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BUSI 502
Information Systems for Management
March 2015 Session 14-M54
March 23 – May 16, 2015
Course Description
Examination of the value and uses of information systems for business operations, management
decision-making, and strategic advantage. Discussions and applications focus on business
information systems and its usefulness as a managerial aid.
Prerequisite: None
Proctored Exams: None
Instructor Information
Mary Hegeman, MBA, Business Administration, Columbia College
[email protected]
Textbooks
Title: Management Information Systems for the Information Age, 9th edition
Author(s): Haag/Cummings
Publisher: Richard D. Irwin, Inc.
Year: 2012
ISBN-13: 978-0-07-743743-5
Textbooks for the course may be ordered from MBS Direct. You can order
 online at http://direct.mbsbooks.com/columbia.htm (be sure to select Online Education
rather than your home campus before selecting your class)
 by phone at 800-325-3252
For additional information about the bookstore, visit http://www.mbsbooks.com.
Course Overview
The information we are going to exchange in the context of this course will enable all of us to
appreciate the complexity of information systems and their role in assisting decision making in a
business setting. Information system refers broadly to a computer-based system that provides
managers with the tools for organizing, evaluating and efficiently running their departments. In
order to provide past, present and prediction information, an information system can include
software that helps in decision making, data resources such as databases, the hardware resources of
a system, decision support systems, people or project management applications, and any
computerized processes that enable the department to run efficiently. Your participation is vital to
not only your understanding of the material but also to add to your fellow classmates’ understanding
of principals and concepts. In addition to your own “book” work, I will be sending you out to the
Internet for material vital to this discipline. Together we can make this a great learning experience.
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Technology Requirements
Participation in this course will require the basic technology for all online classes at Columbia
College:




A computer with reliable Internet access,
a web browser,
Acrobat Reader,
Microsoft Office or another word processor such as Open Office.
You can find more details about standard technical requirements for our courses on our site.
For this class, you will be expected to complete assignments using Word, Excel, and PowerPoint.
Course Objectives
The course strives to meet the following goals:

To explore the fundamental concepts and components of Information Systems (IS)

To learn methods of managing and organizing an IS
Measurable Learning Outcomes
By the end of this course, students will be able to:

Explain the importance of Management Information Systems (MIS) within the business
community.

Analyze the components of MIS decision-support systems and their impact on decision-making.

Explain how to collect, manage, and use data to support managerial decisions.

Appraise how MIS influence the overall decision-making process from a functional area
perspective.

Describe how an IS helps to integrate business operations
Grading
Grading Scale
GRADE
POINTS
Grade Weights
PERCENT
ASSIGNMENT
POINTS
PERCENT
120
15
A
738-820
90-100
Discussions (8)
B
656-737
80-89
160
20
C
574-655
70-79
Dropbox Assignments
(8)
F
000-573
0-59
Article Reviews (3)
45
5
Case Projects (3)
75
9
Exams (2)
300
36
Research Paper (1)
120
15
TOTAL
820
100
Schedule of Due Dates
Week
Assignment
Point Value
Due Date
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1
2
3
4
5
6
7
8
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Introduction
Discussion 1
Dropbox Assignment 1
Article Review 1
Discussion 2
Dropbox Assignment 2
Case Project 1
Discussion 3
Dropbox Assignment 3
Article Review 2
Discussion 4
Dropbox Assignment 4
Case Project 2
Mid-Term Examination
Discussion 5
Dropbox Assignment 5
Article Review 3
Discussion 6
Dropbox Assignment 6
Case Project 3
Discussion 7
Dropbox Assignment 7
Research Paper
Discussion 8
Dropbox Assignment 8
Final Examination
Total
15
20
15
15
20
25
15
20
15
15
20
25
100
15
20
15
15
20
25
15
20
120
15
20
200
820
Wed
Wed
Sun
Sun
Wed
Sun
Sun
Wed
Sun
Sun
Wed
Sun
Sun
Sun
Wed
Sun
Sun
Wed
Sun
Sun
Wed
Sun
Sun
Wed
Sat
Sat
Assignment Overview
Online discussions postings should be completed by Wednesday (W) of each assigned week, and
responses to at least three classmates should be posted by Sunday (S) of the assigned week.
