Dealer-FX and Autosoft’s FLEX DMS Optimize dealership revenue opportunities and increase your parts and labor sales with Dealer-FX A Proven Way to Increase Customer Satisfaction in the Service Lane According to a 2014 J.D. Power CSI Study, the use of digital tablets during the write-up process creates a 36 point jump in customer satisfaction compared to traditional interactions. Choose Better Integration with FLEX Connect Dealer-FX integrates with FLEX DMS to give service advisors a streamlined and efficient service write-up platform that engages customers at their vehicle to enhance the customer service experience. Certain OEM applications are powered by Dealer-FX, including Fiat Chrysler Automobiles’ wiADVISOR solution. Data from FLEX DMS is seamlessly integrated with Dealer-FX to initiate service appointments and repair orders. About Dealer-FX Dealer-FX, a trusted name in automotive retail software development and service solutions, empowers dealers and OEM clients to drive the customer experience through advanced retention and relationship management strategies. Dealer-FX was recently recognized as a Technology Fast 500™ company. Service Management Easy-to-use Integrated Service Lane and Customer Retention Solutions Service Management Icon Why Choose Dealer-FX? Dealer-FX creates retail service solutions for dealerships that help them acquire, satisfy and retain more customers, all while maximizing profits. The Dealer-FX 1 Solution fulfills the various requirements of your service department in one application, helping you deliver a more accurate, transparent, and consistent service experience to customers. This single solution combines tools designed to help your service team. They include: 1. Personalized Service Welcome • Drive first service retention • Transition sales customers into the service department 2. Online Service Scheduling, Chat and Appointment Ledger • 24/7 access to service scheduling • Seamless Autosoft DMS integration 3. Service Write-Up, Walk Around and VIN-Specific Menu Pricing 5. Integrated Service and Social Marketing • VIN-specific menu generates a • CRM retention tools integrate with roadmap outlining the cost of maintaining the vehicle and setting expectations with the customer • Increase parts and labor sales • Complete service write-ups • Perform multi-point inspections and create estimates • Increase factory required maintenance penetration, hours per RO, and service drive efficiency 4. Technician Dashboard and Route Sheet • Deliver accurate and timely inspection results from the technician to the advisor and to the customer FLEX DMS and existing processes to deliver timely, targeted and compelling messages to your customers in a way that maximizes your ROI • Customized print/digital collateral, including direct mail, eNewsletters, website and social channel graphics, email templates and more • Strategic, managed social media that engages your customers and prospects throughout the ownership lifecycle The Dealer-FX 1 Solution is available for use on desktop and mobile devices, and integrates seamlessly with Autosoft’s FLEX DMS. • Enhanced one-page electronic inspection tool • Route Sheet provides advisors with instant status of appointments and vehicles in the shop • Comprehensive appointment tracking tool • Fully managed client service life cycle Service write-up, walk around and VIN-specific menu pricing Get Your Dealership on the Road to Greater Profitability To receive more information about Dealer-FX’s solutions and services, call 1-877.493.0039 or email [email protected]. www.autosoftdms.com 844.888.8200