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NTT DATA Fact Sheet:
Cloud Lifecycle Services | Salesforce Consulting, Implementation, and Support
Salesforce Consulting, Implementation,
and Support
SaaS services to flex your business for growth.
Derive more value from your Salesforce investment through a holistic approach and full
lifecycle capabilities.
Get More from Your Salesforce Applications
Strengthening your customer relationships is one of the smartest investments you can make
to help your business grow and thrive. That’s why you use Salesforce. But the return on that
investment may be less than expected if your Salesforce solution can’t interact effectively with
the rest of your IT environment.
With hundreds of certified professionals, NTT DATA is a leader in implementation and support
services for Salesforce and the Force.com platform – plus all the surrounding applications in
your IT environment, including ERP and business intelligence solutions. Our comprehensive
services span the full lifecycle of needs, including advisory, process design, integration and
technical design, implementation, migration, custom development, and ongoing management.
This holistic approach ensures that you get everything you can out of Salesforce – across the
enterprise.
A Full Range of Salesforce Services
NTT DATA provides full lifecycle support for Salesforce – whether you’re just starting a new
implementation, updating it to meet your changing needs, or working to harmonize it with your
surrounding IT environment.
Services
Benefits
Advisory
•
•
•
•
Educational Workshops
Suitability Assessments
Business Process Reviews
Implementation Plan and Roadmap
Implement Salesforce.com in the most efficient,
cost-effective manner to meet business and
competitive objectives.
Functional
Design &
Implementation
•
•
•
•
Certified Implementation Services
Process and Workflow Design and Configuration
Migration from Legacy Systems
Functional Testing and User Experience Analysis
Close more deals faster, gain real-time pipeline
visibility, collaborate instantly, and service your
needs with more efficiency.
Technical
Integration &
Development
Management &
Support Services
• Certified Development Services
• Custom User Interface and Object Development
• Enterprise Integration Design, Development,
and Testing
Fill process gaps, build custom business
applications to satisfy unique business needs, and
ensure the entire organization is realizing the
benefits of Salesforce.com.
• 24/7 Global Support Services
• Certified ITIL-Based Tools and Processes
• Integrated Knowledge Management
Maintain and grow Salesforce.com with continuous
management, support, and proactive problem
solving for both Salesforce.com and the extended
IT environment.
THINK SMART. ACT FAST. FLEX YOUR BUSINESS.
www.nttdata.com/americas
Key Benefits
»» Reduce implementation
and management cost by
up to 30%
»» Increase business
process efficiency
»» Provide project
accountability with
managed milestones
and service levels
»» Deliver real-time
support to meet your
business-critical needs
»» Manage requirement
changes and risks
more effectively
»» Ensure 24/7 seamless
access to scalable,
dedicated support
»» Keep Salesforce and the
extended environment
performing at maximum
efficiency while resolving
business issues through
continuous improvement
»» Gain a complete 360°
customer view with our
unmatched expertise in
integrating Salesforce
and AppExchange with a
variety of cloud and noncloud solutions
NTT DATA Fact Sheet:
Cloud Lifecycle Services | Salesforce Consulting, Implementation, and Support
Why NTT DATA
At NTT DATA, we believe your success with Salesforce should extend beyond departmental
benefits to reach your entire enterprise. Our innovative full lifecycle approach considers not
only how Salesforce is deployed, but also how it interacts with the other systems, processes,
and user communities that are directly or indirectly connected to it. This approach results
in more successful and extended use of the Salesforce platform and a more efficient and
synchronized organization.
Because the NTT Group is a Salesforce Global Strategic consulting partner, our professionals
are highly skilled in all related solution and technical disciplines. They can support you in
developing a successful design, carrying out a global implementation, and supporting ongoing
use, management, and enhancement. Our experienced, certified Salesforce consultants
provide objective advice combined with deep functional and technical expertise to ensure your
Salesforce implementation delivers on all your business goals.
When you partner with us for your Salesforce and related cloud services, you get:
»» A full lifecycle approach that facilitates cloud transformation, reduces risk, and delivers
benefits faster and further
»» The expertise of a Salesforce Global Strategic consulting partner
»» The proven experience from 2,300 client projects across many industries
»» 470+ Salesforce certifications for all Salesforce products and platforms
»» The resources and support of a global cloud integration solutions provider
»» A service provider with technology partnerships and alliances with other
leading cloud providers, such as Informatica, IBM, HP, Microsoft, Cisco, EMC, VMware,
and BMC
Did You Know?
»» NTT DATA offers full
lifecycle cloud services,
including hybrid cloud
platforms, to support
all cloud strategies
and models
»» NTT DATA has
performed 1,200+
BI implementations,
including some of
the world’s largest
BI projects
»» NTT DATA’s QualityDriven Modernization
Methodology streamlines
and reduces the risk of
legacy modernization
»» NTT DATA has key
partnerships with IBM,
Informatica, Microsoft,
MicroStrategy, Oracle,
SAP, SnapLogic,
and others
»» NTT DATA has one of the
highest lifetime customer
satisfaction scores for
Salesforce consulting
»» Remote ITIL-based management; 24/7 monitoring and support services
About NTT DATA
NTT DATA is a leading IT services provider and global innovation partner with 75,000 professionals based in more than
40 countries. NTT DATA emphasizes long-term commitment and combines global reach and local intimacy to provide
premier professional services, including consulting, application services, business process and IT outsourcing, and
cloud-based solutions. We’re part of NTT Group, one of the world’s largest technology services companies, generating
more than $100 billion in annual revenues and partner to 80% of the Fortune Global 100. Visit www.nttdata.com/americas
to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range
of businesses and government agencies.
THINK SMART. ACT FAST. FLEX YOUR BUSINESS.
www.nttdata.com/americas
© 2015 NTT DATA, Inc.
2015_06-FHS-Salesforce