1. business and industrial

ASQ Toronto Spring Seminar
‘’ Organizational Excellence ‘’
A catalyst for Positive Change
Tuesday, April 21, 2015 at the Holiday Inn, Yorkdale
3450 Dufferin Street, Toronto, Ontario, Canada M6A2V1
Tel: 416 789 5161
Program Details: www.asqtoronto.org
Register at (link): REGISTRATION ONLINE -or Email: [email protected]
Early Bird
ASQ
Members:
Non-Members:
Lunch Voucher Optional
st
Seminar Sponsor
st
Before March 31 2015
April 1 2015 Onwards
$99 + Tax
$120 + Tax
$120 + Tax
: $135 + Tax
$ 16.95 + Fee + Tax
Parking is Free
Earn 1 RU credit
Registration - 08:00 - 09:00 Hrs.
9:00 -10:15 Hrs.
Keynote Speaker: Jerry Mings, President of the Desk Consultant Group Inc. and is active in mentoring group process facilitators as part of the International
Association of Facilitators (IAF).
Topic: Organizational Excellence, Take a Stance in a Changing World
Abstract: Organizations work together with staff, technology and strategic partners to provide customers with a positive and constructive experience. The session will start off
the day by providing everyone with an opportunity to:

Develop a shared understanding of the term organizational excellence

Understand emerging concepts associated with the term “organizational excellence”