Discussions are graded on criteria listed in the rubric near the end of this syllabus.
Dropbox Assignments are written assignments designed to deepen your understanding of specific
information/concept(s). The number and type of Dropbox Assignments due each week will vary.
Each Dropbox Assignment, which is due Sunday, will have variable points depending on the type of
assignment. Grade criteria are listed in the following tables. Be sure to read your assignment three
times to fully understand all the details you are required to submit. I expect your answers to be in
meaningful paragraphs composed of well-formatted sentences with appropriate flow. Be sure to
restate the question in your answers so as to make sure you cover all of the material requested.
Please see the grading rubric provided near the end of this syllabus.
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Article reviews will be assigned several times during the course. These assignments are submitted
via the Dropbox function. There is a required format designed to have you focus on the key points of
the article. You must develop each point of this format to benefit from your analysis. There is a
template to be used for these reviews in the Course Overview module (found in the Content area).
All of the articles assigned are available in the appropriate weekly module in the Content area. The
key points of your review should address:





The main idea of the article
Discuss three important facts the author uses to support the main idea
What information or ideas discussed in this article are also discussed in your textbook or
other readings?
Cite any examples of bias or faulty reasoning that you found in the article
Define any new terms you discovered as a result of reading this article
The criteria for grading these reviews are listed in the rubric near the end of the syllabus.
Case Projects are to be submitted to the proper Dropbox folder. You will have three projects during
the course. These projects will require you to download a file and complete required analysis and
deliverables as specified. You will use Word, Excel and PowerPoint to complete these
assignments unless otherwise instructed. The files you will need are located in appropriate week’s
Assignments topic (found in Content area). The criteria for grading these projects are listed in the
Rubric near the end of the syllabus.
Research Paper fulfills a key requirement in the class. The subject matter is limited material related
to that covered in the class.
The length of your paper should be a minimum of 15 pages, 1.5 vertical spaced. The cover and
bibliography are not to be included in this page count, but both are required. An abstract is your
choice but again not included in the page count. Use MLA or other compatible style. The font size is
limited to 12, with one-inch margins all around. Images should be limited and must be of reasonable
size.
You must cite at least 5 references. If you use an internet source, it must have a valid URL associated
with it. Cited material must be 25% or less. I want to know what you think of your topic and how it
relates to what we’ve been covering. This assignment is due on Sunday of the Seventh (7) week of
class. Research papers will be graded using the criteria listed in the Rubric near the end of the
syllabus. A sample paper is available in the “Samples” section of Links (top right corner of course.)
Exams are scheduled twice in the course. There will be a mid-term and final exam. Both will be in
short essay format with a Two (2) hour time limit for each exam. In each case the exam will be open
on the Wednesday of exam week and remain open until midnight Sunday (for the midterm) or
Saturday (for the final). You will have one attempt at the exam; be sure to save your work often. At
the beginning of this syllabus there is a course overview starting on page 1. You should consider this
as your study guide. The mid-term will cover chapters 1 – 4 and the final will be comprehensive,
over chapters 1 – 8.
Course Schedule
Week 1 – The Information Age in Which You Live
Reading Assignment
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Chapter 1: The Information Age in Which You Live: Changing the Face of Business
Discussions
Introduction: Tell us a little about yourself.
Discussion 1: In this chapter, we discussed the use of loyalty programs in the travel industry as
a mechanism for reducing buyer power. What is another industry that also uses loyalty programs
to reduce buyer power? How does that industry use loyalty programs to do so? Your discussion
post is due on Wednesday (W) with follow up on a minimum of three of your classmate’s posts
by Sunday (S). 15 points
Dropbox Assignment 1: Using Porter to evaluate the movie rental industry
One hotly contested and highly competitive industry is the movie rental business. This week’s
assignment will require you to use Porter’s Five Forces Model to evaluate the relative
attractiveness of entering the movie rental business. Detailed instructions are available in the
course’s Content area. This assignment is due Sunday (S). 20 points
Article Review 1
Write an article review on “Miles to Go” by John Foley. The article and a template for the article
reviews are available in the Content area of the course. This assignment is due on Sunday (S). 15
points
Week 2– Major Business Initiatives
Reading Assignment
Chapter 2: Major Business Initiatives: Gaining Competitive Advantage with IT
Discussions
Discussion 2: In ten years will Facebook still be so popular and so dominant? What competitors
might overtake it? What are substitute products to social networking like Facebook? Your
discussion post is due on Wednesday (W) with follow up on a minimum of three of your
classmates’ posts by Sunday (S). 15 points
Dropbox Assignment 2: Coca- Cola Is Everything: SCM, CRM, ERP Social Media, Everything.
