IMPROVE Involving the coMmunity to co-PROduce public serVicEs NPA Lead Partner Seminar Svolvaer, March 2015 IMPROVE Aim Increase the level of innovation in six NPA peripheral regions in the field of technology-driven public service solutions. Project Objectives 1. Improve the design of public services by using a transboundary open innovation/living labs approach 2. Define a methodology suitable for coproduction of sustainable public services in peripheral and sparsely populated areas 3. Test the effectiveness of the coproduction methodology and open innovation/living labs approach, working in combination, to produce high quality and reduced cost innovative public services Programme Results Increased awareness of and openness to new approaches to providing and using public services that will meet future demands in remote and sparsely populated areas.: • • development of new concepts for public service provision. “future proofing” of public service in remote, sparsely populated areas. IMPROVE: approach WP3 – Knowledge transfer and methodology definition WP4 – Establishing Living Lab Ecosystem WP5 – Public services co-production Knowledge and experience transfer Transnational network of public services producers establishment Co-production activities Good practices webinars Transnational methodology definition Train the trainers programme Organizational change management Community engagement WP1 - Management and coordination WP2 - Communication and dissemination Services Pilot in Living Labs Monitoring and continuous improvement IMPROVE: outcomes Outcomes • • • • Transnational Living Lab service Public services co-production methodology 3 eHealth/Telecare services: • eCare service (FI) • Safer and secure telecare services (SE) • eHealth messaging services (NO) 3 Spatial planning services: • Participatory Pre-Planning (IE) • eDemocracy Planning (IS) • eConsultation Planning (NI) IMPROVE Jose Manuel San Emeterio Project Leader ERNACT Network Unit 150, CoLab LYIT, Port Road Letterkenny Co. Donegal Ireland email: [email protected] tel: +353 74 91 68212 web: www.ernact.eu