute for Total Quality Management (ITQM), Zurich, Switzerland
Testimonials (extract)
1
"The EFQM Training provides a holistic view of quality management as well as the building blocks of the
EFQM Model, and will help you to establish the foundation to pursue excellence in your organization."
Dr. Ashraf Al Ghazzawi, Division Head, SAUDI ARAMCO, Dhahran, KSA
"The EFQM Training conducted by ITQM was a great workshop, one of a kind!"
Dr. Walid Sadig, Former Vice Dean for Quality and Development, College of Dentistry, King Saud University,
Riyadh, KSA
"The workshop was very informative and knowledge building. It was conducted in a very tailored way to
the needs of the trainees."
Ms. Manal Al Nasser, Director, KingSaud bin Abdulaziz University, Health Sciences in the National Guard Health
Affairs, Riyadh, KSA
"The EFQM L4E Training by ITQM was a great learning experience for me. Every line manager should
attend this training!"
Mr. Tayseer Joudi, Operations Manager, Saudi Oger Ltd., Riyadh, KSA
"The workshop coach was very successful in explaining us in a simple and efficient way all the quality
management improvement tools and techniques."
Dr. Sahar AlZain, BDS, MSc, Associate Professor and Consultant, College of Dentistry, King Saud University,
Riyadh, KSA
"The workshop was very well organized and conducted. The practical exercises were very interesting and
helpful.”
Ms. Marwa Essawy, Biomedical Engineer, Dr. Erfan & Bagedo General Hospital, Jeddah, KSA
"I have attended a very inspiring and well organized workshop."
Mr. Mohamed El-Molla, Chief Biomedical Engineer, Procare - Riaya Hospital, Al-Khobar, KSA
"I strongly recommend the EFQM Training, conducted by the Institute for Total Quality Management. The
training was very informative, solid, and showed the road to Excellence."
Dr. Ziad Salameh, D.D.S., D.E.S.P., Researcher and Specialist in Prosthodontics, College of Dentistry, King Saud
University, Riyadh, KSA
"The EFQM L4E Training was very informative and helpful. It enriched my knowledge of how to drive
improvements at the working place using the EFQM Excellence Model for Self-Assessment. The
discussion around the EFQM Excellence Model and practical exercises were very beneficial.”
Dr. Huda Abu Hamdeh, Dean, Ibra Nursing Institute – Ministry of Health, Ibra, OM
"The EFQM L4E and the LPM-QIMT Training gave me know-how and skills not only about what to change
but also how to change.”
Prof. Dr. Omar Awadh Al-Rawas, Dean, College of Medicine and Health Sciences, Sultan Qaboos University,
Muscat, OM
"In the EFQM Leaders for Excellence Training, conducted by ITQM, I realized that the EFQM Excellence
Model is very helpful to support also Government organizations and institutions in Higher Education in
their Striving for Excellence. The training was very good and gave me also a new view about Excellence."
Prof. Dr. Amal Fatani, Head of Women Sector, Ministry of Higher Education, Riyadh, KSA
"The EFQM L4E Training was an insightful and beneficial two-day-course which gave me an overview of
the EFQM Model and the Fundamental Concepts of Excellence. I recommend this course to individuals
who are new to the EFQM Model and also to individuals who already have some background in
Excellence but want to refresh and expand their Excellence know-how. It is beneficial for all management
staff, regardless of their field of work, as Excellence is a key component for high performance."
Mr. Mohammad Abdulrazaq Alawadhi, Global Quality Manager, Drydocks World, Dubai, UAE
Institute for Total Quality Management (ITQM), Zurich, Switzerland
Testimonials (extract)
2
"The EFQM Leaders for Excellence Training conducted by ITQM was very interesting and added great
value to me. I liked also very much the best practice examples presented by Dr. Karl J. Koller."
Mr. Abdulaziz A. Almahboob, Head of TQM Department, Certified EFQM Assessor, Assessor for the King
Abdulaziz Quality Award, Eastern Province Directorate, Ministry of Education, Dammam, KSA
"I would strongly recommend the EFQM Training to any company desiring to achieve Excellence in their
business. The workshop from ITQM was well conducted and was successful in achieving its objectives."
Dr. Suheel Ahmed, Commercial Manager, Al Ghurair Foods, Dubai, UAE
"The EFQM Leaders for Excellence Training gave me a very good understanding of how Excellence in
Higher Education looks like. The training would be beneficial for leaders in Higher Education."
Dr. Winston Tambyrajah, Head of Department, General Studies, Jubail University College, Jubail, KSA
"In the EFQM Leaders for Excellence Training I could further develop my know-how in Excellence. This
training should be attended not only by Quality Management Specialists but also by Rectors, ViceRectors, Deans/Vice-Deans, and Line Managers of Universities and Colleges. The training provides them
with a roadmap to Excellence."
Mr. Mallwy Alawadh, Quality and Development Coordinator, Abha College of Technology, Abha, KSA
"The EFQM Training was comprehensive and very interesting with a lot of practical examples."
Ms. Ramona Ciocan, Business Excellence Manager, Wild Wadi Water Park, Jumeirah, Dubai, UAE
"The workshop is excellent for professionals who are developing their organization towards Excellence.“
Mr. Anuarag Kshattriya. OHSE Manager, TOTAL, Dubai, UAE
“The EFQM Leaders for Excellence (L4E) Training by ITQM helped me to expand my Excellence skills. I
liked the expert discussions with Dr. Koller. The new skills learned I could transfer right away,
successfully into my university."