This week you will read the case study starting on page 59 and evaluate IT-enabled initiatives,
forms of e-collaboration and Coke’s overall organizational structure. Detailed instructions for
this assignment may be found in the Content area. This assignment is due Sunday (S). 20 points
Case Project 1: Analyzing the Value of Information
Read the AFFORDABLE HOMES REAL ESTATE on page 287 of the textbook. Detailed instructions
for this assignment, along with the file you need to prepare your report, are available in the
Assignments topic for Week 2 (found in the Content area). Submit your report (including a Word
file, an Excel spreadsheet and a PowerPoint presentation) via the Dropbox by Sunday (S). 25
points
Week 3– Databases and Data Warehouses
Reading Assignment
Chapter 3: Databases and Data Warehouses: Supporting the Analytics-Driven Organization
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Discussions
Discussion 3: Business intelligence sounds like a fancy term with a lot of competitive advantage
potentially rolled into it. What sort of business intelligence does Columbia College
need? Specifically, what business intelligence would it need to predict enrollments in the
coming years? What business intelligence would it need to determine what curriculums to
offer? Do you think Columbia College gathers and uses this kind of business intelligence? Why
or why not? Your discussion post is due on Wednesday (W) with follow up on a minimum of
three of your classmate’s posts by Sunday (S). 15 points
Dropbox Assignment 3: Closing Case Study Two – When Making a Database of Private and
Company-Strategic Information Available to the Public Can Be Good.
Page 90, 91. Answer questions 1, 2 and 3. Detailed instructions for this assignment and the
article may be found in the Content area. Submit your answers via the Dropbox by Sunday (S).
20 points
Article Review 2
Write an article review on “Instant Insight” by Alan Joch. The article and template for article
reviews are available in the Content area. This assignment is due on Sunday (S). 15 points
Week 4– Analytics, Decision Support and Artificial Intelligence Brain Power
for Your Business
Reading Assignment
Chapter 4: Analytics, Decision Support and Artificial Intelligence: Brainpower for Your Business
Discussions
Discussion 4: After reading the brief article, "An NFL Team Needs More than Athletic Ability"
(found in the Content area), answer the following questions:
1.
2.
3.
Could decision support systems with predictive analytics be used to gain the advantage in
other sports? Choose a sport and explain how that might work.
Even though coaches rely heavily on IT, they are not allowed to bring computers onto the
playing field. All they may have is their clipboard. Would allowing coaches to have laptops on
the field change the game appreciably? Explain your answer. Would it be a good idea? Explain.
What other aspect of football could be improved by decision support systems?
Your discussion topic is due on Wednesday (W) with the follow up on a minimum of three of
your classmates’ posts by Sunday (S). 15 points
Dropbox Assignment 4:
Closing Case Study Two pages 121,122. Decision Support is Good for Your Health. Read the
case and answer questions 1, 2, 3 and 4 on page 122. This assignment is due Sunday (S). 20
points
Case Project 2: Building a Decision Support System
Read Ski-Ya! found on page 304 of the textbook. Detailed instructions and the file you need to
prepare this assignment may be found in the Dropbox: Case Project 2 topic of Week 4 (found in
the Content area). Submit your report (including a Word file, an Excel spreadsheet and a
PowerPoint presentation) via the Dropbox by Sunday (S). 25 points
Mid-Term Examination
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The exam will consist of 20 short-essay questions. There will be a 2 hour time limit, with one
attempt allowed. Make sure you save your work often during the exam. Remember to read each
question three times to understand the scope of your answer. Many questions have two parts or
ask for examples. No bulleted or numbered lists allowed, answer in complete sentences;
remember this is an essay test. If you have any difficulties with the system refer to assistance
information detailed in the syllabus. If all else fails, call my cell phone at 573-864-1271. The
exam will be open in the Quizzes area from 8:00 am on Monday of exam week and will close at
midnight on Sunday. 100 points
Week 5– Electronic Commerce
Reading Assignment
Chapter 5: Electronic Commerce: Strategies for the New Economy
Discussions
Discussion 5: In your opinion, according to Porter’s Five Forces Model (refer to Chapter 1), has
competition increased or decreased overall as a result of the Internet and e- commerce?