Identify the elements that set the stage for organization excellence

Make the link between personal excellence and organizational excellence

Craft a personal action plan to integrate technical skills, standards and soft skills into your professional practice
Bio: Jerry Mings is a Senior Member of ASQ and a professional process facilitator with enormous experience in the health and social sector. He brings to his clients a deep understanding of emerging
opportunities in the subjects of quality, risk management, strategic planning, mediation and organization change. His work involves Boards and Senior Teams engaged in providing health and social
services. Beyond his work with groups, he is involved in designing public participation systems and asynchronous facilitation methods using the Internet .
Mid-Morning Break 10:15 - 10:30 Hrs.
Stream A
Stream C
10:30 - 12:00 Hrs.
Speaker: Gary Robinson, Commercial Director, BSI Group Canada Inc
Speaker: Silvia Girod and Hala Beisha
Topic: Energy Building Rituals for The Busy Professional
Topic: ISO9001:2015 - Changes, requirements and Implementation
Abstract: The new ISO 9001:2015 revised standard is expected in September 2015 and will
be based on Annex SL – the new high level structure (HLS) that brings a common framework
to all management system standards. This helps to keep consistency, alignment different management system standards, offer matching sub-clauses against the top-level structure and
apply common language across all standards. The key changes in the proposed standard are:
The emphasis on leadership, The focus on risk management, Emphasis on objectives measurement and change, Communication and awareness, and Fewer prescriptive requirements. With
the new standard in place, organizations will find it easier to incorporate their quality management system into the core business processes and gain greater business benefit.
Bio: Gary is a founder of Entropy International (now part of BSI) and a co-author of the Butterworth and Heinemann publication “The ISO 14001 EMS Implementation Handbook.” Over the past 15 years Gary has been involved
with integrated management system, eBusiness and business improvement projects around the world. At BSI,
Gary helps drive business value from adopting information technology to improve business performance and customer engagement.
Abstract: The objective of this seminar is to raise awareness about the importance of personal and
professional energy management. In today’s highly demanding business world, even the most competent and knowledgeable professionals may find it extremely challenging to achieve a happy balance
between their personal and professional lives. Participants will be introduced to 4 key dimensions of
energy management (body, emotions, mind, and spirit) as some of the sources that fuel our capacity to
renew energy and shift from job burnout and personal unhappiness to increased productivity, improved
job satisfaction, and a personal sense of efficacy, meaning and purpose.
Bio: Silvia Girod has been a Project Management Professional (PMP) since 2000 and is an accomplished
project management and quality practitioner with over 15 years of experience. She achieved her Certified Excellence Professional with the National Quality Institute (NQI). Silvia’s passion for continuous personal and professional growth found its tipping point when she discovered executive coaching. Silvia leads and inspires change to support successful and effective leaders, winning teams and positive work environments.
Bio:. Hala Beisha has over 10 years of corporate experience and travelled with Four Seasons Hotels and Hyatt International to
support their new hotel openings, mainly in Emerging markets. Hala is an adept professional with extensive experience in product and service design, change management, and reputation management focused on driving profits while building exceptional
client experiences. She holds an MBA in Management, Marketing Strategy and Branding. She is mainly interested in innovation
and transformation coaching and believes that sometimes it is the smallest change that can make the biggest impact.
Lunch 12:00—13:00 hrs
13.00- 14:30 hrs.
Stream A
Stream B
Speaker: Desmond Mahadeo, Continuous Improvement Manager at
Canadian Tire
Topic: Key Ingredients for Organizational Excellence
Abstract: In today’s world, “Organizational Excellence”,
“Innovation” as well as several other terms have become
clichés. We need to take a step back and understand what
these terms really mean. Oftentimes we mix up the concepts and the tools used for achieving these, resulting in
branding ourselves as “Lean”, “ISO certified”, “Innovative”
etc. This takes us away from the real focus of “Excellence”,
achieved by maintaining a balance of the growth, profitability and employee engagement.
Bio: Desmond Mahadeo is a Mechanical Engineer, a Certified Quality Engineer, a
Lean Six Sigma Black Belt, and a senior member of the ASQ, with 18 years of
membership. Desmond has a passion for excellence and improvement and volunteers his time to accomplish this.
Speaker: Andrew Milivojevich, President - The Knowledge
Management Group
Topic: Quality Excellence & The Protocol to Discovery
Abstract: Lean & Six Sigma is the product of an
Experiential Learning process. Both protocols
stemmed from a need to solve problems at Toyota
and Motorola. Their power stemmed from the experiences gained by its people solving problems.
When organizations capture how they solve problems, they can develop their own Protocol to Discovery. A protocol born from within the organization has a better chance of success compared to
one that’s borrowed off the shelf. In this lecture,
I’ll discuss how organizations can find their own
Protocol to Discovery, use it to engage their people,
and achieve operational excellence
Bio: Andrew is a fellow of ASQ and is recognized by the Society as
having achieved professional distinction in the theory and application
of quality. He received citations for advancing quality, six sigma, and
innovation in Canada.
13.00- 14:30 Hrs.
Stream C
Speaker: David White, Director of Quality and Customer Care, Schneider Electric, Canada
Topic: How Schneider Electric is being more responsive to our customers
Abstract: Exploring how Six Sigma can be applied to a transactional and behavioral process issue. We will cover the voice
of customer leading to the problem of employees not responding quickly enough. Touch on external research related to
responsiveness and how it impact customer loyalty. The actions taken to resolve the problem including cultural change
management the development of a complaint management
tool and the results customer are experiencing.
Bio: Executive Director of Quality and Customer Care for Schneider Electric Canada.
Leading quality, continuous improvements, customer care center, training and sales
operations planning. Starting his career in the Electrical Manufacturing Industry in
1989 and holding positions in research and development, electrical design and engineering.
Mid Afternoon Break 14:30 - 14:45 Hrs.
14:45—16:15 Hrs.
Stream A
Stream B
Strem A
Speaker: Sadanand Mankikar , Quality Consultant
Topic: Training Program – A cornerstone of a healthy Corporate Quality
System.
Speaker: Arvind Joshi, President CanArian International
Inc.
Topic: Titans at Logger heads - Left Brain Vs Right Brain
Abstract: This workshop takes a deep dive in the training
requirements by the regulators and accreditation agencies.
The Training Program to ensure that employees have appropriate training should include Training Matrix, Training Plan
and Competency Assessment. Matrix identifies who receives
what type of training and when. Plan includes individual requirements; record of when the training is given and by
whom. Competency Assessment ensures that the trainee has
received appropriate training, understood the tasks and is
capable of handling the tasks.
Abstract: Situational intelligence demands and
results into two fighter cocks scuttling all your
plans (Left) and ideas (Right) as one dominates
over the other wearing you down. But how to control that is to get one ride Piggy-back the other.
And you are done or if not, you are done to death!
Whereas Engineers, Mathematicians, Lawyers are
Left Brained (LOGICAL); Artists, Musicians, Scientists are Right Brained (CREATIVE). BRAIN IS AN
EVOLVED ORGAN.
Bio: Sadan Mankikar worked at Canadian Blood Services for over 27 years where
he was involved in developing and implementing a Corporate Quality Assurance
Program. He has developed a Quality System for a private Cord Blood Bank in Canada and helped a Plasma Fractionation Plant in Europe in improving their Quality
System.
Bio: Arvind Joshi’s journey from a Scientist to International Marketing
provided him with an opportunity to establish his multi-disciplinary
professional career in International Marketing, Entrepreneur, Consultant, Educationist and Trainer in India, Singapore and Canada. He has
conducted several training programs in Technology and Soft Skills for
Corporate and International Institutes.
Close:
16:30 Hrs.
14:45—16:15 Hrs.
Stream C
Speaker: Daniel Firka, Founder and CEO of Druida Software &
Consulting
Topic: Best practices for Process Improvement Projects
Abstract: According to Juran quality improvement must be
pursued on a project-by-project basis. Part of the success of
Lean Six Sigma relies in its strict project focus. The talk will
narrow its scope to projects with the following characteristics:
root cause not known; allowed duration 3 to 6 months, multidisciplinary team from within the organization.Based on empirical research and literature review, a set of best practices
will be described, as well as common pitfalls which could lead
to project failures.
Bio: Founder and CEO of Druida Software & Consulting, developers of SPAC quality
assurance software. Industrial Engineer, Bachelor in Sociology, Master in Biomedical
Engineering and Master in Statistics (University of Toronto), he is currently pursuing
a PhD in Industrial Engineering at University of Toronto. Current ASQ Certifications:
CQE, CSQE, CRE, CMQ/OE and CCT.