Advocacy Policy INTRODUCTION 121 Care will encourage clients to utilize an advocate of their choice to ensure that they receive the best possible service. An advocate can be a relative, friend, neighbours or someone from an advocacy service. PURPOSE To offer each client the opportunity to nominate an advocate, accept the involvement of an advocate of the client’s choice whenever this is their wish and inform clients of the availability of such assistance. POLICY All clients and potential clients may choose to involve an advocate to represent his or her interest at any time as accepted practice by 121 Care. o Verbally recommend a new client’s right to have someone represent their interests and help them with complaints, disputes or any aspect of service delivery o Recommend existing client’s, through documentation, of their rights and advocacy services in their area o Inform existing client’s that information is available through 121 Care’s website o 121 Care keeps a register of agencies that provide advocacy services . Standard 4: Safety, Well Being and Rights AUTHORISATION ______________________ Secretary ….... / ….... / …............. Policy number Drafted by Responsible person Standard Kym Chomley 4 Version Last review date Approved by Committee on Scheduled review date 1 Page 1 of 1 X:\Policies & Procedures\04. Safety, Well Being & Rights\Advocacy Policy (2).doc Version 2 Date Reviewed: 25 March 2015 Review Date: 25 March 2017