Specifically address each of the five forces in Porter’s model. Your discussion thread is due on
Wednesday (W) with follow up on a minimum of three of your classmates’ posts by Sunday (S).
15 points
Dropbox Assignment 5: When You’re Big, You Can Be Your Own B2B
E-Marketplace Business to Business (B2B) e-marketplaces are the growing trend in the B2B ecommerce business model. Businesses from all industries and countries can gather, perform
commerce functions, share mission-critical information, and deploy infrastructure applications
that allow those organizations to tie their internal systems to each other. Read a brief article
discussing the customized e-marketplace business model for Volkswagen AG and answer the
questions provided. Detailed instructions for this assignment may be found in the Content area.
This assignment is due Sunday (S). 20 points
Article Review 3
Write an article review on “Strategies for Transitioning ‘Old Economy Firms’ to E-Business” by
Edieal J. Pinker, Abraham Seidmann, and Reginald C. Foster. The article and the template for
article reviews are available in the Content area. This assignment is due on Sunday (S). 15
points
Week 6– Systems Development: Phases, Tools and Techniques
Reading Assignment
Chapter 6: Systems Development: Phases, Tools and Techniques
Discussions
Discussion 6: You are talking with another student who is complaining about having to learn
about the systems development life cycle, because he is not going to work in an IT department.
Would you agree with this student? What would you say to him to convince him that learning
about the systems development life cycle is important no matter where he works? Your
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discussion topic is due on Wednesday (W) with follow up on a minimum of three of your
classmates’ posts by Sunday (S). 15 points
Dropbox Assignment 6: Tablets Take Their Place in the PC Market.
Ending Case Study 2, page 187, 188. Answer all the questions at the end of the case. This
assignment is due Sunday (S). 20 points
Case Project 3: Making the Case with Presentation Software
Read INFORMATION TECHNOLOGY ETHICS page 296 of the textbook. For this assignment, you
will develop a presentation using a presentation package such as Microsoft’s PowerPoint.
Detailed instructions for this assignment may be found in the Content area. Submit your report
(including a Word file, an Excel spreadsheet and a PowerPoint presentation) via the Dropbox by
Sunday (S). 25 points
Course Evaluations
Please evaluate the course. You will be able to submit your course evaluation between Sunday of
Week 5 and Thursday of Week 7. A link will be sent to your CougarMail that will allow you to
access the evaluation
Week 7– Infrastructure, Cloud Computing, Metrics and Business Continuity
Planning
Reading Assignment
Chapter 7: Infrastructure, Cloud Computing, Metrics, and Business Continuity Planning: Building
and Sustaining the Dynamic Enterprise
Discussions
Discussion 7: In this chapter, we focused on metrics for measuring the success of your IT
systems including infrastructure- centric metrics, Web- centric metrics, call center metrics, and
financial metrics. Another important area of metrics is security metrics, or how well you are
doing at stopping viruses from coming in, protecting against identify theft, and the like. Do some
research on the Web and develop a list of commonly used metrics in the area of security. Be sure
to define each metric. Your discussion topic is due on Wednesday (W) with follow up on a
minimum of three of your classmates’ posts by Sunday (S). 15 points
Dropbox Assignment 7: Denver Health Operates with a Private Cloud and Thin Clients
Closing Case Study Two, pages 219,220. Answer all six questions at the end of the case. This
assignment is due Sunday (S). 20 points
Research Paper
See above for requirements.