Prof. Dr. Vytautas Snieska, Chairman of the Quality Committee, Head of Economics and International Trade
Department, Economics and Management Faculty, Kaunas University of Technology, Kaunas, Lithuania
"The workshop gave me a very good understanding about Excellence in Education. I liked to work with
the case study. This was one of the best trainings I have participated during the last years."
Prof. Dr. Jakob Kübarsepp, Vice-Rector of Academic Affairs, Tallinn University of Technology, Tallinn,
Estonia
"The EFQM Model gives you a holistic view of quality management. The workshop supports the striving
for best practice."
Dr. Ruedi Singer, Managing Director, Faculty of Science, University of Basel, Switzerland
“The EFQM Leaders for Excellence (L4E) Training by ITQM helped me to expand my Excellence skills. I
liked the expert discussions with Dr. Koller. The new skills learned I could transfer right away,
successfully into my university."
Prof. Dr. Vytautas Snieska, Chairman of the Quality Committee, Head of Economics and International Trade
Department, Economics and Management Faculty, Kaunas University of Technology, Kaunas, Lithuania
"The workshop was well organized and conducted professionally. I have learned a useful method that can
be applied to universities."
Dr. Inga Milisiunaite, Director of Quality Management, University of Vilnius, Vilnius, Lithuania
"The workshop gave me a very good understanding about Excellence in Education. I liked to work with
the case study. This was one of the best trainings I have participated during the last years.”
Prof. Dr. Jakob Kübarsepp, Vice-Rector of Academic Affairs, Tallinn University of Technology, Tallinn, Estonia
"The EFQM Training I attended was very interesting. The know-how I gained is very useful for my work.”
Dr. Heli Mattisen, Director, Estonian Higher Education Quality Agency, Tallinn, Estonia
Institute for Total Quality Management (ITQM), Zurich, Switzerland
Testimonials (extract)
3
"The workshop conducted by Dr. Koller gave me many new ideas for quality improvement within the
university and showed me the way to Excellence.”
Prof. Dr. Tönis Karkj, Vice Dean in Academic Affairs, Member of the Assessment Council, Tartu University, Tartu,
Estonia
"I liked the training very much. It gave me a new perspective on Excellence.“
Mr. Abdulrahman Ahmed Hariri, Lecturer, King Abdulaziz University, Jeddah, KSA
"The EFQM Leaders for Excellence (L4E) Training and the EFQM Internal Assessor Training (IAT) are the
most valuable trainings I have ever attended. I have learned a lot from these trainings. The discussions
around the case studies, particularly by using the EFQM Excellence Model in the Education Sector, were
very beneficial. I strongly recommend the EFQM L4E and the EFQM IAT, conducted by Dr. Karl J. Koller
from the Swiss Institute for Total Quality Management (ITQM)".
Mr. Khalid Al-Wahaibi, Quality Specialist, Ministry of Education, Muscat, OM
"I would strongly recommend the EFQM European Assessor Training to any company desiring to
achieve Excellence in their business. The workshop of Dr. Koller was well conducted and was successful
in achieving ist objective of training us to be efficient European Assessors.“
Dr. Suheel Ahmed, QA Department Manager, Al-Watania Poultry, Buraidah, KSA
"Very good workshop. We have learned techniques about how to assess an organization efficiently and
effectively.“
Mr. Narsimulu Kompelli, TQM Manager, Omar A. Balubaid Co., Jeddah, KSA
"The EFQM European Assessor Training was very well conducted. Dr. Koller‘s professional competence,
his methodical approach as well as his personal/rhetorical behavior was very good.“
Mr. Liang Thye Yew, Vice President Quality and Testing, Credit-Suisse, Singapore
"The workshop helped me to understand the EFQM Excellence Model and gave me the necessary knowhow to work as an EFQM European Assessor."
Mr. Indranil Roy Chowdhury, Quality Assurance Specialist, Dubai Properties, Dubai, UAE
"The EFQM Model is a very good roadmap to Excellence. It was a very well conducted workshop!"
Ms. Nada Fida, Quality Manager, Saudi Arabian Airlines, Jeddah, KSA
"Through the EFQM European Assessor Training at ITQM I learned about an excellent method for not
only talking about Excellence, but also doing it."
Dr. Stephan Ralf Abdulrahman Vogel, Quality Coordinator, Centre for R&D, SAUDI ARAMCO , Dhahran, KSA
"The ITQM workshop was very helpful for me to support my company towards Excellence."
Mr. Humayan Jawaid, Quality Manager, Abu Dhabi Company for Onshore Oil Operations, Abu Dhabi, UAE
"I liked the workshop very much. The training gave me new insights to move our organization towards
Excellence."
Mr. Abdulmajeed Albatati, Director for TQM, Jeddah Municipality, Jeddah, KSA
"The workshop was very informative and rich in practice. The workshop coach was very professional."
Mr. Ala´ Naeem Owaidah, Special Projects Manager, SAVOLA, Jeddah, KSA
"I liked very much the practical approach in the workshop. The team exercises helped me strengthen my
newly acquired knowledge."
Mr. Muhammad Azmi Dhabban, Center Manager, Program G.M., Jeddah Municipality, Jeddah, KSA
"I liked the training very much. It gave me a new perspective on Excellence."
Mr. Abdulrahman Ahmed Hariri, Lecturer, King Abdulaziz University, Jeddah, KSA
"The workshop is excellent for professionals who are developing their organization towards Excellence."
Mr. Anuarag Kshattriya. OHSE Manager, Brandt NOV, Dubai, UAE