c
case
study
y | th
he sterling ressidences
The archite cturally sign
nificant Sterliing Private
nds 50 storie
es tall and iss
Residencess Tower stan
located nea
ar the Chicag
go River in the prestigious
and popularr River North
h area of Do
owntown
Chicago, Illiinois, USA. The building’s 389 unitss are
home to mo
ore than 750
0 residents a
and in early
January of tthis year, the
e Sterling ad
dded a TZ
Concierge¥
¥ Intelligent Locker Systtem to its
residents’ li st of high-en
nd amenitiess.
olled
Comprising 49 state-of--the-art, softtware-contro
e TZ Concierrge¥ System
m automatica
ally
lockers, the
manages, m
monitors and
d tracks the high volume
e of
incoming pa
arcels — an average of 252 parcelss —
delivered to
o residents a
at the properrty on a weekly
basis.
“Before our
o Condo Board
B
made the
t decision
n to install the
e TZ Concie
erge¥ Syste
em, our entire
e
parcel management system was
s entirely pap
per-based — a real time
e-consuming
g task for myy
nt team,” said Todd Kee
ene, The Ste
erling Properrty Manager. “As packa
ages
property managemen
w would log
g them into a booklet ma
anually, crea
ate a copy off that log by building uniit and
arrived, we
post it in our mailroom.
t
our mailroom attendant more th
han two hou
urs a day to llog all the pa
arcels using our
It would take
manual, paper-based
d process. Every
E
day be
etween 8:00 and 9:00 AM
M, there wass a continuo
ous
esidents into
o our manage
ement office
es to collect ttheir packag
ges. We also needed to
o
flow of re
dedicate at least one
e hour of one
e person’s time to mana ge the packkage pick-up process. T
The
TZ Concierge™ Systtem not only
y frees up my managem ent team to focus on ou
ur primary tasks,
d
mail
m room atte
endant”.
but also reduces ourr need for a dedicated
y manageme
ent staff now
w simply dep
posit parcels directly into
o the System
m and
The Sterling property
the Syste
em automatically notify residents
r
via
a SMS or em
mail that their parcel is avvailable for
secure pick-up at the
eir own conv
venience. Th
he whole de
elivery processs is tracked
d automatica
ally
end-to-en
nd to ensure
e complete chain
c
of custtody from dro
op-off to pick-up. Resid
dents are ablle to
retrieve their
t
parcels with the inp
put of a self-s
selected six--digit passw
word. Deliverries are
complete
ely secure.
A TZ Business | pad.tz.net | © Telezzygology, Inc.. 2011
www.southwestsolutions.com
The Sterling deploym
ment was custom-design
ned to match
h the beautifful wood ven
neer of its
surround
dings on the building’s lo
obby level, ad
djacent to th
he mail room
m. Not only d
does the TZ
System match
m
the ae
esthetics of the
t décor, but it complem
ments the busy lifestyle of its reside
ents
as well.
mographic off the average Sterling re
esident dicta
ates a need ffor the level of convenience
“The dem
that the TZ
T Concierge provides”, says Keene
e. “They are
e a young, te
ech-savvy, u
upwardly mo
obile
group of people who live and wo
ork right in th
he area and ttend to rece
eive numerou
us parcels p
per
week.
kages the da
ay they are delivered
d
— even though
h most resid
dents are nott at
They want their pack
nagement offfice hours. With TZ Co
oncierge™ in
n place, theyy can pick up
p
home during our man
d and any time. In fac
ct, since insta
allation, we’vve seen thatt 65% of
their packages any day
s delivered are
a picked up
u after hourrs.”
packages
In the 90 days since initial deploy
yment, the TZ
T Concierge
e™ System has proven its value to the
managem
ment team and
a residents
s. The avera
age time ela
apsed betwe
een package
e drop-off and
pick-up has
h decrease
ed by 54%, which
w
mean
ns that tenan
nts are pickin
ng up packages sooner than
they were
e with the prrevious syste
em. A surve
ey of registe
ered residentts who have used the
system in
ndicated an overall satis
sfaction ratin
ng of 4.8 out of 5, with 24
4/7 access a
and SMS or
email nottification being the top tw
wo system benefits.
b
Paul Hofffman, Sterlin
ng resident and
a President of the Co ndo Board ssays, “I quickkly saw the
return on
n the TZ Con
ncierge™ inv
vestment wh
hen the conccept was inittially presentted to the bo
oard.
There is absolutely no
n downside to the installation. It’s a
as significan
nt an amenityy as our poo
ol or
our tennis courts.
P
As
sset Delivery
y team made
e sure we ha
ad a solution
n that fits ou
ur needs
The TZ Packaged
dents and
perfectly. They researched our package
p
logs, understoo
od the needss of our resid
d
to make sure tthe locker sizzes was righ
ht. The resid
dents
mapped the mix of parcel sizes delivered
y really apprreciate TZ’s attention to detail to cusstomize a
and management of this property
f our prope
erty.”
solution for
TZ has signed
s
a 10 year
y
lease with
w the Cond
do Board forr the deploym
ment and ma
aintenance o
of
the TZ Concierge™ System at th
he property.
pad.ttz.net
www.southwestsolutions.com