The paper is due Sunday (S). 120 points
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Week 8– Protecting People and Information
Reading Assignment
Chapter 8: Protecting People and Information: Threats and Safeguards / Emerging Trends and
Technologies: Business, People and Technology Tomorrow
Discussions
Discussion 8: Have you, or someone you know, experienced computer problems caused by a
virus? What did the virus do? Where do you think you got it? How did you fix the problem? What
was the cost to you in time, trouble, and stress? Your discussion post is due on Wednesday (W)
with follow up on a minimum of three of your classmate’s posts by Saturday (S). 15 points
Dropbox Assignment 8: Sony Reels from Multiple Hacker Attacks
Closing Case Study Two, pages 252,253. Answer all the questions at the end of the case. This
assignment is due Saturday (S). 20 points
Final Examination
The exam will consist of 25 short-essay questions. There will be a 2 hour time limit, with one
attempt allowed. Make sure you save your work often during the exam. Remember to read each
question three times to understand the scope of your answer. Many questions have two parts or
ask for examples. No bulleted or numbered lists allowed, which means answer in complete
sentences; remember this is an essay test. If you have any difficulties with the system refer to
assistance information detailed in the syllabus. If all else fails, call my cell phone at 573-8641271. The exam will be open in the Quizzes area from 8:00 am on Monday of exam week and will
close at midnight on Saturday. 200 points
Course Policies
Student Conduct
All Columbia College students, whether enrolled in a land-based or online course, are responsible for
behaving in a manner consistent with Columbia College's Student Conduct Code and Acceptable Use
Policy. Students violating these policies will be referred to the office of Student Affairs and/or the
office of Academic Affairs for possible disciplinary action. The Student Code of Conduct and the
Computer Use Policy for students can be found in the Columbia College Student Handbook. The
Handbook is available online; you can also obtain a copy by calling the Student Affairs office (Campus
Life) at 573-875-7400. The teacher maintains the right to manage a positive learning environment,
and all students must adhere to the conventions of online etiquette.
Plagiarism
Your grade will be based in large part on the originality of your ideas and your written presentation
of these ideas. Presenting the words, ideas, or expression of another in any form as your own is
plagiarism. Students who fail to properly give credit for information contained in their written work
(papers, journals, exams, etc.) are violating the intellectual property rights of the original author. For
proper citation of the original authors, you should reference the appropriate publication manual for
your degree program or course (APA, MLA, etc.). Violations are taken seriously in higher education
and may result in a failing grade on the assignment, a grade of "F" for the course, or dismissal from
the College.
Collaboration conducted between students without prior permission from the instructor is
considered plagiarism and will be treated as such. Spouses and roommates taking the same course
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should be particularly careful.
All required papers may be submitted for textual similarity review to Turnitin.com for the detection
of plagiarism. All submitted papers may be included in the Turnitin.com reference database for the
purpose of detecting plagiarism. This service is subject to the Terms and Conditions of Use posted on
the Turnitin.com site.
Non-Discrimination
There will be no discrimination on the basis of sex, race, color, national origin, sexual orientation,
religion, ideology, political affiliation, veteran status, age, physical handicap, or marital status.
Disability Services
Students with documented disabilities who may need academic services for this course are required
to register with the Coordinator for Disability Services at (573) 875-7626. Until the student has been
cleared through the disability services office, accommodations do not have to be granted. If you are a
student who has a documented disability, it is important for you to read the entire syllabus before
enrolling in the course. The structure or the content of the course may make an accommodation not
feasible.
Online Participation
You are expected to read the assigned texts and participate in the discussions and other course
activities each week. Assignments should be posted by the due dates stated on the grading schedule
in your syllabus. If an emergency arises that prevents you from participating in class, please let your
instructor know as soon as possible.
Attendance Policy
Attendance for a week will be counted as having submitted a course assignment for which points
have been earned during that week of the session or if the proctoring information has been
submitted or the plagiarism quiz taken if there is no other assignment due that week. A class week is
defined as the period of time between Monday and Sunday (except for Week 8, when the week and
the course will end on Saturday at midnight). The course and system deadlines are all based on the
Central Time Zone.
Cougar E-mail
All students are provided a CougarMail account when they enroll in classes at Columbia College. You
are responsible for monitoring e-mail from that account for important messages from the College and
from your instructor. You may forward your Cougar e-mail account to another account; however, the
College cannot be held responsible for breaches in security or service interruptions with other e-mail
providers.
Students should use e-mail for private messages to the instructor and other students. The class
discussions are for public messages so the class members can each see what others have to say about
any given topic and respond.
