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Service
The Way to Conscious Customer Satisfaction and increased sales
Questions frequently asked
•  Culture
­  Do your service organization have the right DNA and service culture?
­  What are your targeted customer-centric approach, vows and solutions?
­  CAN you/WILL you live it?
•  Concepts
­  Which core services should apply to the customers and how to create visibility of values?
•  Action and Behavior
­  On an every day basis are you able to live and deliver your core service concepts to the customers?
­  What needs to be done differently and possibly training practices to bridge the gap?
­  Is the customer satisfaction conscious as to the effect of your services?
­  How do you ensure that the knowledge of the customer's business situation and satisfaction is brought
back into the business?
­  To what extent is customer satisfaction being used to open new sales opportunities?
Common Objectives
•  To increase the customer focus level and to maximize the cooperation between sales and service
•  To ensure customer satisfaction
•  To ensure excellent customer understanding and high level of responsibility for the job - with the right
mindset
•  To link the foundation together with the expectations and plans for the service department
•  To ensure maximum customer knowledge sharing and spot additional sales potential
•  To empower the service management level
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