Late Assignment Policy
An online class requires regular participation and a commitment to your instructor and your
classmates to regularly engage in the reading, discussion and writing assignments. Although most of
the online communication for this course is asynchronous, you must be able to commit to the
schedule of work for the class for the next eight weeks. You must keep up with the schedule of
reading and writing to successfully complete the class.
Late assignments will only be accepted with prior approval by the instructor. Unapproved late
assignments cannot receive full credit. The amount of the deduction will be determined by how long
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the assignment is overdue. Twenty percent (20 %) will be deducted for each 24 hours past the due
date.
Course Evaluation
You will have an opportunity to evaluate the course near the end of the session. Course evaluations
will open on Sunday of Week 5 and will remain open until Thursday of Week 7. A link will be sent to
your CougarMail that will allow you to access the evaluation. Be assured that the evaluations are
anonymous and that your instructor will not be able to see them until after final grades are
submitted.
Additional Resources
Orientation for New Students
This course is offered online, using course management software provided by Desire2Learn and
Columbia College. The Student Manual provides details about taking an online course at Columbia
College. You may also want to visit the course demonstration to view a sample course before this one
opens.
Technical Support
If you have problems accessing the course or posting your assignments, contact your instructor, the
Columbia College Helpdesk, or the D2L Helpdesk for assistance. Contact information is also available
within the online course environment.
[email protected]
[email protected]
800-231-2391 ex. 4357
877-325-7778
Online Tutoring
Smarthinking is a free online tutoring service available to all Columbia College students.
Smarthinking provides real-time online tutoring and homework help for Math, English, and Writing.
The Writing Center can be used for writing assistance in any course.
Smarthinking also provides access to live tutorials in writing and math, as well as a full range of study
resources, including writing manuals, sample problems, and study skills manuals. You can access the
service from wherever you have a connection to the Internet. I encourage you to take advantage of
this free service provided by the college.
Access Smarthinking through CougarTrack under Students->Academics->Academic Resources.
Library Resources
To access the Columbia College library, Stafford Library, go to
http://www.ccis.edu/departments/library
Grading Criteria
Grade
Criteria for Online Discussion Postings
12—15 = A
Online posting is on time and answers given for all questions. Answers are
complete and good examples are used. Student responded to the required
number of classmates.
Assignment is complete and fully answered including examples with the
9—11 = B
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6—8 = C
0—5 = F
required number of responses but is more than 24 hours late. Or the work is
not complete, does not have examples or the required feedback to classmates.
Assignment answers are not fully developed, missing examples or feedback.
Assignment is late and incomplete
Grade
Criteria for Dropbox Postings
18 -20 = A
11-14 = C
0-10 = F
Submission is on time. The author’s central point is identified and defined.
Answers are complete and concise and good examples are used.
Assignment is on time but has failed to answer all questions appropriately, or is
complete but poorly written.
Assignment is late with answers are not complete or no examples
Assignment is incomplete.
Grade
Criteria for Article Reviews
12—15 = A
9—10 = B
6—8 = C
0-5 = F
Submission is on time. The author’s central idea is described. Three distinct
ideas supporting the central idea are identified and defined. Examples
supporting these ideas are illustrated. Cross referencing the material in the
article with content in the text is included. Faulty or biased logic is identified
and explained.
Submission is on time but all review points are not fully answered.
Submission is late with complete review point answers.
Submission is late with incomplete or under developed review points.
Grade
Criteria for Project
22 – 25 = A
Work done on time. Required analysis complete with well-formatted
presentation.
Work done on time, weak answers, poor collaboration or presentation.
Work is late, but analysis, presentation good.
Work is late and incomplete
15-17 = B
18 – 21 = B
13 – 17 = C
0--12 = F
Criteria
Content
Organization
References
Mechanics
Total
Description of Research Paper Skills
The paper develops a central point, idea, or thesis that is clearly
defined and supported by concrete, substantial and relevant
evidence.
The paper is organized in paragraphs that are unified, coherent and
effective, with transitions between ideas. The sentences are
correctly constructed, logical and complete
The paper uses 5 – 7 references that are properly cited using MLA or
compatible style. Internet sources include valid URL.
The paper uses standard grammar, punctuation and spelling. The
paper is at least 15 pages excluding the title, abstract and
bibliography, with proper margins, font, and double spaced.
Points Possible
30
30
30
30
120